2001 AR Web Final - Yale-New Haven Hospital

YALE-NEW HAVEN HOSPITAL 2001 ANNUAL REPORT
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voi c ces
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“ ”

voic e s from yale -new have n
a HeaLTHY LITTLe man • !
Yes" LIFe ! • #
six DecaDes o F care • #
Tears IN THe Ir e Yes • #
roomIn G$In • %
comPLe Te LY He LPLess • %
anGe LS BrouGHT HIm BacK • %
once In a BLue moon • &
IT HurT w Hen I LauGHe D • '
HanD$ PIc Ke D BY Go D • '
m Y moTHer Fa In Te D • (
Don’ T Fa LL! • (
I saLu Te You • )*
a BLacK moTHer’s niGHTmare • )*
Home awaY From Home • ))
Be YonD exPecTa TIon • ))
“ ”
THe Human FamILY • ))
m Y m IracLe Pr Incess • )+
cooTIe S! • )%
Be Yo ND care • )%
a GooD STRo NG HearT • )%
on caLL a T Ya Le$new Haven! • )&
From THa T momenT ForwarD • )&
ecHoes THrouGH THe TunneL • )'
six BrancHes anD a Tw IG • )(
onLY You wouLD Know • ),
THe LasT GIFT • ),
a T THe enD • ),
THIs man FouGHT In THe PacIFIc • +*
+**) Year$enD messaGe • ++

YALE-NEW HAVEN HOSPITAL 2001 ANNUAL REPORT
The
doors of Yale-New Haven Hospital have been
open since 1826. Each day, 10,000 people pass through those
doors. No race, age, culture or class is exempt from its services. For 175
years, Yale-New Haven Hospital has played an integral role in the lives of thousands
of men, women and children. The voices and faces of people from the past and the present
echo at Yale-New Haven, recalling some of the most important moments in their lives.
As Yale-New Haven Hospital’s 175th anniversary year, 2001 was a year to remember, to reflect and to
celebrate. Throughout the year, Yale-New Haven Hospital asked its many partners in healing – patients, families,
caregivers and all the communities of Connecticut – to share their personal experiences at Yale-New Haven.
Throughout the year, the hospital received hundreds of letters and photos, stories of caring and courage, injury and
illness, healing and loss, birth, life, and yes, death. There were stories of miracles and angels; stories of generations of
families who had been born at the hospital; stories of simpler times, of strangers, strength, sorrow and hope.
Several of those stories and photos, as well as faces of people from Yale-New Haven over the years, are displayed in
this, the hospital’s 175th annual report. These voices and faces represent the hundreds of thousands more whose
lives have been touched by Yale-New Haven Hospital.
Most people experience a serious illness, injury or hospitalization as a personal crisis. A cataclysmic
event – of a individual, national or global magnitude – tends to emphasize a very basic appreciation
of health, life and humanity. The year 2001 will not soon be forgotten, particularly
the level of emotion, pain and personal reflection associated with the events of
September 11. But the widespread introspection generated that day and
subsequently may serve us well in our endeavor to improve
life on this planet, as best we can.
1

“ ”
A face from ),() • Newborn Special Care Unit’s +*th Anniversary Party

a HeaLTHY LITTLe man
Tyler Beemer at the fountain
before Christmas , 2001
when I was pregnant, I was referred to Yale-New
Haven Hospital from Middlesex Hospital after an
ultrasound showed the baby was missing an urethral
valve leading to the kidney. When our son was born
December 22, 1996, the Yale-New Haven Newborn
Special Care Unit doctors and nurses were in the
delivery room to assess our son, a beautiful baby
whose name was Tyler. Dr. Richard Ehrenkranz had
called in a urologist, Dr. Robert Weiss. But he had
more concerns, so he called in another specialist.
A pediatric cardiologist assessed our son Tyler
and found he had a hole in the upper chamber of
his heart.
My husband came back to my room crying,
telling me this and saying the pediatric
cardiologist was on the way. Even before
the doctor walked all the way into my
room, I asked if Tyler was going to die.
The doctor told us “No,“ that Tyler would
have tests, be monitored and have corrective
surgery when he was one or two years old. Tyler
stayed in the Newborn Special Care Unit for a week.
He was there for his first Christmas but Santa Claus
found him and brought him a little rattle. My husband
and I thought Yale-New Haven was so wonderful
to do something like that for all the children in
the hospital.
“…make a wish at
the fountain for all
the children to get
That was the start of our long relationship and
friendship with Yale-New Haven Children’s Hospital.
Tyler’s urology defect eventually corrected itself.
Dr. William Hellenbrand and the pediatric cardiology
staff saw Tyler yearly. On October 13, 1998, Dr. Gary
Kopf operated on Tyler’s heart. When the nurses took
Tyler from us, my husband and I cried. Out came a
nurse with tissues and a great big hug. I will remember
that closeness and kindness forever! We were
so scared but everyone helped us feel at ease.
Surgery went well and Tyler was in the Pediatric
Intensive Care Unit for a week. Then he was moved
to the regular pediatric unit. Such special doctors,
nurses and staff!
One night, the café was closed and
I hadn’t had anything to eat, so one of
the night nurses asked me if I wanted to
order a grinder – they were ordering out.
I told her yes! Thank you, Yale-New Haven
for being a big part of our lives, most of all,
thank you for saving our son Tyler who is five years
old now and a healthy little man. Now we meet with
a cardiologist, Dr. Martina Brueckner.
Every year since then, my husband, son Tyler and
I collect toys through the year. Then we bring them
to the hospital for the Toy Closets, so all the children
have toys on Christmas. We have lunch in the atrium,
visit Dr. Babar and make a wish at the fountain
for all the children to get better. We do that as a way
of thanking Yale-New Haven for treating our family
and baby son Tyler like family.
Lynn Beemer
Deep River, CT
better-”
3

“ …it Þlled my heart- ”
Yes" LIFe !
A face from ),,&
six DecaDes o F care
when I was six years old in 1939, I had an appendectomy.
I was in the hospital, Fitkin 4, for over a
week – standard procedure at that time. I had never
been away from home before and was terribly homesick,
but a lovely nurse, Miss Becktal (not sure of the
spelling) was kind and caring. I am 69 years old and
have never forgotten her.
Dr. Louis Claiborne was my doctor. He was at
that time, and for many years after, one of New
Haven's most famous and beloved surgeons.
My six children were born at Yale-New Haven.
Barbara Rodman Lyons
Branford, CT
“
…have never
forgotten her-”
Tears IN THe Ir e Yes
although the nurses never got to
know their patient personally, they
did learn about him and his life
through stories his family shared.
When Jim passed away on March
25, [they] were with us. They shared
our grief with tears in their eyes and
A face from ),', a tender, comforting embrace. I will
never forget them...You have been
truly blessed with a body of angels – not a crew
of nurses!
Jeanne Savastano
Norwalk, CT
i was a patient for two months on the oncology unit. Diagnosed with aplastic
anemia and going through chest surgery to remove a benign tumor, you can
imagine I had some pretty low moments. Several
times I refused treatment and wanted only to
be allowed to die. Through the wise intervention
of doctors, family members and the
tender support of the nursing staff, I came
through those times. Now, miraculously,
I am being blessed with slow but steady
recovery and am delighting in marriage,
home and pets, friends – yes, life!
I want to focus on one group of angels that
gave me the best medicine anyone can give – hope and
faith that a loving God would bring me through. These were the people that
came each day to clean my room.
A face from ),,&
“ …
I will
never
forget
them-”
4
...Eli came in and said, ‘Mrs. Greeley, I’ve brought
you some music.’ I bathed in that music all day and
every day after that.
...Simple stories from Dorothea about her life
lived close to God and the blessings it brought
buoyed me up. What a dear woman.
...Yoletta would sing to me –
it filled my heart. She told me
wonderful stories of the rewards
of walking with the Lord.
...Fred brought me the great
gift of humor. I would listen while
he told me of his life and how he
grew up. I would ply him with questions
about a life so different from mine – a life with such
wonderful memories, priorities and rich experience.
A face from ),,&
eli
dorothea
yoletta
fred
Patricia Greeley
Wilton, CT

oomIn G$In
A face from ),(!
A face from ),(%
comPLe Te LY He LPLess
before moving to Elim Park, I lived alone in a somewhat
isolated home in Bethany. I was 80 years old,
when, in September 1993, on an early Saturday
afternoon, I fell in my kitchen and broke my hip. I
actually heard the bone crack. There I was, completely
helpless with no possible way to call for help.
Saturday night and Sunday came and went.
Monday morning arrived, and I was due at Elaine
Berneike’s home for a church group meeting, but of
course, I had no way of contacting Elaine to tell her
I couldn’t be there. Instead, I laid on the floor unable
to move, listening to the phone ring off and on all
day long. If I heard a noise outside, I’d yell for someone
to, “break a window,” with no response. In the
latter part of Monday afternoon, I definitely heard a
noise – it was the State Police!
Not being able to reach me by phone all day,
Elaine, who was a Yale-New Haven Hospital
volunteer, sensed possible trouble and called the
police. What a wonderful sound – to hear the police
breaking in!
I’m sure many others have experienced Elaine’s
concern and help. If it weren’t for ”Angel Elaine,”
I often wonder where I would have ended up.
my first visit to Grace New Haven Hospital was
when I was born in November of 1946. My mother
was part of what was called “rooming-in,” which
allowed newborns to be in the same room with their
mothers…For several years I would come to the hospital
to see Dr. Jackson who would perform a series
of psychological tests. I have a very fond remembrance
of Dr. Jackson to this day. I recall that during
one session, Dr. Jackson asked me to say as many
words as I could in a one-minute period of time.
When I left her office I decided that I was going to do
much better the next year so I memorized a list of
words. It's almost 50 years later and I can still
remember the list. She never asked me the following
year. Although it is now called Yale-New Haven
Hospital, I still feel a strong connection to the facility.
Kathleen Czarniak
Yale School of Nursing
New Haven, CT
anGe LS BrouGHT HIm BacK
Sean
McGaughey, 18,
was admitted to the
cardiothoracic intensive
care unit on December 23,
2000, with an injured
aorta from a car
accident.
A face from ),#&
it has been a year since our son Sean was brought to you. Last Christmas didn’t
exist for us. This year will be joyous. It is because of your skill and dedication
that he is with us to celebrate this year. He is back at college and has made a
recovery that can only be considered remarkable.
For those of you who worked with Sean, a simple thank you will never be
enough. You are truly angels who brought him back to us.
The McGaughey Family
Easton, CT
“ …a
simple
thank you
will never
be enough-”
A face from +**+
Mary Stowell Thompson
Cheshire, CT
5

“…We beautiful-”
think
he’s
once In a BLue moon
my son, Kenneth, was born prematurely on
October 19, 1942 in Grace Hospital, weighing 2
pounds, 2 ounces. My due date was January 15,
1943. Right after Kenny’s birth, I remember my
Above right:
Sary Medvedow
Aiden and Kenny,
in 1943.
Below: Kenny in
1950, going off to
day camp.
obstetrician, Dr. Arthur Connelly, told me a baby
at that weight survived, and I quote, “once in a
blue moon.“
On the third day of Kenny’s life, my pediatrician,
Dr. Morris Goldstein, came to see me in the hospital
and informed me that Kenny had turned blue the
previous evening. The hospital had paged him at the
Roger Sherman theater. He rushed to the hospital
and resuscitated the baby. The following morning,
after Dr. Goldstein checked on him, he came into
my hospital room and said the baby needed to be
moved to New Haven Hospital where there was a
preemie section that could care for him on a 24-
hour basis. Of course, I immediately agreed.
I stayed in Grace for eight days, then went
home to my third floor apartment and was not
allowed to do the stairs for two more weeks.
Remember, this was 1942. However, my husband
visited the preemie room and reported back to me.
Kenny was three weeks old when I first laid
eyes on him. My first comment was, “He looks like
a monkey,“ and the doctor in charge said, “we think
he’s beautiful.“ (That was because he was still alive!)
This was Dr. Ruth E. Whittemore who was absolutely
fabulous. I’m sure you know how successful she
became at Johns Hopkins in Baltimore with her blue
baby program. When Kenny was about seven years
old, we visited her there. You see, because of the
oxygen which kept him alive, his vision was severely
affected…he was legally blind.
We saw many ophthalmologists, including one
at Johns Hopkins, hoping for a cure. Unfortunately,
there never was a cure, but Kenny was otherwise
healthy and grew up to be a fine young man. He just
celebrated his 59th birthday, and yes, he is blind, but
has been able to work in the Domestic Peace Corps,
has been recognized in the Congressional Record,
and graduated from the University of Maryland with
a degree in social work. He has worked for the state
of Maryland, where he still lives, for 20 years.
He is a wonderful person. I’m so very proud of
him, and have always acknowledged the marvelous
care he received at New Haven Hospital.
I had the pleasure a few years ago to meet Dr.
Whittemore at a function here in New Haven. I didn’t
have to introduce myself. She remembered Kenny
and me very well.
Sary Medvedow Aiden
Hamden, CT
6

“ For
the Þrst
time
I felt like
I wasn’t
the only
one to
go
through
this-”
Laura Titrud, at the age of five
my daughter, Gail, completed 12 weeks of
chemotherapy in your oncology department for
non-Hodgkins lymphoma. You have a wonderful
staff of doctors and nurses. Kelly
Stepczyk was my daughter’s primary nurse.
I would watch her carry out her duties with
great care and professionalism. She was
always on top of my daughter’s concerns.
IT HurT w Hen I LauGHe D
while having a diagnostic test at Yale-New Haven
Children’s Hospital recently, I met a nurse who vividly
remembered the day I was born over 13 years ago.
She recalled that the Newborn Special Care Unit was
already pretty busy, and when I showed up,
it got a little more hectic. I was born with
multiple birth defects and was quickly
whisked into the Unit in critical and
unstable condition. Fortunately I don’t
remember anything of that day. And I
don’t remember much about the 22
operations I’ve been through, but my Mom
and Dad are full of stories of scary moments
made bearable by caring nurses and doctors. They
say they could never have taken me home at all
without the encouragement and hand-holding the
hospital staff provided.
One of my first memories of Yale-New Haven
Children’s Hospital is how much my stomach hurt
after a surgery when I was four. My older sister had
come to visit and was trying to cheer me up with
jokes, probably about bathroom humor. Each time I
laughed, my abdomen hurt more. One of the nurses
had the clever idea of showing me how to hug a
teddy bear tightly against my stomach so that it
wouldn’t hurt so much whenever I laughed.
HanD$ PIc Ke D BY Go D
I’d sit with my daughter and wonder if Kelly and
the other nurses are hand-picked by God!
Kelly gave my daughter a little pot of
tea roses and a card, ‘Congratulations on
completing 12 weeks of Hell!’
The roses? I think the money came out
of Kelly’s pocket. If that isn’t class, I don’t
know what is!
But what comes to my mind most is the Pouch
Patrol, a support group for children with an ostomy
or continence issues. The group has been meeting
at the Yale-New Haven for almost five years and was
organized by pediatric surgical nurses and child life
specialists. I was about eight the first time I
went to the group and still a bit angry about
a big surgery I had when I was seven. I was
also feeling annoyed about the special medical
procedures I have to do at home every
day. It was exciting to meet other kids who
had similar birth defects and had been through
similar experiences. For the first time, I felt like I
wasn’t the only one to go through this.
At Pouch Patrol meetings we play games, do
crafts and talk. Sometimes we visit different areas
of the hospital like the operating room or diagnostic
imaging where X-rays and special tests are done. The
meetings are fun, but they’re special to me because
I’ve made new friends who can understand my feelings.
I’m grateful for the Pouch Patrol and the nurses
and child life specialists who make it possible.
“
…friends who can
understand my feelings-”
James Ballard
West Haven, CT
James Ballard with his
daughter, Gail Carrera.
Laura Titrud
age 13
Fairfield, CT
7

Erin Elizabeth Rowe in 1978 with her
mother, Betty Ann Sugrue, who
fainted in Dr. Selzer’s operating room.
m Y moTHer Fa In Te D
my mother fainted in Richard Selzer’s operating
“No, no, I was just anemic. But I didn’t have the
room. She wasn’t a patient; she was a nurse.
She told me this after I had just heard Dr. Selzer
speak about his career as a surgeon and writer at
a Yale Pre-Medical Society meeting.
“What?“ I exclaimed, “You?“
My mother has always been immune to gore.
She has the RN’s cool practicality in the face of
injury or illness. I couldn’t imagine her fainting
because of a surgical procedure. She
thought my surprise came from her having
been in the same room with Dr. Selzer.
“Well, it was when I was a student
nurse at Grace – it was my turn to observe
and assist.“
heart to tell him. He stopped the entire operation to
make sure I was all right.“
I thought about the Dr. Selzer I had just met – a
gentle, soft-spoken man who did not fit the stereotype
of the callous surgeon at all. Yes, I thought, he
probably would have stopped the operation, though
not long enough to risk injury to the patient.
I sometimes feel as though Yale-New Haven
Hospital is the epicenter of my life. I was
born there, my mother worked there after
graduating from Grace, other family members
were treated there, and just for good
measure they gave me my life a second time
after a near fatal accident when I was 24.
“What did he do?“ I asked, still incredulous.
Dr. Richard Selzer
But I feel that this little vignette about Mom
“Oh, he was very nice,“ she recalled. “He was
afraid that I’d been traumatized by the procedure,
which was very sad. He was removing a fetus that
had died in its mother’s womb.“
“Were you traumatized?“
and Dr. Selzer is representative of the best of Yale-
New Haven as an institution. With all that was on his
mind, the doctor cared enough about a student
nurse’s psychological well-being to halt an operation.
This is the type of person one finds at Yale-New
Haven Hospital.
“…and just for good measure they
time…”
gave me my life a second
Don’ T Fa LL!
Erin Elizabeth Rowe
Cheshire, CT
my most memorable experience at Yale-New
Haven Hospital was when I was a patient recovering
from a hip replacement surgery. A male nurse named
Michael showed me how to use a walker.
“Be careful you don’t fall on your face!” he
warned. ”Because if you do, I have to do paper work
– and I hate paper work!”
A face from ),,&
Ben V. Luden
Westport, CT
A face from ),,&
8

“ ”
A face from ),((

a BLacK moTHer’s niGHTmare
my son has sickle cell-
My God" what a living hell-
The crisis" the pain" will truly
drive a mom insane-
A face from the ),'*s
You never know when
the pain will come-
But you'd best believe
you can not run-
I wish there was something
I could do or say-
It really troubles me
to see you hurt this way-
You need to know –
God is here for you-
You need to know –
again we will get through-
I spoke with God
and he told me so-
I'm speaking to you now
just to let you know-
God hears your cry"
and knows your pain-
He is always there for us"
and will remain-
Deborah Elmore
“ …respect for all of mankind- ”
New Haven, CT
A face from ),,&
A face from ),,%
10
I saLu Te You
i salute you, Yale-New Haven Hospital. You are many
faces to many people and your doors welcome all
people. You have been my lifeline for all of my 57
years. Through happiness, tears, joys and fears, you
have been my companion – dependent, resourceful,
compassionate and caring. You have caressed me at
my birth, agonized with me over my mother’s cancer,
cried with me at her death, celebrated my daughter’s
birth, anguished with me at my husband’s heart
surgery and comforted and
supported me through my
own heart surgery.
I celebrate and
applaud Yale-New
Haven Hospital’s
community of people
that make it all work;
skillful, talented doctors
whose outstanding reputations
and commitment to excellence dominate the
world’s medical fields; nurses, whose invaluable
knowledge and strength create a healing environment;
and volunteers, who give endlessly, unselfishly
and tirelessly. There are so many more people; security
guards, aides, cafeteria workers, maintenance
workers, etc. Each one contributing with smiles,
guidance and touches of kindness.
This is the family at Yale-New Haven Hospital,
people of compassion, excellence and courage. We
the citizens of Connecticut and the world proudly
admire and respect your commitment to the human
race. In this constantly evolving world, your contribution
to humanity has been immeasurable. May you
always be guided by righteousness, vision and
respect for all of mankind.
Elaine Leary
Clinton, CT

A photo from ),()
In
1996, as the result
of surgery to remove a
malignant thymus tumor, Marvin
Goldstein lost his left vocal cord
and left phrenic nerve. Still on a
respirator and a feeding tube, he was
diagnosed with myasthenia gravis, a
chronic muscular disorder which commonly
accompanies thymic tumors.
“ …
to grow
together-”
old
He spent four months in the
medical intensive care
unit.
Be YonD exPecTa TIon
one can only imagine the emotional trauma parents
go through when their child suffers a head injury, let
alone the degree to which those emotions rise when
told that the severity warrants taking the child to
another facility via helicopter. Last week we were
faced with this exact situation as our daughter Erin
became a patient in your facility…The level of care
provided by the nurses on all shifts was well beyond
expectation. At no time did we ever feel like our
daughter was treated like a patient by the nursing
staff, but rather more like a family member.
Richard and Mary Mooney
Gales Ferry, CT
“ …
more like
a family
member-”
Home awaY From Home
i f it seems silly to think of a hospital as a home,
then you really don't know Yale-New Haven
Hospital. Five years have passed. Marvin breathes
on his own and eats whatever he wants, and our
life has gone on. He was able to see the birth of
two granddaughters (the light of his life), the
wedding of his younger son and the celebration of
his 60th birthday. We still make many trips to Yale-
New Haven, and I think of it as home, every time I go
through those revolving doors. Marvin and I met
when I was 16 and he was 20 and it has always been
my dream to grow old together. Thank you, Yale-New
Haven Hospital for making that dream a reality.
A face from ),,&
Susan Goldstein
Waterford, CT
THe Human FamILY
since September 11, the day of our national
tragedy, we have all been doing some serious soulsearching
regarding our lives and how we fit into
the larger order. I like to think that here at Yale-New
Haven, we’ll continue to focus our abilities, concern
and compassion for our brothers and sisters for
many years to come. To me, that is what it means
to be part of the human family.
“
Princeton …although Tiger
a
am I" I’ll hail
Yale$New Haven
until I C.S. Lovelace die-” Greenwich, CT
Laura Hagfeldt
North Branford, CT
Faces: circa ),#*
“ …how
we Þt into
the larger
order-”
11

m Y m IracLe Pr Incess
i was shocked when my doctor told me I was having contractions. It was way too early. I was only 22 weeks along. They told me my
baby would have no chance of survival. I was devastated. I was in the middle of a nightmare. After a few hours, I was transported to
Yale-New Haven, and I will always thank God for that. Yale was the hope we needed. My labor held off some while I was taken care of
tenderly by the staff at Yale. Nina, my miracle daughter came into the world at just shy of 24 weeks. She had quite a rocky road, but after
three and a half months we actually got to take her home. We will always remember the gift Yale-New Haven gave us – they gave us the
baby we were told would never make it. How do you truly thank someone for the gift of your child’s life? I would never want my daughter
to be back there to stay but I sure am glad she was there when she was.
Colleen spoke silently to her daughter during her Þrst year:
Colleen Safyre
Milford, CT
Before you were born, they told us that you were as perfect as
could be – your heart rate and size were normal, you had no
known deformities, and there were absolutely no problems they
could see – but that you were going to die – my body was not
able to maintain the pregnancy. They told us of all the problems
you would have. I was terrified that you would be severely brain
damaged and not able to enjoy life. I was worried that I couldn’t
handle caring for a child that might never smile. I was scared. I
was selfish. I was confused. I was not able to think straight. Your
daddy clung to the hope that perhaps you might be OK.
With a few pushes you came into the world. Daddy got a glimpse
of you and thought you actually looked big. God bless your
daddy. He said that as soon as you came out, he turned to get the
camera and within that second or two you were gone. A whole
gang had taken you and you would be theirs for a very long time.
There was no first cry heard. I would find out much later that you
didn’t breathe when you came into the world and needed to be
resuscitated. You were a very lucky little girl. You got to stay
in the finest of establishments – the Newborn Special Care Unit
at Yale-New Haven. Mommy and daddy spent the next few
months visiting you, wondering if there would ever be the day
that you would come home. There were times when we were
afraid to fall asleep at night. There were days when we couldn’t
fathom how you could get even smaller than you were at birth,
but you did. We stopped believing that you would make it
without the vent and just shrugged when we were told that
you were being tried again. I shudder remembering your first
spinal tap; the second one was not any better. We were frantic
when we were told you needed immediate surgery, and that
there was a chance you wouldn’t come through it. But
somehow we managed to wake with the sun and even allow
ourselves to sleep when others slept. Some days we even found
hope. We found hope in every couple of grams you gained or
when we saw that your wall chart had no entries for the day. We
were ecstatic when you reached two pounds and delighted when
you started on breast milk. You seemed so much better after
your new supply of blood. We counted our blessings when you
made it through surgery and again and once more. We cried
tears of joy when you “got promoted” to room five and then
felt like doing jumping jacks when you made it to room two
(the going-home room). We smiled and cheered when you took
your first bottle. We learned, we cried, we prayed, we saw real
fear. Back and forth to the hospital we went each day. Back
and forth, back and forth. Find parking, walk down through the
garage, (look down realizing that I could recognize all the sidewalk
cracks!) Walk into the hospital, into the elevator, pass
everyone along the way, some who seemed to be experiencing a
normal happy day — others who seemed also to know how cruel
the world could be. Hit number four. Step off the elevator.
Welcome to the intensive care unit. Yes, on our way to see you.
Ask the receptionist if we could go in to see you. Ask permission
to see our child! Love the hospital. Hate the hospital.
“…you showed us
12

Inset photo, Nina Safyre;
background photo,
Colleen Safyre, 2001
Get ready nurse, I have many questions. Oh, I gave them a hard
time. I‘m sure they all hated me. I didn’t mean to be such a pest.
I loved each of them and will always be grateful to them. I will
never forget any of them. Nina, you were my first child. My
first child, born premature. What does that mean? Babies who
have to fight to survive. Babies who have to learn how to suck,
swallow and breathe. Babies who can’t handle a loving touch for
days. Babies who spend their time on warming trays, and have to
prove themselves in order to graduate to the isolette and then
finally to a bassinet. It took a long time for you to be able to take
a bottle; at first, all of your feedings were by tube. There were
many days we said, “hurray hurray:” the day you grabbed daddy’s
finger, the day you seemed to relax as I read to you,
the day your numbers got better, the times you
recovered from surgery, your first breastfeed.
But for every “hurray” there was a
scream of terror, which still echoes in my
mind. The questions that lingered: were
we doing the right thing: were you in
too much pain; was all of this in vain;
were you not supposed to be here; what
did I do wrong; were you going to survive?
But you did survive, my miracle
princess. Months brought change. Things got
easier. You smiled. You laughed. You grew. You
rolled. You ate. You crawled. You said, “ma ma ma ma.”
You showed us that there is reason to hope. You got to go out on
Easter. We celebrated your first birthday. Although there are
some issues we worry about, we know that you are one tough
girl and that we have been blessed. The year has seemed in
one way like just days ago and in other ways it seems a hundred
years. We want you to know that we are grateful you fought so
hard to be able to come home to us. We are so very proud of you.
We will always remember the Yale staff that helped get you to
this point. We will never take for granted how truly lucky we
have been and what a little miracle princess you are.
hope-”
there is reason to
13

“ ”
A face from +***

cooTIe S!
Be Yo ND care
A face from ),,)
when my son Colter was six years old, he was
diagnosed with Hodgkins disease. I will never forget
the day he was about to receive his first blood transfusion.
We were all there in the room: three residents,
a nurse, myself and Colter. Everything had
been prepared, and the procedure was just about to
begin when Colter suddenly shrieked: “Wait a
minute! Stop!” The doctors were taken aback.
The nurse asked, “What's the matter Colter?”
Colter replied, with fear and trepidation, “Is this girl
blood or boy blood?” The doctors were truly at a
loss for words, but the nurse replied without missing
a beat, “Well, of course it's boy blood, Colter! We
wouldn't give you girl blood. That has cooties!”
Satisfied with her response, Colter settled down
and underwent his first transfusion.
He is now completely recovered, but I will never
forget that day and the quick thinking of that nurse.
“ …without
missing a beat- ”
a GooD STRo NG HearT
Pete Kenyon
for me, it’s a miracle that it’s all happened, and that
it happened in the sequence in which it did. And it’s
a good heart – the good strong heart of an athlete.
I can feel it every morning, I can feel it
every day. I can’t thank them enough.
Pete Kenyon
Darien, CT
“ …I can feel it everyday- ”
this place is just fantastic and he is living proof.
Kathy Kenyon
Darien, CT
Pam Dziurgot
Branford, CT
i am a very positive person. I take a positive stand
on everything in my life that I can control. I recently
spent four-and-a-half days in Yale-New Haven
Hospital and the staff helped keep me positive at a
time when I had very little control over my situation.
I experienced a level of attention and hospitality that
went beyond care to positive attitude reinforcement.
During my stay, the members of the hospital staff I
came in contact with enabled their “guests” to take
their minds off “what was” and “what is” and direct
those toward “what can be.”
“
What makes the heart
so special is that it doesn't
age- It beats +# hours a
day" every minute for a
lifetime- Yet" in the absence
of organic disease from
valves or arteries" I couldn't
tell a +o$year$old heart
from a ,o$year$old
heart…and I have handled
#"ooo of them-
”John Elefteriades" M-D-
Pete Kenyon received a heart transplant
on January 2, 2002, after surviving
a record-setting three years
on a mechanical
heart.
John Elefteriades, M.D.
John J. Jennings
New Haven, CT
15

on caLL a T Ya Le$new Haven!
Samuel Kravitt filming in the Yale-
New Haven Hospital operating room.
my husband, Samuel Kravitt, was on call at Yale-New Haven Hospital. He was not a physician: he was a
filmmaker. At any hour of the day or night, he might get a call: “I’ve got an interesting case. Can you meet me
in the ER?”
Sam filmed surgical procedures with specialists in their respective fields: Doctors William Glenn, cardiology;
Wayne Southwick, orthopedics; Harry Newman, urology; John Kirchner, otolaryngology; Robert Chase,
plastic and reconstructive surgery, among others. He had an office in New York so he commuted by train,
and always donned the sterile suit worn by the medical personnel when he worked in the OR. One day, as he
was walking down the hospital corridor, he met one of his fellow commuters. “I didn’t know you were a doctor,”
the man said. “Oh, I just do this in my spare time,” Sam replied.
Marcia Kravitt
New Haven, CT
“ …Can you meet me in the ER? ”
From THa T momenT ForwarD
Gordon Hallas,
then and now
i t was the summer of 1970 when tragedy struck
my family. I was five years old and full of life when
suddenly, as I was riding my bike, I was hit by a car.
From that moment forward, my life changed
forever. The accident nearly severed by left leg and
left me with serious internal injuries. I was transported
to our local hospital where two unsuccessful
operations were performed. My condition was
worsening, and our local doctor urged that I
be transferred to Yale-New Haven.
Once at Yale-New Haven Hospital I was
quickly brought to the operating room for more
surgery. The doctors found a small tear in my intestine
that was very hard to detect but was causing a
great loss of blood. They saved my life.
During my two-month stay at Yale-New Haven
Hospital, I was treated like a King. The nurses were
incredible and comforting. They even began a little
“piggy bank“ for me. Anyone who came to visit,
even the doctors, were requested to drop a coin into
the piggy bank. I finally did crack a smile when a
nurse let my brother push me around the room in
my bed.
It has been a long time since that day. I can only
reflect today and say that I am very grateful for the
incredible treatment I received at Yale-New Haven
Hospital. I was given a second chance at life. I
have grown and gained a sense of appreciation
for life and how incredible it is to be
able to share my life again with my family.
The whole staff, especially the nurses, taught
me the value of caring for someone, even a
stranger like myself.
I say “Hats off“ to Yale-New Haven Hospital. I
lend any and all support to this great institution.
Those who have been fortunate enough to be treated
here can really understand what kind of an asset this
hospital is.
Thank you, Yale-New Haven Hospital. Good luck
and Godspeed.
“ …the value of caring for someone… ”
Gordon Hallas
Danbury, CT
16

“…we exchanged our experiences
walk-”
as we walked this
ecHoes THrouGH THe TunneL
A face from the ’#*s
A face from the ’%*s
as I nurse my memories back to life they become
vivid and real, and I am reminded of one passageway:
a tunnel linking the basement of Sterling
Dormitory and the basement of the hospital known
to me in the late ‘40s and early ‘50s as Grace-New
Haven Hospital.
This rite of passage was the connection between
two worlds, as we nurses began and ended each
day walking swiftly on its snake-like path. Roommates,
classmates and graduate nurses passed
each other hurriedly on their way to classes or
their assigned hospital duties. We shouldered
great pride in our starched uniforms and caps…
some days never setting foot outside these
two worlds.
This tunnel’s walls echoed the chronology
of many patients’ diseases, the life, treatment,
healing, discharge and the family of that patient.
We studied patients during their long stays,
gaining a vast and diversified experience and
becoming another appendage to families as we gave
them courage and hope. And so we exchanged our
experiences as we walked this walk.
With a blink of an eye the scene changes, and
so well I remember: the corridor on Fitkin lined with
wringer washing machines like metal soldiers ready
with hot pack application treatments for polio
patients; the iron lungs; the striker frame; two young
quadriplegic boys in saw-dust and oscillating beds; a
child with psychogenic vomiting; rooming-in; natural
childbirth; Drs. Wiley, Ford, Grant, and yes, Dr. Emil
Karlovsky who is still on the staff of Yale and who
delivered two of my children.
And who can forget our Mrs.
Link, OB supervisor whose vast
knowledge was the saving grace
for many of our medical students
and nurses of that era.
A face from the ’%*s
We treated a little girl who lay quietly in a state
of tetanus, sleep induced by rectal avertin and
whose little body showed one tiny almost indiscernible
entry of this dread disease, a fine scratch.
And way back then I do recall an exciting
future called “genetic or embryonic farming,“ a
term discussed in one of my notations on a
lecture. Does anyone else remember?
One last glimpse on to the kaleidoscope’s
palette takes me back to the colorful paintings
of the Walt Disney characters I chose to create
on the partitions between the cribs out in the
solarium. The children delighted in their new
surroundings.
This tunnel has its legacy. It embraced us as
we walked through, spilling our strengths, courage,
laughter and tears, and our dedication to a world of
compassionate care, of learning, and of integrity. The
history of the place echoes through its hallways.
Some of us remain to tell, lined by age and life’s
burdens, but possessing a glow of a golden age and
a willingness to spread compassion still.
This tunnel has since been closed and I have
been told that it has been used for storage. Sterling
Dorm at 350 Congress Avenue has been demolished.
I thank you, Yale-New Haven Hospital. The pursuit
of research and knowledge has always stayed
with me.
Aileen L. Gentile-Meyer
Monroe, CT
17

judith),#,william),%)sarah),%+ martha),%#michael),%& jonathan),&*
zachary),(,
six BrancHes anD a Tw IG
m y husband, Art, and I have six children, and all were born at Grace-New Haven Hospital between 1949 and 1960. The tradition continued
with our grandchild, Zachary, who was born at Yale-New Haven Hospital in 1989.
When our first child, Judith, was born in 1949, the hospital was experimenting with the new concept of “rooming-in.” Babies were
no longer placed in the nursery with other newborns and brought to their mothers at regular intervals to nurse. Instead, the babies‘ cribs
were placed within easy reach of the mothers‘ beds and babies could nurse “on demand.”
Our grandson, Zachary, was born in “a birthing room” very different from the old style delivery room where his father, Michael, had
been born 33 years earlier. Procedures in the maternity department have changed greatly through the years, but the hospital’s tradition of
giving excellent care to new mothers and their babies remains the same.
Kay Ross
Hamden, CT

onLY You wouLD Know
Florence and Henry Wald in 2000
THe LasT GIFT
my husband’s experience began in the emergency
room. There, the cardiologist saw the pulmonarycardiac
crisis in the context of a frail elderly man
uncertain of his situation. Before deciding how intrusive
diagnosis and treatment should be, he turned
to our primary physician, who knew him, to me, and
to Henry’s gerontologist. The interdisciplinary team
listened to our views and included us in planning
and giving care.
Although the crisis was deftly managed
and quickly resolved, signs of recovering
strength did not materialize...When nurses
saw a frown or sign of stress,
they ministered therapeutic touch –
soothing his eyes with an aromatic pillow
and laid hands on his head and heart.
Then they did the same for me.
On the last evening of his life, it was
understood that I would spend the night.
When Henry’s breathing was labored, the
team took the suggestions of colleagues
expert in palliative care. Three small doses
of morphine over six hours were all he needed to
breathe more comfortably with moist air and a
little supplementary oxygen, allowing us a long,
hearty embrace before he fell asleep. What a gift.
Those who face the ending of life in a hospital
setting should know our experience could not have
been better than the ideals that hospice care call
for anywhere.
“…a long
embrace-”
hearty
Florence S. Wald
Branford, CT
Oh! What my eyes have seen and my heart has
felt. Only you would know.
When you’re frightened,
I’m there to hold your hand
and see your pain.
Oh! To see the relief and
trust in your eyes, as you
know I care. And at times a
few silly words are spoken
and it brings a smile.
A face from )(,(
And that’s all I need to
see that I made a difference for awhile!
“ I made a
difference
awhile-”
for
a T THe enD
Patricia V. Wilson
East Haven, CT
i remember the end so vividly. He was receiving
hospice home care. It was December 7, Pearl Harbor
Day — a coincidence, I wonder? Mom called and said
I should get there soon. When I did, I sat on the bed
and talked to Dad. He knew I was there and we both
knew what was happening. The nurse summoned
me and told me it was time Dad was moved to hospice.
I was dead set against that. I told my Mom,
“No, it's either here or Yale-New Haven Hospital.”
The nurse tried to dissuade me but I was vehement.
I remember my words distinctly: “Yale is like another
home and family. It's here or Yale-New Haven.”
JoAnn Massari
Guilford, CT
19

A photo from the ),#*s
THIs man FouGHT In THe PacIFIc
“i am going to give each of you one piece of
chocolate,“ she said, handing a bar to my sister and
me, “but you mustn’t eat it. When we go into his
room, I will say, ‘Look, Tom, the girls brought
you some candy!’ Then you will offer it to
him, and he’ll say, ‘Are you sure you don’t
want it?’ And you’ll say, ‘No – we brought
it for you…’ Got it?“
We rode the elevator up to the sixth
floor and were surprised to find my uncle sitting
up and alert. My aunt smiled broadly. I smiled
too, hoping no one could see how nervous I was. He
had become frail and his skin was waxen and taut.
My father had looked the same way just before he
died. Which was the broken hip, I wondered? Was he
still in pain? Can he eat?
“Look who’s here to see you, Tom – Liz and
Emma, Bette’s daughters,“ my Aunt Olive said. “Hi,
Uncle Tom!“ Emma and I chimed together. “Do you
remember us?“
“Never saw you before in my life,“ he said, smiling.
Aunt Olive looked at us as if to say, “OK – it’s a
good day today,“ and we all laughed. “Mom was not
well enough to make the trip, but she’s here with us
in spirit!“ we assured him.
Olive moved closer to the bed, touched his hand
and said, “Pucker up doll!“ Uncle Tom did his best
as she bent down to place a tender kiss on his lips.
Her fingers snuggled deeper into his grasp as her
eyes caressed him. In the brief moment of their gaze,
they were alone.
He moved in slow motion, gazing at each of us.
As his familiar brown eyes reached mine, I felt an
intensity that contradicted everything else about his
physical state. I saw humor, skepticism, love. I imagined
what he must have looked like in his youth.
A nurse entered the room to check on him. Did
she have any idea who he was – is? Your patient
survived the deaths of both parents during the
Depression, I wanted to tell her. He was an Army Air
Corps Sergeant during World War II. This man fought
in the Pacific. He came home from that bloody battle
and dedicated his life to children, of all things, as an
elementary school principal. Tom Tasker has been in
love – true love – with the same woman for 60 years.
“It’s time to get going now,“ Uncle Tom said as
he tried feebly to get out of bed. “We’ve gotta get
that job done. Got 800 people on the payroll…got to
get going.“ Olive’s expression sank. She reached
out to him and guided his legs back onto the bed.
He relaxed into the pillows and closed his eyes, still
trying to communicate something. “OK, doll, you rest
now,“ she said. “I’m right here.“
“I want you with me, Ol,“ he said. “You rest
now,“ she repeated.
As we left the room, I noticed the candy bar in
her hand. “Now you understand. He comes and
goes. Here – give this candy to your mother. Tell her
she doesn’t have to worry. Let her know I’m here
with him, and I won’t leave him.“ We promised to
deliver her message.
Mrs. James Elia
Newtown, CT
“…in the brief moment
alone-”
of their gaze" they were
20

“ ”
A face from ),((

2001 YEAR-END MESSAGE
The
year 2001 was an historic milestone for
Yale-New Haven. The hospital celebrated its 175th
anniversary with activities for staff and the community that included
fun, reflection and learning. Numerous individual and corporate friends
in the community supported a wide array of 175th anniversary programs.
In June, enthusiastic employees and volunteers wore special anniversary T-shirts for the
Founders Day celebration. During the summer, the hospital hosted community tours and educational
talks and installed a museum-style time line exhibit in the East Pavilion lobby, which traced
the Hospital’s history and medical contributions. Publications, too, marked the milestone, including a
special issue of the Yale-New Haven magazine devoted to the major medical “firsts,” and a trilogy of
historic annual reports in a commemorative boxed-set. In addition, a community writing project called
“Voices from Yale-New Haven” solicited personal stories from generations of employees, patients and
others who had been affected by YNHH. A 144-page book about the history of Yale-New Haven Hospital,
entitled, A Leader of Substance: Yale-New Haven Hospital at 175 Years, was published this year.
The 175th anniversary celebration included a Gala at Oakdale Theatre on October 20. Marvin
Lender, Chairman of the YNHH Board of Trustees, and his wife Helaine, co-chaired a large
committee of volunteers who planned the event, which drew one of the largest crowds
ever to attend a Greater New Haven event – more than 1,260 people. Proceeds
from the Gala were used to establish the 175th Anniversary Clinical
Innovation Fund to help ensure that Yale-New Haven Hospital will
continue to be able to offer patients the latest in
medical and technological advances.
“A year to remember

2001 YEAR-END MESSAGE
YNHH Senior Leadership (l to r):
Joseph A. Zaccagnino, President and
CEO ; Marna P. Borgstrom, Executive
Vice President and COO; Marvin K.
Lender, Chairman of the Board of
Trustees; and Peter N. Herbert, M.D.,
Chief of Staff
Solid Performance
Despite the commemoration of a venerable
175-year history, this was no year for the
hospital to rest on its laurels. Well-established
business planning and sound operational
and financial management enabled
Yale-New Haven to enjoy positive operating
performance. A record number of patients
sought care at Yale-New Haven than last
year, investments were made in clinical
programs and the hospital remained steadfast
in its commitment to excellence in
patient care, education and training, community
service and the advancement of
clinical practice.
Enhancing patient safety, improving patient satisfaction and
maintaining a positive, attractive employment environment were
major YNHH priorities this year. A measure of the hospital’s success
is reflected in its maintaining its position as Connecticut’s most preferred
hospital, with inpatient discharges increasing by 2.3 percent
and outpatient and emergency visits growing by 7.5 percent. At a
time when many healthcare providers continued to struggle with
losses, sound fiscal management and adherence to business principals
enabled the Hospital to produce a modest operating gain.
Offering the highest standards of service and care
Providing safe, high quality patient care is not only the hospital’s
primary mission, but also its foremost business strategy. YNHH
devoted the year to ensuring patient safety, advancing clinical performance
and programs, and improving patient, physician and
employee satisfaction. A new patient satisfaction survey now allows
YNHH to compare itself to more than 600 other hospitals nationwide.
The hospital was again recognized by U.S. News and World Report’s
Best Hospitals Survey for clinical excellence in 12 out of a possible
17 clinical specialties.
A Performance Improvement Plan helped improve patient safety
and improve the actual process of providing patient care. The hospital
implemented new hand hygiene and germ precautions so patients
would not acquire any new infections while they were hospitalized.
More accurate ways of delivering medications, ascertaining patient
identities and detecting drug allergies or interactions were developed.
YNHH partnered with General Electric (GE) to pilot GE’s Six
Sigma quality improvement methodology in a hospital setting. Six
Sigma is a systematic problem-solving approach based on statistical
data and designed to improve long-term effectiveness of services. In
the initial areas of focus, patient safety was enhanced; operating
room efficiency improved; diagnostic imaging scheduling improved;
and newborn special care clinical processes were advanced for better
patient care.
The hospital focused on recruiting and retaining key staff –
especially registered nurses – in a very competitive market.
Innovative recruitment and training efforts helped decrease staff
vacancy rates – a daunting task during a national shortage. These
efforts included an employee referral program, sign-on and retention
bonuses and wage adjustments for certain patient care positions. In
addition, employees were rewarded for their contributions to the
hospital’s excellent performance in Fiscal Year 2000 with a year-end
Performance Incentive Program bonus – 1.2 percent of the employee’s
annual salary.
The United States Department of Labor presented YNHH with
the 2001 Exemplary Voluntary Efforts (EVE) Award for voluntarily
incorporating innovative programs that increase employment and
advancement opportunities for minorities, women and individuals
with disabilities. YNHH was the only health organization in the
country to receive the EVE Award this year and the only Connecticut
and celebrate”
corporation to be recognized.
23

2001 YEAR-END MESSAGE
“
On behalf
of everyone
at Yale$New
Haven
Hospital –
thank you
to the people
and the
community
of Greater
New Haven
and of all of
Connecticut
for a year
to remember
and celebrate-”
Easy access for patients and families
YNHH worked hard to provide modern, safe and welcoming facilities
with easy access to a full array of clinical services – by further
developing key services in cardiac, cancer, women and children’s
health, psychiatry and emergency care.
Notably, the Yale-New Haven Heart Center received an award
for outstanding performance based on excellent clinical outcomes
from the University Health System Consortium. The Heart Center
increased cardiac procedures by 10 percent and added a fourth
catheterization laboratory. The Women’s Heart Advantage, a national
initiative to increase awareness of women’s risk for heart disease,
was launched at YNHH in March in partnership with VHA. The Yale-
New Haven Psychiatric Hospital (YNHPH) was able to effectively
manage its patients’ length of stay and treat many more patients
than originally projected.
The $51.5 million renovation of the 19-year-old South Pavilion
remained on schedule and on budget. The first of three phases was
completed in September with the construction of several patient
care units, operating suites, diagnostic imaging facilities and a
mechanical penthouse.
Keeping costs competitive
At Yale-New Haven, like everywhere else, revenues declined this year
while both the demand and the cost of health care services
increased. YNHH was able to stay cost-effective by increasing the
number of patients it treated, collecting timely and accurate payments
for its services and managing operating costs effectively.
The Hospital’s 2001 revenues exceeded the expenses of operating
the hospital during the year, but only by a slim 1.1 percent operating
margin. However, revenues over expenses were almost double
what had been projected. While this modest positive financial performance
really only represents the cost of running the hospital for
only about two-and-a-half days, it nevertheless enables Yale-New
Haven Hospital to continue to invest in its future capital and patient
care needs.
While positive financial performance is important, it is not solely
sufficient to enable a hospital to buy the latest in technology and
invest in new clinical programs. Hospitals around the country,
including YNHH, must rely on philanthropy and borrowing to make
the necessary improvements to stay in the vanguard of health care.
Education, clinical research and community service
Collaboration with the Yale School of Medicine was the basis of
the hospital’s focus on medical education and clinical research.
YNHH and the School jointly provided more than $17 million to
support New Clinical Program Development Fund projects, focused
on brain disorders, cancer, heart disease and developmental disorders.
YNHH differentiated itself as a leader in community service
through its unwavering commitment to care of the medically indigent,
advocacy for a variety of public health issues and support of
key community services. YNHH provided an estimated $58 million for
the care of the poor and the uninsured – $30 million for free and
uncompensated care and a $28 million loss from Medicaid underreimbursement.
The hospital re-dedicated its Primary Care Center
(PCC), upon the completion of a two-year renovation project and in
celebration of the PCC’s 25th anniversary. In the fall, the Greater
New Haven Chamber of Commerce honored YNHH with its
Community Programs Award.
Support from the System
Yale-New Haven Hospital’s performance was strengthened through
the Yale New Haven Health System (YNHHS), which helped address
matters of patient safety and patient care quality, as well as support
cost management by spreading certain fixed costs over a larger base.
YNHH benefited from its YNHHS membership in other ways,
including the system-wide implementation of a new patient satisfaction
survey; efforts to decrease medication errors; enhance education
programs; and prepare for new federal privacy regulations.
Concluding an historic year
YNHH’s strong performance during the past year reflects its unwavering
dedication to its mission and vision, the continued support of
its Board of Trustees and the dedication, commitment and quality of
its medical staff, employees and management team. In July, honoring
Yale-New Haven’s 175th anniversary, a New Haven Register editorial
commended the hospital for its many contributions to patient care,
claiming that Yale-New Haven’s history is that of the city and health
care, saying, “After 175 years, it’s impossible to imagine New Haven
without Yale-New Haven Hospital.”
On behalf of everyone at Yale-New Haven Hospital – thank you
to the people and the community of Greater New Haven and all of
Connecticut for a year to remember and celebrate.
24

LEADERSHIP
AND
STATISTICS
our
26
31
leadership
BOARD OF TRUSTEES
27
32
AUXILIARY
COMPARATIVE STATISTICS
MANAGEMENT

BOARD OF TRUSTEES
{ As of September 30, 2001 }
not pictured: Betty Hollander
Richard G. Bell
Vice Chair
Marcial Cuevas
John L. Lahey
Walter H. Monteith, Jr.
Patricia B. Sweet
Marna P. Borgstrom
Executive Vice President & COO
Richard L. Edelson, M.D.
Marvin K. Lender
Chair
J. Richard Munro
Assistant Secretary
James A. Thomas
Bishop Theodore L. Brooks
Robert A. Haversat
Secretary
Richard C. Levin
Bernard A. Pellegrino, Sr.
Nathaniel D. Woodson
Jonathan Bush
Peter N. Herbert, M.D.
Chief of Staff
Linda Koch Lorimer
Sharon Shields
Henry K. Yaggi, III
Joseph R. Crespo
Treasurer
David A. Kessler, M.D.
Julia M. McNamara
Vice Chair
Elsa L. Stone, M.D.
Joseph A. Zaccagnino
President and CEO
26

COMPARATIVE STATISTICS
BALANCE
SHEET
(in thousands)
September 30
2001 2000
Assets
Current Assets
Cash $ 14,576 $ 13,145
Marketable Securities 108,955 142,689
Accounts Receivable (Net) 91,069 88,329
All Other Current Assets 36,010 33,648
Total Current Assets 250,610 277,811
Assets Limited As to Use
Board Designated Funds
for Plant Improvement and Expansion 94,789 81,222
Beneficial Interest in Perpetual Trusts 12,259 13,909
Escrow Funds for Long Term Debt 992 996
Total 108,040 96,127
Long Term Investments 123,537 113,460
All Other Assets 18,416 24,637
Property, Plant and Equipment (Net) 229,927 225,911
Construction in Process 14,613 12,768
Total Assets $ 745,143 $ 750,714
Liabilities and Net Assets
Current Liabilities
Accounts Payable 24,481 25,574
Accrued Expenses 78,872 68,500
Other Liabilities 23,205 25,597
Current Portion of Long Term Debt 3,870 3,790
Total Current Liabilities 130,428 123,461
Long-Term Debt, Less Current Portion 129,120 133,075
Accrued Post Retirement Benefits other than Pensions 27,276 26,385
Other Long Term Liabilities 48,359 58,224
Total Liabilities 335,183 341,145
Net Assets
Unrestricted 302,661 302,593
Temporarily Restricted 80,207 78,777
Permanently Restricted 27,092 28,199
Total Net Assets 409,960 409,569
Total Liabilities and Fund Balance $ 745,143 $ 750,714
27

COMPARATIVE STATISTICS
STATEMENT
OF OPERATIONS
(in thousands)
Year Ended September 30
2001 2000
Gross Patient Service Revenue $ 985,454 $ 856,548
Deductions
Allowances 423,356 346,944
Charity Care 29,532 26,902
Total 452,888 373,846
Net Patient Revenue 532,566 482,702
Other Revenue 1,381 757
Total Operating Revenue 533,947 483,459
Operating Expenses
Salaries 242,702 220,085
Supplies and Other Expenses 296,471 272,930
Depreciation and Amortization 28,372 27,712
Bad Debts 3,379 3,048
Interest 7,745 7,920
Total Operating Expenses 578,669 531,695
Recovery of Expenses from Grants and Other Institutions (50,442) (51,668)
Total 528,227 480,027
Operating Gain Available for Debt and Capital Needs 5,720 3,432
Clinical Development Fund (5,750) (5,750)
Debt Repayment (3,870) (3,790)
Balance for Equipment Replacement and New Technology $ (3,900) $ (6,108)
28

COMPARATIVE STATISTICS
SELECTED
DIAGNOSTIC
AND
THERAPEUTIC
SERVICES
Year Ended September 30
2001 2000
Cardiology Procedures
PTCA 1,565 1,445
Diagnostic Catheterization 3,245 2,988
Electrophysiology Studies 2,067 1,831
AICD (Defibrillator) 279 223
Pacemakers 625 590
Diagnostic Imaging
CT Scan 42,049 36,876
MRI 12,479 10,039
Nuclear Medicine 19,545 21,337
Ultrasound 49,399 40,582
X-ray 165,553 159,748
Laboratory Procedures
Blood Bank 223,893 231,444
Clinical Chemistry 2,543,171 2,420,708
Clinical Virology 70,966 68,887
Hematology 511,939 500,697
Immunology 81,812 71,584
Microbiology 209,869 200,170
Pheresis Transfusion Center 6,131 5,802
Radiation Therapy Treatments 52,705 50,853
Rehabilitation Services Treatments 47,322 45,091
Respiratory Care Ventilator Hours 428,202 401,016
Surgery
Inpatient Cases 11,247 11,296
Outpatient Cases 11,201 11,093
29

COMPARATIVE STATISTICS
INPATIENT
STATISTICS
GENERAL
INFORMATION
SUMMARY
Year Ended September 30
2001 2000
Number of Patients Discharged 42,066 40,697
Patient Days of Care Provided 238,852 215,811
Average Length of Stay 5.68 5.30
Average Daily Patient Census 654 590
Volunteer Hours Donated 84,769 80,041
OUTPATIENT
CLINIC
VISITS
Year Ended September 30
2001 2000
Adults
Medical 24,606 23,099
Surgical 8,001 7,984
Total Adults 32,607 31,083
Total Pediatrics 4,741 4,823
Total Newborn 4,718 4,791
Total Inpatient 42,066 40,697
Year Ended September 30
2001 2000
Primary Care Center 41,311 41,688
Women’s Center 56,335 53,300
Medicine 81,337 86,444
Ophthalmology 20,514 21,901
Surgery 22,599 20,974
Pediatrics 27,224 26,035
Dermatology 17,317 18,014
Otolaryngology 8,930 9,717
Orthopedic 21,427 25,879
Dental 5,846 6,683
Urology 7,119 6,218
School Based Clinics 9,386 6,880
PHILANTHROPIC
AND OTHER
SUPPORT
(in thousands)
Total Outpatient Clinic Visits 319,345 323,733
Emergency Services 86,641 83,241
Personnel Health 17,236 20,021
Total Outpatient Visits 423,222 426,995
Year Ended September 30
2001 2000
Charitable Contributions
Medical Equipment Fund $ 560 $ 514
Fund for Care of the Indigent 582 431
Other Gifts 5,778 5,192
Subtotal 6,920 6,137
Income and Appreciation
on Invested Funds 13,256 17,891
Total Philanthropic and Other Support $20,176 $ 24,028
“ ”
We can only express our gratitude
toward our founders and the generations
of physicians and nurses, employees and
volunteers, trustees, administrators,
benefactors and patients who have kept
us on the right path.
Joseph A. Zaccagnino
30

MANAGEMENT
{ As of September 30, 2001 }
SENIOR
MANAGEMENT
Joseph A. Zaccagnino
President and
Chief Executive Officer
Marna P. Borgstrom
Executive Vice President and
Chief Operating Officer
Peter N. Herbert, M.D.
Chief of Staff and
Senior Vice President, Medical Affairs
Mark L. Andersen
Senior Vice President
Technology and CIO
Edward J. Dowling
Senior Vice President
Human Resources
Alvin Johnson
Vice President
Employee Relations
Clayton Medeiros
Senior Vice President
Marketing & Business Development
Robert Serow
Vice President
Development
T. Brian Condon
Senior Vice President
Clinical Administration
Sue Fitzsimons, R.N., Ph.D.
Senior Vice President
Patient Services
Thomas Leary
Vice President
Physician Development
Norman G. Roth
Senior Vice President
Administration
James M. Staten
Senior Vice President
Finance
31

MANAGEMENT / AUXILIARY
{ As of September 30, 2001 }
Administration
Community & Government Affairs
Kyle Ballou
Community Health
James E. Rawlings
Engineering and Facilities Management
William Mahoney
Facilities Planning
and Administrative Services
Stephen Merz
Finance
Stephen Allegretto
Heart Center
R. Kyle Kramer
Marketing & Communications
William R. Gombeski, Jr.
Oncology Services
Arthur Lemay
Patient Services
Karen Camp, R.N.
Bernadette Forget, R. N.
Psychiatric Services
Paul M. Haeberle
Women’s & Children’s Services
Diane Vorio, R.N.
Administrative Departments
Accounting
Charles Torre
Clinical Effectiveness/Pharmacy
Richard Lisitano
Compensation and Benefits
Joan Moon-Koehler
Day Care Center
Jody Platner
Decision Support & Management Systems
Charles Torre, Jr.
Emergency Services
John A. Schriver, M.D.
Roberta Chuong, R.N.
Environmental Services
Kent Zergiebel
Financial Planning & Analysis
Lisa Strada
Food and Nutritional Services
Melissa Zelazny
Laboratory Medicine
Denise Fiore
Legal Affairs and Risk Management
Sarah Cohn, Esq.
Occupational Health Services
Mark Russi, M.D.
Physician Services
Theresa Zinck
Radiation Therapy
Nicholas Papale
Radiologic Technology
Stephen Bencivengo
Religious Ministries
Rev. Margaret Lewis
Respiratory Care and
Rehabilitation Services
Michael Parisi
Plant Engineering and Security Services
Douglas Doyle
Social Work
Paula Crombie
Recruitment and Staffing
Nancy Collins
Volunteer Services
Jeannette Hodge
Auxiliary Executive Committee Auxiliary Executive Committee
Edith Berrios Milano
Lynne Bradstreet
Louise DiRuccio
Elizabeth Fearon
Sylvia Greene
Stephanie Jatlow
President
Miriam Klein
Marion Russell
Jean LaCamera
First Vice President
Sharon Shields
Judith Lahey
Second Vice President
Luisa McCann
Barbara Loucks
Wendy O’Brien
Corresponding Secretary
Chaplain Dolores O’Connell
Debbie Klotzer
Ingrid Parri
Treasurer
Gloria Schoolfield
Eleanor F. Jones
Gift Shop Co-Chairs
Barbara Silverstone
Audrey Levine
Gay Steinbach
Elizabeth Barnes
Beverly Weinberg
Toy Closets Co-Chairs
Lily Wu
Marjan Wackers
Annie Garcia Kaplan, Ed.D.
Projects Chair
Leatrice Malloy
Administrative Liaison (ex officio)
Brian Condon
Sr. V.P. Clinical Administration
“ ”
Patients who are able to pay in part for
their support, are received at an agreed
rate. Persons destitute of friends or
means are always received and provided
for in various ways.
1868 Annual Report
32

Yale-New Haven Hospital’s
2001 Annual Report is published by the
Department of Marketing and Communications
Published in the spring of 2002
Copyright 2002, Yale-New Haven Hospital. All rights reserved.
No part of this publication may be reproduced or transmitted by any means or in any form
without written permission from YNHH. An EEO/AAP employer.
Thank you to our “Voices” contributors:
Lynn Beemer, Patricia Greeley, Barbara Rodman Lyons, Jeanne Savastano, Kathleen Czarniak, Mary Stowell Thompson,
The McGaughey Family, Sary Medvedow Aiden, Laura Titrud, James Ballard, Erin Elizabeth Rowe, Ben V. Luden, Elaine Leary,
Deborah Elmore, Susan Goldstein, Richard and Mary Mooney, C.S. Lovelace, Laura Hagfeldt, Colleen Safyre, Pam Dziurgot,
John J. Jennings, Pete Kenyon, Kathy Kenyon, Marcia Kravitt, Gordon Hallas, Aileen L. Gentile-Meyer, Kay Ross, Patricia V. Wilson,
Florence S. Wald, JoAnn Massari and Mrs. James Elia
Special thanks and condolences to Larry Greeley, whose wife, Patricia, died on September 19, 2001.
Special acknowledgement to Cornelia Evans and Vladimir Shpitalnik for their contributions.
If you received a duplicate copy of the annual report, please pass it along to a friend and send the label you would like deleted to:
Yale-New Haven Hospital • Marketing and Communications • 20 York Street-GB 441 • New Haven, CT 06510-3202
Telephone: (203) 688-2488 • fax: (203) 688-2491 • email: krauss@ynhh.org • www.ynhh.org
“ ”
Senior Vice President,
Marketing and Business Development:
Administrative Director,
Marketing and Communications:
Clayton Medeiros
William R. Gombeski, Jr.
Editor:
Concept and Design:
Corporate Photograph, page 29:
Archive Photography:
Printing:
Katherine Krauss
Sopkin Design
Frank Poole
Jim Fiora, Peter Hvizdak, Kvon, J.D. Levine,
Sam Levy, Robert Lisak, Michael Marsland,
Frank Poole, William M. Rittase,
Joseph Stone, Nick Zavalishin,
Gale Zucker
MagnaPrint

voic e s
The voices we
have heard at Yale-
New Haven Hospital tell
us stories that resonate
throughout its 175-year history
– personal stories of courage, of
compassion and of commitment:
The courage of patients faced
*
with potentially life-altering decisions;
The compassion of the countless
*
caregivers and volunteers who continue to
give tirelessly of their time and their spirit;
The commitment of medical professionals
to provide the best in care and tech-
*
nological resources available anywhere.
f a c e s
The faces we
have seen personify
these stories. In them we
see expressions of anticipation,
of determination and of the
unending hope of new answers,
new beginnings and new promise:
The anticipation of a family
*
anxiously awaiting a diagnosis or the
results of complex medical tests;
The determination of an elderly
*
stroke victim, struggling in his effort to
regain his physical and mental strength;
The hope of new parents, awaiting the
*
day they might embrace their newborn child.
For 175 years, stories of Yale-New Haven Hospital have been told by countless voices and many
different faces – by patients, doctors, nurses, volunteers, family members, staff and visitors.
Each person has his own story, and each, in his own way, represents Yale-New Haven Hospital.
With your support, the stories – the voices and the faces – will continue to be heard and
seen. For the chapters already written and for those yet to come, we thank you.
Yale-New Haven Hospital • Office of Development • P.O. Box 1849 • New Haven, CT 06508-1849
(203) 688-YNHH (9644) phone • (203) 688-8721 fax
http://www.ynhh.org/develop/develop.html