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September 2006<br />

MITA 373/03/2001<br />

World Press Photo<br />

in Singapore<br />

•Business pr<strong>of</strong>ile: Elsevier<br />

Yannis Kontos, Greece, Polaris Images,<br />

•Interview: Pim Kraan<br />

Boy helps his father to dress, Sierra Leone


PROLOGUE<br />

For our members who spent their summer holidays in Europe; a warm welcome back<br />

home, and for sure you all enjoyed tropical temperatures for some weeks during your<br />

vacation. Guess you really missed that noisy airconditioning in your sweet Singapore<br />

home. For those who stayed put or traveled around the region (like myself); hopefully<br />

you realize in what an amazing and interesting region we all work and live.<br />

Frans van de Bospoort<br />

Let me, on behalf <strong>of</strong> the Board <strong>of</strong> the ADB, please take this opportunity to welcome<br />

Mr Pim Kraan <strong>of</strong> the Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands. Mr Pim Kraan will act<br />

as intermediary between the Embassy and the ADB, and we sincerely hope that the<br />

pleasant and fruitful cooperation will continue. We refer to the interview with Mr Pim<br />

Kraan in this issue <strong>of</strong> the ADB Magazine.<br />

The 15 th anniversary <strong>of</strong> our traditional Black Tie Dinner and Dance was an enormous<br />

success. Almost 150 members and their spouses attended the well organized party at<br />

“The Arches” at Sentosa. This was an absolute all time high number <strong>of</strong> guests and one<br />

could sense an exotic buzz in the air. Chef Kenny Yeo didn’t fail to prove that he once<br />

ruled in one <strong>of</strong> the finest Singaporean dining outlets and we were pleased the way he<br />

treated our (spoiled) taste buds. After the five course treat, the crowd was in for some<br />

exercise and our DJ (did we see a familiar face over there?) spinned the night away<br />

into the late wee hours.<br />

A big token <strong>of</strong> appreciation for the <strong>Dutch</strong> banking community in Singapore; ABN AMRO<br />

Bank, Fortis Bank, ING Bank, NIBC Bank and Rabobank, your kind attribution was most<br />

appreciated!<br />

The bubbles during the reception were kindly <strong>of</strong>fered by the Embassy <strong>of</strong> the Kingdom <strong>of</strong><br />

the Netherlands, and again, we would like to express our gratitude for this tasteful gesture.<br />

Talking about the buzz, the ADB welcomed 81 new members this year already, which is<br />

nearly equal to the number <strong>of</strong> new members for the whole <strong>of</strong> 2005! No wonder that the<br />

ADB is such a popular organization; interesting speakers during our regular network<br />

evenings and well attended social events such as the “summer BBQ” and “Black Tie<br />

Dinner and Dance” should be part <strong>of</strong> everybody’s C.V.<br />

By the time you will read this prologue, Singapore will be (even more) flooded with<br />

bankers from all over the world to attend the IMF/WB meetings. The ADB Board tries<br />

to invite one <strong>of</strong> the financial VIP’s, to give a presentation for our ADB network event<br />

in September. We will keep you updated!<br />

Frans van de Bospoort<br />

Vice President<br />

Ivo Rutten<br />

Annabelle Deken<br />

Wim Samlal<br />

Edward Tonino<br />

Remco Muzerie<br />

Freddy Meindertsma<br />

Bas Fransen<br />

1<br />

Vol.16 • No. 7 • September 2006


A monthly publication <strong>of</strong> the<br />

<strong>Association</strong> <strong>of</strong> <strong>Dutch</strong> <strong>Businessmen</strong><br />

ADB BOARD<br />

Ivo Rutten<br />

Frans van de Bospoort<br />

Annabelle Deken<br />

Wim Samlal<br />

Edward Tonino<br />

Remco Muzerie<br />

Freddy Meindertsma<br />

Bas Fransen<br />

President<br />

Vice-President<br />

Honorary Secretary<br />

Honorary Treasurer<br />

Member<br />

Member<br />

Member<br />

Member<br />

Contents Michael<br />

Appleton, USA,<br />

New York Daily News<br />

Hurricane Katrina<br />

aftermath, New Orleans<br />

PROLOGUE 1<br />

EDITORIAL COMMITTEE<br />

Wieteke Dijkxhoorn<br />

Jeroen de Koning<br />

Debby Reemers<br />

Lineke van Nederpelt<br />

Barry Doesburg<br />

Wil Kolen<br />

Way Ying Lee<br />

SECRETARIAT<br />

Lineke van Nederpelt<br />

Mailing Address:<br />

c/o 22 Camden Park, Singapore 299814<br />

Telephone: 9101 6201<br />

email: adb@pacific.net.sg<br />

Website : www.adb.org.sg<br />

Email : webmaster@adb.org.sg<br />

Editorial contributions for the next issue may<br />

be sent or handed over to the ADB Secretariat,<br />

before or on the day <strong>of</strong> the monthly ADB<br />

meeting. The contents <strong>of</strong> this magazine are partly<br />

based on information received from third parties.<br />

The Committee does not take responsibility<br />

for the correctness <strong>of</strong> the articles.<br />

Designed by Jennifer Phua<br />

Printed by Khoo Sun Printing Pte Ltd<br />

MITA 373/03/2001<br />

Membership fee is S$ 100 per calendar year.<br />

For registration, please see the website<br />

www.adb.org.sg/en_member_signup.htm.<br />

Membership is renewed automatically effective the<br />

first month <strong>of</strong> the new calendar year.<br />

Make your cheque payable to “Assocation <strong>of</strong> <strong>Dutch</strong><br />

<strong>Businessmen</strong>” and send to ADB, c/o 22 Camden Park,<br />

Singapore 299814.<br />

Termination <strong>of</strong> membership must be received by<br />

ADB Secretariat in writing before 1 January, otherwise<br />

you will be charged for the full amount for the following<br />

calendar year.<br />

Please notify the ADB secretariat <strong>of</strong> any changes in<br />

employer, (email) addresses or any other personal<br />

particulars that might be <strong>of</strong> interest to the ADB<br />

administration.<br />

REVIEW<br />

Dinner & Dance 2006 3<br />

BUSINESS<br />

Negotiating in China 5<br />

Non Solus 9<br />

Bridging the gap between yourself and<br />

your Singaporean staff 10<br />

WEB WIZARDS<br />

Learning English online special 13<br />

Interview with Pim Kraan, 16 August 2006 14<br />

SINGAPORE<br />

Delft Hydraulics in Singapore 16<br />

World Press Photo Exhibition back in Singapore 18<br />

MONEY<br />

The psychology <strong>of</strong> Investing 22<br />

BUSINESS NEWS 25<br />

DUTCH NEWS 26<br />

EMBASSY INFO 27<br />

BIZZ AGENDA 27<br />

ASSOCIATION INFO 28<br />

2<br />

Vol.16 • No. 7 • September 2006


REVIEW<br />

Dinner & Dance 2006<br />

By Lineke van Nederpelt<br />

The Lustrum Black Tie Dinner & Dance 2006 was<br />

held at a stunning location, The Arches, at Sentosa.<br />

The attendance was overwhelming with 146<br />

people enjoying this special event.<br />

A big thanks to our sponsors: ABN AMRO Bank,<br />

Fortis Bank, ING Bank, NIBC Bank, Rabobank.<br />

Also we would like to thank the Embassy <strong>of</strong><br />

the Kingdom <strong>of</strong> the Netherlands for <strong>of</strong>fering the<br />

welcome drink.<br />

President’s speech Ivo rutten<br />

Marijke den Ouden, Dorien Knaap, Marleen<br />

Keunen, Lineke van Nederpelt, Rosalien Schmeetz,<br />

Carmen Samlal, Anouk Haaxma, Mylene van Thiel<br />

Robbert Jan Voogt, Bas Fransen,<br />

Anton Timpers, Guido Nieuwenhuyzen<br />

Anton Timpers, Paul Peeters,<br />

Philippe and Louise Wits<br />

Tjebbe Smit, Marc Bekkers,<br />

Bert Stegink<br />

Werner van Eck, Way Ying Lee,<br />

Pim en Reineke Kraan<br />

Freddy Meindertsma, Guido<br />

and Sonja Pans<br />

Bas Fransen as D.J.<br />

Birgit Leenaars, Annabelle<br />

Deken, Marianne Doele<br />

Frans van de Bospoort,<br />

Remco and Margo Muzerie<br />

Menno Douwes Dekker,<br />

Andrew Baartscheer<br />

Boudewijn and<br />

Jiska Pesch<br />

3<br />

Vol.16 • No. 7 • September 2006


REVIEW<br />

Paul and Vera Govaart Siep and Tineke Hiemstra Rutger van Thiel, Arjenne Plaizier, Bart Schmeetz<br />

Gene Kwee, Mirjam Bout<br />

Esther Tamboer and<br />

Marc Bekkers<br />

Hendrik ten Hoeve, Marjolein<br />

de Jongh, Patricia Butin Bik<br />

Marcel Aggenbach and<br />

Emilyn Papiona<br />

Bert and Karin Hazelaar, Jeroen and<br />

Marleen Keunen<br />

Eduard and Marleen Holtz, Bart Kooijmans<br />

and Mariëlle Klein<br />

Dorien Knaap, Leo Brons, Mylene van Thiel,<br />

Otto Jan van Diepen<br />

Leonie Baartscheer, Rob and Betty van<br />

Zwieteren, Jaap and Natasha Bierman,<br />

Menno Douwes Dekker<br />

Marianne Doele, Olaf Kwakman, Edward<br />

Tonino, Marijke den Ouden, Jiska Pesch<br />

Barbara Voskamp, Frank Bomers, Maria and<br />

Hein Jan Smit, Rob de Louw<br />

Our sponsors:<br />

For all pictures: see www.adb.org.sg<br />

4<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

Negotiating in China<br />

When U.S. and Chinese businesspeople sit at the negotiating table,<br />

frustration is <strong>of</strong>ten the result. This Harvard Business Review excerpt<br />

summarizes the historical and cultural disconnects.<br />

by John L. Graham and N. Mark Lam<br />

In preparing for a business trip to China, most<br />

Westerners like to arm themselves with a handy,<br />

one-page list <strong>of</strong> etiquette how-tos. “Carry a<br />

boatload <strong>of</strong> business cards,” tipsters say. “Bring<br />

your own interpreter.” “Speak in short sentences.”<br />

“Wear a conservative suit.” Such advice can help<br />

get you in the door and even through the first series<br />

<strong>of</strong> business transactions. But it won’t sustain the<br />

kind <strong>of</strong> prolonged, year-in, year-out associations<br />

that Chinese and Western businesses can now<br />

achieve.<br />

Indeed, our work with dozens <strong>of</strong> companies and<br />

thousands <strong>of</strong> American and Chinese executives over<br />

the past twenty years has demonstrated to us that<br />

a superficial obedience to the rules <strong>of</strong> etiquette<br />

gets you only so far. In fact, we have witnessed<br />

breakdowns between American and Chinese<br />

businesspeople time and time again. The root<br />

cause: a failure on the American side to understand<br />

the much broader context <strong>of</strong> Chinese culture and<br />

values, a problem that too <strong>of</strong>ten leaves Western<br />

negotiators both flummoxed and flailing.<br />

The challenge <strong>of</strong> mutual understanding is<br />

great; American and Chinese approaches <strong>of</strong>ten<br />

appear incompatible. All too <strong>of</strong>ten, Americans see<br />

Chinese negotiators as inefficient, indirect, and<br />

even dishonest, while the Chinese see American<br />

negotiators as aggressive, impersonal, and<br />

excitable. Such differences have deep cultural<br />

origins. Yet those who know how to navigate<br />

these differences can develop thriving, mutually<br />

pr<strong>of</strong>itable, and satisfying business relationships.<br />

The roots <strong>of</strong> Chinese culture<br />

Four thick threads <strong>of</strong> culture have bound the<br />

Chinese people together for some 5,000 years, and<br />

these show through in Chinese business negotiations.<br />

The first thread is agrarianism. In contrast to<br />

the U.S. population, which is mostly urban, twothirds<br />

<strong>of</strong> the Chinese people still live in rural areas,<br />

laboring primarily in rice or wheat cultivation.<br />

Traditional Chinese agriculture is peasant farming.<br />

It is communal, not individualistic; survival depends<br />

on group cooperation and harmony. Loyalty and<br />

obedience to familial hierarchy binds laboring<br />

groups together. Many <strong>of</strong> China’s city dwellers were<br />

born and raised in the country and have retained<br />

their agrarian values. Just as the most urbane<br />

Americans are influenced by the country’s cowboy<br />

roots—“shoot first and ask questions later,” “lay<br />

your cards on the table,” and so on—the most<br />

modern Chinese are affected by millennia <strong>of</strong><br />

living close to the soil.<br />

Before the 1980s, agrarian values trumped<br />

business values. When during the Cultural<br />

Revolution Mao Tse-tung sent bureaucrats and<br />

students to be “reeducated” by the peasantry,<br />

he was reflecting the deep-seated belief in the<br />

virtues <strong>of</strong> rural life. Indeed, Chinese philosopher<br />

Fung Yu-lan explains in his works that Chinese<br />

sages historically distinguished between the “root”<br />

(agriculture) and the “branch” (commerce). Social<br />

and economic theories and policies tended to<br />

favor the root and slight the branch. People who<br />

dealt with the branch—merchants—were therefore<br />

looked down upon.<br />

The second thread is morality. The writings <strong>of</strong><br />

Confucius served as the foundation <strong>of</strong> Chinese<br />

education for some 2,000 years. During those two<br />

millennia, knowledge <strong>of</strong> Confucian texts was the<br />

primary requisite for appointment to government<br />

<strong>of</strong>fices. Confucius maintained that a society<br />

organized under a benevolent moral code would<br />

be prosperous and politically stable and therefore<br />

safe from attack. He also taught reverence for<br />

scholarship and kinship. Confucius defined five<br />

cardinal relationships: between ruler and ruled,<br />

husband and wife, parents and children, older and<br />

younger brothers, and friend and friend. Except<br />

for the last, all the relationships were<br />

strictly hierarchical. The ruled—wives,<br />

children, and younger brothers—<br />

were counseled to trade<br />

5<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

obedience and loyalty for the<br />

benevolence <strong>of</strong> their rulers—husbands,<br />

parents, and older brothers. Rigorous<br />

adherence to these hierarchical<br />

relationships yielded social harmony,<br />

the antidote for the violence and<br />

civil war <strong>of</strong> Confucius’s time.<br />

For a taste <strong>of</strong> the importance <strong>of</strong><br />

hierarchy in Chinese society, consider<br />

what happened to Cheng Han-cheng and<br />

his wife. According to Chinese scholar Daulin<br />

Hsu, in 1865 Cheng’s wife had the insolence to<br />

beat her mother-in-law. This was regarded as such<br />

a heinous crime that, among other punishments,<br />

Cheng and his wife were both skinned alive, their<br />

flesh displayed at the gates <strong>of</strong> various cities,<br />

and their bones burned to ashes. Neighbors and<br />

extended family members were also punished. This<br />

is, <strong>of</strong> course, an extreme example—but the story<br />

is <strong>of</strong>t told, even in today’s China. And it underscores<br />

why it is so easy for casual Westerners to slight<br />

their authority-revering Chinese counterparts.<br />

Roughly contemporary with<br />

Confucius was Lao Tsu, the<br />

inspiration for Taoism, whose<br />

fundamental notions involve<br />

the relationship <strong>of</strong> yin (the<br />

feminine, dark, and passive<br />

force) to yang (the masculine,<br />

light, and active force). The two<br />

forces oppose and complement<br />

one another simultaneously. They<br />

cannot be separated but must<br />

be considered as a whole. The implications <strong>of</strong><br />

the collision and collusion <strong>of</strong> yin and yang are<br />

pervasive, affecting every aspect <strong>of</strong> life from<br />

traditional medicine to economic cycles. According<br />

to Lao Tsu, the key to life was to find the Tao—<br />

“the way” between the two forces, the middle<br />

ground, a compromise. Both Lao Tsu and Confucius<br />

were less concerned about finding the truth and<br />

more concerned about finding the way.<br />

These moral values express themselves in the<br />

Chinese negotiating style. Chinese negotiators<br />

are more concerned with the means than the end,<br />

with the process more than the goal. The best<br />

compromises are derived only through the ritual<br />

back-and-forth <strong>of</strong> haggling. This process cannot<br />

be cut short. And a compromise allows the two<br />

sides to hold equally valid positions. While<br />

Americans tend to believe that the truth, as they<br />

see it, is worth arguing over and even getting<br />

angry about, the Chinese believe that the way is<br />

hard to find and so rely on haggling to settle<br />

differences.<br />

The third cultural thread is the Chinese<br />

pictographic language. Just as Western children<br />

learn to read Roman letters and numbers at an<br />

early age, Chinese children learn to memorize<br />

thousands <strong>of</strong> pictorial characters. Because, in<br />

Chinese, words are pictures rather than sequences<br />

<strong>of</strong> letters, Chinese thinking tends toward a more<br />

holistic processing <strong>of</strong> information. Michael Harris<br />

Bond, a psychology pr<strong>of</strong>essor at the Chinese<br />

University <strong>of</strong> Hong Kong, found that Chinese<br />

children are better at seeing the big picture, while<br />

American children have an easier time focusing<br />

on the details.<br />

The fourth thread is the Chinese people’s<br />

wariness <strong>of</strong> foreigners, which has been learned<br />

the hard way—from the country’s long and violent<br />

history <strong>of</strong> attacks from all points <strong>of</strong> the compass.<br />

So, too, has China fallen victim to internal<br />

squabbling, civil wars, and the ebb and flow <strong>of</strong><br />

empires. The combination yields cynicism about<br />

the rule <strong>of</strong> law and rules in general. It can be said<br />

that the Chinese trust in only two things: their<br />

families and their bank accounts ...<br />

The eight elements<br />

The cultural influences outlined above have given<br />

rise to a clearly defined set <strong>of</strong> elements that<br />

6<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

underpins the Chinese negotiation style. Most<br />

American businesspeople we have worked with<br />

<strong>of</strong>ten find those elements mysterious and<br />

confusing. But if Americans ignore them at any<br />

time during the negotiation process, the deal can<br />

easily fall apart.<br />

Following are the eight important elements<br />

<strong>of</strong> the Chinese negotiation style in the order most<br />

Westerners will encounter them:<br />

Guanxi (Personal Connections)<br />

While Americans put a premium on networking,<br />

information, and institutions, the Chinese place a<br />

premium on individuals’ social capital within their<br />

group <strong>of</strong> friends, relatives, and close associates.<br />

Zhongjian Ren (The Intermediary)<br />

Business deals for Americans in China don’t have<br />

a chance without the zhongjian ren, the<br />

intermediary. In the United States, we tend to<br />

trust others until or unless we’re given reason not<br />

to. In China, suspicion and distrust characterize<br />

all meetings with strangers.<br />

Shehui Dengji (Social Status)<br />

American-style, “just call me Mary” casualness<br />

does not play well in a country where the Confucian<br />

values <strong>of</strong> obedience and deference to one’s<br />

superiors remain strong. The formality goes much<br />

deeper, however—unfathomably so, to many<br />

Westerners.<br />

Renji Hexie (Interpersonal Harmony)<br />

The Chinese sayings, “A man without a smile<br />

should not open a shop.” and “Sweet temper and<br />

friendliness produce money.” speak volumes about<br />

the importance <strong>of</strong> harmonious relations between<br />

business partners.<br />

Zhengti Guannian (Holistic Thinking)<br />

The Chinese think in terms <strong>of</strong> the whole while<br />

Americans think sequentially and individualistically,<br />

breaking up complex negotiation tasks into a<br />

series <strong>of</strong> smaller issues: price, quantity, warranty,<br />

delivery, and so forth. Chinese negotiators tend<br />

to talk about those issues all at once, skipping<br />

among them, and, from the Americans’ point <strong>of</strong><br />

view, seemingly never settling anything.<br />

Jiejian (Thrift)<br />

China’s long history <strong>of</strong> economic and political<br />

instability has taught its people to save their<br />

money, a practice known as jiejian. The focus on<br />

savings results, in business negotiations, in a lot<br />

<strong>of</strong> bargaining over price—usually through haggling.<br />

Chinese negotiators will pad their <strong>of</strong>fers with<br />

more room to maneuver than most Americans<br />

are used to, and they will make concessions on<br />

price with great reluctance and only after lengthy<br />

discussions.<br />

Mianzi (“Face” or Social Capital)<br />

In Chinese business culture, a person’s reputation<br />

and social standing rest on saving face. If<br />

Westerners cause the Chinese embarrassment or<br />

loss <strong>of</strong> composure, even unintentionally, it can be<br />

disastrous for business negotiations.<br />

Chiku Nailao (Endurance, Relentlessness, or<br />

Eating Bitterness and Enduring Labor)<br />

The Chinese are famous for their work ethic. But<br />

they take diligence one step further—to endurance.<br />

Where Americans place high value on talent as a<br />

key to success, the Chinese see chiku nailao as<br />

much more important and honorable.<br />

Excerpted with permission from “The Chinese<br />

Negotiation,” Harvard Business Review, Vol. 81,<br />

No. 10, October 2003.<br />

John L. Graham is a pr<strong>of</strong>essor <strong>of</strong> international<br />

business at the Graduate School <strong>of</strong> Management<br />

at the University <strong>of</strong> California, Irvine.<br />

N. Mark Lam is an attorney and business adviser<br />

specializing in East–West negotiations.<br />

Graham and Lam are coauthors <strong>of</strong> Red China,<br />

Green China, from Rowman & Littlefield.<br />

The View from Both Sides<br />

American<br />

Chinese<br />

The basic cultural values and ways <strong>of</strong> thinking<br />

individualist<br />

collectivist<br />

egalitarian<br />

hierarchical<br />

information oriented<br />

relationship oriented<br />

reductionist<br />

holistic<br />

sequential<br />

circular<br />

seeks the truth<br />

seeks the way<br />

the argument culture<br />

the haggling culture<br />

How they approach the negotiation process<br />

nontask sounding<br />

quick meetings<br />

long courting process<br />

informal<br />

formal<br />

make cold calls<br />

draw on intermediaries<br />

information exchange<br />

full authority<br />

limited authority<br />

direct<br />

indirect<br />

proposals first<br />

explanations first<br />

means <strong>of</strong> persuasion<br />

aggressive<br />

questioning<br />

impatient<br />

enduring<br />

terms <strong>of</strong> agreement<br />

forging a “good deal”<br />

forging a longterm relationship<br />

7<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

Non Solus<br />

Pascal van den Nieuwendijk,<br />

Managing Director Asia Pacific, Elsevier<br />

Whereas historians have recorded science and<br />

medicine’s key moments <strong>of</strong> progress — from<br />

Galileo’s revelations to Fleming’s discovery <strong>of</strong><br />

penicillin to the recent identification <strong>of</strong> SARS as<br />

a Corona virus — few are unaware <strong>of</strong> the role that<br />

publishers have played in the history <strong>of</strong> science.<br />

Given that 2005 marks the 125 th birthday <strong>of</strong><br />

Elsevier and the 425 th anniversary <strong>of</strong> the publishing<br />

house <strong>of</strong> Elzevir from which the modern company<br />

takes its name, the time seems right to inform you<br />

on the myriad ways in which Elsevier has played a<br />

role in the history <strong>of</strong> science over the last 125 years.<br />

In that time Elsevier has evolved from a small<br />

<strong>Dutch</strong> publishing house devoted to the spread <strong>of</strong><br />

classical scholarship to an international multimedia<br />

publishing company that currently provides over<br />

20,000 Scientific journal titles and products to<br />

science and healthcare communities worldwide.<br />

The original House <strong>of</strong> Elzevir was founded<br />

in 1580 in Leiden by Lowys (Louis) Elzevir, after<br />

William the Silent established the first <strong>Dutch</strong><br />

university there in 1575. Elsevier’s history is one<br />

<strong>of</strong> a series <strong>of</strong> collaborations in the effort to advance<br />

science and health. The results <strong>of</strong> the collaboration<br />

between Elsevier and the eclectic group <strong>of</strong><br />

scientific visionaries that it has published — ranging<br />

from Jules Verne to Stephen W. Hawking — are<br />

obvious. Less obvious, but no less important are<br />

the cumulative efforts <strong>of</strong> the men and women who<br />

have dedicated their lives to disseminating and<br />

using scientific and medical knowledge: the editors,<br />

the printers, the librarians, the nurses, the doctors,<br />

the engineers, the information specialists, and the<br />

business people who coordinate the effort.<br />

As the company moves forward into the new<br />

millennium, its founding motto seems more apt<br />

than ever: Non Solus (not alone).<br />

Today, one can argue, Elsevier is considered<br />

as one <strong>of</strong> the largest true Internet Companies<br />

in the world. Researchers and scientist around<br />

the world submit their scientific articles through<br />

Elsevier’s electronic submission system pursuing<br />

publication in one <strong>of</strong> the 1800 Scientific, Technical<br />

or Medical journals. Once these minutes <strong>of</strong> science<br />

have been accepted and peer reviewed by the<br />

scientific community, the article is published online<br />

as well in the printed version; ready to be used by<br />

12 million scientist and students around the world.<br />

The last 10 years, the scientific publishing<br />

industry have seen greater and more radical<br />

changes than in the previous 450 years since<br />

Every publisher in the 16 th and 17 th century had their own imprint; a<br />

trademark demonstrating the publishers’ work. Elsevier’s imprint, ‘a<br />

scholar picking the fruits from the tree <strong>of</strong> wisdom’, was first used in 1620.<br />

Guttenberg printed the first book. In less than 10<br />

years time, complete book and journal archives<br />

ranging back to the 17 th century have been digitized<br />

and made electronically searchable within<br />

milliseconds leaving printed material on the brink<br />

<strong>of</strong> extinction.<br />

Singapore is one <strong>of</strong> Elsevier’s three main<br />

regional sales <strong>of</strong>fices in the world serving thousands<br />

<strong>of</strong> universities, hospitals, corporates and other<br />

research institutes from Pakistan to Fiji. With a<br />

team <strong>of</strong> 140 staff, the Singapore <strong>of</strong>fice and local<br />

<strong>of</strong>fices in Asia Pacific market and support its<br />

flagship products ‘sciencedirect.com’ and the<br />

newly developed “google” for scientist, researchers<br />

and students ‘Scopus.com’.<br />

Galileo’s last and greatest work, published<br />

in 1638 by Elzevir, Discorsi e Dimostrazioni<br />

Matematiche is considered the first<br />

important discussion <strong>of</strong> modern physics.<br />

The use <strong>of</strong> the word “Elzevir” as a noun<br />

describing a “pocket-book” sized collector’s<br />

edition <strong>of</strong> the classics became quite<br />

commonplace in the educated circles <strong>of</strong> the<br />

late nineteenth century.<br />

9<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

Bridging the gap between<br />

yourself and your Singaporean staff<br />

by Dr Marc van Loo<br />

Listening to (expatriate) managers and business owners talking to each<br />

other, or talking to me in my role as leadership consultant, it is perfectly<br />

clear there is a serious problem understanding local work ethics and/or<br />

how to deal with it. While few managers complain about their staff’s<br />

willingness to work hard, there are many complaints on employees’<br />

perceived lack <strong>of</strong> willingness to take ownership, responsibility and<br />

initiative, and their alleged lack <strong>of</strong> ability to think creatively and<br />

critically, “out <strong>of</strong> the box”.<br />

In this article, I will argue that, while these<br />

perceptions have a basis in fact, they can be<br />

addressed by a manager who understands their<br />

origins and who is willing to act as a teacher.<br />

To begin with some history, most countries<br />

in the region decided some time ago that they<br />

wanted to build up a highly-educated population<br />

to stimulate economic development. The way that<br />

large parts <strong>of</strong> Asia, including Singapore, decided<br />

to achieve this objective is by adopting rigorous<br />

educational standards, against which everyone<br />

would be measured. The idea was that those who<br />

do well in the system should receive extra training<br />

and benefits (including automatic entry in the<br />

job-market in the earlier stages <strong>of</strong> development),<br />

as these people would be the front-runners in<br />

ensuring the country’s progress.<br />

This policy initiated a rat-race to achieve ‘the<br />

highest standard’ which has seen few winners<br />

and many losers. Unlike in most western systems,<br />

the system leaves very little room to stimulate<br />

and encourage students’ individual strengths, as<br />

everyone is held to the same standard. Since all<br />

parents want their students to attain the highest<br />

standards, there is typically disappointment with<br />

the 70% or so who do not qualify for junior college<br />

(called JC here, the entry point to university). But<br />

even for the “lucky” 30%, there is no peace: society<br />

looks at which particular JC the students go to, as<br />

some are considered ‘lousy’ and others ‘good’. And<br />

even if you are in a “good” JC, you will once again<br />

be ranked within your own school and pushed to<br />

attain the highest standard within the school. It<br />

is no surprise that this system generates people<br />

with low self-esteem.<br />

The central standards Singapore has adopted<br />

have by now generated their own dynamics.<br />

Parents are paranoid that their children lose out<br />

on opportunities and thus insist on across-the-board<br />

‘fairness’ which makes it even more difficult for a<br />

teacher to cater to students individually. Every<br />

teacher is expected to provide the students with<br />

identical opportunities. Thus, those tests and<br />

exams ‘that count’ are supposed to be given at<br />

the same time across the entire year. There is only<br />

one standard that matters and that is passing the<br />

final exam. The British A-level system adopted in<br />

Singapore is generally recognized to be a poor<br />

education system, in which success can be secured<br />

by practicing past papers (rather than gaining real<br />

understanding that allows a student to generate<br />

new knowledge). The educational focus in<br />

Singapore is hence sharply defined: pass the exam<br />

through endless practice <strong>of</strong> past papers. This<br />

system leaves no room for argument or personal<br />

opinion, and it does not demand creativity nor<br />

critical insight. Worse: not only does the system<br />

not encourage critical thinking, it tends to<br />

discourage it, as criticism <strong>of</strong> a teacher or superior<br />

is <strong>of</strong>ten portrayed as contrary to Asian values.<br />

Make no mistake about it. All Singaporeans<br />

know that this lack <strong>of</strong> critical feedback to the top<br />

is unproductive. Everyone has personal experience<br />

with the endless meetings where staff is forced to<br />

listen to their superiors talking nonsense for hours<br />

in a row. But rather than raising criticism (which is<br />

– <strong>of</strong>ten wrongly! – perceived to be against your best<br />

interest) everyone will keep mum, hoping that the<br />

meeting will end faster that way. The basis for this<br />

behavior is laid at school. Starting with the schoolsystem,<br />

society has conferred a high premium on<br />

following transparent protocols and procedures<br />

(also since this is viewed as an integral part <strong>of</strong><br />

Singapore’s prided meritocracy). As long as you can<br />

follow a protocol, no-one can blame you, even if<br />

the protocol is obviously flawed. On the plus side,<br />

this has led to a generally extremely effective<br />

public service, which is magnificently swift in<br />

dealing with standard requests. But the system<br />

breaks down whenever you have an unusual<br />

request, not covered in the procedures. In that<br />

case the employee will generally not move forward<br />

unless clearance has been obtained from a superior.<br />

If your request is sufficiently complex, you can be<br />

in for a long wait unless you push through straight<br />

to the top. This system obviously places an<br />

enormous strain on the bosses, who are swamped<br />

with trivial issues not covered in procedures on<br />

which their feedback is needed.<br />

10<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

While local bosses are <strong>of</strong>ten intensely<br />

frustrated with this as well, it is hard for them to<br />

see a way out, because there is no tradition in<br />

education that teaches people to make their own<br />

judgments and decisions. The whole concept <strong>of</strong><br />

on-the-job-training is virtually non-existent here.<br />

Half an hour or less instruction is <strong>of</strong>ten regarded<br />

as sufficient for someone to start a new job. If the<br />

new staff gets stuck, they will ask someone else<br />

for the standard procedure, and if that doesn’t<br />

exist, they will pass the request on to a superior.<br />

To put things in international perspective, the<br />

system-centered model embraced by Singapore<br />

stands in stark contrast to the model <strong>of</strong> most<br />

Western countries and that <strong>of</strong> for instance the<br />

International Baccalaureate (“the IB” as it is<br />

popularly known), which increasingly emphasize<br />

the need to ‘put the student in the centre’. These<br />

systems set out to engage the student and connect<br />

the lesson material to the student’s personal<br />

experience. This involves a great deal <strong>of</strong> teacher<br />

autonomy: individual teachers can decide on their<br />

own lesson plans, the materials they use, the tests<br />

they set, and how they assess the students. The<br />

world’s most successful national education system<br />

is Finland’s, whose system that went furthest in<br />

this direction. This system has made the teacher<br />

fully autonomous. It has further introduced an<br />

assessment system where individual teachers<br />

measure progress relative to the individual<br />

student’s starting point. Its curriculum involves<br />

a great deal <strong>of</strong> problem solving as opposed to<br />

rote learning.<br />

There is an <strong>of</strong>t-repeated public misperception<br />

that the Asian insistence on high standards, while<br />

admittedly very stressful for the students, has<br />

at least produced people with superior skills in<br />

mathematics and science. The evidence, however,<br />

points to the contrary. Science and mathematics<br />

are based on the scientific method, in which<br />

constructive skepticism and criticism plays the<br />

key role next to unrestrained imagination, two<br />

areas that are emphatically not developed by the<br />

local system. Consequently, Asia underperforms<br />

in the area <strong>of</strong> scientific research, and foreign<br />

visiting scientists are <strong>of</strong>ten taken aback by the low<br />

standards <strong>of</strong> instruction at the national universities<br />

here. In a recently published ranking, it also<br />

transpired that private entrepreneurship in<br />

Singapore is extremely low compared to other<br />

countries (Singapore ranked 29 in a survey <strong>of</strong> 30<br />

countries).<br />

%<br />

100<br />

Societal Values: Asians and Americans<br />

90<br />

80<br />

70<br />

71<br />

82<br />

78<br />

85<br />

74<br />

60<br />

59<br />

59<br />

56<br />

52<br />

29<br />

50<br />

40<br />

30<br />

42<br />

37<br />

48<br />

27<br />

32<br />

49<br />

44<br />

29<br />

39<br />

47<br />

28<br />

20<br />

11<br />

10<br />

0<br />

Respect authority<br />

Majority decision<br />

11<br />

7<br />

7<br />

Harmony<br />

Orderly society<br />

Rights <strong>of</strong> Society<br />

Personal freedom<br />

New ideas<br />

Indiv. rights<br />

Consensus<br />

10<br />

4<br />

0<br />

Official account<br />

Private decisions<br />

Think for oneself<br />

Free expression<br />

Open debate<br />

Asians<br />

Americans<br />

Respondents asked to choose up to six <strong>of</strong> 14 values. Percentage <strong>of</strong> those values ending in top six are shown.<br />

Some <strong>of</strong> the differences in values are real<br />

David Hitchcock, Asian Values and the United States: How Much Conflict?, Washington, D.C.: The Center for Strategic and<br />

International Studies, 1994.<br />

11<br />

Vol.16 • No. 7 • September 2006


BUSINESS<br />

You will need to set aside a good deal <strong>of</strong> time to<br />

convince your staff that you appreciate it when you<br />

receive critical feedback, and that you do not see a<br />

mistake as a mortal sin, but rather as a learning<br />

opportunity for the future. Just saying this once or twice<br />

or even more <strong>of</strong>ten is not enough. You will need to act<br />

as a real trainer and educator.<br />

To conclude this long introduction, the<br />

problems are real and only partly based on a<br />

cultural misunderstanding. But that does not<br />

mean they cannot be addressed. In my personal<br />

experience as coordinator <strong>of</strong> Critical Thinking at<br />

Nanyang University and as a corporate trainer, I<br />

find that Singaporeans are extremely open to<br />

change, far more so than western students, who<br />

<strong>of</strong>ten falsely believe that in the area <strong>of</strong> behavior<br />

and personal opinions, there is little they can learn.<br />

But your personnel need to be fully clear on your<br />

expectations, and you will need to spend real time<br />

spelling out exactly what these are. You need to<br />

pepper these explanations with plenty <strong>of</strong> concrete<br />

examples <strong>of</strong> what you regard as desirable work<br />

behavior, as well <strong>of</strong> those where you feel the<br />

wrong principles were at work. Do not presume<br />

that saying for instance ‘I want you to take<br />

initiative’ is enough. For people who have no prior<br />

Dr Marc van Loo is owner and founder <strong>of</strong> LooLa Adventure Resort,<br />

http://loola.net, one <strong>of</strong> the region’s foremost experiential learning<br />

centers, and he helps Singapore-based companies and schools coping<br />

with change http://ib-help.com<br />

reference to this kind <strong>of</strong> request such a directive<br />

is meaningless. Some local institutions have begun<br />

to address this area <strong>of</strong> concern. SMU university for<br />

instance has decided to make ‘speaking out’ a<br />

formal part <strong>of</strong> the assessment, and the results<br />

show it: SMU students are now noticeable for their<br />

ability to provide critical feedback, even in the<br />

face <strong>of</strong> strong opposition. Likewise, Temasek<br />

Polytechnic has embraced a novel technique,<br />

pioneered by the university <strong>of</strong> Eindhoven, called<br />

Problem-Based Learning. Again, the results are very<br />

clear: Temasek’s students are very articulate, <strong>of</strong>ten<br />

much more so than their peers from university.<br />

You will need to set aside a good deal <strong>of</strong> time<br />

to convince your staff that you appreciate it when<br />

you receive critical feedback, and that you do not<br />

see a mistake as a mortal sin, but rather as a<br />

learning opportunity for the future. Just saying this<br />

once or twice or even more <strong>of</strong>ten is not enough.<br />

You will need to act as a real trainer and educator.<br />

Remember that your staff will generally be very<br />

quick to say they understand, but this does not<br />

mean anything (this is as true for your domestic<br />

helper as it is for most personnel in the <strong>of</strong>fice).<br />

Initially you will have to test this understanding,<br />

until your staff understands that not understanding<br />

you is not a problem, and that you really prefer an<br />

honest answer. Do not be afraid or embarrassed to<br />

set little tests, such as ‘summarize what I just said’<br />

or ‘give me an example <strong>of</strong> what I just said’. Unlike<br />

many Westerners, few Singaporeans will take<br />

<strong>of</strong>fense at this, especially if you can keep it light<br />

with a big smile (but you must insist!); in fact most<br />

people vastly prefer such clear instructions rather<br />

than having to go around work without clear<br />

protocols and being not sure <strong>of</strong> what you want. Of<br />

course you need to be very consistent. If you want<br />

to teach your staff to take decisions on their own<br />

and not come to you for every small matter, you<br />

will have to curb your criticism when they do so<br />

but make an unwelcome decision. In that case,<br />

you will have to act again as a teacher, showing<br />

your appreciation that your staff has taken<br />

initiative, while calmly explaining why you do not<br />

agree with the particular decision made. Acting<br />

like this ensures that your staff understands that<br />

you see this mistake as a learning opportunity.<br />

Once your personnel understand that you are<br />

serious and consistent in your expectations, they<br />

will rise to the occasion, and they will quickly<br />

inform one another. In this respect Singaporeans<br />

are the same as everyone else: they like to take<br />

pride in their work and they like to take ownership<br />

over their decisions. You just have to help letting<br />

them know that they can really do so, and that<br />

you are ready to help them achieve that.<br />

12<br />

Vol.16 • No. 7 • September 2006


WEB WIZARDS<br />

Learning English online special<br />

http://www.learnenglish.org.uk/<br />

http://www.eslcafe.com/<br />

This internationally well known English learning site was created<br />

by Dave Sperling in 1996 as a support to his ESL (English as a<br />

Second Language) classes in California. It is intended to help<br />

both ESL students and teachers. It <strong>of</strong>fers sections on idiom,<br />

phrasal verbs, pronounciation, a help section, a very active<br />

forum where you can ask your questions on the English language.<br />

There’s nothing fancy about the look and feel <strong>of</strong> this site.<br />

But it is simple, fast, highly functional and highly interactive<br />

in keeping with the meeting place concept that has proven so<br />

successful. The help centre was one <strong>of</strong> the first sections <strong>of</strong> the<br />

site to open and it is still one <strong>of</strong> the most popular. Discussion<br />

forums are another popular feature that keeps people coming<br />

again and again. Dave Sperling has a team <strong>of</strong> volunteers – all<br />

teachers from around the world – to answer the questions<br />

which are largely about English grammar. It is the job centre<br />

which “pays the rent”. At present, there are two boards – one<br />

international and one specifically for Korea whose language<br />

schools have traditionally been among Dave’s best clients.<br />

Powered by the British Council this is quite a comprehensive<br />

website with a range <strong>of</strong> different target groups. Learn English<br />

is not designed for complete beginners in English or very<br />

advanced learners, but every learner in between should be<br />

able to find something they can understand and practise. You<br />

can test your grammar, vocabulary, reading and listening skills.<br />

The tests only consist <strong>of</strong> 9 questions though, and apart from<br />

their final verdict on your general level, no feedback is given<br />

at all. Apart from the section for adults, it has a section for<br />

children with games, songs and stories and several extras, like<br />

options to print flash cards. Quite peculiar but interesting is<br />

the section on military English which is supported by the British<br />

Ministry <strong>of</strong> Defense to support peace keeping operations. This<br />

<strong>of</strong>fers a games section with games like: ‘Capture!: Can you run<br />

a covert operation?’ and ‘Scenario: For if you find yourself cut<br />

<strong>of</strong>f in enemy territory’ but also tests your knowledge on<br />

international flags, maritime vocabulary and the NATO alphabet.<br />

http://www.bbc.co.uk/worldservice/learningenglish/index.shtml<br />

This web site also helps both teacher and student to broaden their<br />

knowledge on the English language. Throughout the site you will find<br />

short courses, quizzes, grammar, vocabulary, audio and video. The<br />

grammar and vocabulary section explains hundreds <strong>of</strong> common questions<br />

on grammar categorized in categories like ‘confusing words and<br />

expressions’, ‘conjunctions and clauses’, ‘verbs and tenses’ etc. In the<br />

section ‘Watch and listen’ you can listen to over a hundred excerpts<br />

each with a list that explains difficult words, downloads <strong>of</strong> the script<br />

and a comprehension or vocabulary quiz. These excerpts are divided<br />

in 6 categories like ‘london life’ with topics like ‘the smoking ban’,<br />

‘Japanese Londoners’, and ‘Margaret Thatcher’ and the category ‘The<br />

Blue Plaque’ which is about famous persons. The web site does not<br />

have too clear a structure, but contains a lot <strong>of</strong> interesting information<br />

is interactive with lots <strong>of</strong> downloads and exercises, and is updated<br />

every week. Definitely worth browsing.<br />

13<br />

Vol.16 • No. 7 • September 2006


Interview with Pim Kraan, 16 August 2006<br />

By Way Ying Lee<br />

The Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands has a new<br />

employee: Pim Kraan, Counsellor/Deputy Head <strong>of</strong> Mission. He<br />

has taken over the position <strong>of</strong> Marcel van der Kolk, who after<br />

several years in Singapore has gone to the Permanent Mission<br />

to the European Council in Strassbourg.<br />

On Wednesday the 16 th <strong>of</strong> August we met Pim Kraan in his<br />

<strong>of</strong>fice on Orchard Road in the Liat Towers. Despite the fact<br />

that he has just arrived and had hardly any time to settle in,<br />

or to speak at length with the Ambassador (his Excellency<br />

Mr. Chris C. Sanders whom he is replacing already during his<br />

absence), Pim Kraan was looking very relaxed and he told us<br />

all about his fascinating career, about development and<br />

security politics <strong>of</strong> the Netherlands and more. Read all about<br />

it in the following interview.<br />

You have a very nice <strong>of</strong>fice up here?<br />

Yes, it has the best view I ever had. (red.: The <strong>of</strong>fice is at the<br />

13 th floor and has a clear view over a part <strong>of</strong> Orchard Road and<br />

we recognise the typical Chinese ro<strong>of</strong> <strong>of</strong> the Marriot Hotel.)<br />

To readers <strong>of</strong> the ADB magazine it would be nice<br />

to get to know you a little bit. Can you tell us about<br />

yourself?<br />

Ten days ago my wife, Reineke, and I arrived in Singapore. We<br />

got married last April and our first child is on its way. Right<br />

now we are living in that serviced apartment (red.: Pim Kraan<br />

points out one <strong>of</strong> the tall buildings he can see from his <strong>of</strong>fice)<br />

and are busy looking for a house.<br />

Even though we love to travel and have seen many countries<br />

(nb last year September I proposed to Reineke on a hill top<br />

in Zimbabwe), we have never been to Singapore. I did travel<br />

however in many countries in the region like Vietnam, Myanmar,<br />

Laos, Thailand and China.<br />

One <strong>of</strong> my other hobbies is photography. Many pictures <strong>of</strong><br />

mine <strong>of</strong> the numerous trips over the globe are now at sea in<br />

the container with our furniture and other belongings.<br />

If you have never been to Singapore before, why<br />

did you choose to live and work here?<br />

Even though we had never been here, we pretty much knew<br />

what we could expect. Singapore is known for its<br />

safety, cleanliness and excellent medical facilities<br />

<strong>of</strong> course. And besides being a large and modern<br />

city, it is also very green. As parents-to-be we<br />

feel that these things are very important.<br />

What does an Embassy<br />

Counsellor do?<br />

In general I am responsible<br />

for the supervision <strong>of</strong><br />

the Embassies various<br />

sections, like the<br />

chancery where visa, passports and other <strong>of</strong>ficial documents<br />

are being issued, as well as the administration and finance<br />

sections. And I am head <strong>of</strong> the economics department within<br />

the Embassy. The Embassy provides assistance to companies<br />

both in Singapore and in the Netherlands for market access and<br />

sales. Sometimes, companies in Holland just want to find out<br />

what the conditions are for production or regional sales, or they<br />

are looking for associate business partners. Often we only have<br />

to give the names <strong>of</strong> companies in the required target group.<br />

But we also try to stimulate the development <strong>of</strong> bilateral<br />

cooperation in certain fields, like research and development,<br />

bio-tech, water management etc.<br />

If the Ambassador is out <strong>of</strong> the country or otherwise is not<br />

available for certain duties, I will be replacing him. But <strong>of</strong><br />

course, I am still new on the block and still fully occupied<br />

finding my way.<br />

It is said that Singapore is the place for Ambassadors<br />

to end their career since their retirement in fact<br />

starts here. Do you think working at the Embassy<br />

based in Singapore is an easy job?<br />

(Laughing) Of course it makes a difference to be working in a<br />

place like Singapore compared to, for instance, London or<br />

Beijing. If I were to go to London I would probably not be the<br />

deputy head <strong>of</strong> mission, but I would be first secretary or so.<br />

That has to do most with the size <strong>of</strong> the Embassy, rather than<br />

the post being easy or not. For an Ambassador every posting<br />

has its own challenges and difficulties and working in Asia -as<br />

you all know- is different from Europe or Africa. So it’s hard<br />

to compare. But Singapore is a much wanted and rather<br />

comfortable posting, I would say.<br />

Is it your ambition to become an Ambassador?<br />

For many years I have been in a different line <strong>of</strong> work. The last<br />

10 years at the Ministry <strong>of</strong> Foreign Affairs in The Hague. This is<br />

my first experience in this particular setting. I am anxious to<br />

learn all there is to know about this job as Counsellor and am<br />

very interested in <strong>Dutch</strong> trade with Singapore. So I have time<br />

and we’ll see what the next 4 years will bring. And after that…<br />

nobody knows! Although I do have ambitions, that is not what<br />

is on my mind right now.<br />

Can you tell us about your previous pr<strong>of</strong>essional life?<br />

I have been working for a number <strong>of</strong> companies, among them:<br />

Philips in Apeldoorn (the Netherlands) and a small scale company<br />

selling fasteners, like screws, nuts and bolts. I studied an MBA<br />

Business Administration and in 1990 decided to work for the<br />

emergency aid organisation Doctors without Borders (Médécins<br />

sans Frontières (MSF)). For about 4 years I worked in war torn<br />

and disaster areas. I started in Turkey and Iraq during the 1 st<br />

Golf war, went to Liberia, Bangladesh, Mexico, Azerbaidjan,<br />

Ivory Coast, Uganda, Angola and Rwanda.<br />

As a logistician and coordinator I was responsible for the<br />

technical and operational support <strong>of</strong> medical programmes, and<br />

later on the overall management. At some point I joined the<br />

Belgian counterpart <strong>of</strong> the organization, because at their<br />

activities in Ruanda during the genocide, all Belgian and<br />

14<br />

Vol.16 • No. 7 • September 2006


French staff had to leave the country for security reasons and<br />

because <strong>of</strong> my <strong>Dutch</strong> nationality, it was convenient that I took<br />

over the management <strong>of</strong> the entire operation. That was a<br />

particularly difficult time.<br />

It was there during my last posting in Ruanda that I met Jan<br />

Pronk (red.: former Minister for Development Cooperation). That<br />

was in 1994. We met in Uganda and spoke at length about the<br />

situation in Ruanda. Both in humanitarian, political terms and<br />

with regard to human rights. After that encounter he and I stayed<br />

in touch. When a posting in The Hague (the Netherlands) came<br />

up 2 years later, I applied and became Policy Advisor in the<br />

Humanitarian Aid Division <strong>of</strong> the Ministry <strong>of</strong> Foreign Affairs. In<br />

2000 I became Emergency Aid Expert in the same division and<br />

in 2003 I was promoted to the position <strong>of</strong> Deputy Division Head.<br />

In these positions, I had to decide what the best way was to<br />

provide aid to the needy in each and every emergency situation<br />

where the Kingdom <strong>of</strong> the Netherlands was expected to provide<br />

aid. Sometimes that required innovative thinking. For instance:<br />

when a request came for helicopters from Mozambique during<br />

the disastrous floods in 2000, we couldn’t make use <strong>of</strong> the <strong>Dutch</strong><br />

military helicopter fleet, because it simply would take too long<br />

to get them there into operation. We found the solution in quickly<br />

donating money to a neighbouring country that was already<br />

providing air rescue services, so they could buy the necessary<br />

fuel for their helicopters and finish the rescue within 48 hours.<br />

We (red.: Ministry <strong>of</strong> Foreign Affairs) basically answer all relevant<br />

requests for emergency assistance, but every time it is a<br />

challenge to look for the best solution, not the most obvious.<br />

The budget for humanitarian aid is about €240 million<br />

this year, like last year, and that is mainly because <strong>of</strong> large<br />

scale sudden-onset disasters like the Tsunami, the earthquakes<br />

in Pakistan and Java, flooding in Surinam, food shortages<br />

throughout Africa, etc, etc.<br />

In the Netherlands we hear many complaints about<br />

the fact that the Netherlands contributes relatively<br />

a large sum to development cooperation compared<br />

to other (larger) countries. Do you think one is too<br />

negative about this subject?<br />

Yes, some parties use this subject for their gain in the political<br />

arena and influence the media. But that’s the way it works in<br />

politics. I personally don’t mind, because I know that we are<br />

doing the right thing. Maybe it sounds like a lot, but I do not<br />

think that 0.8% <strong>of</strong> Gross National Product is a lot, compared to<br />

the 99,2 % that’s spend on other things in the national budget.<br />

Besides that, I strongly believe that, if we make sure we<br />

contribute the right way, we all benefit; not only the recipient<br />

countries, but ourselves as well. Because poverty, conflicts,<br />

disasters and the exclusion <strong>of</strong> big groups <strong>of</strong> people from the<br />

global economy are real sources <strong>of</strong>, for instance, terrorism.<br />

Development Cooperation can also have a direct and positive<br />

impact on global stability and so on the investment climate for<br />

(<strong>Dutch</strong>) companies. That’s why the <strong>Dutch</strong> minister for Dev Co<br />

and Defence are working so closely together.<br />

Furthermore it is important to know, that even though<br />

for instance humanitarian aid can cost a lot <strong>of</strong> money, the<br />

spin-<strong>of</strong>f can be even greater. A recent example is the hurricane<br />

catastrophe in New Orleans: our Ministry <strong>of</strong> Transport, Public<br />

Works and Water Management was asked by my former division<br />

to send an emergency pumping unit and specialised personnel<br />

(by the way, governments all over the world acknowledge the<br />

expertise and specific skills <strong>of</strong> this Ministry and seek their help<br />

in all kind <strong>of</strong> water related problems). Thanks to their actions<br />

<strong>Dutch</strong> companies got a direct spin-<strong>of</strong>f <strong>of</strong> $30 million worth <strong>of</strong><br />

contracts, and more is expected! That was not foreseen when<br />

we decided to provide the aid.<br />

As you will have noticed, I like to think out <strong>of</strong> the box and<br />

explore ways <strong>of</strong> cooperation between actors, to the benefit <strong>of</strong><br />

all involved. An attitude that could assist me in my position<br />

as economic counsellor.<br />

Returning to Singapore, in a few weeks the IMF/WB<br />

annual meeting will be held in Singapore. Is the<br />

<strong>Dutch</strong> embassy involved in this event?<br />

Yes, however not directly. This event is organised by the<br />

International Monetary Fund and the World Bank. These<br />

institutions, together with the authorities here, are responsible<br />

for the invitations, the hotel reservations, traffic, security,<br />

everything. Of course we will be involved with the <strong>Dutch</strong><br />

delegation among whom Minister Zalm <strong>of</strong> Finance, Minister van<br />

Ardenne <strong>of</strong> Development Cooperation and Mr. Wellink (director<br />

<strong>of</strong> the <strong>Dutch</strong> National Bank).<br />

Finally Mr. Kraan, how do you see the future <strong>of</strong> the<br />

<strong>Dutch</strong> community and yourself in Singapore?<br />

Well, for me it is a little early to say too much on this subject,<br />

but economically spoken a growth is expected. Several years<br />

ago a number <strong>of</strong> companies decided to move to China in order<br />

not to miss out on ‘the action <strong>of</strong> the world biggest market’. In<br />

their hurry to be part <strong>of</strong> all this, there were companies who<br />

didn’t take the time to investigate whether it would be the<br />

best for the company to be located in China, or if f.i. Vietnam<br />

was a better place for their product or production. Some have<br />

already returned to Singapore and others may follow.<br />

As for myself, I am looking forward to meeting as many <strong>of</strong><br />

the ADB members I can, to get to know them and their<br />

businesses, as well as the colleagues <strong>of</strong> the other Embassies<br />

and the Singaporeans that I will be both pr<strong>of</strong>essionally and<br />

privately involved with. Me and my wife are very much looking<br />

forward to our time in Singapore.<br />

15<br />

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SINGAPORE<br />

Delft Hydraulics in Singapore<br />

Introduction<br />

Delft Hydraulics is a leading water and<br />

environmental research and specialist consultancy<br />

institute that has established a foothold worldwide<br />

in water management and related fields. Some<br />

<strong>of</strong> Delft’s recent major projects include the<br />

development <strong>of</strong> flood simulation models for<br />

Hurricane Katrina in the US as well as hydrodynamic,<br />

morphological and environmental studies related<br />

to Venice Lagoon (Italy), the flood barrier near<br />

St. Petersburg (Russia) and the Palm Islands,<br />

among others.<br />

By Tjitte Nauta<br />

WL | Delft Hydraulics<br />

Established in 1927 and based in Delft, Delft Hydraulics is an independent<br />

institute for specialised advice and applied water related research. Our<br />

350 qualified employees provide consultancy services to <strong>Dutch</strong> and<br />

foreign clients ranging from policy support to design and technical<br />

assistance in areas such as <strong>of</strong>fshore regions, coasts, harbours, estuaries,<br />

rivers and canals as well as industrial flow processes. Delft Hydraulics<br />

also develops high-end s<strong>of</strong>tware products that are sold and applied<br />

worldwide. Clients include national and regional government, district<br />

water boards, multi-lateral financial managers and commercial interests<br />

including engineering firms, contractors and industry.<br />

Experience in Singapore<br />

Delft Hydraulics has been providing pr<strong>of</strong>essional<br />

services to a range <strong>of</strong> government authorities in<br />

Singapore. We are particularly proud <strong>of</strong> the good<br />

working relationship with Housing and Development<br />

Board (HDB) related to assisting their Research &<br />

Planning Department for various investigations<br />

related to existing and planned land reclamation<br />

projects.<br />

This relationship also led to establishment<br />

<strong>of</strong> stronger ties with a number <strong>of</strong> academic and<br />

pr<strong>of</strong>essional institutions in Singapore, such as<br />

with Tropical Marine Science Institute <strong>of</strong> National<br />

University Singapore and Surbana International<br />

Consultants. These agreements were forged<br />

in order to promote scientific and technical<br />

cooperation as well as to identify joint commercial<br />

opportunities. As a result, the international<br />

expertise <strong>of</strong> Delft Hydraulics has got synergetically<br />

combined with the experience, expertise and local<br />

knowledge <strong>of</strong> engineers and scientists in Singapore.<br />

Most <strong>of</strong> the studies undertaken by Delft<br />

Hydraulics in Singapore are related to impact<br />

assessments upon hydrodynamics, water quality,<br />

navigation, hydrology and ecology. Due to the<br />

multidisciplinary nature <strong>of</strong> these studies it has<br />

Lay-out <strong>of</strong> a detailed computer model grid<br />

established to perform studies on water<br />

movements surrounding Singapore<br />

also been necessary to facilitate workshops and<br />

discussions with representatives <strong>of</strong> related agencies<br />

like Public Utilities Board (PUB), Maritime & Port<br />

Authority (MPA), National Environment Agency<br />

(NEA), National Parks Board (NParks), Agri-food and<br />

Veterinary Authority (AVA), Ministry <strong>of</strong> National<br />

Development (MND), Attorney General’s Chambers<br />

(AGC), and Ministry <strong>of</strong> Foreign Affairs (MFA). This<br />

has proved invaluable for incorporating the<br />

interests <strong>of</strong> the Government <strong>of</strong> Singapore and other<br />

local stakeholders into a well-balanced framework<br />

for analysis <strong>of</strong> potential impacts and investigation<br />

<strong>of</strong> possible mitigatory measures where necessary.<br />

Delft Hydraulics and Marina Bay<br />

More recently, Delft Hydraulics has started<br />

working directly for PUB Singapore. PUB is<br />

statutory board responsible for Singapore’s water<br />

supply, management <strong>of</strong> water catchment and<br />

sewerage in an integrated fashion.<br />

By commission <strong>of</strong> the PUB, WL | Delft Hydraulics<br />

is developing a water quality management plan for<br />

Marina Bay / Reservoir, which will shortly be closed<br />

<strong>of</strong>f from the sea by the construction <strong>of</strong> a barrage.<br />

Located in the Central Business District <strong>of</strong> the city<br />

<strong>of</strong> Singapore, the new reservoir will not only play<br />

an important role in the drinking water supply and<br />

flood control, but will also be used for recreational<br />

purposes.<br />

By performing water quality assessment and<br />

modelling studies, Delft Hydraulics will map out<br />

the transition process from an estuarine into<br />

a freshwater system. Within the study Delft<br />

Hydraulics will create a framework for an<br />

operational water quality management system.<br />

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Vol.16 • No. 7 • September 2006


SINGAPORE<br />

Catchment <strong>of</strong> Marina Bay (10,000 ha or 1/6 <strong>of</strong> Singapore)<br />

Using this innovative and advanced system, water<br />

managers will be able to intervene more efficiently<br />

in order to maintain the required water quality.<br />

With the development <strong>of</strong> such a dynamic<br />

model, it will be possible to simulate the conditions<br />

<strong>of</strong> the Marina Reservoir even before the barrage is<br />

completed. This will in turn allow PUB to predict<br />

the behaviour <strong>of</strong> the water under different<br />

scenarios and varying conditions, in order to help<br />

plan and take any necessary measures in advance.<br />

The project will have a duration <strong>of</strong> 2.5 years<br />

and the project costs are expected to total 2.4<br />

million euro. Both the National University <strong>of</strong><br />

Singapore (NUS) and the Tropical Marine Science<br />

Institute (TMSI) are cooperating with Delft<br />

Hydraulics on monitoring related aspects <strong>of</strong> the<br />

Marina Reservoir project.<br />

Centre <strong>of</strong> Excellence for Water<br />

Knowledge<br />

Through an initiative <strong>of</strong> the National Research<br />

Foundation in Singapore, WL | Delft Hydraulics<br />

has been asked to act as a strategic partner for<br />

innovative research in the field <strong>of</strong> water and the<br />

environment. To this end, Delft Hydraulics has<br />

signed a Memorandum <strong>of</strong> Understanding with the<br />

Public Utilities Board (PUB) in Singapore and the<br />

National University <strong>of</strong> Singapore. This collaboration<br />

will focus on the development <strong>of</strong> knowledge<br />

and the exchange <strong>of</strong> knowledge in the fields <strong>of</strong><br />

water management, hydraulic engineering and<br />

the urban water cycle.<br />

The centre aims to embark in cutting edge<br />

research to serve the needs not only <strong>of</strong> Singapore<br />

but more importantly <strong>of</strong> the region and beyond.<br />

The Memorandum <strong>of</strong> Understanding marked the<br />

start <strong>of</strong> a Delft-Singapore alliance, paving the<br />

way for collaboration in multi-institutional and<br />

interdisciplinary research, information exchange and<br />

technology transfer related to water management,<br />

hydraulic engineering and urban water cycles.<br />

Specifically, the centre will engage in:<br />

• Applied R&D in collaboration with Research<br />

Institutes from both the Netherlands and<br />

Singapore;<br />

• Fundamental R&D activities encompassing<br />

post-doctoral, Ph.D. and M.Sc. level research;<br />

• Development <strong>of</strong> pr<strong>of</strong>essional training courses for<br />

local and regional utilities/industry in the form<br />

<strong>of</strong> executive programmes and short courses.<br />

The Centre will also provide a platform for<br />

other <strong>Dutch</strong> Research Institutes and Universities<br />

to collaborate with Singapore Universities and<br />

research institutes.<br />

Branch <strong>of</strong>fice<br />

As a result <strong>of</strong> its increased activities Delft Hydraulics<br />

has decided to strengthen its local presence and<br />

set up a branch <strong>of</strong>fice in Singapore.<br />

Contact and Additional Information<br />

Mr. Tony Minns – Regional Manager (Tony.Minns@wldelft.nl)<br />

Mr. Tjitte Nauta – Project Manager Marina Bay (Tjitte.Nauta@wldelft.nl)<br />

Mr. Vladan Babovic –Singapore Representative (Babovic@wldelft.nl)<br />

Ms. Visnja Coric – Singapore Office Manager (Visnja.Coric@wldelft.nl)<br />

Website: www.wldelft.nl<br />

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Vol.16 • No. 7 • September 2006


SINGAPORE<br />

World Press Photo Exhibition back<br />

After a successful exhibition in Singapore in<br />

2002, The World Press Photo Exhibition will<br />

be back in September! These prize-winning<br />

photos capture the most powerful, moving and<br />

sometimes disturbing events <strong>of</strong> the year 2005.<br />

The World Press Photo Exhibition is the result<br />

<strong>of</strong> the largest and most prestigious annual press<br />

photography contest in the world. The World Press<br />

Photo <strong>of</strong> the Year (the main overall prize) is <strong>of</strong>ten<br />

referred to as the ‘Oscar <strong>of</strong> Photography’. After<br />

the contest, the prize-winning photographs are<br />

assembled into a travelling exhibition. The World<br />

Press Photo Exhibition exists just over 50 years<br />

and it has come to be regarded as the most<br />

prestigious award for photojournalism in the<br />

world. The travelling exhibition is visited by<br />

over 2 million people in about 50 countries.<br />

World Press Photo’s mission is to encourage high<br />

pr<strong>of</strong>essional standards in photojournalism and<br />

to promote a free and unrestricted exchange<br />

<strong>of</strong> information. The exhibition aims to support<br />

pr<strong>of</strong>essional press photography on a wide<br />

international scale. Promotional activities include<br />

an annual contest, exhibitions, the stimulation <strong>of</strong><br />

photojournalism through educational programs,<br />

and creating greater visibility for press photography<br />

through a variety <strong>of</strong> publications.<br />

World Press Photo Foundation<br />

To get a better insight into some aspects <strong>of</strong><br />

the exhibition, I spoke with Michiel Munneke,<br />

Managing Director, and Marc Prüst, Head <strong>of</strong><br />

Exhibitions at the World Press Photo Foundation.<br />

Who decides who will be the chairman <strong>of</strong> the<br />

jury? Michiel Munneke: “The chairperson <strong>of</strong> the<br />

World Press Photo jury is decided upon by a small<br />

committee that consults former jury members and<br />

the secretary <strong>of</strong> the jury. The chairperson must<br />

have served on a World Press Photo jury before<br />

and must have an outstanding reputation within<br />

the international photojournalistic community.”<br />

What are the criteria for the jury to decide what<br />

photographs will win? Michiel Munneke explained:<br />

“The jury has basically two sets <strong>of</strong> values to judge<br />

press photography: values related to the visual<br />

art (dealing primarily with the visual element -<br />

the aestatics - <strong>of</strong> the image) and journalistic<br />

values that focus on the content. Does the<br />

photograph have a clear structure and a strong<br />

Did you know?<br />

• World Press Photo Foundation is based in Amsterdam<br />

• 4,448 Pr<strong>of</strong>essional photographers (122 countries) submitted photographs<br />

for the ‘06 contest<br />

• With a record number <strong>of</strong> entries: 83,044 images<br />

• 96% <strong>of</strong> all images are submitted in digital format<br />

• The exhibition consists <strong>of</strong> approximately 200 photographs<br />

• Prizes are awarded in 10 theme categories<br />

(Spot News, General News, People in the News, Sports Action, Sports<br />

Features, Contemporary Issues, Daily Life, Portraits, Arts and<br />

Entertainment and Nature)<br />

• The exhibition travels to over 50 countries around the world & is visited<br />

by 2 million people.<br />

Edmond Terakopian, United Kingdom,<br />

Press <strong>Association</strong><br />

London underground bomb attack survivor, London<br />

18<br />

Vol.16 • No. 7 • September 2006


SINGAPORE<br />

in Singapore<br />

By<br />

Sascha Roosen<br />

composition? Is the cropping and<br />

use <strong>of</strong> colour adequate? Does it<br />

have any stopping power, is the<br />

eye being seduced by beauty or<br />

any other visual quality? And on the<br />

journalistic side is the message clear<br />

and relevant? Does it come across?”<br />

Another question I asked both men<br />

was why the premier award, the<br />

World Press Photo <strong>of</strong> the Year, is<br />

usually <strong>of</strong> a dramatic event? Is this<br />

done on purpose to attract a larger<br />

audience? Michiel indicates that this<br />

is not the case, but that the World<br />

Press Photo <strong>of</strong> the Year is chosen,<br />

because <strong>of</strong> its photographic merits<br />

and journalistic value! Marc adds<br />

that the overall winning award is<br />

presented to the photographer<br />

whose image, which is selected from<br />

all entries, represents an event,<br />

situation or issue <strong>of</strong> great journalistic importance<br />

in that year and demonstrates an outstanding<br />

level <strong>of</strong> visual perception and creativity. It is<br />

up to the jury to decide what image fits this<br />

description best.<br />

To get a better idea about some <strong>of</strong> the logistics <strong>of</strong><br />

their programs, I asked why the exhibition is still<br />

not seen in every country <strong>of</strong> the world? Marc Prüst,<br />

Head <strong>of</strong> Exhibitions: “The exhibition can be seen<br />

at more then 90 venues in more then 50 countries<br />

this year. All continents (except Antarctica) will<br />

be hosting the exhibition. Mainly in countries with<br />

less developed economies it is more challenging<br />

to show the exhibition. World Press Photo asks<br />

for a rental fee for the exhibition in order to cover<br />

the costs it makes for production and shipment<br />

<strong>of</strong> the materials. In general this rental fee has to<br />

be raised locally which makes it difficult to show<br />

the exhibition in certain regions. Thanks to the<br />

support <strong>of</strong> the Netherlands Ministry <strong>of</strong> Foreign<br />

Affairs, World Press Photo is able to organise<br />

educational programs in the countries with less<br />

developed media structures. Furthermore, as<br />

part <strong>of</strong> these programs, the annual exhibition is<br />

also shown.”<br />

Does the exhibition stimulate photographers<br />

worldwide to upgrade their own quality?<br />

According to Marc, “The exhibition allows the<br />

Finbarr O’Reilly, Canada, Reuters<br />

World Press Photo <strong>of</strong> the Year<br />

Mother and child at emergency feeding center, Tahoua, Niger<br />

visitors to see a varied collection <strong>of</strong> photography<br />

<strong>of</strong> high quality. By seeing these images, visitors<br />

might get a better understanding <strong>of</strong> what is<br />

possible within the world <strong>of</strong> photography, and<br />

what are some <strong>of</strong> the developments within<br />

photojournalism. However, ultimately, it is up to<br />

the individual photographer to develop himself<br />

and to find the right stories.”<br />

Asked about the workshop & educational programs<br />

which are organised by the world Press Photo,<br />

Marc Prüst explained. “The goals <strong>of</strong> the World<br />

Press Photo seminar programs are tw<strong>of</strong>old. On<br />

the one hand they concern the training <strong>of</strong> local<br />

photojournalists; on the other the goal is to<br />

strengthen the local training capacity <strong>of</strong> the local<br />

organisation in the field <strong>of</strong> photojournalism. This<br />

means that for each seminar World Press Photo<br />

tries to identify a pr<strong>of</strong>essional and dedicated<br />

local organisation that has a sustainable mode <strong>of</strong><br />

operation. These organisations must have shown<br />

interest in support <strong>of</strong> the (photo) journalistic<br />

community through previously organized<br />

programs. Furthermore they must have a clear<br />

and specific interest in further developing their<br />

training activities in the field <strong>of</strong> photojournalism.<br />

It is important to note that the local organisations<br />

that World Press Photo cooperates with remain<br />

totally independent. They do not become the local<br />

agents or representatives for the Foundation.<br />

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Vol.16 • No. 7 • September 2006


SINGAPORE<br />

Pål Hermansen, Norway, for Orion Forlag/Getty Images<br />

Polar bear, Svalbard<br />

Kieran Dodds, United Kingdom, Evening Times/The Herald<br />

Fruit bats, Kasanka National Park, Zambia<br />

A question that has intrigued me for some time is<br />

why Singaporean photographers hardly ever win<br />

a prize? According to Marc is it hard to give specific<br />

reasons why photographers from certain countries<br />

do not win prizes in contests like World Press<br />

Photo. “Obviously, World Press Photo is a contest<br />

for which photographers or editors have to enter<br />

work. Work that is not entered cannot win prizes.<br />

However, as the jury sees the images without<br />

knowledge <strong>of</strong> the name <strong>of</strong> the photographer, there<br />

is no reason why photographers from Singapore<br />

cannot win.”<br />

Asked what his favourite photograph is, Michiel<br />

Munneke replied: “There is no single image I<br />

consider my favourite. In general I am intrigued<br />

by photographs that trigger my imagination and<br />

teach me something. Or photographs that raise<br />

questions instead <strong>of</strong> answering them. In this year’s<br />

contest I am extremely moved by the series <strong>of</strong><br />

photographs <strong>of</strong> a young Hungarian photographer<br />

Tamas Deszo who paints the life <strong>of</strong> ordinary<br />

Romanian people. His intimate photo essay won<br />

2nd prize in the daily life category”. Come check<br />

this out for yourself at the exhibition.<br />

Local support <strong>of</strong> exhibition<br />

World Press Photo receives support from the <strong>Dutch</strong><br />

Postcode Lottery and is sponsored worldwide by<br />

Canon and TNT. The exhibition in Singapore was<br />

made possible with local support from Rabobank<br />

International & Lee Foundation. Asked why the<br />

Rabobank wants to sponsor such an event, Mr.<br />

Fergus Murphy, Head <strong>of</strong> Asia Region, commented:<br />

“The Rabobank is proud to bring the World<br />

Press Photo to Singapore. As a socially responsible<br />

and involved bank, Rabobank is committed to<br />

contribute to achieving these goals. It is put into<br />

practice by Rabobank’s funding and sponsoring<br />

activities, our support <strong>of</strong> volunteer work and<br />

alliances with other organisations in the<br />

Netherlands and abroad. We are extremely<br />

happy as main local sponsor to play our role in<br />

encouraging as many people as possible to enjoy<br />

art and culture. Since its establishment, we have<br />

always been a bank <strong>of</strong> and for the people and<br />

therefore, Rabobank’s support <strong>of</strong> the World Press<br />

Photo contributes to bringing people closer to<br />

art and culture and confirms Rabobank’s leading<br />

and (culturally) involved image’.<br />

Date : 8 – 28 September 2006<br />

Time : 10 am - 9 pm (daily)<br />

Location : National Library<br />

100 Victoria Street<br />

Level 7 and 8<br />

The Promenade<br />

Admission : Free<br />

Co-organised by: Roosen Eventures and Embassy<br />

<strong>of</strong> the Kingdom <strong>of</strong> the Netherlands. If you want<br />

to buy a 2006 World Press Photo Yearbook,<br />

please call: 6465 7592.<br />

For more information: www.worldpressphoto.com<br />

20<br />

Vol.16 • No. 7 • September 2006


MONEY<br />

The psychology <strong>of</strong> Investing<br />

Jeroen is Managing Director<br />

<strong>of</strong> Blue Anchor Consulting,<br />

a Financial Consulting,<br />

Advice and Intermediation<br />

Firm and can be reached at<br />

jeroen.thijs@gmail.com<br />

Recently I came across the following quote<br />

“Neither basic value nor news events provide the genuine catalysts for market movements. Rather,<br />

price changes are psychological in nature, the predictable result <strong>of</strong> large numbers <strong>of</strong> buyer’s and<br />

seller’s predispositions toward those values and news events.”<br />

This makes a lot <strong>of</strong> sense to me. I have always questioned the basic economic theory regarding the<br />

valuation <strong>of</strong> individual stocks. Perhaps over the longer term there is something like a fair value <strong>of</strong> a<br />

company’s stock given its earning potential discounted at the relevant risk adjusted rate. But if we all<br />

agree that a stock should be valued at a certain price, or at least a price within a certain range, how<br />

could we explain the extreme volatility? Does the value <strong>of</strong> the underlying business and business potential<br />

change every hour, day, week? Obviously not. The reason that stock prices move is that buyers and<br />

sellers <strong>of</strong> that stock continuously adjust to the expected value <strong>of</strong> a business given new company specific<br />

and general market events. Rarely does a daily or even monthly move in a specific stock price relate to<br />

a fundamental change in the underlying business <strong>of</strong> that company.<br />

This is where it gets tricky. The long term investor can only be successful if he ignores the volatility<br />

<strong>of</strong> a stock or sector and only takes decisions with respect to his portfolio when a change in fundamentals<br />

<strong>of</strong> the individual stock or sector gives him a reason to do so. In other words, it pays to ignore the noise.<br />

Unfortunately, even though many investors claim that they are long-term investors, their actual<br />

behaviour is <strong>of</strong>ten not in line with that statement.<br />

Let me give you an example. After long deliberation, a client agreed to invest part <strong>of</strong> his portfolio<br />

in a precious metals fund with a 5-year investment horizon. Unfortunately, the investment was effected<br />

at an intermediate peak in the current precious metals bull market and the fund went down by over<br />

10% the next couple <strong>of</strong> days. The client got pretty nervous and was on the phone with his advisor daily<br />

to check the performance. He even considered taking his loss and walk away. The agreed 5-year<br />

investment was quickly forgotten.<br />

Our brain is hard-wired to focus on the short term. Although traditional economists argue that<br />

money has no direct utility, rather it is held to have indirect utility (i.e. it can be used to purchase<br />

other goods, which do provide utility), neuroscientists have found that the brain does anticipate<br />

money rewards just the same as other ‘rewards’ such as drugs and alcohol. In other words, when we<br />

decide to part with our cash in order to invest, we expect instant gratification in terms <strong>of</strong> the price<br />

<strong>of</strong> the asset to rise straight away.<br />

This is just one <strong>of</strong> the many psychological issues that we encounter in investing. As I am personally a<br />

much more active investor than average (some call it trading), I have experienced and am still experiencing<br />

many cognitive biases that are affecting my ultimate return. I have a come across over 25 cognitive<br />

biases over the past couple <strong>of</strong> years, but let me share a few <strong>of</strong> the most pervasive ones with you. I am<br />

pretty convinced that many have experienced some or all <strong>of</strong> them during their own investing career.<br />

Confirmation bias<br />

This represents the tendency for people to seek out information that supports something that they<br />

already believe and, potentially more damaging, ignore or undervalue information that contradicts this<br />

belief. This is very pervasive in human beings and extremely difficult to control or counteract. If you are<br />

a strong believer that the current geopolitical tensions in the world, coupled with inflation potentially<br />

spiralling out <strong>of</strong> control will have a devastating effect on the stock markets for the years to come, then<br />

22<br />

Vol.16 • No. 7 • September 2006


MONEY<br />

you will most likely read a lot <strong>of</strong> articles that confirms this view. If you accidentally come across evidence<br />

that contradicts this view, then you will hold it to a much higher standard <strong>of</strong> pro<strong>of</strong> and seek out a<br />

rationalisation from one <strong>of</strong> your sources that you already agree with. This kind <strong>of</strong> behaviour can be very<br />

expensive, as the market really does not care about your view. You might be right, but as John Maynard<br />

Keynes famously mentioned, you can be right longer than you can remain solvent. The right and only<br />

way to invest is to form an opinion and then seek out all the information you can find to contradict<br />

that opinion. If after that research you are still convinced that you are right, then you might well be.<br />

Herd bias<br />

As the name implies, herd bias is the tendency <strong>of</strong> people to believe in a certain stock or market trend,<br />

simply because other people, especially peers, do even in the presence <strong>of</strong> contradictory evidence.<br />

There are an abundant number <strong>of</strong> examples in history confirming this bias, such as the <strong>Dutch</strong> tulip<br />

mania, the railway boom and the internet boom. Behavioural finance specialists give various reasons for<br />

this behaviour. One is that people don’t trust their own judgement and look for guidance from others<br />

and so-called specialists. A More powerful reason might be that people feel much less bad about a wrong<br />

decision if the reference group suffers the same fate (i.e. massive losses). Realising this bias can greatly<br />

help your investment results albeit not that simple. For instance, if you did not believe the recent internet<br />

hype and did not invest, eventually you would have been vindicated. However, you would have had to<br />

endure great psychological abuse for more than 2 years as you would not have been part <strong>of</strong> the ‘in’-crowd<br />

and saw peers amass great sums <strong>of</strong> (temporary) wealth. It is not easy to be rational in such an environment.<br />

Anchoring<br />

This is the common human tendency for people to rely heavily on one piece <strong>of</strong> information when making<br />

a decision. In investing this usually refers to the current price <strong>of</strong> a stock or price development over the<br />

very recent history. Especially stock analysts are very good at that. They rarely like to make bold<br />

predictions but heavily rely on recent data to extrapolate into the future. If a stock is currently trading<br />

around $100 and I would ask you to predict the possible price <strong>of</strong> that stock in a year’s time, the answer<br />

would very likely be close to that $100. Depending on the recently observed volatility you might answer<br />

within a range <strong>of</strong> $80-$120. Would it surprise you if a year later this particular stock would trade at $5?<br />

If you were ever invested during the technology boom, then you know very well that this is not an<br />

exaggeration. Another very dangerous result <strong>of</strong> the anchoring bias is the fact that we have been in a<br />

long-term bull market in stocks. Most investors have not experienced very long and damaging bear<br />

markets. We might well be in one now, but most investors don’t see it given the very powerful bear<br />

market rallies, such as the one we have had over the past 3 years. When some analysts tout that the<br />

Dow Jones Industrial might well go down to 5000 over the next couple <strong>of</strong> years, most <strong>of</strong> us think that<br />

this is just impossible given the fact that the DJI is now around 11,000.<br />

Overconfidence<br />

This bias speaks for itself. If you have had a string <strong>of</strong> good results, you might attribute these wins to<br />

skill and become overconfident. This might lead to overtrading, taking on higher risks and eventually<br />

be susceptible to big losses.<br />

Can we learn from our biases?<br />

Now that we know and understand our biases, we can learn from them and become much better investors,<br />

right? Well, not necessarily. There is abundant research that we fail to learn form our past failures and<br />

tend to make the same mistakes over and over again.<br />

A good example is a simple investment game devised by Bechara et al. Each player gets $20. They<br />

have to make a decision on each round <strong>of</strong> the game, either to invest $1 or not to invest. If the player<br />

decides to invest, he has got to hand over $1 and the game master will toss a coin. If it is heads, the<br />

player wins $2.50, tails, he loses the coin. Overall 20 rounds are played.<br />

After playing 50 games (50 times 20 rounds) with a group <strong>of</strong> people, the results were that there was<br />

no evidence <strong>of</strong> learning as the game went on. If players learnt over time, they would have worked out<br />

that it was optimal to invest in all rounds as the expected value <strong>of</strong> 20 rounds is 20*(50%*$2.50+50%*$0)=$25.<br />

However as the game went on, players actually stopped playing earlier, becoming worse as time went on.<br />

According to behavioural psychlogists, the major reason that we don’t learn from our mistakes is<br />

due to the self-attribution bias. This is the tendency for good outcomes to be attributed to skill<br />

and adverse outcomes to sheer bad luck. This mechanism prevents us from recognizing mistakes<br />

as mistakes, and hence <strong>of</strong>ten prevents us from learning from these errors. An ex Goldman Sachs trader<br />

The long term<br />

investor<br />

can only be<br />

successful<br />

if he ignores<br />

the volatility<br />

<strong>of</strong> a stock or<br />

sector and only<br />

takes decisions<br />

with respect to<br />

his portfolio<br />

when a change<br />

in fundamentals<br />

<strong>of</strong> the<br />

individual<br />

stock or sector<br />

gives him a<br />

reason to do<br />

so. In other<br />

words, it pays<br />

to ignore the<br />

noise.<br />

23<br />

Vol.16 • No. 7 • September 2006


MONEY<br />

is a bit more explicit. He calls the investor’s brain a ‘lizard’ brain, “a brain that was designed to help<br />

our ancestors hunt for food, daily survival stuff. But by its very nature, investing requires us to be<br />

forward looking, to anticipate events. Our lizard brains, however, are designed to look backward.<br />

Thus the lizard brain causes us to be optimistic at market peaks (after rises) and to be pessimistic at<br />

market bottoms (after falls).”<br />

Given the fact that the biases are strongly present in our investing and also given the fact that we<br />

don’t really seem to learn from them, i.e. we tend to make the same mistakes over and over again, it is<br />

no surprise that the average investor loses in the markets. The smart money, i.e. the large pr<strong>of</strong>essional<br />

investors, probably make most <strong>of</strong> their money by exploiting the amateur investor and his biases. It takes<br />

significant discipline to trade the markets. You need to be unemotional in your buy and sell activities.<br />

How <strong>of</strong>ten have you taken a pr<strong>of</strong>it too quickly, only to see the stock rise another 50% over the next<br />

couple <strong>of</strong> months? Equally, how <strong>of</strong>ten have you failed to take losses early on in the hope that your<br />

position would recover, only to experience losses that were unimaginable? My recommendation would<br />

be that most if us are better <strong>of</strong> by leaving investment decisions to the pr<strong>of</strong>essionals and stop looking<br />

at the value <strong>of</strong> our portfolio on a daily basis. Readjust your portfolio when a fundamental shift in the<br />

underlying business, sector or economy gives you a reason to do so. These shifts occur a lot less <strong>of</strong>ten<br />

than you might think.<br />

Disclaimer: All statements and expressions are the opinion <strong>of</strong> the writer and are not meant to be<br />

investment advice or solicitation or recommendation to establish market positions. It is strongly<br />

advised that readers conduct their own thorough research relevant to decisions and verify facts<br />

from various independent sources.<br />

24<br />

Vol.16 • No. 7 • September 2006


BUSINESS NEWS<br />

Source: Het Financieele Dagblad<br />

Value Getronics now<br />

below Ordina after<br />

stock price dive<br />

Getronics lost 355 million euro in market<br />

value in two trading days at Euronext<br />

Amsterdam, just below the total market<br />

value <strong>of</strong> Unit 4 Agresso. Before the dive<br />

Getronics was worth 973 million euro,<br />

now only 618 million at the lowest point<br />

<strong>of</strong> the day (3 rd <strong>of</strong> August).<br />

With this Getronics now is valued less<br />

than Ordina, the IT-company with which it<br />

battled for PinkRoccade in 2004. Ordina is<br />

now valued at 620 million euro and gained<br />

15,7% this year where Getronics lost 55,8%.<br />

Getronics stock reached its lowest level<br />

since 2003 at 5,02 euro and lost 36,5%<br />

in two trading days. In two days 39 million<br />

shares or 30% <strong>of</strong> all shares Getronics,<br />

changed ownership.<br />

After publication <strong>of</strong> the quarterly<br />

results, which signaled a higher dept and<br />

capital flow, as well as lower than expected<br />

results and expectations, a number <strong>of</strong><br />

securities institutions have downgraded<br />

the stock.<br />

Credit assessment bureau Moody’s has<br />

lowered Getronics credit rating to B2 and<br />

announced it would possibly lower it again.<br />

The company now is only two steps away<br />

from the ‘default’ category.<br />

For the 100 million convertible bonds<br />

for 2008, Moody’s has lowered the rating<br />

from B3 to Caa1, the highest rate in the<br />

‘default’ category. This category is<br />

understood to mean there is a direct risk<br />

that the company that was granted the<br />

loan will not be able to repay the loan or<br />

settle the interest payments.<br />

By lowering the rating it will be more<br />

expensive for Getronics to borrow. In some<br />

cases the ‘default’ rating means that banks<br />

can claim their loans or make additional<br />

demands in terms <strong>of</strong> pledge, depending<br />

on the contract.<br />

Results below expectations<br />

Getronics posted a net loss <strong>of</strong> 41 million<br />

euro in the first half <strong>of</strong> this year. This is<br />

attributed to the 57 million euro book value<br />

loss on the Italian activities. Last year a<br />

net loss <strong>of</strong> 14 million euro was posted in<br />

the same period due to take over cost for<br />

Pink Roccade.<br />

The company earnings (ebita) came to<br />

34 million euro. Revenue amounted to 1.342<br />

million euro. The ebitae-margin was 2,5%.<br />

According to Getronics lower pr<strong>of</strong>itability<br />

was partly caused by continuing price<br />

pressure, a higher use <strong>of</strong> external contractors<br />

and some poor performing contracts. Further<br />

more, the company suffered from the loss<br />

<strong>of</strong> substantial parts <strong>of</strong> two large contracts<br />

in North-America.<br />

Heineken falls out <strong>of</strong> world brands<br />

top 100<br />

Heineken has fallen from the top-100 <strong>of</strong><br />

most valuable brands in the world. Last<br />

year the beer brewer just stayed in at<br />

the number 100 spot.<br />

This follows from a list published by<br />

American business magazine Business Week.<br />

Bank insurance company ING and Philips<br />

– the best ranked <strong>Dutch</strong> brand – stay in the<br />

top 100 through better achievements this<br />

year compared to last year. Philips even<br />

rose from spot 53 to 48 and is one <strong>of</strong> the<br />

bigger gainers in the list. The company now<br />

has a brand value <strong>of</strong> $ 6.7 billion.<br />

‘Stimulated by the success <strong>of</strong> its<br />

medical systems, and high tech consumer<br />

electronics, Philips’ focus on cutting edge<br />

and user friendly products is paying <strong>of</strong>’,<br />

according to the researchers. ‘Last year<br />

Philips kept focusing on the main brand,<br />

with more emphasis on the Philips name<br />

in product brands like Norelco (shavers<br />

in the US) and Sonicare (electronic<br />

toothbrushes).’<br />

According to Andrea Ragnetti, ‘chief<br />

marketing <strong>of</strong>ficer’ with Philips, the strong<br />

rise in the ranking proves ‘that our brand<br />

promise “sense and simplicity” is bringing<br />

about a change in how the world sees and<br />

experiences Philips.’<br />

In comparison to competitors, Philips’<br />

brand value still has some way to improve.<br />

The Samsung brand is worth $ 16 billion,<br />

Sony accounts to $ 11.7 billion and Siemens<br />

is attributed a value <strong>of</strong> $ 7.8 billion.<br />

Next to Philips, ING performed better<br />

then last year. The bank/insurer now ranks<br />

Train travelers can watch television on<br />

all intercity’s <strong>of</strong> <strong>Dutch</strong> Rail. In December<br />

the NS, together with telecom company<br />

KPN, wants to equip the first trains with<br />

television. In total there are over 1200<br />

carriages to be equipped with both<br />

television and wireless internet.<br />

This was announced by both companies.<br />

A spokesperson <strong>of</strong> NS said that the contract<br />

details would still have to be negotiated<br />

with KPN.<br />

Travelers will get up-to-date travel<br />

info on intercity’s in the near future like<br />

arrival times and transfer possibilities.<br />

News, updated throughout the journey,<br />

and entertainment will also be <strong>of</strong>fered.<br />

NS and KPN decided to introduce train<br />

television in the intercity’s after a<br />

successful trail earlier this year. Passengers<br />

85 th , two spots up from last year. The<br />

financial institution owes this ascend to<br />

its ‘no-nonsense’ approach. According to<br />

Business Week and Interbrand, it will<br />

prove to be difficult for ING to keep up this<br />

image as financial products become more<br />

complex.<br />

The value <strong>of</strong> <strong>Dutch</strong>-British company<br />

Shell stayed approximately the same and<br />

ranks 89 th .<br />

Coca Cola is the most valuable brand<br />

<strong>of</strong> 2006. The s<strong>of</strong>t drink producer tops the<br />

BusinessWeek/Interbrand ranking with a<br />

value <strong>of</strong> 67 billion dollar. S<strong>of</strong>tware maker<br />

Micros<strong>of</strong>t and computer company IBM rank<br />

second and third, just like last year.<br />

Internet company Google is the fastest<br />

riser on the 24 th spot. According to Business<br />

Week, its brand value increased 46% last<br />

year, thanks to its ‘do no evil’ strategy.<br />

Brand value is measured according a<br />

model that amongst others calculates what<br />

part <strong>of</strong> the company revenue and earnings<br />

is directly related to the brand.<br />

Ranking:<br />

1. Coca-Cola $ 67 mrd<br />

2. Micros<strong>of</strong>t $ 57 mrd<br />

3. IBM $ 56 mrd<br />

4. GE $ 49 mrd<br />

5. Intel $ 32 mrd<br />

48. Philips $ 6,7 mrd<br />

85. ING $ 3,5 mrd<br />

89. Shell $ 3,2 mrd<br />

NS and KPN equip intercity’s with internet and tv<br />

on the Haarlem – Maastricht section were<br />

very positive about the service according<br />

to NS. In addition, many commuters plan<br />

to use internet on the train in the future.<br />

During the trail RTL Netherlands<br />

provided the news programs but from<br />

now on this will be done by KPN.<br />

The company also plans to broadcast<br />

commuter oriented programs. The<br />

agreement with NS fits KPN’s objective<br />

to do more in internet and television.<br />

Recently the company started with<br />

internet television.<br />

NS promises not to increase the price<br />

<strong>of</strong> train tickets to make the tv-channel<br />

pr<strong>of</strong>itable. ‘We are going to do this in a<br />

cost-effective way’, according to the<br />

spokesperson. One way to do this is though<br />

commercials that bring in money.<br />

25<br />

Vol.16 • No. 7 • September 2006


DUTCH NEWS<br />

August 15 th 2006, Source: RADIO NEDERLAND WERELDOMROEP (RNW)<br />

Netherlands doing most to help world’s poor nations<br />

The Netherlands scores well when it<br />

comes to combating poverty in the<br />

world. The country now holds the<br />

number one position on a list which is<br />

published each year by the US-based<br />

Center for Global Development. This<br />

think-tank in Washington D.C. examines<br />

the degree to which the world’s 21<br />

richest nations are contributing to the<br />

development <strong>of</strong> the world’s poorest<br />

countries. Last year, Denmark held the<br />

number one spot, with the Netherlands<br />

coming in second. Japan has been at the<br />

bottom <strong>of</strong> the list now for four years.<br />

The Center for Global Development<br />

(CGD) takes each <strong>of</strong> the 21 rich nations<br />

and looks at their provision <strong>of</strong><br />

development aid by examining seven<br />

separate elements. These include trade,<br />

investments and technology, migration,<br />

the environment and security.<br />

The Netherlands does well in the<br />

field <strong>of</strong> security because it makes<br />

both financial and material (personnel<br />

and hardware) contributions to various<br />

peacekeeping forces.<br />

The Netherlands also scores highly in<br />

terms <strong>of</strong> investment and the environment.<br />

On the environment, the country has<br />

done well by reducing its greenhouse<br />

gas emissions, although when calculated<br />

per head <strong>of</strong> population these are still<br />

very high.<br />

There are, however, several points<br />

on which the CGD says the Netherlands<br />

could do better. The organisation says<br />

the country should have more foreign<br />

students and could also take more<br />

immigrants from developing nations.<br />

The Netherlands could also do more<br />

to encourage technological research<br />

and development.<br />

Amsterdam’s red lights<br />

about to dim?<br />

Many visitors and local residents regard<br />

Amsterdam’s Red Light district as an<br />

essential part <strong>of</strong> the city. Some people are<br />

even proud <strong>of</strong> it, arguing that it reflects<br />

the liberal nature <strong>of</strong> the <strong>Dutch</strong> capital, but<br />

the city council has recently modified its<br />

attitude towards the area. A large number<br />

<strong>of</strong> entrepreneurs in the sex industry have<br />

just been informed that their operating<br />

licences will not be renewed, following<br />

investigations into their integrity which<br />

have shown they’re too closely connected<br />

with the world <strong>of</strong> crime. No fewer than<br />

37 entrepreneurs have been told by<br />

Amsterdam city council that they will not<br />

obtain a new licence to continue their<br />

activities in the city’s Red Light district.<br />

The ultimate consequence <strong>of</strong> the city’s<br />

new policy could be that the sex industry<br />

in the area will shrink dramatically, or even<br />

disappear altogether. The 37 entrepreneurs<br />

who will not be getting the licences they<br />

need are in fact responsible for running<br />

more than half the ‘windows’ (prostitutes<br />

sit in red-lit windows to attract customers)<br />

in the area. Amsterdam’s council says<br />

it was high time for such measures. Ten<br />

years ago, a parliamentary inquiry<br />

concluded that the capital’s Red Light area<br />

was basically in the hands <strong>of</strong> some 16<br />

individuals ‘with backgrounds or contacts<br />

in serious crime.’<br />

The council’s final decisions are not<br />

expected to be taken until the beginning<br />

<strong>of</strong> October.<br />

<strong>Dutch</strong> football<br />

legend dies<br />

Footballer Faas Wilkes has died at the age<br />

<strong>of</strong> 82. In the late 1940s, Wilkes was the<br />

first <strong>Dutch</strong> footballer to move to a foreign<br />

team for a substantial transfer fee.<br />

Faas Wilkes began his career playing<br />

for Xerxes in his hometown <strong>of</strong> Rotterdam<br />

but reached his peak between 1949 and<br />

1956 at the Italian clubs Internazionale<br />

and Torino, and for the Spanish club<br />

Valencia. He returned to Xerxes at the<br />

end <strong>of</strong> his career at the age <strong>of</strong> 40.<br />

In his 38 matches for the <strong>Dutch</strong><br />

national team, Faas Wilkes scored a<br />

total <strong>of</strong> 35 goals, which made him the<br />

Netherlands’ top scorer for decades.<br />

Exodus at the Buitenh<strong>of</strong><br />

August 15th saw the <strong>latest</strong> member <strong>of</strong><br />

the exodus <strong>of</strong> the <strong>Dutch</strong> government.<br />

Parliamentary chairman Frans Weisglas<br />

has announced “with pain in his heart”<br />

that he is leaving politics. He will not<br />

be a candidate for the Liberal Party VVD<br />

at the general election in November.<br />

Weisglas has been a Member <strong>of</strong> Parliament<br />

(MP) for 24 years, and chairman <strong>of</strong> the<br />

parliament for the last few years. Three<br />

days earlier Hans Hoogervorst Minister <strong>of</strong><br />

Health (VVD) stated he will leave politics<br />

after the elections. Minister Veerman <strong>of</strong><br />

<strong>Dutch</strong> foreign ministry<br />

brings in mediator in<br />

kidnapping case<br />

The foreign ministry plans to bring in<br />

a mediator to negotiate the return <strong>of</strong><br />

two <strong>Dutch</strong> children from Syria to the<br />

Netherlands. The children, who are 10 and<br />

13 years old, took refuge in the <strong>Dutch</strong><br />

embassy in Damascus six weeks ago.<br />

The ministry says they were kidnapped<br />

by their Syrian father in 2004 and taken<br />

to Damascus without the permission <strong>of</strong><br />

their <strong>Dutch</strong> mother.<br />

The father says the children came<br />

to Syria with him <strong>of</strong> their own free will<br />

and accuses the <strong>Dutch</strong> embassy staff <strong>of</strong><br />

kidnapping them. The ministry hopes that<br />

an outside mediator with experience <strong>of</strong><br />

such cases will be better able to convince<br />

the father that his children should be<br />

allowed to return to their mother in the<br />

Netherlands.<br />

Agriculture (CDA) and state secretaries<br />

Clemence Ross (Health, CDA) and Melanie<br />

Schultz van Haegen (Transport, VVD) will<br />

not return to the Binnenh<strong>of</strong> either.<br />

Minister <strong>of</strong> Transport Karla Peijs (CDA) will<br />

only be available as a member <strong>of</strong> the<br />

Senate. The ministers De Geus, Bot, Van<br />

Ardenne en Dekker indicated to be<br />

available to fulfil the function <strong>of</strong> minister,<br />

but will not take seat in the House <strong>of</strong><br />

Representatives.<br />

26<br />

Vol.16 • No. 7 • September 2006


EMBASSY INFO<br />

Announcement<br />

The Royal Netherlands Embassy wishes to announce that as <strong>of</strong> 24 July 2006 the name<br />

has been changed to:<br />

Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands<br />

New passphoto criteria<br />

for <strong>Dutch</strong> passport<br />

application<br />

Starting on 26 August 2006, a chip will be inserted in all travel documents. The chip<br />

contains a reproduction <strong>of</strong> your passport photo in colour in the technical format<br />

prescribed by the European Union, as well as your name, date <strong>of</strong> birth, sex, the<br />

document number <strong>of</strong> your travel document, your personal identification number<br />

(SoFi number) and the date your document expires. The contents <strong>of</strong> the chip can be<br />

checked electronically, and that will make your document more secure.<br />

The chip and information it contains are a new authenticity feature. By storing<br />

your photo in the chip, it becomes possible to verify that the person using your travel<br />

document is in fact the legitimate passport holder. It is therefore important that<br />

you submit a good quality photo that is a good likeness <strong>of</strong> yourself. Be sure to tell<br />

your photographer that you want the photograph for a travel document.<br />

The most important criteria for the new passport photo are:<br />

1. Quality : colour photo, minimum resolution 400 dpi<br />

2. Background : light grey (not white)<br />

3. Positions : head positioned directly facing camera<br />

4. Facial expression : neutral, mouth closed<br />

5. Lighting : evenly illuminated<br />

6. Glasses : must not obscure eyes<br />

7. Head and face : head uncovered<br />

8. Framing : head centered within frame<br />

9. Photo size : format: 35 x 45mm<br />

For more information: www.paspoortinformatie.nl or visit the website <strong>of</strong> the Embassy:<br />

www.mfa.nl/sin<br />

BIZZ AGENDA<br />

SRIC 2006<br />

The Singapore Retail Industry<br />

Conference<br />

27-29 Sep<br />

Suntec Singapore, Level 208-209<br />

www.retail.org.sg/PDF/SRIC2006<br />

<br />

ARTSingapore 2006<br />

Contemporary art fair<br />

28 Sep – 2 Oct<br />

Suntec Singapore, Hall 602<br />

www.artsingapore.net<br />

<br />

Women Expo<br />

29 Sep – 1 Oct<br />

Singapore Expo Hall<br />

www.womenexpo.com.sg<br />

HOSPIMedica ASIA 2006<br />

International Exhibition on Hospital,<br />

Diagnostic, Pharmaceutical, Medical &<br />

Rehabilitation Equipment & Supplies<br />

10-12 Oct<br />

Suntec Singapore, Halls 601-603<br />

www.hospimedica-asia.com<br />

<br />

OS+H Asia 2006<br />

The Occupational Safety + Health Exhibition<br />

for Asia<br />

10-12 Oct<br />

Suntec Singapore<br />

www.osha-singapore.com<br />

GlobalTRONICS 2006<br />

Full spectrum <strong>of</strong> products and<br />

technologies for PCB assembly<br />

and SMT technology, testing and<br />

measurement, component technology,<br />

manufacturing services, embedded<br />

solutions and optoelectronics<br />

10-13 Oct<br />

Suntec Singapore, Halls 401-404<br />

www.globaltronics.com.sg<br />

27<br />

Vol.16 • No. 7 • September 2006


ASSOCIATION INFO<br />

New Members<br />

Barbara Voskamp, Loyens & Loeff<br />

Neslihan Atillaoglu, NUS & Philips<br />

Hans van der Vlugt, DVB Group Merchant Bank<br />

Matthew Hoyle, Matthew Hoyle International<br />

Marcel Aggenbach, Nokia<br />

Rob de Louw, Oce<br />

Roel van Leeuwen, Suntec Integrated Media<br />

Laura Vermeulen, Ernst & Young<br />

Pim Kraan, Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands<br />

Mariëlle Klein<br />

Bart Rademaker, Givaudan Flavors<br />

Lennard Hoornik, Sony Ericsson<br />

Jaap Bierman, Shell<br />

Maarten Garvelink, Shell<br />

Bert van der Toorn, ING Bank<br />

Marianne Doele<br />

Vladan Babovic, WL/Delft Hydraulics<br />

Ronald Dalderup, The 5th Element Marketing<br />

Hans Reinigert, SvitzerWijsmuller<br />

Philippe Wits, Fortis Bank<br />

Hans Grisel, ING Bank<br />

Louis Teunissen, SAP Asia<br />

Leaving Members<br />

Theo Ocks, Novotel<br />

Geert van de Ven, Norske Skog PanAsia<br />

Douglas van der Wiel, Oiltanking<br />

Raymond Timmerman, KLM<br />

September event<br />

Info on September event will be announced<br />

to you by email soonest.<br />

Rectification:<br />

In the July/August edition <strong>of</strong> the ADB Magazine the author <strong>of</strong> the<br />

article “The sport <strong>of</strong> kings is alive in Singapore” was not Wil Kolen,<br />

but Roshni Pannirselvam. We apologize for this mistake. We will<br />

take care that it will not happen again in the future.<br />

Internship & Job Seekers<br />

Name : Wiebe Helder<br />

Age : 21<br />

Tel. no. <strong>of</strong>fice : +65 9120 7801<br />

Email-address : wiebe.helder@wanadoo.nl<br />

Study: HES Amsterdam School <strong>of</strong> Business, Amsterdam<br />

Specialization: Asian Trade Management<br />

Working experience:<br />

• 2004-2005 Amsterdam Trade Bank, Amsterdam; Customer<br />

Relation Officer Savings & Deposits Department<br />

• 2004 - Property-NL, Amsterdam; Project Manager<br />

- HES Amsterdam School <strong>of</strong> Business, Amsterdam<br />

Organizational committee International Trade<br />

Seminar 2004<br />

• 2003 Amsterdam Trade Bank, Amsterdam; Administrative Staff<br />

Looking for: I have just finished an exchange programme with the<br />

Nanyang Technological University (NTU) in May 2006 and am now<br />

looking at an internship in Singapore for a period <strong>of</strong> at least 5 months.<br />

Living in Singapore at the moment, I am also immediately available.<br />

The main objective <strong>of</strong> my internship will be an introduction to<br />

the Asian corporate culture, which I will apply internal and external<br />

analysis. With a great personal interest in the Asian culture and<br />

business environment, I have some marketing experience in some<br />

<strong>of</strong> my past job capacities and I am energetic, enthusiastic and<br />

always willing to learn, living by the rule that life is a constant<br />

learning experience.<br />

Name : Martijn Sanders<br />

Age : 30<br />

Tel. no. <strong>of</strong>fice : +31 6 46 603 860<br />

Tel. no. home : +31 492 541118<br />

Email-address : m.sanders@chello.nl<br />

Study: • Bachelor degree in Higher Computer Sciences at Hogeschool<br />

Eindhoven, Netherlands, including ‘Best Thesis 1999’ award;<br />

• Bachelor degree in Environmental Engineering at Hogeschool<br />

‘s-Hertogenbosch, Netherlands.<br />

Working experience: As a senior s<strong>of</strong>tware engineer, my main<br />

responsibilities are designing and developing applications, coaching<br />

junior s<strong>of</strong>tware engineers and evaluating new technologies. I am<br />

also the main responsible person for our technical communication<br />

with overseas partners and subcontractors. Experienced in Oracle,<br />

Java, XML and a multitude <strong>of</strong> other technologies for both financial<br />

and technical systems.<br />

• 2005 - present Senior S<strong>of</strong>tware Engineer, Bergson Technical<br />

Automation.<br />

• 1999 - 2005 Senior S<strong>of</strong>tware Engineer, Philips Pension Fund.<br />

Please contact me for more details or my complete resume.<br />

Looking for: A challenging job opportunity as a senior s<strong>of</strong>tware<br />

engineer in Singapore, preferably in a Java environment. Besides<br />

technical expertise, I will be <strong>of</strong> value to your company by my<br />

motivation, communicative abilities and can-do state <strong>of</strong> mind. I’m<br />

also a highly adaptive and flexible, while not losing sight <strong>of</strong> reality.<br />

Name : Sigrid Dumoulin<br />

Age : 37<br />

Tel. no : 6739 1129 (o) / 6762 3635 (h)<br />

Email-address : sdumoulin@yahoo.com<br />

Study : Business Administration, University <strong>of</strong> Nijmegen<br />

Working experience: Assistant cultural affairs & secretary, Embassy<br />

<strong>of</strong> the Kingdom <strong>of</strong> the Netherlands<br />

– PR & promotion <strong>of</strong> the Netherlands and Singapore (education,<br />

tourism, policy & cultural matters);<br />

– Coordinating visits, <strong>of</strong>ficial receptions & functions;<br />

– Managing cultural activities (EU Film Festival, performances <strong>of</strong><br />

<strong>Dutch</strong> artists in Singapore);<br />

– Webmaster, <strong>of</strong>fice automation.<br />

Looking for: A nice job to start my eleventh year in Singapore<br />

with a new challenge.<br />

28<br />

Vol.16 • No. 7 • September 2006


29<br />

Vol.16 • No. 7 • September 2006

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