Point of Sale How to Guide (113-1317) - The Hanover Insurance ...
Point of Sale How to Guide (113-1317) - The Hanover Insurance ...
Point of Sale How to Guide (113-1317) - The Hanover Insurance ...
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<strong>Hanover</strong>’s POS system.<br />
Designed from your POV.<br />
Small Commercial
A <strong>Point</strong> <strong>of</strong> <strong>Sale</strong> system<br />
that makes everything easy.<br />
We asked and you <strong>to</strong>ld us that a go-<strong>to</strong>-market carrier for Small Commercial must<br />
have two primary things: premier products and smart technology. <strong>The</strong> technology<br />
had <strong>to</strong> be fast, easy <strong>to</strong> use, and foolpro<strong>of</strong> so you could write and service more<br />
small businesses. We listened.<br />
Take a look at how our <strong>Point</strong> <strong>of</strong> <strong>Sale</strong> (POS) system is designed from your perspective.<br />
It’s simple, intuitive, well thought out, and fast. Everything you need <strong>to</strong> provide fast<br />
response <strong>to</strong> your clients is built in. It’s all part <strong>of</strong> <strong>The</strong> <strong>Hanover</strong>’s commitment <strong>to</strong> do<br />
everything we can <strong>to</strong> help you write, retain, and service more accounts with less effort.
Cus<strong>to</strong>mer Account Screen<br />
• Captures general cus<strong>to</strong>mer-specific data that<br />
au<strong>to</strong>matically carries over/pre-fills <strong>to</strong> quotes<br />
for other lines <strong>of</strong> business<br />
• Saves time, eliminates duplication <strong>of</strong><br />
effort/data entry<br />
• Increases data integrity/minimizes errors<br />
• Includes Class Description Look-up Tool<br />
– <strong>Hanover</strong> appetite check: click <strong>to</strong> quickly locate<br />
product available (BOP or CPP)<br />
– Enter a keyword (or first four characters) for<br />
the business description you seek; POS locates<br />
keyword anywhere within the available business<br />
descriptions<br />
– Highlight the business description you want;<br />
POS pre-fills Industry, Business, Class<br />
Description, and NAICS code<br />
– Filter <strong>to</strong> display only BOP availability, if desired<br />
• Pre-qualifies BOP Eligibility<br />
– Based on business description, answer a few<br />
questions <strong>to</strong> confirm BOP eligibility<br />
– Dynamically displays other products you’re<br />
authorized <strong>to</strong> write<br />
– Allows you <strong>to</strong> understand our appetite upfront;<br />
gives you access <strong>to</strong> <strong>The</strong> <strong>Hanover</strong>’s Small<br />
Commercial Appetite <strong>Guide</strong> without leaving POS<br />
• Fast, efficient Quote or Attachment capabilities<br />
for all products<br />
– Select Quote <strong>to</strong> proceed <strong>to</strong> rate/issue BOP or<br />
BOP with Umbrella, Workers’ Comp, Au<strong>to</strong><br />
– For increased Underwriter Responsiveness,<br />
select “Attach” <strong>to</strong> submit Small CPP new business<br />
applications that get quickly routed <strong>to</strong> the<br />
right decision maker in <strong>The</strong> <strong>Hanover</strong> workflow<br />
– Quote BOP and use Attach Application <strong>to</strong><br />
submit new business apps for multi-vehicle<br />
schedules (you decide what and how <strong>to</strong> quote)<br />
– Send only the documents you want (applications,<br />
loss information, drivers’ list, Micros<strong>of</strong>t Word files,<br />
more); upload files, identify type <strong>of</strong> information,<br />
then click “Submit”
<strong>How</strong> Cus<strong>to</strong>mer Account Benefits You<br />
• View an entire account using easy account-centric navigation<br />
• View account rounding opportunities<br />
• Connect <strong>to</strong> other Web quoting <strong>to</strong>ols (Bond, Marine, Commercial Package, Personal Lines)<br />
• Quickly identify when another agent writes the account you are attempting <strong>to</strong> quote<br />
(via Account Clearing and Broker <strong>of</strong> Record Identification), then continue quoting<br />
• See instant underwriter information and quote status<br />
• Communicate important information <strong>to</strong> your underwriter via comments/notes capability<br />
• Integrate BOP Special and Deluxe Broadening Endorsements in<strong>to</strong> the proposal using<br />
Quote Proposal for Account<br />
• Copy and maintain multiple quotes for the same account with Copy Quote function<br />
• Indicate “progress” when creating new accounts with navigation tabs
BOP Coverage Default Screen<br />
• Set your preferences for limits and deductibles for every BOP quote (i.e., General Liability Limits and<br />
Property Deductible)<br />
- Protect your E&O by setting defaults consistent with your agency’s preferred <strong>of</strong>ferings for cus<strong>to</strong>mers<br />
• Increase your revenue by au<strong>to</strong>matically including options as an easy way <strong>to</strong> upsell<br />
- Set Umbrella at $5,000,000, for example, and our quote proposal will help you by displaying premiums<br />
for each Umbrella layer, up <strong>to</strong> $5,000,000, for cus<strong>to</strong>mer choosing<br />
• Change your defaults or select coverages a la carte at any time — changes take effect immediately
Cus<strong>to</strong>mizing for client needs<br />
• Enhance coverage by including the Deluxe or Special Broadening Endorsement options<br />
• Pre-select class-specific options (when available) for premier protection<br />
See your way <strong>to</strong> more new business.<br />
To see our POS in action and <strong>to</strong> learn<br />
more about this fast, efficient way <strong>to</strong><br />
write more business, please visit <strong>The</strong><br />
Agency Place at https://tap.hanover.com<br />
If you have questions or need<br />
additional information, please contact<br />
your Small Commercial <strong>Sale</strong>s Manager<br />
or Small Commercial Underwriter.
<strong>The</strong> <strong>Hanover</strong> <strong>Insurance</strong> Company<br />
440 Lincoln Street, Worcester, MA 01653<br />
Citizens <strong>Insurance</strong> Company <strong>of</strong> America<br />
645 West Grand River Avenue, <strong>How</strong>ell, MI 48843<br />
w w w . h a n o v e r . c o m<br />
<strong>The</strong> Agency Place (TAP) — https://tap.hanover.com<br />
This material <strong>of</strong>fers a brief description <strong>of</strong> coverages and programs and is provided<br />
for informational purposes only. Actual coverages may vary by state. Options and<br />
credits are not available in all states. For exact terms, conditions, exclusions, and<br />
limitations, please contact <strong>The</strong> <strong>Hanover</strong> branch <strong>of</strong>fice nearest <strong>to</strong> you.<br />
Policies are underwritten by one or more <strong>of</strong> the following: Allmerica Financial Alliance<br />
<strong>Insurance</strong> Company, Allmerica Financial Benefit <strong>Insurance</strong> Company, Citizens<br />
<strong>Insurance</strong> Company <strong>of</strong> America, Citizens <strong>Insurance</strong> Company <strong>of</strong> Illinois, Citizens<br />
<strong>Insurance</strong> Company <strong>of</strong> the Midwest, Citizens <strong>Insurance</strong> Company <strong>of</strong> Ohio,<br />
<strong>The</strong> <strong>Hanover</strong> <strong>Insurance</strong> Company, <strong>The</strong> <strong>Hanover</strong> New Jersey <strong>Insurance</strong> Company,<br />
and/or Massachusetts Bay <strong>Insurance</strong> Company.<br />
Florida: Policies in the state <strong>of</strong> Florida are underwritten by <strong>The</strong> <strong>Hanover</strong> <strong>Insurance</strong><br />
Company, Massachusetts Bay <strong>Insurance</strong> Company, <strong>The</strong> <strong>Hanover</strong> American <strong>Insurance</strong><br />
Company, and/or Allmerica Financial Benefit <strong>Insurance</strong> Company.<br />
Avenues, <strong>The</strong> <strong>Hanover</strong> <strong>Insurance</strong> Group with Eagle icon, and “Our policy is<br />
performance” are trademarks <strong>of</strong> <strong>The</strong> <strong>Hanover</strong> <strong>Insurance</strong> Group, Inc. All other<br />
trademarks are the property <strong>of</strong> their respective owners.<br />
<strong>113</strong>-<strong>1317</strong> (11/09) LC 09-364<br />
AGENT MATERIAL