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<strong>Co</strong>mpleatGolfer<br />
compleatgolfer.co.za<br />
More than just the game<br />
360°<br />
solutions<br />
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Mobile<br />
<strong>Co</strong>mpleatGolfer<br />
<strong>Co</strong>mpleatGolfer<br />
Magazine<br />
GolfClub<br />
management<br />
compleatgolfer.co.za<br />
Events<br />
WeeklyNews<br />
letter<br />
Advertising Rates and Media Information 2010
www.compleatgolfer.co.za<br />
Mission<br />
statement<br />
If<br />
golf gear<br />
the<br />
shoe fits<br />
In an average round of golf, you are likely to walk somewhere around eight<br />
to 10 kilometres between swings, and that’s if you keep mostly to the fairways.<br />
For the rest of us avid hackers, there are all manner of conditions to<br />
deal with, from deep rough to watery filth – and all in the name of finding<br />
that small white ball that never seems to listen.<br />
he point we are making is that piece of buying advice that we skoens will likely fall apart at the<br />
if we want to look after our will shout from the rooftops – and mere mention of the word ‘dew’,<br />
Tfeet, it probably makes sense that is to not be afraid to spend although in a twisted sense<br />
to have the best, most comfortable some cash. A good pair of golf of irony, they keep their<br />
protection for them, right? And it shoes is expensive but, properly shape just long enough to<br />
wouldn’t hurt to look good too. looked after, will last you a long induce a whole family<br />
When it comes to buying new time. And the opposite tends to of blisters on your<br />
golf shoes, there’s really only one hold true too – a cheap pair of poor feet.<br />
three-strIpe versIon 4.0<br />
aDiDas MEn’s tOUr 260 4.0 aDiDas WOMEn’s<br />
tech speak: “The TOUR360 4.0 signatUrE nataliE<br />
combines next generation innovations<br />
with tour proven techlaboratively<br />
with Natalie Gulbis,<br />
tech speak: “Designed colnologies<br />
that enhance stability and this tour-level shoe combines<br />
push performance to the limits. The advanced technologies, sleek styling<br />
and intricate detailing<br />
new THinTech cleat brings the foot<br />
closer to the ground and delivers for a distinctive look<br />
exceptional grip in all conditions.” that delivers superior<br />
Why we like it: The new soft heel performance.”<br />
and tongue easily<br />
make this adidas’<br />
best shoe yet. It<br />
feels comfortable,<br />
stylish<br />
and cool.<br />
srP: R2 000<br />
test<br />
Why we<br />
like it: Well,<br />
we like Natalie<br />
Gulbis, so that’s a<br />
start, but the fact of<br />
the matter is that these<br />
shoes are funky, sporty and<br />
will probably look good on<br />
any feet.<br />
srP: R1 300<br />
66 <strong>Co</strong>mpleat Golfer March 2010 www.compleatgolfer.co.za<br />
Is there an eC<strong>Co</strong>?<br />
EccO MEn’s Ultra<br />
PErfOrMancE<br />
tech speak: ‘The triple density, lightweight,<br />
multi-coloured TPU outsole<br />
has stability islands for extreme traction<br />
and grip, while the Stinger III cleat<br />
with Q-Lok receptacle system provides<br />
outstanding torsional stability.’<br />
Why we like it: ECCO has an amazing<br />
range of shoes to choose from<br />
so you can be sure that the Ultra<br />
Performance shoe not only does the<br />
business on the course, but it will suit<br />
your stylish look too.<br />
srP: R2 300, available from The Pro Shop<br />
and selected on-course pro shops.<br />
EccO WOMEn’s<br />
casUal cOOl<br />
tech speak: ‘This shoe features distressed<br />
leather uppers and feminine,<br />
rubber detailing. It benefits from the<br />
ECCO <strong>Co</strong>mfort Fibre System, which<br />
increases air circulation to create the<br />
perfect inner climate.’<br />
Why we like it: It’s a great mix of<br />
casual elegance.<br />
srP: R1 500, available from The Pro<br />
Shop and selected on-course pro shops.<br />
March 2010 <strong>Co</strong>mpleat Golfer 67<br />
Our profile and purpose<br />
<strong>Co</strong>mpleat Golfer is a South African specialist media platform spearheaded<br />
by a magazine published by golfers for golfers, covering all aspects of<br />
the game at home and abroad. Our purpose is to entertain, inform and<br />
educate our audience and, at the same time, grow the game of golf.<br />
Our Values<br />
<strong>Co</strong>mpleat Golfer is founded on the principles of delivering outstanding<br />
expert editorial content and delivering value to our audience, thereby<br />
delivering value to our advertisers and sponsors. We focus on great<br />
teamwork, effective communication and creating an environment that<br />
is as enjoyable as it is influential.<br />
Our goal<br />
To produce dynamic, world-class golf content, covering all possible<br />
platforms across print, digital, mobile and experiential media.<br />
test<br />
test<br />
golf gear<br />
not so ‘just plaIn’ Darren<br />
stUbErt Dcc classic<br />
tech speak: Premium full grain, hand crafted<br />
leather upper designed in conjunction with<br />
Darren Clarke. Polished wooden heel, suede inner<br />
heel grip lining helps prevent heel slippage.<br />
Champ stinger cleats.<br />
Why we like it: It’s got such a classic<br />
look and feel, with the wooden heel<br />
really making this classy shoe stand<br />
out from the rest.<br />
srP: R3 400, available from various<br />
on-course pro shops or call<br />
David Ansett on 083 556 5795.<br />
stUbErt hiDrO PrO<br />
tech speak: Leather, lightweight, waterproof,<br />
breathable and with Liquicell technology advanced<br />
footbed, the Stuburt Hidro Pro Golf Shoes<br />
really do have it all. Exclusive liquicell removable<br />
footbed with forefoot liquicell pad which reduces<br />
friction and heat whilst increasing blood flow<br />
to promote ‘comfort over time’.<br />
Why we like it: As entry level<br />
shoes go, the Hidro Pros are pretty<br />
good value, are comfortable and<br />
have a contemporary look.<br />
srP: R850 from on-course pro<br />
shops. Call David Ansett: 083 556<br />
According to our<br />
online reader<br />
survey<br />
■ 82% of <strong>Co</strong>mpleat Golfer readers<br />
belong to a real golf club!<br />
■ 72% have diplomas or degrees<br />
(16% postgraduate degrees)<br />
■ 33% have their own business<br />
■ 29% occupy senior management<br />
positions<br />
■ 89% have two or more cars<br />
(30% have three or more)<br />
■ 59% own a luxury sedan/SUV<br />
(+R300 000 vehicle)<br />
■ 59% are ‘prime-timers’, ie ages<br />
between 40 and 65<br />
■ 40% spend more than R1 000<br />
per month on golf, excluding golf<br />
club membership<br />
■ 62% take golfing holidays locally<br />
■ 61% enjoy drinking socially<br />
(31% mostly at golf clubs!)<br />
■ 94% access the Internet more<br />
than once a day<br />
READER DEMOGRAPHICS<br />
Readership<br />
(AMPS2009 Main Branded BA July 08-September 09)............................107 319<br />
Total Circulation<br />
(ABC july - DECEMBER 2009) ........................................................................... 22 448<br />
Subscriptions................................................................................................. 60%<br />
Gender .......................................................................................................... Male 85%<br />
.................................................................................................... Female 15%<br />
Universal LSM 8-10................................................................................... 67%<br />
Age Group Aged 16-24............................................................................... 11%<br />
Aged 25-34............................................................................... 17%<br />
Aged 35 +.................................................................................. 72%<br />
Household Income (Reader Survey)<br />
R5 000-R10 999 ...................................................................................................... 23%<br />
R11 000-R19 999 ................................................................................................... 13%<br />
R20 000 + ..................................................................................................................... 51%<br />
Super A Income .......................................................................................................... 71%<br />
A Income ......................................................................................................................... 74%<br />
B Income ......................................................................................................................... 13%<br />
Distribution<br />
Western / Northern / Eastern Cape.............................................................. 27%<br />
Gauteng Region............................................................................................................52%<br />
KwaZulu-Natal.................................................................................................................. 8%<br />
Free State............................................................................................................................ 5%<br />
Other....................................................................................................................................... 8%
CaLLaWay promotion ><br />
Norman for the Masters title using an Odyssey<br />
Rossie II, the golf world took a long, hard<br />
look at the revolutionary design behind the<br />
putter. Between then and now, Odyssey has<br />
released some of the most recognised and<br />
trusted putters in golf, racking up an unbelievable<br />
track record, including two rare rounds:<br />
Annika Sorenstam and Phil Mickelson both<br />
wielded Odysseys on their way to the magic<br />
59. Part of the company’s success is due to an<br />
ever-expanding smorgasbord of options to suit<br />
every player’s likes and needs – the White Hot<br />
XG line alone boasted more than 25 putters!<br />
Over the past decade, as manufacturers 2-Ball. Alignment was the new catchphrase<br />
have continued to push the boundaries of and nothing has ever been more successful<br />
design, Odyssey has led the field when it than the simple two-ball alignment system.<br />
comes to the most important club in the bag. As a by-product, the innovative design<br />
The dawning of the new millennium brought encouraged even more weight to be distributed<br />
further back and to the perimeter of<br />
with it an adapted version of the Stronomic<br />
insert: green, blue and black versions of varying<br />
degrees of density, so the same putter putter in the world, but also one of the most<br />
the head, making it not only the best-selling<br />
effectively came in ‘three degrees of feel’. forgiving. As the two-ball continued to<br />
By that time, there were few competitors who revolutionise golf, Odyssey didn’t stand still,<br />
hadn’t followed Odyssey’s lead and embraced introducing new and improved inserts each<br />
insert technology, but it was Odyssey that year. In 2006, the quest continued with the<br />
continued to break new ground. To launch its SRT Tri-Ball – a groundbreaking design that<br />
attack on the ‘00s, Odyssey unveiled its first combined not two, but three white alignment<br />
White Hot putter line – a range that would dots with ‘Saturn Ring Technology’ to distribute<br />
weight further to the perimeter than<br />
dominate golf right up until the present.<br />
What made White Hot unique was the<br />
ever before. And by the time the White Hot<br />
patented insert made from the same material XG hit the market in 2006, with its unique<br />
used to cover golf balls. Softer and more multi-layer insert that offered unprecedented<br />
responsive than Stronomic, it opened up a feedback, golfers were asking if it really could<br />
whole new world of possibilities.<br />
get any better. Odyssey answered that question<br />
with the Black Series – the company’s<br />
At the same time, Odyssey had been<br />
refining the weighting of its entire first 100-percent milled putter incorporating<br />
range, moving maximum weight a tungsten flange on the rear to shift massive<br />
deeper and lower in the clubhead,<br />
increasing the putter’s lofts for almost-perfect roll.<br />
amounts of weight backwards and fine-tune<br />
resistance to twisting and<br />
Most recently, Odyssey has released exotic<br />
continually improving the roll designs like the White Hot Sabertooth models,<br />
incorporating all the features you’d expect<br />
of the ball off the face.<br />
from Odyssey in a truly eye-catching package.<br />
A legend is born<br />
In 2001, having already, quite liter-<br />
And let’s not forget the awesome Black<br />
Series i: when it claims ‘premium feel’, it’s not<br />
ally, changed the face of golf, Odyssey a boast, just a simple statement of fact.<br />
introduced the most successful and most<br />
So the obvious question is: what’s coming<br />
copied putter design in the history of golf: the next from Odyssey?<br />
socks off. Firstly, there’s a new top-end Tour<br />
Elite putter range and it’s just a matter of time<br />
before it tastes victory. But for the average<br />
player, it’s the next generation of ‘White’<br />
Odyssey putters that will catch the eye: it’s<br />
called the White Ice series and it’s a natural<br />
evolution in response to the ever-changing<br />
technology in golf. Word from the tech team<br />
is that Callaway (who purchased Odyssey<br />
in 1997) is about to release a<br />
brand-new series of<br />
In White Ice core models, Tour-tuned<br />
weight ports in the sole optimise the<br />
putterhead with the shaft length to create<br />
the ideal balance that maximises feel,<br />
control and accuracy. Specific to 2-Ball<br />
models, adjustable weighting allows<br />
optimisation with three weighting<br />
options so you can dial in the feel based<br />
on your personal preference.<br />
Tour golf balls, specifically designed to be<br />
softer than the existing Tour i and ix. It’s<br />
the first word from any manufacturer in<br />
response to the new groove regulations<br />
that come in early next year – fewer<br />
grooves mean that the ball has to be<br />
softer in order to compensate and<br />
perform the way pros want it to. So,<br />
when the new equipment hits the<br />
<strong>Co</strong>ntemporary visual design creates a<br />
rich, premium look with reduced glare<br />
for the utmost in confidence.<br />
< CaLLaWay promotion ><br />
tour, Callaway doesn’t want anyone to feel<br />
the difference. A softer ball will obviously<br />
have an effect on feel off the putterface –<br />
and the rest of the clubs, so the very latest<br />
White Ice insert has been specifically formulated<br />
with this in mind. There’s also a distinct<br />
new visual design – a move away from satin<br />
finishes towards a less reflective, darker finish.<br />
What won’t change is that when you pull out<br />
your putter, you’ll know you’re wielding the<br />
most technologically advanced weapon in<br />
golf. Your chances of rolling it perfectly<br />
into the cup can’t get any better.<br />
to enhance<br />
feel and 114%<br />
stiffer for better<br />
resiliency and consistent<br />
distance control.<br />
It’s not all about the inside<br />
of the insert, however – the<br />
face surface has also been roughened to<br />
Ice insert has been fine-tuned to enhance enhance sound at impact with softer golf<br />
sound, responsiveness, resiliency and balls and the rough texture also increases<br />
consistency. The inner core is 28% firmer friction to promote forward roll.<br />
odyssey Golf is represented in South Africa by<br />
burton & Penick Sports (Pty) Ltd, Unit 5c Woodmead<br />
commercial Park, Waterfall crescent, Woodmead.<br />
Telephone: 011 804 9133 Fax: 011 804 9138<br />
90 <strong>Co</strong>mpleat GOLFER december 2009<br />
december 2009 <strong>Co</strong>mpleat GOLFER 91<br />
magazine<br />
Body of Journal sizes<br />
Dimensions Depth x Width<br />
Full page trim size 275mm x 210mm<br />
Full page bleed 285mm x 215mm<br />
Full page type area 250mm x 185mm<br />
Double page spread trim size 275mm x 420mm<br />
Double page spread type size 250mm x 400mm<br />
Double page spread bleed 285mm x 430mm<br />
1/2 page, horizontal trim size 135mm x 210mm<br />
1/2 page, horizontal type area 125mm x 185mm<br />
1/2 page, horizontal bleed 140mm x 215mm<br />
1/2 page, vertical trim size 275mm x 100mm<br />
1/2 page, vertical type area 250mm x 90mm<br />
1/2 page, vertical bleed 285mm x 105mm<br />
1/3 page, horizontal trim size 90mm x 210mm<br />
1/3 page, horizontal type area 80mm x 185mm<br />
1/3 page, horizontal bleed 95mm x 215mm<br />
1/4 page, vertical trim size 275mm x 56mm<br />
1/4 page, vertical type area 255mm x 42mm<br />
1/4 page, vertical bleed 285mm x 66mm<br />
<strong>Co</strong>ver rates<br />
Full colour RATE vAT Total<br />
OUTSIDE BACK 34 000 4 760 38 760<br />
INSIDE BACK 32 100 4 494 36 594<br />
INSIDE FRONT dps 62 100 8 694 70 794<br />
Body of Journal rates<br />
Size RATE vAT Total<br />
1-5 insertions<br />
DPS/FC 57 450 8 056 65 506<br />
fpfc 28 720 4 022 32 742<br />
1/2 FC 18 360 2 570 20 930<br />
1/2 dps/fc 36 520 5 155 41 975<br />
1/3 and 1/4 fc 12 300 1 722 14 022<br />
6-11 insertions<br />
DPS/FC 48 470 6 786 55 256<br />
fpfc 24 190 1 935 26 125<br />
1/2 FC 15 280 2 140 17 420<br />
1/2 dps/fc 31 320 4 385 35 705<br />
1/3 and 1/4 fc 10 360 1 450 11 810<br />
12+ insertions<br />
DPS/FC 41 470 3 318 44 788<br />
fpfc 21 540 3 016 24 556<br />
1/2 FC 12 850 1 799 14 649<br />
1/2 dps/fc 22 890 3 205 26 095<br />
1/3 and 1/4 fc 9 050 1 267 10 317<br />
creative material costs for Boj<br />
To make up advertising<br />
material from copy/text, photos<br />
and logos which are supplied to us<br />
by client: minimum of R3 000 per<br />
page (excluding VAT).<br />
advertorial production<br />
R2 000 per page (excluding VAT and<br />
photography costs if photographic<br />
images are not supplied).<br />
Green jackets and 59s<br />
In 1996, when Nick Faldo defeated Greg<br />
“... an ever-expanding smorgasbord<br />
of options to suit every player’s<br />
likes and needs...”<br />
Feel the Ice in your veins!<br />
For Odyssey fans, the answer will knock your<br />
Headweight<br />
optimisation<br />
Dark<br />
nickel finish<br />
White Ice insert<br />
The newly formulated multi-layer White<br />
Special Reports<br />
Multi-page special-report advertorial<br />
concepts are available for golf-related<br />
products and services.<br />
Rate per special report:<br />
R48 500 (ex Vat, including production)<br />
Golf Shop & Travel<br />
Rate: R1 000 (ex Vat) per month<br />
(minimum contract of 3 months)<br />
Includes: Ad in <strong>Co</strong>mpleat Golfer,<br />
www.compleatgolfer.co.za listing<br />
and web ad (468 pixels wide, no<br />
larger that 300k)<br />
Material to be sent to:<br />
natalies@ramsaymedia.co.za
digital<br />
<strong>Co</strong>mpleat Golfer’s digital world centres around a weblog-style, content-rich website at www.compleatgolfer.co.za that is the online companion to the<br />
magazine. The site features an on-going stream of golf-related news, views, photographs and video from the global world of golf, with a strong South<br />
African slant. The core of our online community is a large webletter subscriber base who are directed to a weekly posting through a simple, relevant,<br />
eye-catching and intriguing weekly mail-flash.<br />
www.compleatgolfer.co.za<br />
tyPE RATE/ dimension size description<br />
IMPRESSIOn (pixels)<br />
Homepage banner 25c 468 x 60 12k Rectangular ads placed near the top of the homepage<br />
Homepage double banner 25c 468 x 120 15k Large rectangular ads placed near the top of the homepage<br />
Homepage island ad 30c 300 x 250 18k Square block ad at top of the homepage<br />
Homepage masthead 30c 980 x 60 15k Large rectangular ad positioned at the very top of the page<br />
Run of site double banner 25c 468 x 120 15k Large rectangular ads available near the top of all pages<br />
Run of site island ad 25c 300 x 250 18k Square block ad at the top of the page<br />
Run of site banner 25c 468 x 60 12k Rectangular ads placed at the top of all pages<br />
Run of site masthead 30c 980 x 60 15k Large rectangular ad positioned at the very top of the page<br />
Sponsorships POA - - A combination of banner, island and masterhead positions<br />
available on selected sections<br />
newsletter rates and info<br />
type<br />
rate/webletter<br />
468x120 [12k] R3 500<br />
220x220 [12k] R3 500<br />
<strong>Co</strong>mpleat Golfer delivers a weekly newsletter to over 18 000<br />
self-subscribed golfing enthusiasts who have chosen to receive<br />
an exciting snapshot of the latest news, once a week, from<br />
www.compleatgolfer.co.za. Sent in HTML format, opportunity<br />
exists for a banner, double banner and island ad positions.<br />
mobile rates and info www.mobile.compleatgolfer.co.za<br />
With mobile market penetration in South Africa expected to exceed 100%<br />
in 2010, in terms of both a hand-held Internet platform and stand-alone<br />
medium, <strong>Co</strong>mpleat Golfer Mobile has the potential to reach a massive<br />
audience. The possibilities are limitless! Speak to our sales executives<br />
about how we can tailor make solutions to suit your brand or campaign.<br />
win<br />
sound clip video clip you can win facebook us any comments digg it
RETAIL<br />
So you decided to become a golf professional!<br />
You love the game, you play it well,<br />
what could be a better career choice? And<br />
then one day you were given a golf shop<br />
and told to make a success out of it. But<br />
did anyone ever tell you exactly how to<br />
make a success out of it?<br />
Over the next 12 issues of GCM, I plan<br />
to assist you with that. I’ve been working<br />
in the golf retail industry for over 10 years<br />
and began this career path by overseeing<br />
the golf shops at Blackwolf Run and<br />
Whistling Straits in Kohler, Wisconsin, USA.<br />
During my fi ve years there, my shops were<br />
selected as Top 100 Golf Shops three times<br />
and, in 2005, I was chosen by GolfWeek<br />
magazine (USA) as one of the Top 25 Golf<br />
Retail Merchandisers out of 16 000 courses<br />
country-wide. In May 2005, I was employed<br />
by Global Golf in South Africa and I relocated<br />
with the exciting challenge of building<br />
the retail sales of over 100 accounts around<br />
the country. I continue to work for Global<br />
Golf part-time, following the start of my own<br />
consulting company, Retail Savvy.<br />
My time in retail and merchandising has<br />
clearly shown that every shop is different.<br />
The layout, the fi xturing, the product selection,<br />
the location, the customer profi le and<br />
so on and so forth. It is therefore important<br />
to understand the concepts and logic<br />
28 March 2010 Golf Club Management<br />
GCMPg_28_29_0310.indd 28-29<br />
Serengeti, the upmarket estate that boasts<br />
27 Jack Nicklaus-designed holes, is one<br />
of more than 30 premier golf courses that<br />
are clients of On <strong>Co</strong>urse Golfi ng Solutions.<br />
“There is a good reason for this,” says Serengeti’s<br />
CEO Bernard Mostert. “Dealing with<br />
this company is an absolute pleasure – in<br />
fact, in terms of the company’s commitment<br />
to supplying great service, I would rate it as<br />
the best in the industry.”<br />
Director of golf at Serengeti, Ryan Reid,<br />
is just as enthusiastic regarding his experience<br />
of dealing with the company that<br />
supplied his fl eet of golf carts with the<br />
cutting-edge GPS systems. “There is no<br />
question that On <strong>Co</strong>urse Golfi ng Solutions’<br />
systems make my job easier, and the<br />
service supplied by the company is truly<br />
excellent,” he says. “I fi rst dealt with the<br />
company when it supplied its GPS systems<br />
to Leopard Creek, and nothing was ever<br />
too much trouble; the systems work well<br />
22 March 2010 Golf Club Management<br />
GCMPg_22_23_0310.indd 22-23<br />
behind merchandising and apply it sensibly<br />
to your specifi c circumstances.<br />
There are certain basic elements in retail<br />
that have proven to be sales-enhancing. The<br />
first step is having the correct shop layout.<br />
According to the book Principles of Retailing<br />
(2003), studies have consistently shown that<br />
up to two-thirds of purchase decisions are<br />
taken within the retail outlet. What does this<br />
mean for you? If two-thirds of the purchases<br />
made in a shop are impulsive buys that were<br />
not pre-planned, your goal as a shop manager<br />
is to expose your customers to as much<br />
product as you can! Therefore, step number<br />
one is to have your golf desk as far away from<br />
your entrance as possible. This allows you to<br />
expose your customers to more products as<br />
they walk the length of the store through all<br />
your selections, creating a greater potential<br />
for impulse purchases.<br />
Now that we have the golf desk and the<br />
door at an acceptable distance, I often find<br />
that the floor fixtures will be pushed off to the<br />
sides in order to create a open walkway for<br />
the customers. This leads us to step number<br />
two: we don’t want nice, open walkways.<br />
Please note, I’m not directing shops to clutter<br />
the entire path or create a maze, but we<br />
need to expose our customers to potential<br />
impulse buys. In retail lingo, we actually<br />
refer to creating a ‘speed bump’ in a shop<br />
and are extremely accurate.”<br />
<strong>Co</strong>mmon sense suggests that at peak<br />
times, being able to speed up play means<br />
increased rounds and therefore increased<br />
revenue. “There is no question that besides<br />
enhancing the golfi ng experience by<br />
supplying accurate distances to the fl ag,<br />
this system does cut times of rounds, and<br />
the ability to track every cart in real time,<br />
knowing exactly where it is and knowing<br />
which are behind and could be holding up<br />
play, is an invaluable tool,” says Reid.<br />
“We now have more than 1 000 screens<br />
in operation throughout the country,”<br />
says Andrew Nelson of On <strong>Co</strong>urse Golfi ng<br />
Solutions. “Our national footprint covers<br />
Gauteng, Western Cape, Southern Cape,<br />
KwaZulu-Natal and the Free State, and<br />
we also supply and service courses in<br />
Mauritius. We have fi ve dedicated service<br />
technicians that are on call 24/7, and we<br />
are very proud of our record – on the rare<br />
Killarney Golf Club Pearl Valley nesting table Serengeti shop layout<br />
entrance. A well-placed nesting table or floor<br />
display will cause customers to slow down<br />
and look at the products before proceeding<br />
to the counter. I personally prefer nesting<br />
tables because they allow you to create an<br />
eye-catching display that advertises the<br />
variety of products you offer throughout your<br />
store. For example: men’s golf shirts with<br />
coordinating sweaters or jackets, pants and<br />
shorts, a pair of golf shoes on display, matching<br />
caps and accessories, and a few putters<br />
leaning against the table. Ideally you want an<br />
easy walk between the entrance and desk,<br />
but with a little meandering as your product<br />
catches the customer’s attention.<br />
Step three is categorisation. Think of your<br />
shop as a miniature department store. This<br />
will help both your customers in searching<br />
for a particular item and you in selling that<br />
item. Take shoes for example. If I’m looking<br />
to purchase a pair of golf shoes, I don’t want<br />
to walk all around your store to try to search<br />
for your various shoe styles. If you have all of<br />
your shoes in one location, the customer feels<br />
they have a wide variety of options to choose<br />
from, which supports their decision to buy<br />
because they can narrow down the selection<br />
to the style that suits them best.<br />
Think about it: if you go out to purchase<br />
sunglasses, you don’t stop at the store<br />
display that offers you three or four options,<br />
ABOVE: Being able to track each cart in real time,<br />
with those that are behind time being highlighted,<br />
is one of the multiple functions of the system.<br />
you go to a shop where you can select from<br />
a wide range to fi nd the pair that suits you<br />
best. This is part of the psychology behind<br />
sales. As consumers, we want to feel that<br />
we have made the best purchase choice for<br />
ourselves. We do this by eliminating the options<br />
that are less appropriate for our needs,<br />
resulting in satisfaction in our fi nal choice.<br />
The fourth and final step for this article<br />
deals with having the correct items in the<br />
correct locations in the store. Have you<br />
noticed that any time you shop at one of the<br />
better-known grocery chain-stores, at the end<br />
you must walk through the displays of chocolates,<br />
candies and magazines in order to get<br />
to the cashiers? This shows the importance<br />
of the impulse-buy concept. If these items<br />
were in one of the grocery isles, you might<br />
have enough self-control to skip that isle. But<br />
now as you’re queuing for a cashier you flip<br />
through a magazine or start drooling over<br />
occasion when a client has experienced a<br />
problem, we have rectifi ed this within 24,<br />
or at the most, 48 hours.”<br />
It is proven that these systems represent<br />
the third-biggest revenue generator on a<br />
course after greenfees and cart-rental income.<br />
The time taken for a round has been<br />
shown to be reduced by up to 30 minutes,<br />
the need for marshalling is also reduced,<br />
and advertising and hole sponsorships can<br />
make a substantial contribution to a club’s<br />
revenue stream.<br />
The system can generate a vast array of<br />
management reports – pace of play information<br />
by cart or by hole can be<br />
calculated, cart usage, round summary,<br />
those chocolate raisins and shortly thereafter<br />
they’ve been added to your cart.<br />
In your golf shop, the area between your<br />
entrance and your golf desk is referred to<br />
as ‘primary space’ as this is the part of the<br />
shop in which every entering customer will<br />
pass through. It is crucial that this area is<br />
used for impulse-type products so that you<br />
can trigger more of those two-thirds unplanned<br />
purchase decisions. Your ‘secondary<br />
space’ is everywhere else in the store.<br />
In secondary locations, you want products<br />
that will pull the customer who may already<br />
have an interest in that product over to the<br />
desired section.<br />
Items such as hard goods, shoes,<br />
outerwear, rain gear, sunglasses, belts and<br />
socks are all ‘pull’ type items that need to<br />
be clearly displayed, but not necessarily in<br />
your primary space allocation. I generally<br />
place men’s clothing, caps and impulsive<br />
ABOVE AND RIGHT: Serengeti’s Ryan Reid points out<br />
the many features of his GPS system, and because<br />
of the reliable performance of On <strong>Co</strong>urse Solutions,<br />
he says that he could confidently recommend the<br />
services of the company to any club.<br />
food and beverage usage, pace of play relative<br />
to pin positions, as well as customcreated<br />
reports, and the ability to print<br />
reports direct from the management computer<br />
results in more effi cient management<br />
of the course. A comprehensive tournament<br />
package is also available, which offers realtime<br />
leaderboards, customised formats and<br />
hole-by-hole results.<br />
There is no doubt that GPS systems<br />
have won over golfers, who effectively have<br />
a professional caddie on hand, with the<br />
added advantage of having photo-quality<br />
graphics of each hole showing sand, water,<br />
bunkers, trees and areas of rough, and<br />
also see where they are in relation to the<br />
cart in front of them. Golfers can also<br />
communicate with the pro shop for emergency<br />
assistance or to simply report a lost<br />
club. This two-way communication can be<br />
utilised by the club to promote upcoming<br />
events or to issue storm warnings.<br />
accessories in the primary space. Women’s<br />
clothing is usually in secondary space locations<br />
because women are more likely to look<br />
for their clothing sections than men are. Of<br />
course, the golf desk will have a number of<br />
impulse items, but for the primary space<br />
we’re referring to larger items beyond<br />
pencils, gloves and sleeves of balls.<br />
So, a successfully designed golf shop<br />
will have the golf desk as far as logically<br />
possible from the entrance, a nesting table<br />
in front advertising your range of wares,<br />
impulse items staggered within the primary<br />
allocated space and pull items (also referred<br />
to as non-impulsive) arranged in the<br />
secondary allocated space of your shop, all<br />
while displaying clearly defi ned categories<br />
of goods. And those, my dear friends and<br />
colleagues, are the fi rst important steps in<br />
creating a store that will maximise<br />
your returns.<br />
■<br />
Golf Club Management March 2010 29<br />
“The viability of our systems<br />
is unquestioned,” says Andrew Nelson.<br />
“We fi nd that the average client increases<br />
their cart rentals by R40, which covers<br />
the cost of the lease, and there has been<br />
no resistance to the increase of R20 per<br />
player, or a little more than R1 per hole. It<br />
has been gratifying to see that a large percentage<br />
of clubs that have been awarded<br />
<strong>Co</strong>mpleat Golfer’s 5-Star Golf Experience<br />
Award use our systems – which speaks<br />
volumes.”<br />
“We can certainly recommend these<br />
systems to everybody,” says Serengeti’s<br />
Ryan Reid. “It does what is required<br />
and more.”<br />
■<br />
For enquires contact:<br />
Gauteng: andrew@oncoursegps.co.za or call 082 901 6184.<br />
Cape/other regions: craig@oncoursegps.co.za or call 083 229 5820<br />
Golf Club Management March 2010 23<br />
1/28/10 11:17:57 AM<br />
1/28/10 11:16:24 AM<br />
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