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<strong>Co</strong>mpleatGolfer<br />

compleatgolfer.co.za<br />

More than just the game<br />

360°<br />

solutions<br />

Magazine<br />

supplements<br />

Mobile<br />

<strong>Co</strong>mpleatGolfer<br />

<strong>Co</strong>mpleatGolfer<br />

Magazine<br />

GolfClub<br />

management<br />

compleatgolfer.co.za<br />

Events<br />

WeeklyNews<br />

letter<br />

Advertising Rates and Media Information 2010


www.compleatgolfer.co.za<br />

Mission<br />

statement<br />

If<br />

golf gear<br />

the<br />

shoe fits<br />

In an average round of golf, you are likely to walk somewhere around eight<br />

to 10 kilometres between swings, and that’s if you keep mostly to the fairways.<br />

For the rest of us avid hackers, there are all manner of conditions to<br />

deal with, from deep rough to watery filth – and all in the name of finding<br />

that small white ball that never seems to listen.<br />

he point we are making is that piece of buying advice that we skoens will likely fall apart at the<br />

if we want to look after our will shout from the rooftops – and mere mention of the word ‘dew’,<br />

Tfeet, it probably makes sense that is to not be afraid to spend although in a twisted sense<br />

to have the best, most comfortable some cash. A good pair of golf of irony, they keep their<br />

protection for them, right? And it shoes is expensive but, properly shape just long enough to<br />

wouldn’t hurt to look good too. looked after, will last you a long induce a whole family<br />

When it comes to buying new time. And the opposite tends to of blisters on your<br />

golf shoes, there’s really only one hold true too – a cheap pair of poor feet.<br />

three-strIpe versIon 4.0<br />

aDiDas MEn’s tOUr 260 4.0 aDiDas WOMEn’s<br />

tech speak: “The TOUR360 4.0 signatUrE nataliE<br />

combines next generation innovations<br />

with tour proven techlaboratively<br />

with Natalie Gulbis,<br />

tech speak: “Designed colnologies<br />

that enhance stability and this tour-level shoe combines<br />

push performance to the limits. The advanced technologies, sleek styling<br />

and intricate detailing<br />

new THinTech cleat brings the foot<br />

closer to the ground and delivers for a distinctive look<br />

exceptional grip in all conditions.” that delivers superior<br />

Why we like it: The new soft heel performance.”<br />

and tongue easily<br />

make this adidas’<br />

best shoe yet. It<br />

feels comfortable,<br />

stylish<br />

and cool.<br />

srP: R2 000<br />

test<br />

Why we<br />

like it: Well,<br />

we like Natalie<br />

Gulbis, so that’s a<br />

start, but the fact of<br />

the matter is that these<br />

shoes are funky, sporty and<br />

will probably look good on<br />

any feet.<br />

srP: R1 300<br />

66 <strong>Co</strong>mpleat Golfer March 2010 www.compleatgolfer.co.za<br />

Is there an eC<strong>Co</strong>?<br />

EccO MEn’s Ultra<br />

PErfOrMancE<br />

tech speak: ‘The triple density, lightweight,<br />

multi-coloured TPU outsole<br />

has stability islands for extreme traction<br />

and grip, while the Stinger III cleat<br />

with Q-Lok receptacle system provides<br />

outstanding torsional stability.’<br />

Why we like it: ECCO has an amazing<br />

range of shoes to choose from<br />

so you can be sure that the Ultra<br />

Performance shoe not only does the<br />

business on the course, but it will suit<br />

your stylish look too.<br />

srP: R2 300, available from The Pro Shop<br />

and selected on-course pro shops.<br />

EccO WOMEn’s<br />

casUal cOOl<br />

tech speak: ‘This shoe features distressed<br />

leather uppers and feminine,<br />

rubber detailing. It benefits from the<br />

ECCO <strong>Co</strong>mfort Fibre System, which<br />

increases air circulation to create the<br />

perfect inner climate.’<br />

Why we like it: It’s a great mix of<br />

casual elegance.<br />

srP: R1 500, available from The Pro<br />

Shop and selected on-course pro shops.<br />

March 2010 <strong>Co</strong>mpleat Golfer 67<br />

Our profile and purpose<br />

<strong>Co</strong>mpleat Golfer is a South African specialist media platform spearheaded<br />

by a magazine published by golfers for golfers, covering all aspects of<br />

the game at home and abroad. Our purpose is to entertain, inform and<br />

educate our audience and, at the same time, grow the game of golf.<br />

Our Values<br />

<strong>Co</strong>mpleat Golfer is founded on the principles of delivering outstanding<br />

expert editorial content and delivering value to our audience, thereby<br />

delivering value to our advertisers and sponsors. We focus on great<br />

teamwork, effective communication and creating an environment that<br />

is as enjoyable as it is influential.<br />

Our goal<br />

To produce dynamic, world-class golf content, covering all possible<br />

platforms across print, digital, mobile and experiential media.<br />

test<br />

test<br />

golf gear<br />

not so ‘just plaIn’ Darren<br />

stUbErt Dcc classic<br />

tech speak: Premium full grain, hand crafted<br />

leather upper designed in conjunction with<br />

Darren Clarke. Polished wooden heel, suede inner<br />

heel grip lining helps prevent heel slippage.<br />

Champ stinger cleats.<br />

Why we like it: It’s got such a classic<br />

look and feel, with the wooden heel<br />

really making this classy shoe stand<br />

out from the rest.<br />

srP: R3 400, available from various<br />

on-course pro shops or call<br />

David Ansett on 083 556 5795.<br />

stUbErt hiDrO PrO<br />

tech speak: Leather, lightweight, waterproof,<br />

breathable and with Liquicell technology advanced<br />

footbed, the Stuburt Hidro Pro Golf Shoes<br />

really do have it all. Exclusive liquicell removable<br />

footbed with forefoot liquicell pad which reduces<br />

friction and heat whilst increasing blood flow<br />

to promote ‘comfort over time’.<br />

Why we like it: As entry level<br />

shoes go, the Hidro Pros are pretty<br />

good value, are comfortable and<br />

have a contemporary look.<br />

srP: R850 from on-course pro<br />

shops. Call David Ansett: 083 556<br />

According to our<br />

online reader<br />

survey<br />

■ 82% of <strong>Co</strong>mpleat Golfer readers<br />

belong to a real golf club!<br />

■ 72% have diplomas or degrees<br />

(16% postgraduate degrees)<br />

■ 33% have their own business<br />

■ 29% occupy senior management<br />

positions<br />

■ 89% have two or more cars<br />

(30% have three or more)<br />

■ 59% own a luxury sedan/SUV<br />

(+R300 000 vehicle)<br />

■ 59% are ‘prime-timers’, ie ages<br />

between 40 and 65<br />

■ 40% spend more than R1 000<br />

per month on golf, excluding golf<br />

club membership<br />

■ 62% take golfing holidays locally<br />

■ 61% enjoy drinking socially<br />

(31% mostly at golf clubs!)<br />

■ 94% access the Internet more<br />

than once a day<br />

READER DEMOGRAPHICS<br />

Readership<br />

(AMPS2009 Main Branded BA July 08-September 09)............................107 319<br />

Total Circulation<br />

(ABC july - DECEMBER 2009) ........................................................................... 22 448<br />

Subscriptions................................................................................................. 60%<br />

Gender .......................................................................................................... Male 85%<br />

.................................................................................................... Female 15%<br />

Universal LSM 8-10................................................................................... 67%<br />

Age Group Aged 16-24............................................................................... 11%<br />

Aged 25-34............................................................................... 17%<br />

Aged 35 +.................................................................................. 72%<br />

Household Income (Reader Survey)<br />

R5 000-R10 999 ...................................................................................................... 23%<br />

R11 000-R19 999 ................................................................................................... 13%<br />

R20 000 + ..................................................................................................................... 51%<br />

Super A Income .......................................................................................................... 71%<br />

A Income ......................................................................................................................... 74%<br />

B Income ......................................................................................................................... 13%<br />

Distribution<br />

Western / Northern / Eastern Cape.............................................................. 27%<br />

Gauteng Region............................................................................................................52%<br />

KwaZulu-Natal.................................................................................................................. 8%<br />

Free State............................................................................................................................ 5%<br />

Other....................................................................................................................................... 8%


CaLLaWay promotion ><br />

Norman for the Masters title using an Odyssey<br />

Rossie II, the golf world took a long, hard<br />

look at the revolutionary design behind the<br />

putter. Between then and now, Odyssey has<br />

released some of the most recognised and<br />

trusted putters in golf, racking up an unbelievable<br />

track record, including two rare rounds:<br />

Annika Sorenstam and Phil Mickelson both<br />

wielded Odysseys on their way to the magic<br />

59. Part of the company’s success is due to an<br />

ever-expanding smorgasbord of options to suit<br />

every player’s likes and needs – the White Hot<br />

XG line alone boasted more than 25 putters!<br />

Over the past decade, as manufacturers 2-Ball. Alignment was the new catchphrase<br />

have continued to push the boundaries of and nothing has ever been more successful<br />

design, Odyssey has led the field when it than the simple two-ball alignment system.<br />

comes to the most important club in the bag. As a by-product, the innovative design<br />

The dawning of the new millennium brought encouraged even more weight to be distributed<br />

further back and to the perimeter of<br />

with it an adapted version of the Stronomic<br />

insert: green, blue and black versions of varying<br />

degrees of density, so the same putter putter in the world, but also one of the most<br />

the head, making it not only the best-selling<br />

effectively came in ‘three degrees of feel’. forgiving. As the two-ball continued to<br />

By that time, there were few competitors who revolutionise golf, Odyssey didn’t stand still,<br />

hadn’t followed Odyssey’s lead and embraced introducing new and improved inserts each<br />

insert technology, but it was Odyssey that year. In 2006, the quest continued with the<br />

continued to break new ground. To launch its SRT Tri-Ball – a groundbreaking design that<br />

attack on the ‘00s, Odyssey unveiled its first combined not two, but three white alignment<br />

White Hot putter line – a range that would dots with ‘Saturn Ring Technology’ to distribute<br />

weight further to the perimeter than<br />

dominate golf right up until the present.<br />

What made White Hot unique was the<br />

ever before. And by the time the White Hot<br />

patented insert made from the same material XG hit the market in 2006, with its unique<br />

used to cover golf balls. Softer and more multi-layer insert that offered unprecedented<br />

responsive than Stronomic, it opened up a feedback, golfers were asking if it really could<br />

whole new world of possibilities.<br />

get any better. Odyssey answered that question<br />

with the Black Series – the company’s<br />

At the same time, Odyssey had been<br />

refining the weighting of its entire first 100-percent milled putter incorporating<br />

range, moving maximum weight a tungsten flange on the rear to shift massive<br />

deeper and lower in the clubhead,<br />

increasing the putter’s lofts for almost-perfect roll.<br />

amounts of weight backwards and fine-tune<br />

resistance to twisting and<br />

Most recently, Odyssey has released exotic<br />

continually improving the roll designs like the White Hot Sabertooth models,<br />

incorporating all the features you’d expect<br />

of the ball off the face.<br />

from Odyssey in a truly eye-catching package.<br />

A legend is born<br />

In 2001, having already, quite liter-<br />

And let’s not forget the awesome Black<br />

Series i: when it claims ‘premium feel’, it’s not<br />

ally, changed the face of golf, Odyssey a boast, just a simple statement of fact.<br />

introduced the most successful and most<br />

So the obvious question is: what’s coming<br />

copied putter design in the history of golf: the next from Odyssey?<br />

socks off. Firstly, there’s a new top-end Tour<br />

Elite putter range and it’s just a matter of time<br />

before it tastes victory. But for the average<br />

player, it’s the next generation of ‘White’<br />

Odyssey putters that will catch the eye: it’s<br />

called the White Ice series and it’s a natural<br />

evolution in response to the ever-changing<br />

technology in golf. Word from the tech team<br />

is that Callaway (who purchased Odyssey<br />

in 1997) is about to release a<br />

brand-new series of<br />

In White Ice core models, Tour-tuned<br />

weight ports in the sole optimise the<br />

putterhead with the shaft length to create<br />

the ideal balance that maximises feel,<br />

control and accuracy. Specific to 2-Ball<br />

models, adjustable weighting allows<br />

optimisation with three weighting<br />

options so you can dial in the feel based<br />

on your personal preference.<br />

Tour golf balls, specifically designed to be<br />

softer than the existing Tour i and ix. It’s<br />

the first word from any manufacturer in<br />

response to the new groove regulations<br />

that come in early next year – fewer<br />

grooves mean that the ball has to be<br />

softer in order to compensate and<br />

perform the way pros want it to. So,<br />

when the new equipment hits the<br />

<strong>Co</strong>ntemporary visual design creates a<br />

rich, premium look with reduced glare<br />

for the utmost in confidence.<br />

< CaLLaWay promotion ><br />

tour, Callaway doesn’t want anyone to feel<br />

the difference. A softer ball will obviously<br />

have an effect on feel off the putterface –<br />

and the rest of the clubs, so the very latest<br />

White Ice insert has been specifically formulated<br />

with this in mind. There’s also a distinct<br />

new visual design – a move away from satin<br />

finishes towards a less reflective, darker finish.<br />

What won’t change is that when you pull out<br />

your putter, you’ll know you’re wielding the<br />

most technologically advanced weapon in<br />

golf. Your chances of rolling it perfectly<br />

into the cup can’t get any better.<br />

to enhance<br />

feel and 114%<br />

stiffer for better<br />

resiliency and consistent<br />

distance control.<br />

It’s not all about the inside<br />

of the insert, however – the<br />

face surface has also been roughened to<br />

Ice insert has been fine-tuned to enhance enhance sound at impact with softer golf<br />

sound, responsiveness, resiliency and balls and the rough texture also increases<br />

consistency. The inner core is 28% firmer friction to promote forward roll.<br />

odyssey Golf is represented in South Africa by<br />

burton & Penick Sports (Pty) Ltd, Unit 5c Woodmead<br />

commercial Park, Waterfall crescent, Woodmead.<br />

Telephone: 011 804 9133 Fax: 011 804 9138<br />

90 <strong>Co</strong>mpleat GOLFER december 2009<br />

december 2009 <strong>Co</strong>mpleat GOLFER 91<br />

magazine<br />

Body of Journal sizes<br />

Dimensions Depth x Width<br />

Full page trim size 275mm x 210mm<br />

Full page bleed 285mm x 215mm<br />

Full page type area 250mm x 185mm<br />

Double page spread trim size 275mm x 420mm<br />

Double page spread type size 250mm x 400mm<br />

Double page spread bleed 285mm x 430mm<br />

1/2 page, horizontal trim size 135mm x 210mm<br />

1/2 page, horizontal type area 125mm x 185mm<br />

1/2 page, horizontal bleed 140mm x 215mm<br />

1/2 page, vertical trim size 275mm x 100mm<br />

1/2 page, vertical type area 250mm x 90mm<br />

1/2 page, vertical bleed 285mm x 105mm<br />

1/3 page, horizontal trim size 90mm x 210mm<br />

1/3 page, horizontal type area 80mm x 185mm<br />

1/3 page, horizontal bleed 95mm x 215mm<br />

1/4 page, vertical trim size 275mm x 56mm<br />

1/4 page, vertical type area 255mm x 42mm<br />

1/4 page, vertical bleed 285mm x 66mm<br />

<strong>Co</strong>ver rates<br />

Full colour RATE vAT Total<br />

OUTSIDE BACK 34 000 4 760 38 760<br />

INSIDE BACK 32 100 4 494 36 594<br />

INSIDE FRONT dps 62 100 8 694 70 794<br />

Body of Journal rates<br />

Size RATE vAT Total<br />

1-5 insertions<br />

DPS/FC 57 450 8 056 65 506<br />

fpfc 28 720 4 022 32 742<br />

1/2 FC 18 360 2 570 20 930<br />

1/2 dps/fc 36 520 5 155 41 975<br />

1/3 and 1/4 fc 12 300 1 722 14 022<br />

6-11 insertions<br />

DPS/FC 48 470 6 786 55 256<br />

fpfc 24 190 1 935 26 125<br />

1/2 FC 15 280 2 140 17 420<br />

1/2 dps/fc 31 320 4 385 35 705<br />

1/3 and 1/4 fc 10 360 1 450 11 810<br />

12+ insertions<br />

DPS/FC 41 470 3 318 44 788<br />

fpfc 21 540 3 016 24 556<br />

1/2 FC 12 850 1 799 14 649<br />

1/2 dps/fc 22 890 3 205 26 095<br />

1/3 and 1/4 fc 9 050 1 267 10 317<br />

creative material costs for Boj<br />

To make up advertising<br />

material from copy/text, photos<br />

and logos which are supplied to us<br />

by client: minimum of R3 000 per<br />

page (excluding VAT).<br />

advertorial production<br />

R2 000 per page (excluding VAT and<br />

photography costs if photographic<br />

images are not supplied).<br />

Green jackets and 59s<br />

In 1996, when Nick Faldo defeated Greg<br />

“... an ever-expanding smorgasbord<br />

of options to suit every player’s<br />

likes and needs...”<br />

Feel the Ice in your veins!<br />

For Odyssey fans, the answer will knock your<br />

Headweight<br />

optimisation<br />

Dark<br />

nickel finish<br />

White Ice insert<br />

The newly formulated multi-layer White<br />

Special Reports<br />

Multi-page special-report advertorial<br />

concepts are available for golf-related<br />

products and services.<br />

Rate per special report:<br />

R48 500 (ex Vat, including production)<br />

Golf Shop & Travel<br />

Rate: R1 000 (ex Vat) per month<br />

(minimum contract of 3 months)<br />

Includes: Ad in <strong>Co</strong>mpleat Golfer,<br />

www.compleatgolfer.co.za listing<br />

and web ad (468 pixels wide, no<br />

larger that 300k)<br />

Material to be sent to:<br />

natalies@ramsaymedia.co.za


digital<br />

<strong>Co</strong>mpleat Golfer’s digital world centres around a weblog-style, content-rich website at www.compleatgolfer.co.za that is the online companion to the<br />

magazine. The site features an on-going stream of golf-related news, views, photographs and video from the global world of golf, with a strong South<br />

African slant. The core of our online community is a large webletter subscriber base who are directed to a weekly posting through a simple, relevant,<br />

eye-catching and intriguing weekly mail-flash.<br />

www.compleatgolfer.co.za<br />

tyPE RATE/ dimension size description<br />

IMPRESSIOn (pixels)<br />

Homepage banner 25c 468 x 60 12k Rectangular ads placed near the top of the homepage<br />

Homepage double banner 25c 468 x 120 15k Large rectangular ads placed near the top of the homepage<br />

Homepage island ad 30c 300 x 250 18k Square block ad at top of the homepage<br />

Homepage masthead 30c 980 x 60 15k Large rectangular ad positioned at the very top of the page<br />

Run of site double banner 25c 468 x 120 15k Large rectangular ads available near the top of all pages<br />

Run of site island ad 25c 300 x 250 18k Square block ad at the top of the page<br />

Run of site banner 25c 468 x 60 12k Rectangular ads placed at the top of all pages<br />

Run of site masthead 30c 980 x 60 15k Large rectangular ad positioned at the very top of the page<br />

Sponsorships POA - - A combination of banner, island and masterhead positions<br />

available on selected sections<br />

newsletter rates and info<br />

type<br />

rate/webletter<br />

468x120 [12k] R3 500<br />

220x220 [12k] R3 500<br />

<strong>Co</strong>mpleat Golfer delivers a weekly newsletter to over 18 000<br />

self-subscribed golfing enthusiasts who have chosen to receive<br />

an exciting snapshot of the latest news, once a week, from<br />

www.compleatgolfer.co.za. Sent in HTML format, opportunity<br />

exists for a banner, double banner and island ad positions.<br />

mobile rates and info www.mobile.compleatgolfer.co.za<br />

With mobile market penetration in South Africa expected to exceed 100%<br />

in 2010, in terms of both a hand-held Internet platform and stand-alone<br />

medium, <strong>Co</strong>mpleat Golfer Mobile has the potential to reach a massive<br />

audience. The possibilities are limitless! Speak to our sales executives<br />

about how we can tailor make solutions to suit your brand or campaign.<br />

win<br />

sound clip video clip you can win facebook us any comments digg it


RETAIL<br />

So you decided to become a golf professional!<br />

You love the game, you play it well,<br />

what could be a better career choice? And<br />

then one day you were given a golf shop<br />

and told to make a success out of it. But<br />

did anyone ever tell you exactly how to<br />

make a success out of it?<br />

Over the next 12 issues of GCM, I plan<br />

to assist you with that. I’ve been working<br />

in the golf retail industry for over 10 years<br />

and began this career path by overseeing<br />

the golf shops at Blackwolf Run and<br />

Whistling Straits in Kohler, Wisconsin, USA.<br />

During my fi ve years there, my shops were<br />

selected as Top 100 Golf Shops three times<br />

and, in 2005, I was chosen by GolfWeek<br />

magazine (USA) as one of the Top 25 Golf<br />

Retail Merchandisers out of 16 000 courses<br />

country-wide. In May 2005, I was employed<br />

by Global Golf in South Africa and I relocated<br />

with the exciting challenge of building<br />

the retail sales of over 100 accounts around<br />

the country. I continue to work for Global<br />

Golf part-time, following the start of my own<br />

consulting company, Retail Savvy.<br />

My time in retail and merchandising has<br />

clearly shown that every shop is different.<br />

The layout, the fi xturing, the product selection,<br />

the location, the customer profi le and<br />

so on and so forth. It is therefore important<br />

to understand the concepts and logic<br />

28 March 2010 Golf Club Management<br />

GCMPg_28_29_0310.indd 28-29<br />

Serengeti, the upmarket estate that boasts<br />

27 Jack Nicklaus-designed holes, is one<br />

of more than 30 premier golf courses that<br />

are clients of On <strong>Co</strong>urse Golfi ng Solutions.<br />

“There is a good reason for this,” says Serengeti’s<br />

CEO Bernard Mostert. “Dealing with<br />

this company is an absolute pleasure – in<br />

fact, in terms of the company’s commitment<br />

to supplying great service, I would rate it as<br />

the best in the industry.”<br />

Director of golf at Serengeti, Ryan Reid,<br />

is just as enthusiastic regarding his experience<br />

of dealing with the company that<br />

supplied his fl eet of golf carts with the<br />

cutting-edge GPS systems. “There is no<br />

question that On <strong>Co</strong>urse Golfi ng Solutions’<br />

systems make my job easier, and the<br />

service supplied by the company is truly<br />

excellent,” he says. “I fi rst dealt with the<br />

company when it supplied its GPS systems<br />

to Leopard Creek, and nothing was ever<br />

too much trouble; the systems work well<br />

22 March 2010 Golf Club Management<br />

GCMPg_22_23_0310.indd 22-23<br />

behind merchandising and apply it sensibly<br />

to your specifi c circumstances.<br />

There are certain basic elements in retail<br />

that have proven to be sales-enhancing. The<br />

first step is having the correct shop layout.<br />

According to the book Principles of Retailing<br />

(2003), studies have consistently shown that<br />

up to two-thirds of purchase decisions are<br />

taken within the retail outlet. What does this<br />

mean for you? If two-thirds of the purchases<br />

made in a shop are impulsive buys that were<br />

not pre-planned, your goal as a shop manager<br />

is to expose your customers to as much<br />

product as you can! Therefore, step number<br />

one is to have your golf desk as far away from<br />

your entrance as possible. This allows you to<br />

expose your customers to more products as<br />

they walk the length of the store through all<br />

your selections, creating a greater potential<br />

for impulse purchases.<br />

Now that we have the golf desk and the<br />

door at an acceptable distance, I often find<br />

that the floor fixtures will be pushed off to the<br />

sides in order to create a open walkway for<br />

the customers. This leads us to step number<br />

two: we don’t want nice, open walkways.<br />

Please note, I’m not directing shops to clutter<br />

the entire path or create a maze, but we<br />

need to expose our customers to potential<br />

impulse buys. In retail lingo, we actually<br />

refer to creating a ‘speed bump’ in a shop<br />

and are extremely accurate.”<br />

<strong>Co</strong>mmon sense suggests that at peak<br />

times, being able to speed up play means<br />

increased rounds and therefore increased<br />

revenue. “There is no question that besides<br />

enhancing the golfi ng experience by<br />

supplying accurate distances to the fl ag,<br />

this system does cut times of rounds, and<br />

the ability to track every cart in real time,<br />

knowing exactly where it is and knowing<br />

which are behind and could be holding up<br />

play, is an invaluable tool,” says Reid.<br />

“We now have more than 1 000 screens<br />

in operation throughout the country,”<br />

says Andrew Nelson of On <strong>Co</strong>urse Golfi ng<br />

Solutions. “Our national footprint covers<br />

Gauteng, Western Cape, Southern Cape,<br />

KwaZulu-Natal and the Free State, and<br />

we also supply and service courses in<br />

Mauritius. We have fi ve dedicated service<br />

technicians that are on call 24/7, and we<br />

are very proud of our record – on the rare<br />

Killarney Golf Club Pearl Valley nesting table Serengeti shop layout<br />

entrance. A well-placed nesting table or floor<br />

display will cause customers to slow down<br />

and look at the products before proceeding<br />

to the counter. I personally prefer nesting<br />

tables because they allow you to create an<br />

eye-catching display that advertises the<br />

variety of products you offer throughout your<br />

store. For example: men’s golf shirts with<br />

coordinating sweaters or jackets, pants and<br />

shorts, a pair of golf shoes on display, matching<br />

caps and accessories, and a few putters<br />

leaning against the table. Ideally you want an<br />

easy walk between the entrance and desk,<br />

but with a little meandering as your product<br />

catches the customer’s attention.<br />

Step three is categorisation. Think of your<br />

shop as a miniature department store. This<br />

will help both your customers in searching<br />

for a particular item and you in selling that<br />

item. Take shoes for example. If I’m looking<br />

to purchase a pair of golf shoes, I don’t want<br />

to walk all around your store to try to search<br />

for your various shoe styles. If you have all of<br />

your shoes in one location, the customer feels<br />

they have a wide variety of options to choose<br />

from, which supports their decision to buy<br />

because they can narrow down the selection<br />

to the style that suits them best.<br />

Think about it: if you go out to purchase<br />

sunglasses, you don’t stop at the store<br />

display that offers you three or four options,<br />

ABOVE: Being able to track each cart in real time,<br />

with those that are behind time being highlighted,<br />

is one of the multiple functions of the system.<br />

you go to a shop where you can select from<br />

a wide range to fi nd the pair that suits you<br />

best. This is part of the psychology behind<br />

sales. As consumers, we want to feel that<br />

we have made the best purchase choice for<br />

ourselves. We do this by eliminating the options<br />

that are less appropriate for our needs,<br />

resulting in satisfaction in our fi nal choice.<br />

The fourth and final step for this article<br />

deals with having the correct items in the<br />

correct locations in the store. Have you<br />

noticed that any time you shop at one of the<br />

better-known grocery chain-stores, at the end<br />

you must walk through the displays of chocolates,<br />

candies and magazines in order to get<br />

to the cashiers? This shows the importance<br />

of the impulse-buy concept. If these items<br />

were in one of the grocery isles, you might<br />

have enough self-control to skip that isle. But<br />

now as you’re queuing for a cashier you flip<br />

through a magazine or start drooling over<br />

occasion when a client has experienced a<br />

problem, we have rectifi ed this within 24,<br />

or at the most, 48 hours.”<br />

It is proven that these systems represent<br />

the third-biggest revenue generator on a<br />

course after greenfees and cart-rental income.<br />

The time taken for a round has been<br />

shown to be reduced by up to 30 minutes,<br />

the need for marshalling is also reduced,<br />

and advertising and hole sponsorships can<br />

make a substantial contribution to a club’s<br />

revenue stream.<br />

The system can generate a vast array of<br />

management reports – pace of play information<br />

by cart or by hole can be<br />

calculated, cart usage, round summary,<br />

those chocolate raisins and shortly thereafter<br />

they’ve been added to your cart.<br />

In your golf shop, the area between your<br />

entrance and your golf desk is referred to<br />

as ‘primary space’ as this is the part of the<br />

shop in which every entering customer will<br />

pass through. It is crucial that this area is<br />

used for impulse-type products so that you<br />

can trigger more of those two-thirds unplanned<br />

purchase decisions. Your ‘secondary<br />

space’ is everywhere else in the store.<br />

In secondary locations, you want products<br />

that will pull the customer who may already<br />

have an interest in that product over to the<br />

desired section.<br />

Items such as hard goods, shoes,<br />

outerwear, rain gear, sunglasses, belts and<br />

socks are all ‘pull’ type items that need to<br />

be clearly displayed, but not necessarily in<br />

your primary space allocation. I generally<br />

place men’s clothing, caps and impulsive<br />

ABOVE AND RIGHT: Serengeti’s Ryan Reid points out<br />

the many features of his GPS system, and because<br />

of the reliable performance of On <strong>Co</strong>urse Solutions,<br />

he says that he could confidently recommend the<br />

services of the company to any club.<br />

food and beverage usage, pace of play relative<br />

to pin positions, as well as customcreated<br />

reports, and the ability to print<br />

reports direct from the management computer<br />

results in more effi cient management<br />

of the course. A comprehensive tournament<br />

package is also available, which offers realtime<br />

leaderboards, customised formats and<br />

hole-by-hole results.<br />

There is no doubt that GPS systems<br />

have won over golfers, who effectively have<br />

a professional caddie on hand, with the<br />

added advantage of having photo-quality<br />

graphics of each hole showing sand, water,<br />

bunkers, trees and areas of rough, and<br />

also see where they are in relation to the<br />

cart in front of them. Golfers can also<br />

communicate with the pro shop for emergency<br />

assistance or to simply report a lost<br />

club. This two-way communication can be<br />

utilised by the club to promote upcoming<br />

events or to issue storm warnings.<br />

accessories in the primary space. Women’s<br />

clothing is usually in secondary space locations<br />

because women are more likely to look<br />

for their clothing sections than men are. Of<br />

course, the golf desk will have a number of<br />

impulse items, but for the primary space<br />

we’re referring to larger items beyond<br />

pencils, gloves and sleeves of balls.<br />

So, a successfully designed golf shop<br />

will have the golf desk as far as logically<br />

possible from the entrance, a nesting table<br />

in front advertising your range of wares,<br />

impulse items staggered within the primary<br />

allocated space and pull items (also referred<br />

to as non-impulsive) arranged in the<br />

secondary allocated space of your shop, all<br />

while displaying clearly defi ned categories<br />

of goods. And those, my dear friends and<br />

colleagues, are the fi rst important steps in<br />

creating a store that will maximise<br />

your returns.<br />

■<br />

Golf Club Management March 2010 29<br />

“The viability of our systems<br />

is unquestioned,” says Andrew Nelson.<br />

“We fi nd that the average client increases<br />

their cart rentals by R40, which covers<br />

the cost of the lease, and there has been<br />

no resistance to the increase of R20 per<br />

player, or a little more than R1 per hole. It<br />

has been gratifying to see that a large percentage<br />

of clubs that have been awarded<br />

<strong>Co</strong>mpleat Golfer’s 5-Star Golf Experience<br />

Award use our systems – which speaks<br />

volumes.”<br />

“We can certainly recommend these<br />

systems to everybody,” says Serengeti’s<br />

Ryan Reid. “It does what is required<br />

and more.”<br />

■<br />

For enquires contact:<br />

Gauteng: andrew@oncoursegps.co.za or call 082 901 6184.<br />

Cape/other regions: craig@oncoursegps.co.za or call 083 229 5820<br />

Golf Club Management March 2010 23<br />

1/28/10 11:17:57 AM<br />

1/28/10 11:16:24 AM<br />

GCM<br />

gcm sizes<br />

Dimensions Depth x Width<br />

Full page trim size 275mm x 210mm<br />

Full page bleed 285mm x 215mm<br />

Full page type area 250mm x 185mm<br />

GCM is the business media platform for the golf industry with content<br />

focus on the latest news, developments, strategies, topical issues and<br />

information that impact the industry as a whole.<br />

As <strong>Co</strong>mpleat Golfer’s sister trade publication, the monthly magazine is<br />

inserted into approximately 3 000 copies of the magazine that go to club<br />

captains, golf directors, club managers, secretaries, course superintendents,<br />

estate developers and golf professionals at golf clubs and related<br />

suppliers in South Africa. It has grown into a primary communication medium<br />

for all the key decision-makers in the South African golf industry and<br />

the distribution model ensures minimum wastage for golf industry-related<br />

marketers wishing to reach this extremely niche market. In addition to the<br />

magazine, GCM has a weekly newsletter and regular apdates on<br />

www.compleatgolfer.co.za/gcm<br />

GOLF RETAIL<br />

101<br />

Kymi Bodenberger, in the first<br />

article of a 12-month series,<br />

shows how you can make the<br />

most of your pro shop.<br />

RETAIL<br />

Double page spread trim size 275mm x 420mm<br />

Double page spread type size 250mm x 400mm<br />

Double page spread bleed 285mm x 430mm<br />

1/2 page, horizontal trim size 135mm x 210mm<br />

1/2 page, horizontal type area 125mm x 185mm<br />

1/2 page, horizontal bleed 140mm x 215mm<br />

gcm rates<br />

Size RATE vAT Total<br />

1-5 insertions<br />

fpfc 10 960 1 534 12 494<br />

1/2 FC 5 770 808 6 578<br />

6-11 insertions<br />

fpfc 8 200 1 148 9 348<br />

1/2 FC 4 100 574 4 674<br />

ON COURSE GOLFING SOLUTIONS PROMOTION<br />

Choosing<br />

THE BEST<br />

The latest generation of GPS<br />

golf course management<br />

systems has become a necessity<br />

rather than a luxury<br />

add-on, both for the golfer<br />

and course manager.<br />

ACUSHNET SOUTH AFRICA (PTY) LTD<br />

TEL: 011 462 9165<br />

ON COURSE GOLFING SOLUTIONS PROMOTION<br />

12+ insertions<br />

fpfc 6 860 960 7 820<br />

1/2 FC 3 300 462 3 762<br />

branding/sponsorship<br />

Various branded editorial<br />

opportunities exist from 4 000 560 4 560<br />

GCM<br />

Golf Club ManaGeMent<br />

PRefeRReD<br />

S u<br />

P P<br />

l I<br />

e R<br />

GCM<br />

Golf Club ManaGeMent<br />

Sa Golf<br />

C o n f e r e n C e


supplements<br />

<strong>Co</strong>mpleat Golfer publishes a number of supplements<br />

during the year that are inserted with all copies of the<br />

magazine. Our four flagship publications for 2010 are:<br />

Live Life – Play Golf: A guide to the premier golf<br />

estates and resorts of Southern Africa and Mauritius.<br />

Publication date: January 2011<br />

Size: 210mm x 210mm<br />

golf estates and resorts rates<br />

Size Rate VAT Total<br />

2 pager 23 500 3 290 26 790<br />

4 Pager 34 500 4 830 39 330<br />

PGA Now 2010: The yearbook of the<br />

PGA of South Africa.<br />

Publication date: November 2010<br />

Size: 210mm x 197mm<br />

the pga now rates<br />

Size Rate VAT Total<br />

fpfc 20 000 2 800 22 800<br />

spons0rships 25 000 3 500 28 500<br />

The <strong>Co</strong>mpleat Guide to Rules and Etiquette:<br />

A comprehensive pocket guide to the rules of the<br />

game – both written and unwritten.<br />

Publication date: September 2010<br />

Size: A6<br />

rules and etiquette rates<br />

Size Rate VAT Total<br />

dps 24 000 3 360 27 360<br />

fpfc 12 500 1 750 14 250<br />

The <strong>Co</strong>mpleat spectator Guide to the 2010<br />

Nedbank Golf Challenge: Who to watch, where to<br />

watch and what to do at Sun City and the NGC.<br />

Publication date: December 2010<br />

Size: A6<br />

nedbank pocket guide rates<br />

Size Rate VAT Total<br />

dps 24 000 3 360 27 360<br />

fpfc 12 500 1 750 14 250<br />

events<br />

<strong>Co</strong>mpleat Golfer promotes and organises a number<br />

of high-profile events throughout the year including:<br />

<strong>Co</strong>mpleat Golfer SA PGA national Championship<br />

We have been the official magazine of the PGA of South Africa for the<br />

past 18 years and play host to the organisation’s flagship tournament, the<br />

annual SA PGA Championship (October 2010).<br />

South African PGA Golf Show<br />

We introduced the annual Golf Faire, and later the Festival of Golf, to the<br />

SA market more than a decade ago. Rebranded as the SA PGA Golf Show<br />

in 2009, this three-day showcase for the golf industry is the largest public<br />

golf exhibition in the country and coincides with the annual Telkom PGA<br />

Championship (February 2011).<br />

<strong>Co</strong>mpleat Golfer Annual Awards Dinner<br />

Since 1994 we have hosted the <strong>Co</strong>mpleat Golfer Annual Awards Dinner<br />

– a gala-evening function that provides the entire SA golfing community,<br />

both professional and amateur, with a platform on which to celebrate and<br />

recognise its top performers of the year (February 2011).<br />

<strong>Co</strong>mpleat Golfer Mid-Amateur championships<br />

(april 2010 jhb and august 2010 kzn)<br />

For more than a decade our flagship mid-amateur event, played over<br />

three days, has attracted a sell-out field every year and, run according<br />

to the standards of a professional tournament, it is the most prestigious<br />

event in the country for highly skilled amateur golfers over the age of 35<br />

(July 2010).<br />

<strong>Co</strong>mpleat Golfer 5-star Golf Experience Awards<br />

We were the first magazine to rank golf courses in South Africa and were<br />

responsible for instituting the 5-Star Golf Experience Awards back in<br />

2003, now recognised as the ultimate accolade for golf courses in this<br />

country. The campaign includes branded plaques being presented to each<br />

winner at a variety of functions. We publish regular features and listings in<br />

the magazine and on our digital platforms.<br />

GCM Regional Workshops<br />

Now in their third year, the aim behind the GCM regional workshops is to<br />

unite the players in the golf industry at a single conference-style event<br />

where delegates are entertained and informed by expert speakers and<br />

presenters with the hope of lifting the overall standards of the South<br />

African golf industry.<br />

Rates: A variety of sponsorship opportunities exist around the annual<br />

schedule of <strong>Co</strong>mpleat Golfer events. For more information and to discuss<br />

a tailor-made package for your brand or product, please contact one of<br />

our advertising sales executives.


deadlines<br />

compleat golfer deadline schedules 2010<br />

issue final deadline final deadline final deadline on sale<br />

material to be made up For space bookings For complete material Newstand date<br />

and GST<br />

2010 wednesday friday friday FRIDAy<br />

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October 11th August 20th August 27th August 20th September<br />

November 15th September 23rd September 1st October 25th October<br />

December 13th October 22th October 29th October 22nd November<br />

2011 wednesday friday friday FRIDAy<br />

January 10th November 19th November 26th November 20th December<br />

February 1st December 10th December 17th December 24th January<br />

gcm deadline schedules 2010<br />

issue<br />

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November 8th September 17th September 23rd September 22nd October<br />

December 6th October 15th October 22nd October 19 November<br />

2011 wednesday friday friday FRIDAy<br />

January 3rd November 12th November 19th November 17 December<br />

February 24th November 3rd December 10th December 21st January<br />

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2010 South African<br />

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