Tariff Update - Daisy Distribution

Tariff Guide 

Q4 2012 | V1.1 

Become a Perfect Partner and receive a full 

suite of benefits & rewards, including a 

revenue share option, on the 

Vodafone network. 

Perfect 

Partner 

Programme. 

For more information, please contact Daisy Distribution on 01473 382000, 

or email info@daisydistribution.com

Q4 Shouts 

Vodafone 

New Unlimited Plan 

Vodafone Red is the new plan offering unlimited minutes, texts and lots of internet! 

Find out more on page 8. 

3 months free: extended 

This great offer has been extended on sharer line rental for all new voice and One Net 

Express (ONE) tariffs for Q4. 

O2 

Inclusive company calling just £5 a month 

O2 Business Zone - a great value service for low cost calling within a company on one 

price plan. For details see page 22. 

Business Single plans extended 

Business Single 50 and 100 voice Tariffs have been extended until 31st December 2012 on 

24 month contracts - perfect for customers with low usage wishing to control their spend. 

See page 18 for more information. 

Orange 

Lower entry price points on Business Solo 

These tariffs have been refreshed for Q4 - for details see page 30. 

T-Mobile 

Business Unlimited - just £1 per day! 

Find out more on page 42. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 

Daisy Distribution is a trading name of Anglia Telecom Centres Limited 

2

Contents 

VODAFONE TARIFFS 

O2 TARIFFS 

ORANGE TARIFFS 

T-MOBILE TARIFFS 

4 Vodafone Tariff Update 

15 O2 Tariff Update 

27 Orange Tariff Update 

38 T-Mobile Tariff Update 

5 Vodafone Business Sharer - One Net Express 

16 O2 Business Landline 

28 Orange Business Sense 

39 T-Mobile Business 1-Plan 

6 Vodafone Business Sharer - Mobile Only 

17 O2 Business Landline 

29 Orange Business Corporate Plans 

40 T-Mobile Business Pay Monthly 

7 Vodafone Business Single 

8 Vodafone Red 

9 Vodafone Caller Plus Business Tariffs 

10 Vodafone Out of Bundle Charges 

11 

Vodafone Mobile Broadband, BlackBerry 

Licences 

12 Vodafone Data Sharer - Single / Sharer Plans 

13 Vodafone World / Roaming Rates 

14 Vodafone World Roaming Countries 

18 O2 Business Single and Share Tariffs 

19 O2 Business On & On Tariff, All in Tariff 

20 

21 

O2 Business Single and Share Tariffs - SIM 

Only 

O2 Business Single and Share Tariffs - Data 

Add-Ons 

22 O2 Best for Business PAYU, O2 Business Zone 

23 O2 Mobile Broadband & Business Broadband 

24 

My Europe Extra, Discount Country, Data 

Abroad. Ireland Bolt On, Standard Roaming 

25 O2 International Favourites, EU Regulations 

26 O2 Business Flexibility - Retention Tool 

30 Orange Business Solo 

31 Orange Business SIM Only 

42 T-Mobile Business 1 Plan Call Charges 

32 

Orange iPhone Roaming Bundles/Charges, 

iPad Tariffs 

42 T-Mobile Full Monty for Business 

33 

Orange Business OOB Rates, IDD Call Rates, 

BES Licences 

43 T-Mobile Business Mobile Broadband 

43 T-Mobile Email and Internet Add-ons 

34 Orange BES, BES Express, BIS/BES Express 

43 T-Mobile Roaming Minute Bundles 

Orange Business Everywhere Mobile 

34 

Broadband 

T-Mobile Business 1 Plan Sharer Euro Travel 

43 

Boosters 

35 Orange Small Business Data Bundles, Orange Tethering 

T-Mobile Euro/International Travel Booster 

43 

35 Orange Microsoft Mail, Nokia and Mobile mail 

Countries 

36 Orange Roaming Add-Ons 

37 Orange Value Added Services (VAS) 

41 T-Mobile Business SIM Only 

44 T-Mobile Euro Internet, Mobile Broadband 

44 T-Mobile Calling Abroad / Roaming Charges 

45 T-Mobile Internet/ / Broadband Travel Boosters 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


3

Tariff Update 

vodafone red 

Vodafone Red is a new 24 month single user plan that features unlimited texts, minutes and more 

mobile internet. These are available on One Net Express (ONE) tariffs, and with Eurotraveller. They 

will replace Vodafone’s Single User plans which will be sales expired from 05/12/2012. For more 

information see page 8. 

BIS AND BES EXPRESS ON DATA SHARER 

Vodafone has now made BlackBerry Internet Service (BIS) and BlackBerry Enterprise Server Express 

(BES Express) available with Data Sharer. Refer to page 12 for details. 

VODAFONE DATA SHARER 

Data Sharer is an innovative new soution allowing customers to share one mobile internet plan 

between multiple devices. There are two versions of the solution: Data Sharer for Single User Plans, 

allowing one user to share data between up to three devices, and Data Sharer for Sharer plans, 

allowing data to be shared among multiple users and devices. For details see page 12. 

3 MONTHS FREE 

Vodafone has extended its 3 months free sharer line rental for Q4. This offer is revenue share protected 

and applied as a credit to the customers bill in month 4. The credit will remain on customers account 

and cannot be redeemed. Cash refund is not available and credit must be offset against future billing. 

Available on standard voice and ONE tariffs. 

FINISHED/ENDING 

• 30 day plan tariffs are now longer available. 

• Vodafone Business single users plans will close from 05/12/2012. 

CONNECT ONTO BUSINESS CHOICE AND VODAFONE 

TARIFF DOWNGRADE POLICY 

Reminder: You can downgrade one price point at point of 

upgrade/mid-term resign only. 

FREE BLACKBERRY INTERNET SERVICE (BIS) 

BIS is now available free of charge on Vodafone Red plans - see page 8. 

HOW TO SET-UP VODAFONE BIS 

To activate your Vodafone BlackBerry BIS device please visit: www.mobileemail.vodafone.net 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


4

VODAFONE BUSINESS SHARER PLANS - WITH ONE NET EXPRESS 

Tariffs 

24 month plans 

500 - 10000 MINUTE PLANS 

Cost per month (ex VAT) £45.00 £60.00 £83.00 £100.00 £123.00 £140.00 £163.00 £175.00 £198.00 £205.00 £228.00 £245.00 £268.00 £280.00 £303.00 £320.00 £343.00 £355.00 £378.00 £400.00 

Inclusive shared minutes 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000 

Inclusive shared texts 500 1000 1000 2000 2000 2000 2000 2000 2000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 10000 

Minimum/Maximum sharers 2-3 2-10 2-15 2-20 2-25 3-30 3-35 3-40 3-45 3-55 3-60 5-65 5-70 5-75 5-80 5-85 5-90 5-95 5-100 5-110 


Cost per month (ex VAT) £423.00 £440.00 £463.00 £475.00 £498.00 £515.00 £538.00 £550.00 £573.00 £580.00 £620.00 £655.00 £695.00 £730.00 £760.00 £800.00 £835.00 £875.00 £910.00 £940.00 

Inclusive shared minutes 10500 11000 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000 

Inclusive shared texts 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 

Minimum/Maximum sharers 5-115 5-120 5-125 5 - 130 5 - 135 5 - 140 5 - 145 5 - 150 5 - 155 5 - 160 5 - 170 5 - 180 5 - 190 5 - 200 5 - 210 5 - 220 5 - 230 5 - 240 5 - 250 5 - 250 

SHARERS & INCLUDED AS STANDARD 

Additional Sharer £17.50 

Included as standard 

• One Net Express 

• 1 Multi-Hunt User Group 

• 1 Auto Attendant 

• 1 landline number per account 

• 1 single Voicemail 

• Inclusive calls between sharers (60 minute call cap) 

• Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance) 

• Free Voicemail retrieval (call returns via Voicemail are charged out of bundle at standard mobile rate) 

One Net Express Extras 

Extra One Net Express landline number 

(only one can be added at point of connection) 

£10.00 Hunt Group (per account) £10.00 

Add A Data Bolt On 

500MB 1GB 2GB 3GB 

Standard Data £5.00 £8.40 £15.50 £22.00 

BIS £5.00 £8.40 £15.50 £22.00 

BES Express (requires BIS) £7.50 (£5.00 BIS + £2.50 BES Express Support*) £10.90 (£8.40 BIS + £2.50 BES Express Support*) £18.00 (£15.50 BIS + £2.50 BES Express Support*) £24.50 (£22.00 BIS + £2.50 BES Express Support*) 

BES £20.00 £22.50 £26.75 £30.00 

Included as standard within data Bolt Ons 

Inclusive 2GB BT Openzone Wi-Fi and inclusive tethering 

*The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) • Software support • Microsoft Exchange & RIM certified specialists • Direct line into RIM • 90% of issues resolved within 2 days • Service upgrades available. BES Express support is added to a 

customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with 

the software. 

Add shared text messages 

Texts 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000 

Cost per month £5.00 £10.00 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00 £45.00 £50.00 £55.00 £60.00 £65.00 £70.00 £75.00 £80.00 £85.00 £90.00 £95.00 £100.00 

Texts 10500 11000 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000 

Cost per month £105.00 £110.00 £115.00 £120.00 £125.00 £130.00 £135.00 £140.00 £145.00 £150.00 £160.00 £170.00 £180.00 £190.00 £200.00 £210.00 £220.00 £230.00 £240.00 £250.00 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


5

VODAFONE BUSINESS SHARER PLANS - MOBILE ONLY 

Tariffs 

24 month plans 


Cost per month (ex VAT) £25.00 £40.00 £63.00 £80.00 £103.00 £120.00 £143.00 £155.00 £178.00 £185.00 £208.00 £225.00 £248.00 £260.00 £283.00 £300.00 £323.00 £335.00 £358.00 £365.00 £388.00 £405.00 

Inclusive shared minutes 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000 10500 11000 

Inclusive shared texts 500 1000 1000 2000 2000 2000 2000 2000 2000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 10000 10000 10000 

Minimum/Maximum sharers 2-3 2-10 2-15 2-20 2-25 3-30 3-35 3-40 3-45 3-55 3-60 5-65 5-70 5-75 5-80 5-85 5-90 5-95 5-100 5-110 5-115 5-120 


Cost per month (ex VAT) £428.00 £440.00 £463.00 £480.00 £503.00 £515.00 £538.00 £545.00 £585.00 £620.00 £660.00 £695.00 £725.00 £765.00 £800.00 £840.00 £875.00 £905.00 £1050.00 £1250.00 £1470.00 £1680.00 

Inclusive shared minutes 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000 30000 36000 42000 48000 

Inclusive shared texts 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 10000 12000 12000 12000 12000 

Minimum/Maximum sharers 5-125 5 - 130 5 - 135 5 - 140 5 - 145 5 - 150 5 - 155 5 - 160 5 - 170 5 - 180 5 - 190 5 - 200 5 - 210 5 - 220 5 - 230 5 - 240 5 - 250 5 - 250 5 - 250 5 - 250 5 - 250 5 - 250 

SHARERS & INCLUDED AS STANDARD 

Additional Sharer £15.00 

Included as standard 

• Inclusive calls between sharers (60 minute call cap) 

• Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance) 

• Free Voicemail retrieval (call returns via Voicemail are charged out of bundle at standard mobile rate) 



Standard Data £5.00 £8.40 £15.50 £22.00 

BIS £5.00 £8.40 £15.50 £22.00 

BES Express (requires BIS) £7.50 (£5.00 BIS + £2.50 BES Express Support*) £10.90 (£8.40 BIS + £2.50 BES Express Support*) £18.00 (£15.50 BIS + £2.50 BES Express Support*) £24.50 (£22.00 BIS + £2.50 BES Express Support*) 

BES £20.00 £22.50 £26.75 £30.00 





the software. 

Add shared text messages 

Texts 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 5500 6000 6500 7000 7500 8000 8500 9000 9500 10000 

Cost per month £5.00 £10.00 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00 £45.00 £50.00 £55.00 £60.00 £65.00 £70.00 £75.00 £80.00 £85.00 £90.00 £95.00 £100.00 

Texts 10500 11000 11500 12000 12500 13000 13500 14000 14500 15000 16000 17000 18000 19000 20000 21000 22000 23000 24000 25000 

Cost per month £105.00 £110.00 £115.00 £120.00 £125.00 £130.00 £135.00 £140.00 £145.00 £150.00 £160.00 £170.00 £180.00 £190.00 £200.00 £210.00 £220.00 £230.00 £240.00 £250.00 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


6

VODAFONE Business Single Plans - with one net express 

12 months (SIM Only) 18 months 24 months 

Cost per month (ex VAT) £27.50 £32.50 £42.50 £52.50 £40.00 £45.00 £50.00 £60.00 £70.00 £35.00 £40.00 £45.00 £55.00 £65.00 

Inclusive minutes 600 900 1200 3000 300 600 900 1200 3000 300 600 900 1200 3000 

Inclusive texts 250 250 250 3000 250 250 250 250 3000 250 250 250 250 3000 

Inclusive minutes to UK 

Vodafone & landline numbers 

3000 minutes to UK Vodafone numbers (60 minute call cap) 

& 3000 UK landline minutes (01, 02, 03) (60 minute call cap) 





Inclusive UK data (BIS is 

available free of charge) 

500MB 

+ 1GB Wi-Fi 

750MB 

+ 1GB Wi-Fi 

750MB 

+ 1GB Wi-Fi 

1GB 

+ 1GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

1GB 

+ 2GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

1GB 

+ 2GB Wi-Fi 

Inclusive Roaming - - 100 International Minutes - - - 100 International Minutes - - - 100 International Minutes 

Inclusive with One Net 

Express 

3000 UK landline minutes (01,02, 03) + 1 landline number + 1 single 

Voicemail + Multi Hunt user group available for £10/month each* + Auto 

attendant available for £10/ month each *. 

3000 UK landline minutes (01,02, 03) + 1 landline number + 1 single Voicemail + Multi 

Hunt user group available for £10/month each* + Auto attendant available for £10/ 

month each *. 

3000 UK landline minutes (01,02, 03) + 1 landline number + 1 single Voicemail + Multi Hunt 

user group available for £10/month each* + Auto attendant available for £10/ month each 

*. 

One Net Express Extras 

Extra One Net Express landline number £10.00 

*Hunt Group and Auto Attendant only applicable to accounts with Multiple Single User Plan connections. These features will be provisioned with a company landline number that can either be ported in, or as a new number. 

VODAFONE Business Single Plans - mobile only 

18 months 24 months 

Cost per month (ex VAT) £30.00 £35.00 £40.00 £50.00 £60.00 £25.00 £30.00 £35.00 £45.00 £55.00 

Inclusive minutes 300 600 900 1200 3000 300 600 900 1200 3000 

Inclusive texts 250 250 250 250 3000 250 250 250 250 3000 

Inclusive minutes to UK Vodafone numbers 3000 (60 minute call cap) 3000 (60 minute call cap) 

Inclusive UK data (BIS is available free of charge) 

500MB 

+ 2GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

1GB 

+ 2GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

500MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

750MB 

+ 2GB Wi-Fi 

1GB 

+ 2GB Wi-Fi 

Inclusive Roaming - - - 100 International minutes - - - 100 International minutes 

ADD EXTRAS 

Extras 

Monthy cost 

3000 texts 

0800, 0870, 0845 calls taken from bundle 

1 Extra = £5.00 2 Extras = £7.50 


Add bes 


BES 

Standard Data £5.00 £8.40 £15.50 £22.00 



Cost per month £15.00 

Note that BES uses the data already included within the tariff - it is not in addition and does NOT provide extra MB allowance (e.g. on Business 

Single 600, the customer will get 500MB of inclusive data for use with BES). 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


7

VODAFONE RED 

Tariff UK Minutes Inclsive UK Texts Inclusive UK Data One Net Express*** 24 month line rental 

New Single 100 100 Unlimited* 100MB + 2GB WiFi n/a £20.83 



Red Unlimited* Unlimited* 1GB + 2GB WiFi n/a £30.83 

Red Data 2GB WiFi Unlimited* Unlimited* 2GB + 2GB WiFi n/a £35.00 

Red Data 3GB WiFi Unlimited* Unlimited* 2GB + 3GB WiFi n/a £39.17 

Red Business with O.N.E Unlimited* Unlimited* 1GB + 2GB WiFi Yes £40.83 

Red Business Data 2GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 2GB WiFi Yes £45.00 

Red Business Data 3GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 3GB WiFi Yes £49.17 

*Unlimited Text: UK Sms Only, Excludes MMS. **Unlimited voice: UK Landline and UK Mobile to any network only.. Excludes NGNs/Premium Rate, Directory Enquiries and Return call via Voicemail. ***One Net Express is ONLY available on Red Business and Red Business Data and features include: 

1 landline number, 1 single voicemail, ability to add an Extra Landline Number, Multi User Hunt Group and Auto Attendant available 

General Tariff T + Cs: 

-24 month contracts only 

-Line rental prices are excluding VAT 

- If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for the 

connection, including upfront, on going commission (OGC) and any related bonuses. 

Vodafone Red 12m Sim Only 

Vodafone Red is a truly unlimited tariff, however Vodafone reserves the right to suspend or terminate connections where it identifies usage 

which it believes is: 

- outside normal commercial practice - damages or impairs the network 

- made via automated means - fraudulent, abusive, illegal or a nuisance. 

If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for the 

connection, including upfront, OGC and any related bonuses. 

VODAFONE RED - WORLD RATES 

Tariff Name 

Inclusive UK 

Minutes 

Inclusive UK Texts 

Inclusive UK Data 

On Net Express 

included 

12 month Line 

Rental 

Roaming and Int 

Making Calls 

(per minute) 

Receiving Calls 

(per minute 

Sending Texts 

Sending picture 

messages 

Using Mobile 

Internet 

SIM Only Red Business with O.N.E Unlimited Unlimited 1GB + 750MB WiFi Yes £27.08 

Europe 28.8p 7.9p 8.9p per text 

69.6p per MB 

SIM Only Red Business Sata 2GB 

WiFi with O.N.E 

Unlimited Unlimited 2GB + 750MB WiFi Yes £31.67 

Unlimited Voice: UK landline and UK mobile to any netwrok, Excludes NGNs/Premium Rate, Directory Enquiries, Return Call via Voicemail. 

Unlimited Text: UK SMS only, Excludes MMS. 12 month contracts only. 

Asia Pacific (Australia, New 

Zealand, South Africa Singapore, 

Taiwan, Thailand) 

80p 

75p 

USA & Canada £1.35 £1.00 

35p per text plus 

your usual UK text 

message rate 

37p per picture 

message 

£3.00 per MB 

Rest of World £1.65 £1.30 

ROAMING OPTIONS 

Roaming Options: Customers can choose either Consumer Vodafone World Rates or the bolt-ons detailed below: 

ADDITIONAL BOLT-ONS 

Roaming and International Bolt On 

Price 

Text/Data Bolt On 

Price Per Month 

Vodafone Euro Traveller 

25MB ROW Data Traveller 

£2.50 per day 

£5 per day 

Vodafone Data Sharer From £5 - please see p12. 

100MMS £2.09 

100 International Text Messages £4.17 per month 

Additional Landline Number £10.00 

Multi Hunt User Group £10.00 

Auto Attendant £10.00 

BES Express £2.50 

08 Bundle (300 minutes per month to 0800, 0845 and 0870 numbers)* £2.08 

*Please note that only one 08 bundle can be applied to each connection. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


8

VODAFONE CALLER PLUS BUSINESS TARIFFS** 

Company Caller Plus Commercial Caller Plus Business Caller Plus 

Term 12 months 24 months 12 months 24 months 12 months 24 months 

Cost per month (ex VAT) £16.00 £13.60 £13.50 £11.48 £12.00 £10.20 

Cost per month (ex VAT) 

£12.00 

(25% discount) 

£10.20 


£10.00 


£8.49 


£9.00 


£7.65 


Minimum/maximum users 1+ 1+ 1+ 1+ 1 1 

Company Caller Plus 

• An unlimited number of calls at no extra charge to: 

o Other mobiles in your company on the same plan 

o Up to ten of your office landlines 

o Up to 60 mins per call: 8p per min after that 

• Vodafone Office 2 Mobile Basic – cheap calls from your 

company landlines to mobiles 

Cheaper calls to: 

o Other mobiles in your company on the same plan 

o Up to ten of your office landlines 

• Vodafone Office 2 Mobile Basic – cheap calls from your 

company landlines to mobiles 

Low monthly commitment 

**Please note, Euro Traveller does not apply to Caller Plus Business Tariffs, therefore standard international rates apply. For details on these rates, please see page 13. 

Add a data bolt on 

BlackBerry BES 500MB £25.00 £25.00 £25.00 £25.00 £25.00 £25.00 

BlackBerry BES 5GB £37.50 £37.50 £37.50 £37.50 £37.50 £37.50 

BlackBerry BIS 500MB £10.00 £10.00 £10.00 £10.00 £10.00 £10.00 

BlackBerry BES Express 500MB 

(requires BIS) 

£12.50 

(£10.00 BIS + £2.50 BES Express 

Support*) 

£12.50 


Support*) 

£12.50 


Support*) 

£12.50 


Support*) 

£12.50 


Support*) 

£12.50 


Support*) 

BlackBerry BIS 5GB £22.50 £22.50 £22.50 £22.50 £22.50 £22.50 

BlackBerry BES Express 5GB 

(requires BIS) 

£25.00 


Support*) 

£25.00 


Support*) 

£25.00 


Support*) 

£25.00 


Support*) 

£25.00 


Support*) 

£25.00 


Support*) 

Mobile Internet - 500MB £7.50 £7.50 £7.50 £7.50 £7.50 £7.50 

Mobile Internet - 5GB £18.00 £18.00 £18.00 £18.00 £18.00 £18.00 

Windows Mobile - 500MB £12.50 £12.50 £12.50 £12.50 £12.50 £12.50 

Windows Mobile - 5GB £25.00 £25.00 £25.00 £25.00 £25.00 £25.00 

Vodafone Email Plus - 500MB £10.00 £10.00 £10.00 £10.00 £10.00 £10.00 

Vodafone Email Plus - 5GB £22.50 £22.50 £22.50 £22.50 £22.50 £22.50 



the software. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


9

Business Sharer Costs and out of bundles charges 

Business single Costs and out of bundles charges 

Vodafone Business Sharer call type 

Rate 

(per minute: charged in 60 second charging) 

One Net Express single call type 

Rate 

(per minute: charged in 60 second charging) 

Calls to other UK Vodafone mobiles 

10p 

Calls to other UK Vodafone mobiles (calls greater than 60 minutes) 

30p 

Calls to other UK networks 

30p 

Calls to other UK networks 

30p 

Calls to UK landlines (starting 01, 02 ,03 - calls greater than 60 

minutes or in excess of the inclusive allowance) 

10p 

Calls to UK landlines (starting 01, 02 ,03) 

(For One Net Express plans - calls greater than 60 minutes or in 

excess of the inclusive allowance) 

30p 

Standard UK text messages 

10p per text 

Standard UK text messages 

10p per text 

International calls 

(calls made from the UK to destinations outside the UK) 

*Effective until 31st October 2012* 

12p Europe 

12p North USA/Canada 

50p Rest of the World 




12p Europe 





*Effective from 1st November 2012* 

17p Europe 






17p Europe 



UK data/email bundles 

£4.25 per 250MB* 

0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p 

0845 and 0870 10p 

UK data/email bundles 

£4.25 per 250MB* 

0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p 

0845 and 0870 10p 

BUSINESS CALLER PLUS OUT OF BUNDLE RATES 

VODAFONE RED OUT OF BUNDLE COSTS 

Out of bundle rates 

Cost per minute 

(ex VAT) 

Description 

Cost (ex VAT) 

(one minute minimum call charge) 

Calls to other Vodafone mobiles 

8ppm 

Calls to any Vodafone UK mobile, standard UK landline (starting 01, 02, 03) and UK voicemail 

29p per minute 

Calls to other networks 

25ppm 

Calls to any Channel Islands and Isle of Man mobile and landline (starting 01481, 01534 and 01624) 


National numbers 

8ppm 

Calls to other UK mobile networks 


Intra-company calls to mobiles and landlines 

Calls to landlines 

(01,02,03) 

Voicemail 

UK SMS 

MMS - Video 

Free on Company Caller Plus 

(10 landlines only, contact your Business 

Development Manager for further details); 

4.5ppm with Commercial Caller Plus and 8ppm with 

Business Caller Plus. 

12.7p 

8ppm 

MMS - Postcard 30.6p 

Picture Messages 30.6p 

Out of bundle for standard 500MB data 

Data/email in the UK 

10p 

51p 

60p per MB 

Out of bundle £4.25 per 500MB* 

Roaming calls See Vodafone World rates - page 13. 

* This £4.25 per 500MB charge is for excess data once a Bolt on limit has exceeded. Please note, normal standard data on a handset with no 

bolt on is £1.50 per MB 

Standard UK text message/Standard UK Picture Message/Standard UK Video Message 

Video calling to any Vodafone UK mobile 

Video calling to other UK mobile networks 

Video calling to international mobile networks 

Data OOB Charges 

Non-geographic numbers starting 0500, 0800 or 0808 

Non-geographic numbers starting 0844 or 0871 

Non-geographic numbers starting 0845, 0870 

Charity Numbers 

Radio-paging services (starting 076) 

Personal numbering services (starting 070) 

Call forwarding services (e.g.07744, 07755) 

10p per text/ 31p per picture 

message/52p per video message 




£4.17 per 250MB 




Free 

43p per call 



Premium rate services (starting 09) 50p to £1.70* 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


10

VODAFONE MOBILE BROADBAND 

BLACKBERRY LICENCES 

Tariffs Term Monthly cost Inclusive data UK data costs Roaming charges 

BES Licensing (CAL’s) 

Price (ex VAT) 

Business Standby 

Business Casual 

Business Connected 

Business Constant 

3 month/12 

month/24 month 

3 month/12 


3 month/12 


3 month/12 

month/24 mont 

£3.00 n/a 

£5.00 

£12.50 

£19.00 

Euro Traveller 12 month £36.50 

World Traveller 12 month £95.00 

n/a 

1GB for Wi-Fi 

2GB 

2GB for Wi-Fi 

5GB 

2GB for Wi-Fi 

5GB UK 

1GB Europe 

2GB Wi-Fi 

5GB UK 

200MB Worldwide 

2GB Wi-Fi 

5p per MB 

Europe:* 

£6.67 per day for 100MB 

World: 

£25.00 per day for 100MB 

Bundled data does not rollover. Wi-Fi allowance is on BT Openzone hotspots. *Please note you must opt in for Europe Roaming; if you are not opetd in it will be 

£58.05p per MB. You do not need to opt in for World Roaming. 

BES 5.0 Microsoft Exchange £2,300.00 

BES 5.0 IBM Lotus Domino £2,300.00 

BES 4.1 for Novell Groupwise £2,300.00 

BES 5.0 Microsoft Exchange (1 User) £1,667.50 

BES 5.0 IBM Lotus Domino (1 User) £1,667.50 

BES 4.1 for Novell Groupwise (1 User) £1,667.50 

BES CAL - 1 User £52.90 



BES 5.0 Microsoft Exchange - (one time upgrade) £500.25 

BES 5.0 IBM Lotus Domino - (one time upgrade) £500.25 

BES Trade-Up Key £1,667.50 

BES EXPRESS SUPPORT 

Vodafone understand that implementing BES Express is not as easy as downloading it from the BlackBerry 

website. To help you deliver the best customer experience Vodafone have created a support service at an additional 

charge of £2.50 a month on top of BIS. 

This service will provide: 

• 24 x 7 Technical support by ETS (Data Helpdesk) • Software support • Microsoft Exchange & RIM certified 

specialists • Direct line into RIM • 90% of issues resolved within 2 days • Service upgrades available 

BES Express Support is added to a customer’s tariff by adding a BIS bolt-on AND the £2.50 BES Express bolt-on. 

Important: Should you download the BES Express software for your customers and NOT connect them to the BES 

Express bolt-on (i.e just connect them to BIS), Vodafone will NOT support your customer should they experience 

difficulties with the software. As such, be sure to add the £2.50 BES Express bolt-on if you use the BES Express 

Software. Other BlackBerry support packages are available; please speak to your Business Development Manager 

for details. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


11

VODAFONE DATA SHARER - SINGLE USER PLANS 

Data Sharing Allowance 

Monthly Fee 

DATA SHARER TERMS, CONDITIONS AND DETAILS 

250 MB £5.00 

500MB £7.08 

1GB £10.00 

2GB £15.83 

3GB £22.92 

5GB £38.50 

• Applicable Tarrifs: Customer must be on Vodafone Business Sharer with/without One Net Express 

• Data Sharer Lead Bundle is added to the Voice Parent 

• Only one data bundle per account 

• Data Sharer Access Fee added to CTN’s wishing to share bundle 

• Subject to Maximum user Limits 

• Cannot be taken in conjunction with single data bolt-ons 

• Existing Mobile Broadband connections cannot be cancelled in order to move to Data Sharer 

• OOB Use: £17.00 per MB (ex VAT) 

• Data Sharer OOB charges supercede plan OOB charges 

• Should a customer require more than 200GB of Shared Data, contact Daisy Distribution Retentions and Funding 

VODAFONE DATA SHARER - SHARER PLANS(LEAD) 

Data Bundle 

Maximum devices 

per data bundle 

Monthly parent fee 

5GB 10 £50.00 

8GB 16 £80.00 

10GB 20 £100.00 

15GB 30 £150.00 

20GB 40 £200.00 

30GB 60 £300.00 

45GB 90 £450.00 

50GB 100 £500.00 

70GB 140 £700.00 

100GB 200 £1000.00 

150GB 300 £1500.00 

200GB 400 £2000.00 

VODAFONE DATA SHARER - SHARER PLANS 

Child Description 

Access Fee: Monthly Charge 

Data Sharer Device £2.00 

BlackBerry BIS* 

BlackBerry BES* 

BlackBerry BESX* 

No additional fee 

£10 on top of £2 Data Sharer device monthly fee 

£2.50 on top of £2 Data Sharer device monthly fee 

*No additional data with BIS, BES and BESX. 

*When adding data sharer to an account, the monthly parent fee in the table above must be purchased, in addition to adding the £2.00 monthly 

fee to each extra device on the account. If BlackBerry BES or BESX is to be added to an account, the £10.00 fee is charged against each device 

within the plan. 

DATA SHARER ON VODAFONE BUSINESS SHARER: COMMERCIAL RULES 

Existing Voice only account taking Shared Data Multi: 

• In Contract: Shared Data Multi can be added in contract and will run concurrent with 

existing voice connections, pro-rated commission paid. 

• In Life Renewal: When account renews, new 24M contract begins and Shared Data Multi 

bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full 

commission is paid. 

• Full Term Renewal: When account renews, a new 24M contract begins and Shared 

Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice 

connections, full commission is paid. 

Existing Voice/Converged account taking Shared Data Multi: 

• In Contract: Data Sharer Multi is not available to accounts where voice element is not 

eligible for renewal 

• In Life Renewal: 80% of the voice account must be eligible for renewal, including the 

Parent. When account renews, 24M contract begins and Shared Data Multi bundle can be 

added. Shared Data Multi bundle runs concurrent with voice connections, full commission 

is paid, any single data bolt-ons remobed will be subject to pro=rated clawback. 

• Full Term Renewal: 80% of the voice account must be eligible for renewal, including the 

Parent. When account renews, new 24M contract begins and SHared Data Multi bundle 

can be added. Shared Data Multi bundle runs concurrent with voice connections, full 

commission is paid, any single data bolt-ons removed are not subject to clawback 

Existing MBB Connections 

• In Contract: Not applicable in line with above rule 

• In Life Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBB 

connection is requested as part of Shared Data Multi, new SIM(s) will be provided, existing 

MBB connection must see out contractual term. 

• Full Term Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a 

MBB connection is requested as par of Shared Data Multi, new SIM(s) will be provided, 

existing MBB connection must see out contracutal term. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


12

VODAFONE WORLD ROAMING AND INTERNATIONAL RATES - STANDARD RATES ACROSS ALL TARIFFS IF NO ROAMING BUNDLES ARE ADDED/INCLUDED 

VOICE ROAMING RATES - BASIC CHARGES A CUSTOMER PAYS WHEN ABROAD 

Voice roaming rates Make a call PPM Receive a call PPM Receive a call unitisation 

Out of country calling 

(ex VAT) 

Out of country calling 

unitisation 

Minimum call charge when 

receiving a call 

Europe Rates 24.04p (79p per min effective 01/11/2012) 6.63p - 12p Europe, 12p North USA/Ca * - 6.63p 

USA/Canada 90p (£1 per min effective 01/11/2012) 75p 60 + 60 (60+1 effective 01/11/2012)* £1.79 60 + 60 5p 

Rest of the world £1.40 75p 60 + 60 (60+1 effective 01/11/2012)* £1.79 60 + 60 5p 

* International Calls (calls made from the UK to destinations outside of UK) 

VODAFONE EURO TRAVELLER 

Euro Traveller 

£2.50 (excl. VAT) 

per day 

Core Voice Minutes 

Taken from Domestic 

Allowance. Excludes 3,000 

landline minutes for One 

Net Tariffs. 

Core Texts to standard 

Mobiles 

Taken from domestic 

allowance, includes MMS. 

Core Data 


allowance. 

Retrieving Voicemail 


allowance. 

Please note, any customers on legacy tariffs can only receive EuroTraveller by tariff migrating to Vodafone Business Sharer or Single User 

plans. Customers on legacy sharer plans must migrate to at least the same inclusive minute bundle or higher on Vodafone Business Sharer. 

Customers on legacy Single User plans must migrate to a Vodafone Single Plan of a comparative or higher line rental. Normal migration rules 

will apply to these tariff changes. For customers already on Business Sharer or Single User tariffs, you must opt-in and opt-out to use Euro 

Traveller. To complete a tariff migration or to opt-in/out, please submit a request to Daisy Distribution via InTouch. 

INTERNATIONAL VOICE BUNDLES - CHEAPER INTERNATIONAL CALLS 

FROM THE UK TO: 

EURO TRAVELLER / DOMESTIC OUT OF BUNDLE CHARGES 

Call Type 

Zone 

Monthly Cost 

(ex VAT) 


(ex VAT) 

International Voice Calls without bundle added 

(Minimum call charge of 3p) 

USA/Canada £2.99 6p 12p (17p effective 01/11/2012) 

Rest of the world £7.49 25p 50p (65p effective 01/11/2012) 

Rate 

(per minute charged in 60 second increments) 

For a full list of coutries that Euro Traveller is available in, please refer to page 24. 

How is Euro Traveller Charged 

The £2.50 (excl. VAT) daily charge is triggered by the following: 

Making a call 

Initiation of a data session (above 50Kb usage) 

Sending an SMS 

Retrieving a Voicemail 

Any usage outside of the allowance will be charged at the current domestic out of bundle rates, please see page 23. 

Calls to other UK Vodafone Mobiles 

Calls to other UK Mobiles 

Calls to UK Landline (starting 01,02,03; calls greater than 60 minutes or in excess of 

inclusive allowance) 

Standard UK Text messages 

UK Data / E-mail bundles 

30p 

30p 

30p 

10p per text 

£4.25 per 250MB 

TEXTS 

SMS Rates Europe USA & Canada Rest of World 

Cost per SMS 7.4p 35p + one domestic SMS 35p + one domestic SMS 

STANDARD DATA ROAMING CHARGES 

Standard handheld data roaming rates 

Mobile Broadband 

Handheld charging 

Laptop charging 

Up to first 5MB 

The countries in each zone may change so please check before you travel. 

Europe 

(ex VAT) 

58.05p per MB 

Rest of the world 

(ex VAT) 

£3.00 per MB 

Every 5MB thereafter £15.00 

Europe 

(ex VAT) 


(ex VAT) 

Up to first 100MB £6.67 £25.00 

Every 100MB thereafter £6.67 £25.00 

0800, 0808, 0500 (0800, 0500 charity numbers are free) 5.83p 

0845, 0870 10p 

REST OF WORLD DATA BUNDLES* 

Zone 10MB 50MB 200MB 

ROW £15.00 £50.00 £80.00 

*Can only be added to current Sharer/Single User plans. Roaming can only be added to a data bolt-on. 

DATA ROAMING CAPS 

From the 1st March 2010 all customers had the right to opt in to a spending cap for Data use in the European Union as part of a new 

regulatory requirement. The spend limit stipulated by the European Union legislation is 40 Euros which equates to £43. All 

Vodafone customers have a monthly data roaming spend cap of £38 (excluding VAT), to help prevent overspending while abroad. 

Vodafone will send you free text alerts when you are 80% and 100% through your monthly spend cap. 

Once you reach the cap limit an automatic data roaming bar will be applied, and you will not be able to use any more data abroad for the remainder 

of your monthly billing cycle. The cap applies to data roaming in Europe Zone 1 only - you can continue to data roam in Zone 2 without a cap. iPad 

users also have a monthly spend cap of £38. However, as iPad is unable to receive text alerts, it will be capped without advance notice unless you opt 

out. Vodafone are working on an email solution specifically for iPad customers, which will be available this autumn.From 1st July 2011 a data cap of 

£100 when roaming in Rest of World is applicable to customers who have chosen to have the £38 (ex VAT) European Data Cap.It’s easy to opt out of 

the cap. Just text STOP to 40209 (business customers will need to speak to their administrator) or call Customer Services. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


13

VODAFONE WORLD COUNTRIES 

FULL LIST OF VODAFONE ROAMING/ EURO TRAVELLER COUNTRIES 

Europe 

Europe 

Albania Faroes Islands Lithuania Slovenia 

Andorra Finland Luxembourg Spain (including Canary Islands) 

Austria France Malta Sweden 

Belgium Germany Monaco Switzerland 

Bosnia Herzegovina Greece Netherlands Vatican City 

Bulgaria Guernsey Poland - 

Croatia Hungary Portugal (including Maderia) - 

Cyprus Isle of Man Republic of Ireland - 

Czech Republic Italy Romania - 

Denmark Jersey San Marino - 

Estonia Latvia Slovakia - 

EEA countries and French overseas departments 

Gibraltar Iceland Liechtenstein Norway 

Guadeloupe Martinique Reunion and Republic of Guinea - 

Asia Pacific 

Albania Faroes * Netherlands 

Andora * Germany Norway 

Austria Greece Poland 

Belgium Gibraltar Portugal 

Bosnia & Herzegovina Hungary Republic of Ireland 

Bulgaria Iceland Romania 

Canary Islands Isle of Man San Marino * 

Channel Islands * Italy Slovakia 

Croatia Latvia Slovenia 

Cyprus * Liechtenstein Spain 

Czech Republic Lithuania Sweden 

Denmark Luxembourg Switzerland 

Estonia Maderia * Vatican City * 

Finland Malta - 

France Monaco - 

* These countries are not applicable with Euro Traveller. Rest of the world 

Australia Singapore Taiwan Thailand 

New Zealand South Africa - - 

North America 

USA Canada - - 

Rest of the World 

Bahrain China Egypt Fiji 

Japan Kuwait Oman Saudi Arabia 

United Arab Emirates All other countries - - 

Afghanistan Canada Guatemala Macau Pakistan St Vincent 

Algeria Cambodia Guyana Macedonia Panama Taiwan 

Anguilla Cayman Islands Hong Kong Madagascar Peru Tajikistan 

Antigua China India Malaysia Philippines Tanzania 

Argentina Columbia Indonesia Maldives Qatar Thailand 

Armenia Dem. Reb. Of Congo Israel Mauritius Russia Tunisia 

Australia Dominica Ivory Coast Mexico Rwanda Turks & Caicos 

Azerbaijan Ecuador Jamaica Moldova Saudi Arabia UAE (Dubai) 

Bahamas Egypt Japan Montenegro Senegal Uganda 

Bahrain El Salvador Jordan Montserrat Seychelles Uruguay 

Bangladesh Fiji Kazakhstan Morocco Serbia USA 

Barbados French West Indies Bahrain Mozambique Singapore Uzbekistan 

Belarus Gabon Kenya Namibia South Africa Vietnam 

Bermuda Georgia Korea New Zealand Sri Lanka - 

Brazil Ghana Kuwait Nigeria St Kitts - 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


14


unlimited ‘on and on’ plan 

On and On offers unlimited minutes and texts plus 1GB of data on 24 month business tariffs. There 

are three price points for the On & On plan, allowing you to tailor the plan to what’s best for the 

customer. See page 19 for full details. 

extended – 3GB Mobile Broadband Resigns 

You can now re-sign existing customers to the 3GB Mobile Broadband tariff at current rates until 

31st December 2012. 

750MB All Rounder Bolt On 

A 750MB version of the ‘All Rounder’ is available for new and re-signing customers choosing a voice 

tariff costing £26 and above. 

This Bolt On applies to all users including sharers/additional users on £26+ voice tariffs The price of 

the All Rounder is £5. Existing customers will continue to get a 500MB allowance. 

business single plans extended 

O2 has extended its Business Single 50 and 100 plans on 24 month contracts until 31st December 

2012. These tariffs will appeal to customers with low usage who want to control their spend. 

Extended - Shared Data Tariffs 

O2 has extended the availability of its 3 great value Shared Data Tariffs, giving customers the 

flexibility to share data across multiple users. 

INCLUSIVE ‘all in’ value PACKAGE 

This exciting value proposition offers mobile voice and data, a mobile device, fixed line and business 

broadband. All for just £49.99 ex VAT per month. See page 19 for All In tariff details. 

£5 per month company calling plan 

Business Zone is a great value service which allows low cost calling on all calls within the company 

for O2 business customers, anywhere in the UK, on one simple price plan. For more information see 

page 22. 

O2 TARIFF DOWNGRADE POLICY 

Reminder: You can downgrade one price point at point of contract extension only i.e. extending the 

contract term by 24 or 36 months. 

HOW TO SET-UP O2 BIS 

To activate your O2 BlackBerry BIS device please visit: www.o2email.co.uk 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


15

O2 BUSINESS LANDLINE 

O2 Landline Existing O2 mobile customers Non-O2 mobile customers 

Analogue monthly costs (ex VAT) £11.50 £13.50 £14.50 £16.50 

Analogue inclusive minutes - 200 minutes of UK calls to O2 mobiles - 200 minutes of UK calls to O2 mobiles 

ISDN2 (2 channels) 

ISDN30 (8-30 channels) 

Calls only (no line with O2) 

£22.00 for 2 channels - Receive 200 minutes of UK calls to O2 Mobiles for £2 per month per ISDN2 line 

£14.00 per channel 

No monthly line rental to O2 

MINUTE BUNDLES FOR LANDLINE CUSTOMERS - monthly costs 

Minute Bolt Ons - Customers can choose to add more than one Bolt On. They can choose to add every single one as long as its not more than one of each. UK calls only, minutes are valid for one month and unused minutes do not rollover to the following month. Please note that once all the 

minutes within the Bolt Ons is used - the price per minute will revert back to the original call tariff pricing. 

Minutes* Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines 

200 n/a £4.20 £1.82 

250 £8.63 n/a n/a 

500 £15.81 £10.20 £4.40 

1000 £28.75 £19.80 £8.47 

2000 £51.75 £36.00 £16.50 

3000 n/a £52.20 £23.93 

5000 £115.00 £84.00 £38.50 

7000 n/a £108.00 £51.98 

10000 £201.25 £156.00 £71.50 

20000 £345.00 £300.00 £137.50 

50000 £862.50 £756.00 £346.50 

75000 £1293.75 £1140.00 £522.50 

100000 £1600.00 £1400.00 £650.00 

All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. *The total number of inclusive minutes that a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 

minutes per account. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


16

O2 BUSINESS LANDLINE CALL COSTINGS 

Call tariffs 

Call connection charge* 

Landlines (01,02,03 numbers) 

O2 Mobiles 


2p 

1p 

6p 

LEVEL 2 - INCLUDED AS STANDARD ON LANDLINE (ANALOGUE), ISDN2 

AND ISDN30 

• The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. 

• Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays. 

• If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day. 

• Work will normally only be carried out during these working hours. 

• Customers can request a flexible appointment. 

Other Mobiles (except 3) 

3 Mobiles 13p 

0845 Local Up to 3.5p 

08705 National Up to 1.5p 

Premium Rate Numbers 

*Charge doesn’t apply to calls within the inclusive allowance or minute bundles. 

Calls only - No line with O2 

8p 

6.22p to 161.80p (depending on the number) 

The customer pays BT for their line and O2 for their calls. 

They do not qualify for the unlimited calls to O2 mobiles if they choose this option. 

The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers, 

the emergency services and operator. 

If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another 

operator from taking calls only. 

Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. 

Customers can use these services as much as they like at no extra charge: 1471 - see which number called last • 141 - hide their number 

when they call 

Customers can use these services on a ‘pay as you use’ basis: 3 way calls • Ringback - an engaged number calls back when free 

Customers can pay a bit more a month to add: 1571 answer phone • Call waiting - answer one call while on another • Call Barring - block 

calls to premium numbers • Call Forwarding - send all calls to another number • Call Divert - send calls to another number if they can’t or 

don’t pick up • Smart Divert - set up call diverts over the phone when away • Call Sign - add another number with its own ringtone • Caller 

display - see who’s calling 

Please visit the O2 sales website for pricing structure http://sales.o2.co.uk 

BUSINESS O2 LANDLINE INSTALLATION CHARGES 

Line rental and 

installation charges 

Line rental 

Analogue ISDN2 Lines ISDN30 Lines 

£11.50 / £13.50 

for O2 customers 

£14.50 / £16.50 

for non O2 customers 

£11.00 per channel, 

per month 

Installation charge for new lines £67.00 £232.50 per line 

£14.00 per channel, per month 

(8-30 channels) 

£550.00 plus £30.00 per channel 

for new line provisions 

Line transfer cost £3.00 per line £11.30 per line £75.00 per line 

Convert landline to ISDN2 - £202.74 - 

Clearing faults 

O2 aim to clear faults that don’t require an engineer appointment before midnight on the working day after the fault is reported. If an 

engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an 

engineer appointment by midnight on the date of the appointment. 

LEVEL 3 - CHARGEABLE AT £4.00 PER MONTH PER LANDLINE/ISDN2/ 

ISDN30 CHANNEL 

• The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays. 

• Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays). 

• If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day. 

• Work will normally only be carried out during these working hours. 


O2 aim to clear faults that don’t require an engineer appointment by 11.59pm on the day the fault’s reported, if reported before 12.59pm. 

Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the 

SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment. 

LEVEL 4 - CHARGEABLE AT £5.00 PER MONTH, PER LINE/CHANNEL 

• This service operates 24 hours a day, 7 days per week including Bank and Public Holidays. 

• The target fix time is six hours*. 

• This is not included in the line rental of any landline product 

• Customers can upgrade to Service Level 4 for an additional £5.00 per landline, ISDN2 or ISDN30 channel. 


O2 aim to clear faults that don’t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI 

is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6 

hours of the appointment time or midnight on the appointment date. 

* This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged. 

FLEXIBLE APPOINTMENTS 

Normal Engineering slots are booked: 

Flexible appointments allows for the following: 

Flexible appointments are charged at £12.50 

O2 EXPEDITED REPAIR 

Customers on Level Two and Level Three 

packages can request a faster repair service 

on a per occasion basis. 

WANT TO SELL O2 

LANDLINE 

Monday – Friday: 8am – 1pm (AM slot) and 1pm – 6pm (PM slot) 

• Pre 8am 

• Post 6pm 

• Saturday (AM or PM slot) 

Customer on 

this package: 

Level Two 

Level Three 

One-off repair at this 

package’s service level 

Level Three 

Level Four 

Level Four 

Cost 

(ex VAT) 

£500.00 per landline/ISDN2 line 



£500.00 per ISDN30 line 

The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


17

BUSINESS SINGLE AND SHARE TARIFFS - 24 MONTHS ONLY 

STEP 1 - Select your tariff 

- 24 months only 

Business 

Single 50 + 

Business 

Single 100 + 

Business 

Single 300^ 

Business 

Single 600 

Business 

Single 1200 

Business 

Single Max 

Business 

Share 500 

Business 

Share 1300 

Business 

Share 2000 

Business 

Share 5000 

Extra sharer/ 

users added 

Other information 

Cost per month (ex VAT) £15.00 £20.00 £25.00 £30.00 £40.00 £55.00 £25.00 £45.00 £80.00 £200.00 - - 

Additional sharers - - - - - - £15.00 £15.00 £15.00 £15.00 - - 

Inclusive minutes per month (UK only) 50 100 300 600 1200 Unlimited 500 1300 2000 5000 - - Out of bundle rate for UK landline calls is 30p 

Inclusive texts per month (UK only) 250 500 Unlimited^ Unlimited Unlimited Unlimited 500 1300 2000 5000 - - 

Minimum/Maximum users 1 1 1 1 1 1 2-3 2-6 2-10 2-25 - 

- The maximum number of users can be increased by adding 

minute Bolt Ons - please see below 

Inclusive email/browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB - - £1.80 per MB after 0.5MB is used, if no data Bolt On is taken 

Calls to Europe 8ppm 8ppm 8ppm 8ppm 8ppm 

1000 inclusive 

mins 

8ppm 8ppm 8ppm 8ppm - - 

What’s included as standard 

Unlimited calls to: 

• O2 mobiles* • 10 standard UK landlines (starting 01,02,03)*^^ • Voicemail 901* 

Anytime, anyone minutes to: 

• UK mobiles • UK landlines (starting 01,02,03) • Group conferencing • 1 month rollover of unused minutes and texts 

Priority for business - free access to a range of business offers and savings • Free itemisation and billing reports • Unlimited free text from the customers secure 

website account • UK based customer services • Free International traveller service (ITS) 

- 

*Excessive usage policy applies 

^Launched on a promotional basis only. Unlimited text is a 

promotion. Usually this tariff has 100 inclusive texts only. 

+ Promotional tariff available from 13.01.12 - 31.12.12. Not 

compatible with The Works or BlackBerry BES. 

^^To register your 10 landline numbers visit 

https://o2businessaccount.o2.co.uk/ and register on the ‘My 

Business Account’ (Your first bill is needed to register). 

- Opt-out of Direct debit £2.50 per user/handsets 

- Paper itemised billing £1.00 

STEP 2 - Customise your tariff with extra minutes, texts or account options 

Unlimited landline Bolt On 

(UK calls to standard 01,02,03) 

£5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 - 

Additional Unlimited Off Minute Peak Bolt Ons On* - (UK calls to standard £5.00 01,02,03, UK mobiles, £5.00 Group conferencing £5.00 and GSM £5.00 WAP) £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 - 

- No rollover of minutes & not available to share across users/ 

handsets 

- Bundles include 3000 minutes, overage will be charged at 

standard call rate. 

- *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 

07:00 Monday over the weekend. Covers UK Mobiles, GSM WAP, 

group conferencing and UK landlines starting 01, 02 and 03. 

100 500 1000 5000 10000 20000 30000 50000 100000 Other information 

Cost per month (ex VAT) £6.38 £24.00 £40.00 £200.00 £400.00 £800.00 £1200.00 £2000.00 £4000.00 

Available on All Business Single & Business Share tariffs All Business Share tariffs Business Share 5000 only 

Extra shared users (up to) 0 4 8 25 50 100 150 250 500 

Maximum per account 1 1 4 1 1 2 1 1 1 

- Rollover of unused minutes 

- Extra sharers are capped at a maximum of 500 

- Customers can have a maximum of 75,000 shared minutes 

including their inclusive tariff minutes (Business Share 5000 can 

add a maximum of 150,000) 

- Available to share across users/handsets 

Additional Text Bolt Ons 

200 500 1000 2000 5000 10000 20000 30000 Unlimited Other information 


Available on 

All Business Single & 

Business Share tariffs 

All Business Share tariffs 

Business Share 5000 only 

Maximum per account 1 1 1 1 1 1 1 1 

All Business 

Single & 

Business Share 

tariffs 

Unlimited (cannot 

be shared) 

- Rollover of unused texts (except on Unlimited) 

- Available to share across users/handsets (except on Unlimited 

which cannot be shared) 

- Customers can add up to 7500 shared texts in total - this 

includes their tariffs inclusive texts (Business Share 5000 can add 

a maximum of 35,000) 

- Texts must be used on a first come, first serve basis 

- Fair use policy applies on Unlimited texts 

Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. 

These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: www.o2email.co.uk 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


18

Business On & On Tariffs 

Cost per month* Term Inclusive minutes to UK mobiles Inclusive minutes to UK Landline 

Inclusive 

UK texts 

Inclusive UK data 

(mobile email/browsing) 

Additional UK 

data Bolt On 

£30.00 

1GB 

(for Smartphone, iPhone, BIS or 

BES Express) 

£34.17 

24 months Unlimited Unlimited Unlimited 

1GB* 

(for Smartphone, iPhone, BIS or 

BES Express) 

1GB for £4.17 ** 

£38.33 

*2GB Effective from 01/11/2012 

There are three tariff prices so you can tailor the plan to what’s best for the customer. It is recommended that customers are charged different prices depending on the value of the handset they choose. **This Bolt On is exclusive to the On & On tariffs and can only be applied at point of connection. If this is not added 

at point of sale, other data Bolt On’s such as The Works can be added at their standard costs. BES can be added for its standard cost. See the Data Core Allowances table for detail. 

Business All In Tariff 

Cost per month Term Includes 

£49.99* 24 months Mobile, fixed line and Business Broadband 

Mobile (based on the On & On plan) Inclusive minutes to UK mobiles Inclusive minutes to UK Landline 

Inclusive 

UK texts 

Inclusive UK data 

(mobile email/browsing) 

Additional UK 

data Bolt On 

Mobile element includes Unlimited Unlimited Unlimited 

1GB 

(for Smartphone, iPhone, BIS or BES Express) 

1GB for £4.17** 

Fixed Line 

Fixed line element includes 

One analogue line - No minutes are included (see page 5 for available minute bundles) 

250 landline minutes available from 01/11/2012* 

Business Broadband Download speed Upload speed McAfee security licenses Static IP Wireless router 

Business Broadband element includes Up to 20MB*** Up to 1.3MB*** x2 Included Included 

* 250 landline minutes available from 01/11/2012 - 31/12/2012 inclusive These can be used for calls to UK Mobiles and UK Landlines free of charge for the duration of their contract (any unused minutes will not roll over so will be lost). 

Customers requiring more landline minutes can still purchase extra fixed line minute Bolt Ons. Once the customer has signed up to All In, they will receive the free minute bundle when the fixed line is connected. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


19

BUSINESS SINGLE AND SHARE TARIFFS - SIM ONLY (FOR RETENTION ONLY) - ONLY AVAILABLE AT POINT OF RESIGN - 24 MONTHS ONLY 

STEP 1 - Select your tariff 

- 24 months only 

Business 

Single 300^ 

Business 

Single 600 

Business 

Single 1200 

Business 

Single Max 


500 


1300 


2000 


5000 

Extra sharer/ 

users added 


Cost per month (ex VAT) £12.50 £17.50 £27.50 £55.00 £15.00 £35.00 £70.00 £190.00 - - 

Inclusive minutes per month (UK only) 400 700 1300 Unlimited 600 1400 2100 5100 - - Out of bundle rate for UK landline calls is 30p 

Inclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited 500 1300 2000 5000 - - 

Additional sharers - - - - £10.00 £10.00 £10.00 £10.00 - - 

Minimum/Maximum users 1 1 1 1 2-3 2-6 2-10 2-25 - 

- The maximum number of users can be increased by 

adding minute Bolt Ons - please see below 

Inclusive email/browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB - - £1.80 per MB after 0.5MB is used, if no data Bolt On is taken 

Calls to Europe 8p per minute 8p per minute 8p per minute 1000 inclusive minutes 8p per minute 8p per minute 8p per minute 8p per minute - - 


Unlimited calls to: 

• O2 mobiles* • 10 standard UK landlines (starting 01,02,03)*^^ • Voicemail 901* 

Anytime, anyone minutes to: 

• UK mobiles • UK landlines (starting 01,02,03) • Group conferencing • 1 month rollover of unused minutes and texts 

Priority for business - free access to a range of business offers and savings • Free itemisation and billing reports • Unlimited free text from the customers 

secure website account • UK based customer services • Free International traveller service (ITS) 

- 

*Excessive usage policy applies 

^Launched on a promotional basis only. Unlimited text is a 

promotion. Usually this tariff has 100 inclusive texts only. 

^^To register your 10 landline numbers visit 

https://o2businessaccount.o2.co.uk/ and register on the ‘My 

Business Account’ (Your first bill is needed to register). The 10 

nominated numbers will take 48 hours to be added to your account. 

- Opt-out of Direct debit £2.50 per handset 

- Paper itemised billing £1.00 

STEP 2 - Customise your tariff with extra minutes, texts or account options 

Unlimited landline Bolt On 

(UK calls to standard 01,02,03) 

£5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 - 

Unlimited Off Peak Bolt On* £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 £5.00 - 

- No rollover of unused minutes 

- Not available to share across users/handsets 

- Bundles include 3000 minutes, overage will be charged at 

standard call rate. 

- *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 

Monday over the weekend. Covers UK Mobiles, GSM WAP, group 

conferencing and UK landlines starting 01, 02 and 03. 

Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) 

100 500 1000 5000 10000 20000 30000 50000 100000 Other information 


Available on All Business Single & Business Share tariffs All Business Share tariffs Business Share 5000 only 

Extra shared users (up to) 0 4 8 25 50 100 150 250 500 

Maximum per account 1 1 4 1 1 2 1 1 1 

- Rollover of unused minutes 

- Extra sharers are capped at a maximum of 500 

- Customers can have a maximum of 75,000 shared minutes 

including their inclusive tariff minutes (Business Share 5000 can 

add a maximum of 150,000) 

- Available to share across users/handsets 

Additional Text Bolt Ons 

200 500 1000 2000 5000 10000 20000 30000 Unlimited Other information 


Available on 

All Business Single & 

Business Share tariffs 

All Business Share tariffs 

Business Share 5000 only 

Maximum per account 1 1 1 1 1 1 1 1 

All Business 

Single & 


tariffs 

Unlimited (cannot 

be shared) 

- Rollover of unused texts (except on Unlimited) 

- Available to share across users/handsets (except on Unlimited 

which cannot be shared) 

- Customers can add up to 7500 shared texts in total - this 

includes their tariffs inclusive texts (Business Share 5000 can add 

a maximum of 35,000) 

- Texts must be used on a first come, first serve basis 

- Fair use policy applies on Unlimited texts 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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DATA CORE ALLOWANCES 

The Basics The All Rounder The Works 

BUSINESS SINGLE AND SHARE SIM ONLY TARIFFS - 

OUT OF BUNDLE RATES 

Out of bundle charges 

Cost per minute (ex VAT) 

For customers who don’t really 

use data, but may want to access 

WAP content via a traditional 

handset only 

With inclusive Wi-Fi and 

a large bundle of data, 

this package is ideal for 

Smartphones 

For customers who want to use 

multiple services and download 

larger files to their devices 

Minimum call charge 8.51p 

Non-geographic numbers (08,05) 17.2p 

Handsets including Smartphone, 

BlackBerry (BIS/BES Express) and 

iPhone* monthly subs 

£2.50 

£26 plans 

£5.00 £5.00 

BlackBerry BES - £28.00 £31.33 

Monthly allowance 100MB 500MB 750MB 1GB 

UK Wi-Fi - Unlimited Unlimited 

UK MMS - 20 50 

Tethering 

Included in core bundle 

£8.33 

0871 29.79p 

Non-standard 07 (Network operators in Jersey, 

Guernsey and the Isle of Man) 

Calls to other mobiles 

UK landline calls 

21.28p 

UK Texts 10.21p 

Picture Messages/ Video Messages 21.28p 

UK to International Texts 13.2p 

30p 

30p 

DATA BOLT ONS 

Customers can top up with a one off Bolt On or add a re-occuring one. 

100MB 500MB 1GB 2GB 3GB 

Email usage above standard 0.5MB 

Voicemail 

O2 Customer Services 

Group Conferencing 

Calls to EU landlines from UK 

£1.80 per MB 

FREE 

FREE 

8p 

8p 

One off top up & 

recurring Bolt On 

£2.50 £5.00 £8.33 £15.00 £22.50 

Calls to EU mobiles from UK 

WAP 

8p 

8p 

Wi-Fi - Unlimited 

All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a 

combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a 

one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB 

or more they will not get unlimited Wi-Fi. 

O2 Directory Enquiries - 118402 

60p 

SHARED DATA TARIFFS 

Share UK Data Allowance Line Rental Sharer Price Minimum Users Maximum Users UK WiFi Tethering 

3GB £25.00 

8 

£2.00 2 

6GB £50.00 18 

Unlimited 

Included in 

allowance 

If a customer uses all their data allowance they will be charged overage at 1.7p per MB. Customers can choose a Shared Data Tariff with 

a Smartphone, BIS or an iPhone, but not BES. These tariffs are not compatible with BlackBerryDaily and Monthly Roaming tariffs, Best for 

Business Pay as You Use or Mobile Extension. Customers cannot have shared and individualdata allowances on the same mobile. Customers 

can have a mix of shared and individual data allowances across their account, but they can’t have more than one Shared Data Tariff. Shared 

Data Tariffs must be taken with a voice tariff on the same SIM. They’re not available as Data Only or with Mobile Broadband dongles/Data Cards. 

Compatible with 2011 Business Shared Voice tariffs. Terms and conditions apply. All prices exclude VAT. Terms and excessive usage policy apply 

to all unlimited offerings. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


21

BEST FOR BUSINESS PAY AS YOU USE TARIFF 

Tariff information Best for Business Pay as You Use Other information 

Cost per month (ex VAT) 

£11.91 

(Unlimited option for £10.00 extra per month) 

- 

Additional sharers - - 

Inclusive minutes per month 

(UK only) 

Inclusive texts per month 

(UK only) 

0 - 

0 - 

Minimum/Maximum users 

2-any^ 

^ These are not sharer tariffs, the minimum and maximum reflects the number of handsets 

a customer can have on these tariffs on one account. With all our unlimited propositions, an 

excessive usage policy applies to protect our network from abuse. 

Inclusive email/browsing 

(UK only) 

- - 

Calls to Europe ITS rates - 

What’s included as standard - - 

BEST FOR BUSINESS ADDITIONAL CHARGES 

Call Type Daytime PPM Evening PPM Weekend PPM 

Min Call Charges 

PPM 

DATA BOLT ONS 


O2 Domestic (National, inc. 0800/08705/0808) £0.08 £0.08 £0.08 - 

O2 Domestic (Local) £0.08 £0.08 £0.08 - 

Premium Rate Calls £0.68 £0.39 £0.39 £0.02 

Voicemail 901 Deposits £0.00 £0.00 £0.00 £0.00 

Voicemail 901 Retrieval £0.08 £0.08 £0.08 £0.02 

SMS £0.11 £0.11 £0.11 N/A 

One off top up & 

recurring Bolt On 

100MB 500MB 1GB 2GB 3GB 

£2.50 £5.00 £8.33 £15.00 £22.50 

Wi-Fi - Unlimited 

All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a 

combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a 

one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB 

or more they will not get unlimited Wi-Fi. 

DATA CORE ALLOWANCES 

O2 BUSINESS ZONE 

The Basics The All Rounder The Works 

Line rental 

Handsets including Smartphone, 

BlackBerry (BIS/BES Express) and 

iPhone* monthly subs 

For customers who don’t really 

use data, but may want to access 

WAP content via a traditional 

handset only 

£2.50 

With inclusive Wi-Fi and 

a large bundle of data, 

this package is ideal for 

Smartphones 

£26 plans 

£5.00 £5.00 

For customers who want to use 

multiple services and download 

larger files to their devices 

£8.33 

Business Zone £5.00* 

*Price is excluding VAT, per mobile or landline. Unlimited calls are subject to excessive usage policy . Only available on Best For Business PAYU, 

Sharer 2000 and Sharer 5000. Customer must have both fixed and mobile with O2, Business Zone must be added to all a Customer’s fixed lines or 

SIM cards (standard UK numbers only – non-geographic numbers, international numbers not included) and only available with selected business 

tariffs. Only applies to voice services across lines and SIM cards – standard charges apply to data and SMS. Business Zone only applies once all 

services are connected. 

BlackBerry BES - £28.00 £31.33 

Monthly allowance 100MB 500MB 750MB 1GB 

UK Wi-Fi - Unlimited Unlimited 

UK MMS - 20 50 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


22

JUST FOR MOBILE BROADBAND 

Mobile Broadband - 24 months only Line rental per month (ex VAT) Allowance Out of bundle cost 

Mobile Broadband 1GB £7.50 1GB + Unlimited Wi-Fi 

Mobile Broadband 2GB £13.50 2GB + Unlimited Wi-Fi 

1.7p per MB 

MOBILE BROADBAND DATA BOLT ONS 



One off top up & recurring Bolt On £5.00 £8.33 £15.00 £22.50 

Wi-Fi 

Unlimited 

Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Any unused data will not rollover to the customer’s next billing cycle. 

BUSINESS BROADBAND 

BUSINESS BROADBAND CHARGES 

Home Office Office 10 Access 

Charge 

Description 

Designed for home workers, 

remote workers, sole traders 

and business professional 

Designed for small office 

with multiple users 

Only available for customers 

outside of O2’s broadband 

network. (Delivered over BT’s 

broadband network) 

Business movers charge £50.00 

Customers are allowed one change of address per year. Additional changes will 

incur this charge. 

Express cancellation charge £15.00 Applies if customer wants to disconnect before 30 day notice period. 

Contract length 24 or 36 months 24 or 36 months 24 or 36 months 

Cost per month 

(existing O2 fixed line or mobile customers) 


(non O2 customers) 

£15.50 £22.50 £25.00 

£20.50 £27.50 £30.00 

Download speed Up to 20MB Up to 20MB Up to 8MB 

Upload speed Up to 1.3MB Up to 2.5MB Up to 443kbps 

Reactivation charge £10.00 Applies if account is suspended e.g. delayed bill payment. 

Reconnection charge £15.00 

Termination prior to contract end date 

Varies 

O2 router £50.00 

Applies if customer has to be reconnected e.g. landline provider disconnects 

landline for not paying bill. 

Charged for remained of period i.e. cost of monthly line rental x number of 

remaining months (pro-rata if mid month). 

Applies if customer terminates and fails to return the router (which remains the 

property of O2) within 30 days. 

McAfee security licenses x2 x10 x2 

Static IP Included Included n/a 

Wireless router Included Included Included 

Speed varies depending on factors including distance from the exchange. 

BUSINESS BROADBAND FAST FIX 

Cost per 

month 

Contract length 

Includes 

Things to Know 

• £5 discount is only available to customers with and O2 business mobile or business fixed line contract. New customers that are 

taking multiple products at the time of connection are also eligible. 

• A customer does not have to purchase an O2 business landline in order to subscribe to O2 business broadband. 

• The minimum contract period for O2 business broadband is 24 months. Options are for 24 or 36 months. 

Compatibility Rules 

Fast Fix £10.00 

24 or 36 month 

(Service must be taken at 

same time as broadband 

contract signed) 

Guaranteed fault fix within 24 hours. 

Back up dongle to use during downtime. 

If fault is not fixed within 24 hours O2 will give that months broadband and Fast 

Fix for free. 

If router needs replaced a new one will be delivered by 10am next working day. 

• To provide O2 business broadband the customer must have a BT Wholesale analogue line connected at their premises. If none 

exists this must be obtained and can be provided by us at the same time. 

• If a broadband service already exists for the proposed line with another broadband service this must be migrated to us. The 

customer will be required to get the MAC code. 

• O2 business broadband cannot be supported over ISDN lines. 

• O2 business broadband is available across the UK with the exception of Kingston upon Hull, Isle of Man, Isles of Scilly and the 

Channel Isles. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


23

VOICE BOLT ONS 

My Europe Extra - 12 Months add-ons 

Monthly cost (per month) 

Subject to a 12 month minimum contract 

Customers who sign up to this Bolt On won’t be charged when they receive calls in Europe. 

12 months 

(ex VAT) 

£4.25 

per month 

My Europe Extra includes the following countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe 

Islands, Finland, France (including Guadeloupe, Martinique , French Guiana, and La Réunion), Germany, Gibraltar, Greece, Guernsey, Hungary, 

Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, 

Portugal (including the Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including the Canaries), Sweden, Switzerland. 

*Subject to an overall cap of 1000 minutes/month applies for calls made and received. 

Please note you cannot add a ‘My Europe extra’ bolt on to an account that also has ‘O2 International favourites’. 

DATA ABROAD 

What is it 

Allows you to keep control of costs whilst using data abroad. When you’re out of the country, O2 will keep you up to date on how much 

you’re spending on emailing and browsing the web. And make sure you never spend more than £33.34* per month. If you reach your limit 

you will be notified and advised of your options. 

Who’s it for 

Business customers who regularly email or browse the web whilst abroad. 

Data Abroad 

*£33.34 limit on the default spend cap. You will receive automatic usage alerts when you use data abroad. The alerts will be sent when you 

first start using data, at 50% of the spend cap limit and when the limit is reached. For full terms and conditions see 

o2international.co.uk/usingdataabroad/Business.aspx 

EU STANDARD ROAMING CHARGES 

Chosen Country Spain - 12 Months 

12 months 

(ex VAT) 

EU STANDARD ROAMING CHARGE TYPE 

Monthly cost (per month) 

Subject to a 12 month minimum contract 

Ireland Bolt-On 

Calls made within the Republic of Ireland and back to the UK 

£2.13 

per month 

12 months 

(ex VAT) 

17ppm 

Making Calls 23.33ppm Sending Texts 7p 

Receiving Calls 5.83ppm Using Data £0.58 

EU ROAMING CHARGES - DEFAULT CAP 

Region Cost per MB Charge limit per month Usage limit per month 

Who’s it for Business customers who regularly visit the Republic of Ireland. 

How much does it cost It’s free. 

A great reason to have it Save 50%* on all calls compared with our standard rates. *The standard prices do not include the savings 

made with ITS. 

DISCOUNT COUNTRY (EXISTING CUSTOMERS ONLY**) - £2.55 PER MONTH 

Discount Country add-on - Making a call from the UK to: 


(ex VAT) 

Australia 11.9p 

Bangladesh 23.8p 

China 36.6p 

India 23.8p 

New Zealand 11.9p 

Pakistan 23.8p 

South Africa 23.8p 

Turkey 23.8p 

Europe** £0.58 £33.34 100MB* 

Rest of world £6.00 £33.34 50MB 

*Capped increase allowance 

EU ROAMING CHARGES - HEAVY USER CAP 

Region Cost per MB Charge limit per month Usage limit per month 

Europe** £0.58 £100.00 300MB* 

Rest of world £6.00 £100.00 200MB 

*Capped increase allowance 

** Countries included in the Europe pricing zone are: 

Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, 

Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, 

Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. 

ROW STANDARD ROAMING CHARGES 

USA or Canada 7.7p 

France* 10.2p 

Germany* 10.2p 

World Zone 

Calling to the UK 

from included 

countries (per 

min) 

Calling within 

Zone (per min) 

Calling out of 

Zone (per min) 

Receiving a call 

(per min) 

Sending a text 

Sending a media 

message 

Ireland* 10.2p 

Prices ex VAT. If a customer calls the same country regularly from the UK, the Discount Country service is a money saving alternative to their 

landline, as calls cost from just 9p per minute. So, customers just choose their country, subscribe for only £2.55 a month. *Exclusive to Best for 

Business (Pay as you use) customers only. **Only available to existing customers who already have Discount Country as part of their contract. If 

a customer moves tariff they will lose this Bolt On. 

USA/Canada 90p 90p 179p 39p 25p 21p 

Asia Pacific 60p 60p 179p 43p 30p 21p 

Rest of world 120p 179p*** 179p 85p 40p 21p 

***120p in country 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


24

O2 INTERNATIONAL FAVOURITES 

Bolt On 

3 International landlines 

numbers 

5 International landlines 

or mobile numbers 

Cost 

per month 

£8.51 

£17.02 

PRIORITY FOR BUSINESS 

- www.o2priority.co.uk/business 

Allowance 

3000 minutes* of calls to 

their selected international 

landlines per month 

3000 minutes* of calls to 

their selected international 

landlines per month. 

200 minutes of calls to their 

selected international mobiles 

each month. 

Blueroom for Business has now been renamed ‘Priority for Business’ and has a new 

“Priority” look and feel. 

This change allows us to bring together all the great benefits of being an O2 customer 

including: 

• Priority Tickets 

• Priority Moments 

• Great offers and discounts provided as part of their business tariff 

All O2 business customers are eligible and there is no limit to the number of users 

that can register. 

Find out more about Priority for Business at www.o2priority.co.uk/business 

Also included 

One ‘Call me number’ 

this will look like an international number, but actually rings 

through to the customer’s UK mobile. This means contacts in 

one overseas country can call the customer in the UK without 

incurring international call charges, i.e. pay the same as if they 

were calling a landline in their own country. 

Give this number to as many people as you like within their 

chosen country, it’s not limited to their International Favourites. 

And if you like, you can set it up in a different country to where 

their International Favourites are based. 

* Also includes calls to mobiles in the following countries: Canada, China, Hong Kong, India, Puerto Rico, Singapore and USA. 

• Compatible with all 2010 and 2008 mobile tariffs, as well as My Business, Best for Business Pay as You Use and Mobile Extension 

• Unused minutes don’t rollover 

• Calls to the 0203 numbers will come off the customer’s International Favourites minutes allowance, but not off their tariff’s inclusive minutes 

• Customer will hear a pre-call whisper when they call one of their international favourite numbers. They’ll also get a text to warn them when 

they’re approaching their monthly limit 

• International Favourites is added to individual handsets, not at account level. And the minutes can’t be shared across mobiles 

• Customers can only have one International Favourites Bolt On per mobile 

• ‘My Europe extra’ bolt on cannot be added to an account that also has ‘O2 International favourites’ 

• International Favourites will sit alongside 8p calls to Europe. ITS and our other International Bolt Ons – it doesn’t replace any of them 

• Caller line identity (CLI) is fully integrated with this proposition, so customers can always see who’s calling. 

Visit http://sales.o2.co.uk/internationalfavourites.asp 

EU REGULATIONS - DATA ONLY 

From 1st July 2012 O2 is reducing its roaming charges in line with the EU legislation. 

Under the new legislation, it will be cheaper for any customers not on O2 Travel to use their mobiles in Europe. The rates will be reflected 

in the International Traveller Service rates that are applied to all business tariffs. Prices will remain unchanges for customers who have 

chosen a bespoke roaming plan unless, the customers terms specifically references a discount against the regulated rates. 

Rates will remain unchanged for custoemers who have negotiated a ‘global’ rate for data. 

New customers from the 1st July will automatically receive the default tariff. 

• Existing O2 customers with no data roaming Bolt On will automatically migrate to default tariff. 

• End users can choose the heavy user tariff and they can also opt out of default tariffs and remain on pay per MB. 

• Existing O2 customers with data abroad Bolt Ons remain unchanged unless customer requests new tariffs. 

O2 will text all customers when they arrive overseas to inform them of the charges and to advise them about their usage. 

PER MB RATES 

EUROPE 

REST OF THE WORLD 

The following will be on offer – 

= £3.00 PER MB 

= £6.00 PER MB 

Default cap of £34.04 ex VAT (maximum amount charged per month) Equates to 50MB data 

• Maximum allowance of 50MB - If this is reached O2 will text customer and advise user to move to the higher roaming option. 

• If the higher option is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped). 

• User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate. 

Heavy user per MB tariff with monthly charge cap of £102.13 – an opt in service. Equates to 200MB data 

• Default cap of £102.13 ex VAT (maximum amount charged per month). 

• Maximum allowance of 200MB. If this is reached O2 will text the customer and advise that they move to the daily rate option. 

• If daily rate is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped). 

• User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate. 

BlackBerry data roaming 

The data usage is PAYU -Charging capped at £34.04 – customers won’t receive any text message warnings. 

Customers with £5 daily and £20 per month Bolt Ons are deemed to have opted out. 

Daily rate tariff 

• If a customer reaches the 200MB fair usage on the heavy user option they should add this Bolt On to continue to using roaming data. 

• Charges if daily rate is not selected. 

EUROPE 

REST OF THE WORLD 

= £3.00 PER MB 

= £6.00 PER MB 

Only compatible with the heavy user tariff to allow continued use for very high users – its equivalent to £34.04 per day, for a daily allowance 

of 50MB. In order to request this the customer can call O2 Business Customer Service. 

Opting out 

Customers can opt out of being capped and remain on the per MB service. However no text alerts will be sent and no restrictions will be 

applied. They can choose to opt back in at a later date 

What about the Data Abroad Bolt Ons 

• Data Abroad Bolt Ons have been removed from sale. 

• Existing customers can keep their Data Abroad Bolt Ons if they wish, as long as they remain on the default per MB tariff. 

• They will use their Data Abroad Bolt On first and then move to per MB charging. 

• Data Abroad Bolt Ons are not compatible with the heavy user option or daily rate. 

• Customers can remove their existing Data Abroad Bolt Ons, regardless of contractual obligations. For example, customers with a 12 

month version can remove it mid-term without being penalised. 

For more information please email salessupport@daisydistribution.com or visit o2international.co.uk 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


25

BUSINESS FLEXIBILITY - O2 RETENTION TOOLS 

TEMPORARY SUSPENSION 

Customers reducing their workforce may not want the additional worry of losing key 

contact numbers if they also cancel their mobiles. That’s why O2 have provided Temporary 

Suspension. 

WHAT IS IT 

The service allows customers to suspend some of their mobiles for a limited period. 

Suspended mobiles won’t be able to make outbound calls but will continue to receive 

inbound calls. This means that customers can remain contactable, at a time when 

securing new business and retaining existing customers is more important than ever. 

The customer won’t have to pay a monthly subscription for any suspended mobiles and 

there won’t be any call charges. That means reduced cost for their business. And when 

circumstances improve, it’s easy for them to reactivate the mobiles and add them back 

onto their account. 

You can offer the service for three, six or twelve months. The maximum total suspension 

period is fifteen months. 

WHO IS IT FOR 

Existing customers who are downsizing, but want to keep their numbers. The customer 

must be more than six months into their current contract and have six or more handsets 

on their account. You can also use with prospects and at the point of re-sign to reassure 

them that we can be flexible if they face financial problems later. 

How much does it cost 

• Free for the first three months 

• £10 one off for an additional six months 

• £20 one off for an additional 12 months 

There are no reactivation costs. Once a mobile is reactivated, standard monthly subs apply. 

ANYTHING ELSE 

SIM ONLY TARIFFS 

The simple way for customers to cut costs. 

These are tariffs with no new mobile, just a SIM. You can use these tariffs to reassure 

prospects and customers that O2 can be flexible and help them control costs in the future 

if their circumstances change. 

Where necessary you can discuss SIM only at acquisition to help close deals (i.e. 'this is 

something we can offer you in the future'), but it can only be used at the point of re-sign. 

They are available on 24 and 36 month contracts (36 months applicable to legacy tariffs 

only) and are up to £15 less than the standard tariffs. Adding additional users costs 

almost 50% less too. 

These tariffs offer exactly the same minutes, texts and benefits as the standard tariffs 

and are available to customers who are out of contract or within 30 days of their 

contract end date. 

And remember, as the customer doesn’t get a new mobile, you won’t need to supply/ 

and or subsidise any hardware. Available at point of re-sign only (must be out of 

commitment) 

Please note that SIM Only is not applicable on O2 migrations or for customers you do 

not manage currently. 

O2 CONVERT 

For some businesses, cutting costs means reducing their workforce – which in turn 

means they may want to cancel some of the mobiles on their account. If this happens 

mid-contract, they will usually have to pay termination fees. To help customers in this 

situation, O2 have developed O2 Convert. 

WHAT IS IT 

O2 Convert allows customers to avoid termination fees by letting their employees take 

their mobile numbers with them when they leave. These mobile numbers are migrated 

to consumer Pay Monthly contracts and moving forward ex-employees pick up their 

own bills. This saves the customer money and enables them to help people impacted by 

downsizing. 

WHO IS IT FOR 

Existing customers who are downsizing or those who want to reduce the number of 

business mobiles they provide to their staff. The customer must be more than six months 

into their current contract and have six or more handsets on their account. You can also 

use with prospects and at the point of re-sign to reassure them that we can be flexible if 

they face financial problems later. 

ANYTHING ELSE 

• Users can choose any consumer Pay Monthly tariff. 

• If the handset is a primary user/parent – this status needs to be moved to another user. 

• Not available if the customer is in arrears. 

• Until the transfer is complete, the customer is still responsible for any account 

charges relating to the handset being moved. 

• There are limits to how many handsets a customer can have on O2 Convert refer to the 

Sales Website for full details before offering this to customers. 

IMPORTANT – it will not count as a disconnection. 

• There are limits to how many handsets a customer can have on Temporary 

Suspension - refer to The Sales Website for full details before offering this to customers. 

• Not available if the customer is in arrears. 

• Customers who leave O2 while in suspension will have terminations fees applied at 

full rate. 

• Customers contract end date will be extended by the suspension period for the 

suspended mobiles only. 

• If the handset is a primary user/parent – this status needs to be moved to another user. 

• Rollover minutes accrued will be lost. 

• Voicemail will be deactivated for suspended mobiles and it will not be possible to 

divert calls to other numbers. 

IMPORTANT: it will not count as a disconnection. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


26


lower price points on orange solo 

The refreshed Orange Solo plan includes the following new lower entry points: 

• £15 - with 200 minutes/texts and 200MB data 

• £20 - with 400 minutes/texts and 500MB data 

This is a fantastic opportunity for your customers with lower usage requirements to control their 

spend. 

Orange care - removed from sale 

finished /ending 

• Half price solo 55 and Data bundle ended 30/09/2012. 

• Half price SIM Only on all 12 month Business SIM plans ended 30/09/2012. 

ORANGE DOWNGRADE POLICY 

You can downgrade one price point only at mid point of the contract term i.e. 6/9/12 months for 12/18/24 

month contracts. 

From Monday 1st October Orange care will no longer be available for connection - this is in advance 

of a new, exciting proposition which will be available soon! 

HOW TO SET-UP ORANGE BIS 

To activate your Orange BlackBerry BIS device please visit: www.blackberry.orange.co.uk 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


27

ORANGE BUSINESS SENSE 

STEP 1: Choose your tariff 

- 18/24 months 

Business 

Sense 

500 

Business 

Sense 

750 

Business 

Sense 

1000 

Business 

Sense 

1500 

Business 

Sense 

2000 

Business 

Sense 

3000 

Business 

Sense 

4000 

Business 

Sense 

5000 

Business 

Sense 

7000 

Business 

Sense 

10000 

Business 

Sense 

12000 

Business 

Sense 

15000 

Business 

Sense 

20000 

Business 

Sense 

25000 

Business 

Sense 

35000 

Business 

Sense 

45000 

Business 

Sense 

60000 

Business 

Sense 

75000 

Business 

Sense 

100000 

Cost per month (ex VAT) £31.05 £41.40 £51.75 £77.62 £87.97 £124.20 £160.42 £191.47 £284.62 £388.12 £465.75 £569.25 £750.37 £931.50 £1293.75 £1656.00 £2173.50 £2716.87 £3622.50 

Inclusive minutes 500 750 1000 1500 2000 3000 4000 5000 7000 10000 12000 15000 20000 25000 35000 45000 60000 75000 100000 

Minimum sharers 1 1 1 1 1 1 1 1 5 8 10 15 20 25 30 35 35 35 35 



STEP 2: Number of sharers 

Unlimited calls and texts between all sharers • Free answer phone • 24 hour replacement service for faulty phones • Free online itemised billing • No minimum call charge • UK based customer service • Unlimited number of Sharers 

• Unlimited Wi-Fi (FUP 750MB) • Unlimited calls to freephone numbers (0800/0500/0808) 

12 month contracts will receive 20% less minutes and no talk benefit or flexible extras • Core plan is 18 month and no talk benefit or flexible extras • No rollover for unused minutes and texts 

£15.52 per user (includes 50 texts per user) 

250MB 500MB 750MB 1GB 2GB 3GB 

STEP 3: Choose devices & add 

data allowance (if required) 

£2.50 per month £4.25 per month £6.50 per month £8.00 per month £15.00 per month £20.00 per month 

Minimal data users bundle. 

Recommended with Symbian and low 

end devices 

Minimum entry point for Smartphone 

devices - iPhone, BlackBerry & Android 

Ideal for Smartphone devices - iPhone, 

BlackBerry & Android 

Ideal for Smartphone devices - iPhone, 

BlackBerry & Android 

Includes mobile browsing 

and tethering 

Includes mobile browsing 

and tethering 

STEP 4 

Choose your unlimited calls - 

24 months only 

Unlimited landline calls OR Unlimited Orange to Orange calls 

(Once the option has been selected this can not be changed during the duration of the contract) 

STEP 5 

Choose your inclusive flexible 

extra 

24 months only 

Business Sense 500 - 5000 plans (Choice of 1 for the whole account - can be changed on a monthly basis) 

• Text - 2000 messages to share across the account 

• Mobile browsing: 1GB shared data 

• International calling minutes - 400 minutes of IDD calls per month to selected EU countries and USA/Canada 1 

• Calling while abroad minutes - 120 shared roaming minutes to EU 

Business Sense 7000+ plans (Choice of 1 for the whole account - can be changed on a monthly basis) 

• Text - 5000 messages to share across the account 

• Mobile browsing: 5GB shared data 

• International calling minutes - 900 minutes of IDD calls per month to selected EU countries and USA/Canada 1 

• Calling while abroad minutes - 250 shared roaming minutes to EU 

STEP 6 - Chargeable bundles (add anything else you need) 

Bundle Contract length Cost per month Bundle Contract length Cost per month Bundle Contract length Cost per month 

Unlimited Orange to Orange 30 days £6.50 100 IDD mins (per user) 30 days £6.50 3GB mobile browsing (shared) 30 days £22.50 

Unlimited landline calls 30 days £6.50 400 shared IDD mins 30 days £25.00 5GB mobile browsing (shared) 30 days £28.00 

Mobile Mail (Ultd email + 500MB browsing) 30 days £6.50 900 shared IDD mins 30 days £50.00 10GB mobile browsing (shared) 30 days £35.00 

Microsoft Mail (Ultd email + 500MB browsing) Contracted £6.50 Unlimited texts (per user) Contracted £6.50 1GB Mobile Browsing (per user) 30 days £13.00 

BES Express Lite (500MB) Contracted £5.00 1000 shared texts 30 days £9.60 1GB Mobile Browsing (per user) Contracted £8.00 

BES Express Standard (750MB + Wi-Fi) Contracted £7.50 1000 shared texts Contracted £8.00 2GB Browse & Tether (per user) 30 days £20.00 

BES Standard (750MB + Wi-Fi) Contracted £15.00 2000 shared texts 30 days £16.00 2GB Browse & Tether (per user) Contracted £15.00 

30 EU roaming mins (per user) 30 days £6.50 5000 shared texts 30 days £48.00 3GB Browse & Tether (per user) 30 days £25.00 

120 shared EU roaming mins 30 days £25.00 5000 shared texts Contracted £40.00 3GB Browse & Tether (per user) Contracted £20.00 

250 shared EU roaming mins 30 days £50.00 1GB mobile browsing (shared) 30 days £12.50 5GB Browse & Tether (per user) 30 days £30.00 

A range of tethering bundles are also available with allowances of 1GB, 3GB and 10GB. See page 34 for details on these bundles. 

All customers can take a chargeable add-on (exclusive to the new talk plans) and/or any other existing add-on product to enhance their package to suit their needs. Customers can stack chargeable extras e.g. 2 x 5000 shared texts = 10,000 texts (this is not available with IDD & Roaming bundles, 

which can only be applied once). All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. 1 See the Business Roaming Zones table for the included countries. Out of bundle UK data rates: £5 for 250MB, repeated up 

to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


28

ORANGE BUSINESS CORPORATE PLANS - 24 MONTHS 

Tariff 48000 53000 59000 65000 72000 80000 90000 101000 114000 128000 144000 162000 180000 200000 225000 250000 300000 

Cost per month (ex VAT) £1500.00 £1600.00 £1800.00 £1950.00 £2150.00 £2400.00 £2700.00 £3000.00 £3350.00 £3700.00 £4150.00 £4600.00 £5150.00 £5645.00 £6333.00 £7020.00 £8395.00 

Inclusive minutes 48000 53000 59000 65000 72000 80000 90000 101000 114000 128000 144000 162000 182000 200000 225000 250000 300000 

Minimum sharers 250 250 250 250 250 250 250 250 250 250 500 500 500 500 500 500 500 

Maximum sharers 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 1500 



Unlimited calls between sharers on mobile originated calls* • Unlimited landline calls (to numbers starting 01, 02 or 03) • Free voicemail • No minimum call charge • Discounted IDD rates for calls made to 28 popular worldwide destinations (12ppm) • 24 

hour faulty handset replacement (only applicable if customer has purchased a new device, from Orange) 

Free of Charge Care is not included in these tariffs. It can be purchased at £6 for all standard equipment and £12 for iPhone. Itemised Billing is not included except via Electronic Online Billing Manager (eOBM) 

Sharer cost 

£14 per user 

*Fair usage policy of an average of 3000 minutes per user, per month is applied to the unlimited calls between sharers. Customers can migrate up in bundle size. Minimum and maximum sharer limits are applicable with each tariff. Tariffs are available to new customers only. 

CORPORATE PLANS - OUT OF BUNDLE RATES 


Price per minute 

(ex VAT) 

DISCOUNTED IDD COUNTRIES 

IDD Countries 

Orange mobiles 

Other UK mobiles 

Texts 

Answer Phone retrieval 

UK GPRS 



5p per message 

Free 

80p per MB 

Austria Hong Kong Poland 

Belgium Hungary Portugal 

Canada Ireland Russia 

China Israel Singapore 

Cyprus Italy Spain 

Calls to charity help lines 

Calls to 0800, 0808 & 0500 

Calls to 0845, 0870 

Free (visit orange.co.uk/charity for full details) 

12.76p per minute 


Czech Republic Japan Sweden 

Denmark Luxembourg Switzerland 

Finland Malaysia USA 

Calls to call forwarding services beginning with 7 


France 

Netherlands 

Calls to 0844 followed 477 


Calls to 0844 followed by 428, 462, or 566 


Calls to all other 0844 numbers 


Calls to 0871, 0872, 0873 


Satellite calls 

£4.8936 per minute 

Calls to call forwarding numbers starting 070 


Q4 2012 | v1.1 - 01.11.12 | E&OE 


29

ORANGE BUSINESS SOLO 

24 months 

STEP 1 - Choose your plan 

Business Solo 

15 

Business Solo 

20 

Business Solo 

25 

Business Solo 

30 Unlimited 

Business Solo 

35 Unlimited 

Business Solo 

40 Unlimited 


Inclusive minutes 200 400 1000 Unlimited Unlimited Unlimited 

Inclusive texts 200 400 1000 Unlimited Unlimited Unlimited 

Inclusive UK Data 200MB 500MB 500MB 1GB 2GB 4GB 

Pocket Landline (One to One ) - - - - Included Included 

BT Openzone Wi-Fi 

Unlimited (subject to 750MB fair use policy) 

STEP 2 - Choose anything else you need 


Price 

Bundle 


Calls to other Orange customers 


Unlimited* Orange to Orange 

£6.50 per month 

Calls to other mobiles, including T-Mobile and 

EE customers 


Unlimited* landline calls (01, 02, and 03 numbers) 


Calls to landlines (01, 02 and 03 numbers) 


Unlimited* text to UK mobiles 


Text 


1GB mobile browsing 

3GB mobile browsing & Tethering 



UK mobile data 

£5.00 for an addition 250MB up to a maximum of £20.00 for 1GB, and £0.20 per MB 

thereafter 

100 minutes international landline and mobile calls to key business 


countries in the EU, US and Canada 

Business Solo Plans are subject to a Minimum Connection Period of 24 months, 12 months, or 30 days depending on which plans you have selected. Sharers cannot be added to this Service Plan. No minimum call charge applies, Inclusive UK minutes are for calls to UK mobiles (excluding 

30 Minutes of roaming calls to or from key business countries int he 

call forwarding services) and to landlines starting 01, 02, 03. Calls to mobiles on EE or T-Mobile will £6.50 be treated per month as calls to another network. Inclusive data is for 2G and 3G services within the UK and does not include access to EE’s 4G network. 1GB data bundle may not be used for tethering. 

EU (zones 1 & 2) 

You may use your phone for VOIP services. If you use your phone for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. These plans are for normal person to person use from your phone and are subject to your 

acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those therms, The terms state that your can’t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance 

communications. At the moment, we’ll decide that you are breaking these terms if you text or call more than 300 different numbers in a month. Remember, we’re free to decide that other types of use may also be breaking this term. If you do break this term, we’ll contact you and ask you to stop 

and if you don’t then we may disconnect your card from our network. No Device is included with the SIM only options, and if you are bringing your Device from another Network, you may need to have it unlocked before it will work on the EE network. Devices not purchased from Orange will not 

be eligible for Orange our Faulty Handset Replacement Service. 

Offer available from 1st October 2012 ongoing and replaces existing versions of solo and is available to all new and upgrading customers and migrating customers. Please note: Customers can only migrate to a tariff of the same cost or higher. Normal termination rules apply. Additional data 

bundles cannot be stacked. 

Tethering (currently available on iPhones and Android 2.2+) 1GB 3 3GB 3 10GB 3 

30 day (rolling) £12.50 £22.50 £35.00 

12 month £10.00 £17.50 £30.00 

24 month £7.50 £12.50 £25.00 

Annual 4 £20.00 £40.00 £80.00 

All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. A maximum of 10 Solo tariffs per account. 1 Please be aware that the replacement of iPhone’s is carried out by Apple and that they endeavour to dispatch 

replacements within 24 hours. A credit card or visa debit card is required for holding deposit that is refunded when the faulty device is returned and checked. 2 See the Business Roaming Zones table for the included countries. 3 Usage beyond tethering allowances will be charged at 4p per MB. 4 Annual 

bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged 

at 80p per MB. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


30

ORANGE BUSINESS SIM ONLY 

STEP 1 - Choose your unlimited benefit 

Unlimited landlines calls OR Unlimited Orange to Orange calls 

Unlimited plans have fair usage policy (FUP) of 3000 minutes and 3000 texts (Once the option has been selected this can not be changed during the duration of the contract) 

30-day rolling contracts 

12 months 

STEP 2 - Choose your tariff 

Business 

SIM only 

£15 

Business 

SIM only 

£20 

Business 

SIM only 

£25 

Business 

SIM only 

£30 

Business 

SIM only 

£35 

Business 

SIM only 

£40 

Business 

SIM only 

£15 

Business 

SIM only 

£20 

Business 

SIM only 

£25 

Business 

SIM only 

£30 

Business 

SIM only 

£35 

Business 

SIM only 

£40 

Cost per month (ex VAT) £15.00 £20.00 £25.00 £30.00 £36.22 £40 £15.00 £20.00 £25.00 £30.00 £35.00 £40.00 

Inclusive minutes 200 325 450 900 1350 1800 325 450 900 1350 1800 2100 

Inclusive texts 150 150 150 150 150 150 150 150 150 150 150 150 

Inclusive email (includes BlackBerry BIS/BES Express) 

(internet based email services) 

50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 

BT Openzone Wi-Fi Unlimited (subject to 750MB fair use policy) Unlimited (subject to 750MB fair use policy) 

- 


All Business SIM only plans include: 

• Free answer phone 

• Free online itemised billing 

• Conference calling 

• Everyphone 

• Video calling (device dependent) 

• No minimum call charge 

STEP 4 - Choose anything else (Maximum of one per number) 

Bundle Contract length Cost per month Bundle Contract length Cost per month Bundle Contract length Cost per month 

Unlimited Orange to Orange 30 days £6.50 30 EU roaming mins 30 days £6.50 2GB Browse & Tether 30 days £20.00 

Unlimited landline calls 30 days £6.50 100 IDD mins 30 days £6.50 2GB Browse & Tether* Contracted £15.00 

Mobile Mail (Ultd email + 500MB browsing) 30 days £6.50 Unlimited texts Contracted £6.50 3GB Browse & Tether 30 days £25.00 

Microsoft Mail (Ultd email + 500MB browsing) Contracted £6.50 750MB Mobile Browsing 30 days £6.50 3GB Browse & Tether* Contracted £20.00 

BES Express Lite (500MB) Contracted £5.00 1GB Mobile Browsing 30 days £13.00 5GB Browse & Tether 30 days £30.00 

BES Express Standard (750MB + Wi-Fi) Contracted £7.50 1GB Mobile Browsing* Contracted £8.00 

Tethering (currently available on iPhones and Android 2.2+) 1GB 2 3GB 2 10GB 2 

30 day (rolling) £12.50 £22.50 £35.00 

12 month £10.00 £17.50 £30.00 

24 month £7.50 £12.50 £25.00 

Annual 3 £20.00 £40.00 £80.00 

All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. 1 See the Business Roaming Zones table for the included countries. 2 Usage beyond tethering allowances will be charged at 4p per MB. 3 Annual bundles will work 

for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


31

IPHONE ROAMING BUNDLES 

IPAD TARIFFS 

Roaming add-on 

Term 

Cost 

(ex VAT) 

What’s included 

Tariff 

UK use only 

Allowance Cost Other information 

iPhone Europe 

(Zones 1 and 2) 

iPhone World 

In addition to data roaming bundles, customers who opt to take the ‘calling while abroad’ flexible or chargeable extra will receive the 

following discounts on their calls while roaming: 

• Discounts on voice roaming rates for global travellers 

• No cap on the volume of calls to which these discounts apply 

• Discounts will vary depending on the zones (see below) 

• Billing is per second 

IPHONE ROAMING CHARGES 

12 month £25.00 

30 day rolling £35.00 

12 month £40.00 

30 day rolling £75.00 

50MB Europe Data 

50MB World Data 

Business iPad 200MB 

(Daily) 

Business iPad 1GB 

(Weekly) 

Business iPad 3GB 

(Monthly) 

Business iPad 10 GB 

(Monthly) 

Bjusiness iPad 2GB & 

WiFi (24 Month) 

200MB valid for one day £1.67 

1GB valid for 7 days £6.25 

3GB and unlimited BT Openzone Wi-Fi 

(750MB fair usage) 





£12.50 

per month 

£20.83 

per month 

£22.50 

per month 

An iPad not included with Orange iPad plan. 

Monthly plans subject to a minimum 1-month 

contract. iPad plan 1-month contracts: UK usage 

costs 5p per MB. 

Wi-Fi: unlimited use of BT Openzone hotspots in the 

UK subject to fair usage policy. Other terms apply: 

see orange.co.uk/terms. 

iPad abroad - Please note that iPad plans do not allow roaming; this is because the iPad is unable to receive text messages and therefore Orange 

have no way to enforce the EU data Cap, as they are not able to advise the user of how much data is being used. The network will not credit any 

roaming charges, therefore we advise not to use the iPad abroad. However, should the user wish to use an iPad be abroad, a Micro Sim should 

be purchased and a Standard Business Everywhere (Mobile Broadband) tariff applied. 

The pricing by zone is: 

Orange 

business zone 

Other 

Europe 

USA and 

Canada 

Asia and 

Pacific 

Middle 

east 

Rest of 

world 

Standard Orange 

pricing 

Make calls* 33p 75p 85p 75p £1.10 £1.20 

Receive calls 16p 50p 50p 50p 75p 85p 

Orange business Make calls* 25p 70p 60p 55p £1.10 £1.20 

World traveller Receive calls 15p 25p 45p 50p 70p 75p 

* ‘Make’ refers to calls either back to the UK or within the country your in. 

Zones 

Zone 

Receiving 

calls 

Making calls in 

country 

Making calls back 

to the UK 

Calling countries in 

zones 1 and 2 

Calling countries in 

zones 3-7 

Ireland and channel 

islands 

1 

-1p 

(6%) 

-5p 

(17%) 

-8p 

(24%) 

-8p 

(24%) 

-10p 

(15%) 

Orange business zone 2 

-1p 

(6%) 

-8p 

(24%) 

-8p 

(24%) 

-8p 

(24%) 

-30p 

(35%) 

Other Europe 3 

-25p 

(50%) 

-5p 

(7%) 

-5p 

(7%) 

- - 

Asia Pacific and South 

Africa 

4 - 

-20p 

(27%) 

-20p 

(27%) 

- - 

USA and Canada 5 

-5p 

(10%) 

-25p 

(29%) 

-25p 

(29p) 

- - 

Middle east 6 

Rest of world 7 

-5p 

(7%) 

-10p 

(12%) 

- - - - 

- - - - 

For a full list of countries in each zone, please refer to www.orange.co.uk 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


32

OUT OF BUNDLE RATES, IDD CALL RATES AND BES LICENSING COSTS 

SOLO/SIM ONLY OUT OF BUNDLE, PREMIUM & CALL FORWARDING RATES 

BUSINESS SENSE OUT OF BUNDLE, PREMIUM & CALL FORWARDING RATES 


Business Solo 

(price per minute ex VAT) 

Business SIM Only 

(price per minute ex VAT) 



(ex VAT) 

Calls to other Orange customers 10p 15p 

Calls to other mobiles, including T-Mobile 30p 35p 

Calls to landlines (01/02/03) 10p 15p 

Text 10p per text 15p per text 

Calls to Orange phones 

Answer phone 

Landlines (01,02,03) 

Text 

10p 

Free 

10p 

10p 

UK mobile data 

Answer phone 

£5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 

1GB will be charged at 80p per MB. 

Call forwarding services starting 075598 17.02p 

Other call forwarding services 63.83p 

Calls to charity helplines 

Calls to 0800, 0500, 0808 

Free 

Free - visit orange.co.uk/charity for more information 

Calls to 0845, 0870 33.33p 

Calls to 0844 followed by 477 8.51p 

Calls to 0844 followed by 428, 462 or 566 46.81p 

Calls of other 0844 numbers 10.21p 

Calls to 0871, 0872, 0873 29.79p 

Calls to numbers starting 0982873, 0905915 or 

0901435 

17p 

£1.45 

Other UK mobiles 

30p 

Itemised billing 

Free 


Free. Visit orange.co.uk/charity for more information 

Calls to 0800, 0500, 0808 

17p 

Calls to 0845, 0870 33.33p 



Calls to all other 0844 numbers 10.21p 

Calls to 0871, 0872, 0873 29.79p 

Call forwarding services 63.83p 

Call forwarding services to numbers beginning 07 46.81p 

Call forwarding services starting 075598 17.02p 

Calls to numbers starting 056 17.02p 

Calls to numbers starting 0983022 

77p 

Calls to numbers starting 0982873, 0905915 or 0901435 £1.45 

Satellite calls £4.89 

Calls to numbers starting 0983022 

77p 

Calls to numbers starting 056 17.02p 

Satellite calls £4.89 


IDD CALL RATES 

Zone 

Zone name 


Calling an international number 

from the UK (per min) 

Send a text to an international 

number from the UK 

UK GPRS 

Orange Directory Enquiries 118000 

Video calling (Orange to Orange) 

£5 for 250MB, repeated up to four times to a maximum of 1GB. Any data 

used after this 1GB will be charged at 80p per MB. 

89p per call 

25p 

Zone 1 Republic of Ireland £0.12 

Zone 2 Europe 1 £0.17 

Zone 3 Europe 2 £0.25 

Zone 4 Asia Pacific £0.30 

Zone 5 USA and Canada £0.10 

Zone 6 Middle East and South Africa £0.45 

Zone 7 Rest of World £0.65 

£0.10 

BLACKBERRY LICENCES 

BES Licensing (CAL’s) 

Price (ex VAT) 




Q4 2012 | v1.1 - 01.11.12 | E&OE 


33

ORANGE BLACKBERRY - SMALL BUSINESS 

BlackBerry BES BlackBerry Standard BlackBerry Lite BlackBerry Data Only Service Plan 

Service BES EXPRESS BES EXPRESS BlackBerry Standard & BlackBerry Lite 

Cost per month (ex VAT) £7.50 £5.00 £5.00 

Term 

Allowance 

12/18/24/36 months 

750MB 

12/18/24/36 months 

500MB 

To take BlackBerry Standard or Lite as a data only plan, customers must 

add this Data Only Service Plan at £5 per month. 

Wi-Fi Unlimited (750MB FUP) Unlimited (750MB FUP) 

(Please note this product comes with no minutes, data allowance and has 

a full voice bar and exists only to enable the BlackBerry Standard and Lite 

plans to be taken as data only plans.) 

To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. All prices are ex VAT. Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 

ORANGE BLACKBERRY - BUSINESS SOLUTION 

BlackBerry BES £28 BES £20 BES BlackBerry Enterprise BlackBerry Standard BlackBerry Lite BlackBerry Data Only 

Service Full BES Full BES Full BES BIS or BES Express BIS or BES Express BlackBerry Enterprise, Standard & Lite 


Term 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months To take BlackBerry Enterprise, Standard or Lite as 

a data only plan, customers must add this Data Only 

Allowance 200MB 200MB 750MB 750MB 500MB 

Service Plan at £5 per month. 

Wi-Fi - - Unlimited (750MB FUP) Unlimited (750MB FUP) n/a 

Technical Support - - Included Optional - £2.50 per user Optional - £2.50 per user 

(Please note this product comes with no minutes, 

data allowance and has a full voice bar and exists 

only to enable the BlackBerry Enterprise, Standard 

and Lite plans to be taken as data only plans.) 

Please ensure when selling BES you clearly state on the Solution Schedule and CIF the correct price point. To activate and set-up your BlackBerry BIS please visit: www.blackberry.orange.co.uk. All prices are ex VAT. Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a 

maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 

ORANGE BLACKBERRY ROAMING BUNDLES - TO BE ADDED TO BIS OR BES 

BlackBerry roaming bundles BlackBerry Europe BlackBerry World (Global) 

Cost per month (ex VAT) £12.00 £20.00 

Term 12/18/24/36 months 12/18/24/36 months 

Allowance 20MB 20MB 

All prices exclude VAT. BlackBerry Europe/World bundles are for access when abroad. 

ORANGE BUSINESS EVERYWHERE MOBILE BROADBAND 

Commitment 1GB 3GB 10GB 

ORANGE BUSINESS EVERYWHERE UK & ABROAD MOBILE BROADBAND 

Business Everywhere Europe data Worldwide data 

Sim Only £6.00 - - 

30 days (rolling) £12.50 £22.50 £35.00 

Term 24 month 24 month 24 month 24 month 

Cost per month (ex VAT) £57.50 £70.00 £82.50 £95.00 

12 month £10.00 £17.50 £30.00 

Allowance 

3GB UK data 

200MB roaming data 

10GB UK data 


3GB UK data 


10GB UK data 


24 month £7.50 £12.50 £25.00 

All plans are data only. Out of bundle; £2.55 per MB in business zones 1 & 2, £5.50 Rest of World. 4p per MB in UK 

All prices exclude VAT. Usage beyond these allowances will be charged at 4p per MB. *Applies to 24 month 1GB plan. See page 26 for details. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


34

ORANGE SMALL BUSINESS DATA BUNDLES 

1GB 2GB 3GB 5GB 

Mobile Browsing 

Mobile browsing and Tethering 

30 days £13.00 - - - 

Contracted £8.00 - - - 

30 days - £20.00 £25.00 £30.00 

Contracted - £15.00 £20.00 - 

ORANGE TETHERING 

Tethering 

(currently available on iPhones and Android 2.2+) 

1GB 3GB 10GB 

30 day (rolling) £12.50 £22.50 £35.00 

12 month £10.00 £17.50 £30.00 

24 month £7.50 £12.50 £25.00 

Annual* £20.00 £40.00 £80.00 

ORANGE MICROSOFT MAIL FOR BUSINESS 

Microsoft Mail Plan 

Term 

Line Rental 

(ex VAT) 

Allowance 

Microsoft Mail to add-on to voice 12 month £4.25 500MB 

Microsoft Mail data only plan 12 months £16.38 300MB 

Microsoft Mail data and SIM only 12 months £10.00 300MB 

Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 

ORANGE NOKIA EMAIL AND MOBILE MAIL FOR BUSINESS 

Nokia email and Mobile mail add-on for Business 

Term 

Line Rental 

(ex VAT) 

Allowance 

Description 

Nokia Email add-on 12/18/24 months £6.38 

Mobile Mail add-on 12/18/24 months £6.38 

Out of bundle UK data rates: £5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 

Unlimited email and 500MB of mobile browsing for customers with 

ISP based email accounts 

Unlimited email and 500MB of mobile browsing for customers with 

ISP based email accounts 

Push email for Nokia devices 

Push email for other devices 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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BUSINESS ROAMING DATA BUNDLES 

BUSINESS WORLD TRAVELLER 

Business roaming data bundles 

Term 

Line Rental 

(ex VAT) 

Out of bundle rates 

Business World Traveller 


Term 

Line Rental 

(ex VAT) 

Allowance 

Europe 20MB 30 day rolling £20.00 



Europe 10MB 12 months £8.50 

Europe 500MB UK data and 20MB Roaming 12 months £22.00 

Global 20MB 30 day rolling £50.00 



Global 10MB 12 months £25.00 

Global 500MB UK data and 20MB Roaming 12 months £30.00 

DATA 

These can not 

ROAMING 

be added to BIS/BES 

DAILY 

plans 

Bundle 

Term 

Line Rental 

(ex VAT) 

Allowance 

UK data rates 

£5 for 250MB, repeated up 

to four times to a maximum 

of 1GB. Any data used after 

this 1GB will be charged at 

80p per MB. 

For full out of bundle rates 

please visit 

www.orange.co.uk/busniess 

Business World Traveller 12 months £5.00 

Out of bundle rates - Zones 1 and 2 = £0.58 per MB - Rest of the world = £5.50 per MB. 

ORANGE BUSINESS TRAVEL ZONES 

Zone 

Zone 1 

Zone 2 

Zone 3 

Zone 4 

Countries included 

Guernsey, Jersey, Republic of Ireland, Isle of Man 

20% off all calls made or received in Zones 1, 2 and 5 (EU, USA and Canada) 

and 10% of all calls made and received elsewhere 

Andorra, Austria, Belgium, Bulgaria, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), 

France (including French Guiana, Guadeloupe, Martinique and Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, 

Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal 

(including Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta and 

Melilla), Sweden, Switzerland, Vatican City (Italy) 

Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus North, Faroes, Georgia, Israel (including Palestine), Macedonia, 

Montenegro, Serbia, Turkey Ukraine,Albania, Belarus, Bosnia, Croatia, Cyprus North, Georgia, Macedonia, Ukraine, Serbia, 

Montenegro, Israel, Palestine, Turkey, Faroe Islands 

Australia, Chatham Islands, China, Hong Kong, Japan, Korean Republic (South), Malaysia, New Zealand, Norfolk Island, 

Singapore, South Africa, Thailand 

EU Data Roaming Daily 30MB Daily £2.50 30MB to be used in zones 1 and 2 

EU Data Roaming Daily 50MB Daily £7.00 50MB to be used in zones 1 and 2 

Zone 5 

Zone 6 

Canada, USA 

Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, UAE 

World Select daily data 30MB Daily £5.50 

ROW daily data 30MB Daily £7.50 

ROW Plus daily data 30MB Daily £12.50 

30MB to be used in: Armenia, Australia, China, Columbia, Croatia, Ecuador, 

Israel, Mexico, Peru, Russia, Turkey, USA. 

30MB to be used in: Botswana, Dominican Republic, Egypt, Honduras, Iceland, 

India, Indonesia, Ivory Coast, Macedonia, Malaysia, Monserrat, Montenegro, New 

Zealand, Nigeria, Saudi Arabia, Senegal, Singapore, Sri Lanka, Uganda, Zambia. 

30MB to be used in: Canada, Caribbean, Gabon, Greenland, Guyana, Hong 

Kong, Morocco, Netherland Antillies, South Africa, South Korea, Tanzania, 

Thailand, Ukraine, Venezuela. 

Out of bundle rates - EU: £0.58 per MB (16MB EU data limit will not apply) - ROW: £5.50 per MB. Bundles expire at midnight local time. Bundles 

do not rollover. The customer is only charged when they use data abroad. Only one data roaming bundle is allowed on an account at any one time. 

BUSINESS EUROPE TRAVELLER 

Business Europe Traveller 

(Zones 1 and 2) 

Term 

Line Rental 

(ex VAT) 

Business Europe Traveller 30 day rolling £7.00 

Business Europe Traveller 12 months £4.00 

*23p to make a call from anywhere in zones 1 and 2 to anywhere in zones 1 and 2 plus back to the UK 

Allowance 

23p per minute to make calls to the UK and 1000 

minutes to receive calls* 

Zone 7 

100 IDD minutes 

countries: 

All other countries where we have roaming agreements 

Ireland, France, Malta, Spain, Austria, Germany, Netherlands, Sweden, Belgium, Greece, Norway, Switzerland, Cyprus, 

Iceland, Poland, Canada, Denmark, Italy, Portugal, USA, Finland, Luxembourg and Romania. 

Roaming Cash Bundles 

Bundles 

Voice cash 

bundles* 

Data cash 

bundles** 

Line Rental 

(ex VAT) 

Connects to 

Benefit 

£100.00 Leader to share across account £110 credit to spend on roaming (effectively a 10% discount) 

£1000.00 Leader to share across account £1150 credit to spend on roaming (effectively a 15% discount) 

£50.00 Single subscriber £55 credit to spend on roaming (effectively a 10% discount) 

£100.00 Leader to share across account £115 credit to spend on roaming data (effectively a 15% discount) 

£1000.00 Leader to share across account £1250 credit to spend on roaming data (effectively a 25% discount) 

£50.00 Single subscriber £55 credit to spend on roaming data (effectively a 10% discount) 

Only available to 50+ accounts. Bundles have 1 month roll over. Out of bundle usage charged at standard rates. *Bundles can be applied multiple times to reach 

required usage. Not compatible with any other voice roaming offers including ‘calling while’ abroad’ tariff options. All bundles must be held for the term of the 

contract. **Compatible with any other roaming data bundles. The individual data roaming bundle will be decremented first before shared roaming data bundles. 

Bundles can be applied up to the following limits for each account: £1000 - 20 times, £100 - 10 times, £50 - 10 times. 

EU regulations mean that transferring data in Europe will be limited to 16MB/month. This impacts things like mobile e-mail devices and laptops with mobile 

broadband connections whilst in the EU. This is an automatic opt in so Orange limit all customers unless they opt out of the cap. 

What does this mean for my customers 

Some of your customers use data roaming in the EU and some of them use more than 16MB in a month. If these customers don’t opt out they will be capped. 

When a customer data roams in the EU Orange will send them text messages when they reach 8MB and when they are close to the 16MB limit. Once they reach 

the limit their data will be cut off unless they contact Orange to opt out. Customers who have chosen to apply a data roaming bundle on their account which 

provides more than 16MB of data will automatically be opted out of this cap. 

What are the next steps 

Customers can opt out of the data cap and most of the customers who use data in the EU will want to opt out as they are not going to want to stop receiving 

emails or not use mobile broadband if they are on an important business trip. 

The decision maker on the account (or a designated 3rd party) can call Orange Business Customer Services to opt out of the cap for individual numbers on the 

account or for the account as a whole. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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ORANGE BUSINESS PHOTO MESSAGE BUNDLES 

Photo bundles 15 per month 30 per month 60 per month 

FLEXIBLE WORKFORCE 

Charges 


(ex VAT) 

Term 30 days 30 days 30 days 

Cost per month (ex VAT) £2.55 £5.11 £10.21 

Annual Fee 

UK minutes in talkplan 

£25.00 per subscriber 

None 

Out of bundle rates (ex VAT) 

Standard - per photo message - 21.28p (up to 50 kilobytes) 

Multiple photo messages - 42.55p (or singles over 50 kilobytes) 

ORANGE BUSINESS TEXT ADD-ON - 

BUSINESS SENSE, BUSINESS SOLO AND ALL OTHER LEGACY TARIFFS 

Bundle size 

Single 

Business text bundles 

(ex VAT) 

30 day rolling Contracted 

Group 

(Shared) 

250 £3.00 £2.50 

500 £4.80 £4.00 

Single 

Group 

(Shared) 

1000 - £9.60 - £8.00 

5000 - £48.00 - £40.00 

Unlimited 

£7.50 

(Fair usage 3000) 

- 

£6.50 

(Fair usage 3000) 

The above bundles can be added to single and shared users, unless stated • Out of bundle messages will be charged at talkplan rate. 

All prices are for usage within the UK only. Inclusive messages are at any time (peak or off-peak) to any UK mobile network or landline number 

starting 07, 01 or 02. Unused texts do not rollover. 

ORANGE POCKET LANDLINE 

Tariff Cost Description 

Pocket Landline £10.00 

Choose 1 landline number that’s routed to 

1 mobile 

- 

UK calls 

Texts 

Answer phone 

International direct dial 

Data 




14p per text 


Standard roaming rates apply 

£2.55 per MB 


Free. Visit orange.co.uk/charity for more information 

Calls to 0845, 0870 12.76p 



Calls to all other 0844 numbers 10.21p 

Calls to 0871, 0872, 0873 29.79p 

Call forwarding services 63.83p 

ORANGE MAPS PROFESSIONAL 

Orange Maps Professional 

Monthly Charge 

(ex VAT) 

1 Month £6.38 

12 Month £76.60 

18 Month £114.89 

24 Month £153.19 

Many to One 

£10.00 per landline number 

Up to 10 landline numbers that all route to 

1 mobile 

One to Many (up to 5 mobiles) £15.00 

One to Many (up to 10 mobiles) £25.00 

One landline number that’s routed to up to 

10 mobiles 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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Business unlimited just £1 per day 

Your customers can now enjoy the flexibility of a plan that gives them unlimited internet, minutes 

and texts for only £1 a day!Available on 12 and 24 month plans. For more information see page 42. 

finished/ending 

• 3 months free mobile broadband ended 30/09/2012 

• 25% off all 12 month and 30 day SIM Only plans ended 30/09/2012 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


38

Business 1-Plan - 12 & 18 Months 

Step 1 - Choose number of users 

Sharer cost 

Step 2 - Choose your 

minutes & texts 

12 month plans: £15.55 per user (can be reduced to £10.37 or £7.77) • 18 month plans: £15.55 per user 

£10.00 £20.00 £30.00 £40.00 £60.00 £80.00 £120.00 £160.00 £200.00 £240.00 £280.00 £320.00 £360.00 £400.00 £600.00 £800.00 £1000.00 £1200.00 £1600.00 £2000.00 

Inclusive UK minutes 250 500 750 1000 1500 2000 3000 4000 5000 6000 7000 8000 9000 10000 15000 20000 25000 30000 40000 50000 

Also Includes 

Unlimited UK texts 

Calls to colleagues on Business 1-Plan and checking voicemail in the UK 

£2.50 per user (must be applied to all lines) 

Business 1-Plan - 24 & 36 Months 

Step 1 - Choose number of users 

Sharer cost 

Step 2 - Choose your 

minutes & texts 

24 month plans: £15.55 per user (can be reduced to £10.37 or £7.77) • 36 month plans: £13.99 per user 

£10.00 £15.00 £20.00 £30.00 £40.00 £60.00 £80.00 £100.00 £120.00 £140.00 £160.00 £180.00 £200.00 £300.00 £400.00 £500.00 £600.00 £800.00 £1000.00 £1200.00 £1600.00 £2000.00 

Inclusive UK minutes 500 750 1000 1500 2000 3000 4000 5000 6000 7000 8000 9000 10000 15000 20000 25000 30000 40000 50000 60000 80000 100000 

Also Includes 

Unlimited UK texts 

Unlimited UK landline 

Calls to colleagues on Business 1-Plan and checking voicemail in the UK 

Unlimited 

Unlimited 

Add any Email and shared bundles 

Step 3 - Choose your email option with unlimited Internet included (500MB fair use policy) 

Bundle Cost per month Bundle Cost per month Bundle Cost per month Bundle Cost per month 

BIS or Windows email £5.00 per user BES Express £7.50 per user BES £10.00 per user iPhone (1GB fair use policy) £10.00 per user 

Step 4 - Add any shared bundles needed - 30 day rolling & 24 month options unless stated 

Bundle Cost per month Bundle Cost per month Bundle Cost per month Bundle Cost per month 

Euro Travel 60 minutes £12.50 International Travel Zone 1 - 30 minutes £20.00 International Travel Zone 2 - 250 minutes £240.00 750 shared texts £22.50 

Euro Travel 125 minutes £25.00 International Travel Zone 1 - 60 minutes £40.00 50 shared texts £1.50 1000 shared texts £30.00 



Euro Travel 1250 minutes (30 day only) £250.00 International Travel Zone 2 - 30 minutes £30.00 300 shared texts £9.00 3000 shared texts £90.00 



Fair use policy applies to unlimited offerings. See page 17 for full details on the Euro & International Travel Boosters. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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Business Pay Monthly Plans 6, 12, 18 & 24 months 

Step 1 - Choose your tenure and plan 

6 month plans 12 month plans 18 month plans 24 month plans 

Cost Minutes Texts Cost Minutes Texts Internet Cost Minutes Texts Internet Cost Minutes Texts Internet 

£25.92 750 250 £25.92 750 250 100MB £20.74 500 250 None £15.55 500 250 None 

£31.11 1000 250 £31.11 1000 250 100MB £25.92 750 250 100MB £20.74 750 250 100MB 

£36.29 2000 500 250MB £31.11 1000 250 100MB £25.92 1000 250 100MB 

£41.48 2000 500 500MB £36.29 2000 500 250MB £31.11 2000 500 250MB 

£46.66 2000 500 1GB £41.48 2000 500 500MB £36.29 2000 500 500MB 

£46.66 2000 500 1GB £41.48 2000 500 1GB 

£50.00 2000 500 3GB £45.00 2000 500 3GB 

Step 2 - Choose your free flexible booster (18 & 24 month plans only) Can be changed on a monthly basis 

Booster Includes Booster Includes 

Texts Booster 3000 UK texts Euro Travel Booster 25 minutes to make or receive calls and 5 texts 

Internet Booster* 500MB email and Internet Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles 

Landline Booster 3000 UK landline minutes USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles 

T-Mobile Talk Booster 

3000 minutes to other T-Mobile UK customers 

Step 3 - Choose any other boosters (30 day rolling - stays on the account until customer removes) 

Booster Includes Cost Booster Includes Cost 

Texts Booster 3000 UK texts £5.00 International Travel Zone 1 - 60 minutes 60 minutes to make or receive calls and 20 texts £40.00 

Internet Booster* 500MB email and Internet £5.00 International Travel Zone 1 - 125 minutes 125 minutes to make or receive calls and 50 texts £80.00 

Landline Booster 3000 UK landline minutes £5.00 International Travel Zone 1 - 250 minutes 250 minutes to make or receive calls and 50 texts £160.00 

T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers £5.00 International Travel Zone 2 - 30 minutes 30 minutes to make or receive calls and 10 texts £30.00 

Unlimited BIS & Internet Booster* Email and Internet on a BlackBerry (FUP 500MB) £5.00 International Travel Zone 2 - 60 minutes 60 minutes to make or receive calls and 20 texts £60.00 

Euro Travel 25 minutes 25 minutes to make or receive calls and 5 texts £5.00 International Travel Zone 2 - 125 minutes 125 minutes to make or receive calls and 50 texts £120.00 


Euro Travel 125 minutes 125 minutes to make or receive calls and 50 texts £25.00 Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles £5.00 

Euro Travel 250 minutes 250 minutes to make or receive calls and 100 texts £50.00 USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles £5.00 

International Travel Zone 1 - 30 minutes 30 minutes to make or receive calls and 10 texts £20.00 International Text Booster 100 texts to any county from the UK £5.00 

*You can get the Internet booster if you have the £25, £30 or £40 plan on 18 month or the £20, £25 or £30 plan on 24 month, but the Internet booster’s fair use amount of 500MB a month replaces your existing monthly data allowance, it does not get added on top. As you already have lots of data with 

the £40+ plans on 18 month and £35+ plans on 24 month, you can’t get the Internet booster with those plans. If BlackBerry users want to use the device for emails they will need to add the Unlimited BIS & Internet Booster. See page 41 for applicable countries for Euro & International Tarval Boosters. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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Business SIM ONLY Plans 

Step 1 - Choose your tenure and plan 

Cost 

30 day plans 12 month plans 

Minutes Texts Minutes Texts 

£10.37 - - 500 250 

£15.55 500 250 750 250 

£20.74 750 250 1000 250 

£25.92 1000 250 2000 500 

£31.11 2000 500 - - 

Step 2 - Choose your free flexible booster (can be changed on a monthly basis) 

Booster Includes Booster Includes 

Texts Booster 3000 UK texts Euro Travel Booster 25 minutes to make or receive calls and 5 texts 

Internet Booster** 500MB email and Internet Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles 

Landline Booster 3000 UK landline minutes USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles 

T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers International Text Booster 100 texts to any county from the UK 

Unlimited BIS & Internet Booster** 

Email and Internet on a BlackBerry (FUP 500MB) 

Step 3 - Choose any other boosters (30 day rolling - stays on the account until customer removes) 

Booster Includes Cost Booster Includes Cost 

Texts Booster 3000 UK texts £5.00 International Travel Zone 1 - 60 minutes 60 minutes to make or receive calls and 20 texts £40.00 

Internet Booster* 500MB email and Internet £5.00 International Travel Zone 1 - 125 minutes 125 minutes to make or receive calls and 50 texts £80.00 

Landline Booster 3000 UK landline minutes £5.00 International Travel Zone 1 - 250 minutes 250 minutes to make or receive calls and 50 texts £160.00 

T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers £5.00 International Travel Zone 2 - 30 minutes 30 minutes to make or receive calls and 10 texts £30.00 

Unlimited BIS & Internet Booster* Email and Internet on a BlackBerry (FUP 500MB) £5.00 International Travel Zone 2 - 60 minutes 60 minutes to make or receive calls and 20 texts £60.00 



Euro Travel 125 minutes 125 minutes to make or receive calls and 50 texts £25.00 Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles £5.00 

Euro Travel 250 minutes 250 minutes to make or receive calls and 100 texts £50.00 USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles £5.00 

International Travel Zone 1 - 30 minutes 30 minutes to make or receive calls and 10 texts £20.00 International Text Booster 100 texts to any county from the UK £5.00 

See page 43 for applicable countries for Euro & International Tarval Boosters. **If BlackBerry users want to use the device for emails they will need to add the Unlimited BIS & Internet Booster. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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Business 1-Plan Call charges 

Pay monthly and sim only call charges 

The Full Monty call charges 

Charges 

Cost 

Charge type 

Rate 

Charges 

Cost 

(inc VAT) 

UK local and national calls (per minute) 10.21p 

Calls to customers of UK mobile networks and UK landlines (starting 

01, 02 and 03, but excluding Jersey, Guernsey and Isle of Man) 

30p a minute 

Calls to UK mobiles (per minute) 

40p 

Calls to T-Mobile UK customers (per minute) 8.51p 

Calls to 0843/0844/0871/0872/0800/0808/0500 

6.17p a minute 

Calls to UK landlines starting 01, 02 & 03 (per minute) 

(excluding the Channel Islands and the Isle of Man) 

40p 

Calls to other UK networks (per minute) 29.79p 

Calls to 0845/0870 

10.33p a minute 

Text messages (per message) 

15p 

Text messages (per message) 10.21p 

Calls to all other 08 

20p 

Picture messages (per message) 

30p 

Data (per MB) 

85p 

Calls to 070 

25-75p a minute 

Voicemail (per minute) 

40p 

Picture messages (per message) 17.02p 

Minimum call charge 

1 minute 

Internet on your phone 

£1.02 a day 

maximum 

Calls to Customer Services (per minute) 

FREE 

Minimum call charge 4.26p 


FREE 

Calls to 0800/0500 up to 6.17p 

Calls to 0808 up to* 6.17p 

Texts to customers of UK mobile networks and landlines (starting 01, 

02 and 03, but excluding Jersey, Guernsey and Isle of Man) 

Picture messages to customers of UK mobile networks and landlines 

(starting 01, 02 and 03, but excluding Jersey, Guernsey and Isle of Man) 

Business voicemail in the UK 

Internet on your phone 

10p a minute 

(20p to non-UK 

customers) 

20p a minute 

Free 

50p a MB 

(maximum charge 

of £1 a day) 

Numbers starting 0500, 0800, 0808 (per minute) 7.40p 

Numbers starting 0845, 0870 (per minute) 12.40p 

Numbers starting 0843, 0844, 0871, 0872 (per minute) 

40p 

Numbers starting 070 (per minute) 

Up to 77p 

Numbers starting 09 (per minute) 

Up to 255p 

Calls to all other 08 numbers up to* 8.51p 

*Please call Customer Service on 150 for further information about charges for specific 

numbers starting with 08. 

Minimum call charge 

1 minute 

The Full Monty 12 & 24 Month 

NEW 

12 month plans 24 month plans 

Cost Minutes Texts Internet Cost Minutes Texts Internet 

£30 Unlimited Unlimited Unlimited £30 Unlimited Unlimited Unlimited 

*Please Note: Internet on your phone excludes using your phone as a modem (teathering) and network traffic controls apply. 

** Calls to 08 (including 0870) or 070 numbers are not included in pay monthy allowances. Calls to 0800, 0808 and 0500 will cost 6.17p/min. Calls to 0845 and 0870 cost 10.33p/min. Other 08 numbers cost 20p/min. 070 numbers cost up to 75p/min. Calls to mobiles on a Mobile Virtual Network Will 

Be charged at 30p/min. 

***Unlimited minutes are to call other customers of UK mobile networks, voicemail and landlines starting with 01, 02 & 03. 

Unlimited calls, texts and internet (web browsing, emails, streaming, VoIP, instant messaging - excludes teathering). 

For customers purchasing this plan with a BlackBerry, BlackBerry Mail is free. 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


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Business Mobile Broadband 

Shared European Roaming Minute Bundles (Business 1-Plan only) 

Term 1GB 3GB 10GB 

125 

minutes 

250 

minutes 

500 

minutes 

1250 

minutes 

2500 

minutes 

5000 

minutes 

18 months £8.50 £12.50 - 

24 months £8.50 £12.50 £30.00 

If you reach your monthly allowance limit, you’ll still be able to check your emails (without attachments) and visit websites but you won’t be able 

to do things like streaming for the rest of the period. 

Tenure 30 days 30 days 30 days 30 days 30 days 30 days 

Monthly cost £25.00 £50.00 £100.00 £250.00 £500.00 £1000.00 

Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, 

Hungry, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, 

Slovenia, Spain, Sweden. 

Business Mobile Broadband Tethering 

Term 1GB 3GB 5GB 10GB 

Business 1-plan sharer Euro Travel Boosters 

Boosters for Sharers Term Includes Cost 

30 days £8.50 £12.50 £20.00 £30.00 

18 months - £12.50 - - 

24 months - £12.50 - - 

If you reach your monthly allowance limit, you’ll still be able to check your emails (without attachments) and visit websites but you won’t be able 

to do things like streaming for the rest of the period. 

Euro Travel 60 minutes 30 day rolling / 24 month 60 minutes to make or receive calls £12.50 





Blackberry - Email and Internet 

BIS BES Express BES 

World Email 

BlackBerry 



International Travel Zone 1 - 30 30 day rolling / 24 month 30 minutes to make or receive calls £20.00 

Tenures available 30 days / 18 mths /24 mths 30 days / 18 mths /24 mths 30 days / 18 mths /24 mths 30 days 

Monthly cost £5.00 £7.50 £10.00 £12.77 

Allowance 

Unlimited (subject to 500MB fair use policy) 

iPhone - Email and Internet (Business 1-Plan only) 

Tenures available 

Unlimited 

(subject to 1GB fair use policy) 

30 days / 18 months /24 months 

Monthly cost £10.00 





International Travel Zone 2 - 60 minutes 30 day rolling / 24 month 60 minutes to make or receive calls £60.00 



Euro / international travel booster countries 

Email and Internet (non BlackBerry/iPhone) 

500MB 

1GB 

Unlimited* 

(existing customers only) 

Tenures available 30 days / 18 months /24 months 30 days 30 days 

Monthly cost £5.00 £10.00 £5.00 

*Subject to fair use policy. 

Booster 

Euro Travel Booster 

International Zone 1 

International Zone 2 

Countries 

Austria, Azores, Balearic Islands (Spain), Belgium, Bulgaria, Cyprus (excluding North Cyprus), 

Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, 

Lithuania, Luxembourg, Madeira (Portugal), Malta, Monaco, Netherlands, Poland, Portugal, 

Romania, Slovakia, Slovenia, Spain, Sweden. Ireland, Canary Islands (Spain), French Guyana, 

Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Reunion, San Marino, Vatican City, 

Norway. Jersey, Guernsey, Isle of Man, Switzerland, Andorra, Faroe Islands 

Australia, Canada, China, Egypt, Hong Kong, India, Israel, New Zealand, Pakistan, S. Africa, 

Turkey, USA. 

All other destinations, excluding Nigeria and Cuba 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


43

Euro Internet 

ROAMING CHARGES 

Euro Internet 3MB Euro Internet 20MB Euro Internet 50MB 

Roaming calls 

Making calls per minute 

(anytime) 

Recieving calls per minute 

(anytime) 

Data Charges 

Cost 83p £4.17 £8.33 

Term 

(expires when MB allowance has been 

used or duration has passed) 

CALLING ABROAD CHARGES 

World zones 

Europe 

Ireland, Channel 

Islands & Isle of Man 

Countries 

Up to 1 day Up to 7 days Up to 30 days 

Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French 

Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, 

Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino Slovakia, Slovenia, 

Spain, Sweden, Switzerland and the Vatican. 

Euro Mobile Broadband 

Euro Broadband 3MB Euro Broadband 20MB Euro Broadband 50MB Euro Broadband 200MB 

Cost 83p £4.17 £8.33 £33.33 

How long it will take to use allowance About 15 minutes About 2 hours About a day About a month 

Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French 

Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, 

Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino Slovakia, Slovenia, 

Spain, Sweden, Switzerland and the Vatican. 

Andorra, Austria, Belgium, Cyprus, Czech Republic, 

Denmark, Faroe Islands, Finland, France, Germany, 

Gibraltar, Greece, Hungary, Italy, Liechtenstein, Luxembourg, 

Malta, Monaco, Netherlands, Norway, Poland, Portugal, San 

Marino, Slovak Republic, Spain, Sweden, Switzerland, Vatican 

Per minute 

17.02p 

Guernsey, Ireland, Isle of Man, Jersey 12.76p 

USA,Canada Canada, USA, US Virgin Islands 8.51p 

Australia, New Zealand Australia, New Zealand 25.53p 

Rest of the World See below 88.08p 

Making a call 

Minimum call 

charge 

Sending a text 

1.7p 17.02p 

Rest of the World: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, 

Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, 

Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, 

Congo, Congo (Dem Rep of), Cook Islands, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt, 

El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, 

Guam, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, 

Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, 

Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, 

Nigeria, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, 

Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, 

St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey 

(Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, 

Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. 

Zone 1: Eire, Channel Isles & Isle of Man 

Zone 1A: Ireland (Republic of), Isle of Man* 

Zone 1B: Guernsey, Jersey 

Zone 2: Europe 1 (EEA) 

Zone 1A 24p 6.6p From £1** 

Zone 1B 24p 6.6p £7.50 per MB 

Zone 2A* 24p 6.6p From £1** 

Zone 2B 24p 6.6p £7.50 per MB 

Zone 2A: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, 

Ireland, Isle of Man, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, 

Slovakia, Slovenia, Spain (inc Balearics), Sweden. 

Zone 2B: Canary Islands (Spain), French Guyana, Gibraltar, Guadelope, Guernsey, Jersey, Iceland, Liechtenstein, Martinique, Norway, Reunion, 

San Marino, St Barthelemy and St Martin (French West Indies territories), Vatican City 

Zone 3: Europe 2 (Non EEA) 55p 20p £7.50 per MB 

Zone 3: Andorra, Faroe Islands, Switzerland 

Zone 4: United States & Canada 55p 50p £7.50 per MB 

Zone 4: Canada, United States of America 

Zone 5: Australia & New Zealand 75p 30p £7.50 per MB 

Zone 5: Australia, New Zealand 

Zone 6: Rest of the World £1.40 £1.00 £7.50 per MB 

Zone 6: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, 

Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, 

Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, 

Congo (Dem Rep of), Cook Islands, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt, El 

Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, 

Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, 

Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, 

Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, 

Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, 

Saudi Arabia, Senegal, Serbia, wSeychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. 

Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey 

(Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, 

Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. 

*Please note that these prices are exclusive of VAT. **To use Web’n’Walk, Mobile Broadband and Instant Email whilst in the EU or EEA you will 

need to buy one of our Euro Internet or Euro Broadband Boosters unless you have opted out from this service. If you have opted out of Euro 

Boosters, data will cost £1.28 per MB in zones 1A and 2A and £7.50 per MB in zones 1B and 2B. If you are in any other part of the world it will 

cost £7.50 per MB. Go to the Euro Boosters page for more information. 

WorldClass 

WorldClass gives customers cheaper calling rates whilst they are abroad when in certain countries. 

• Customers can make calls for just 55p/min in 18 countries; and from Ireland just for 25p/min (inc VAT) with no additional monthly 

charge. 

• Customers are charged for a minimum of 1 minute when making a call from a WorldClass network, then at 30 second intervals. 

• Calls to voicemail and Customer Services from WorldClass partner networks will be charged at the WorldClass rates. 

• Calls received will be charged at the roaming rate. 

Customer can get WorldClass FREE by either calling Customer Services or adding it on via My T-Mobile. For frequent travellers this is a great 

way to save some money! 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


44

TRAVEL BOOSTERS 

INTERNET TRAVEL 

BOOSTERS 

BROADBAND TRAVEL 

BOOSTERS 

TRAVEL BOOSTER ZONES 

EUROPE EUROPE CONT. ROW A ROW B ROW C ROW D ROW D CONT. ROW E 

Booster 

Line rental 

Booster 

Line rental 

Austria Portugal Armenia 

Antigua and 

Barbuda 

Anguilla Afghanistain Lao USA 

EUROPE 

Euro 10MB £2.08 

Euro 50MB £8.33 

ROW A/E 

A/E 10MB £10.00 

A/E 50MB £30.00 

A/E 200MB £100.00 

ROW B 

B 10MB £20.00 

B 20MB £37.50 

EUROPE 

Euro 10MB £2.08 

Euro 20MB £4.17 

Euro 50MB £8.33 

ROW A/E 

A/E 10MB £10.00 

A/E 20MB £20.00 

A/E 50MB £30.00 

ROW B 

B 10MB £20.00 

B 20MB £37.50 

Belgium Romania Australia Bahamas Bermuda Albania Lebanon 

Bulgaria Slovakia China Barbados 

Brunel 

Darussalem 

Algeria 

Macau 

Cyprus Slovenia Culmbia Botswana Cape Verde Andorra Madagascar 

Czech 

Republic 

Spain Croatia Canada 

Cayman 

Islands 

Angola 

Maldives 

Denmark Sweden Ecuador Ivory Coast Chile Argentina 

Air and 

Maritime 

Estonia Switzerland India 

Dominican 

Republic 

Congo Azerbijan Mauritus 

Finland 

Reunion 

Islands 

Israel Egypt Dominica Bahrain Mongolia 

France French Guiana Macedonia Indonesia El Salvodor Bangladesh Mozambique 

Germany Monaco Mexico Jamaica Gabon Belarus Nepal 

Gibraltar Lichtenstein Peru Malaysia Grenada Bolivia Oman 

B 50MB £75.00 

B 50MB £75.00 

Greece San Marino Russia Monseratt Guyana 

Bosnia and 

Herzgovina 

Panama 

ROW C 

C 10MB £40.00 

C 20MB £75.00 

C 50MB £150.00 

ROW D 

D 10MB £75.00 

D 20MB £140.00 

D 50MB £280.00 

ROW C 

C 10MB £40.00 

C 20MB £75.00 

C 50MB £150.00 

ROW D 

D 10MB £75.00 

D 20MB £140.00 

D 50MB £280.00 

Guadeloupe Azores Turkey Morocco Honduras Brazil Paraguay 

Gurnsey Canary Islands New Zeland Hong Kong Cambodia Phillippines 

Hungary Madeira Nigeria Kenya Cameroon Qutar 

Iceland Martinique Saudi Arabia Lesotho Cuba Rwanda 

Ireland Vatican Senegal Namibia Faroe Islands Sudan 

Isle of Man Seychelles Nicaragua Fiji Tajikistan 

Italy Singapore Pakistan Gambia Uruguay 

Jersey South Africa St. Lucia Georgia Uzbekistan 

Latvia Sri Lanka Taiwan Ghana Vietnam 

Lithuania Serbia Thailand Greenland Zimbabwe 

Please note: BlackBerry users will not be able to buy the Internet Travel Boosters. Current roaming BlackBerry services will remain 

available for BlackBerry customers including the Worldwide Roaming Booster. Without the booster, data roaming anywhere in the 

world is charged at the default price per MB ( 58p ex vat Europe & £7.50 for ROW) up to a cap of £4 per day. In addition a monthly cap 

of £40 (ex vat) will be applied in Europe. All boosters last for 30 days from point of purchase,it or until you have used your full data 

allowance. Once your booster runs out you will have to buy another one in order to connect to the Internet. The cost of the booster 

will be added to your bill. 

Luxembourg 

Tanzinia 

Trinidad & 

Tobago 

Iraq 

Malta Uganda Tunisia Japan 

Netherlands 

Ukraine 

Turks and 

Calcos Islands 

Jordan 

Norway 

Zambia 

United Arab 

Emirates 

Kazakhstan 

Poland South Korea Venezuela Kuwait 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


45

COMPANY CONTACTS 

Account Managers Contact Number Email 

Connections - Upgrades, Miscellaneous and 

General enquiries 

Contact Number Email 

Business Development Manager 

(Midlands & Heart of England) 

Business Development Manager (North 

East & North West) 


West London) 


West) 


(Midlands) 


(South East) 

Internal Business Development 

Manager 


Manager 


Manager 

Cally Taylor 07956 180 900 cally.taylor@daisydistribution.com 

Lucy Kennedy 07876 407 040 lucy.kennedy@daisydistribution.com 

Debbie McGinn 07775 791 119 debbie.mcginn@daisydistribution.com 

Iain Matthews 07904 984 341 iain.matthews@daisydistribution.com 

Matt Rowland 07904 516 901 matt.rowland@daisydistribution.com 

Ryan Neale 07956 180 600 ryan.neale@daisydistribution.com 

Sean Allgrove 01473 382 094 sean.allgrove@daisydistribution.com 

Shapla Begum 01473 382 095 shapla.begum@daisydistribution.com 

Sam Mowles 01473 382 096 sam.mowles@daisydistribution.com 

Team Coach 

Connections Advisor 



Leon Smith 

Jamie Day 

Lewis Mark 

Gavin Locksmith 

01473 382 000 (Option 2) 

Fax number - 08442 930 002 

upgrades-admin@daisydistribution.com 

Connections - Ports Contact Number Email 

Team Coach 


Wayne Byford 

Shaun Riceman 

01473 382 000 (Option 2) 

Fax number - 08442 930 003 

Connections - New, Additionals and O2 

Fixed Line 

Team Coach 


ports@daisydistribution.com 

Contact Number Email 

Jermaine Clarke 

Michelle Bassett 

01473 382 000 

vets-connections@daisydistribution.com 

Internal Business Manager Iona Auchterlonie 01661 839 644 iona.auchterlonie@daisydistribution.com 

Orange Business Specialist Michelle Berry 07747 800 194 michelle.berry@daisydistribution.com 

Vodafone Business Specialist Sarah Brearley 07956 180 500 sarah.brearley@daisydistribution.com 

O2 Fixed Line Specialist Steve Cox 07973 349 401 steve.cox@daisydistribution.com 

Sales Support Contact Number Email 

Sales Support and Connections 

Manager 

Sarah Watts 

Fax number - 08442 930 004 

O2 Fixed Line - o2fixedline@daisydistribution.com 

New Dealer Applications Contact Number Email 

New Dealer Applications Carla Davies 01473 382 010 

newdealers@daisydistribution.com 

Fax number - 01473 382 011 

Contract and Proofs Contact Number Email 

Data Administrator Karen Clayton 01473 382 045 

karen.clayton@daisydistribution.com 

Fax number - 01473 382 046 

Sales Support Advisor 

Dale Osman 


Cherie Griffiths 

01473 382 000 (Option 1) 


Davina Lockett 


Carina Winget 

Sales Support Fax - 08442 930 001 

salessupport@daisydistribution.com 

Service Delivery Team Contact Number Email 

Service Delivery Advisors - 

b2bconnections@daisydistribution.com 

Service Delivery Manager Claire Kennedy claire.kennedy@daisydistribution.com 

01473 382 000 

Connections Team Leader Leanne Renner leanne.renner@daisydistribution.com 

Proofs Quality Claire Kennedy claire.kennedy@daisydistribution.com 

Retentions and Funding Contact Number Email 

Retentions and Funding Specialist 

Retentions and Funding Specialist 

Lee Reynolds (O2) 

Lorraine Mills (Vodafone) 

01473 382 056 retentions-funding@daisydistribution.com 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


46

COMPANY CONTACTS CONTINUED 

NETWORK CONTACTS 

Finance Contact Number Email 

Financial Accountant 

Financial Accountant Assistant 

Sarah Margetts 

Lorraine Butler 

Orange Contact Details Contact Number Website 

Finance Administrator/Purchase Ledger 

Debbie Smith 

Tele Registrations 08000 792222 

Commissions Payable Manager 

Finance/Query Assistant 

Sally Howard 

Julie Newby 

01473 382 000 

Please visit the Daisy Partner Portal 

(DPP) to find out your relevant Accounts 

Assistant’s email address. 

Enable Helpline 08000 796 666 (Option 6) 

Customer Service 

07973 100150 / 150 on Handset 

Finance Administrator 

Sarah Buckingham 

Upgrade Authorisation 08000 794010 (Option 1) 



Nick Bendall 

James Wilson 

28 Day Faulty Replacement 08000 790165 

Mobile Number Portability (MNP) 0870 870 8888 

www.orange.co.uk 

Credit Controller Colin Johnson 01473 382 000 colin.johnson@daisydistribution.com 

Pay As You Go Customer Services (Info, Top-Ups etc) 

07973 100450 / 450 on Handset 

Fax number - 01473 382 011 - 

Marketing Contact Number Email 

Marketing Executive Verity Gray 01473 382 073 verity.gray@daisydistribution.com 

Pay As You Go Registration 08000 790006 

Pay As You Go Contract Registrations (N+3) 08000 790200 

Change of Ownership 08000 790005 

Marketing Executive Susan Glasgow 01661 839 556 susan.glasgow@daisydistribution.com 

Marketing/Design Assistant Elizabeth Percival 01473 382 016 elizabeth.percival@daisydistribution.com 

Fax number - 01473 382 011 - 

Stores Contact Number Email 

Stores Supervisor 

Phillip Cooke 

Stores Assistant 

Hugh Green 


Thomas Keppell 

01473 382 000 

stores@daisydistribution.com 

O2 Contact Details Contact Number Website 

Consumer Customer Services (Gateway Customers) 

Business Customer Services (Gateway Customers) 

0844 809 0202 / 100 on Handset 

08009 777027 / 8002 on Handset 

www.o2.co.uk 

https://sales.o2.co.uk/ 

Best for Business Customer Services 

08003 280002 / 8002 on Handset 


Raymond Beckett 

Fax number - 08442 930 005 

Returns Contact Number Email 

Vodafone Contact Details Contact Number Website 

Returns Phillip Cooke 01473 382 000 

returns@daisydistribution.com 

Fax number - 08442 930 005 

Repair Centre Contact Number Email 

Customer Services 

08700 700191 / 191 on Handset 

Business Customer Services 08704 500111 

Business Technical Support 08704 550450 

www.vodafone.co.uk 

http://partners.vodafone.co.uk 

Repair Centre 

Amanda Rice 

One Net Customer Services 08454 402 074 (191 on One Net Handset) vodafoneonenet@vodafone.com 

Repair Centre 

Repair Centre 

Opening Hours 

Cathy McGlachie 

Gemma Cronin 

01473 382 000 service.centre@daisydistribution.com 

Monday - Friday 9.00am - 5.00pm 

Q4 2012 | v1.1 - 01.11.12 | E&OE 


47

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