Sept06 latest - Association of Dutch Businessmen
Sept06 latest - Association of Dutch Businessmen
Sept06 latest - Association of Dutch Businessmen
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September 2006<br />
MITA 373/03/2001<br />
World Press Photo<br />
in Singapore<br />
•Business pr<strong>of</strong>ile: Elsevier<br />
Yannis Kontos, Greece, Polaris Images,<br />
•Interview: Pim Kraan<br />
Boy helps his father to dress, Sierra Leone
PROLOGUE<br />
For our members who spent their summer holidays in Europe; a warm welcome back<br />
home, and for sure you all enjoyed tropical temperatures for some weeks during your<br />
vacation. Guess you really missed that noisy airconditioning in your sweet Singapore<br />
home. For those who stayed put or traveled around the region (like myself); hopefully<br />
you realize in what an amazing and interesting region we all work and live.<br />
Frans van de Bospoort<br />
Let me, on behalf <strong>of</strong> the Board <strong>of</strong> the ADB, please take this opportunity to welcome<br />
Mr Pim Kraan <strong>of</strong> the Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands. Mr Pim Kraan will act<br />
as intermediary between the Embassy and the ADB, and we sincerely hope that the<br />
pleasant and fruitful cooperation will continue. We refer to the interview with Mr Pim<br />
Kraan in this issue <strong>of</strong> the ADB Magazine.<br />
The 15 th anniversary <strong>of</strong> our traditional Black Tie Dinner and Dance was an enormous<br />
success. Almost 150 members and their spouses attended the well organized party at<br />
“The Arches” at Sentosa. This was an absolute all time high number <strong>of</strong> guests and one<br />
could sense an exotic buzz in the air. Chef Kenny Yeo didn’t fail to prove that he once<br />
ruled in one <strong>of</strong> the finest Singaporean dining outlets and we were pleased the way he<br />
treated our (spoiled) taste buds. After the five course treat, the crowd was in for some<br />
exercise and our DJ (did we see a familiar face over there?) spinned the night away<br />
into the late wee hours.<br />
A big token <strong>of</strong> appreciation for the <strong>Dutch</strong> banking community in Singapore; ABN AMRO<br />
Bank, Fortis Bank, ING Bank, NIBC Bank and Rabobank, your kind attribution was most<br />
appreciated!<br />
The bubbles during the reception were kindly <strong>of</strong>fered by the Embassy <strong>of</strong> the Kingdom <strong>of</strong><br />
the Netherlands, and again, we would like to express our gratitude for this tasteful gesture.<br />
Talking about the buzz, the ADB welcomed 81 new members this year already, which is<br />
nearly equal to the number <strong>of</strong> new members for the whole <strong>of</strong> 2005! No wonder that the<br />
ADB is such a popular organization; interesting speakers during our regular network<br />
evenings and well attended social events such as the “summer BBQ” and “Black Tie<br />
Dinner and Dance” should be part <strong>of</strong> everybody’s C.V.<br />
By the time you will read this prologue, Singapore will be (even more) flooded with<br />
bankers from all over the world to attend the IMF/WB meetings. The ADB Board tries<br />
to invite one <strong>of</strong> the financial VIP’s, to give a presentation for our ADB network event<br />
in September. We will keep you updated!<br />
Frans van de Bospoort<br />
Vice President<br />
Ivo Rutten<br />
Annabelle Deken<br />
Wim Samlal<br />
Edward Tonino<br />
Remco Muzerie<br />
Freddy Meindertsma<br />
Bas Fransen<br />
1<br />
Vol.16 • No. 7 • September 2006
A monthly publication <strong>of</strong> the<br />
<strong>Association</strong> <strong>of</strong> <strong>Dutch</strong> <strong>Businessmen</strong><br />
ADB BOARD<br />
Ivo Rutten<br />
Frans van de Bospoort<br />
Annabelle Deken<br />
Wim Samlal<br />
Edward Tonino<br />
Remco Muzerie<br />
Freddy Meindertsma<br />
Bas Fransen<br />
President<br />
Vice-President<br />
Honorary Secretary<br />
Honorary Treasurer<br />
Member<br />
Member<br />
Member<br />
Member<br />
Contents Michael<br />
Appleton, USA,<br />
New York Daily News<br />
Hurricane Katrina<br />
aftermath, New Orleans<br />
PROLOGUE 1<br />
EDITORIAL COMMITTEE<br />
Wieteke Dijkxhoorn<br />
Jeroen de Koning<br />
Debby Reemers<br />
Lineke van Nederpelt<br />
Barry Doesburg<br />
Wil Kolen<br />
Way Ying Lee<br />
SECRETARIAT<br />
Lineke van Nederpelt<br />
Mailing Address:<br />
c/o 22 Camden Park, Singapore 299814<br />
Telephone: 9101 6201<br />
email: adb@pacific.net.sg<br />
Website : www.adb.org.sg<br />
Email : webmaster@adb.org.sg<br />
Editorial contributions for the next issue may<br />
be sent or handed over to the ADB Secretariat,<br />
before or on the day <strong>of</strong> the monthly ADB<br />
meeting. The contents <strong>of</strong> this magazine are partly<br />
based on information received from third parties.<br />
The Committee does not take responsibility<br />
for the correctness <strong>of</strong> the articles.<br />
Designed by Jennifer Phua<br />
Printed by Khoo Sun Printing Pte Ltd<br />
MITA 373/03/2001<br />
Membership fee is S$ 100 per calendar year.<br />
For registration, please see the website<br />
www.adb.org.sg/en_member_signup.htm.<br />
Membership is renewed automatically effective the<br />
first month <strong>of</strong> the new calendar year.<br />
Make your cheque payable to “Assocation <strong>of</strong> <strong>Dutch</strong><br />
<strong>Businessmen</strong>” and send to ADB, c/o 22 Camden Park,<br />
Singapore 299814.<br />
Termination <strong>of</strong> membership must be received by<br />
ADB Secretariat in writing before 1 January, otherwise<br />
you will be charged for the full amount for the following<br />
calendar year.<br />
Please notify the ADB secretariat <strong>of</strong> any changes in<br />
employer, (email) addresses or any other personal<br />
particulars that might be <strong>of</strong> interest to the ADB<br />
administration.<br />
REVIEW<br />
Dinner & Dance 2006 3<br />
BUSINESS<br />
Negotiating in China 5<br />
Non Solus 9<br />
Bridging the gap between yourself and<br />
your Singaporean staff 10<br />
WEB WIZARDS<br />
Learning English online special 13<br />
Interview with Pim Kraan, 16 August 2006 14<br />
SINGAPORE<br />
Delft Hydraulics in Singapore 16<br />
World Press Photo Exhibition back in Singapore 18<br />
MONEY<br />
The psychology <strong>of</strong> Investing 22<br />
BUSINESS NEWS 25<br />
DUTCH NEWS 26<br />
EMBASSY INFO 27<br />
BIZZ AGENDA 27<br />
ASSOCIATION INFO 28<br />
2<br />
Vol.16 • No. 7 • September 2006
REVIEW<br />
Dinner & Dance 2006<br />
By Lineke van Nederpelt<br />
The Lustrum Black Tie Dinner & Dance 2006 was<br />
held at a stunning location, The Arches, at Sentosa.<br />
The attendance was overwhelming with 146<br />
people enjoying this special event.<br />
A big thanks to our sponsors: ABN AMRO Bank,<br />
Fortis Bank, ING Bank, NIBC Bank, Rabobank.<br />
Also we would like to thank the Embassy <strong>of</strong><br />
the Kingdom <strong>of</strong> the Netherlands for <strong>of</strong>fering the<br />
welcome drink.<br />
President’s speech Ivo rutten<br />
Marijke den Ouden, Dorien Knaap, Marleen<br />
Keunen, Lineke van Nederpelt, Rosalien Schmeetz,<br />
Carmen Samlal, Anouk Haaxma, Mylene van Thiel<br />
Robbert Jan Voogt, Bas Fransen,<br />
Anton Timpers, Guido Nieuwenhuyzen<br />
Anton Timpers, Paul Peeters,<br />
Philippe and Louise Wits<br />
Tjebbe Smit, Marc Bekkers,<br />
Bert Stegink<br />
Werner van Eck, Way Ying Lee,<br />
Pim en Reineke Kraan<br />
Freddy Meindertsma, Guido<br />
and Sonja Pans<br />
Bas Fransen as D.J.<br />
Birgit Leenaars, Annabelle<br />
Deken, Marianne Doele<br />
Frans van de Bospoort,<br />
Remco and Margo Muzerie<br />
Menno Douwes Dekker,<br />
Andrew Baartscheer<br />
Boudewijn and<br />
Jiska Pesch<br />
3<br />
Vol.16 • No. 7 • September 2006
REVIEW<br />
Paul and Vera Govaart Siep and Tineke Hiemstra Rutger van Thiel, Arjenne Plaizier, Bart Schmeetz<br />
Gene Kwee, Mirjam Bout<br />
Esther Tamboer and<br />
Marc Bekkers<br />
Hendrik ten Hoeve, Marjolein<br />
de Jongh, Patricia Butin Bik<br />
Marcel Aggenbach and<br />
Emilyn Papiona<br />
Bert and Karin Hazelaar, Jeroen and<br />
Marleen Keunen<br />
Eduard and Marleen Holtz, Bart Kooijmans<br />
and Mariëlle Klein<br />
Dorien Knaap, Leo Brons, Mylene van Thiel,<br />
Otto Jan van Diepen<br />
Leonie Baartscheer, Rob and Betty van<br />
Zwieteren, Jaap and Natasha Bierman,<br />
Menno Douwes Dekker<br />
Marianne Doele, Olaf Kwakman, Edward<br />
Tonino, Marijke den Ouden, Jiska Pesch<br />
Barbara Voskamp, Frank Bomers, Maria and<br />
Hein Jan Smit, Rob de Louw<br />
Our sponsors:<br />
For all pictures: see www.adb.org.sg<br />
4<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
Negotiating in China<br />
When U.S. and Chinese businesspeople sit at the negotiating table,<br />
frustration is <strong>of</strong>ten the result. This Harvard Business Review excerpt<br />
summarizes the historical and cultural disconnects.<br />
by John L. Graham and N. Mark Lam<br />
In preparing for a business trip to China, most<br />
Westerners like to arm themselves with a handy,<br />
one-page list <strong>of</strong> etiquette how-tos. “Carry a<br />
boatload <strong>of</strong> business cards,” tipsters say. “Bring<br />
your own interpreter.” “Speak in short sentences.”<br />
“Wear a conservative suit.” Such advice can help<br />
get you in the door and even through the first series<br />
<strong>of</strong> business transactions. But it won’t sustain the<br />
kind <strong>of</strong> prolonged, year-in, year-out associations<br />
that Chinese and Western businesses can now<br />
achieve.<br />
Indeed, our work with dozens <strong>of</strong> companies and<br />
thousands <strong>of</strong> American and Chinese executives over<br />
the past twenty years has demonstrated to us that<br />
a superficial obedience to the rules <strong>of</strong> etiquette<br />
gets you only so far. In fact, we have witnessed<br />
breakdowns between American and Chinese<br />
businesspeople time and time again. The root<br />
cause: a failure on the American side to understand<br />
the much broader context <strong>of</strong> Chinese culture and<br />
values, a problem that too <strong>of</strong>ten leaves Western<br />
negotiators both flummoxed and flailing.<br />
The challenge <strong>of</strong> mutual understanding is<br />
great; American and Chinese approaches <strong>of</strong>ten<br />
appear incompatible. All too <strong>of</strong>ten, Americans see<br />
Chinese negotiators as inefficient, indirect, and<br />
even dishonest, while the Chinese see American<br />
negotiators as aggressive, impersonal, and<br />
excitable. Such differences have deep cultural<br />
origins. Yet those who know how to navigate<br />
these differences can develop thriving, mutually<br />
pr<strong>of</strong>itable, and satisfying business relationships.<br />
The roots <strong>of</strong> Chinese culture<br />
Four thick threads <strong>of</strong> culture have bound the<br />
Chinese people together for some 5,000 years, and<br />
these show through in Chinese business negotiations.<br />
The first thread is agrarianism. In contrast to<br />
the U.S. population, which is mostly urban, twothirds<br />
<strong>of</strong> the Chinese people still live in rural areas,<br />
laboring primarily in rice or wheat cultivation.<br />
Traditional Chinese agriculture is peasant farming.<br />
It is communal, not individualistic; survival depends<br />
on group cooperation and harmony. Loyalty and<br />
obedience to familial hierarchy binds laboring<br />
groups together. Many <strong>of</strong> China’s city dwellers were<br />
born and raised in the country and have retained<br />
their agrarian values. Just as the most urbane<br />
Americans are influenced by the country’s cowboy<br />
roots—“shoot first and ask questions later,” “lay<br />
your cards on the table,” and so on—the most<br />
modern Chinese are affected by millennia <strong>of</strong><br />
living close to the soil.<br />
Before the 1980s, agrarian values trumped<br />
business values. When during the Cultural<br />
Revolution Mao Tse-tung sent bureaucrats and<br />
students to be “reeducated” by the peasantry,<br />
he was reflecting the deep-seated belief in the<br />
virtues <strong>of</strong> rural life. Indeed, Chinese philosopher<br />
Fung Yu-lan explains in his works that Chinese<br />
sages historically distinguished between the “root”<br />
(agriculture) and the “branch” (commerce). Social<br />
and economic theories and policies tended to<br />
favor the root and slight the branch. People who<br />
dealt with the branch—merchants—were therefore<br />
looked down upon.<br />
The second thread is morality. The writings <strong>of</strong><br />
Confucius served as the foundation <strong>of</strong> Chinese<br />
education for some 2,000 years. During those two<br />
millennia, knowledge <strong>of</strong> Confucian texts was the<br />
primary requisite for appointment to government<br />
<strong>of</strong>fices. Confucius maintained that a society<br />
organized under a benevolent moral code would<br />
be prosperous and politically stable and therefore<br />
safe from attack. He also taught reverence for<br />
scholarship and kinship. Confucius defined five<br />
cardinal relationships: between ruler and ruled,<br />
husband and wife, parents and children, older and<br />
younger brothers, and friend and friend. Except<br />
for the last, all the relationships were<br />
strictly hierarchical. The ruled—wives,<br />
children, and younger brothers—<br />
were counseled to trade<br />
5<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
obedience and loyalty for the<br />
benevolence <strong>of</strong> their rulers—husbands,<br />
parents, and older brothers. Rigorous<br />
adherence to these hierarchical<br />
relationships yielded social harmony,<br />
the antidote for the violence and<br />
civil war <strong>of</strong> Confucius’s time.<br />
For a taste <strong>of</strong> the importance <strong>of</strong><br />
hierarchy in Chinese society, consider<br />
what happened to Cheng Han-cheng and<br />
his wife. According to Chinese scholar Daulin<br />
Hsu, in 1865 Cheng’s wife had the insolence to<br />
beat her mother-in-law. This was regarded as such<br />
a heinous crime that, among other punishments,<br />
Cheng and his wife were both skinned alive, their<br />
flesh displayed at the gates <strong>of</strong> various cities,<br />
and their bones burned to ashes. Neighbors and<br />
extended family members were also punished. This<br />
is, <strong>of</strong> course, an extreme example—but the story<br />
is <strong>of</strong>t told, even in today’s China. And it underscores<br />
why it is so easy for casual Westerners to slight<br />
their authority-revering Chinese counterparts.<br />
Roughly contemporary with<br />
Confucius was Lao Tsu, the<br />
inspiration for Taoism, whose<br />
fundamental notions involve<br />
the relationship <strong>of</strong> yin (the<br />
feminine, dark, and passive<br />
force) to yang (the masculine,<br />
light, and active force). The two<br />
forces oppose and complement<br />
one another simultaneously. They<br />
cannot be separated but must<br />
be considered as a whole. The implications <strong>of</strong><br />
the collision and collusion <strong>of</strong> yin and yang are<br />
pervasive, affecting every aspect <strong>of</strong> life from<br />
traditional medicine to economic cycles. According<br />
to Lao Tsu, the key to life was to find the Tao—<br />
“the way” between the two forces, the middle<br />
ground, a compromise. Both Lao Tsu and Confucius<br />
were less concerned about finding the truth and<br />
more concerned about finding the way.<br />
These moral values express themselves in the<br />
Chinese negotiating style. Chinese negotiators<br />
are more concerned with the means than the end,<br />
with the process more than the goal. The best<br />
compromises are derived only through the ritual<br />
back-and-forth <strong>of</strong> haggling. This process cannot<br />
be cut short. And a compromise allows the two<br />
sides to hold equally valid positions. While<br />
Americans tend to believe that the truth, as they<br />
see it, is worth arguing over and even getting<br />
angry about, the Chinese believe that the way is<br />
hard to find and so rely on haggling to settle<br />
differences.<br />
The third cultural thread is the Chinese<br />
pictographic language. Just as Western children<br />
learn to read Roman letters and numbers at an<br />
early age, Chinese children learn to memorize<br />
thousands <strong>of</strong> pictorial characters. Because, in<br />
Chinese, words are pictures rather than sequences<br />
<strong>of</strong> letters, Chinese thinking tends toward a more<br />
holistic processing <strong>of</strong> information. Michael Harris<br />
Bond, a psychology pr<strong>of</strong>essor at the Chinese<br />
University <strong>of</strong> Hong Kong, found that Chinese<br />
children are better at seeing the big picture, while<br />
American children have an easier time focusing<br />
on the details.<br />
The fourth thread is the Chinese people’s<br />
wariness <strong>of</strong> foreigners, which has been learned<br />
the hard way—from the country’s long and violent<br />
history <strong>of</strong> attacks from all points <strong>of</strong> the compass.<br />
So, too, has China fallen victim to internal<br />
squabbling, civil wars, and the ebb and flow <strong>of</strong><br />
empires. The combination yields cynicism about<br />
the rule <strong>of</strong> law and rules in general. It can be said<br />
that the Chinese trust in only two things: their<br />
families and their bank accounts ...<br />
The eight elements<br />
The cultural influences outlined above have given<br />
rise to a clearly defined set <strong>of</strong> elements that<br />
6<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
underpins the Chinese negotiation style. Most<br />
American businesspeople we have worked with<br />
<strong>of</strong>ten find those elements mysterious and<br />
confusing. But if Americans ignore them at any<br />
time during the negotiation process, the deal can<br />
easily fall apart.<br />
Following are the eight important elements<br />
<strong>of</strong> the Chinese negotiation style in the order most<br />
Westerners will encounter them:<br />
Guanxi (Personal Connections)<br />
While Americans put a premium on networking,<br />
information, and institutions, the Chinese place a<br />
premium on individuals’ social capital within their<br />
group <strong>of</strong> friends, relatives, and close associates.<br />
Zhongjian Ren (The Intermediary)<br />
Business deals for Americans in China don’t have<br />
a chance without the zhongjian ren, the<br />
intermediary. In the United States, we tend to<br />
trust others until or unless we’re given reason not<br />
to. In China, suspicion and distrust characterize<br />
all meetings with strangers.<br />
Shehui Dengji (Social Status)<br />
American-style, “just call me Mary” casualness<br />
does not play well in a country where the Confucian<br />
values <strong>of</strong> obedience and deference to one’s<br />
superiors remain strong. The formality goes much<br />
deeper, however—unfathomably so, to many<br />
Westerners.<br />
Renji Hexie (Interpersonal Harmony)<br />
The Chinese sayings, “A man without a smile<br />
should not open a shop.” and “Sweet temper and<br />
friendliness produce money.” speak volumes about<br />
the importance <strong>of</strong> harmonious relations between<br />
business partners.<br />
Zhengti Guannian (Holistic Thinking)<br />
The Chinese think in terms <strong>of</strong> the whole while<br />
Americans think sequentially and individualistically,<br />
breaking up complex negotiation tasks into a<br />
series <strong>of</strong> smaller issues: price, quantity, warranty,<br />
delivery, and so forth. Chinese negotiators tend<br />
to talk about those issues all at once, skipping<br />
among them, and, from the Americans’ point <strong>of</strong><br />
view, seemingly never settling anything.<br />
Jiejian (Thrift)<br />
China’s long history <strong>of</strong> economic and political<br />
instability has taught its people to save their<br />
money, a practice known as jiejian. The focus on<br />
savings results, in business negotiations, in a lot<br />
<strong>of</strong> bargaining over price—usually through haggling.<br />
Chinese negotiators will pad their <strong>of</strong>fers with<br />
more room to maneuver than most Americans<br />
are used to, and they will make concessions on<br />
price with great reluctance and only after lengthy<br />
discussions.<br />
Mianzi (“Face” or Social Capital)<br />
In Chinese business culture, a person’s reputation<br />
and social standing rest on saving face. If<br />
Westerners cause the Chinese embarrassment or<br />
loss <strong>of</strong> composure, even unintentionally, it can be<br />
disastrous for business negotiations.<br />
Chiku Nailao (Endurance, Relentlessness, or<br />
Eating Bitterness and Enduring Labor)<br />
The Chinese are famous for their work ethic. But<br />
they take diligence one step further—to endurance.<br />
Where Americans place high value on talent as a<br />
key to success, the Chinese see chiku nailao as<br />
much more important and honorable.<br />
Excerpted with permission from “The Chinese<br />
Negotiation,” Harvard Business Review, Vol. 81,<br />
No. 10, October 2003.<br />
John L. Graham is a pr<strong>of</strong>essor <strong>of</strong> international<br />
business at the Graduate School <strong>of</strong> Management<br />
at the University <strong>of</strong> California, Irvine.<br />
N. Mark Lam is an attorney and business adviser<br />
specializing in East–West negotiations.<br />
Graham and Lam are coauthors <strong>of</strong> Red China,<br />
Green China, from Rowman & Littlefield.<br />
The View from Both Sides<br />
American<br />
Chinese<br />
The basic cultural values and ways <strong>of</strong> thinking<br />
individualist<br />
collectivist<br />
egalitarian<br />
hierarchical<br />
information oriented<br />
relationship oriented<br />
reductionist<br />
holistic<br />
sequential<br />
circular<br />
seeks the truth<br />
seeks the way<br />
the argument culture<br />
the haggling culture<br />
How they approach the negotiation process<br />
nontask sounding<br />
quick meetings<br />
long courting process<br />
informal<br />
formal<br />
make cold calls<br />
draw on intermediaries<br />
information exchange<br />
full authority<br />
limited authority<br />
direct<br />
indirect<br />
proposals first<br />
explanations first<br />
means <strong>of</strong> persuasion<br />
aggressive<br />
questioning<br />
impatient<br />
enduring<br />
terms <strong>of</strong> agreement<br />
forging a “good deal”<br />
forging a longterm relationship<br />
7<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
Non Solus<br />
Pascal van den Nieuwendijk,<br />
Managing Director Asia Pacific, Elsevier<br />
Whereas historians have recorded science and<br />
medicine’s key moments <strong>of</strong> progress — from<br />
Galileo’s revelations to Fleming’s discovery <strong>of</strong><br />
penicillin to the recent identification <strong>of</strong> SARS as<br />
a Corona virus — few are unaware <strong>of</strong> the role that<br />
publishers have played in the history <strong>of</strong> science.<br />
Given that 2005 marks the 125 th birthday <strong>of</strong><br />
Elsevier and the 425 th anniversary <strong>of</strong> the publishing<br />
house <strong>of</strong> Elzevir from which the modern company<br />
takes its name, the time seems right to inform you<br />
on the myriad ways in which Elsevier has played a<br />
role in the history <strong>of</strong> science over the last 125 years.<br />
In that time Elsevier has evolved from a small<br />
<strong>Dutch</strong> publishing house devoted to the spread <strong>of</strong><br />
classical scholarship to an international multimedia<br />
publishing company that currently provides over<br />
20,000 Scientific journal titles and products to<br />
science and healthcare communities worldwide.<br />
The original House <strong>of</strong> Elzevir was founded<br />
in 1580 in Leiden by Lowys (Louis) Elzevir, after<br />
William the Silent established the first <strong>Dutch</strong><br />
university there in 1575. Elsevier’s history is one<br />
<strong>of</strong> a series <strong>of</strong> collaborations in the effort to advance<br />
science and health. The results <strong>of</strong> the collaboration<br />
between Elsevier and the eclectic group <strong>of</strong><br />
scientific visionaries that it has published — ranging<br />
from Jules Verne to Stephen W. Hawking — are<br />
obvious. Less obvious, but no less important are<br />
the cumulative efforts <strong>of</strong> the men and women who<br />
have dedicated their lives to disseminating and<br />
using scientific and medical knowledge: the editors,<br />
the printers, the librarians, the nurses, the doctors,<br />
the engineers, the information specialists, and the<br />
business people who coordinate the effort.<br />
As the company moves forward into the new<br />
millennium, its founding motto seems more apt<br />
than ever: Non Solus (not alone).<br />
Today, one can argue, Elsevier is considered<br />
as one <strong>of</strong> the largest true Internet Companies<br />
in the world. Researchers and scientist around<br />
the world submit their scientific articles through<br />
Elsevier’s electronic submission system pursuing<br />
publication in one <strong>of</strong> the 1800 Scientific, Technical<br />
or Medical journals. Once these minutes <strong>of</strong> science<br />
have been accepted and peer reviewed by the<br />
scientific community, the article is published online<br />
as well in the printed version; ready to be used by<br />
12 million scientist and students around the world.<br />
The last 10 years, the scientific publishing<br />
industry have seen greater and more radical<br />
changes than in the previous 450 years since<br />
Every publisher in the 16 th and 17 th century had their own imprint; a<br />
trademark demonstrating the publishers’ work. Elsevier’s imprint, ‘a<br />
scholar picking the fruits from the tree <strong>of</strong> wisdom’, was first used in 1620.<br />
Guttenberg printed the first book. In less than 10<br />
years time, complete book and journal archives<br />
ranging back to the 17 th century have been digitized<br />
and made electronically searchable within<br />
milliseconds leaving printed material on the brink<br />
<strong>of</strong> extinction.<br />
Singapore is one <strong>of</strong> Elsevier’s three main<br />
regional sales <strong>of</strong>fices in the world serving thousands<br />
<strong>of</strong> universities, hospitals, corporates and other<br />
research institutes from Pakistan to Fiji. With a<br />
team <strong>of</strong> 140 staff, the Singapore <strong>of</strong>fice and local<br />
<strong>of</strong>fices in Asia Pacific market and support its<br />
flagship products ‘sciencedirect.com’ and the<br />
newly developed “google” for scientist, researchers<br />
and students ‘Scopus.com’.<br />
Galileo’s last and greatest work, published<br />
in 1638 by Elzevir, Discorsi e Dimostrazioni<br />
Matematiche is considered the first<br />
important discussion <strong>of</strong> modern physics.<br />
The use <strong>of</strong> the word “Elzevir” as a noun<br />
describing a “pocket-book” sized collector’s<br />
edition <strong>of</strong> the classics became quite<br />
commonplace in the educated circles <strong>of</strong> the<br />
late nineteenth century.<br />
9<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
Bridging the gap between<br />
yourself and your Singaporean staff<br />
by Dr Marc van Loo<br />
Listening to (expatriate) managers and business owners talking to each<br />
other, or talking to me in my role as leadership consultant, it is perfectly<br />
clear there is a serious problem understanding local work ethics and/or<br />
how to deal with it. While few managers complain about their staff’s<br />
willingness to work hard, there are many complaints on employees’<br />
perceived lack <strong>of</strong> willingness to take ownership, responsibility and<br />
initiative, and their alleged lack <strong>of</strong> ability to think creatively and<br />
critically, “out <strong>of</strong> the box”.<br />
In this article, I will argue that, while these<br />
perceptions have a basis in fact, they can be<br />
addressed by a manager who understands their<br />
origins and who is willing to act as a teacher.<br />
To begin with some history, most countries<br />
in the region decided some time ago that they<br />
wanted to build up a highly-educated population<br />
to stimulate economic development. The way that<br />
large parts <strong>of</strong> Asia, including Singapore, decided<br />
to achieve this objective is by adopting rigorous<br />
educational standards, against which everyone<br />
would be measured. The idea was that those who<br />
do well in the system should receive extra training<br />
and benefits (including automatic entry in the<br />
job-market in the earlier stages <strong>of</strong> development),<br />
as these people would be the front-runners in<br />
ensuring the country’s progress.<br />
This policy initiated a rat-race to achieve ‘the<br />
highest standard’ which has seen few winners<br />
and many losers. Unlike in most western systems,<br />
the system leaves very little room to stimulate<br />
and encourage students’ individual strengths, as<br />
everyone is held to the same standard. Since all<br />
parents want their students to attain the highest<br />
standards, there is typically disappointment with<br />
the 70% or so who do not qualify for junior college<br />
(called JC here, the entry point to university). But<br />
even for the “lucky” 30%, there is no peace: society<br />
looks at which particular JC the students go to, as<br />
some are considered ‘lousy’ and others ‘good’. And<br />
even if you are in a “good” JC, you will once again<br />
be ranked within your own school and pushed to<br />
attain the highest standard within the school. It<br />
is no surprise that this system generates people<br />
with low self-esteem.<br />
The central standards Singapore has adopted<br />
have by now generated their own dynamics.<br />
Parents are paranoid that their children lose out<br />
on opportunities and thus insist on across-the-board<br />
‘fairness’ which makes it even more difficult for a<br />
teacher to cater to students individually. Every<br />
teacher is expected to provide the students with<br />
identical opportunities. Thus, those tests and<br />
exams ‘that count’ are supposed to be given at<br />
the same time across the entire year. There is only<br />
one standard that matters and that is passing the<br />
final exam. The British A-level system adopted in<br />
Singapore is generally recognized to be a poor<br />
education system, in which success can be secured<br />
by practicing past papers (rather than gaining real<br />
understanding that allows a student to generate<br />
new knowledge). The educational focus in<br />
Singapore is hence sharply defined: pass the exam<br />
through endless practice <strong>of</strong> past papers. This<br />
system leaves no room for argument or personal<br />
opinion, and it does not demand creativity nor<br />
critical insight. Worse: not only does the system<br />
not encourage critical thinking, it tends to<br />
discourage it, as criticism <strong>of</strong> a teacher or superior<br />
is <strong>of</strong>ten portrayed as contrary to Asian values.<br />
Make no mistake about it. All Singaporeans<br />
know that this lack <strong>of</strong> critical feedback to the top<br />
is unproductive. Everyone has personal experience<br />
with the endless meetings where staff is forced to<br />
listen to their superiors talking nonsense for hours<br />
in a row. But rather than raising criticism (which is<br />
– <strong>of</strong>ten wrongly! – perceived to be against your best<br />
interest) everyone will keep mum, hoping that the<br />
meeting will end faster that way. The basis for this<br />
behavior is laid at school. Starting with the schoolsystem,<br />
society has conferred a high premium on<br />
following transparent protocols and procedures<br />
(also since this is viewed as an integral part <strong>of</strong><br />
Singapore’s prided meritocracy). As long as you can<br />
follow a protocol, no-one can blame you, even if<br />
the protocol is obviously flawed. On the plus side,<br />
this has led to a generally extremely effective<br />
public service, which is magnificently swift in<br />
dealing with standard requests. But the system<br />
breaks down whenever you have an unusual<br />
request, not covered in the procedures. In that<br />
case the employee will generally not move forward<br />
unless clearance has been obtained from a superior.<br />
If your request is sufficiently complex, you can be<br />
in for a long wait unless you push through straight<br />
to the top. This system obviously places an<br />
enormous strain on the bosses, who are swamped<br />
with trivial issues not covered in procedures on<br />
which their feedback is needed.<br />
10<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
While local bosses are <strong>of</strong>ten intensely<br />
frustrated with this as well, it is hard for them to<br />
see a way out, because there is no tradition in<br />
education that teaches people to make their own<br />
judgments and decisions. The whole concept <strong>of</strong><br />
on-the-job-training is virtually non-existent here.<br />
Half an hour or less instruction is <strong>of</strong>ten regarded<br />
as sufficient for someone to start a new job. If the<br />
new staff gets stuck, they will ask someone else<br />
for the standard procedure, and if that doesn’t<br />
exist, they will pass the request on to a superior.<br />
To put things in international perspective, the<br />
system-centered model embraced by Singapore<br />
stands in stark contrast to the model <strong>of</strong> most<br />
Western countries and that <strong>of</strong> for instance the<br />
International Baccalaureate (“the IB” as it is<br />
popularly known), which increasingly emphasize<br />
the need to ‘put the student in the centre’. These<br />
systems set out to engage the student and connect<br />
the lesson material to the student’s personal<br />
experience. This involves a great deal <strong>of</strong> teacher<br />
autonomy: individual teachers can decide on their<br />
own lesson plans, the materials they use, the tests<br />
they set, and how they assess the students. The<br />
world’s most successful national education system<br />
is Finland’s, whose system that went furthest in<br />
this direction. This system has made the teacher<br />
fully autonomous. It has further introduced an<br />
assessment system where individual teachers<br />
measure progress relative to the individual<br />
student’s starting point. Its curriculum involves<br />
a great deal <strong>of</strong> problem solving as opposed to<br />
rote learning.<br />
There is an <strong>of</strong>t-repeated public misperception<br />
that the Asian insistence on high standards, while<br />
admittedly very stressful for the students, has<br />
at least produced people with superior skills in<br />
mathematics and science. The evidence, however,<br />
points to the contrary. Science and mathematics<br />
are based on the scientific method, in which<br />
constructive skepticism and criticism plays the<br />
key role next to unrestrained imagination, two<br />
areas that are emphatically not developed by the<br />
local system. Consequently, Asia underperforms<br />
in the area <strong>of</strong> scientific research, and foreign<br />
visiting scientists are <strong>of</strong>ten taken aback by the low<br />
standards <strong>of</strong> instruction at the national universities<br />
here. In a recently published ranking, it also<br />
transpired that private entrepreneurship in<br />
Singapore is extremely low compared to other<br />
countries (Singapore ranked 29 in a survey <strong>of</strong> 30<br />
countries).<br />
%<br />
100<br />
Societal Values: Asians and Americans<br />
90<br />
80<br />
70<br />
71<br />
82<br />
78<br />
85<br />
74<br />
60<br />
59<br />
59<br />
56<br />
52<br />
29<br />
50<br />
40<br />
30<br />
42<br />
37<br />
48<br />
27<br />
32<br />
49<br />
44<br />
29<br />
39<br />
47<br />
28<br />
20<br />
11<br />
10<br />
0<br />
Respect authority<br />
Majority decision<br />
11<br />
7<br />
7<br />
Harmony<br />
Orderly society<br />
Rights <strong>of</strong> Society<br />
Personal freedom<br />
New ideas<br />
Indiv. rights<br />
Consensus<br />
10<br />
4<br />
0<br />
Official account<br />
Private decisions<br />
Think for oneself<br />
Free expression<br />
Open debate<br />
Asians<br />
Americans<br />
Respondents asked to choose up to six <strong>of</strong> 14 values. Percentage <strong>of</strong> those values ending in top six are shown.<br />
Some <strong>of</strong> the differences in values are real<br />
David Hitchcock, Asian Values and the United States: How Much Conflict?, Washington, D.C.: The Center for Strategic and<br />
International Studies, 1994.<br />
11<br />
Vol.16 • No. 7 • September 2006
BUSINESS<br />
You will need to set aside a good deal <strong>of</strong> time to<br />
convince your staff that you appreciate it when you<br />
receive critical feedback, and that you do not see a<br />
mistake as a mortal sin, but rather as a learning<br />
opportunity for the future. Just saying this once or twice<br />
or even more <strong>of</strong>ten is not enough. You will need to act<br />
as a real trainer and educator.<br />
To conclude this long introduction, the<br />
problems are real and only partly based on a<br />
cultural misunderstanding. But that does not<br />
mean they cannot be addressed. In my personal<br />
experience as coordinator <strong>of</strong> Critical Thinking at<br />
Nanyang University and as a corporate trainer, I<br />
find that Singaporeans are extremely open to<br />
change, far more so than western students, who<br />
<strong>of</strong>ten falsely believe that in the area <strong>of</strong> behavior<br />
and personal opinions, there is little they can learn.<br />
But your personnel need to be fully clear on your<br />
expectations, and you will need to spend real time<br />
spelling out exactly what these are. You need to<br />
pepper these explanations with plenty <strong>of</strong> concrete<br />
examples <strong>of</strong> what you regard as desirable work<br />
behavior, as well <strong>of</strong> those where you feel the<br />
wrong principles were at work. Do not presume<br />
that saying for instance ‘I want you to take<br />
initiative’ is enough. For people who have no prior<br />
Dr Marc van Loo is owner and founder <strong>of</strong> LooLa Adventure Resort,<br />
http://loola.net, one <strong>of</strong> the region’s foremost experiential learning<br />
centers, and he helps Singapore-based companies and schools coping<br />
with change http://ib-help.com<br />
reference to this kind <strong>of</strong> request such a directive<br />
is meaningless. Some local institutions have begun<br />
to address this area <strong>of</strong> concern. SMU university for<br />
instance has decided to make ‘speaking out’ a<br />
formal part <strong>of</strong> the assessment, and the results<br />
show it: SMU students are now noticeable for their<br />
ability to provide critical feedback, even in the<br />
face <strong>of</strong> strong opposition. Likewise, Temasek<br />
Polytechnic has embraced a novel technique,<br />
pioneered by the university <strong>of</strong> Eindhoven, called<br />
Problem-Based Learning. Again, the results are very<br />
clear: Temasek’s students are very articulate, <strong>of</strong>ten<br />
much more so than their peers from university.<br />
You will need to set aside a good deal <strong>of</strong> time<br />
to convince your staff that you appreciate it when<br />
you receive critical feedback, and that you do not<br />
see a mistake as a mortal sin, but rather as a<br />
learning opportunity for the future. Just saying this<br />
once or twice or even more <strong>of</strong>ten is not enough.<br />
You will need to act as a real trainer and educator.<br />
Remember that your staff will generally be very<br />
quick to say they understand, but this does not<br />
mean anything (this is as true for your domestic<br />
helper as it is for most personnel in the <strong>of</strong>fice).<br />
Initially you will have to test this understanding,<br />
until your staff understands that not understanding<br />
you is not a problem, and that you really prefer an<br />
honest answer. Do not be afraid or embarrassed to<br />
set little tests, such as ‘summarize what I just said’<br />
or ‘give me an example <strong>of</strong> what I just said’. Unlike<br />
many Westerners, few Singaporeans will take<br />
<strong>of</strong>fense at this, especially if you can keep it light<br />
with a big smile (but you must insist!); in fact most<br />
people vastly prefer such clear instructions rather<br />
than having to go around work without clear<br />
protocols and being not sure <strong>of</strong> what you want. Of<br />
course you need to be very consistent. If you want<br />
to teach your staff to take decisions on their own<br />
and not come to you for every small matter, you<br />
will have to curb your criticism when they do so<br />
but make an unwelcome decision. In that case,<br />
you will have to act again as a teacher, showing<br />
your appreciation that your staff has taken<br />
initiative, while calmly explaining why you do not<br />
agree with the particular decision made. Acting<br />
like this ensures that your staff understands that<br />
you see this mistake as a learning opportunity.<br />
Once your personnel understand that you are<br />
serious and consistent in your expectations, they<br />
will rise to the occasion, and they will quickly<br />
inform one another. In this respect Singaporeans<br />
are the same as everyone else: they like to take<br />
pride in their work and they like to take ownership<br />
over their decisions. You just have to help letting<br />
them know that they can really do so, and that<br />
you are ready to help them achieve that.<br />
12<br />
Vol.16 • No. 7 • September 2006
WEB WIZARDS<br />
Learning English online special<br />
http://www.learnenglish.org.uk/<br />
http://www.eslcafe.com/<br />
This internationally well known English learning site was created<br />
by Dave Sperling in 1996 as a support to his ESL (English as a<br />
Second Language) classes in California. It is intended to help<br />
both ESL students and teachers. It <strong>of</strong>fers sections on idiom,<br />
phrasal verbs, pronounciation, a help section, a very active<br />
forum where you can ask your questions on the English language.<br />
There’s nothing fancy about the look and feel <strong>of</strong> this site.<br />
But it is simple, fast, highly functional and highly interactive<br />
in keeping with the meeting place concept that has proven so<br />
successful. The help centre was one <strong>of</strong> the first sections <strong>of</strong> the<br />
site to open and it is still one <strong>of</strong> the most popular. Discussion<br />
forums are another popular feature that keeps people coming<br />
again and again. Dave Sperling has a team <strong>of</strong> volunteers – all<br />
teachers from around the world – to answer the questions<br />
which are largely about English grammar. It is the job centre<br />
which “pays the rent”. At present, there are two boards – one<br />
international and one specifically for Korea whose language<br />
schools have traditionally been among Dave’s best clients.<br />
Powered by the British Council this is quite a comprehensive<br />
website with a range <strong>of</strong> different target groups. Learn English<br />
is not designed for complete beginners in English or very<br />
advanced learners, but every learner in between should be<br />
able to find something they can understand and practise. You<br />
can test your grammar, vocabulary, reading and listening skills.<br />
The tests only consist <strong>of</strong> 9 questions though, and apart from<br />
their final verdict on your general level, no feedback is given<br />
at all. Apart from the section for adults, it has a section for<br />
children with games, songs and stories and several extras, like<br />
options to print flash cards. Quite peculiar but interesting is<br />
the section on military English which is supported by the British<br />
Ministry <strong>of</strong> Defense to support peace keeping operations. This<br />
<strong>of</strong>fers a games section with games like: ‘Capture!: Can you run<br />
a covert operation?’ and ‘Scenario: For if you find yourself cut<br />
<strong>of</strong>f in enemy territory’ but also tests your knowledge on<br />
international flags, maritime vocabulary and the NATO alphabet.<br />
http://www.bbc.co.uk/worldservice/learningenglish/index.shtml<br />
This web site also helps both teacher and student to broaden their<br />
knowledge on the English language. Throughout the site you will find<br />
short courses, quizzes, grammar, vocabulary, audio and video. The<br />
grammar and vocabulary section explains hundreds <strong>of</strong> common questions<br />
on grammar categorized in categories like ‘confusing words and<br />
expressions’, ‘conjunctions and clauses’, ‘verbs and tenses’ etc. In the<br />
section ‘Watch and listen’ you can listen to over a hundred excerpts<br />
each with a list that explains difficult words, downloads <strong>of</strong> the script<br />
and a comprehension or vocabulary quiz. These excerpts are divided<br />
in 6 categories like ‘london life’ with topics like ‘the smoking ban’,<br />
‘Japanese Londoners’, and ‘Margaret Thatcher’ and the category ‘The<br />
Blue Plaque’ which is about famous persons. The web site does not<br />
have too clear a structure, but contains a lot <strong>of</strong> interesting information<br />
is interactive with lots <strong>of</strong> downloads and exercises, and is updated<br />
every week. Definitely worth browsing.<br />
13<br />
Vol.16 • No. 7 • September 2006
Interview with Pim Kraan, 16 August 2006<br />
By Way Ying Lee<br />
The Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands has a new<br />
employee: Pim Kraan, Counsellor/Deputy Head <strong>of</strong> Mission. He<br />
has taken over the position <strong>of</strong> Marcel van der Kolk, who after<br />
several years in Singapore has gone to the Permanent Mission<br />
to the European Council in Strassbourg.<br />
On Wednesday the 16 th <strong>of</strong> August we met Pim Kraan in his<br />
<strong>of</strong>fice on Orchard Road in the Liat Towers. Despite the fact<br />
that he has just arrived and had hardly any time to settle in,<br />
or to speak at length with the Ambassador (his Excellency<br />
Mr. Chris C. Sanders whom he is replacing already during his<br />
absence), Pim Kraan was looking very relaxed and he told us<br />
all about his fascinating career, about development and<br />
security politics <strong>of</strong> the Netherlands and more. Read all about<br />
it in the following interview.<br />
You have a very nice <strong>of</strong>fice up here?<br />
Yes, it has the best view I ever had. (red.: The <strong>of</strong>fice is at the<br />
13 th floor and has a clear view over a part <strong>of</strong> Orchard Road and<br />
we recognise the typical Chinese ro<strong>of</strong> <strong>of</strong> the Marriot Hotel.)<br />
To readers <strong>of</strong> the ADB magazine it would be nice<br />
to get to know you a little bit. Can you tell us about<br />
yourself?<br />
Ten days ago my wife, Reineke, and I arrived in Singapore. We<br />
got married last April and our first child is on its way. Right<br />
now we are living in that serviced apartment (red.: Pim Kraan<br />
points out one <strong>of</strong> the tall buildings he can see from his <strong>of</strong>fice)<br />
and are busy looking for a house.<br />
Even though we love to travel and have seen many countries<br />
(nb last year September I proposed to Reineke on a hill top<br />
in Zimbabwe), we have never been to Singapore. I did travel<br />
however in many countries in the region like Vietnam, Myanmar,<br />
Laos, Thailand and China.<br />
One <strong>of</strong> my other hobbies is photography. Many pictures <strong>of</strong><br />
mine <strong>of</strong> the numerous trips over the globe are now at sea in<br />
the container with our furniture and other belongings.<br />
If you have never been to Singapore before, why<br />
did you choose to live and work here?<br />
Even though we had never been here, we pretty much knew<br />
what we could expect. Singapore is known for its<br />
safety, cleanliness and excellent medical facilities<br />
<strong>of</strong> course. And besides being a large and modern<br />
city, it is also very green. As parents-to-be we<br />
feel that these things are very important.<br />
What does an Embassy<br />
Counsellor do?<br />
In general I am responsible<br />
for the supervision <strong>of</strong><br />
the Embassies various<br />
sections, like the<br />
chancery where visa, passports and other <strong>of</strong>ficial documents<br />
are being issued, as well as the administration and finance<br />
sections. And I am head <strong>of</strong> the economics department within<br />
the Embassy. The Embassy provides assistance to companies<br />
both in Singapore and in the Netherlands for market access and<br />
sales. Sometimes, companies in Holland just want to find out<br />
what the conditions are for production or regional sales, or they<br />
are looking for associate business partners. Often we only have<br />
to give the names <strong>of</strong> companies in the required target group.<br />
But we also try to stimulate the development <strong>of</strong> bilateral<br />
cooperation in certain fields, like research and development,<br />
bio-tech, water management etc.<br />
If the Ambassador is out <strong>of</strong> the country or otherwise is not<br />
available for certain duties, I will be replacing him. But <strong>of</strong><br />
course, I am still new on the block and still fully occupied<br />
finding my way.<br />
It is said that Singapore is the place for Ambassadors<br />
to end their career since their retirement in fact<br />
starts here. Do you think working at the Embassy<br />
based in Singapore is an easy job?<br />
(Laughing) Of course it makes a difference to be working in a<br />
place like Singapore compared to, for instance, London or<br />
Beijing. If I were to go to London I would probably not be the<br />
deputy head <strong>of</strong> mission, but I would be first secretary or so.<br />
That has to do most with the size <strong>of</strong> the Embassy, rather than<br />
the post being easy or not. For an Ambassador every posting<br />
has its own challenges and difficulties and working in Asia -as<br />
you all know- is different from Europe or Africa. So it’s hard<br />
to compare. But Singapore is a much wanted and rather<br />
comfortable posting, I would say.<br />
Is it your ambition to become an Ambassador?<br />
For many years I have been in a different line <strong>of</strong> work. The last<br />
10 years at the Ministry <strong>of</strong> Foreign Affairs in The Hague. This is<br />
my first experience in this particular setting. I am anxious to<br />
learn all there is to know about this job as Counsellor and am<br />
very interested in <strong>Dutch</strong> trade with Singapore. So I have time<br />
and we’ll see what the next 4 years will bring. And after that…<br />
nobody knows! Although I do have ambitions, that is not what<br />
is on my mind right now.<br />
Can you tell us about your previous pr<strong>of</strong>essional life?<br />
I have been working for a number <strong>of</strong> companies, among them:<br />
Philips in Apeldoorn (the Netherlands) and a small scale company<br />
selling fasteners, like screws, nuts and bolts. I studied an MBA<br />
Business Administration and in 1990 decided to work for the<br />
emergency aid organisation Doctors without Borders (Médécins<br />
sans Frontières (MSF)). For about 4 years I worked in war torn<br />
and disaster areas. I started in Turkey and Iraq during the 1 st<br />
Golf war, went to Liberia, Bangladesh, Mexico, Azerbaidjan,<br />
Ivory Coast, Uganda, Angola and Rwanda.<br />
As a logistician and coordinator I was responsible for the<br />
technical and operational support <strong>of</strong> medical programmes, and<br />
later on the overall management. At some point I joined the<br />
Belgian counterpart <strong>of</strong> the organization, because at their<br />
activities in Ruanda during the genocide, all Belgian and<br />
14<br />
Vol.16 • No. 7 • September 2006
French staff had to leave the country for security reasons and<br />
because <strong>of</strong> my <strong>Dutch</strong> nationality, it was convenient that I took<br />
over the management <strong>of</strong> the entire operation. That was a<br />
particularly difficult time.<br />
It was there during my last posting in Ruanda that I met Jan<br />
Pronk (red.: former Minister for Development Cooperation). That<br />
was in 1994. We met in Uganda and spoke at length about the<br />
situation in Ruanda. Both in humanitarian, political terms and<br />
with regard to human rights. After that encounter he and I stayed<br />
in touch. When a posting in The Hague (the Netherlands) came<br />
up 2 years later, I applied and became Policy Advisor in the<br />
Humanitarian Aid Division <strong>of</strong> the Ministry <strong>of</strong> Foreign Affairs. In<br />
2000 I became Emergency Aid Expert in the same division and<br />
in 2003 I was promoted to the position <strong>of</strong> Deputy Division Head.<br />
In these positions, I had to decide what the best way was to<br />
provide aid to the needy in each and every emergency situation<br />
where the Kingdom <strong>of</strong> the Netherlands was expected to provide<br />
aid. Sometimes that required innovative thinking. For instance:<br />
when a request came for helicopters from Mozambique during<br />
the disastrous floods in 2000, we couldn’t make use <strong>of</strong> the <strong>Dutch</strong><br />
military helicopter fleet, because it simply would take too long<br />
to get them there into operation. We found the solution in quickly<br />
donating money to a neighbouring country that was already<br />
providing air rescue services, so they could buy the necessary<br />
fuel for their helicopters and finish the rescue within 48 hours.<br />
We (red.: Ministry <strong>of</strong> Foreign Affairs) basically answer all relevant<br />
requests for emergency assistance, but every time it is a<br />
challenge to look for the best solution, not the most obvious.<br />
The budget for humanitarian aid is about €240 million<br />
this year, like last year, and that is mainly because <strong>of</strong> large<br />
scale sudden-onset disasters like the Tsunami, the earthquakes<br />
in Pakistan and Java, flooding in Surinam, food shortages<br />
throughout Africa, etc, etc.<br />
In the Netherlands we hear many complaints about<br />
the fact that the Netherlands contributes relatively<br />
a large sum to development cooperation compared<br />
to other (larger) countries. Do you think one is too<br />
negative about this subject?<br />
Yes, some parties use this subject for their gain in the political<br />
arena and influence the media. But that’s the way it works in<br />
politics. I personally don’t mind, because I know that we are<br />
doing the right thing. Maybe it sounds like a lot, but I do not<br />
think that 0.8% <strong>of</strong> Gross National Product is a lot, compared to<br />
the 99,2 % that’s spend on other things in the national budget.<br />
Besides that, I strongly believe that, if we make sure we<br />
contribute the right way, we all benefit; not only the recipient<br />
countries, but ourselves as well. Because poverty, conflicts,<br />
disasters and the exclusion <strong>of</strong> big groups <strong>of</strong> people from the<br />
global economy are real sources <strong>of</strong>, for instance, terrorism.<br />
Development Cooperation can also have a direct and positive<br />
impact on global stability and so on the investment climate for<br />
(<strong>Dutch</strong>) companies. That’s why the <strong>Dutch</strong> minister for Dev Co<br />
and Defence are working so closely together.<br />
Furthermore it is important to know, that even though<br />
for instance humanitarian aid can cost a lot <strong>of</strong> money, the<br />
spin-<strong>of</strong>f can be even greater. A recent example is the hurricane<br />
catastrophe in New Orleans: our Ministry <strong>of</strong> Transport, Public<br />
Works and Water Management was asked by my former division<br />
to send an emergency pumping unit and specialised personnel<br />
(by the way, governments all over the world acknowledge the<br />
expertise and specific skills <strong>of</strong> this Ministry and seek their help<br />
in all kind <strong>of</strong> water related problems). Thanks to their actions<br />
<strong>Dutch</strong> companies got a direct spin-<strong>of</strong>f <strong>of</strong> $30 million worth <strong>of</strong><br />
contracts, and more is expected! That was not foreseen when<br />
we decided to provide the aid.<br />
As you will have noticed, I like to think out <strong>of</strong> the box and<br />
explore ways <strong>of</strong> cooperation between actors, to the benefit <strong>of</strong><br />
all involved. An attitude that could assist me in my position<br />
as economic counsellor.<br />
Returning to Singapore, in a few weeks the IMF/WB<br />
annual meeting will be held in Singapore. Is the<br />
<strong>Dutch</strong> embassy involved in this event?<br />
Yes, however not directly. This event is organised by the<br />
International Monetary Fund and the World Bank. These<br />
institutions, together with the authorities here, are responsible<br />
for the invitations, the hotel reservations, traffic, security,<br />
everything. Of course we will be involved with the <strong>Dutch</strong><br />
delegation among whom Minister Zalm <strong>of</strong> Finance, Minister van<br />
Ardenne <strong>of</strong> Development Cooperation and Mr. Wellink (director<br />
<strong>of</strong> the <strong>Dutch</strong> National Bank).<br />
Finally Mr. Kraan, how do you see the future <strong>of</strong> the<br />
<strong>Dutch</strong> community and yourself in Singapore?<br />
Well, for me it is a little early to say too much on this subject,<br />
but economically spoken a growth is expected. Several years<br />
ago a number <strong>of</strong> companies decided to move to China in order<br />
not to miss out on ‘the action <strong>of</strong> the world biggest market’. In<br />
their hurry to be part <strong>of</strong> all this, there were companies who<br />
didn’t take the time to investigate whether it would be the<br />
best for the company to be located in China, or if f.i. Vietnam<br />
was a better place for their product or production. Some have<br />
already returned to Singapore and others may follow.<br />
As for myself, I am looking forward to meeting as many <strong>of</strong><br />
the ADB members I can, to get to know them and their<br />
businesses, as well as the colleagues <strong>of</strong> the other Embassies<br />
and the Singaporeans that I will be both pr<strong>of</strong>essionally and<br />
privately involved with. Me and my wife are very much looking<br />
forward to our time in Singapore.<br />
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SINGAPORE<br />
Delft Hydraulics in Singapore<br />
Introduction<br />
Delft Hydraulics is a leading water and<br />
environmental research and specialist consultancy<br />
institute that has established a foothold worldwide<br />
in water management and related fields. Some<br />
<strong>of</strong> Delft’s recent major projects include the<br />
development <strong>of</strong> flood simulation models for<br />
Hurricane Katrina in the US as well as hydrodynamic,<br />
morphological and environmental studies related<br />
to Venice Lagoon (Italy), the flood barrier near<br />
St. Petersburg (Russia) and the Palm Islands,<br />
among others.<br />
By Tjitte Nauta<br />
WL | Delft Hydraulics<br />
Established in 1927 and based in Delft, Delft Hydraulics is an independent<br />
institute for specialised advice and applied water related research. Our<br />
350 qualified employees provide consultancy services to <strong>Dutch</strong> and<br />
foreign clients ranging from policy support to design and technical<br />
assistance in areas such as <strong>of</strong>fshore regions, coasts, harbours, estuaries,<br />
rivers and canals as well as industrial flow processes. Delft Hydraulics<br />
also develops high-end s<strong>of</strong>tware products that are sold and applied<br />
worldwide. Clients include national and regional government, district<br />
water boards, multi-lateral financial managers and commercial interests<br />
including engineering firms, contractors and industry.<br />
Experience in Singapore<br />
Delft Hydraulics has been providing pr<strong>of</strong>essional<br />
services to a range <strong>of</strong> government authorities in<br />
Singapore. We are particularly proud <strong>of</strong> the good<br />
working relationship with Housing and Development<br />
Board (HDB) related to assisting their Research &<br />
Planning Department for various investigations<br />
related to existing and planned land reclamation<br />
projects.<br />
This relationship also led to establishment<br />
<strong>of</strong> stronger ties with a number <strong>of</strong> academic and<br />
pr<strong>of</strong>essional institutions in Singapore, such as<br />
with Tropical Marine Science Institute <strong>of</strong> National<br />
University Singapore and Surbana International<br />
Consultants. These agreements were forged<br />
in order to promote scientific and technical<br />
cooperation as well as to identify joint commercial<br />
opportunities. As a result, the international<br />
expertise <strong>of</strong> Delft Hydraulics has got synergetically<br />
combined with the experience, expertise and local<br />
knowledge <strong>of</strong> engineers and scientists in Singapore.<br />
Most <strong>of</strong> the studies undertaken by Delft<br />
Hydraulics in Singapore are related to impact<br />
assessments upon hydrodynamics, water quality,<br />
navigation, hydrology and ecology. Due to the<br />
multidisciplinary nature <strong>of</strong> these studies it has<br />
Lay-out <strong>of</strong> a detailed computer model grid<br />
established to perform studies on water<br />
movements surrounding Singapore<br />
also been necessary to facilitate workshops and<br />
discussions with representatives <strong>of</strong> related agencies<br />
like Public Utilities Board (PUB), Maritime & Port<br />
Authority (MPA), National Environment Agency<br />
(NEA), National Parks Board (NParks), Agri-food and<br />
Veterinary Authority (AVA), Ministry <strong>of</strong> National<br />
Development (MND), Attorney General’s Chambers<br />
(AGC), and Ministry <strong>of</strong> Foreign Affairs (MFA). This<br />
has proved invaluable for incorporating the<br />
interests <strong>of</strong> the Government <strong>of</strong> Singapore and other<br />
local stakeholders into a well-balanced framework<br />
for analysis <strong>of</strong> potential impacts and investigation<br />
<strong>of</strong> possible mitigatory measures where necessary.<br />
Delft Hydraulics and Marina Bay<br />
More recently, Delft Hydraulics has started<br />
working directly for PUB Singapore. PUB is<br />
statutory board responsible for Singapore’s water<br />
supply, management <strong>of</strong> water catchment and<br />
sewerage in an integrated fashion.<br />
By commission <strong>of</strong> the PUB, WL | Delft Hydraulics<br />
is developing a water quality management plan for<br />
Marina Bay / Reservoir, which will shortly be closed<br />
<strong>of</strong>f from the sea by the construction <strong>of</strong> a barrage.<br />
Located in the Central Business District <strong>of</strong> the city<br />
<strong>of</strong> Singapore, the new reservoir will not only play<br />
an important role in the drinking water supply and<br />
flood control, but will also be used for recreational<br />
purposes.<br />
By performing water quality assessment and<br />
modelling studies, Delft Hydraulics will map out<br />
the transition process from an estuarine into<br />
a freshwater system. Within the study Delft<br />
Hydraulics will create a framework for an<br />
operational water quality management system.<br />
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Vol.16 • No. 7 • September 2006
SINGAPORE<br />
Catchment <strong>of</strong> Marina Bay (10,000 ha or 1/6 <strong>of</strong> Singapore)<br />
Using this innovative and advanced system, water<br />
managers will be able to intervene more efficiently<br />
in order to maintain the required water quality.<br />
With the development <strong>of</strong> such a dynamic<br />
model, it will be possible to simulate the conditions<br />
<strong>of</strong> the Marina Reservoir even before the barrage is<br />
completed. This will in turn allow PUB to predict<br />
the behaviour <strong>of</strong> the water under different<br />
scenarios and varying conditions, in order to help<br />
plan and take any necessary measures in advance.<br />
The project will have a duration <strong>of</strong> 2.5 years<br />
and the project costs are expected to total 2.4<br />
million euro. Both the National University <strong>of</strong><br />
Singapore (NUS) and the Tropical Marine Science<br />
Institute (TMSI) are cooperating with Delft<br />
Hydraulics on monitoring related aspects <strong>of</strong> the<br />
Marina Reservoir project.<br />
Centre <strong>of</strong> Excellence for Water<br />
Knowledge<br />
Through an initiative <strong>of</strong> the National Research<br />
Foundation in Singapore, WL | Delft Hydraulics<br />
has been asked to act as a strategic partner for<br />
innovative research in the field <strong>of</strong> water and the<br />
environment. To this end, Delft Hydraulics has<br />
signed a Memorandum <strong>of</strong> Understanding with the<br />
Public Utilities Board (PUB) in Singapore and the<br />
National University <strong>of</strong> Singapore. This collaboration<br />
will focus on the development <strong>of</strong> knowledge<br />
and the exchange <strong>of</strong> knowledge in the fields <strong>of</strong><br />
water management, hydraulic engineering and<br />
the urban water cycle.<br />
The centre aims to embark in cutting edge<br />
research to serve the needs not only <strong>of</strong> Singapore<br />
but more importantly <strong>of</strong> the region and beyond.<br />
The Memorandum <strong>of</strong> Understanding marked the<br />
start <strong>of</strong> a Delft-Singapore alliance, paving the<br />
way for collaboration in multi-institutional and<br />
interdisciplinary research, information exchange and<br />
technology transfer related to water management,<br />
hydraulic engineering and urban water cycles.<br />
Specifically, the centre will engage in:<br />
• Applied R&D in collaboration with Research<br />
Institutes from both the Netherlands and<br />
Singapore;<br />
• Fundamental R&D activities encompassing<br />
post-doctoral, Ph.D. and M.Sc. level research;<br />
• Development <strong>of</strong> pr<strong>of</strong>essional training courses for<br />
local and regional utilities/industry in the form<br />
<strong>of</strong> executive programmes and short courses.<br />
The Centre will also provide a platform for<br />
other <strong>Dutch</strong> Research Institutes and Universities<br />
to collaborate with Singapore Universities and<br />
research institutes.<br />
Branch <strong>of</strong>fice<br />
As a result <strong>of</strong> its increased activities Delft Hydraulics<br />
has decided to strengthen its local presence and<br />
set up a branch <strong>of</strong>fice in Singapore.<br />
Contact and Additional Information<br />
Mr. Tony Minns – Regional Manager (Tony.Minns@wldelft.nl)<br />
Mr. Tjitte Nauta – Project Manager Marina Bay (Tjitte.Nauta@wldelft.nl)<br />
Mr. Vladan Babovic –Singapore Representative (Babovic@wldelft.nl)<br />
Ms. Visnja Coric – Singapore Office Manager (Visnja.Coric@wldelft.nl)<br />
Website: www.wldelft.nl<br />
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Vol.16 • No. 7 • September 2006
SINGAPORE<br />
World Press Photo Exhibition back<br />
After a successful exhibition in Singapore in<br />
2002, The World Press Photo Exhibition will<br />
be back in September! These prize-winning<br />
photos capture the most powerful, moving and<br />
sometimes disturbing events <strong>of</strong> the year 2005.<br />
The World Press Photo Exhibition is the result<br />
<strong>of</strong> the largest and most prestigious annual press<br />
photography contest in the world. The World Press<br />
Photo <strong>of</strong> the Year (the main overall prize) is <strong>of</strong>ten<br />
referred to as the ‘Oscar <strong>of</strong> Photography’. After<br />
the contest, the prize-winning photographs are<br />
assembled into a travelling exhibition. The World<br />
Press Photo Exhibition exists just over 50 years<br />
and it has come to be regarded as the most<br />
prestigious award for photojournalism in the<br />
world. The travelling exhibition is visited by<br />
over 2 million people in about 50 countries.<br />
World Press Photo’s mission is to encourage high<br />
pr<strong>of</strong>essional standards in photojournalism and<br />
to promote a free and unrestricted exchange<br />
<strong>of</strong> information. The exhibition aims to support<br />
pr<strong>of</strong>essional press photography on a wide<br />
international scale. Promotional activities include<br />
an annual contest, exhibitions, the stimulation <strong>of</strong><br />
photojournalism through educational programs,<br />
and creating greater visibility for press photography<br />
through a variety <strong>of</strong> publications.<br />
World Press Photo Foundation<br />
To get a better insight into some aspects <strong>of</strong><br />
the exhibition, I spoke with Michiel Munneke,<br />
Managing Director, and Marc Prüst, Head <strong>of</strong><br />
Exhibitions at the World Press Photo Foundation.<br />
Who decides who will be the chairman <strong>of</strong> the<br />
jury? Michiel Munneke: “The chairperson <strong>of</strong> the<br />
World Press Photo jury is decided upon by a small<br />
committee that consults former jury members and<br />
the secretary <strong>of</strong> the jury. The chairperson must<br />
have served on a World Press Photo jury before<br />
and must have an outstanding reputation within<br />
the international photojournalistic community.”<br />
What are the criteria for the jury to decide what<br />
photographs will win? Michiel Munneke explained:<br />
“The jury has basically two sets <strong>of</strong> values to judge<br />
press photography: values related to the visual<br />
art (dealing primarily with the visual element -<br />
the aestatics - <strong>of</strong> the image) and journalistic<br />
values that focus on the content. Does the<br />
photograph have a clear structure and a strong<br />
Did you know?<br />
• World Press Photo Foundation is based in Amsterdam<br />
• 4,448 Pr<strong>of</strong>essional photographers (122 countries) submitted photographs<br />
for the ‘06 contest<br />
• With a record number <strong>of</strong> entries: 83,044 images<br />
• 96% <strong>of</strong> all images are submitted in digital format<br />
• The exhibition consists <strong>of</strong> approximately 200 photographs<br />
• Prizes are awarded in 10 theme categories<br />
(Spot News, General News, People in the News, Sports Action, Sports<br />
Features, Contemporary Issues, Daily Life, Portraits, Arts and<br />
Entertainment and Nature)<br />
• The exhibition travels to over 50 countries around the world & is visited<br />
by 2 million people.<br />
Edmond Terakopian, United Kingdom,<br />
Press <strong>Association</strong><br />
London underground bomb attack survivor, London<br />
18<br />
Vol.16 • No. 7 • September 2006
SINGAPORE<br />
in Singapore<br />
By<br />
Sascha Roosen<br />
composition? Is the cropping and<br />
use <strong>of</strong> colour adequate? Does it<br />
have any stopping power, is the<br />
eye being seduced by beauty or<br />
any other visual quality? And on the<br />
journalistic side is the message clear<br />
and relevant? Does it come across?”<br />
Another question I asked both men<br />
was why the premier award, the<br />
World Press Photo <strong>of</strong> the Year, is<br />
usually <strong>of</strong> a dramatic event? Is this<br />
done on purpose to attract a larger<br />
audience? Michiel indicates that this<br />
is not the case, but that the World<br />
Press Photo <strong>of</strong> the Year is chosen,<br />
because <strong>of</strong> its photographic merits<br />
and journalistic value! Marc adds<br />
that the overall winning award is<br />
presented to the photographer<br />
whose image, which is selected from<br />
all entries, represents an event,<br />
situation or issue <strong>of</strong> great journalistic importance<br />
in that year and demonstrates an outstanding<br />
level <strong>of</strong> visual perception and creativity. It is<br />
up to the jury to decide what image fits this<br />
description best.<br />
To get a better idea about some <strong>of</strong> the logistics <strong>of</strong><br />
their programs, I asked why the exhibition is still<br />
not seen in every country <strong>of</strong> the world? Marc Prüst,<br />
Head <strong>of</strong> Exhibitions: “The exhibition can be seen<br />
at more then 90 venues in more then 50 countries<br />
this year. All continents (except Antarctica) will<br />
be hosting the exhibition. Mainly in countries with<br />
less developed economies it is more challenging<br />
to show the exhibition. World Press Photo asks<br />
for a rental fee for the exhibition in order to cover<br />
the costs it makes for production and shipment<br />
<strong>of</strong> the materials. In general this rental fee has to<br />
be raised locally which makes it difficult to show<br />
the exhibition in certain regions. Thanks to the<br />
support <strong>of</strong> the Netherlands Ministry <strong>of</strong> Foreign<br />
Affairs, World Press Photo is able to organise<br />
educational programs in the countries with less<br />
developed media structures. Furthermore, as<br />
part <strong>of</strong> these programs, the annual exhibition is<br />
also shown.”<br />
Does the exhibition stimulate photographers<br />
worldwide to upgrade their own quality?<br />
According to Marc, “The exhibition allows the<br />
Finbarr O’Reilly, Canada, Reuters<br />
World Press Photo <strong>of</strong> the Year<br />
Mother and child at emergency feeding center, Tahoua, Niger<br />
visitors to see a varied collection <strong>of</strong> photography<br />
<strong>of</strong> high quality. By seeing these images, visitors<br />
might get a better understanding <strong>of</strong> what is<br />
possible within the world <strong>of</strong> photography, and<br />
what are some <strong>of</strong> the developments within<br />
photojournalism. However, ultimately, it is up to<br />
the individual photographer to develop himself<br />
and to find the right stories.”<br />
Asked about the workshop & educational programs<br />
which are organised by the world Press Photo,<br />
Marc Prüst explained. “The goals <strong>of</strong> the World<br />
Press Photo seminar programs are tw<strong>of</strong>old. On<br />
the one hand they concern the training <strong>of</strong> local<br />
photojournalists; on the other the goal is to<br />
strengthen the local training capacity <strong>of</strong> the local<br />
organisation in the field <strong>of</strong> photojournalism. This<br />
means that for each seminar World Press Photo<br />
tries to identify a pr<strong>of</strong>essional and dedicated<br />
local organisation that has a sustainable mode <strong>of</strong><br />
operation. These organisations must have shown<br />
interest in support <strong>of</strong> the (photo) journalistic<br />
community through previously organized<br />
programs. Furthermore they must have a clear<br />
and specific interest in further developing their<br />
training activities in the field <strong>of</strong> photojournalism.<br />
It is important to note that the local organisations<br />
that World Press Photo cooperates with remain<br />
totally independent. They do not become the local<br />
agents or representatives for the Foundation.<br />
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Vol.16 • No. 7 • September 2006
SINGAPORE<br />
Pål Hermansen, Norway, for Orion Forlag/Getty Images<br />
Polar bear, Svalbard<br />
Kieran Dodds, United Kingdom, Evening Times/The Herald<br />
Fruit bats, Kasanka National Park, Zambia<br />
A question that has intrigued me for some time is<br />
why Singaporean photographers hardly ever win<br />
a prize? According to Marc is it hard to give specific<br />
reasons why photographers from certain countries<br />
do not win prizes in contests like World Press<br />
Photo. “Obviously, World Press Photo is a contest<br />
for which photographers or editors have to enter<br />
work. Work that is not entered cannot win prizes.<br />
However, as the jury sees the images without<br />
knowledge <strong>of</strong> the name <strong>of</strong> the photographer, there<br />
is no reason why photographers from Singapore<br />
cannot win.”<br />
Asked what his favourite photograph is, Michiel<br />
Munneke replied: “There is no single image I<br />
consider my favourite. In general I am intrigued<br />
by photographs that trigger my imagination and<br />
teach me something. Or photographs that raise<br />
questions instead <strong>of</strong> answering them. In this year’s<br />
contest I am extremely moved by the series <strong>of</strong><br />
photographs <strong>of</strong> a young Hungarian photographer<br />
Tamas Deszo who paints the life <strong>of</strong> ordinary<br />
Romanian people. His intimate photo essay won<br />
2nd prize in the daily life category”. Come check<br />
this out for yourself at the exhibition.<br />
Local support <strong>of</strong> exhibition<br />
World Press Photo receives support from the <strong>Dutch</strong><br />
Postcode Lottery and is sponsored worldwide by<br />
Canon and TNT. The exhibition in Singapore was<br />
made possible with local support from Rabobank<br />
International & Lee Foundation. Asked why the<br />
Rabobank wants to sponsor such an event, Mr.<br />
Fergus Murphy, Head <strong>of</strong> Asia Region, commented:<br />
“The Rabobank is proud to bring the World<br />
Press Photo to Singapore. As a socially responsible<br />
and involved bank, Rabobank is committed to<br />
contribute to achieving these goals. It is put into<br />
practice by Rabobank’s funding and sponsoring<br />
activities, our support <strong>of</strong> volunteer work and<br />
alliances with other organisations in the<br />
Netherlands and abroad. We are extremely<br />
happy as main local sponsor to play our role in<br />
encouraging as many people as possible to enjoy<br />
art and culture. Since its establishment, we have<br />
always been a bank <strong>of</strong> and for the people and<br />
therefore, Rabobank’s support <strong>of</strong> the World Press<br />
Photo contributes to bringing people closer to<br />
art and culture and confirms Rabobank’s leading<br />
and (culturally) involved image’.<br />
Date : 8 – 28 September 2006<br />
Time : 10 am - 9 pm (daily)<br />
Location : National Library<br />
100 Victoria Street<br />
Level 7 and 8<br />
The Promenade<br />
Admission : Free<br />
Co-organised by: Roosen Eventures and Embassy<br />
<strong>of</strong> the Kingdom <strong>of</strong> the Netherlands. If you want<br />
to buy a 2006 World Press Photo Yearbook,<br />
please call: 6465 7592.<br />
For more information: www.worldpressphoto.com<br />
20<br />
Vol.16 • No. 7 • September 2006
MONEY<br />
The psychology <strong>of</strong> Investing<br />
Jeroen is Managing Director<br />
<strong>of</strong> Blue Anchor Consulting,<br />
a Financial Consulting,<br />
Advice and Intermediation<br />
Firm and can be reached at<br />
jeroen.thijs@gmail.com<br />
Recently I came across the following quote<br />
“Neither basic value nor news events provide the genuine catalysts for market movements. Rather,<br />
price changes are psychological in nature, the predictable result <strong>of</strong> large numbers <strong>of</strong> buyer’s and<br />
seller’s predispositions toward those values and news events.”<br />
This makes a lot <strong>of</strong> sense to me. I have always questioned the basic economic theory regarding the<br />
valuation <strong>of</strong> individual stocks. Perhaps over the longer term there is something like a fair value <strong>of</strong> a<br />
company’s stock given its earning potential discounted at the relevant risk adjusted rate. But if we all<br />
agree that a stock should be valued at a certain price, or at least a price within a certain range, how<br />
could we explain the extreme volatility? Does the value <strong>of</strong> the underlying business and business potential<br />
change every hour, day, week? Obviously not. The reason that stock prices move is that buyers and<br />
sellers <strong>of</strong> that stock continuously adjust to the expected value <strong>of</strong> a business given new company specific<br />
and general market events. Rarely does a daily or even monthly move in a specific stock price relate to<br />
a fundamental change in the underlying business <strong>of</strong> that company.<br />
This is where it gets tricky. The long term investor can only be successful if he ignores the volatility<br />
<strong>of</strong> a stock or sector and only takes decisions with respect to his portfolio when a change in fundamentals<br />
<strong>of</strong> the individual stock or sector gives him a reason to do so. In other words, it pays to ignore the noise.<br />
Unfortunately, even though many investors claim that they are long-term investors, their actual<br />
behaviour is <strong>of</strong>ten not in line with that statement.<br />
Let me give you an example. After long deliberation, a client agreed to invest part <strong>of</strong> his portfolio<br />
in a precious metals fund with a 5-year investment horizon. Unfortunately, the investment was effected<br />
at an intermediate peak in the current precious metals bull market and the fund went down by over<br />
10% the next couple <strong>of</strong> days. The client got pretty nervous and was on the phone with his advisor daily<br />
to check the performance. He even considered taking his loss and walk away. The agreed 5-year<br />
investment was quickly forgotten.<br />
Our brain is hard-wired to focus on the short term. Although traditional economists argue that<br />
money has no direct utility, rather it is held to have indirect utility (i.e. it can be used to purchase<br />
other goods, which do provide utility), neuroscientists have found that the brain does anticipate<br />
money rewards just the same as other ‘rewards’ such as drugs and alcohol. In other words, when we<br />
decide to part with our cash in order to invest, we expect instant gratification in terms <strong>of</strong> the price<br />
<strong>of</strong> the asset to rise straight away.<br />
This is just one <strong>of</strong> the many psychological issues that we encounter in investing. As I am personally a<br />
much more active investor than average (some call it trading), I have experienced and am still experiencing<br />
many cognitive biases that are affecting my ultimate return. I have a come across over 25 cognitive<br />
biases over the past couple <strong>of</strong> years, but let me share a few <strong>of</strong> the most pervasive ones with you. I am<br />
pretty convinced that many have experienced some or all <strong>of</strong> them during their own investing career.<br />
Confirmation bias<br />
This represents the tendency for people to seek out information that supports something that they<br />
already believe and, potentially more damaging, ignore or undervalue information that contradicts this<br />
belief. This is very pervasive in human beings and extremely difficult to control or counteract. If you are<br />
a strong believer that the current geopolitical tensions in the world, coupled with inflation potentially<br />
spiralling out <strong>of</strong> control will have a devastating effect on the stock markets for the years to come, then<br />
22<br />
Vol.16 • No. 7 • September 2006
MONEY<br />
you will most likely read a lot <strong>of</strong> articles that confirms this view. If you accidentally come across evidence<br />
that contradicts this view, then you will hold it to a much higher standard <strong>of</strong> pro<strong>of</strong> and seek out a<br />
rationalisation from one <strong>of</strong> your sources that you already agree with. This kind <strong>of</strong> behaviour can be very<br />
expensive, as the market really does not care about your view. You might be right, but as John Maynard<br />
Keynes famously mentioned, you can be right longer than you can remain solvent. The right and only<br />
way to invest is to form an opinion and then seek out all the information you can find to contradict<br />
that opinion. If after that research you are still convinced that you are right, then you might well be.<br />
Herd bias<br />
As the name implies, herd bias is the tendency <strong>of</strong> people to believe in a certain stock or market trend,<br />
simply because other people, especially peers, do even in the presence <strong>of</strong> contradictory evidence.<br />
There are an abundant number <strong>of</strong> examples in history confirming this bias, such as the <strong>Dutch</strong> tulip<br />
mania, the railway boom and the internet boom. Behavioural finance specialists give various reasons for<br />
this behaviour. One is that people don’t trust their own judgement and look for guidance from others<br />
and so-called specialists. A More powerful reason might be that people feel much less bad about a wrong<br />
decision if the reference group suffers the same fate (i.e. massive losses). Realising this bias can greatly<br />
help your investment results albeit not that simple. For instance, if you did not believe the recent internet<br />
hype and did not invest, eventually you would have been vindicated. However, you would have had to<br />
endure great psychological abuse for more than 2 years as you would not have been part <strong>of</strong> the ‘in’-crowd<br />
and saw peers amass great sums <strong>of</strong> (temporary) wealth. It is not easy to be rational in such an environment.<br />
Anchoring<br />
This is the common human tendency for people to rely heavily on one piece <strong>of</strong> information when making<br />
a decision. In investing this usually refers to the current price <strong>of</strong> a stock or price development over the<br />
very recent history. Especially stock analysts are very good at that. They rarely like to make bold<br />
predictions but heavily rely on recent data to extrapolate into the future. If a stock is currently trading<br />
around $100 and I would ask you to predict the possible price <strong>of</strong> that stock in a year’s time, the answer<br />
would very likely be close to that $100. Depending on the recently observed volatility you might answer<br />
within a range <strong>of</strong> $80-$120. Would it surprise you if a year later this particular stock would trade at $5?<br />
If you were ever invested during the technology boom, then you know very well that this is not an<br />
exaggeration. Another very dangerous result <strong>of</strong> the anchoring bias is the fact that we have been in a<br />
long-term bull market in stocks. Most investors have not experienced very long and damaging bear<br />
markets. We might well be in one now, but most investors don’t see it given the very powerful bear<br />
market rallies, such as the one we have had over the past 3 years. When some analysts tout that the<br />
Dow Jones Industrial might well go down to 5000 over the next couple <strong>of</strong> years, most <strong>of</strong> us think that<br />
this is just impossible given the fact that the DJI is now around 11,000.<br />
Overconfidence<br />
This bias speaks for itself. If you have had a string <strong>of</strong> good results, you might attribute these wins to<br />
skill and become overconfident. This might lead to overtrading, taking on higher risks and eventually<br />
be susceptible to big losses.<br />
Can we learn from our biases?<br />
Now that we know and understand our biases, we can learn from them and become much better investors,<br />
right? Well, not necessarily. There is abundant research that we fail to learn form our past failures and<br />
tend to make the same mistakes over and over again.<br />
A good example is a simple investment game devised by Bechara et al. Each player gets $20. They<br />
have to make a decision on each round <strong>of</strong> the game, either to invest $1 or not to invest. If the player<br />
decides to invest, he has got to hand over $1 and the game master will toss a coin. If it is heads, the<br />
player wins $2.50, tails, he loses the coin. Overall 20 rounds are played.<br />
After playing 50 games (50 times 20 rounds) with a group <strong>of</strong> people, the results were that there was<br />
no evidence <strong>of</strong> learning as the game went on. If players learnt over time, they would have worked out<br />
that it was optimal to invest in all rounds as the expected value <strong>of</strong> 20 rounds is 20*(50%*$2.50+50%*$0)=$25.<br />
However as the game went on, players actually stopped playing earlier, becoming worse as time went on.<br />
According to behavioural psychlogists, the major reason that we don’t learn from our mistakes is<br />
due to the self-attribution bias. This is the tendency for good outcomes to be attributed to skill<br />
and adverse outcomes to sheer bad luck. This mechanism prevents us from recognizing mistakes<br />
as mistakes, and hence <strong>of</strong>ten prevents us from learning from these errors. An ex Goldman Sachs trader<br />
The long term<br />
investor<br />
can only be<br />
successful<br />
if he ignores<br />
the volatility<br />
<strong>of</strong> a stock or<br />
sector and only<br />
takes decisions<br />
with respect to<br />
his portfolio<br />
when a change<br />
in fundamentals<br />
<strong>of</strong> the<br />
individual<br />
stock or sector<br />
gives him a<br />
reason to do<br />
so. In other<br />
words, it pays<br />
to ignore the<br />
noise.<br />
23<br />
Vol.16 • No. 7 • September 2006
MONEY<br />
is a bit more explicit. He calls the investor’s brain a ‘lizard’ brain, “a brain that was designed to help<br />
our ancestors hunt for food, daily survival stuff. But by its very nature, investing requires us to be<br />
forward looking, to anticipate events. Our lizard brains, however, are designed to look backward.<br />
Thus the lizard brain causes us to be optimistic at market peaks (after rises) and to be pessimistic at<br />
market bottoms (after falls).”<br />
Given the fact that the biases are strongly present in our investing and also given the fact that we<br />
don’t really seem to learn from them, i.e. we tend to make the same mistakes over and over again, it is<br />
no surprise that the average investor loses in the markets. The smart money, i.e. the large pr<strong>of</strong>essional<br />
investors, probably make most <strong>of</strong> their money by exploiting the amateur investor and his biases. It takes<br />
significant discipline to trade the markets. You need to be unemotional in your buy and sell activities.<br />
How <strong>of</strong>ten have you taken a pr<strong>of</strong>it too quickly, only to see the stock rise another 50% over the next<br />
couple <strong>of</strong> months? Equally, how <strong>of</strong>ten have you failed to take losses early on in the hope that your<br />
position would recover, only to experience losses that were unimaginable? My recommendation would<br />
be that most if us are better <strong>of</strong> by leaving investment decisions to the pr<strong>of</strong>essionals and stop looking<br />
at the value <strong>of</strong> our portfolio on a daily basis. Readjust your portfolio when a fundamental shift in the<br />
underlying business, sector or economy gives you a reason to do so. These shifts occur a lot less <strong>of</strong>ten<br />
than you might think.<br />
Disclaimer: All statements and expressions are the opinion <strong>of</strong> the writer and are not meant to be<br />
investment advice or solicitation or recommendation to establish market positions. It is strongly<br />
advised that readers conduct their own thorough research relevant to decisions and verify facts<br />
from various independent sources.<br />
24<br />
Vol.16 • No. 7 • September 2006
BUSINESS NEWS<br />
Source: Het Financieele Dagblad<br />
Value Getronics now<br />
below Ordina after<br />
stock price dive<br />
Getronics lost 355 million euro in market<br />
value in two trading days at Euronext<br />
Amsterdam, just below the total market<br />
value <strong>of</strong> Unit 4 Agresso. Before the dive<br />
Getronics was worth 973 million euro,<br />
now only 618 million at the lowest point<br />
<strong>of</strong> the day (3 rd <strong>of</strong> August).<br />
With this Getronics now is valued less<br />
than Ordina, the IT-company with which it<br />
battled for PinkRoccade in 2004. Ordina is<br />
now valued at 620 million euro and gained<br />
15,7% this year where Getronics lost 55,8%.<br />
Getronics stock reached its lowest level<br />
since 2003 at 5,02 euro and lost 36,5%<br />
in two trading days. In two days 39 million<br />
shares or 30% <strong>of</strong> all shares Getronics,<br />
changed ownership.<br />
After publication <strong>of</strong> the quarterly<br />
results, which signaled a higher dept and<br />
capital flow, as well as lower than expected<br />
results and expectations, a number <strong>of</strong><br />
securities institutions have downgraded<br />
the stock.<br />
Credit assessment bureau Moody’s has<br />
lowered Getronics credit rating to B2 and<br />
announced it would possibly lower it again.<br />
The company now is only two steps away<br />
from the ‘default’ category.<br />
For the 100 million convertible bonds<br />
for 2008, Moody’s has lowered the rating<br />
from B3 to Caa1, the highest rate in the<br />
‘default’ category. This category is<br />
understood to mean there is a direct risk<br />
that the company that was granted the<br />
loan will not be able to repay the loan or<br />
settle the interest payments.<br />
By lowering the rating it will be more<br />
expensive for Getronics to borrow. In some<br />
cases the ‘default’ rating means that banks<br />
can claim their loans or make additional<br />
demands in terms <strong>of</strong> pledge, depending<br />
on the contract.<br />
Results below expectations<br />
Getronics posted a net loss <strong>of</strong> 41 million<br />
euro in the first half <strong>of</strong> this year. This is<br />
attributed to the 57 million euro book value<br />
loss on the Italian activities. Last year a<br />
net loss <strong>of</strong> 14 million euro was posted in<br />
the same period due to take over cost for<br />
Pink Roccade.<br />
The company earnings (ebita) came to<br />
34 million euro. Revenue amounted to 1.342<br />
million euro. The ebitae-margin was 2,5%.<br />
According to Getronics lower pr<strong>of</strong>itability<br />
was partly caused by continuing price<br />
pressure, a higher use <strong>of</strong> external contractors<br />
and some poor performing contracts. Further<br />
more, the company suffered from the loss<br />
<strong>of</strong> substantial parts <strong>of</strong> two large contracts<br />
in North-America.<br />
Heineken falls out <strong>of</strong> world brands<br />
top 100<br />
Heineken has fallen from the top-100 <strong>of</strong><br />
most valuable brands in the world. Last<br />
year the beer brewer just stayed in at<br />
the number 100 spot.<br />
This follows from a list published by<br />
American business magazine Business Week.<br />
Bank insurance company ING and Philips<br />
– the best ranked <strong>Dutch</strong> brand – stay in the<br />
top 100 through better achievements this<br />
year compared to last year. Philips even<br />
rose from spot 53 to 48 and is one <strong>of</strong> the<br />
bigger gainers in the list. The company now<br />
has a brand value <strong>of</strong> $ 6.7 billion.<br />
‘Stimulated by the success <strong>of</strong> its<br />
medical systems, and high tech consumer<br />
electronics, Philips’ focus on cutting edge<br />
and user friendly products is paying <strong>of</strong>’,<br />
according to the researchers. ‘Last year<br />
Philips kept focusing on the main brand,<br />
with more emphasis on the Philips name<br />
in product brands like Norelco (shavers<br />
in the US) and Sonicare (electronic<br />
toothbrushes).’<br />
According to Andrea Ragnetti, ‘chief<br />
marketing <strong>of</strong>ficer’ with Philips, the strong<br />
rise in the ranking proves ‘that our brand<br />
promise “sense and simplicity” is bringing<br />
about a change in how the world sees and<br />
experiences Philips.’<br />
In comparison to competitors, Philips’<br />
brand value still has some way to improve.<br />
The Samsung brand is worth $ 16 billion,<br />
Sony accounts to $ 11.7 billion and Siemens<br />
is attributed a value <strong>of</strong> $ 7.8 billion.<br />
Next to Philips, ING performed better<br />
then last year. The bank/insurer now ranks<br />
Train travelers can watch television on<br />
all intercity’s <strong>of</strong> <strong>Dutch</strong> Rail. In December<br />
the NS, together with telecom company<br />
KPN, wants to equip the first trains with<br />
television. In total there are over 1200<br />
carriages to be equipped with both<br />
television and wireless internet.<br />
This was announced by both companies.<br />
A spokesperson <strong>of</strong> NS said that the contract<br />
details would still have to be negotiated<br />
with KPN.<br />
Travelers will get up-to-date travel<br />
info on intercity’s in the near future like<br />
arrival times and transfer possibilities.<br />
News, updated throughout the journey,<br />
and entertainment will also be <strong>of</strong>fered.<br />
NS and KPN decided to introduce train<br />
television in the intercity’s after a<br />
successful trail earlier this year. Passengers<br />
85 th , two spots up from last year. The<br />
financial institution owes this ascend to<br />
its ‘no-nonsense’ approach. According to<br />
Business Week and Interbrand, it will<br />
prove to be difficult for ING to keep up this<br />
image as financial products become more<br />
complex.<br />
The value <strong>of</strong> <strong>Dutch</strong>-British company<br />
Shell stayed approximately the same and<br />
ranks 89 th .<br />
Coca Cola is the most valuable brand<br />
<strong>of</strong> 2006. The s<strong>of</strong>t drink producer tops the<br />
BusinessWeek/Interbrand ranking with a<br />
value <strong>of</strong> 67 billion dollar. S<strong>of</strong>tware maker<br />
Micros<strong>of</strong>t and computer company IBM rank<br />
second and third, just like last year.<br />
Internet company Google is the fastest<br />
riser on the 24 th spot. According to Business<br />
Week, its brand value increased 46% last<br />
year, thanks to its ‘do no evil’ strategy.<br />
Brand value is measured according a<br />
model that amongst others calculates what<br />
part <strong>of</strong> the company revenue and earnings<br />
is directly related to the brand.<br />
Ranking:<br />
1. Coca-Cola $ 67 mrd<br />
2. Micros<strong>of</strong>t $ 57 mrd<br />
3. IBM $ 56 mrd<br />
4. GE $ 49 mrd<br />
5. Intel $ 32 mrd<br />
48. Philips $ 6,7 mrd<br />
85. ING $ 3,5 mrd<br />
89. Shell $ 3,2 mrd<br />
NS and KPN equip intercity’s with internet and tv<br />
on the Haarlem – Maastricht section were<br />
very positive about the service according<br />
to NS. In addition, many commuters plan<br />
to use internet on the train in the future.<br />
During the trail RTL Netherlands<br />
provided the news programs but from<br />
now on this will be done by KPN.<br />
The company also plans to broadcast<br />
commuter oriented programs. The<br />
agreement with NS fits KPN’s objective<br />
to do more in internet and television.<br />
Recently the company started with<br />
internet television.<br />
NS promises not to increase the price<br />
<strong>of</strong> train tickets to make the tv-channel<br />
pr<strong>of</strong>itable. ‘We are going to do this in a<br />
cost-effective way’, according to the<br />
spokesperson. One way to do this is though<br />
commercials that bring in money.<br />
25<br />
Vol.16 • No. 7 • September 2006
DUTCH NEWS<br />
August 15 th 2006, Source: RADIO NEDERLAND WERELDOMROEP (RNW)<br />
Netherlands doing most to help world’s poor nations<br />
The Netherlands scores well when it<br />
comes to combating poverty in the<br />
world. The country now holds the<br />
number one position on a list which is<br />
published each year by the US-based<br />
Center for Global Development. This<br />
think-tank in Washington D.C. examines<br />
the degree to which the world’s 21<br />
richest nations are contributing to the<br />
development <strong>of</strong> the world’s poorest<br />
countries. Last year, Denmark held the<br />
number one spot, with the Netherlands<br />
coming in second. Japan has been at the<br />
bottom <strong>of</strong> the list now for four years.<br />
The Center for Global Development<br />
(CGD) takes each <strong>of</strong> the 21 rich nations<br />
and looks at their provision <strong>of</strong><br />
development aid by examining seven<br />
separate elements. These include trade,<br />
investments and technology, migration,<br />
the environment and security.<br />
The Netherlands does well in the<br />
field <strong>of</strong> security because it makes<br />
both financial and material (personnel<br />
and hardware) contributions to various<br />
peacekeeping forces.<br />
The Netherlands also scores highly in<br />
terms <strong>of</strong> investment and the environment.<br />
On the environment, the country has<br />
done well by reducing its greenhouse<br />
gas emissions, although when calculated<br />
per head <strong>of</strong> population these are still<br />
very high.<br />
There are, however, several points<br />
on which the CGD says the Netherlands<br />
could do better. The organisation says<br />
the country should have more foreign<br />
students and could also take more<br />
immigrants from developing nations.<br />
The Netherlands could also do more<br />
to encourage technological research<br />
and development.<br />
Amsterdam’s red lights<br />
about to dim?<br />
Many visitors and local residents regard<br />
Amsterdam’s Red Light district as an<br />
essential part <strong>of</strong> the city. Some people are<br />
even proud <strong>of</strong> it, arguing that it reflects<br />
the liberal nature <strong>of</strong> the <strong>Dutch</strong> capital, but<br />
the city council has recently modified its<br />
attitude towards the area. A large number<br />
<strong>of</strong> entrepreneurs in the sex industry have<br />
just been informed that their operating<br />
licences will not be renewed, following<br />
investigations into their integrity which<br />
have shown they’re too closely connected<br />
with the world <strong>of</strong> crime. No fewer than<br />
37 entrepreneurs have been told by<br />
Amsterdam city council that they will not<br />
obtain a new licence to continue their<br />
activities in the city’s Red Light district.<br />
The ultimate consequence <strong>of</strong> the city’s<br />
new policy could be that the sex industry<br />
in the area will shrink dramatically, or even<br />
disappear altogether. The 37 entrepreneurs<br />
who will not be getting the licences they<br />
need are in fact responsible for running<br />
more than half the ‘windows’ (prostitutes<br />
sit in red-lit windows to attract customers)<br />
in the area. Amsterdam’s council says<br />
it was high time for such measures. Ten<br />
years ago, a parliamentary inquiry<br />
concluded that the capital’s Red Light area<br />
was basically in the hands <strong>of</strong> some 16<br />
individuals ‘with backgrounds or contacts<br />
in serious crime.’<br />
The council’s final decisions are not<br />
expected to be taken until the beginning<br />
<strong>of</strong> October.<br />
<strong>Dutch</strong> football<br />
legend dies<br />
Footballer Faas Wilkes has died at the age<br />
<strong>of</strong> 82. In the late 1940s, Wilkes was the<br />
first <strong>Dutch</strong> footballer to move to a foreign<br />
team for a substantial transfer fee.<br />
Faas Wilkes began his career playing<br />
for Xerxes in his hometown <strong>of</strong> Rotterdam<br />
but reached his peak between 1949 and<br />
1956 at the Italian clubs Internazionale<br />
and Torino, and for the Spanish club<br />
Valencia. He returned to Xerxes at the<br />
end <strong>of</strong> his career at the age <strong>of</strong> 40.<br />
In his 38 matches for the <strong>Dutch</strong><br />
national team, Faas Wilkes scored a<br />
total <strong>of</strong> 35 goals, which made him the<br />
Netherlands’ top scorer for decades.<br />
Exodus at the Buitenh<strong>of</strong><br />
August 15th saw the <strong>latest</strong> member <strong>of</strong><br />
the exodus <strong>of</strong> the <strong>Dutch</strong> government.<br />
Parliamentary chairman Frans Weisglas<br />
has announced “with pain in his heart”<br />
that he is leaving politics. He will not<br />
be a candidate for the Liberal Party VVD<br />
at the general election in November.<br />
Weisglas has been a Member <strong>of</strong> Parliament<br />
(MP) for 24 years, and chairman <strong>of</strong> the<br />
parliament for the last few years. Three<br />
days earlier Hans Hoogervorst Minister <strong>of</strong><br />
Health (VVD) stated he will leave politics<br />
after the elections. Minister Veerman <strong>of</strong><br />
<strong>Dutch</strong> foreign ministry<br />
brings in mediator in<br />
kidnapping case<br />
The foreign ministry plans to bring in<br />
a mediator to negotiate the return <strong>of</strong><br />
two <strong>Dutch</strong> children from Syria to the<br />
Netherlands. The children, who are 10 and<br />
13 years old, took refuge in the <strong>Dutch</strong><br />
embassy in Damascus six weeks ago.<br />
The ministry says they were kidnapped<br />
by their Syrian father in 2004 and taken<br />
to Damascus without the permission <strong>of</strong><br />
their <strong>Dutch</strong> mother.<br />
The father says the children came<br />
to Syria with him <strong>of</strong> their own free will<br />
and accuses the <strong>Dutch</strong> embassy staff <strong>of</strong><br />
kidnapping them. The ministry hopes that<br />
an outside mediator with experience <strong>of</strong><br />
such cases will be better able to convince<br />
the father that his children should be<br />
allowed to return to their mother in the<br />
Netherlands.<br />
Agriculture (CDA) and state secretaries<br />
Clemence Ross (Health, CDA) and Melanie<br />
Schultz van Haegen (Transport, VVD) will<br />
not return to the Binnenh<strong>of</strong> either.<br />
Minister <strong>of</strong> Transport Karla Peijs (CDA) will<br />
only be available as a member <strong>of</strong> the<br />
Senate. The ministers De Geus, Bot, Van<br />
Ardenne en Dekker indicated to be<br />
available to fulfil the function <strong>of</strong> minister,<br />
but will not take seat in the House <strong>of</strong><br />
Representatives.<br />
26<br />
Vol.16 • No. 7 • September 2006
EMBASSY INFO<br />
Announcement<br />
The Royal Netherlands Embassy wishes to announce that as <strong>of</strong> 24 July 2006 the name<br />
has been changed to:<br />
Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands<br />
New passphoto criteria<br />
for <strong>Dutch</strong> passport<br />
application<br />
Starting on 26 August 2006, a chip will be inserted in all travel documents. The chip<br />
contains a reproduction <strong>of</strong> your passport photo in colour in the technical format<br />
prescribed by the European Union, as well as your name, date <strong>of</strong> birth, sex, the<br />
document number <strong>of</strong> your travel document, your personal identification number<br />
(SoFi number) and the date your document expires. The contents <strong>of</strong> the chip can be<br />
checked electronically, and that will make your document more secure.<br />
The chip and information it contains are a new authenticity feature. By storing<br />
your photo in the chip, it becomes possible to verify that the person using your travel<br />
document is in fact the legitimate passport holder. It is therefore important that<br />
you submit a good quality photo that is a good likeness <strong>of</strong> yourself. Be sure to tell<br />
your photographer that you want the photograph for a travel document.<br />
The most important criteria for the new passport photo are:<br />
1. Quality : colour photo, minimum resolution 400 dpi<br />
2. Background : light grey (not white)<br />
3. Positions : head positioned directly facing camera<br />
4. Facial expression : neutral, mouth closed<br />
5. Lighting : evenly illuminated<br />
6. Glasses : must not obscure eyes<br />
7. Head and face : head uncovered<br />
8. Framing : head centered within frame<br />
9. Photo size : format: 35 x 45mm<br />
For more information: www.paspoortinformatie.nl or visit the website <strong>of</strong> the Embassy:<br />
www.mfa.nl/sin<br />
BIZZ AGENDA<br />
SRIC 2006<br />
The Singapore Retail Industry<br />
Conference<br />
27-29 Sep<br />
Suntec Singapore, Level 208-209<br />
www.retail.org.sg/PDF/SRIC2006<br />
<br />
ARTSingapore 2006<br />
Contemporary art fair<br />
28 Sep – 2 Oct<br />
Suntec Singapore, Hall 602<br />
www.artsingapore.net<br />
<br />
Women Expo<br />
29 Sep – 1 Oct<br />
Singapore Expo Hall<br />
www.womenexpo.com.sg<br />
HOSPIMedica ASIA 2006<br />
International Exhibition on Hospital,<br />
Diagnostic, Pharmaceutical, Medical &<br />
Rehabilitation Equipment & Supplies<br />
10-12 Oct<br />
Suntec Singapore, Halls 601-603<br />
www.hospimedica-asia.com<br />
<br />
OS+H Asia 2006<br />
The Occupational Safety + Health Exhibition<br />
for Asia<br />
10-12 Oct<br />
Suntec Singapore<br />
www.osha-singapore.com<br />
GlobalTRONICS 2006<br />
Full spectrum <strong>of</strong> products and<br />
technologies for PCB assembly<br />
and SMT technology, testing and<br />
measurement, component technology,<br />
manufacturing services, embedded<br />
solutions and optoelectronics<br />
10-13 Oct<br />
Suntec Singapore, Halls 401-404<br />
www.globaltronics.com.sg<br />
27<br />
Vol.16 • No. 7 • September 2006
ASSOCIATION INFO<br />
New Members<br />
Barbara Voskamp, Loyens & Loeff<br />
Neslihan Atillaoglu, NUS & Philips<br />
Hans van der Vlugt, DVB Group Merchant Bank<br />
Matthew Hoyle, Matthew Hoyle International<br />
Marcel Aggenbach, Nokia<br />
Rob de Louw, Oce<br />
Roel van Leeuwen, Suntec Integrated Media<br />
Laura Vermeulen, Ernst & Young<br />
Pim Kraan, Embassy <strong>of</strong> the Kingdom <strong>of</strong> the Netherlands<br />
Mariëlle Klein<br />
Bart Rademaker, Givaudan Flavors<br />
Lennard Hoornik, Sony Ericsson<br />
Jaap Bierman, Shell<br />
Maarten Garvelink, Shell<br />
Bert van der Toorn, ING Bank<br />
Marianne Doele<br />
Vladan Babovic, WL/Delft Hydraulics<br />
Ronald Dalderup, The 5th Element Marketing<br />
Hans Reinigert, SvitzerWijsmuller<br />
Philippe Wits, Fortis Bank<br />
Hans Grisel, ING Bank<br />
Louis Teunissen, SAP Asia<br />
Leaving Members<br />
Theo Ocks, Novotel<br />
Geert van de Ven, Norske Skog PanAsia<br />
Douglas van der Wiel, Oiltanking<br />
Raymond Timmerman, KLM<br />
September event<br />
Info on September event will be announced<br />
to you by email soonest.<br />
Rectification:<br />
In the July/August edition <strong>of</strong> the ADB Magazine the author <strong>of</strong> the<br />
article “The sport <strong>of</strong> kings is alive in Singapore” was not Wil Kolen,<br />
but Roshni Pannirselvam. We apologize for this mistake. We will<br />
take care that it will not happen again in the future.<br />
Internship & Job Seekers<br />
Name : Wiebe Helder<br />
Age : 21<br />
Tel. no. <strong>of</strong>fice : +65 9120 7801<br />
Email-address : wiebe.helder@wanadoo.nl<br />
Study: HES Amsterdam School <strong>of</strong> Business, Amsterdam<br />
Specialization: Asian Trade Management<br />
Working experience:<br />
• 2004-2005 Amsterdam Trade Bank, Amsterdam; Customer<br />
Relation Officer Savings & Deposits Department<br />
• 2004 - Property-NL, Amsterdam; Project Manager<br />
- HES Amsterdam School <strong>of</strong> Business, Amsterdam<br />
Organizational committee International Trade<br />
Seminar 2004<br />
• 2003 Amsterdam Trade Bank, Amsterdam; Administrative Staff<br />
Looking for: I have just finished an exchange programme with the<br />
Nanyang Technological University (NTU) in May 2006 and am now<br />
looking at an internship in Singapore for a period <strong>of</strong> at least 5 months.<br />
Living in Singapore at the moment, I am also immediately available.<br />
The main objective <strong>of</strong> my internship will be an introduction to<br />
the Asian corporate culture, which I will apply internal and external<br />
analysis. With a great personal interest in the Asian culture and<br />
business environment, I have some marketing experience in some<br />
<strong>of</strong> my past job capacities and I am energetic, enthusiastic and<br />
always willing to learn, living by the rule that life is a constant<br />
learning experience.<br />
Name : Martijn Sanders<br />
Age : 30<br />
Tel. no. <strong>of</strong>fice : +31 6 46 603 860<br />
Tel. no. home : +31 492 541118<br />
Email-address : m.sanders@chello.nl<br />
Study: • Bachelor degree in Higher Computer Sciences at Hogeschool<br />
Eindhoven, Netherlands, including ‘Best Thesis 1999’ award;<br />
• Bachelor degree in Environmental Engineering at Hogeschool<br />
‘s-Hertogenbosch, Netherlands.<br />
Working experience: As a senior s<strong>of</strong>tware engineer, my main<br />
responsibilities are designing and developing applications, coaching<br />
junior s<strong>of</strong>tware engineers and evaluating new technologies. I am<br />
also the main responsible person for our technical communication<br />
with overseas partners and subcontractors. Experienced in Oracle,<br />
Java, XML and a multitude <strong>of</strong> other technologies for both financial<br />
and technical systems.<br />
• 2005 - present Senior S<strong>of</strong>tware Engineer, Bergson Technical<br />
Automation.<br />
• 1999 - 2005 Senior S<strong>of</strong>tware Engineer, Philips Pension Fund.<br />
Please contact me for more details or my complete resume.<br />
Looking for: A challenging job opportunity as a senior s<strong>of</strong>tware<br />
engineer in Singapore, preferably in a Java environment. Besides<br />
technical expertise, I will be <strong>of</strong> value to your company by my<br />
motivation, communicative abilities and can-do state <strong>of</strong> mind. I’m<br />
also a highly adaptive and flexible, while not losing sight <strong>of</strong> reality.<br />
Name : Sigrid Dumoulin<br />
Age : 37<br />
Tel. no : 6739 1129 (o) / 6762 3635 (h)<br />
Email-address : sdumoulin@yahoo.com<br />
Study : Business Administration, University <strong>of</strong> Nijmegen<br />
Working experience: Assistant cultural affairs & secretary, Embassy<br />
<strong>of</strong> the Kingdom <strong>of</strong> the Netherlands<br />
– PR & promotion <strong>of</strong> the Netherlands and Singapore (education,<br />
tourism, policy & cultural matters);<br />
– Coordinating visits, <strong>of</strong>ficial receptions & functions;<br />
– Managing cultural activities (EU Film Festival, performances <strong>of</strong><br />
<strong>Dutch</strong> artists in Singapore);<br />
– Webmaster, <strong>of</strong>fice automation.<br />
Looking for: A nice job to start my eleventh year in Singapore<br />
with a new challenge.<br />
28<br />
Vol.16 • No. 7 • September 2006
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Vol.16 • No. 7 • September 2006