23.02.2014 Views

Practice Final Exam – STCC204 The following are the ... - Statistics

Practice Final Exam – STCC204 The following are the ... - Statistics

Practice Final Exam – STCC204 The following are the ... - Statistics

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

17. A food company uses filling machines to package 12 ounce boxes of a certain type of breakfast cereal. <strong>The</strong><br />

variability in this process is due to chance causes only. This process is said to be<br />

a. changable<br />

d. in control<br />

b. assignable<br />

e. None of <strong>the</strong> above.<br />

c. out of control<br />

18. <strong>The</strong> owner of a grounds-keeping service wants to identify <strong>the</strong> reasons why past clients discontinued service<br />

with his company. Given below is a P<strong>are</strong>to chart for data <strong>the</strong> owner collected from clients who discontinued<br />

service in <strong>the</strong> past year. <strong>The</strong> categories <strong>are</strong>:<br />

1-too expensive<br />

2-dissatisfied with quality of service<br />

3-moved<br />

4-too many missed appointments<br />

5-o<strong>the</strong>r<br />

Based on this chart, which of <strong>the</strong> <strong>following</strong><br />

statements <strong>are</strong> true for <strong>the</strong> 39 clients<br />

represented in <strong>the</strong> chart?<br />

1) Expense is <strong>the</strong> most frequent<br />

reason for discontinuing service.<br />

2) Customer dissatisfaction with<br />

service accounts for 71.8% of <strong>the</strong><br />

reasons for discontinuing sevice.<br />

3) <strong>The</strong> “o<strong>the</strong>r” category accounts for<br />

<strong>the</strong> largest percentage of <strong>the</strong><br />

reasons for discontinuing service.<br />

a. 1,2 and 3<br />

b. 2 only<br />

c. 1 and 2<br />

d. 1 and 3<br />

e. 1 only<br />

Count<br />

40<br />

30<br />

20<br />

10<br />

0<br />

Defect 1 2 3 4 5<br />

Count<br />

Percent<br />

Cum %<br />

P<strong>are</strong>to Chart for Defect<br />

16 12 5 3 3<br />

41.0 30.8 12.8 7.7 7.7<br />

41.0 71.8 84.6 92.3 100.0<br />

19. In a production process, four items were sampled every hour to set up a control chart for <strong>the</strong> process. <strong>The</strong><br />

initial information obtained is shown below.<br />

Measurement<br />

Time 1 2 3 4<br />

9 a.m. 1.0 4.0 5.0 2.0<br />

10 a.m. 2.0 3.0 2.0 1.0<br />

11 a.m. 1.0 7.0 3.0 5.0<br />

What <strong>are</strong> <strong>the</strong> control limits for <strong>the</strong> mean chart?<br />

a. 5.916 and 0<br />

b. 5.916 and 0.084<br />

c. 0.729 and 3.0<br />

d. 3.0 and 4.0<br />

20. <strong>The</strong> manufacturing of circuit boards involves a process in which gold plating is placed on each board. To<br />

monitor <strong>the</strong> thickness of <strong>the</strong> gold plating on <strong>the</strong> circuit boards, ten samples of 4 gold plating thickness<br />

measurements were obtained. Using <strong>the</strong>se ten samples, an R-chart was obtained. All of <strong>the</strong> points on <strong>the</strong> R-chart<br />

fell between <strong>the</strong> control limits, and <strong>the</strong> chart showed no pattern. What can be said regarding <strong>the</strong> variability of <strong>the</strong><br />

process, based on <strong>the</strong> control chart?<br />

a. <strong>The</strong> process is in control.<br />

b. <strong>The</strong> process is not in control.<br />

c. Nothing can be determined, since <strong>the</strong> chart is not appropriate for investigating variability.<br />

d. Nothing can be determined, since <strong>the</strong> chart is not used for quality control.<br />

100<br />

80<br />

60<br />

40<br />

20<br />

0<br />

Percent

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!