moments - Institute for Healthcare Improvement

KEYNOTES
Keynote One: Maureen Bisognano
Tuesday, December 11 • 8:00 AM – 9:00 AM
Cypress Ballroom 3
Maureen Bisognano, President and CEO,
Institute for Healthcare Improvement (IHI), is
a prominent authority on improving health care
systems, whose expertise has been recognized
by her elected membership to the Institute of
Medicine and by her appointment to The
Commonwealth Fund’s Commission on a High
Performance Health System, among other
distinctions. Ms. Bisognano advises health care leaders around the
world, is a frequent speaker at major health care conferences on quality
improvement, and is a tireless advocate for change. She is also an
Instructor of Medicine at Harvard Medical School and a Research
Associate in the Brigham and Women’s Hospital Division of Social
Medicine and Health Inequalities. Prior to joining IHI, she served
as CEO of the Massachusetts Respiratory Hospital and Senior Vice
President of the Juran Institute.
Keynote Two: Anna Deavere Smith
Tuesday, December 11 • 3:15 PM – 4:15 PM
Cypress Ballroom 3
Anna Deavere Smith is an actress, playwright,
and professor. Her work in the theater explores
American character. She has won numerous
awards, among them two Obies, two Tony
nominations, and a MacArthur Fellowship. She
is University Professor at New York University,
appointed at the Tisch School of the Arts. You
may recognize her as Nancy McNally, National
Security Adviser on The West Wing, or as Gloria Akalitus on
Showtime’s Nurse Jackie. Ms. Smith is said to have created a new
form of theater in which she combines the journalistic technique of
interviewing a diverse array of people with the art of interpreting
their words for performance. The New York Times wrote that she
is “the ultimate impressionist—she does people’s souls.” Her most
recent play, Let Me Down Easy, tells the human side of the health
care story in the United States. Ms. Smith has served as Artist-in-
Residence in a variety of organizations, from MTV Networks to
Grace Cathedral in San Francisco. The author of the books Letters to
a Young Artist and Talk to Me, she has also written numerous essays
and articles and serves on the board of the Museum of Modern Art
and the Aspen Institute. She is founding director of Anna Deavere
Smith Works, a nonprofit that convenes artists from around the
world who combine artistic excellence with works that address the
world’s most pressing problems.
Keynote Three: Dan Heath
Wednesday, December 12 • 8:00 AM – 9:00 AM
Cypress Ballroom 3
Dan Heath is a Senior Fellow at Duke University’s
CASE center, which supports entrepreneurs who
are fighting for social good. He is the co-author
of Switch: How to Change Things When Change Is
Hard, which debuted at #1 on the New York Times
and Wall Street Journal bestseller lists. The Heath
brothers previously co-wrote the critically
acclaimed book Made to Stick, which was named
the Best Business Book of the Year and spent 24 months on the
BusinessWeek bestseller list. Heath is a columnist for Fast Company
magazine, and he has taught and consulted with organizations such as
Microsoft, Philips, Vanguard, Macy’s, USAID, and the American Heart
Association. Previously, Dan worked as a researcher and case writer
for Harvard Business School, co- authoring 10 case studies on
entrepreneurial ventures, and later served as a Consultant to the
Policy Programs of the Aspen Institute. In 1997, Dan co-founded an
innovative publishing company called Thinkwell, which continues to
produce a radically reinvented line of college textbooks.
Keynote Four: Donald M. Berwick
Wednesday, December 12 • 1:30 PM – 2:30 PM
Cypress Ballroom 3
Donald Berwick, MD, MPP, is the former
President and CEO of the Institute for Healthcare
Improvement, which he co-founded and led for
over 20 years. In July 2010, President Obama
appointed Dr. Berwick to the position of
Administrator of the Centers for Medicare
& Medicaid Services, a position he held until
December 2011. A pediatrician by background,
Dr. Berwick has served on the faculties of the Harvard Medical
School and the Harvard School of Public Health and on the staffs
of Boston’s Children’s Hospital Medical Center, Massachusetts
General Hospital, and Brigham and Women’s Hospital. He has also
served as Vice Chair of the US Preventive Services Task Force, the
first “Independent Member” of the American Hospital Association
Board of Trustees, and chair of the National Advisory Council of the
Agency for Healthcare Research and Quality. He served two terms
on the governing council of the Institute of Medicine, was a member
of the IOM’s Global Health Board, and served on President Clinton’s
Advisory Commission on Consumer Protection and Quality in the
Healthcare Industry. Recognized as a leading authority, Dr. Berwick
has received numerous awards for his contributions to health care
quality and improvement. In 2005 he was appointed Honorary
Knight Commander of the British Empire by the Queen of England
in recognition of his work with the British National Health Service.
Dr. Berwick is the author or co-author of four books and over 150
scientific articles.
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24th Annual National Forum on Quality Improvement in Health Care