14th European Conference on Knowledge Management - Academic ...

18:30
8:30
9:15
9:30
10:15
In the bar of the Best Western Hotel ‐ Santaka
Pre‐<strong>Conference</strong> registration and welcome drink (until 19:30)
Thursday 5 September 2013
Registration and coffee:
Room: Principle Hall (2nd Floor)
Welcome from the conferenceChair
Keynote address: Dave Snowden
<strong>14th</strong> <strong>European</strong> <strong>Conference</strong> on Knowledge Management
Wednesday 4 September 2013
Creating KM Taxonomy: Introduction to a real time Delphi Study to be conducted during the conference by Paul Parboteeh and Tom Jackson, Loughborough University, UK
10:30 <strong>Conference</strong> splits into streams
Room: Principle Hall (2nd Floor)
Stream A: Knowledge Sharing
Chair: Remko Helms
10:45 A Scientifically Grounded Model to Reduce Knowledge
Loss in Organisations
Jackson Thomas, Paul Parboteeah, and Nicola
Wilkinson, Loughborough University, UK
Room: No.408
Stream B: Organisational
performance/Intelligence
Chair: Harold Harlow
The Impact Of Knowledge Management Practices on
Organizational Performance
Kianto Aino, Mika Vanhala, Paavo Ritala, and Henri
Inkinen, Lappeenranta University of Technology,
Finland
Room: No. 409
Stream C: Mini Track on Emotional Knowledge
Management
Chair: Constantin Bratianu and Gintare
Tauteviciene
Room: No.403
Stream D: Mini Track on The Role of
Knowledge Management in Contemporary
Global Supply Chain Management
Chair: Stavros T. Ponis and Epaminondas
Koronis
The Importance of Emotional Intelligence in Effective The Manufacturer, The Screener, The User, And The
Leadership Skills: the Case of Romanian Software Scientist: Producing and Circulating Information and
Development Companies
Knowledge About Equipment
Lukacs Edit, Sofia David and Alexandru
Lortie Monique, Angel Toyos and Steve Vezeau,
Capatina,Dunarea de Jos University of Galati, Romania Universite du Quebec a Montreal , Maud Gonella
Institut de Recherche en SANTE et Security de
Travail, Montreal, Quebec Canada
11:15 Knowledge Sharing Challenges in Developing Early‐
Stage Entrepreneurship
Elenurm Tiit, Estonian Business School, Tallinn, and
Anne Reino, University of Tartu, Estonia
Competence Management in Industrial Engineering
Departments in Czech Republic
Tucek David and Jaroslav Dlavac, Tomas Bata
University in Zlín, Czech Republic
Using Neuromarketing Studies to Explore Emotional
Intelligence – as a Key to The Buying Decision Process
Pop Nicolae Al., Pelau Corina, , and Ana Iorga,
Burcharest Academy of Economic Studies, Romania
A Knowledge‐based Reference Model to Support
Demand Management in Contemporary Supply
Chains
Gayialis Sotiris, Ilias Tatsiopoulos, Stavros Ponis,
and Nikolaos Panayiotou, Dimitrios‐Robert
Stamatiou, National Technical University of Athens,
Greece
11:45 Effective Knowledge Sharing and Creating through
Social Technologies
Kubatova Jaroslava, Palacky University, Olomouc,
Czech Republic
Economic Evaluation of the Level of Knowledge Services Emotional Knowledge: The Hidden Part of the
in Selected OECD Countries.
Knowledge Iceberg
Tucokova Zuzana and David Tucek, Tomas Bata Bratianu Constantin, and Ivona Orzea, Bucharest
University in Zlín, Czech Republic (Academic, Main) KM‐ University of Economic Studies, Romania
150
The Dimension of Smart Specialisation in the
Business System
Jucevicius Robertas, and Aukse Galbuogiene,
Kaunas University of Technology, Lithuania
12:15 Lunch Lunch Lunch Lunch
This timetable is subject to change 1

<strong>14th</strong> <strong>European</strong> <strong>Conference</strong> on Knowledge Management
18:30
8:30
9:15
9:30
Wednesday 4 September 2013
In the bar of the
Pre‐<strong>Conference</strong> registration and welcome drink (until 19:30)
Thursday 5 September 2013
Registration and coffee:
Room:
Welcome from the conferenceChair
Keynote address: Dave Snowden
10:15
10:30
<strong>Conference</strong> splits into streams
Room: No.407
Stream E: Intangible Assets
Chair: Juan Gabriel Cegarra‐Navarro
Room: No. 406
Stream F: Mini Track on Success and Maturity of Knowledge Sharing
Chair: Anikó Csepregi
Room: No. 303
Stream G: Mini Track on Global Social Software Applications
for Knowledge Management
Chair: Jan M. Pawlowski
10:45
Creating Banks’ Competitiveness by Proper
Organizational Characteristics that Influence the way Middle Managers Social Media In Knowledge Management – Overcoming
Identification and Usage of Intangibles – Survey Results. and Their Subordinates are Available to Each Other
Fundamental Knowledge Problems
Klimontowicz Monika, University of Economics in
Katowice, Poland
Gaál Zoltán, Anikó Csepregi, and Lajos Szabó, University of Pannonia, Jalonen Harri, Turku University of Applied Sciences, Finland
Veszprem, Hungary
11:15
Peculiarities of Organisation’s Knowing
Juceviciene Palmira, and Vyda Mozuriuniene, Kaunas
University of Technology, Lithuania
Motivating key employees to knowledge sharing ‐ research findings
and suggested solutions
Morawski Mieczysław, Wrocław University of Economics, Poland
Towards Born‐Global Innovation: the Role of Knowledge
Management and Social Software
Pawlowski Jan M., University of Jyväskylä, Finland
11:45
Reconceptualising Knowledge Transfer Practices in the
South African Public Sector
Mkhize Peter, University of South Africa, Pretoria,
South Africa
Relationship Between Perceived Organizational Support, Self‐Efficacy,
Subjective Norms and Knowledge Sharing
Castaneda Delio I., Pontificia Universidad Javeriana, Colombia and
Manuel Fernández, Universidad Autónoma Madrid, Spain
Using the SECI Model to Analayze Knowledge Creation in Students’
Software Teams
Shongwe Mzwandile, University of Zululand, Kwadlangezwa, South
Africa
12:15
Lunch Lunch Lunch
This timetable is subject to change 2

Thurs
5
Sept
Room: Principle Hall (2nd Floor)
Stream A: Knowledge Sharing
Chair: Tiit Elenurm
13:30 Intra‐Organisational Knowledge Sharing: Scenarios and
Corresponding Strategies
Block Madeleine, University of Eastern Finland, Cuopio,
Finalnd and Tatiana Khvatova, Saint‐Petersburg State
Polytechnical University, Russia
Room: No. 408
Room: No. 409
Stream B: Mini track on Evaluating the impact of Stream C: Mini Track on Emotional Knowledge
knowledge management and organisational Management
learning
Chair: Constantin Bratianu and Gintare
Chairs: Christine van Winkelen and Jane Tauteviciene
McKenzie
The Obligatory Passage Point: Abstracting the Meaning
in Tacit Knowledge
Walton John, Sheffield Hallam University, UK
Decision‐Making Processes Based on Emotions in
Universities as Learning Organizations
Platis Magdalena, University of Bucharest, Romania
Room: No. 403
Stream D: Mini Track on The Role of
Knowledge Management in Contemporary
Global Supply Chain Management
Chair: Stavros T. Ponis and Epaminondas
Koronis
Inter‐Organizational Knowledge Transfer for Supply
Chains in Crisis
Ponis Stavros, National Technical University of
Athens, Greece and Epaminondas Koronis,
University of Lincoln, UK
14:00 Expatriates’ Influence on Knowledge Sharing; an
Empirical Study With International Portuguese
Companies
Martins Dora, Polytechnic of Porto, Vila du Conde,
Portugal
From KM Evaluation To Developing Evaluative
Capability For Learning.
van Winkelen Christine, and Jane McKenzie, Henley
Business School, University of Reading, UK
The Role of Rational, Emotional and Spiritual
Knowledge in Customer Relationship Management
Petrisoaia Carmen, and Nicolae Al. Pop, The Academy
of Economic Studies, Bucharest Romania
Improved Information Sharing in Supply Chain
Environment Using Knowledge Management
Technologies
Munoz Edrisi, Centro de Investigación en
Matemáticas A.C., Mexico, Elisabet Capon Garcia,
ETH Zürich, Switzerland, Jose M. Lainez, Purdue
University, USA Antonio Espuna and Luis Puigjaner,
Universitat Politècnica de Catalunya, Spain
14:30 Success Factors in Knowledge Sharing Behaviour
Among Student Bloggers
Saniah Sulaiman Nor Intan, Mohd Syazwan Abdullah,
and Mazlan Mohd Sappri, Universiti Utara Malaysia,
Sintok, Malaysia Nazean Jomhari, Univeristy of Malaya,
Kuala Lumpur, Malaysia
An Introduction to STRIKE: STRuctured Interpretation of
the Knowledge Environment
Eaves Sally and John Walton, Sheffield Hallam
University, UK
Heuristic for Unscheduled Public Transport Navigation
System
Salcedo Jose Sendra and Osvaldo Cairo, Instituto
Autonomo de Mexico ‐ ITAM, Mexico
Software Agent Societies for Process Management
in Knowledge‐Based Organization
Soltysik‐Piorunkiewicz Anna and Mariusz
Zytniewski, University of Economics in Katowice,
Poland
15:00 Information Technology: An Enabler for Trust‐Building, Entropy vs. Organizational Learning and Dynamic
Knowledge Sharing and Knowledge Transfer to Enhance Capabilities: the Thermodynamic Analogy
Absorptive Capacity
Qureshi Athar Mahmood Ahmed, and Nina Evans,
University of South Australia, Adelaide Australia
Bogolyubov Pavel, Lancaster University Management
School, UK, Evgeniy Blagov, Graduate School of
Management, St. Petersburg State University, Russia
and Boyka Simeonova, Royal Holloway Business School,
UK
Organizational Culture vs. Structure: An Academic Case
Study
Bogdan Razvan, Versavia Ancusa, and Oana Caus,
Politehnica University of Timisoara, Romania
15:30 Refreshments Refreshments Refreshments Refreshments
This timetable is subject to change 3

Thurs
5
Sept
Room: No. 407
Stream E: Mini Track on KM & Innovation
Chair: Marta‐Christina Suciu and Evangelia
Siachou
Room: No. 406
Stream F: Mini Track on Success and Maturity of Knowledge Sharing
Chair: Anikó Csepregi
Room: No. 303
Stream G: PhD Colloquium
Chair:
13:30
14:00
14:30
15:00
Knowledge management for organizational innovation:
A multinational corporations perspective
Martinez‐Costa Micaela, Daniel Jimenez‐Jimenez and
Raquel Sanz‐Valle, University of Murcia, Spain
MNCs Innovation, Reverse Knowledge Transfer and
Firm ‘Absorptive Capacity
Jiménez‐Jiménez Daniel, Micaela Martinez‐Costa and
Raquel Sanz‐Valle, University of Murcia, Spain
Knowledge‐Intensive Business Services (KIBS) and Their
Role in the Knowledge‐Based Economy.
Zieba Malgorzata, Gdansk University of Technology,
Poland
Analysis of Awareness and Priorities, Focused on
Intellectual Capital Among Slovak Companies
Papula Jan, Jana Volna, Anna Pilkova and Jarosalv
Hulvej, Comenius University in Bratislava, Slovak
Republic
The Effectiveness of Storytelling in Transferring Different Types of
Knowledge
Katuscakova Marcela, and Martin Katuscak, University of Zilina,
Slovak Republic
Ipe Revisited : Validating a Multidimensional Model of Individual
Knowledge Sharing Influences
Eaves Sally, Sheffield Hallam University, UK
The Factors of Knowledge Sharing in a Self‐Organisation Based System
Grumadaite Kristina, Kaunas University of Technology, Lithuania
Impact of Knowledge Management Practices (KMPs) on Competitive
Advantage in Pharmaceutical Firms
Kharabsheh Radwan, and Ayman Akrabwai, The Hashemite
University, Zarqa, Jordan
13:30‐13:40
Job Evaluation for Knowledge‐Based Organizations
Fiedor Pawel, Cracow University of Economics, Krakow, Poland
13:45‐13:55
Knowledge Management and Creative Thinking Framework
Integrated in Training of Future Students
Badea Andra, Gabriela Prostean, Adrin Adam and Olivia Giuca,
Politehnica University of Timisoara, Romania
14:00 ‐ 14:10
What is Your Organization’s IQ? – A Practical Tool to Gauge the
Enterprise Intelligence
Satici Evren, and Ozalp Vayvay, Marmara University, Istanbul,
Turkey
14:15‐14:25
Towards a Decision Approach for the Characterization of Potential
Ghrab Sahar, Ines Saad, Gilles Kasse and Faiez Gargouri, High
Institute of Computer Science and Multimedia, Sfax, Tunisia
14:30‐14:35
Knowledge Management Influence on Innovation: Theoretical
Analysis of Organizational Factors
Girniene Ingrida, Vilnius University, Lithuania
14:40‐14:50
Knowledge Sharing and Channel Choice:Effects of the New Way of
Working
de Kok Arjan, Bart Bellefroid and Remko W. Helms, Utrecht
University, The Netherlands
14:55‐15:30
15:30
Refreshments Refreshments Refreshments
This timetable is subject to change 4

Thurs
6
Sept
Room: Principle Hall (2nd Floor)
Stream A: KM in Universities
Chair: Christian‐Andreas Schumann
Room: No.408
Stream B: Models
Chair: Ettore Bolisani
Room: No.409
Stream C: Intellectual Capital
Chair: Meliha Handzic
Room: No.403
Stream D: Tacit Knowledge
Chair: Tom Jackson
16:00 Filling the Knowledge Gap; How relevant is University
Programmes to Industry Needs?
Barkhuizen Nicolene, North‐West University,
Mmabatho, South Africa
New Knowledge Creation by Distributed Collaborating
Goal‐Oriented Experts: Methodology and Models
Zatsman Igor, and Pavel Buntman, Institute of
Informatics Problems of the RAS, Moscow, Russia
Embedding Knowledge Management in Public Sector Developing a Knowledge Strategy Using Tacit
Procurement – Redesigning for the Knowledge Knowledge Measurement: Implications for the
Economy
balanced scorecard innovation and learning
Bedford Denise, Kent State University, Kent, Ohio, USA perspective
Harlow Harold, Wingate Univeristy, USA
16:30 Use and Acceptance of Learning Platforms within
Universities
Simeonova Boyka, Royal Holloway, University of
London, UK, Pavel Bogolyubov, Lancaster University
Management School, UK, Evengy Blagov, St. Petersburg
University, Russia
Applying a Technology Acceptance Model to Test Theorising a new concept: ‘Micro Intellectual Capital’
Business e‐Loyalty towards Online Banking Transactions (MIC) using knowledge from inside the classroom
Martinez‐Caro Eva, Juan Gabriel Cegarra‐Navarro, Oliver Gary, The University of Sydney, Australia
Universidad Politecnica de Cartagena, and Gabriel
Cepeda‐Carrion, Universidad de Sevilla, Spain
Institutional Wiki: Evolving Public and Private
Knowledge in MPMG
Nassif Lilian, and Daniel Carnevalli, Public Ministry
of Minas Gerais, Belo Horizonte, Brasil
17:00 Applying the Concept of Communities of Practice ‐ An
Empirical Study of Innovative Collaboration between
Academe and Industry
Iskanius Päivi, University of Oulu, and Ilpo Pohjola,
Univeristy of Eastern Finland, Joensuu, Finland
The value of extended framework of TAM in the Simulation of Space Operation – a Study on Learning in
electronic government services
Control Rooms
Cegarra‐Navarro Juan‐Gabriel, Eva Martinez‐Caro, and Ekambaram Anandasivakumar, SINTEF, Brit Eli
Maria Teresa Sanchez Polo, Universidad Politécnica de Danielsen, Liz Helena Froes Coelho and Trine Marie
Cartagena, Spain, Stephen Eldridge, Lancaster Stene NTNU Samfunnsforskning AS/CIRiS, Trondheim,
University Management School, UK
Norway (Academic, Main) KM‐129
17:30 Close of the <strong>Conference</strong> day Close of the <strong>Conference</strong> day Close of the <strong>Conference</strong> day Close of the <strong>Conference</strong> day
19:30 <strong>Conference</strong> Dinner in the 1410 Restaurant
This timetable is subject to change 5

Thurs
6
Sept
Room: No.407
Stream E: Mini Track on KM & Innovation
Chair: Marta‐Christina Suciu and Evangelia
Siachou
Room:No.406
Stream F: Shared and collaborative knowledge
Chair: Aino Kianto
Room: No. 303
Stream G: PhD Colloquium
Chair:
16:00
16:30
17:00
The Creative Society. Urban Revitalisation in the
Creative Economy and Society : The Romanian Case
Suciu Marta‐Christina, and Mina Fanea Ivanovici, The
Bucharest Academy of Economic Studies, Romania
The Role of Knowledge Management and Innovation in
Challenging Times‐A View on the Leisure Boat Industry
Ekambaram Anandasivakumar, Carl Chrisian Rostad
and Bjornar Henriksen SINTEF, Trondheim, Norway
Shared Knowledge; Eliminating the “Ba”
Schalow Thomas, University of Marketing and Distribution Sciences,
Kobe, Japan
Collaborative Solutions Quick&Clean : The SFM Method
Bettoni Marco, Willi Bernhard, Nicole Bittel, and Cindy Eggs,
Fernfachhochschule Schweiz (FFHS), Brig, Switzerland
Organizational Knowledge and Human Capital: a Loosely‐Coupled Networks of Knowledge Production and Diffusion
Conceptualization for the Non‐Profit Sector
Giudicati Gianna, University of Trento, and Massimo Riccaboni, IMT
Neagu Olimpia, Vasile Goldis Western University, Arad, Lucca, Italy
Romania
16:00‐16:10
The Role of Emotional Intelligence Efficiency in Multinational
Financial Institutions
Croitor Elizabeth Lorena, Cristian Valentin Hapenciuc, and Livia
Elena Blanariu , and Daniela Mihaela Sandu, Univerisyt Stefan cel
Mare, Suceava, Romania
16:15‐16:25
Knowledge Sharing as a Problem of the Individual Nature Of
Knowledge
Reznicek Vaclav, Zdenek Smutny, Jaroslav Kalina, and Alexander
Galba, University of Economics, Prague, Czech Republic
16:30‐16:35
Intra‐organizational Cooperation and Knowledge Sharing: a
Comparison of Slovak LIS University Departments
Steranka Peter, University of Zilina, Slovak Republic
16:40‐16:50
Research Regarding the Informational System (Information And
Knowledge) Required for an Environmental Manager
Herghiligiu Ionut Viorel, Luminita Mihaela Lupu and Bogdan
Budeanu, Gheorghe Asachi Technical University of Iasi, Romania
16:55‐17:05
Developing Knowledge Management Capabilities in Social
Enterprises: UK experience
Granados Maria L., Vlatka Hlupic‐V
17:10‐17:30
Discussion and feedback
17:30
19:30
Close of the <strong>Conference</strong> day Close of the <strong>Conference</strong> day Close of the <strong>Conference</strong> day
<strong>Conference</strong> Dinner in the 1410 Restaurant
This timetable is subject to change 6

8:30
9:00
9:05
9:45
9:55
Friday 6th September 2013
Refreshments available ‐ Principle Hall (2nd Floor)
Room: Principle Hall (2nd Floor)
Opening messages
Keynote address: Soumodip Sarkar, University of Évora, Portugal
Osmosis and Knowledge Flows in EntreSutra
Presentation to announce ECKM 2014 in Santarem, Portugal
Update on the Delphi Study
10:00 Refreshments Refreshments Refreshments Refreshments
Room: Principle Hall (2nd Floor)
Stream A: Case Studies and surveys
Chair: John Walton
Room: No. 408
Stream B: Mini track on Knowledge in action
Chair: Sandra Moffett and Kristel Miller
10:30 Knowledge Audit: Findings from a Case Study in the
Energy Sector
Strategies for KM Implementation: UK Case Study
Perspectives
Ragsdell Gillian, Steve Probets, Ian Murray, and Ghosia Moffett Sandra, University of Ulster, Londonderry, UK
Ahmed, Loughborough University, UK
Room: No. 409
Stream C: KM Frameworks, Models and
Measurement
Chair: Pavel Bogolyubov
A Systematic Review and Comparison of Knowledge
Management‐Frameworks
Fteimi Nora, and Franz Lehner, University of Passau,
Germany
Room: No. 403
Stream D: KM, OL and Organisational
Memory
Chair: Anandasivakumar Ekambaram
Correlation Between Individual Knowledge and
Organizational Learning Process
Schumann Christian‐Andreas, and Claudia
Tittmann, University of Applied Sciences, Zwickau,
Germany
11:00 Mapping Research Community and Interests in KM: a
case of JKM
Handzic Meliha, International Burch University,
Sarajevo, Bosnia and Herzegovina and Nermina Durmic
Suleyman Sah Univeristy, Istanbul, Turkey
Intellectual Capital: a Valuable Resource for University
Technology Commercialisation?
Miller Kristel, Queens University, Belfast, and Sandra
Moffett, Michael Brennan, and Rodney McAdam,
University of Ulster, Londonderry UK
A Three‐dimensional Model of Identifying Barriers to
Knowledge Management
Ujwary‐Gil Anna, Nowy Sacz Business School‐National
Louis University, Poland
Managerial Factors of Organisational Learning for
Sustainable Development
Burksiene Valentina, Klaipeda University, Lithuania
and Palmira Juceviciene, Kaunas University of
Technology, Lithuania
11:30 A Context‐Aware Architecture for the Management of
Laundry Business Processes.
Celikkan Ufuk, and Kaan Kurtel, Izmir University of
Economics, Turkey
Enabling Knowledge Sharing in an Academic
Environment: a Case Study
Ancusa Versavia, Razvan Bogdan, and Oana Caus,
Politehnica University of Timisoara, Romania
The KAMET II Methodology; A Real Process for A Framework for Improving an Organizational
Knowledge Generation
Memory Information System’s Deployment
Cairo Osvaldo, and Silvia Guardati, Instituto Autonomo Architecture
de Mexico ‐ ITAM, Mexico
Cairo Osvaldo, and Oscar Ojeda Galicia,Instituto
Autonomo de Mexico ‐ ITAM, Mexico
12:00 Capturing Safety Knowledge: Using a Safety‐Specific
Exit Survey
Burt Christopher, Cassandra Cottle, Katharina Näswall
and Skye Williams, University of Canterbury, New
Zealand
The Importance of Language Knowledge in
International Companies
Pelau Corina, Irina Purcarea, and Stelian Stancu,
Academy of Economic Studies, Bucharest, Romania
Can Knowledge be Reliably Measured?
Rumniak Pawel, University of Economics, Wroclaw,
Poland
Knowledge Management in Defence
Byrne Barry, Irish Defence Forces, and Frank
Bannister, Trinity College, Dublin, Ireland
12:30 Lunch Lunch Lunch Lunch
This timetable is subject to change 7

8:30
9:00
9:05
9:45
9:55
10:00
Friday 6th September 2013
Refreshments available ‐ Principle Hall (2nd Floor)
Room: Principle Hall (2nd Floor)
Opening messages
Keynote address: Soumodip Sarkar,
Osmosis and Knowledge Flows in EntreSutra
Presentation to announce ECKM 2014 in Santarem, Portugal
Update on the Delphi Study
Refreshments
Refreshments
10:30
11:00
11:30
12:00
Room: No. 407
Stream E: Mini Track on KM & Innovation
Chair: Marta‐Christina Suciu and Evangelia
Siachou
Business Innovative Environment as a Prerequisite for a
Long‐Run Competitive Advantage
Suciu Marta‐Christina, and Cristina Andreea Florea,
Academy of Economic Studies Bucharest, Romania
Knowledge Management Capabilities in Family Firms
Carrasco‐Hernandez Antonio, and Daniel Jimenez
Jimenez, University of Murcia, Spain
Strategic Innovation – Access Path Towards A New
Paradigm For An Academic Career Management
Suciu Marta‐Christina, The Bucharest Academy of
Economic Studies, Romania Irina Dumiterescu and
Andrei Dumiterescu, Petroleum‐Gas University of
Ploiesti, Romania
Innovation, Knowledge and Incompetence: the Case of
the Eurozone Macroeconomic Policies
Tome Eduardo, Lusiada University, Portugal
Room: No. 406
Stream F: PhD Colloquium
Chair:
10:30‐10:40
DataTalks: A Unified Knowledge Pool in SaaS and Mashup Systems
Rudan Sasha Mile, Dino Karabeg, University of Oslo and Alf Martin
Johansen, Induct AS, Norway
10:45‐10:55
Factors for Knowledge Sharing Behaviour to Develop Trust in
Professional Organisations Environment
Rana Salah, Malcolm Crowe and Abel Abel Usoro, University of the
West of Scotland, UK
11:00‐11:10
The Impact of Emotional Knowledge on Key Aspects of the Economy
Morosan Andrei‐Alexandru, Gabriela Arionesei, Paul‐Panfil Ivan and
Cristian‐Valentin Hapenciuc, Stefan cel Mare University of Suceava,
Romania
11:15‐11:25
The Role of Individual Factor in Knowledge Sharing Behavior Among
Profit Oriented Webloggers
Zakaria Ruzleeta, Nor Intan Saniah Sulaiman, Haslinda Ibrahim, Mohd
Syazwan Abdullah, Nerda Zura Zabidi University Utara Malaysia,
Sintok, Malaysia
11:30‐11:40
Data Mart with Lean Six Sigma Concept for Performance Level
Assessment in Knowledge Management Framework
Sahno Jevgeni, Eduard Sevtsenko and Tatjana Karaulova, Tallinn
University of Technology, Estonia
11:45‐12:15
Discussion and feedback
12:30
Lunch
Lunch
This timetable is subject to change 8

13:30
Fri
6
Sept
Room:
Review and Results of the Delphi Study
Room: Principle Hall (2nd Floor)
Stream A: Knowledge Workers
Chair: Chris Burt
Room: No. 408
Stream B: KM in Tehran
Chair: Radwan Kharabsheh
Room: No. 409
Stream C: KM in Business
Chair: Gillian Ragsdell
Room: No. 403
Stream D: Mini Track on Knowledge
Management for Sustainable Strategies and
Policies in the Transport Sector
Chair: Alexeis Garcia‐Perez
14:00 On Some Knowledge Issues in Sciences and Society
Serbanescu Dan, Politechnical Instiutute Bucharest,
Romania
Validation of the Scale of Knowledge Management
Assessment in the Technical and Vocational Training
Organization of Tehran
Nazem Fattah, Hossein Chenari, and Omalbanine
Sadeghi, Islamic Azad University, Roudehen, Iran
Do it like the <strong>European</strong> Union (EU) does: The
Applicability of EU Knowledge Cost Management to
Start ups
Siachou Evangelia, and Dimitris Apostolidis, Hellenic
American University, Manchester, USA
Topology of Knowledge and Information in the
Transportation Sector
Bedford Denise, Kent State University, Kent, Ohio,
and Lisa Loyo, National Academy of Sciences,
Washington DC, USA
14:30 Institutional Planning of Knowledge Generation
Popov Evgeny, Maxim Vlasov, and Anna
Veretennikova, Institute of Economics, Ural Branch of
the Russian Academy of Sciences, Ekaterinburg, Russia
The Relationship between Knowledge Management
and Employees' Empowerment in Justice
administration ofTehran Province
Sohrabi Faezeh, Ali reza Chenari, Fattah Nazem,
Mohamad Farahzadi and Masoumeh Bahmanabadi
Islamic Azad University, Roudehen, Iran
A New Marketing Audit Tool for Knowledge Intensive Knowledge Management, Call Centres and
Business Services
Customer Satisfaction: a Case Study of the
Bolisani Ettore, and Enrico Scarso, University of Padua, Transport Sector
Italy
Jahantab Mahsa, Alexeis Garcia‐Perez, Coventry
University, UK
15:00 Profiling the Intellectual Capital of Italian
Manufacturing SMEs: An Empirical Analysis
Verbano Chiara, and Maria Crema, University of
Padova, Italy
Modeling Organizational Intelligence Based on
Knowledge Management in the Technical and
Vocational Training Organization of Tehran
Chenari Hossein, Fattah Nazem,and Mahmood Safari,
Islamic Azad University, Roudenhen Iran
Knowledge Workers from the Perspective of their
Managers
Mladkova Ludmila, University of Economics Prague,
Czech Republic
15:30
Room: Principle Hall (2nd Floor)
Summary of the issues raised durng the conference and presentation of the Best PhD Paper
Led by Monika Petraite
16:00 Close of conference Close of conference Close of conference Close of conference
Work in Progress
A Knowledge Sharing System Based on Structured and
Unstructured Knowledge
Silva Leandro Ramos da, and Nizam Omar, Mackenzie,
Brasil (Work in progress, Main) KM‐201
This timetable is subject to change 9

13:30
Fri
6
Sept
Room: No. 407
Review and Results of the Delphi Study
Room:
Stream E: Mini Track on KM & Innovation
Chair: Marta‐Christina Suciu and Evangelia
Siachou
14:00
Linking External and Internal R&D and Experience
Based Knowlede Flows for Innovation via
Organisational Design Elements
Petraite Monika, Kaunas University of Tecnology,
Lithuania
14:30
Characteristics of Decision Problems in Planning the
Innovation Processes
Jurczyk‐Bunkowska Magdalena, Opole University of
Technology, Opole, Poland
15:00
Innovation and Sustainability: Two‐Sided Knowledge
Management by an Ice‐Cream Producer
Stankevice Inga, Kaunas University of Technology, and
Birute Slaustairte, JAS Unilever Lietuva distribucija,
Mazeikiai, Lithuania
15:30
16:00
Close of conference
Room:
Summary of the issues raised durng the conference
Led by
Close of conference
This timetable is subject to change 10