ePOD and eServ - In2grate Business Solutions

CAPTURING PROOF OF SERVICE
Installers and engineers use the system to confirm that they have completed the work.
The customer can sign off the job on the device, which can trigger invoice processing
and same day billing. The system will record
any spares or additional parts using its barcode
reading feature, assigning the items to the
customer’s invoice details. All of this is enabled
on screen with the push of a few buttons. Date
and time-stamped photographs also show the
installation or parts that have been replaced.
Additionally, the inbuilt mobile device-tracking feature of the system shows up to
the minute details of mobile worker locations, so that customer service personnel
can keep customers informed of ETAs for their delivery or service appointment.
SEAMLESS INTEGRATION WITH MICROSOFT DYNAMICS® NAV
The ePOD and eServ systems use standard Microsoft® Web Services to communicate
to and from mobile devices. This is a very cost-effective and elegant approach to
making your ERP data available to your mobile workforce. Using Web Services also
simplifies expansion of the system allowing it to grow with your company; you
simply add more devices as your workforce requires it. This powerful, yet easy to use
system adds significant value to your Microsoft Dynamics® NAV software allowing
your service and delivery people to use and interact with corporate data in the field,
without the need for additional software.
• Seamless integration with
Microsoft Dynamics® NAV
• Delivery/service details sent direct
to user – no additional paper work
• Barcode scanning of spare parts
used for installation or repair
• Captures customer’s signatures
• Provide POD print out for customer
if used with a mobile printer
GAIN THE EDGE WITH MOBILE ERP FUNCTIONALITY
Microsoft® encourages Dynamics NAV users to maximise their use of corporate
data outside of the physical office so that they can make their businesses more
profitable. In2grate has enabled this to become a reality. By issuing delivery drivers,
installers and mobile service engineers with PDAs, all work orders and customer
details are delivered to their fingertips. Using the devices, they can update records,
capture customer signatures and take photographs of work done or the goods
in-situ. All of this important information is transmitted live by GPRS to the ERP
system. Because the system is electronic, it provides significant gains in productivity
and improves efficiency by replacing unnecessary paper documentation with
computerised records that give a full audit trail.
• Work reports are updated instantly
• Engineer logs all spares or
additional parts used automatically
against the customer’s invoice
• Photographic proof of delivery or
service
• Reduces the opportunity for
disputes because it provides an
accurate record of all work done
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Tel: +65 6827 9776
www.in2grate.com
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