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TABLE OF CONTENTS
SECTION – I ..................................................................................5
INVITATION OF BIDS ..................................................................................5
SECTION – II ..................................................................................7
INSTRUCTIONS TO TENDERERS ...................................................................7
A.INTRODUCTION ..................................................................................7
2.1. Procedure for submission.........................................................7
2.2. Cost of Bidding...........................................................................9
B.THE TENDER DOCUMENT 9
2.3. Content of the Tender Document .............................................9
2.4. Clarification of Tender Document ..........................................11
2.5. Amendment in the Tender Document ....................................12
C.PREPARATION OF BIDS ................................................................................12
2.6. Language of Bids .....................................................................12
2.7. Documents Comprising the Bids ...........................................12
2.8. Firm Prices................................................................................14
2.9. Payment ................................................................................15
2.10. Eligible Tenderers ....................................................................20
2.11. Tenderer Qualification .............................................................24
2.12. Bid Security...............................................................................24
2.13. Period of Validity of Bids.........................................................26
2.14. Format and Signing of Bid ......................................................26
2.15. Revelation of Prices.................................................................27
2.16. Terms and Conditions of Tendering Firms............................27
2.17. Local Conditions ......................................................................27
2.18. Headings ................................................................................28
D.SUBMISSION OF BIDS ................................................................................28
2.19. Sealing and Marking of Bids. ..................................................28
2.20 Last Date for Receipt of Bids. .................................................28
2.21. Late Bids ................................................................................29
2.22. Modifications and Withdrawal of Bids. ..................................29
2.23. Address for Correspondence..................................................30
2.24. Opening of Bids by the Department.......................................30
2.25. Clarifications.............................................................................30
2.26. Preliminary Examination .........................................................31
2.27. Evaluation and Comparison of Bids ......................................31
2.28. Contacting the Department .....................................................32
E. AWARD OF CONTRACT ................................................................................33
2.29. Post qualification .....................................................................33
2.30. Award Criteria...........................................................................34
2.31. Department's Right to Vary Scope of Contract
at the time of award..................................................................34
2.32. Department's Right to Accept any bid and to
Reject any or all bids................................................................34
2.33. Notification of Award ...............................................................35
2.34. Signing of the Contract............................................................36
2.35. Performance Security .............................................................36
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SECTION-III ................................................................................37
GENERAL CONDITIONS OF CONTRACT......................................................37
3.1. Definitions ................................................................................37
3.2. Standard of performance.........................................................38
3.4. Use of Contract Documents and Information........................39
3.5. Patent Rights/Copy Right/Non-Disclosure Agreement.........39
3.6. Performance Security ..............................................................40
3.7. Training ................................................................................40
3.8. Warranty ................................................................................41
3.9. Currency of payment ...............................................................42
3.10. Change orders ..........................................................................42
3.11. Contract Amendments.............................................................42
3.12. Assignment...............................................................................43
3.13. Subcontracts ............................................................................43
3.14. Delays in the Tenderer's performance ...................................43
3.15 Acceptance ..............................................................................44
3.16. Liquidated Damages ................................................................45
3.17. Termination for default ............................................................45
3.18. Force Majeure...........................................................................46
3.19. Termination for insolvency .....................................................46
3.20. Termination for convenience..................................................47
3.21. Arbitration ................................................................................49
3.22. Governing Language ...............................................................49
3.24. Notices ................................................................................50
3.25 Delivery Schedule ....................................................................50
3.27. Deductions................................................................................51
3.28. Period of Contract...................................................................51
3.29. Continuing support..................................................................51
3.30. Performance Evaluation Reports...........................................52
3.31. Suspension ...............................................................................52
3.32. Cessation of Rights and Obligations .....................................53
3.33. Cessation of Services Upon Termination ..............................53
3.34. Payment Upon Termination.....................................................54
3.35. Confidentiality ..........................................................................54
3.36. Documents prepared/supplied/collected by
the Tenderer to be the property of the Department ..............54
3.37. Tenderer's Personnel...............................................................55
3.38. Consultancy Project Manager.................................................55
3.39. Time Limit for the Completion of Task...................................55
3.40. Completion of Contract ...........................................................56
SECTION-IV ................................................................................57
OBJECTIVE AND SCOPE ...............................................................................57
4.1 Background ..............................................................................57
4.2 Expectations from the System................................................61
4.3 Expectations from the Call Centre..........................................70
4.4 Responsibility of the Government..........................................79
4.5 Exit Management......................................................................80
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SECTION - V ................................................................................90
BID PROPOSAL SHEETS ...............................................................................90
Schedule – 1 - Proposal..............................................................................90
Schedule – 2 - FIRM'S DESCRIPTION .......................................................95
Schedule – 3 - FIRM'S EXPERIENCE.........................................................97
Schedule – 4 - Questionnaire.....................................................................98
Schedule 5 - TECHNICAL DEVIATIONS .................................................103
Schedule – 6 - Description Of The Methodology And Work Plan
For Performing The Assignment .............................................................104
Schedule – 7 - Team Composition And Task Assignments..................105
Schedule – 8 - Format Of Curriculum Vitae (CV) For Proposed
Professional Staff ..............................................................................106
Schedule – 9 - COMMERCIAL DEVIATIONS ...........................................108
Schedule – 10 – COMMERCIAL BID ........................................................109
Appendix- "A" ..............................................................................112
Appendix - "B" ..............................................................................113
Apeendix - "C" ..............................................................................115
Appendix - "D" ..............................................................................116
Appendix - "E" ..............................................................................119
SECTION-VI ..............................................................................151
INFORMATION ABOUT THE GOVERNMENT .............................................151
A List Of Services Provided By Government..........................151
B Partial List Of Public Dealing Autonomous /
Local Bodies / Undertakings .................................................156
C List Of Department Codes....................................................158
D Existing Web based Grievance Monitoring
System at http://www.delhionline.nic.in ..............................163
E Sample Of FAQS.....................................................................166
F List Of Government Departments
(With Contact Information)....................................................172
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Section - I
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