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Washington Closure Hanford, LLC. River Corridor ... - Hanford Site

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To complement both internal and external assessments, WCH management, at all levels, is a<br />

visible presence in the field. Management conducts regular management walk-through<br />

observations and inspections with field and site S&H personnel, as well as Safety Trained<br />

Supervisors (STSs) conducting walk-through inspections. Both type of management reviews<br />

document their observations, provide feedback to the site management and safety<br />

representatives, and facilitate corrective actions based upon these observations.<br />

Observations from assessments, management, LSIT members, and STSs contribute to the<br />

defense and analysis of ESH&QA metrics. These metrics are evaluated on a monthly basis to<br />

provide real-time data on the health and implementation status of our ISMS programs and<br />

processes. DOE is also provided a health report on a monthly basis of the WCH Contractor<br />

Assurance Program and the overall health of the program. WCH, together with DOE, determine<br />

areas of improvement and confirm effectiveness of actions taken to help reduce the risk of<br />

reoccurrence of issues.<br />

WCH senior management is provided a briefing on a monthly basis for these metrics and offers<br />

feedback to process owners and facilitators on how to correct any emerging trends or additional<br />

metrics that may need reviewed and tracked. Quarterly, these metrics are provided to DOE-RL<br />

with an analysis of the programmatic changes that have occurred and the corrective actions that<br />

have been implemented.<br />

To bring the assessments, reviews, observations, and metrics full circle, improvements and/or<br />

corrective actions identified are entered, analyzed, and tracked to closure within the CAM<br />

system. This system allows for the trending and tracking of all WCH issues, regardless of the<br />

level of severity, to ensure that all are documented and implemented effectively. This system<br />

also allows the integration of issues that were found to be programmatic in nature, to be<br />

addressed, not as individual issues, but as process improvements.<br />

The annual ISMS review was conducted throughout FY12 identifying areas for improvement,<br />

developing and incorporating corrective actions, and evaluating changes to systematically<br />

improve our ISMS processes. Subject Matter Experts (SMEs) provided updates, improvements,<br />

process changes, current initiatives, and opportunities for improvement for each area under their<br />

jurisdiction. Each section was evaluated to determine if ISMS implementation was effective and<br />

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