About Us - IRAS

OUR COMMITMENT 

FAIRNESS Treat everyone in the same circumstances equally 

INTEGRITY Do what is right without fear or favour in all circumstances 

PROFESSIONALISM Have the competence and take pride in doing our work in the most 

efficient and effective way 

TEAMWORK Help one another and work together with mutual trust 

and respect 

RESPONSIVENESS Anticipate and promptly meet changing needs 

Our 

Core Values 

INNOVATION Continuously seek new ways to do our work better 

• To be cost-effective in tax administration taking into 

account compliance costs of taxpayers 

• To enhance customer service and compliance 

• To enhance operational efficiency 

• To enhance staff competence and satisfaction 

Our 

Corporate Goals 

We are committed to providing excellent service and to 

continually improving in the way we excel in meeting our 

customers' needs and expectations. 

Our 

Quality Policy

Our Commitment 

INLAND REVENUE AUTHORITY OF SINGAPORE 

Annual Report 2004 / 2005 09 

Dear Taxpayer 

We are committed to providing excellent service. 

You can expect courtesy, competence, clarity and convenience from us. 

COURTESY We will be attentive and polite when we serve you. 

COMPETENCE We will ensure that you are served by well-trained officers and our tax 

assessments are accurate. 

CLARITY We will provide clear and complete information to help you fulfil your 

tax obligations. 

Our 

Service Pledge 

CONVENIENCE We will continuously seek improvements to make it simple 

for you to meet your tax obligations. 

Our Public 

Responsibility 

Statement 

Inculcate a strong sense of public responsibility among staff 

Recognise and support volunteerism 

Appreciate the beauty of a greener environment 

Serve the community and the nation 

To fulfil the statement, we will promote: 

• Volunteerism by the community for the community 

• Active citizenry and a spirit of volunteerism amongst staff

ACCOLADES 

EMPLOYER OF CHOICE 

Healthy Workplace 

Singapore H.E.A.L.T.H. Award 2004 - 

Platinum Award 

Best Workplace Health Practices Award 

People-Oriented 

2004 Family Friendly Employer Award 

MHA Award for NSmen’s Employers (Award Category) 

SAF Award for Employers 2004 (Certificate of Commendation) 

55 officers received National Day awards including 1 PPA (Bronze), 

1 Commendation and 1 Efficiency Award

Accolades 



INNOVATION 

Power Suggestion Award 

(joint award with EDB) 

MOF Productivity Day Award 

• 1 BEST IQT/WIT (Outstanding) Award 

• 2 BEST IQT/WIT (Commendation) Award 

SERVICE EXCELLENCE 

ACE Award for Pro-Enterprise Agencies 

3 officers received the PS21 Star Service Award 

5 officers received the MOF Star Service Award

CHAIRMAN’S STATEMENT 

“ 

While predictability in tax 

treatment is important to 

businesses, it is also important that 

tax rules keep up with the 

changing business environment. 

IRAS is positioning itself to be more 

flexible and responsive. 

The changes will enable IRAS to 

serve taxpayers better while 

keeping costs down. 

“

Chairman’s Statement 



After three consecutive years of weak growth, the Singapore economy rebounded with growth of 8.4% in 2004. More than 66,000 jobs were 

created. But this was quickly followed by a significant easing of the economy in the first quarter of 2005. Key sectors such as manufacturing have 

slowed down following robust growth through 2004. 

Amid this volatility, global competition for investments continues to intensify. India and China offer investors lower factor costs and new market 

opportunities. Increasingly, countries are pursuing liberal, free trade policies, opening up their domestic economies to foreign investments, and 

offering concessions to large foreign investors. Tax is often an integral part of their overall economic strategy to attract investments. Some countries 

like Ireland have undertaken radical reform to enhance the overall tax environment. Others like Slovakia and Poland have dramatically reduced their 

corporate tax rates. Yet others in our immediate region now rely on an ever-expanding slew of tax incentives to draw investors. 

All these reinforce the need for Singapore to continually innovate and restructure economically in order to stay ahead. Our own tax system has 

gone through major changes in the last few years. The structure of our tax system today is vastly different from what it was just five years ago. 

Our corporate income tax rates have come down significantly to 20 percent, while the top marginal personal income tax rates will be reduced to 

20 percent by the Year of Assessment 2007. We have done away with the imputation system, while introducing group relief and loss carry-back. 

We have also exempted most types of foreign income so that individuals and businesses can more easily repatriate their profits back to Singapore 

when they expand overseas. All these reforms have made us a more attractive place to investors. 

But we cannot stand still. The world is constantly changing: businesses are outsourcing and offshoring more aggressively, companies are restructuring 

themselves for greater efficiency or to take advantage of new technologies. Globalisation will increase cross-border transactions to historically 

unprecedented levels. Not only will the volume of transactions increase, but the complexity and variety of these transactions will also grow. Our 

tax system and our administration must keep pace with these developments. Just as Singapore’s network of Free Trade Agreements will expand 

to facilitate cross-border trade and investments, we will strive to enlarge and improve upon our already extensive network of over fifty Avoidance 

of Double Taxation Agreements. This will further reduce double taxation as an impediment to cross-border transactions. We have recently concluded 

negotiations for Avoidance of Double Taxation agreements with several important economic partners, such as India, and we are currently in 

negotiation talks with more than ten other countries, including China. 

Government authorities and agencies have to adapt to the new operating environment. In the past year, IRAS has introduced further service 

initiatives aimed at giving taxpayers greater convenience. IRAS will be putting in place an advance rulings system to give taxpayers greater certainty 

and clarity in tax treatment as they move into new ventures. These are developments that businesses value as they navigate through an uncertain 

economic environment. 

While predictability in tax treatment is important to businesses, it is also important that tax rules keep up with the changing business environment. 

IRAS is positioning itself to be more flexible and responsive. The changes will enable IRAS to serve taxpayers better while keeping costs down. 

The IRAS Act was amended in September 2004 so that the Minister for Finance no longer needs to be the Chairman of IRAS. The IRAS Board has 

also been expanded to allow the appointment of more members, especially from the private sector. When IRAS was first set up as a statutory board 

to act as the government’s tax collection agent in 1992, there were concerns that the new corporate structure might undermine the objectivity 

and professionalism of the tax collector. It was therefore legislated that the Minister for Finance would be the Chairman of IRAS. IRAS has operated 

for more than a decade with success and distinction. The changes to the IRAS Act are timely testimonies of the trust and confidence it has diligently 

earned from the public through all these years. 

On behalf of the Board and staff of IRAS, I thank our previous Chairman, Prime Minister Lee Hsien Loong, for his guidance, direction and stewardship 

of IRAS the past three years. I also thank Mr Chee Keng Soon and Mr Thai Chee Ken for their many contributions to IRAS. They retired from the 

IRAS Board in September 2004, when four new members, Mr Moses Lee, Mr Noel Hon, Mr Law Song Keng and Mr Lim Hua Min, joined the Board. 

Organisations are nothing without the dedication, capability and high-spiritedness of their people. On behalf of the Board, I express my deepest 

appreciation to the management and staff of IRAS for their commitment and excellent performance in the past year. I particularly wish to record 

the sterling leadership of the Commissioner of Inland Revenue, Mr Koh Cher Siang, who has firmly put IRAS on the way to become the leading 

tax administration in the world. 

LIM SIONG GUAN 

Chairman

MEMBERS OF THE BOARD 

MR LIM SIONG GUAN, 

CHAIRMAN 

Mr Lim has been on the Board 

since September 1998. He was 

appointed the Chairman of 

IRAS Board on 1 September 

2004. Mr Lim is the Permanent 

Secretary of Ministry of Finance 

and Chairman of Accounting 

and Corporate Regulatory 

Authority, MND Holdings and 

Value Innovation Tank Pte Ltd. 

Mr Lim also serves on the 

boards of various other 

organisations. 

MR KOH CHER SIANG, CEO 

Mr Koh is the Commissioner 

of Inland Revenue. He joined 

the IRAS Board in April 1997. 

MR LIM YONG WAH 

Mr Lim has been on the Board 

since September 1998. He is 

the Chairman of Inter-Roller 

Engineering Limited. Besides IRAS, 

Mr Lim sits on the boards of other 

public and private organisations. 

Mr Lim is also the Chairman of 

IRAS Audit Committee. 

MR CHIANG CHIE FOO 

Mr Chiang joined the Board 

in September 2001. He is the 

Permanent Secretary of Ministry 

of Defence and Chairman of 

Energy Market Authority. He also 

serves on the boards of several 

other public organisations.

Members of the Board 



MR NOEL HON CHIA CHUN 

Mr Hon joined the IRAS Board 

in September 2004. Besides being 

the Chairman of NEC Solutions 

Asia Pacific Pte Ltd, he is also the 

Chairman of Singapore Kindness 

Movement and the President of 

The Singapore Scouts Association. 

Mr Hon also serves on the boards 

of various public and private 

organisations. Mr Hon is the 

Chairman of IRAS Staff A 

Committee, which looks into 

appointment and remuneration 

of senior executives. 

MR LAW SONG KENG 

Mr Law joined the IRAS Board 

in September 2004. Besides IRAS 

Board, Mr Law is also a board 

member of the Central Provident 

Fund Board and International 

Insurance Society. 

MR MOSES LEE 

Mr Lee joined the IRAS Board 

in September 2004. He is the 

Permanent Secretary of Ministry 

of Health. Mr Lee also serves as 

the Chairman of MOH Holdings 

Pte Ltd and Central Provident 

Fund Board. 

MR LIM HUA MIN 

Mr Lim joined the IRAS Board in 

September 2004. He is currently 

the Executive Chairman of Philips 

Securities Pte Ltd. Mr Lim also 

serves on the boards of numerous 

other public organisations. 

As at 31 March 2005.

COMMISSIONER’S MESSAGE 

“ 

I would like to thank our 

people for all their 

contributions in making 

IRAS a great organisation. 

All these initiatives and 

achievements were 

possible because of the 

high level of teamwork, 

commitment and positive 

attitude of our people. 

“

Commissioner’s Message 



2004 was a year of many changes for IRAS. 

We reorganised our functions along the key tax types to give greater focus to the needs of different segments of taxpayers. We worked hard to 

develop our Inland Revenue Integrated Network, IRIN. The first phase of IRIN for Corporate Tax and GST was implemented in October 2004. 

This was followed by the launch of the new e-Filing system for Individual Income Tax in February 2005. IRIN, when fully implemented, will allow 

taxpayers to experience a wide range of personalised services through myTax Portal on the IRAS website. IRIN will also improve IRAS’ operational 

efficiency through its processing and customisation capabilities. 

In spite of the many changes, we have maintained our service to taxpayers and met most of our targets. The cost of collection increased slightly 

from 1.01 cents per dollar to 1.02 cents per dollar because of the capital outlay on our new computer systems. 

We strive to serve and understand taxpayers’ needs better. We conducted taxpayer feedback sessions in Mandarin to reach out to the Mandarin 

speaking business community. These sessions were organised in partnership with the Small and Medium Enterprises (SME) Feedback Group of 

the Feedback Unit. 

We made it simpler for taxpayers to comply with our tax laws. We reviewed a number of rules and procedures such as those relating to the tax 

treatment of benefits-in-kind for Income Tax and the application for the GST Major Exporter Scheme. We also provided greater clarity on the tax 

laws by publishing more guides on our website. 

I am pleased to report that IRAS was a winner of the Singapore Family Friendly Employer Award and the Singapore H.E.A.L.T.H. Award (Platinum) 

category in 2004. Indeed, these awards exemplify IRAS’ commitment to promoting work-life balance and the well-being of our people. 

We are much encouraged that more than 97% of our individual taxpayers who were issued with PIN mailers used our new e-Filing system during 

the filing period this year. We will be progressively adding new services to myTax Portal. And soon, when taxpayers file their income tax returns, 

they will be able to receive their assessments, and check on their tax and payment information all in one sitting. 

The year ahead looks set to be an exciting one for IRAS. 

I would like to thank our people for all their contributions in making IRAS a great organisation. All these initiatives and achievements were possible 

because of the high level of teamwork, commitment and positive attitude of our people. It was a very difficult decision to release 120 staff due 

to redundancies. But these changes, while painful, were unavoidable given that the jobs were no longer available due to increased automation 

and e-services. We informed our staff one year in advance and worked closely with our staff union (IRASSU) to put in place measures to help ease 

the transition. 

In IRAS, our job is unlike any other. We take away hard-earned money from taxpayers with no immediate return. However, it is through these 

taxes that we build our nation. We want taxpayers to be proud of their contributions. IRAS will partner taxpayers by making it as easy and convenient 

for them to pay their taxes. By doing so, we believe that we can help to create a Singapore for all Singaporeans. 

We make all these improvements because we aspire to be the leading tax administration in the world. We want to be leading because we believe 

that Singapore and our taxpayers deserve the best. The people of IRAS are special. Not only are we a team of competent and committed people, 

we do our work with great pride and passion. And it is because of our people that I am certain that IRAS will achieve her Vision. 

KOH CHER SIANG 

Commissioner of Inland Revenue

SENIOR MANAGEMENT TEAM 

MR KOH CHER SIANG 

Commissioner 

MR ALAN OW SOON SIAN 

Senior Deputy Commissioner 

(Individual Group) 

MR NG KEAT SENG 

Deputy Commissioner 

(Business Group) 

MRS ENG-TAY GEOK LEE 


(Property Group) / 

Assistant Commissioner 

(Goods and Services 

Tax Division) 

MRS SABINA CHEONG 

HWEE BIN 


(Corporate Tax Division) 

MISS CHEONG SWEE YING 


(Tax Policy and International 

Tax Division) 

MS ANG SOCK TIANG 

Acting Assistant Commissioner 

(Property Tax Division) 

MDM CHEW TIEW SAN 

Acting Assistant 

Commissioner 

(Enforcement Division) 

MR TAY YONG CHIN 


(Investigation and 

Intelligence Division)

Senior Management Team 



MR CHIA CHONG SING 


(Centralised Service Group) / 


(Accounting and Processing 

Division) 

MR ONG KHIAW HONG 


(Corporate Group) 

MR JAMES KHOR NGIAP LONG 


(Individual Income Tax Division) 

MISS CHIAM YAH FANG 


(Taxpayer Services Division) 

MS CHIN LI FEN 


(Corporate Development Division) 

MRS PATRICIA MAK 


(Corporate Services Division) 

MR WILSON ONG JOON LIM 


(Infocomm Division) / 


(Information Systems Planning) 

MR LIU HERN KUAN 

Acting Chief Legal Officer 

(Law Division) 

As at 31 March 2005. 

Mr Moses Lee took over as Commissioner and CEO of IRAS on 1 July 2005. 

Mr Goh Khee Kuan, former Deputy Commissioner of Centralised Service Group, retired on 1 March 2005. 

Mrs Chia-Tern Huey Min has been seconded to MOF from August 2003.

CORPORATE GOVERNANCE 

IRAS BOARD 

IRAS is overseen by a Board, whose duty is to ensure that IRAS carries out its functions competently. 

The Chairman of the Board is Mr Lim Siong Guan, Permanent Secretary of the Ministry of Finance. The seven 

other members are Mr Koh Cher Siang, the Commissioner of Inland Revenue, Mr Chiang Chie Foo, 

Mr Moses Lee, Mr Lim Yong Wah, Mr Noel Hon Chia Chun, Mr Law Song Keng and Mr Lim Hua Min. 

The Board met twice last year to review major corporate policies and approve financial statements, annual 

budget and major expenditure projects. The Board has established two committees, Staff Committee A and 

the Audit Committee, to assist it in carrying out its duties. 

STAFF COMMITTEE A 

Mr Noel Hon Chia Chun chairs the Staff Committee A. Its other members are Mr Koh Cher Siang, Mr Law 

Song Keng and Mr Moses Lee. It is the approving authority for key appointments, promotion and remuneration 

of senior executives in IRAS. The Staff Committee A met once in the last financial year. 

AUDIT COMMITTEE 

The Audit Committee is chaired by Mr Lim Yong Wah. Its other members are Mr Chiang Chie Foo, Mr Law 

Song Keng and Mr Lim Hua Min. The Committee ensures that accounting policies and internal controls are 

in place and reviews the adequacy of IRAS' accounting and financial policies. The Committee also reviews 

the annual audit plan of the Internal Audit Branch and the results of its work. The Committee works closely 

with the external auditor, the Auditor-General, in reviewing the financial statements of IRAS, the scope of 

audit, the audit results and the adequacy of internal controls in IRAS. The Committee met once last year.

Organisation Structure 



ORGANISATION STRUCTURE 

INDIVIDUAL INCOME TAX 

DIVISION 


CORPORATE TAX DIVISION 


PROPERTY TAX DIVISION 


Commissioner 

ACCOUNTING AND 

PROCESSING DIVISION 


CORPORATE 

DEVELOPMENT DIVISION 


Mr James Khor Ngiap Long 

Mrs Sabina Cheong Hwee Bin 

Ms Ang Sock Tiang 

Mr Chia Chong Sing 

Ms Chin Li Fen 

TAXPAYER SERVICES 

DIVISION 

GOODS AND SERVICES TAX 

DIVISION 

ENFORCEMENT DIVISION 

CORPORATE 

SERVICES DIVISON 


Commissioner 



Commissioner 


Miss Chiam Yah Fang 

Mrs Eng-Tay Geok Lee 

Mdm Chew Tiew San 

Mrs Patricia Mak 

INFORMATION SYSTEMS 

PLANNING OFFICE 

TAX POLICY AND 

INTERNATIONAL TAX 

DIVISION 

INVESTIGATION AND 

INTELLIGENCE DIVISION 

INFOCOMM DIVISION 





Mr Wilson Ong Joon Lim 

Miss Cheong Swee Ying 

Mr Tay Yong Chin 


LAW DIVISION 


Mr Liu Hern Kuan 

INDIVIDUAL GROUP 

Senior Deputy 

Commissioner 

BUSINESS GROUP 


PROPERTY GROUP 


CENTRALISED SERVICE 

GROUP 


CORPORATE GROUP 


Mr Alan Ow Soon Sian 

Mr Ng Keat Seng 



Mr Ong Khiaw Hong 

COMMISSIONER 

Mr Koh Cher Siang 

INTERNAL AUDIT 

Director 

Mrs Teo Po Chu 

Mr Ng Keat Seng (Oversee) 

IRAS BOARD 

As at 31 March 2005.

INDIVIDUAL INCOME TAX DIVISION 

Provides end-to-end administration of Individual Income Tax and Estate Duty. This includes serving taxpayers, 

assessing and collecting tax, and ensuring compliance for all employees, self-employed, unincorporated 

businesses and non-resident individuals. This division also handles withholding tax administration for taxpayers 

who are individuals. 

KEY OFFICERS: 


Miss Ang Sor Tjing 

Mrs Ang Siew Tee 

Mrs Christine Deniz Girgin 

Miss Marjorie Tan Yong Hin 



Director (Employee) 

Director (Employee-Specialised) 

Director (Foreigner & Clearance) 

Director (Self-Employed) 

Director (Ruling & Estate Duty) (Covering) 

TAXPAYER SERVICES DIVISION 

Handles front line tax enquiries and manages overall taxpayer relationship and taxpayer services infrastructure 

and e-services. 

KEY OFFICERS: 

Miss Chiam Yah Fang 

Mrs Chia-Tan Hai Geok 

Ms Jackalin Er Hwee Pheng 


Director (Contact Centre) 

Manager (Taxpayer Services Management Unit) 

CORPORATE TAX DIVISION 

Provides end-to-end administration of Income Tax for companies, charities, bodies of persons, including 

withholding tax for payors who are companies; Charities Act, Betting & Sweepstakes Act and Private Lotteries 

Act. This includes serving taxpayers, assessing and collecting tax, and ensuring compliance. 

KEY OFFICERS: 

Mrs Sabina Cheong Hwee Bin 

Mrs Choy-Koh Kum Lin 

Mr Kok Ching Kong 

Mrs Loke-Ng Lay Beng 

Miss Ang Chiew Leng 


Deputy Director (General) 

Director (Field Audit) 

Director (Large Corporation) 

Director (Rulings, Charities, Clubs, Private Lotteries, Trust)




GOODS AND SERVICES TAX DIVISION 

Provides end-to-end administration of Goods and Services Tax. This includes serving taxpayers, assessing and 

collecting tax, and ensuring compliance. 

KEY OFFICERS: 


Mrs Lim Kim Kok 


Mrs Eng Li Ming 


Director (General) 

Director (Wholesale Trade) (Covering) 

Director (Large Business) 

TAX POLICY AND INTERNATIONAL TAX DIVISION 

Provides technical advice in the formulation of tax policy and tax changes. Deals with issues on international 

taxation as well as international relations. 

KEY OFFICERS: 



Mr See Jee Chang 


Director (Tax Policy & Ruling) (Covering) 

Deputy Director (International Tax) 

PROPERTY TAX DIVISION 

Provides end-to-end administration of Property Tax and Stamp Duty. This includes serving taxpayers, assessing 

and collecting tax, and ensuring compliance. 

KEY OFFICERS: 

Ms Ang Sock Tiang 

Mrs Fong Lee Kheng 

Mrs Daphne Ng Siew Kwang 

Ms Sally Mok Chong Chin 

Mrs Daphne Ng Siew Kwang 


Director (Residential) 

Director (Commercial) 

Deputy Director (Industrial) 

Director (Valuation) (Covering) 

LAW DIVISION 

Provides legal opinions on the application of tax laws, drafts legislation and other legal documents; represents 

IRAS in legal proceedings. 

KEY OFFICERS: 



Ms Foo Hui Min 


Principal Legal Officer (Litigation) 

Senior Legal Officer (Legislation)

ACCOUNTING AND PROCESSING DIVISION 

Manages bulk processes across tax types as well as the revenue accounts and reporting. 

KEY OFFICERS: 


Mrs Chia Seok Khim 

Miss Koh Mui Gek 

Mr Colin Chew Koo Chung 


Director (Processing Centre) 

Director (Electronic Interface) 

Director (Revenue Accounting) 

ENFORCEMENT DIVISION 

Promotes voluntary compliance in filing and payment of taxes and takes action on defaulters. 

KEY OFFICERS: 

Mdm Chew Tiew San 

Ms Harriet Marion Van Buerle 

Mrs Chia-Mao Kawn Hwa 

Mrs Dorothy Guan 


Director (Filing Compliance) 

Director (Compliance Service) 

Director (Payment Enforcement) 

INVESTIGATION AND INTELLIGENCE DIVISION 

Gathers intelligence, and deters tax evasion through investigation. 

KEY OFFICERS: 

Mr Tay Yong Chin 

Mr Low Boon Hong 

Mr Low Han Hsien 


Director (Investigation) 

Manager (Intelligence Unit) 

INFOCOMM DIVISION 

Provides info-technology services and support whilst ensuring the security of the IT systems and resources. 

Leads IRAS in technology planning and system acquisitions. 

KEY OFFICERS: 


Mdm Chew Soh Lang 



Director (Infocomm Service) (Covering) 

Director (Infocomm Operation) (Covering)




CORPORATE SERVICES DIVISION 

Manages the communication, human resources, finance and administrative functions. 

KEY OFFICERS: 


Miss Loh Cheng Cheng 


Mrs Lee Leng Kiong 


Director (Finance & Administration) 

Director (Personnel) (Covering) 

Director (Corporate Communications Unit) 

CORPORATE DEVELOPMENT DIVISION 

Supports IRAS management in strategic planning; handles training and development programs, and knowledge 

management. 

KEY OFFICERS: 

Ms Chin Li Fen 

Mr Ernest Lee Kian Meng 

Mrs Teo-Wang Lock Wui 


Director (Training & Knowledge Management) 

Director (Corporate Planning) 

INFORMATION SYSTEMS PLANNING OFFICE 

Develops and implements the information system, Inland Revenue Interactive Network (IRIN). 

KEY OFFICERS: 


Mrs Wee-Poh Lai Khim 

Mdm Chew Soh Lang 


Deputy Director (Information Systems Planning) 

IT Technical Director 

INTERNAL AUDIT BRANCH 

Evaluates the adequacy and effectiveness of internal controls in IRAS and ascertains whether policies and 

guidelines are complied with. 

KEY OFFICERS: 

Mrs Teo Po Chu 

Director (Internal Audit)

Staff Profile 

as at 31 March 2005 

SCHEME OF INDIVIDUAL BUSINESS PROPERTY CENTRALISED CORPORATE COMMISSIONER'S TOTAL 

SERVICE GROUP GROUP GROUP SERVICE GROUP GROUP OFFICE, 

INTERNAL AUDIT 

BRANCH AND 

INFORMATION 

SYSTEMS 

PLANNING OFFICE 

Professional/ 157 186 72 83 83 103 684 

Management 

Technical 277 128 81 209 31 21 747 

Office 19 29 25 130 44 5 252 

Administration 

and Support 

Total 453 343 178 422 158 129 1683 

Note: Includes contract staff but excludes seconded staff. 

Distribution of Staff by Qualification 

49% Degree and above 

36% Diploma 

1% 'A' Level 

14% 'O' Level




Distribution Of Staff By Age 

41% Age 30 and below 

24% Age 31 to 40 

25% Age 41 to 50 

10% Age 51 and above 

Staff Turnover Rate 

6% 

4% 

2% 

0% 

4.8% 

3.9% 

2.7% 

FY2002/03 FY2003/04 FY2004/05 

* Does not include the 120 administrative and support staff involved in the Staff Early Release Scheme.

SIGNIFICANT EVENTS OF THE YEAR 

The SAF Day Combined Rededication Ceremony at Novotel 

Apollo Singapore 

The annual Budget Seminar 

“Makan Parade”, an annual food & 

fun fair 

Celebrating our 12th IRAS Day 

Farewell to our IRAS Chairman 

IRAS Taxpayer Feedback Panel- 

Small & Medium Enterprises 

Feedback Group session 

APRIL 2004 

• IRAS migrated to a new organisation 

structure on 26 April. 

• A record high of 977,815 taxpayers e-filed 

at the close of 18 April. 

MAY 2004 

• In line with the National Family Week, staff 

were given an hour time-off to dine with 

their families on 28 May. 

JUNE 2004 

• We showed our appreciation to the 

volunteers who assisted the public to 

e-file, in an Appreciation Ceremony held 

at IRAS. 

JULY 2004 

• An in-house celebration was held to remind 

all of the importance of national defence 

and we participated in the SAF Day 

Combined Rededication Ceremony at 

Novotel Apollo Singapore with other 

organisations in the South Zone. 

AUGUST 2004 

• “Makan Parade”, an annual food & fun 

fair held in conjunction with National Day 

celebrations, raised a total of $14,616.60 

for the Pertapis Home and President’s 

Challenge 2004. 

• A farewell function for outgoing IRAS 

Chairman (PM Lee) and two Board 

Members was organised. 

SEPTEMBER 2004 

• In the midst of the revelry of celebrating 

our 12th IRAS Day, we remembered the 

less fortunate by organising fund-raising 

activities that raised a total of $31,340.25 

for President’s Challenge 2004. 

• During this Healthy Lifestyle month, staff 

were treated to a host of activities including 

Active Day, annual health screening, 

lunchtime health talks and mass fitness 

exercises. 

• CIR led delegation to 25th CATA Technical 

Conference held in Zambia. 

OCTOBER 2004 

• IRAS’ Dinner & Dance, «Metamorphosis – 

A Musical Extravaganza» held at Suntec 

City saw a staff turnout of about 900. 

• IRIN system for CT/GST was rolled out on 

4 October. 

• IRAS conducted an 11-day “Tax Policy and 

Administration Course” with delegates 

from 23 countries. 

• The first internal Annual Tax Conference 

organised by the Accredited Tax Specialists 

was held on 12 October.

Significant Events of the Year 



IRAS’ Dinner & Dance, «Metamorphosis – A Musical Extravaganza» 

We remember the needs of the less fortunate by supporting President’s Challenge 2004 while celebrating our 12th IRAS Day 

Senior management met for a twoday 

retreat 

Recognising the efforts of our e-Filing volunteers 

Delegates from the Tax Policy and Administration Course 

IRAS' delegation at the 34th SGATAR 

OCTOBER 2004 

• A grocery collection drive was held for 

residents of the Pertapis Children’s Home. 

NOVEMBER 2004 

• All staff were invited to give their honest 

feedback via an Organisational Climate 

Survey conducted over a 4-day period. 

• CIR led a delegation to the 34th SGATAR 

held in Sydney. 

• The IRAS Taxpayer Feedback Panel- 

Small & Medium Enterprises Feedback 

Group held its first dialogue session on 5 

November 04. 

DECEMBER 2004 

• IRIN e-services for CT/GST was rolled out 

on 12 December. 

JANUARY 2005 

• IRAS was re-certified as having attained 

the ISO from 2005 to 2007. 

• A total of $35,760 was raised amongst 

staff towards “Tidal Waves Asia – 

Singapore Red Cross Society” for the 

tsunami victims. 

FEBRUARY 2005 

• e-Filing @ myTax Portal was launched. 

• A series of activities were held during IRAS’ 

inaugural annual “Volunteer Week”, 

including talks on volunteering and visits 

to homes. 

• Senior management met for a two-day 

retreat to discuss the issues and challenges 

facing IRAS in the year ahead. The staff 

workshops were held at the divisional level 

between March and April. 

• IRAS volunteers had a Chinese New Year 

lunch with residents from Singapore 

Leprosy Relief Association. 

• 120 staff were released as part of the 

“Staff Early Release Scheme”. 

MARCH 2005 

• The annual Budget Seminar was conducted 

to clarify any issues the public might have 

regarding the tax changes announced 

during the Budget speech in February 05.

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