ManaGinG eMPLoYee GrieVanCes - Health Service Executive

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Module 2 – Managing Employee Grievances Show Slide 36: Say something like: If the issue is not resolved at the earlier stages the matter may be brought to Stage 4, i.e. it is referred to one of the following external third party/parties: »» »» »» »» Rights Commissioner Labour Relations Commission Labour Court Equality Tribunal. Show Slide 37: Say something like: Where you have been unable to resolve a grievance informally you may find yourself part of a Grievance Hearing, where the employee is challenging a decision that you have made. 51
Module 2 – Managing Employee Grievances Show Slide 38: Say something like: If this does occur you may have to testify why the matter was not capable of being resolved informally. Be prepared – explain why you came to your decision. In this context it would be useful to keep an informal note if employees do raise grievances informally. Make the following key point: »» Guidelines on how to conduct a Grievance Hearing are contained within the Reference Book Show Slide 39: Alan Playlet Alan is a Lead EMT. One of his employees, Peter, spends a lot of his “on call” duty on the golf course, which could delay his response time. Alan raises it for the first time when Peter comes to him about something else. Peter said he was unaware of the problem as no one had spoken to him about it. Alan gives him a warning. 52
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ManaGinG eMPLoYee GrieVanCes - Health Service Executive

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