Annual Report 2011 - Legal Services Commissioner

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Legal Services Commissioner Annual Report Ordered to be printed VICTORIAN GOVERNMENT PRINTER September 2011 PP No. 55, Session 2010-11 Legal Services Commissioner Level 9, 330 Collins Street MELBOURNE VICTORIA 3000 GPO Box 492 Melbourne VIC 3001 Ausdoc: DX185 ABN: 66 489 344 310 Telephone: (03) 9679 8001 1300 796 344 (local call within Victoria) Fax: (03) 9679 8101 Email: admin@lsc.vic.gov.au Website: www.lsc.vic.gov.au ii Legal Services COMMISSIONER Annual Report 2011
Contents About the Legal Services Commissioner 3 Commissioner’s report 4 Achievements and significant events 6 Chapter 01 Report of operations 7 Complaints handling 7 Educating the legal profession and consumers of legal services 22 Projects and research 26 Building and maintaining relationships 27 Responding to emerging issues 28 Chapter 02 Human resources 29 Organisational structure 29 Workforce data and staffing trends 30 Staff training and professional development 31 Chapter 03 Governance 33 Compliance statements 33 Chapter 04 Financial report 39 Chapter 05 Complaints data 71 Introduction to complaints data 71 Part 1 Complaints data under the Legal Profession Act 2004 72 Part 2 Complaints and disputes data under the Legal Practice Act 1996 85 Appendix 01 Delegations 87 Appendix 02 Disclosure index 94
Page 1: Annual Report 2011
Page 5 and 6: About the Legal Services Commission
Page 7 and 8: Litigation Our court cases often pr
Page 9 and 10: Chapter 01 Report of operations Thi
Page 11 and 12: Figure 4: Top six issues that featu
Page 13 and 14: Complaints about service related is
Page 15 and 16: Figure 6: Disciplinary complaint ou
Page 17 and 18: Own motion investigations The LSC m
Page 19 and 20: VCAT decisions in matters involving
Page 21 and 22: Legal Services Commissioner v Brott
Page 23 and 24: Complaints outstanding There were 8
Page 25 and 26: Educating consumers of legal servic
Page 27 and 28: Specialist legal services • Musli
Page 29 and 30: Building and maintaining relationsh
Page 31 and 32: Chapter 02 Human resources Organisa
Page 33 and 34: Involvement in the Victorian Public
Page 35 and 36: Chapter 03 Governance Freedom of In
Page 37 and 38: • As a result of management commi
Page 39 and 40: Figure 21: LSC waste generation Dai
Page 41 and 42: Chapter 04 Financial report For the
Page 43 and 44: Chapter 04 Financial report 41
Page 45 and 46: Balance sheet As at 30 June 2011 20
Page 47 and 48: Cash flow statement For the financi
Page 49 and 50: D. Scope and presentation of financ
Page 51 and 52: Receivables category includes cash
Page 53 and 54:
Conditional LSL is disclosed as a n
Page 55 and 56:
Standard/ Interpretation Summary Ap
Page 57 and 58:
3. Expenses from transactions conti
Page 59 and 60:
6. Plant and equipment Plant and eq
Page 61 and 62:
7. Intangible assets COMPUTER SOFTW
Page 63 and 64:
11. Superannuation Employees of the
Page 65 and 66:
2010 Contractual financial assets C
Page 67 and 68:
14.7. Maturity analysis of contract
Page 69 and 70:
18. Remuneration of executives The
Page 71 and 72:
Chapter 04 Financial report 69
Page 73 and 74:
Chapter 05 Complaints data This cha
Page 75 and 76:
Figure 30: Own motion investigation
Page 77 and 78:
Figure 33: Complaints finalised The
Page 79 and 80:
Figure 37: Outcomes of closed mixed
Page 81 and 82:
Figure 42: Disciplinary application
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NO. VCAT REF. DATE CHARGE REFERRED
Page 85 and 86:
Figure 43: Disciplinary application
Page 87 and 88:
Part 2 Complaints and disputes unde
Page 89 and 90:
Appendix 01 Delegations Under secti
Page 91 and 92:
Date of delegation 22 September 201
Page 93 and 94:
Date of delegation Delegate Functio
Page 95 and 96:
Date of revocation Date of delegati
Page 97 and 98:
Legislation Requirement Page refere
Page 99 and 100:
Tudor RP is Australian made and con
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Annual Report 2011 - Legal Services Commissioner

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