Stralian Hearing Annual Report 2003–04 - Australian Hearing

Consultant & engagement
$ Cost
Interiors Australia
Updating fitout manual 3,500
Jenny Fraumano and Associates
Industrial relations consultant for:
– Certified agreement
– Classification review
– Industrial dispute & IRC hearings 103,110
NSW Department of Commerce
Tender management processes 48,000
Pacific Road Corporate
Corporate plan 2003/04 10,000
Panjuteroy P/L
IT help desk review
Support & activity review
Support & centre planning
Client streaming project 75,200
Red Rock
IT—AHCIS support
IT—AHCIS enhancement
IT—Oracle financial support 1,235,926
TOTAL 1,921,026
APPENDIX 10. ADVERTISING
Advertising – including directories $929,717
APPENDIX 11. FREEDOM OF INFORMATION
During 2003–04, there were no requests received for access to documents
under provisions of the Freedom of Information Act 1982 (‘the FOI Act’).
Inquiries on freedom of information matters, including requests for access
to documents, may be directed to:
Ron Oong
Australian Hearing Tel: (02) 9412 6800
126 Greville Street Fax: (02) 9413 1571
Chatswood NSW 2067 TTY: (02) 9412 6802
directed to the contact officer above. In general terms these documents cover
administrative matters, service delivery procedures and quality assurance
standards.
APPENDIX 12. PROGRAM PERFORMANCE REPORTING
Australian Hearing activities for 2003–04 were reported to Government within
performance reporting for the Health and Ageing Portfolio, Outcome 6—Hearing
Services.
APPENDIX 13. ENVIRONMENTAL PERFORMANCE
Australian Hearing’s activities do not have significant ecological sustainable
development (ESD) implications. However, in the areas of procurement generally,
battery contracts, IT equipment purchases and recycling of parts, materials
used in Hearing Centre fitouts, energy use, recycling of photocopier and printer
cartridges, and waste paper recycling, the Authority gives due regard to ecological
sustainability including business planning and decision making. Currently
Australian Hearing is developing and will be implementing an environmental
management system.
APPENDIX 14. COMMONWEALTH DISABILITY STRATEGY
All Australian Hearing activities honour the spirit and requirements
of the Disability Discrimination Act 1992. Within the reporting framework
recommended by the Commonwealth Disability strategy Australian Hearing’s
charter include roles as employer and service provider, but not as purchaser,
policy adviser or regulator.
In these capacities Australian Hearing operates quality improvement and
assurance mechanisms, a client service charter, human resources policies
and complaints/grievance procedures that acknowledge and respond to
issues important to people with disabilities.
Requests to access documents are subject to a $30 application fee. This should
be forwarded with the written application.
If an applicant is dissatisfied with a decision made under the FOI Act, he or she
may apply to the managing director, seeking an internal review. A request to
review a decision is subject to a $40 application fee.
If access is approved copies of the documents will be provided on receipt of any
charges that apply. Alternatively, applicants may arrange to inspect documents at
a State or Territory office, if the documents lend themselves to this form of access.
Requests for copies of documents that Australian Hearing has made available
in accordance with s.9 of the Freedom of Information Act 1982 may also be
72 AUSTRALIAN HEARING ANNUAL REPORT 2003–04 APPENDICES 73