Care Village Inspection Report March 2013 - Belong

Care and welfare of people who use services
Met this standard
People should get safe and appropriate care that meets their needs and supports
their rights
Our judgement
The provider was meeting this standard.
People experienced care, treatment and support that met their needs and protected their
rights.
Reasons for our judgement
During this visit we spoke to ten people and made observations of care practice. We found
people were supported with personal care needs when they needed it, and requests for
assistance were prompt. People were supported to eat and drink at leisure.
People told us they were very happy at the home. Staff were always at hand to help them.
We spoke to one person in their bedroom. They told us "I am getting a new hearing aid
and a new doctor. Staff are helping me with my medication and I am feeling the benefit of
that and am much better. What I like about here is that if where ever you go people know
your name even if they have only met you once. That has helped me settle in quickly and I
feel like I belong here because people care. I see the staff caring for other patients and
they do that with respect. Staff are patient and take their time to explain things to you. I
have never heard the other patients complain. The biggest compliment I can pay the staff
is that I would be happy to end my days here ".
We found that care and support plans focussed on the needs of people using the service.
Guidance for staff was clear and written in a person centred way to reflect individual
needs. Person centred planning tools such as one page profiles were used to support staff
provide person centred care. Each person had a care and support plan called 'my life
plan'. This provided staff with information about helping people with the health and
personal care needs, maintaining their individual routines and personal preferences to
their diet.
We found care and support plans were very detailed. We found terms used for example
'requires assistance' defined what that assistance would involve. Care plans were clear
and guided staff on supporting people to make decisions about their care.
Risk assessments were carried out. These were linked to peoples' welfare and safety.
They identified who may be at risk of falling, developing pressure ulcers or who may not
eat enough. Improvements were noted as staff were given guidance on how to manage
known risks. We saw examples that routines were flexible to allow people to get up when
they wanted to. People had options of a wide range of meals and dining facilities. People
could eat in the units or at the bistro. People could order food from the bistro or have it
sent from the kitchen or prepared in the units. We saw that high calorie snacks were
provided throughout the day to people who expended energy as a result of their mental
| Inspection Report | Belong Crewe Care Village | March 2013 www.cqc.org.uk 7