Program for HICSS â 41
Program for HICSS â 41
Program for HICSS â 41
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Delivering Online Service Quality: The Role of IT<br />
Co-Chairs: Beverley Hope, Mary Tate, and Brian Corbitt<br />
IN 4 Tuesday; Queen’s 6; 8:00 – 9:30<br />
Understanding the Blog Service Switching in Hong Kong: An Empirical Investigation<br />
Kem Z.K. Zhang, Christy M.K. Cheung, MatthewK.O. Lee, and Huaping Chen<br />
Trust in Online Shopping: The Korean Student Experience<br />
Ji-Seok Yoo, Jae-Nam Lee, and Julian Hoffmann<br />
Virtual Experiential Marketing on Online Customer Intentions and Loyalty<br />
Jashen Chen, Russell K.H. Ching, Margaret Meiling Luo, and Chu-Chi Liu<br />
An Investigation into the Determinants of Repurchase Loyalty in the E-Marketplace<br />
Hui-Chih Wang, Her-Sen Doong, Hui-Chin Shih, John Pallister, and Gordon Foxall<br />
Electronic Customer Relationship Management<br />
Co-Chairs: Susanne Glissmann, Nicholas C. Romano Jr., Lutz M. Kolbe, and Jerry<br />
Fjermestad<br />
IN 5 Tuesday; Kona 2; 2:00 – 3:30<br />
A Cognitive Map of People’s Online Risk Perceptions and Attitudes: An Empirical Study<br />
Isaac j. Gabriel and Easwar Nyshadham<br />
Internet Users’ Beliefs about Government Surveillance—The Role of Social<br />
Awareness and Internet Literacy<br />
Tamara Dinev<br />
CRM and Customer Portfolio Management <strong>for</strong> E-Tailers<br />
Dennis Kundisch, Stefan Sackmann, and Markus Ruch<br />
IN 6 Tuesday; Kona 2; 4:00 – 5:30<br />
The Business Value of CRM Systems: A Resource-Based Perspective<br />
Shutao Dong and Kevin Zhu<br />
Beyond CRM: A System to Bridge the Gap between the Customer and the Global<br />
Manufacturing Supply Chain<br />
Charalampos Makatsoris and Yoon Seok Chang
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