Annual Review 2011/12 - Royal Masonic Benevolent Institution

INTRODUCTION | 3
The RMBI seeks to offer high quality care, support and
assistance to older Freemasons and their dependants.
We are committed to ensuring that the individual’s right to
dignity, respect, choice and control over their own lives is
upheld and maintained.
Contents
Introduction 3
Making life better for
our residents 5
A Charity we can be proud of 6
Higher standards of care 9
Improving and tailoring our
services 10
Committed to improving
end-of-life care 13
Aiming for exceptional
standards in person-centred care 14
Our locations 17
Staff development – the key
to improving our services 19
Creating a positive living
environment 20
Introduction
The RMBI offers person-centred care and support to older people living
in our Homes and in the community.
We have 17 Homes throughout England and Wales with over
1,000 residents.
Our Care Advice Team makes over 1,900 visits a year to Freemasons
or their dependants in their own homes, providing advice and support,
to help them continue to live independently and have a good quality
of life.
In this Annual Review we explain how we have improved our services in
2011-12, ensuring that they meet not only our internal and regulatory
quality standards but also certain other external standards and accreditation.
We have forged ahead with more staff training in dementia care and endof-life
care, continued with our ambitious programme of re-building and
refurbishing our Homes, and introduced new software systems to reduce
paperwork and free up more staff time. All these developments are
helping to improve the quality of life of the people living in RMBI
Homes, while ensuring that we work as efficiently and cost-effectively
as possible.
Excellent financial results in a
difficult financial environment 22
Help support us 24
RMBI Festivals 25
Securing our future 26
Our Governing Body 27
“
I feel that I’m free to do what
I want to do.”
A resident at Albert Edward Prince of Wales Court, Mid Glamorgan