OfficeMaster for SMTP Fax, SMS, Voicemail and CTI solution for ...

Voicemail
OfficeMaster adds a voice buffer to the computer network. If a
subscriber is not present, or their line is engaged, OfficeMaster
uses call forwarding to ensure that the caller is connected with
the right personal answering machine (Voicebox). New voice
messages are saved in the relevant mailserver Inbox. The user
can click a message to listen to it at their workstation.
If they are on the move they can listen to their messages in
their Voicebox remotely. If the number of the telephone that
is used to listen to messages remotely is recorded in the user
management system, there is no need to enter the PIN, during
a remote voicemail check.
CTI (Computer Telephony Integration)
A TAPI server (3rd party TAPI) is needed to enable use of the
extensive CTI functionality that is integrated in OfficeMaster. This
server is used for communication with the relevant telephone
exchange.
The OfficeMaster CTI Server component sets up or receives
calls via the TAPI server. The CTI Server stores all inbound and
outbound calls for all CTI users, most importantly including all
calls that a user has not been able to take.
The CTI Client, which is installed on the user’s computer, provides
a multitude of telephony functions.
• The user can set up a call by clicking on entries in calling
lists or telephone books.
• Telephone numbers can be used for calling from any applications
that are open on the Desktop, via the Clipboard.
• Telephone numbers can be extracted from web pages and
e-mails automatically.
• Each telephone call can be forwarded, or used in a telephone
conference, on screen.
The CTI Client includes a programming interface (API) which
provides a very easy way to integrate telephone functions in
other applications such as CRM and ERP.
OfficeMaster: administrators‘ view
System requirements
Communication interface:
• OfficeMaster Gate
• OfficeMaster over IP (for VoIP networks)
OfficeMaster 10 or 25 for SMTP can also be used with active ISDN hardware
supplied by AVM or Dialogic.
Hardware:
• x86 / x64 processor with min. 1 GHz
• min. 512 MB RAM
• min. 500 MB free hard disk memory
Operating system:
• Windows Vista
• Windows Server 2008 / 2003
• Windows XP
Software:
Ferrari electronic offers three different license packages to meet
your different requirements:
• OfficeMaster for SMTP / Windows with license for any number
of users and two lines / B-channels, two TAPI lines
• OfficeMaster 25 for SMTP / Windows with license for 25
users and two lines / B-channels, two TAPI lines
• OfficeMaster 10 for SMTP / Windows with license for 10
users and two lines / B-channels, two TAPI lines
• optional: OfficeMaster line (line extension) for all Office-
Master license packages
• optional: OfficeMaster TAPI line (5 line extension for simultaneously
used TAPI connections) for all OfficeMaster
variants
• optional: OfficeMaster user (user extension) for OfficeMaster
10 and OfficeMaster 25
OfficeMaster for SMTP runs as a service under Windows. All
settings, such as the type and number of OfficeMaster Gates,
LDAP queries for the user data, automatic printing etc., are
made via a configuration program which can be installed on
any computer in the network. The Server’s individual components
generate informative ASCII log files, with a configurable
log level. Each of these log files contains information for the
previous five days.
Ferrari electronic AG
Ruhlsdorfer Str. 138
14513 Teltow, Germany
Infoline +49 (3328) 455 991
Fax +49 (3328) 455 960
Email info@ferrari-electronic.de