Tariff Update - Daisy Distribution

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BUSINESS FLEXIBILITY - O2 RETENTION TOOLS TEMPORARY SUSPENSION Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles. That’s why O2 have provided Temporary Suspension. WHAT IS IT The service allows customers to suspend some of their mobiles for a limited period. Suspended mobiles won’t be able to make outbound calls but will continue to receive inbound calls. This means that customers can remain contactable, at a time when securing new business and retaining existing customers is more important than ever. The customer won’t have to pay a monthly subscription for any suspended mobiles and there won’t be any call charges. That means reduced cost for their business. And when circumstances improve, it’s easy for them to reactivate the mobiles and add them back onto their account. You can offer the service for three, six or twelve months. The maximum total suspension period is fifteen months. WHO IS IT FOR Existing customers who are downsizing, but want to keep their numbers. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. How much does it cost • Free for the first three months • £10 one off for an additional six months • £20 one off for an additional 12 months There are no reactivation costs. Once a mobile is reactivated, standard monthly subs apply. ANYTHING ELSE SIM ONLY TARIFFS The simple way for customers to cut costs. These are tariffs with no new mobile, just a SIM. You can use these tariffs to reassure prospects and customers that O2 can be flexible and help them control costs in the future if their circumstances change. Where necessary you can discuss SIM only at acquisition to help close deals (i.e. 'this is something we can offer you in the future'), but it can only be used at the point of re-sign. They are available on 24 and 36 month contracts (36 months applicable to legacy tariffs only) and are up to £15 less than the standard tariffs. Adding additional users costs almost 50% less too. These tariffs offer exactly the same minutes, texts and benefits as the standard tariffs and are available to customers who are out of contract or within 30 days of their contract end date. And remember, as the customer doesn’t get a new mobile, you won’t need to supply/ and or subsidise any hardware. Available at point of re-sign only (must be out of commitment) Please note that SIM Only is not applicable on O2 migrations or for customers you do not manage currently. O2 CONVERT For some businesses, cutting costs means reducing their workforce – which in turn means they may want to cancel some of the mobiles on their account. If this happens mid-contract, they will usually have to pay termination fees. To help customers in this situation, O2 have developed O2 Convert. WHAT IS IT O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave. These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills. This saves the customer money and enables them to help people impacted by downsizing. WHO IS IT FOR Existing customers who are downsizing or those who want to reduce the number of business mobiles they provide to their staff. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. ANYTHING ELSE • Users can choose any consumer Pay Monthly tariff. • If the handset is a primary user/parent – this status needs to be moved to another user. • Not available if the customer is in arrears. • Until the transfer is complete, the customer is still responsible for any account charges relating to the handset being moved. • There are limits to how many handsets a customer can have on O2 Convert refer to the Sales Website for full details before offering this to customers. IMPORTANT – it will not count as a disconnection. • There are limits to how many handsets a customer can have on Temporary Suspension - refer to The Sales Website for full details before offering this to customers. • Not available if the customer is in arrears. • Customers who leave O2 while in suspension will have terminations fees applied at full rate. • Customers contract end date will be extended by the suspension period for the suspended mobiles only. • If the handset is a primary user/parent – this status needs to be moved to another user. • Rollover minutes accrued will be lost. • Voicemail will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers. IMPORTANT: it will not count as a disconnection. Q4 2012 | v1.1 - 01.11.12 | E&OE Daisy Distribution is a trading name of Anglia Telecom Centres Limited 26
Tariff Update lower price points on orange solo The refreshed Orange Solo plan includes the following new lower entry points: • £15 - with 200 minutes/texts and 200MB data • £20 - with 400 minutes/texts and 500MB data This is a fantastic opportunity for your customers with lower usage requirements to control their spend. Orange care - removed from sale finished /ending • Half price solo 55 and Data bundle ended 30/09/2012. • Half price SIM Only on all 12 month Business SIM plans ended 30/09/2012. ORANGE DOWNGRADE POLICY You can downgrade one price point only at mid point of the contract term i.e. 6/9/12 months for 12/18/24 month contracts. From Monday 1st October Orange care will no longer be available for connection - this is in advance of a new, exciting proposition which will be available soon! HOW TO SET-UP ORANGE BIS To activate your Orange BlackBerry BIS device please visit: www.blackberry.orange.co.uk Q4 2012 | v1.1 - 01.11.12 | E&OE Daisy Distribution is a trading name of Anglia Telecom Centres Limited 27
Page 1 and 2: Tariff Guide Q4 2012 | V1.1 Become
Page 3 and 4: Contents VODAFONE TARIFFS O2 TARIFF
Page 5 and 6: VODAFONE BUSINESS SHARER PLANS - WI
Page 7 and 8: VODAFONE Business Single Plans - wi
Page 9 and 10: VODAFONE CALLER PLUS BUSINESS TARIF
Page 11 and 12: VODAFONE MOBILE BROADBAND BLACKBERR
Page 13 and 14: VODAFONE WORLD ROAMING AND INTERNAT
Page 15 and 16: Tariff Update unlimited ‘on and o
Page 17 and 18: O2 BUSINESS LANDLINE CALL COSTINGS
Page 19 and 20: Business On & On Tariffs Cost per m
Page 21 and 22: DATA CORE ALLOWANCES The Basics The
Page 23 and 24: JUST FOR MOBILE BROADBAND Mobile Br
Page 25: O2 INTERNATIONAL FAVOURITES Bolt On
Page 29 and 30: ORANGE BUSINESS CORPORATE PLANS - 2
Page 31 and 32: ORANGE BUSINESS SIM ONLY STEP 1 - C
Page 33 and 34: OUT OF BUNDLE RATES, IDD CALL RATES
Page 35 and 36: ORANGE SMALL BUSINESS DATA BUNDLES
Page 37 and 38: ORANGE BUSINESS PHOTO MESSAGE BUNDL
Page 39 and 40: Business 1-Plan - 12 & 18 Months St
Page 41 and 42: Business SIM ONLY Plans Step 1 - Ch
Page 43 and 44: Business Mobile Broadband Shared Eu
Page 45 and 46: TRAVEL BOOSTERS INTERNET TRAVEL BOO
Page 47: COMPANY CONTACTS CONTINUED NETWORK

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