Care Village Inspection Report March 2013 - Belong

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Summary of this inspection Why we carried out this inspection This was a routine inspection to check that essential standards of quality and safety referred to on the front page were being met. We sometimes describe this as a scheduled inspection. This was an unannounced inspection. How we carried out this inspection We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff. What people told us and what we found Not all the people we spoke to living at Belong Crewe were able to use words to tell us if they were happy with the way the service was run, and the way they were supported. People gave us the thumbs up or could indicate with a few words if they were happy. We were able to speak to people and observe their care as well as interactions between them and staff. People told us they enjoyed living at Belong Crewe and that staff respected their routines and lifestyle. One person living at Belong Crewe told us the importance of maintaining their independence was essential to them. They told us they were able to choose their own routines and lifestyles and these decisions were respected by staff. They said that staff supported them to maintain their independence but were quick to respond to their requests for assistance. They said, "The problem is my memory is getting worse. The staff keep me up to date and doesn't mind how many times you ask them something. At home I was not taking my tablets, I was forgetting. Now the staff help me I am feeling the benefit". We saw that people's health care needs were supported by staff who they commented were 'polite', 'friendly', 'I absolutely love them', 'such fun' and 'everyone knows your name even if you have only met them once'. Staff told us they were well trained and supported. We saw they were respectful of the needs of people living at the home. You can see our judgements on the front page of this report. More information about the provider Please see our website www.cqc.org.uk for more information, including our most recent judgements against the essential standards. You can contact us using the telephone number on the back of the report if you have additional questions. | Inspection Report | Belong Crewe Care Village | March 2013 www.cqc.org.uk 4
There is a glossary at the back of this report which has definitions for words and phrases we use in the report. | Inspection Report | Belong Crewe Care Village | March 2013 www.cqc.org.uk 5
Page 1 and 2: Inspection Report We are the regula
Page 3: Contents When you read this report,
Page 7 and 8: Care and welfare of people who use
Page 9 and 10: Safeguarding people who use service
Page 11 and 12: Assessing and monitoring the qualit
Page 13 and 14: About CQC inspections We are the re
Page 15 and 16: How we define our judgements (conti
Page 17 and 18: Glossary of terms we use in this re

Care Village Inspection Report March 2013 - Belong

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