User Guide - Salix Homes

User Guide

Contents
What is Just Click?
How to register for Just Click
Using Just Click for the first time
Accessing and updating contact details
Creating new contact details
Removing out of date contact details
Online rent statements
Just Click security
Password and user name reminders
Accessing Just Click from a shared computer
Further information
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What is Just Click
Just Click allows customers of Salix Homes to securely access their personal information
online including rent account details, repairs history, contact details and
communication preferences.
The tenancy information that you can view on Just Click is accurate and the same
information is held by us and used by members of staff.
Just Click can be accessed from the Salix Homes website.
To log in to Just Click or to register for the first time, click on one of the links under the
different sections on the Just Click home page. 1
This will launch a screen which will allow users to enter a user name, password and
memorable question (which is selected as part of the registration process).
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How to register for Just Click
To register for Just Click, Click on the I do not have an account yet (register) link on the Log
in page (see previous page) 2
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This will open the registration screen where you will need to entre a number of pieces
of information to confirm your registration. This includes surname, date of birth, unique
payment reference number, email address (if known) and mobile phone number (if
known). These last two items will help us to contact you in the event of a problem.
Enter Your Surname.
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Enter Your Date of Birth. Click on the calendar drop down button to the right of this
section to open an online calendar. This ensures that dates are entered into the
system correctly. 4
Enter the unique reference number which can be either your Tenancy Reference number
(which can be found on your tenancy agreement) or Payment Reference number (which
is quoted on your payment card / paper rent statements). 5
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How to register for Just Click
Enter a valid email address. Salix Homes will use this email address to contact you
should you choose to be contacted by email rather than by post. Other email addresses
and phone numbers can be registered (see updating contact details section). 6
If you have a mobile phone, please enter the valid mobile phone number.
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Select the preferred contact method. If you select the email option, then a valid email
address is required. All main communication, including rent statements and newsletters
will be issued to the registered email address within Just Click. 8
Click on Register.
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If you have entered all information correctly, registration will be automatic and letters
containing user details and passwords will be sent within five working days.
If any details entered do not match our records then an error message will be displayed,
stating that the “system is unable to uniquely identify you from the details given”.
Please try again, however too many unsuccessful attempts will cause the site to close if
this happens please contact ict@salixhomes.org for further help.
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Using Just Click for the first time
Within five working days from date of registration, Just Click users will receive two
separate letters addressed to their recorded correspondence address. One letter contains
a unique user name; the other letter contains a system generated password. These two
separate letters provide additional security for users. If either letter is not received within
10 days, please contact ict@salixhomes.org
When both letters have been received, you will be able to log in to Just Click from the link
from Salix Homes’ website or from Just Click. At the first log in, users will be able to:
Choose a new user name (this should be something unique and memorable).
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Re-enter the current password and choose a new one, if needed, to something more
memorable (this needs to be at least six characters and contain at least one number and
one uppercase character for example 5alixHom3s). 2
Type a memorable question and the answer. This provides an additional level of security
for users to be able to reset their own password if this has been forgotten. 3
Click on the Log in button.
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Using Just Click for the first time
5• This will take you to the Just Click home screen where you can:
• View and update your contact and personal details
• View your online rent statements, including payments
• View your repairs history for your home
• Update how you would like us to contact you
• Log out of Just Click.
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Accessing and updating contact details
From the home screen click on the View your Contact Details link.
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Existing contact details held by Salix Homes will be shown. These details can include
telephone numbers including mobiles, plus email addresses. Correct contact details
enable Salix Homes to deliver excellent customer care at all times. 2
Creating new contact details
To create new contact details, click on the Create new contact details button.
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Accessing and updating contact details
Select from the Contact Method, (either Telephone or Email address) the effective start
date of this contact method (if you don’t fill this in, it will automatically be set to the current
date) and the contact value (either email or phone number). 4
Once all details have been entered, click on the Submit button.
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Removing out of date contact details
Contact details that are no longer relevant can be removed from Just Click, simply select
the Stop using these contact details link relating to the contact method. This will remove
the associated contact details from records held by us.
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Online rent statements
One of the key benefits of Just Click is to allow you to securely access details of rent
balances and payments. We encourage as many users as possible to access their
account details through Just Click rather than receiving quarterly rent statements. This
would reduce the amount of paper used to produce rent statements as well as ensure
that customers can always get their latest balance and payment details.
After successful log in to Just Click, click on the Just Click Home link at the top left of the
screen. This will take you back to the home page, where the Salix Homes online rent
statement can be accessed. 1
Click on the View Your Rent Account link. This will open the Rent Account Details screen.
This initially is a summary by account type of the current balance. If you have more
than one account such as an insurance account or old rent accounts, these will also be
shown. The information on accounts cannot be edited or deleted. 2
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Online rent statements
The Current Balance will show the current balance of the account
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Account shows the account type
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Account Status will show this as a current or former account
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Payment Reference will show the unique payment reference of the account holder
Account Address shows the current recorded address of the account holder
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Clicking on the Click here to see the account statement provides a detailed statement for
the account. 8
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Online rent statements
This screen shows all transactions recorded on the account, with the most recent
transaction first. The list of transactions can be refined by selecting the calendar From
and To dates and clicking on Search. 9
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Key to account details
Account Details
Description
Date
Transaction
Credit
Debit
Balance
Date the transaction was recorded
Transaction description
Any payments credited to the account
Any charges debited from the account (e.g. rent charges)
The running balance on the account
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Just Click Security
We take the security of all our customers information extremely seriously. In order to
protect the security of personal data held within Just Click, the system will automatically
timeout after 10 minutes of inactivity.
Password and user name reminders
Should you forget your password, this can be reset and reissued automatically by clicking
on the I have forgotten my password link on the log in screen.
The password will be reset automatically and an email or letter issued to your registered
correspondence address containing these revised details. If you do not receive this
reminder within 10 working days, please contact ict@salixhomes.org.
We will then contact you using the contact details held on record. You will be asked a
number of security questions to confirm your identity thereby ensuring that we only pass
information to the correct customer.
Accessing Just Click from a shared computer
If the computer used to access details is a shared one, it is strongly adviced that you
log off before leaving the computer and close the web browser. This will protect your
personal details from being seen by another user.
Simply click on the Log Off button in the top right of the Just Click web page and then
close the current web session, and ideally delete your browsing history. 1
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Further information
Should you have any questions about registering, accessing or using Just Click, please
contact ict@salixhomes.org.
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