Tariff Update - Daisy Distribution

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O2 BUSINESS LANDLINE O2 Landline Existing O2 mobile customers Non-O2 mobile customers Analogue monthly costs (ex VAT) £11.50 £13.50 £14.50 £16.50 Analogue inclusive minutes - 200 minutes of UK calls to O2 mobiles - 200 minutes of UK calls to O2 mobiles ISDN2 (2 channels) ISDN30 (8-30 channels) Calls only (no line with O2) £22.00 for 2 channels - Receive 200 minutes of UK calls to O2 Mobiles for £2 per month per ISDN2 line £14.00 per channel No monthly line rental to O2 MINUTE BUNDLES FOR LANDLINE CUSTOMERS - monthly costs Minute Bolt Ons - Customers can choose to add more than one Bolt On. They can choose to add every single one as long as its not more than one of each. UK calls only, minutes are valid for one month and unused minutes do not rollover to the following month. Please note that once all the minutes within the Bolt Ons is used - the price per minute will revert back to the original call tariff pricing. Minutes* Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines 200 n/a £4.20 £1.82 250 £8.63 n/a n/a 500 £15.81 £10.20 £4.40 1000 £28.75 £19.80 £8.47 2000 £51.75 £36.00 £16.50 3000 n/a £52.20 £23.93 5000 £115.00 £84.00 £38.50 7000 n/a £108.00 £51.98 10000 £201.25 £156.00 £71.50 20000 £345.00 £300.00 £137.50 50000 £862.50 £756.00 £346.50 75000 £1293.75 £1140.00 £522.50 100000 £1600.00 £1400.00 £650.00 All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. *The total number of inclusive minutes that a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutes per account. Q4 2012 | v1.1 - 01.11.12 | E&OE Daisy Distribution is a trading name of Anglia Telecom Centres Limited 16
O2 BUSINESS LANDLINE CALL COSTINGS Call tariffs Call connection charge* Landlines (01,02,03 numbers) O2 Mobiles Cost per minute 2p 1p 6p LEVEL 2 - INCLUDED AS STANDARD ON LANDLINE (ANALOGUE), ISDN2 AND ISDN30 • The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. • Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays. • If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day. • Work will normally only be carried out during these working hours. • Customers can request a flexible appointment. Other Mobiles (except 3) 3 Mobiles 13p 0845 Local Up to 3.5p 08705 National Up to 1.5p Premium Rate Numbers *Charge doesn’t apply to calls within the inclusive allowance or minute bundles. Calls only - No line with O2 8p 6.22p to 161.80p (depending on the number) The customer pays BT for their line and O2 for their calls. They do not qualify for the unlimited calls to O2 mobiles if they choose this option. The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers, the emergency services and operator. If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another operator from taking calls only. Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. Customers can use these services as much as they like at no extra charge: 1471 - see which number called last • 141 - hide their number when they call Customers can use these services on a ‘pay as you use’ basis: 3 way calls • Ringback - an engaged number calls back when free Customers can pay a bit more a month to add: 1571 answer phone • Call waiting - answer one call while on another • Call Barring - block calls to premium numbers • Call Forwarding - send all calls to another number • Call Divert - send calls to another number if they can’t or don’t pick up • Smart Divert - set up call diverts over the phone when away • Call Sign - add another number with its own ringtone • Caller display - see who’s calling Please visit the O2 sales website for pricing structure http://sales.o2.co.uk BUSINESS O2 LANDLINE INSTALLATION CHARGES Line rental and installation charges Line rental Analogue ISDN2 Lines ISDN30 Lines £11.50 / £13.50 for O2 customers £14.50 / £16.50 for non O2 customers £11.00 per channel, per month Installation charge for new lines £67.00 £232.50 per line £14.00 per channel, per month (8-30 channels) £550.00 plus £30.00 per channel for new line provisions Line transfer cost £3.00 per line £11.30 per line £75.00 per line Convert landline to ISDN2 - £202.74 - Clearing faults O2 aim to clear faults that don’t require an engineer appointment before midnight on the working day after the fault is reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an engineer appointment by midnight on the date of the appointment. LEVEL 3 - CHARGEABLE AT £4.00 PER MONTH PER LANDLINE/ISDN2/ ISDN30 CHANNEL • The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays. • Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays). • If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day. • Work will normally only be carried out during these working hours. Clearing faults O2 aim to clear faults that don’t require an engineer appointment by 11.59pm on the day the fault’s reported, if reported before 12.59pm. Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment. LEVEL 4 - CHARGEABLE AT £5.00 PER MONTH, PER LINE/CHANNEL • This service operates 24 hours a day, 7 days per week including Bank and Public Holidays. • The target fix time is six hours*. • This is not included in the line rental of any landline product • Customers can upgrade to Service Level 4 for an additional £5.00 per landline, ISDN2 or ISDN30 channel. Clearing faults O2 aim to clear faults that don’t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6 hours of the appointment time or midnight on the appointment date. * This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged. FLEXIBLE APPOINTMENTS Normal Engineering slots are booked: Flexible appointments allows for the following: Flexible appointments are charged at £12.50 O2 EXPEDITED REPAIR Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis. WANT TO SELL O2 LANDLINE Monday – Friday: 8am – 1pm (AM slot) and 1pm – 6pm (PM slot) • Pre 8am • Post 6pm • Saturday (AM or PM slot) Customer on this package: Level Two Level Three One-off repair at this package’s service level Level Three Level Four Level Four Cost (ex VAT) £500.00 per landline/ISDN2 line £650.00 per landline/ISDN2 line £150.00 per landline/ISDN2 line £500.00 per ISDN30 line The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form. Q4 2012 | v1.1 - 01.11.12 | E&OE Daisy Distribution is a trading name of Anglia Telecom Centres Limited 17
Page 1 and 2: Tariff Guide Q4 2012 | V1.1 Become
Page 3 and 4: Contents VODAFONE TARIFFS O2 TARIFF
Page 5 and 6: VODAFONE BUSINESS SHARER PLANS - WI
Page 7 and 8: VODAFONE Business Single Plans - wi
Page 9 and 10: VODAFONE CALLER PLUS BUSINESS TARIF
Page 11 and 12: VODAFONE MOBILE BROADBAND BLACKBERR
Page 13 and 14: VODAFONE WORLD ROAMING AND INTERNAT
Page 15: Tariff Update unlimited ‘on and o
Page 19 and 20: Business On & On Tariffs Cost per m
Page 21 and 22: DATA CORE ALLOWANCES The Basics The
Page 23 and 24: JUST FOR MOBILE BROADBAND Mobile Br
Page 25 and 26: O2 INTERNATIONAL FAVOURITES Bolt On
Page 27 and 28: Tariff Update lower price points on
Page 29 and 30: ORANGE BUSINESS CORPORATE PLANS - 2
Page 31 and 32: ORANGE BUSINESS SIM ONLY STEP 1 - C
Page 33 and 34: OUT OF BUNDLE RATES, IDD CALL RATES
Page 35 and 36: ORANGE SMALL BUSINESS DATA BUNDLES
Page 37 and 38: ORANGE BUSINESS PHOTO MESSAGE BUNDL
Page 39 and 40: Business 1-Plan - 12 & 18 Months St
Page 41 and 42: Business SIM ONLY Plans Step 1 - Ch
Page 43 and 44: Business Mobile Broadband Shared Eu
Page 45 and 46: TRAVEL BOOSTERS INTERNET TRAVEL BOO
Page 47: COMPANY CONTACTS CONTINUED NETWORK

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