ACI World Report January 2012

AIRPORTS 

COUNCIL 

INTERNATIONAL 

The Voice of the World’s Airports 

World Report 

JANUARY 2012 

INSIDE THIS ISSUE 

Message from the Director General 

• ACI World Further Aligns its Operations to Better Serve Members 

• ACI World Welcomes Seven New Participants to the Airport Service Quality (ASQ) Main 

Survey 

• 4th Meeting of the ACI World Airport IT Standing Committee (WAITSC) 

• Managing Service Quality at Airports Training – Taking Off at Istanbul Airport 

• Announcing the Airports Council International Airport Economics Survey 2011 

• PaxFlash and FreightFlash 

• Events Calendar 

• ASQ Retail 

• 2012 ACI-NA World Conference & Exhibition 

• The Trinity Forum 2012 

• Airport Cities World Conference and Exhibition 

• ACI Airport Economics and Finance Conference & Exhibition 

• AELP – Airport Executive Leadership Programme 

• Airport World 6 

1 

• Key ACI Publications

2 ACI World Report – January 2012 

Dear Colleagues, 

Happy New Year! 

2012 brings more opportunities for ACI World to continue advocating in the best 

interests of airports, promoting airport excellence and building our capacity to 

better serve its members. 

We started the year meeting with our sister associations, 

IATA and CANSO, coming up with a list of projects and issues 

on which we will collaborate this year. More about this later 

as each Director General discusses the proposed projects 

with staff to define the tasks and agree on deliverables. 

Similarly, this month we meet with the new Director of 

the Air Transport Bureau for ICAO to participate in the 

development of definitions and an action plan for Sustainable 

Air Transport, as well as to discuss the latest developments 

arising from the European Union’s Environmental Trading 

Scheme (ETS). For us, sustainability includes economic and 

operational sustainability as well as environmental so this is 

an opportunity for us to gain input at the staff level ahead of the Air Transport 

Symposium in April. The Symposium itself is a precursor to the 6th Worldwide 

Air Transport Conference in 2013 where ICAO will re-examine the regulatory 

framework in light of emerging trends. 

At the 6th Aviation & Environment Summit in Geneva, Switzerland, from 21-22 

March, we will reaffirm our position and commitment to sustainable economic 

growth. 

With the upcoming High-Level Ministerial Conference on Aviation Security this 

year, we are focused on supporting ICAO’s Technical Advisory Group (TAG) 

on the Next Generation Security Process as well as engaging where we are 

allowed on the Aviation Security Committee’s working groups. 

Towards promoting airport excellence, we have a heavy workload this year 

with the release of our first airport performance measurement manual, the 

development of runway safety and emergency preparedness guidance 

manuals and a global database of airport environmental projects. And our 

Global Training has gotten off to a quick start with Global Safety Network (GSN) 

coursework in January. This year will also see an updated curriculum for the 

Airport Executive Leadership Program (AELP) and the Airport Management 

Professional Accreditation Programme (AMPAP) to sharpen the strategic 

management skills of our airport’s future leaders and promote adherence to 

the highest possible professional standards in airport management. 

In this first quarter we look forward to three important conferences starting 

with the Trinity retail conference in Seoul from 13 to 15 February. The Trinity 

conference is unique for bringing together the trinity of airports, retailers and 

brands that have combined to produce a sophisticated approach to airport 

commercial development that has proven so successful at many airports in 

the modern era. Attendees will learn about the new ASQ Food and Beverage

ACI World Report – January 2012 3 

and Retail Survey and benchmarking program to aid airports in improving their commercial offer and their 

revenue. 

Further guidance will be forthcoming at the 4th annual Airport Economics and Finance Conference & 

Exhibition, from 7 to 9 March in London, which will be preceded by special workshops on public-private 

partnerships and understanding passenger demographics. Jointly hosted with ACI Europe, we are proud to 

say this has become the go-to forum for aviation financial professionals. 

Later in March our 6th Aviation & Environment conference gives us the opportunity to return to Geneva 21 

to 22 March. Hosted by the Air Transport Action Group (ATAG) of which ACI is a founding member, this will 

be the industry’s opportunity to review its progress in achieving sustainability and challenging itself with 

stretch targets. 

I look forward to seeing you at ACI and associated events this year and to working with you as we strive for 

excellence and represent our interests. 

Angela Gittens 

Director General


Click on a Map Below 

to Visit an ACI Region Web Site 

ACI Africa 

ACI Asia-Pacific 

ACI Europe 

ACI Latin America – Caribbean 

ACI North America 

ACI World Contact Information 

Tel: +1 514 373 1200 

Fax: +1 514 373 1201 

aci@aci.aero 

ACI World Social Media 

Mailing address: 

PO Box 302 

800 Rue du Square Victoria 

Montreal, Quebec H4Z 1G8 

Canada 

Courier address: 

Suite 1810 

800 Rue du Square Victoria 

Montreal, Quebec H4Z 1G8 

Canada 

https://www.facebook.com/AirportsCouncilInternational 

@ACIWorld 

@ACITraining 

www.aci.aero

ACI World Report – January 2012 

ACI World Further Aligns its 

Operations to Better Serve Members 

To better assist ACI Members in the areas of safety, security, facilitation, environment and economics, the ACI World 

Team in Montreal has further optimized its organisational structure to maximize capacity and leverage resources to more 

effectively and efficiently service the needs of its members. 

As part of our efforts, Craig Bradbrook has been appointed Deputy Director General. Rafael Echevarne, Director Economics 

and Programme Development, assumes responsibility for the ASQ (Airport Service Quality) Programme. Building on 

her previous role as Director of ICAO Facilitation, Georgina Graham will assume additional responsibility for the aviation 

security portfolio under the title of Director, Security and ICAO Facilitation. We have also recently appointed Deena Zilman 

as Manager, Human Resources and Administration. 

Craig Bradbrook 

Deputy Director General 

In the new position of Deputy Director General, 

Craig Bradbrook has oversight responsibility 

for the functions of Security, Facilitation and 

Airport IT, ICAO Facilitation, Environment, HR & 

Administration, IT Services, Global Training and 

the APEX in Safety programme. Craig joined ACI 

in 2006 as Director, Security & Facilitation. Prior 

to that he was a General Manager with the Airport 

Authority Hong Kong where he had responsibility 

for Safety, Security, Environment, Contingency 

Planning and Performance Monitoring. Craig 

has more than 20 years’ experience in airport 

management. 

5 

Deena Zilman 

Manager, Human Resources and Administration 

Deena joined ACI at the start of this year, and brings with her more 

than 5 years of human resources experience. Previously, Deena 

was the human resources manager of an e-commerce organization. 

Deena graduated from Concordia University with a Bachelors in 

Human Relations, and continued her education receiving a post 

graduate diploma in Human Resources Management from McGill 

University. 

Her specialties include: Recruitment, group insurance benefits 

administration, performance appraisal administration, policy & 

procedure development, and employee relations. 

DEPARTURE 

Claudia López de Castilla, Coordinator, Global Training left ACI World on January 6, 2012 to pursue other 

opportunities. We thank Claudia for her contributions to ACI World and wish her continued success in her 

future endeavours.


ACI World Welcomes 

Seven New Participants to 

the Airport Service Quality 

(ASQ) Main Survey 

ACI World is proud to welcome Naples, Nashville, 

Dalian, Guadalajara, Lucknow and Chengdu airports 

to the ASQ Main Survey. After having participated 

in the ASQ Regional Survey, we are also pleased 

to welcome Stockholm Bromma to the ASQ Main 

Survey. 

ASQ Counts 224 Participants 

Speaking to the success and popularity of the ASQ 

benchmarking programme, as of Q1 2012 the ASQ 

Survey counts a total of 224 participants, with 184 

airports participating in the ASQ Main Survey and 40 

airports in the ASQ Regional Survey. 

ASQ Main Survey Participants (184) 

Africa (14) 

Bloemfontein, Cairo, Cape Town, Durban, East 

London, Entebbe, George, Johannesburg, 

Kimberley, Mombasa, Mauritius, Nairobi, Port 

Elizabeth, Upington 

Asia (54) 

Adelaide, Ahmedabad, Auckland, Bangalore, 

Bangkok, Beijing, Calicut, Chengdu, Chennai, 

Chiang Mai, Changchun, Chongqing, Christchurch, 

Dalian, Darwin, Goa, Gold Coast, Guangzhou, 

Guwahati, Haikou, Hangzhou, Harbin, Hohhot, Hong 

Kong, Hyderabad, Kolkata, Kuala Lumpur, Lucknow, 

Jaipur, Macau, Male, Melbourne, Mumbai, Nagoya, 

Nanchang, Nanjing, New Delhi, Perth, Pune, Sanya, 

Seoul ICN, Seoul GMP, Shanghai PVG, Shanghai 

SHA, Shenzhen, Singapore, Sydney, Taipei, Tianjin, 

Tokyo NRT, Townsville, Trivandrum, Wellington, 

Wuhan. 

Europe (56) 

Aberdeen, Amsterdam, Athens, Barcelona, 

Bournemouth, Bucharest OTP, Budapest, Bristol, 

Brussels, Copenhagen, Dublin, Dusseldorf, 

East Midlands, Edinburgh, Faro, Frankfurt, 

Glasgow, Goteborg, Geneva, Hamburg, Helsinki, 

Humberside, Istanbul, Keflavik, Krakow, Lisbon, 

London LGW, London LHR, London STD, London 

LTN, Lyon, Madeira, Madrid, Malta, Manchester, 

Milan LIN, Milan MXP, Moscow DME, Moscow 

SVO, Munich, Naples, Oslo, Palma de Mallorca, 

Paris CDG, Paris ORY, Ponta Delgada, Porto Rome 

FCO, Southampton, Stockholm ARN, Stockholm 

BMA, Venice, Vienna, Vilnius, Zagreb, Zurich. 

Latin America & Caribbean (11) 

Barbados, Cancun, Curacao, Guadalajara, Guayaquil, 

Mazatlan, Montego Bay, Nassau, Port of Spain, San 

José, Santo Domingo. 

Middle East (9) 

Abu Dhabi, Al Ain, Amman, Bahrain, Dammam, 

Doha, Dubai, Muscat, Tel Aviv.

ACI World Welcomes Seven New Participants 

Continued... 

North America (40) 

Atlanta, Austin, Baltimore, Boston, Calgary, 

Cincinnati, Cleveland, Columbus, Dallas DFW, 

Dallas DAL, Denver, Detroit, Edmonton, Ft 

Lauderdale, Grand Rapids, Halifax, Indianapolis, 

Jackson, Jacksonville, Memphis, Minneapolis, 

Montreal, Nashville, Ottawa, Portland, Quebec, 

Regina, San Antonio, San Diego, Salt Lake City, 

Sacramento, Saskatoon, Seattle, St. John’s, Tampa, 

Toronto YYZ, Victoria, Washington DCA, Washington 

IAD, Winnipeg. 

ASQ Regional Survey Participants (40) 

Africa (2) 

Douala, Yaoundé. 

Asia (3) 

Phnom Penh, Newcastle, Siem Reap. 

Europe (20) 

Alesund, Åre Östersund, Bergen, Bodo, Kiruna, 

Haugesund, Kristiansand, Luleå, Malmö, Narvik, 

Olbia, Ronneby, Stavanger, Stockholm NYO, 

Stockholm BMA, Trondheim, Tromso, Umeå, Visby. 

Latin America & Caribbean (11) 

Cochabamba, Cozumel, Huatalco, La Paz, Merida, 

Minatitlan, Oaxaca, Santa Cruz, Tapachula, Veracruz, 

Villahermosa. 

North America (4) 

Boise, Fredericton, Kelowna, Springfield. 

To learn more about how ASQ 

Retail will help improve your 

airport’s retail offering, visit: 

www.airportservicequality.com/ 

content/retail.html 


ASQ (Airport Service Quality) 

is a comprehensive ACI 

initiative to help airports 

in their continuing efforts 

to improve the quality 

of service experienced 

by passengers. Five core 

programmes provide practical 

management information and 

advice specifically for the 

airport industry. 

The ASQ programmes identify 

and disseminate best practice 

from top-performing airports 

around the world. By joining 

one or more of the ASQ 

programmes, your airport 

gains access not just to a 

wealth of information and 

advice, but also to a worldwide 

airport forum discussing 

today’s issues and solutions. 

7


4th Meeting of the 

ACI World Airports IT 

Standing Committee 

(WAITSC) 

by: Arturo Garcia-Alonso 

The 4th Meeting of the ACI World Airports IT Standing Committee took place in Abu Dhabi, United Arab 

Emirates, 30 November – 1 December 2011, following the ACI Europe and Asia-Pacific Airport Exchange 

Conference, organised at the same venue. The two events were kindly hosted by Abu Dhabi Airports 

Company (ADAC). 

More than 25 Airport members, World Business Partners delegates and regional representatives 

participated in this dynamic, highly productive and extremely successful committee meeting. 

The topics covered, discussions addressed and decisions taken include the following: 

• Aviation industry collaboration in Airport IT initiatives 

• Passenger tracking, dwell and wait time system integration 

• Collaborative Decision Making – Airport CDM worldwide model 

• Mobile Devices deployment at airports 

• Business Intelligence for airports 

• Near Field Communication: opportunities for airports and stakeholders 

• Update on ACI ACRIS initiative 

• Airport IT Trends report results overview and analysis 

• Airport Smart Phone Applications updates 

• Common Use Airport IT handbook wiki

4th Meeting of the ACI World Airports IT Standing Committee (WAITSC) 

Continued... 


9 

The meeting also included a specific session that provided updates from member airports on recent 

Airport IT projects and strategies to increase system efficiency and improve several airport core 

processes. 

ACI World would like to express sincere gratitude to Abu Dhabi Airports Company for being an excellent 

host. 

For more information on Facilitation and Airport IT, please contact agarcia-alonso@aci.aero. 

Managing Service Quality at 

Airports Training – Taking Off 

at Istanbul Airport 

by: Arturo Garcia-Alonso 

The latest ACI Global Training certificate course on Managing Service Quality at Airports took place in 

Istanbul, Turkey, 23-25 November 2011, hosted by TAV Airports. 

This course, which is increasingly attracting interest from the global airport industry, has the main 

objective of equipping managers with the knowledge, skills and tools to manage service quality effectively 

and efficiently at an airport. The course adopts a holistic approach to service quality, drawing on industry 

best practices and using case studies and practical exercises to show how theory has been put into 

practice at leading airports. Participants learn how to use the Airport Service Quality (ASQ) Programme 

tools as part of a service improvement strategy.


Managing Service Quality at Airports Training – Taking Off at Istanbul Airport 

Continued... 

Sixteen course participants, from four different locations, successfully completed the training 

requirements and received the ACI MSQA certificate. 

Since the establishment of this training initiative in 2009, ACI staff has delivered the course ten times – 

eight in English and two in Spanish, and have trained more than 165 participants. 

If you are interested in participating in this training programme in 2012, or to receive more information 

about ACI Global Training, please contact training@aci.aero. 

Announcing the Airports 

Council International 

Airport Economics 

Survey 2011 

ACI World Director General Angela Gittens is pleased to announce the release of the Airport Economics Survey 2011. 

Gittens stated, “As background on the financial results in 2010, as always, it is important to consider the traffic trends during 

the reporting period. Powered by a strong rebound in the global economy, the first half of 2010 was characterized by a major 

recovery in the global air cargo sector, more than compensating for the significant declines in the previous year. Passenger 

growth rates were robust and stable at an elevated level only temporarily dented by the ash cloud phenomenon in April 2010. 

Aircraft movement growth however was moderate pointing to higher aircraft utilization and nimble capacity management 

and expansion on the part of the airlines.” 

Each year, ACI World collects key economic information from its members worldwide in order to produce valuable industry 

data and analysis concerning the financial performance of airports in Africa, Asia-Pacific, Europe, Latin America, Middle East, 

and North America. The ACI Airport Economics Survey has become an industry-wide and highly respected source of airport 

economic data. 

The 16th edition of the ACI Airport Economics Survey presents data and analysis relative to airport operations for the financial 

year 2010 / 2011, based on ACI member input through a survey conducted in the 2nd and 3rd quarter of 2011. The survey 

generated responses from 604 airports that together handled 3.12 billion passengers or about 62 percent of worldwide 

traffic in 2010, providing unique and comprehensive insights into economics and finances of airports around the world. 

Revenues 

Extrapolating from the survey results, ACI calculated worldwide total airport income in 2010 to have reached USD 101.8 

billion, including an estimated USD 4.6 billion for the Middle East region. Hence, compared to 2009 survey results, industry 

revenue was roughly 7 per cent up in 2010 which is broadly in line with industry growth.


Announcing the Airports Council International Airport Economics Survey 2011 

Continued... 

11 

Aeronautical revenue from passenger and airline user charges accounted for 53.5 percent of industry-wide income, a 

similar proportion to 2009. The global airport industry generated USD 54.5 billion in aeronautical revenues in 2010 (including 

ground handling). Aeronautical revenue from passenger and airline user charges accounted for 53.5 percent of industrywide 

income, a similar proportion to 2009. 

Non-aeronautical revenues worldwide made up 46.5 percent of industry revenue in 2010, however this category includes 

non-operating income of USD 6.9 billion. 

Gittens commented, “Non-aeronautical revenues are a vital component in the economics of airports. During the downturn 

the diversification of airport revenues cushioned the impact of lower passenger and freight volumes and safeguarded 

operating profits. Non-aeronautical revenues critically determine the financial viability of an airport as they tend to generate 

higher profit margins than aeronautical activities, the latter frequently representing a zero sum game or producing a deficit.” 

Operating Expenses 

Airports worldwide in 2010 incurred operating expenses in the amount of USD 56 billion or 55 percent of revenues. 

The largest expense item reported was personnel cost, accounting for 36 percent of operating expenses, followed by 

contracted services (outsourcing cost to third parties) as the second biggest cost item at 19 percent of total operating cost. 

Capital Expenditure 

Capital expenditure at airports worldwide in 2010 was almost a third lower than predicted for 2010, with USD 26 billion 

were spent on airport upgrades or expansions of existing airport infrastructure. The markedly reduced capital expenditure 

is clearly a consequence of the global financial crisis which led many airports to scrap or cut down on capital programmes. 

Also, the crisis entailed tighter credit markets, lower commodity costs and more competitive bids that made financing 

harder to obtain or made construction cheaper, both putting pressure on expenditure. 

For 2011, capital expenditure is expected to rise by 14 per cent to USD 29 billion. 

Capital Costs 

In 2010, capital costs industry-wide (including depreciation) amounted to USD 32 billion or 31.5 per cent of total revenue, 

a slightly higher proportion than in 2009. 36 per cent of that cost is interest bound while the remainder (64%) constitutes 

depreciation. 

In 2011 airports worldwide reported liabilities of USD 260 billion slightly less than 2010 partially owing to the reduction in 

2010 CAPEX. 

Outlook 

Financial performance of the global airport industry in 2011 is expected to have continued its growth trend. Passenger 

traffic growth will remain above 4% for the year with the more profitable international traffic growing by around 6%. 

Looking to 2012 while there is a lot of uncertainty in financial markets as to whether governments will be able to contain 

the sovereign debt crisis in Europe, the consumer seems to be rather unfazed. Consumer confidence is resilient and 

spending is still growing year on year as the current crisis has not been adding to unemployment yet. 

Therefore, the prognosis is that another year of growth lies ahead of the industry. Growth rates may be smaller, especially 

in the first half of the year, but overall airports should be in a good spot to grow revenues further. As far as the individual 

regions are concerned, the significant spreads in growth rates among the regions will homogenize further as economic 

growth in China and Brazil cools and the continuing political uncertainty in North Africa will continue to limit its growth 

opportunities. That being said, Asia-Pacific will remain the fastest growing region followed by Latin America, whereas North 

America and Europe will be rather muted.


PaxFlash and FreightFlash 

Lasting passenger growth at 3% as air freight stays in negative territory for seventh month 

Both international and domestic passenger traffic show resilient growth at 3 percent year over year in November 2011. 

Notwithstanding, with consumer and business confidence deteriorating in the major economies of Europe, Asia-Pacific and 

North America, this has abetted the continued decline in global air freight by almost -2 percent. 

Latin America and the Caribbean posted strong passenger growth rate at +8.9 percent. While international passenger traffic 

fared quite well at +7.8 percent, domestic traffic reported impressive gains of over +10 percent. Brazil and Mexico continue 

to be regional leaders in terms of the sheer volume of traffic and growth. Airports such as Rio de Janeiro (GIG), Mexico City 

(MEX) and São Paulo (GRU) each saw gains of +22.8, +20.1 and +19.6 percent respectively. While Buenos Aires (AEP) saw 

great gains at +923.3 percent, this is attributable to the fact that the airport was closed for renovations in November 2010. 

Healthy domestic demand is also observed in Asia-Pacific where growth in domestic traffic is at +6 percent. New Delhi (DEL) 

and Beijing (PEK) have observed year over year growth rates of +31 percent and +7.1 percent respectively in domestic traffic. 

The Middle East displayed robust growth in international passenger traffic at +8.2 percent. Abu Dhabi (AUH), Riyadh (RUH) 

and Dubai (DXB) are among the high growth airports in the region at +16.2 and +16 percent respectively. Europe continues to 

see more moderate growth at +2.5 percent as compared to the emerging markets. Istanbul (IST) and Moscow (SVO) continue 

to fuel growth in the region with overall passenger growth of over +18 percent. North American airports saw generally limited 

growth in passenger traffic at less than +1 percent. While superior growth was observed in international traffic, domestic traffic 

is flatter at +0.7 percent. With the remnants of political unrest in North Africa, continental Africa continues to feel the brunt of 

decreased tourism and travel. The major Egyptian airports of Sharm El Sheikh (SSH), Cairo (CAI) and Hurghada (HRG) each saw 

sharp declines in passenger traffic at -25.9, -24.5 and -14.3 percent respectively. 

Air freight is continuing to be sidelined for the seventh consecutive month with an overall year over year decline of -1.6 percent. 

However, significant variation is observed across the regions. Many airports in the southern hemisphere are performing well 

in terms of freight growth whereas the northern airports of Asia and Europe are seeing year over year declines in air freight. 

Despite the volatility in air freight traffic across the African continent, it has posted overall gains of over +27 percent. A significant 

contributor to the growth in freight traffic is attributable to the burgeoning economies of Southern Africa. Johannesburg (JNB) 

posted robust gains of +46.9 percent. On the other side of the Atlantic, double digit gains are observed at key Brazilian airports, 

which face strong domestic demand and on-going expansion of their existing airport facilities. Brasilia (BSB), Rio de Janeiro 

(GIG), São Paulo (GRU) and Manaus (MAO) saw gains of +597.5, +40.6, +39.4 and +9.4 percent respectively. The Middle East 

saw modest gains with overall growth reaching +2.7 percent. North American airports have seen relatively flat growth in air 

freight as compared to November 2010. While the major freight airports such as Anchorage (ANC) and Memphis (MEM) have 

bounced back relative to previous months (+25 and +7.3 percent respectively), other major airports have experienced sharp 

declines in air freight. Newark (EWR), Los Angeles (LAX), New York (JFK) and Atlanta (ATL) all experienced significant declines 

at -15.7, -9.7, -9.1, -4.8 percent respectively. Asia-Pacific saw overall declines of -3.2 percent with major exporting regions of 

China, Hong Kong, Korea and Taiwan facing even greater declines as compared to the region as a whole. Taipei (TPE), Incheon 

(ICN), Hong Kong (HKG) and Shanghai (PVG) declined by -10.6, -8.2, -6.6 and -4 percent respectively. The situation is particular 

grave for Europe, where the looming debt crisis has stifled commerce. Air freight for the region has declined by -3.9 percent. 

Among the major airports in the region, declines were observed in Frankfurt (FRA; -11.4 percent), Amsterdam (AMS; -5.9 

percent) and London (LHR; -4.1 percent). 

ACI World’s Economics Director Rafael Echevarne commented, “While growth in passenger traffic will be in the vicinity of 5 

percent for 2011, indicative of a healthy global passenger market, we may see passenger traffic for 2012 curtailed for certain 

economies that are teetering towards a recession. Air freight also seems to have a mixed picture. Despite the overall slowdown 

in global air freight in Asia-Pacific and Europe, key trading blocks in Africa, Latin America and the Middle East seem to be less 

affected by the continuing economic risks in the Euro area. If the structural problems and the debt crises have been fully 

resolved, we are likely to see stronger footing in air freight traffic as business confidence is restored.” 

Click here to download the full report.


13 

ACI EVENTS 

January 

22 - 24 January 

ACI North America Air Service Data & Media Relations 

Conference 

Long Beach, California, USA 

13-15 February 

Trinity Forum 

Seoul, Korea 

20-22 February 

47th ACI Fund Seminar 

Airport Security Workshop 

Cape Town, South Africa 

February 

March 

7 - 9 March 

4th ACI Airport Economics and Finance Conference & 

Exhibition 

London, England 

14-16 March 

ACI-NA/AAAE Spring Washington Conference 

Washington, DC, USA 

21 - 22 March 

6th Aviation and Environment Summit 

Geneva, Switzerland 

26 - 29 March 

ACI North America Public Safety & Security 

Conference 

Vancouver, BC, Canada 

26 - 29 March 

ACI North America Business Information Technology 

Conference 

Vancouver, BC, Canada 

April 

2 - 4 April 

5th ACI Europe Regional Airports Conference & 

Exhibition 

Ljubljana, Slovenia 

16 - 19 April 

ACI North America Operations & Technical Affairs 

Conference 

ACI North America Environmental Affairs Conference 

Las Vegas, Nevada, USA 

April 

23 - 25 April 

21st ACI Europe Airport Trading Conference and 

Exhibition 

Oslo, Norway 

25 - 27 April 

Airport Cities World Conference and Exhibition 

Denver, Colorado, USA 

May 

22 - 25 May 

7th ACI Asia Pacific Regional Assembly, Conference & 

Exhibition 

Singapore 

June 

20 - 22 June 

21st ACI Europe Annual Assembly, Conference & 

Exhibition 

Madrid, Spain 

August 

27 - 29 August 

ACI Africa Annual Assembly, Conference & 

Exhibition 

Livingstone, Zambia 

September 

9 - 12 September 

22nd ACI World / ACI North America 

Conference & Exhibition 

Calgary, Canada 

20 - 23 October 

21st ACI-LAC Annual Regional Assembly, 

Conference & Exhibition 

Puerto Vallarta, Mexico 

November 

26-28 November 

7th ACI Europe & ACI Asia Pacific Airport Exchange 

Amsterdam, The Netherlands 

For a complete list of events visit us online at: 

www.aci.aero/events

14 ACI World Report – January 2012


15



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21 

ACI Publications 

Catalogue 

July 

2011 Click to 

download 

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publications@aci.aero 

Airport Data 

ACI MONTHLY World Airport Traffic Report (WATR) 

aci publications 

order form - January 2011 

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addressing best 

practices 

2011 

March 2011 

ACI World | PO Box 302 | 800 Rue du Square Victoria | 

Montreal | Quebec | H4Z 1G8 | Canada | aci@aci.aero 

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