ePOD and eServ - In2grate Business Solutions

Extend Your Supply Chain Visibility
MOBILISE MICROSOFT DYNAMICS® NAV WITH ELECTRONIC
PROOF OF DELIVERY AND SERVICE INTEGRATION.
PDA-based electronic proof of delivery and proof of service tools from In2grate
Business Solutions are extending the functionality of Microsoft Dynamics®
NAV beyond the factory gate. This unique, configurable Dynamics® NAV add-on
transforms your ERP system into a complete supply-chain management solution
with the advantage of full visibility of delivery, installation and service; remote
management of drivers and engineers; and quicker invoice processing. The instant
improvement in productivity and efficiency provides rapid return on investment.
REAL TIME JOB TRACKING
With the addition of ePOD and eServ, your Microsoft Dynamics® NAV system
extends the reach of ERP to the final destination, enabling you to track deliveries,
installation and service in real time with photographic and signature capture
evidence. Once the delivery or service is complete, the mobile worker transmits the
job details back to the office for same-day billing.
CAPTURING PROOF OF DELIVERY
The secure system runs on most GPRS-enabled mobile devices, with the graphical user
interface configured to suit the specific requirements of the user. It provides interactive
electronic job sheets with full customer and job details, which eliminates paper
documentation and the need to rekey information that already exists in the ERP system.
This maximises accuracy and optimises efficiency and productivity.
Drivers receive their routes and schedules on the PDA and when they have delivered the
goods, the customer signs the screen for proof of delivery. A photograph can be taken
using the PDA’s digital camera to prove the goods have been delivered, are intact and
fit for purpose. All details are date and time stamped.
BENEFITS
• Low-cost, easy to implement, realtime
mobile workforce solution
• Uses standard Microsoft® Web
Services
• Improves mobile workforce
management and optimises
efficiency and productivity
• Boosts customer service – more
accurate ETAs for delivery/service
appointment.
• Seamless integration with Microsoft
Dynamics® NAV
• Extends business visibility out into
the field using your Microsoft
Dynamics® NAV ERP system
• Improves accuracy of data captured
and communicated
• Data is entered once only
• Less paperwork as all forms, reports,
routes and schedules are electronic
• Faster billing, as invoices can be sent
immediately following delivery of
product or service
• Photographic evidence of work done
and electronic signature capture
Integrated ERP solutions for manufacturing and wholesale distribution

CAPTURING PROOF OF SERVICE
Installers and engineers use the system to confirm that they have completed the work.
The customer can sign off the job on the device, which can trigger invoice processing
and same day billing. The system will record
any spares or additional parts using its barcode
reading feature, assigning the items to the
customer’s invoice details. All of this is enabled
on screen with the push of a few buttons. Date
and time-stamped photographs also show the
installation or parts that have been replaced.
Additionally, the inbuilt mobile device-tracking feature of the system shows up to
the minute details of mobile worker locations, so that customer service personnel
can keep customers informed of ETAs for their delivery or service appointment.
SEAMLESS INTEGRATION WITH MICROSOFT DYNAMICS® NAV
The ePOD and eServ systems use standard Microsoft® Web Services to communicate
to and from mobile devices. This is a very cost-effective and elegant approach to
making your ERP data available to your mobile workforce. Using Web Services also
simplifies expansion of the system allowing it to grow with your company; you
simply add more devices as your workforce requires it. This powerful, yet easy to use
system adds significant value to your Microsoft Dynamics® NAV software allowing
your service and delivery people to use and interact with corporate data in the field,
without the need for additional software.
• Seamless integration with
Microsoft Dynamics® NAV
• Delivery/service details sent direct
to user – no additional paper work
• Barcode scanning of spare parts
used for installation or repair
• Captures customer’s signatures
• Provide POD print out for customer
if used with a mobile printer
GAIN THE EDGE WITH MOBILE ERP FUNCTIONALITY
Microsoft® encourages Dynamics NAV users to maximise their use of corporate
data outside of the physical office so that they can make their businesses more
profitable. In2grate has enabled this to become a reality. By issuing delivery drivers,
installers and mobile service engineers with PDAs, all work orders and customer
details are delivered to their fingertips. Using the devices, they can update records,
capture customer signatures and take photographs of work done or the goods
in-situ. All of this important information is transmitted live by GPRS to the ERP
system. Because the system is electronic, it provides significant gains in productivity
and improves efficiency by replacing unnecessary paper documentation with
computerised records that give a full audit trail.
• Work reports are updated instantly
• Engineer logs all spares or
additional parts used automatically
against the customer’s invoice
• Photographic proof of delivery or
service
• Reduces the opportunity for
disputes because it provides an
accurate record of all work done
140 Buckingham Palace Road
London. SW1W 9SA
Tel: +44 (0)20 7881 2560
The Oracle Building
Blythe Valley Park
Solihull, B90 8AD
Tel: +44 (0)121 506 9777
Southern Gateway
Speke Boulevard
Liverpool, L24 9HZ
Tel: +44 (0)151 448 0331
152 Beach Road
Level 28,
Gateway East
Singapore 189721
Tel: +65 6827 9776
www.in2grate.com
MEMBER OF THE ANISA
GROUP OF COMPANIES