Care Village Inspection Report March 2013 - Belong

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Staffing Met this standard There should be enough members of staff to keep people safe and meet their health and welfare needs Our judgement The provider was meeting this standard. There were enough qualified, skilled and experienced staff to meet people's needs. Reasons for our judgement People living at the home commented that staff was 'polite', 'friendly', 'I absolutely love them', 'such fun' and 'everyone knows your name even if you have only met them once'. We looked at the staff rota for the week. This showed the number of staff on duty day and night at any one time but was not used as a judgement that staff was sufficient. Through our observations we saw that staffing levels at the time of the inspection were very good. Sufficient numbers of staff were on duty to ensure people's welfare and safety was promoted. We found care staff were deployed within the home to ensure continuing support for people. In addition to carers the provider employed staff for housekeeping duties and regular maintenance. The home had organised social activities on throughout the day. People had access to the bistro and the venue. The staff we spoke to were friendly and pleasant. They appeared to be well organised and had a good team spirit. They told us they were able to provide the support people required but found they always had time to provide personal care at times that suited people living at the home. We saw that staff could prepare meals on the units for people with their help. Staff were able to share meals with people and had time to do social activities with people. People said that staff were patient with them and were attentive to their needs. One person said, "My memory is getting worse and I am getting very frustrated with not being able to remember the simplest of things. My family visited earlier and they are happy that I have settled in. The staff are very helpful but they don't know me very well but they try their best. This lady brought me a drink as I was very thirsty. They are trying their best and being very patient". One staff member said, "We always have time to care for residents as they want. We always have the time to do the things that residents want us to do. We are not expected to rush. Residents decide what they want to do. Some residents are still in bed and when they want to get up we will help them. There are no set routines and if a resident gets up late before dinner we will make them a light snack so they are not too hungry and will still enjoy their meal". | Inspection Report | Belong Crewe Care Village | March 2013 www.cqc.org.uk 10
Assessing and monitoring the quality of service provision Met this standard The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care Our judgement The provider was meeting this standard. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others. Reasons for our judgement We looked at the quality assurance system in place. We saw evidence that meetings were held for people using the service and relatives. The manager said the meetings were repeated in the evening and weekends so people living at the home and relatives had the opportunity to attend. We also saw minutes of the regular staff meetings held at the home and health and safety meeting. The manager had a daily meeting of staff that were in charge of each unit. These were attended by the senior managers. Information was gathered about any changes in people's needs, any visits from external professionals and anything significant relating to people using the service. The managers also shared important information that could be cascaded to staff in each unit. The manager undertook a range of audits at the home. These included; Medication, the environment, infection control, out of hour's manager visits and daily walks round audit by the manager. The home had a clinical governance audit based on the outcome areas of the essential standards and action plans were developed in accordance with the results. The provider also held meetings with managers of all the provider's registered care homes. This helped the provider organisation gather information from a range of different people and sources. We saw that the home was being very well maintained and facilities on site included a bistro, hair and beauty salon, internet café, exercise studio and The Venue where people can hold various functions such as parties and other activities. We saw that surveys for people using the service were sent out annually, but were returned to head office. The home manager received feedback form the surveys as well as the information being available on the provider's Internet site. Information from complaints was used to improve the serviced provided. For example comments were received about the service form people that use services. Comments were both positive and negative. The provider included theses comments in the report and how they had addressed them. The manager used a variety of ways to meet with people using services and their family members. There were coffee mornings, meetings with people that use services and an | Inspection Report | Belong Crewe Care Village | March 2013 www.cqc.org.uk 11
Page 1 and 2: Inspection Report We are the regula
Page 3 and 4: Contents When you read this report,
Page 5 and 6: There is a glossary at the back of
Page 7 and 8: Care and welfare of people who use
Page 9: Safeguarding people who use service
Page 13 and 14: About CQC inspections We are the re
Page 15 and 16: How we define our judgements (conti
Page 17 and 18: Glossary of terms we use in this re

Care Village Inspection Report March 2013 - Belong

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