JOB DESCRIPTION – Application Support & Business ... - Huge Group

JOB DESCRIPTION – Application Support & Business Analyst
Reference number HOASBA - IS20090625
Department
Information Services
Region
Johannesburg
Physical address Woodlands Drive Office Park, 5 Woodlands Drive, Woodmead, 2191
Recruiter
Tamasha Naidu
Closing date 2009/07/03
MINIMUM REQUIREMENTS
• Advanced knowledge of company business & supported applications
• Exposure to planning, implementing, testing, and troubleshooting system software
• Knowledge of computer security procedures and protocol
• This is normally acquired through a combination of a Bachelor's Degree and three to five years
of application experience.
ADDITIONAL REQUIREMENTS
• To learn and support new applications
• Ability to investigate and analyze information and to draw conclusions
• Determine the nature of computer hardware and systems software problems, and to
communicate technical guidance and information to users
• Responsibilities may require evening and weekend work in response to needs of the systems
being supported
• Work requires professional written and verbal communication and interpersonal skills
• Ability to motivate teams to produce quality materials
• Ability to participate in and facilitate group meetings
• Establish relationships with stakeholders, i.e. with Project Managers, application users, super
users, system owners, business representatives and with 3 rd party suppliers and vendors
JOB DESCIPTION
• Answer staff questions in person and via phone on supported applications
• Provide on-the-job training to new department staff members
• Provide Application orientation to new company staff
• Troubleshoot Application & System incidents and problems
• Determine source of Application problems (hardware, software, user access, etc.), advise staff
on appropriate action
• Serve as liaison between staff and the technology department to resolve issues
• Document resolutions for future reference
• Work one-on-one with staff on application projects and provide recommendations on
application enhancements
• Collect information to analyze and evaluate existing or proposed systems
• Analyze and evaluate present or proposed business procedures or problems to define
processing needs
• Prepare detailed flow charts and diagrams outlining systems capabilities and processes
• Record and maintain user access and security
• Write and maintain operational documentation
A BEE accredited, ECNS licensed, ISO 9001:2008 certified company.
Directors: MR Pillay (Managing), JD Hammett, JC Herbst (BCom BAcc CA(SA) CFA), M Meth (CA(SA)), VM Mokholo (BSc),
A de Moura, AD Potgieter (BBusSc Hons), GC Sutherland, SP Tredoux, E Volschenk (BCom), B Vorster (BCom (Fin)).
Huge Telecom (Pty) Ltd, Reg No 1993/003902/07

• Work as a team member with other technical staff, to ensure connectivity and compatibility
between systems
• Manage Call processing / Rating / Billing & Posting
• Investigate ways to streamline system processes
• Identify and implement effective business applications
• Other duties as assigned
Application Support & Business Analyst 30 June 2009 Page 2 of 2