here - Falk-Outdoor

Guarantee handling
Please note the following points: Are the accessories which are supplied with the product
incomplete or defective? Do you have any further questions or problems regarding
registration for a repair? Our Falk hotline staff will be happy to help you and you can contact
them on the following telephone number:
(+49) 1805 – 32 55 46
(€ 0.14/min. from a German landline, mobile phone calls no more than € 0.42/min.)
Opening hours:
Monday – Friday 9am – 6pm
Important:
- Please note that if a product is sent in culpably without a justified complaint a flat-rate
service charge of 25.00 EUR shall be levied. You shall be provided with proof that no
damage at all has occurred or any damage is substantially lower.
- Please make sure that the theft protection has been disabled before you send in
your navigation device as otherwise it shall not be possible to search for errors or
make repairs.
- Please enclose the car charger cable and, if you have one, the power
adapter with your package.
Any consignments which are sent to a different address cannot be processed.
1. Warranty
1.1 Note
We would like to point out that statutory warranty claims only apply between you
as the buyer of the product (hereinafter referred to as the purchaser) and the vendor
from whom the purchaser purchased the product. If the purchaser purchased the product
directly from United Navigation GmbH (hereinafter referred to as UN), UN shall be the direct
point of contact for the purchaser. In other cases, UN shall provide a restricted guarantee
as outlined in clause 2 with respect to the end customer (but not with respect to any retailers
and distributors). This means that, even if end customers have not purchased the product
from UN directly, they can still contact UN if there are any defects with their product.
The statutory warranty rights exist subject to what is agreed between the parties to the
purchase agreement irrespective of and in addition to this guarantee from UN.
1.2 Rights of the purchaser on account of defects
If the product does not have the agreed material structure, if it is not suitable for standard
general use or if it does not have the properties that purchasers are entitled to expect
on the basis of the public statements made by UN, UN shall provide, at its own expense
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and choice, within an appropriate additional period of grace set by the purchaser,
subsequent performance either by eliminating the defect or delivering an article which is
free of any defects. Multiple instances of subsequent performance within the appropriate
deadline period set by the purchaser are fundamentally allowed. If subsequent performance
is not possible or does not take place or fails within the period which is determined by the
purchaser, the purchaser shall be entitled at its choice to withdraw from the contract
or reduce the purchase price.
1.3 Costs
Of the costs which are incurred as a result of the subsequent performance, UN shall
pay the costs of examination, repair and/or the replacement item, including the costs
of shipment to the purchaser.
1.4 Flat-rate service charge
If the complaint from the customer proves to be unjustified (NPF = no problem found / OOW
= out of warranty) and the customer has caused this culpably, the customer must pay a flatrate
service charge of EUR 25.00 to the service centre for inspection work required and
shipment costs at the service centre which is commissioned by UN. The customer shall be
provided with proof that no damage at all has occurred or any damage is substantially lower.
This shall not apply in the event that the service centre is instructed to carry out the repair.
In this case, you shall be invoiced for the costs in accordance with the terms and conditions
of the service centre.
1.5 Limitation period
The limitation period in respect of the above claims shall be two years from when the
product is obtained. By contrast, the limitation period shall be one year if the purchaser
is not a consumer (for example is a retailer or distributor).
1.6 Limitation of liability
UN shall not be liable for damage to the product which is caused by natural wear and tear,
unsuitable, improper or non-contractual use, excess loading or improper modification,
amendment or repair work carried out by the purchaser or third parties, or by incorrect
or careless handling, provided that UN is not culpable for this.
Irrespective of the legal ground, UN shall only be liable for deliberate intent and gross
negligence. Liability on account of ordinary negligence shall only exist in the event of a
breach of a substantial contractual obligation; it shall be restricted to the foreseeable level
of damage typical for the contract. The above restrictions do not apply to damages arising
from loss of life, physical injury, damage to health or under the German Product Liability
Act. The above statement applies mutatis mutandis to legal representatives and vicarious
agents.
1.7 Data back-up
We wish to point out that, before you send in your product as part of making a claim under
the guarantee or overall service, you should back up all of your own data from the device.
We recommend that you remove your own data from the device.
It may be necessary or expedient for UN or third parties which are commissioned by UN
to reformat the product or data storage medium, delete software or replace individual
components or entire units.
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1.8 Recommendation
UN recommends that you fill in the RMA registration form on the internet (http://www.falknavigation.de/de/service/garantieabwicklung.html)
with as many details as possible in order
to speed up the process of handling the warranty claims and that you also send this in to
the service centre.
2. Restricted guarantee
UN provides the end consumer (but not retailers or distributors of any kind) that is domiciled
within the EU and has not purchased the product directly from UN as new goods with a restricted
guarantee on all components which belong to the original items supplied (product). This
guarantee does not affect any warranty claims of the end consumer against its vendor.
2.1 Scope and duration of the guarantee
UN grants a 24-month guarantee on the product from the original purchase date which
corresponds on all points, in particular the scope and nature, to the modified statutory
warranty which is listed under clause 1, provided that there is no provision for anything
to the contrary below.
In contrast to this, the guarantee period for the battery is 12 months. To provide proof of
entitlement to the guarantee, the service centre which is commissioned by UN requires a copy
of the purchase receipt. In contrast to the regulations specified under clause 1, UN may rectify
defects, at its own discretion, by rectifying the defect on the product which is sent in, supplying
an identical replacement product of the same model which is of at least the same value,
or by some other means.
The guarantee does not cover defects which have been caused by improper maintenance,
prohibited attempts to open, repair and/or modify the product or parts of it through improper
installation, use of software which has been added by the customer itself, viruses, causes
outside of the scope of the intended uses, accidents, fire, lightning, power outages and/or
natural disasters and comparable causes. Furthermore, this guarantee shall lapse in the event
of any attempted modification or repair to the product or modification or repair to the product
which is actually carried out by unauthorised persons, removal or amendment of the serial
number of the product.
UN's liability is governed by clause 1.6.
2.2 Making a claim under the guarantee
To make a claim under this guarantee, please contact the service centre which we have
commissioned within the period of the guarantee and register your claims under the guarantee
(more information about this can be found in the "Customer Service" chapter in the
Quick Start Guide). The following information is required to process your claim:
- serial number of the device
- detailed description of the fault
- dated proof of purchase
- clearly visible indication of the RMA no. which you are given when you register your RMA case
online on our homepage (http://falk-navigation.de/navigation/de/garantie. htm - in the Service
section).
When you send in your consignment, only the part of the product which is the subject of the
complaint, excluding any accessories (such as the rechargeable battery, mounting brackets,
etc.), should be sent in. The part of the product which is the subject of the complaint must be
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packaged in an appropriate way to ensure safe and secure transport. The processing no.
(RMA no.) must be attached in a clearly visible location on the outside of the consignment.
In the event that you make a culpable unjustified claim under the guarantee, the service centre
which is commissioned by us shall charge you a flat-rate service charge amounting to EUR
25.00 for processing if, after receiving corresponding notification that this is not a guarantee
case, you choose not to request a repair as outlined in clause 3. You shall be provided with
proof that no damage at all has occurred or any damage is substantially lower.
2.3 Place of performance
The place of performance is Ostfildern, Germany.
3. Note
If neither a warranty nor a guarantee case exists in respect of the product (intrinsic job), you can
still contact the service centre at any time. In this case, the service centre shall be commissioned
at the purchaser's own risk and exclusively under the terms and conditions of the service centre.
Liability on the part of UN is excluded in this case.
We wish to point out that in this case the service centre shall levy a flat-rate service charge
amounting to EUR 25.00 for drawing up a cost estimate if, after receiving corresponding
notification, you choose not to request a repair. The service centre shall be able to provide you
with details of further terms and conditions.
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