Tariff Guide - Daisy Distribution

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O2 Business Landline Call Costings Call tariffs Call connection charge* Landlines (01,02,03 numbers) O2 Mobiles Other Mobiles (except 3) Cost per minute 3 Mobiles 13p 0845 Local Up to 3.5p 08705 National Up to 1.5p Premium Rate Numbers *Charge doesn’t apply to calls within the inclusive allowance or minute bundles. Calls only - No line with O2 2p 1p 6p 8p 6.22p to 161.80p (depending on the number) The customer pays BT for their line and O2 for their calls. They do not qualify for the unlimited calls to O2 mobiles if they choose this option. The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers, the emergency services and operator. If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another operator from taking calls only. Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. Customers can use these services as much as they like at no extra charge: 1471 - see which number called last • 141 - hide their number when they call Customers can use these services on a ‘pay as you use’ basis: 3 way calls • Ringback - an engaged number calls back when free Customers can pay a bit more a month to add: 1571 answer phone • Call waiting - answer one call while on another • Call Barring - block calls to premium numbers • Call Forwarding - send all calls to another number • Call Divert - send calls to another number if they can’t or don’t pick up • Smart Divert - set up call diverts over the phone when away • Call Sign - add another number with its own ringtone • Caller display - see who’s calling Level 2 - Included As Standard On Landline (Analogue), Isdn2 And Isdn30 • The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. • Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays. • If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day. • Work will normally only be carried out during these working hours. • Customers can request a flexible appointment. Clearing faults O2 aim to clear faults that don’t require an engineer appointment before midnight on the working day after the fault is reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an engineer appointment by midnight on the date of the appointment. Level 3 - Chargeable At £4.00 Per Month Per Landline/Isdn2/Isdn30 Channel • The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays. • Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays). • If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day. • Work will normally only be carried out during these working hours. Clearing faults O2 aim to clear faults that don’t require an engineer appointment by 11.59pm on the day the fault’s reported, if reported before 12.59pm. Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment. Level 4 - Chargeable At £5.00 Per Month, Per Line/Channel • This service operates 24 hours a day, 7 days per week including Bank and Public Holidays. • The target fix time is six hours*. • This is not included in the line rental of any landline product • Customers can upgrade to Service Level 4 for an additional £5.00 per landline, ISDN2 or ISDN30 channel. Clearing faults O2 aim to clear faults that don’t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6 hours of the appointment time or midnight on the appointment date. * This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged. Please visit the O2 sales website for pricing structure http://sales.o2.co.uk Business O2 Landline Installation Charges Flexible Appointments Normal Engineering slots are booked: Monday – Friday: 8am – 1pm (AM slot) and 1pm – 6pm (PM slot) Line rental and installation charges Line rental Analogue ISDN2 Lines ISDN30 Lines £11.50 / £13.50 for O2 customers £14.50 / £16.50 for non O2 customers £11.00 per channel, per month Installation charge for new lines £67.00 £232.50 per line £14.00 per channel, per month (8-30 channels) £550.00 plus £30.00 per channel for new line provisions Line transfer cost £3.00 per line £11.30 per line £75.00 per line Convert landline to ISDN2 - £202.74 - Flexible appointments allows for the following: Flexible appointments are charged at £12.50 O2 Expedited Repair Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis. Want To Sell O2 Landline? • Pre 8am • Post 6pm • Saturday (AM or PM slot) Customer on this package: Level Two Level Three One-off repair at this package’s service level Level Three Level Four Level Four Cost (ex VAT) £500.00 per landline/ISDN2 line £650.00 per landline/ISDN2 line £150.00 per landline/ISDN2 line £500.00 per ISDN30 line The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form. Q1 2013 | V1.5 - 12.03.13 | E&OE Daisy Distribution is a trading name of Anglia Telecom Centres Limited 16
Business Single And Share Tariffs - 24 Months Only STEP 1 - Select your tariff - 24 months only Business Single 50 + Business Single 100 + Business Single 300^ Business Single 600 Business Single 1200 Business Single Max Business Share 500 Business Share 1300 Business Share 2000 Business Share 5000 Extra sharer/ users added Other information Cost per month (ex VAT) £11.67 £15.83 £18.33 £24.17 £41.28 £56.76 £25.80 £46.44 £82.56 £206.40 - - Additional sharers - - - - - - £15.48 £15.48 £15.48 £15.48 - - Inclusive minutes per month (UK only) 50 100 300 600 1200 Unlimited 500 1300 2000 5000 - - Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) 250 500 Unlimited^ Unlimited Unlimited Unlimited 500 1300 2000 5000 - - Minimum/Maximum users 1 1 1 1 1 1 2-3 2-6 2-10 2-25 - - The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive email/browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB - - £1.80 per MB after 0.5MB is used, if no data Bolt On is taken Inclusive Data 100MB 100MB 500MB 750MB N/A N/A N/A N/A N/A N/A N/A Calls to Europe 8ppm 8ppm 8ppm 8ppm 8ppm What’s included as standard? Unlimited calls to: • O2 mobiles* • 10 standard UK landlines (starting 01,02,03)*^^ • Voicemail 901* 1000 inclusive mins Anytime, anyone minutes to: • UK mobiles • UK landlines (starting 01,02,03) • Group conferencing • 1 month rollover of unused minutes and texts 8ppm 8ppm 8ppm 8ppm - - Priority for business - free access to a range of business offers and savings • Free itemisation and billing reports • Unlimited free text from the customers secure website account • UK based customer services • Free International traveller service (ITS) STEP 2 - Customise your tariff with extra minutes, texts or account options (per number) - *Excessive usage policy applies ^Launched on a promotional basis only. Unlimited text is a promotion. Usually this tariff has 100 inclusive texts only. ^^To register your 10 landline numbers visit https://o2businessaccount.o2.co.uk/ and register on the ‘My Business Account’ (Your first bill is needed to register). - Opt-out of Direct debit £2.50 per user/handsets - Paper itemised billing £1.00 Unlimited landline Bolt On (UK calls to standard 01,02,03) £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 - Unlimited Off Peak Bolt On* £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 - Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) - No rollover of minutes & not available to share across users/ handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers UK Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and 03. 100 500 1000 5000 10000 20000 30000 50000 100000 Other information Cost per month (ex VAT) £6.38 £24.00 £40.00 £200.00 £400.00 £800.00 £1200.00 £2000.00 £4000.00 Available on All Business Single & Business Share tariffs All Business Share tariffs Business Share 5000 only Extra shared users (up to) 0 4 8 25 50 100 150 250 500 Maximum per account 1 1 4 1 1 2 1 1 1 - Rollover of unused minutes - Extra sharers are capped at a maximum of 500 - Customers can have a maximum of 75,000 shared minutes including their inclusive tariff minutes (Business Share 5000 can add a maximum of 150,000) - Available to share across users/handsets Additional Text Bolt Ons 200 500 1000 2000 5000 10000 20000 30000 Unlimited Other information Cost per month (ex VAT) £2.50 £5.00 £10.00 £20.00 £50.00 £100.00 £200.00 £300.00 £6.50 Available on All Business Single & Business Share tariffs All Business Share tariffs Business Share 5000 only Maximum per account 1 1 1 1 1 1 1 1 Q1 2013 | V1.5 - 12.03.13 | E&OE Daisy Distribution is a trading name of Anglia Telecom Centres Limited All Business Single & Business Share tariffs Unlimited (cannot be shared) - Rollover of unused texts (except on Unlimited) - Available to share across users/handsets (except on Unlimited which cannot be shared) - Customers can add up to 7500 shared texts in total - this includes their tariffs inclusive texts (Business Share 5000 can add a maximum of 35,000) - Texts must be used on a first come, first serve basis - Fair use policy applies on Unlimited texts Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: www.o2email.co.uk 17
Page 1 and 2: Tariff Guide Q1 2013 | V1.5 12.03.2
Page 3 and 4: Contents Vodafone Tariffs O2 Tariff
Page 5 and 6: Vodafone Business Sharer Plans - Wi
Page 7 and 8: Vodafone Red Tariff UK Minutes Incl
Page 9 and 10: Business Sharer Costs And Out Of Bu
Page 11 and 12: Vodafone Data Sharer - Single User
Page 13 and 14: Vodafone World Countries Full List
Page 15: O2 Business Landline O2 Landline Ex
Page 19 and 20: Business Single And Share Tariffs -
Page 21 and 22: Best For Business Pay As You Use Ta
Page 23 and 24: Voice Bolt Ons My Europe Extra - 12
Page 25 and 26: Business Flexibility - O2 Retention
Page 27 and 28: Orange Business Sense STEP 1: Choos
Page 29 and 30: Orange Business Solo 24 months STEP
Page 31 and 32: iPhone Roaming Bundles iPad Tariffs
Page 33 and 34: Orange BlackBerry - Small Business
Page 35 and 36: Business Roaming Data Bundles Busin
Page 37 and 38: Tariff Update Business Unlimited Ju
Page 39 and 40: Business Pay Monthly Plans 6, 12, 1
Page 41 and 42: Business 1-Plan Call Charges Pay Mo
Page 43 and 44: Euro Internet Roaming Charges Euro
Page 45 and 46: Company Contacts Account Managers C
Page 48: EXCELLENT CUSTOMER SERVICE YOUR KEY

Tariff Guide - Daisy Distribution

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