Annual Report & Accounts 2010/11 - James Paget University Hospitals

Year 1
(Sept 2009–Aug 2010)
Number of responses 3534
54% from patients
Year 2 Quarter 1
(Sept-Dec 2010)
696
57% from patients
Year 2 Quarter 2
(Jan-Mar 2011)
488
48% from
patients
Told about complications to
watch for at home
Rated hospital food as good
or very good
8 out of 10 8 out of 10 8 out of 10
7 out of 10 7 out of 10 6 out of 10
Delayed in clinic 4 out of 10 3 out of 10 2 out of 10
Delays in clinic explained 3 out of 10 5 out of 10 4 out of 10
Experienced staff talking
in front of them as if they
weren’t there
Bothered by noise at night
from patients
Bothered by noise at night
from staff
Know the trust has a set of
values they work by
3 out of 10 3 out of 10 2 out of 10
4 out of 10 2 out of 10 3 out of 10
2 out of 10 1 out of 10 1 out of 10
Not asked 5 out of 10 6 out of 10
Can name them Not asked 2 out of 10
1 out of 10
What users think the Trust
values are:
Not asked
Patient care
foremost.
Efficiency. Dignity
Cleanliness.
Respect
Kindness. Privacy
Compassion.
Equality.
Gentleness.
Open & friendly,
dignity,
effective
communication,
respect.
A number of changes have been made
following feedback received
‘Didn’t always feel safe’
We are working with the police to have
an increased presence at the hospital
We also have in-house security patrols.
‘No staff at main reception’
From February 2010 there will be staff
at the main reception, Monday to Friday
between 8.00am and 8pm.
‘Litter on the floor of the car park’
Litter is removed from the car park areas
each morning.
‘Hospital needs brightening up’
Clinical areas are being upgraded. These
include Audiology and Dental waiting
room, Out-patients and the Operating
Suite.
www.jpaget.nhs.uk James Paget University Hospitals NHS Foundation Trust Annual Report 2010/11 Page 21