Tapestry Listening & Speaking 2 CNN® Video ... - Heinle & Heinle

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PRIME MINISTER, TONY BLAIR: SHE WAS A WONDERFUL AND A WARM HUMAN BEING. THOUGH HER OWN LIFE WAS-- REPORTER: THEIR POLITICIANS PRACTICALLY WEEP IN PUBLIC. THEY EVEN HAVE CHEERLEADERS AT RUGBY MATCHES. FEW CAN HELP BUT NOTICE THAT BRITAIN'S STIFF UPPER LIP... IS GIVING WAY TO A QUIVERING LOWER ONE IN PURE AMERICAN-STYLE EMOTIONALISM. INTERVIEWEE: I THINK THERE IS NO DOUBT THAT OPRAH WINFREY HAS CHANGED THE EMOTIONAL CLIMATE OF THE ENTIRE PLANET. INTERVIEWEE #2: IT WOULD BE SAD IF EVERYONE IN THE WORLD MOVED TO SOME SORT OF McDONALDSIZATION OF EMOTIONS. I THINK THAT NATIONAL CULTURES ARE STILL THERE, BUT THEY'RE MUTATING. REPORTER: ENOUGH SO THAT MANY IN BRITAIN HARDLY SEEM TO RECOGNIZE THEIR SOCIETY, ONCE SO RENOWNED FOR ITS RESERVE. LIKE CALLERS AT THIS LIVERPOOL RADIO PHONE-IN. CALLER: Well, I just think the whole psyche is changing, somehow, over here in Britain. VISITING DEEJAY: PAT, CAN I ASK YOU SOMETHING? AFTER HAVING WATCHED.. REPORTER: A VISITING BOSTON DEEJAY OVER FOR THE TRIAL OF BRITISH AU PAIR LOUISE WOODWARD WAS SURPRISED BY THE LEVEL OF EMOTION SHE FOUND AMONG CALLERS. VISITING DEEJAY: WE'LL SELL OUR SOUL FOR A WASHER AND DRYER ON THE DATING GAME, AND MAYBE, IN GREAT BRITAIN, THEY'RE MUCH MORE RESERVED. BUT COMING OVER HERE, WHAT I SEE IS EXTRAORDINARY EMOTION, POWERFUL, IMPASSIONED. REPORTER: BE IT A SMALL VILLAGE WEEPING IN A PUB OVER THE FATE OF THEIR HOMETOWN GIRL IN A U.S. COURTROOM OR AN ENTIRE NATION OPENLY GRIEVING AT THE LOSS OF ITS PRINCESS, MANY SAY IT IS TELEVISION THAT HAS UNLEASHED BRITISH FEELINGS. TALK SHOW HOST; NOW IT'S BECOME ACCEPTABLE. PEOPLE SEE IT ON TELEVISION. IT'S SPILLED OVER INTO THE MEDIA GENERALLY, INTO NEWSPAPERS, AND PERHAPS EVERYBODY'S KIND OF MORE AWARE OF "IT'S OKAY TO TALK ABOUT MY DIVORCE OR MY SEPARATION." REPORTER: OTHERS SAY BRITAIN'S CHANGING EMOTIONAL LANDSCAPE RESULTS FROM THE BREAKDOWN OF THE ENGLISH CLASS SYSTEM. INTERVIEWEE: AS THIS SOCIETY BECOMES SLIGHTLY MORE EGALITARIAN, SLIGHTLY LESS DIVIDED BY THESE CLASS DIVISIONS, AND AS THE UPPER CLASS LOSES ITS RIGHT TO DICTATE THE EMOTIONAL TEMPERATURE TO THE WHOLE CULTURE, WE ALL LOOSEN UP A BIT. REPORTER: WHATEVER THE CAUSE MAY BE, THE BRITISH NOW SHAMELESSLY WEAR THEIR HEARTS ON THEIR SLEEVES, OFTEN EVEN OUTDOING THEIR COUSINS ACROSS THE OCEAN. SIOBHAN DARROW, CNN, LONDON. Chapter 6: Workplace Communication
REPORTER: TALK IS CHEAP, THE SAYING GOES. BUT LEARNING TO COMMUNICATE CAN BE EXPENSIVE. THERE'S A BURGEONING INDUSTRY OF BOOKS, VIDEOS, AND SEMINARS FOCUSING ON WORKPLACE COMMUNICATION, MOST OF IT DIRECTED AT WOMEN. INTERVIEWEE: HOW TO BETTER SPEAK TO THE UPPER MANAGEMENT, HOW TO COMMUNICATE BETTER MY NEEDS, NOT SO MUCH AS A WOMAN BUT AS A BUSINESS PERSON. INTERVIEWEE #2: I'M MORE THE CREATIVE PERSON, AND THE MEN THAT ARE THE PARTNERS IN THE FIRM ARE MORE THE ANALYTICAL. SO THAT KIND OF CROSSES THE GENDER LINES AS WELL AS THE RIGHT BRAIN, LEFT BRAIN. REPORTER: CARMEN DUBROC, PRESIDENT OF WOMANSPEAK, RUNS COMMUNICATION WORKSHOPS AT CORPORATIONS. THE NUMBER ONE ISSUE THAT MEN HAVE WHEN THEY ASK ME TO GIVE A SEMINAR AT THEIR COMPANY IS TO TRY TO HELP WOMEN NOT TAKE THINGS SO PERSONALLY ON THE JOB. DEBORAH TANNEN, A GEORGETOWN UNIVERSITY PROFESSOR AND AUTHOR, SAYS THE WAY WOMEN FEEL ABOUT CRITICISM HAS MORE TO DO WITH STYLE THAN EMOTION. DEBORAH TANNEN: IF A WOMAN IS GIVEN CRITICISM IN A VERY DIRECT, BLUNT WAY, SHE MAY FEEL MORE HURT THAN A MAN WOULD IN THE SAME SITUATION, BECAUSE SHE'S EXPECTING IT TO SOMEHOW BE BUFFERED IN THE WAY THAT SHE WOULD BUFFER IT IF SHE WERE THE ONE PRESENTING THE CRITICISM. REPORTER: IT'S GENERALLY BELIEVED THAT WOMEN ARE BETTER COMMUNICATORS THAN MEN. SO WHY ARE SO MANY COMMUNICATION TRAINING TOOLS LIKE THIS SEMINAR DIRECTED AT WOMEN? THAT'S BECAUSE EXPERTS SAY THE RULES FOR WORKPLACE INTERACTION WERE ESTABLISHED LONG BEFORE WOMEN GOT THERE. COMMUNICATIONS TRAINER SUSAN CARNEHAN SAYS WOMEN NEED TO CHANGE THEIR STYLE ONLY IF IT DOESN'T JIVE WITH HIGHER-UPS. SUSAN CARNEHAN: WHO'S PROBLEM IS IT, REALLY? IF YOU THINK YOU'RE ASSERTIVE BUT YOUR BOSS THINKS YOU'RE AGGRESSIVE, WHOSE PERCEPTION AFFECTS YOUR CAREER THE MOST? REPORTER: BUT SOMETIMES, EXPLAINING RATHER THAN CHANGING BRINGS THE BEST RESULT. IN HER RESEARCH, TANNEN FOUND THAT MALE BOSSES SOMETIMES INTERPRET FEMALE SPEECH PATTERNS, LIKE SAYING "I'M SORRY," AS SIGNS OF WEAKNESS. DEBORAH TANNEN: FOR EXAMPLE, YOU MIGHT SAY, "WHEN I SAY I'M SORRY, IT'S NOT AN APOLOGY; IT MEANS I'M SORRY THAT HAPPENED." AND THEN YOU DON'T HAVE TO STOP SAYING "I'M SORRY." IT DOES MAKE YOU A NICER PERSON. REPORTER: AND WHILE GENDER IS JUST ONE FACTOR IN DETERMINING THE SUCCESS OR FAILURE OF COMMUNICATING ON THE JOB, IT'S ONE EXPERTS SAY WE SHOULD ALL HEAR A WORD ABOUT. JEANINE SHARELL, CNN, NEW YORK. Chapter 7: Romance Survey in Japan REPORTER: THE PURSUIT OF LOVE KNOWS NO BOUNDS, ESPECIALLY ON VALENTINE'S DAY. IN JAPAN, WOMEN ARE OBLIGATED TO BUY SWEETS FOR NOT ONLY THEIR SWEETS BUT FOR MALE COLLEAGUES AS WELL. SO WHEN IT COMES TO ROMANCE, CUPID PRETTY OFTEN IS OFF THE MARK. TRANSLATOR FOR INTERVIEWEE: I GUESS, OVERALL, MOST OF US ARE NOT ROMANTIC.
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Tapestry Listening & Speaking 2 CNN® Video ... - Heinle & Heinle

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