Tariff Update - Daisy Distribution

O2 BUSINESS LANDLINE CALL COSTINGS
Call tariffs
Call connection charge*
Landlines (01,02,03 numbers)
O2 Mobiles
Cost per minute
2p
1p
6p
LEVEL 2 - INCLUDED AS STANDARD ON LANDLINE (ANALOGUE), ISDN2
AND ISDN30
• The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays.
• Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays.
• If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day.
• Work will normally only be carried out during these working hours.
• Customers can request a flexible appointment.
Other Mobiles (except 3)
3 Mobiles 13p
0845 Local Up to 3.5p
08705 National Up to 1.5p
Premium Rate Numbers
*Charge doesn’t apply to calls within the inclusive allowance or minute bundles.
Calls only - No line with O2
8p
6.22p to 161.80p (depending on the number)
The customer pays BT for their line and O2 for their calls.
They do not qualify for the unlimited calls to O2 mobiles if they choose this option.
The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers,
the emergency services and operator.
If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another
operator from taking calls only.
Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm.
Customers can use these services as much as they like at no extra charge: 1471 - see which number called last • 141 - hide their number
when they call
Customers can use these services on a ‘pay as you use’ basis: 3 way calls • Ringback - an engaged number calls back when free
Customers can pay a bit more a month to add: 1571 answer phone • Call waiting - answer one call while on another • Call Barring - block
calls to premium numbers • Call Forwarding - send all calls to another number • Call Divert - send calls to another number if they can’t or
don’t pick up • Smart Divert - set up call diverts over the phone when away • Call Sign - add another number with its own ringtone • Caller
display - see who’s calling
Please visit the O2 sales website for pricing structure http://sales.o2.co.uk
BUSINESS O2 LANDLINE INSTALLATION CHARGES
Line rental and
installation charges
Line rental
Analogue ISDN2 Lines ISDN30 Lines
£11.50 / £13.50
for O2 customers
£14.50 / £16.50
for non O2 customers
£11.00 per channel,
per month
Installation charge for new lines £67.00 £232.50 per line
£14.00 per channel, per month
(8-30 channels)
£550.00 plus £30.00 per channel
for new line provisions
Line transfer cost £3.00 per line £11.30 per line £75.00 per line
Convert landline to ISDN2 - £202.74 -
Clearing faults
O2 aim to clear faults that don’t require an engineer appointment before midnight on the working day after the fault is reported. If an
engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an
engineer appointment by midnight on the date of the appointment.
LEVEL 3 - CHARGEABLE AT £4.00 PER MONTH PER LANDLINE/ISDN2/
ISDN30 CHANNEL
• The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays.
• Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays).
• If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day.
• Work will normally only be carried out during these working hours.
Clearing faults
O2 aim to clear faults that don’t require an engineer appointment by 11.59pm on the day the fault’s reported, if reported before 12.59pm.
Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the
SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment.
LEVEL 4 - CHARGEABLE AT £5.00 PER MONTH, PER LINE/CHANNEL
• This service operates 24 hours a day, 7 days per week including Bank and Public Holidays.
• The target fix time is six hours*.
• This is not included in the line rental of any landline product
• Customers can upgrade to Service Level 4 for an additional £5.00 per landline, ISDN2 or ISDN30 channel.
Clearing faults
O2 aim to clear faults that don’t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI
is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6
hours of the appointment time or midnight on the appointment date.
* This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged.
FLEXIBLE APPOINTMENTS
Normal Engineering slots are booked:
Flexible appointments allows for the following:
Flexible appointments are charged at £12.50
O2 EXPEDITED REPAIR
Customers on Level Two and Level Three
packages can request a faster repair service
on a per occasion basis.
WANT TO SELL O2
LANDLINE
Monday – Friday: 8am – 1pm (AM slot) and 1pm – 6pm (PM slot)
• Pre 8am
• Post 6pm
• Saturday (AM or PM slot)
Customer on
this package:
Level Two
Level Three
One-off repair at this
package’s service level
Level Three
Level Four
Level Four
Cost
(ex VAT)
£500.00 per landline/ISDN2 line
£650.00 per landline/ISDN2 line
£150.00 per landline/ISDN2 line
£500.00 per ISDN30 line
The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form.
Q4 2012 | v1.1 - 01.11.12 | E&OE
Daisy Distribution is a trading name of Anglia Telecom Centres Limited
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