Tariff Update - Daisy Distribution

BUSINESS FLEXIBILITY - O2 RETENTION TOOLS
TEMPORARY SUSPENSION
Customers reducing their workforce may not want the additional worry of losing key
contact numbers if they also cancel their mobiles. That’s why O2 have provided Temporary
Suspension.
WHAT IS IT
The service allows customers to suspend some of their mobiles for a limited period.
Suspended mobiles won’t be able to make outbound calls but will continue to receive
inbound calls. This means that customers can remain contactable, at a time when
securing new business and retaining existing customers is more important than ever.
The customer won’t have to pay a monthly subscription for any suspended mobiles and
there won’t be any call charges. That means reduced cost for their business. And when
circumstances improve, it’s easy for them to reactivate the mobiles and add them back
onto their account.
You can offer the service for three, six or twelve months. The maximum total suspension
period is fifteen months.
WHO IS IT FOR
Existing customers who are downsizing, but want to keep their numbers. The customer
must be more than six months into their current contract and have six or more handsets
on their account. You can also use with prospects and at the point of re-sign to reassure
them that we can be flexible if they face financial problems later.
How much does it cost
• Free for the first three months
• £10 one off for an additional six months
• £20 one off for an additional 12 months
There are no reactivation costs. Once a mobile is reactivated, standard monthly subs apply.
ANYTHING ELSE
SIM ONLY TARIFFS
The simple way for customers to cut costs.
These are tariffs with no new mobile, just a SIM. You can use these tariffs to reassure
prospects and customers that O2 can be flexible and help them control costs in the future
if their circumstances change.
Where necessary you can discuss SIM only at acquisition to help close deals (i.e. 'this is
something we can offer you in the future'), but it can only be used at the point of re-sign.
They are available on 24 and 36 month contracts (36 months applicable to legacy tariffs
only) and are up to £15 less than the standard tariffs. Adding additional users costs
almost 50% less too.
These tariffs offer exactly the same minutes, texts and benefits as the standard tariffs
and are available to customers who are out of contract or within 30 days of their
contract end date.
And remember, as the customer doesn’t get a new mobile, you won’t need to supply/
and or subsidise any hardware. Available at point of re-sign only (must be out of
commitment)
Please note that SIM Only is not applicable on O2 migrations or for customers you do
not manage currently.
O2 CONVERT
For some businesses, cutting costs means reducing their workforce – which in turn
means they may want to cancel some of the mobiles on their account. If this happens
mid-contract, they will usually have to pay termination fees. To help customers in this
situation, O2 have developed O2 Convert.
WHAT IS IT
O2 Convert allows customers to avoid termination fees by letting their employees take
their mobile numbers with them when they leave. These mobile numbers are migrated
to consumer Pay Monthly contracts and moving forward ex-employees pick up their
own bills. This saves the customer money and enables them to help people impacted by
downsizing.
WHO IS IT FOR
Existing customers who are downsizing or those who want to reduce the number of
business mobiles they provide to their staff. The customer must be more than six months
into their current contract and have six or more handsets on their account. You can also
use with prospects and at the point of re-sign to reassure them that we can be flexible if
they face financial problems later.
ANYTHING ELSE
• Users can choose any consumer Pay Monthly tariff.
• If the handset is a primary user/parent – this status needs to be moved to another user.
• Not available if the customer is in arrears.
• Until the transfer is complete, the customer is still responsible for any account
charges relating to the handset being moved.
• There are limits to how many handsets a customer can have on O2 Convert refer to the
Sales Website for full details before offering this to customers.
IMPORTANT – it will not count as a disconnection.
• There are limits to how many handsets a customer can have on Temporary
Suspension - refer to The Sales Website for full details before offering this to customers.
• Not available if the customer is in arrears.
• Customers who leave O2 while in suspension will have terminations fees applied at
full rate.
• Customers contract end date will be extended by the suspension period for the
suspended mobiles only.
• If the handset is a primary user/parent – this status needs to be moved to another user.
• Rollover minutes accrued will be lost.
• Voicemail will be deactivated for suspended mobiles and it will not be possible to
divert calls to other numbers.
IMPORTANT: it will not count as a disconnection.
Q4 2012 | v1.1 - 01.11.12 | E&OE
Daisy Distribution is a trading name of Anglia Telecom Centres Limited
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