Money Matters booklet - Kingston University
Money Matters booklet - Kingston University
Money Matters booklet - Kingston University
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SS(13.174)B<br />
<strong>Money</strong><br />
<strong>Matters</strong><br />
2013/14
Introduction<br />
Introduction<br />
Contents<br />
Contents<br />
Welcome to the <strong>Money</strong> <strong>Matters</strong> guide for 2013–14. The following<br />
pages contain information on how and when to pay your fees<br />
for the academic year 2013–14. This guide also contains useful<br />
information on how and where to receive financial advice.<br />
1 Introduction and <strong>Money</strong> <strong>Matters</strong> top tips<br />
3 Applying for funding and how to budget for your course<br />
5 Information on fees<br />
Please note that information contained in this guide is the <strong>University</strong>’s latest rules and<br />
regulations, and therefore supersedes any other information previously provided in relation to<br />
payment of fees for the academic year 2013–14.<br />
7 Advice on financial support and tuition fee loans<br />
12 Who do I contact?<br />
<strong>Money</strong> matters tips<br />
UK students<br />
Bursaries<br />
You may be eligible for a <strong>Kingston</strong> <strong>University</strong><br />
bursary of between £385 and £1,000 if you<br />
are studying on a full-time course and being<br />
charged £3,465 for your tuition fees. Further<br />
conditions apply.<br />
Scholarships (first-year students)<br />
If your course tuition fee is £6,000 or more AND<br />
your household income is £25,000 or less, you<br />
may be eligible to apply for a scholarship. Visit<br />
www.kingston.ac.uk/nsp for more information.<br />
National Insurance number<br />
You must provide your National Insurance number<br />
to Student Finance England, (or equivalent if you<br />
are from another part of the UK) otherwise your<br />
loan will be withheld and you will have to fund<br />
your own tuition fees and living costs.<br />
Tuition fee loans<br />
Fee loans are available to most undergraduate<br />
students studying full time.<br />
Bank details<br />
You must provide your bank details to the<br />
Student Loan Company to receive maintenance<br />
loans grants and the <strong>Kingston</strong> <strong>University</strong> bursary.<br />
<br />
Student finance declaration form<br />
You must have signed and returned a copy<br />
of the Declaration Form that Student Finance<br />
England, (or equivalent if you are from another<br />
part of the UK) has sent to you.<br />
EU students<br />
Tuition fee loans<br />
Fee loans are available to most undergraduate<br />
students studying full time.<br />
International students (non-EU)<br />
All International (non-EU) students will be<br />
required to pay 50 per cent of their course fee<br />
in cleared funds prior to or on enrolment. This is<br />
a requirement of the UK Border Agency’s new<br />
points based system.<br />
All students<br />
You can get free advice from the <strong>University</strong>’s<br />
Student Life advisers, who run drop-in sessions<br />
at each campus. For more details, see page 4.<br />
13 How do I pay my fees?<br />
15 Where do I pay my fees?<br />
17 When do I pay my fees?<br />
Home and EU students – all<br />
Tuition fee for students with existing qualifications (ELQ)<br />
International (non–EU) students – all<br />
Channel Island students<br />
Accommodation fees<br />
27 Can my employer, embassy or organisation pay for my fees?<br />
28 Withdrawing from your course and refunds<br />
35 Complaints and disputes<br />
1 2
Applying for funding and how to budget for your course<br />
Applying for funding and how<br />
to budget for your course<br />
Most students reading this will have already applied for<br />
funding. If not, contact the relevant agency (below) as soon as<br />
possible to arrange for a fee loan, maintenance loan and grants.<br />
Students from England<br />
Apply online at www.gov.uk/student-finance<br />
Students from Wales<br />
Apply online at www.studentfinancewales.co.uk<br />
Students from Scotland<br />
Apply online at www.saas.gov.uk<br />
Students from Northern Ireland<br />
Apply online at www.studentfinanceni.co.uk<br />
Students from the European Union<br />
Contact Student Finance Services:<br />
EU Students Team<br />
T: +44 (0)141 243 3570<br />
E: EU_team@slc.co.uk<br />
Planning your budget<br />
Managing on a budget is an important part<br />
of being a student. Forward planning and<br />
prioritising your payments will help you avoid<br />
financial problems and reduce unnecessary<br />
financial worries.<br />
Experienced student life advisors are on hand to<br />
advise you with any money-related issues,<br />
including managing your money, claiming benefits<br />
or dealing with problems with your student<br />
finance. Confidential one-to-one appointments, as<br />
well as drop-in, email and telephone information<br />
and advice are available. You can also ask us<br />
questions through the StudentHUB, our online<br />
advice service.<br />
Further information<br />
Student Life Advisory Team<br />
Ground Floor, John Galsworthy Building<br />
Penrhyn Road<br />
T: +44 (0)20 8417 7312<br />
mykingston.kingston.ac.uk – click the<br />
‘My money’ link to access our information.<br />
Ask us questions at:<br />
studenthub.kingston.ac.uk<br />
Applying for funding and how to budget for your course<br />
Top tips from our Student Life advisers<br />
• Apply for your funding in plenty of time – before<br />
you start your course.<br />
• Save up some money just in case your funding<br />
is delayed.<br />
• Research and choose a bank/building society<br />
and open a student account (if you are eligible).<br />
• Many students are eligible for an interest-free<br />
overdraft facility.<br />
• Check out the ‘My money’ section on My<br />
<strong>Kingston</strong> or call us for help and advice. You<br />
can also refer to the frequently asked questions<br />
under ‘My money’, on the Student HUB.<br />
• Plan your budget – will your income be enough<br />
to pay all your costs, and do you know what<br />
priority payments are?<br />
• Complete a budget planner.<br />
• Do you need to earn money while you are<br />
studying? Have a look at the <strong>University</strong><br />
JobShop (www.kingston.ac.uk/careers/jobs/<br />
jobs) for part-time jobs.<br />
• Are you in financial difficulty? Come and see<br />
one of our friendly advisers for help.<br />
• Remember that our student life advisors are<br />
here to help throughout your time at <strong>Kingston</strong><br />
<strong>University</strong>. Our service is free, confidential and<br />
non-judgemental.<br />
3 4
Information on fees<br />
Information on fees<br />
Part-time fee table:<br />
Information on fees<br />
Home/EU and New Island<br />
Per 30 - credit module<br />
MPHARM & Studio Based Art & Design £2,250.00<br />
This section is for UK and EU undergraduate students on a full-time course.<br />
Standard Fee £2,188.00<br />
Foundation Year 2 £1,500.00<br />
Fees<br />
Below is a table of fees you can expect to be charged in 2013–14. It is important to note that all fees listed<br />
below are subject to change on an annual basis.<br />
Home ELQ Continuing £1,346.00<br />
Foundation Year 0 Repeat £750.00<br />
Pre-entry 2012/13 £866.00<br />
New and continuing students:<br />
- New entrants full-time undergraduate Home/EU student<br />
- Studio-based Art & Design Home/EU student<br />
- MPharm Home/EU student<br />
- Foundation Year 0 Home/EU student<br />
- Foundation degrees new entrants Home/EU student<br />
- HND degrees<br />
- Foundation degrees continuing student Home/EU student<br />
- Pre-entry 2012/13 full-time undergraduate Home/EU student<br />
- Pre-entry 2006/7 full-time undergraduate Home/EU student<br />
- Progression to BA top-up year in Year 3<br />
£8,750<br />
£9,000<br />
£9,000<br />
£4,500<br />
£6,000<br />
£6,000<br />
£3,465<br />
£3,465<br />
£1,380<br />
£3,465<br />
Foundation Early Years - Year 1 £1,188.00<br />
Foundation Early Years - Year 2 £876.00<br />
Pre-entry 2006/7 £346.00<br />
Repeating students<br />
If you will be repeating in your next year of study, Home/EU students should still complete the full-time<br />
student finance forms. If you have already completed your application for 2013–14 you will need to<br />
complete a Change of Circumstances Form to advise Student Finance England, or other relevant national<br />
student finance agency, that you will be repeating part of the course. This must be submitted by<br />
16 September 2013.<br />
Industrial placement:<br />
- If you are attending a four-year sandwich course £900<br />
Studying abroad:<br />
- Students studying abroad for one full year<br />
- Students studying abroad for part of the year and studying at KU<br />
for the rest of the year<br />
*ELQ students:<br />
- Students studying for an equivalent or lower qualification (see right) –<br />
pre-entry 2012/13 students only<br />
Edexcel Foundation Diploma in Art and Design:<br />
- For 19 years of age and over<br />
- HND/BTEC registration fee<br />
- Foundation Business & Professional Administration<br />
- Foundation Business & Law Administration<br />
£1,715<br />
£3,465<br />
£5,380<br />
£1,040<br />
Included<br />
Year 1 £6,000<br />
Year 2 £6,000<br />
- Foundation Early Years (Education) Year 1 £4,750<br />
Year 2 £3,500<br />
Nursing, Midwifery, Physiotherapy and Radiography courses<br />
- These are NHS-funded courses TBC<br />
Please note that most modules will weigh a minimum of 30 credits from academic year 2013/14<br />
onwards. Provided your repeat module(s) weighed 15 credits or less prior to 2013/14, you will be<br />
charged 50% (per module) of the 2013/14 modular cost detailed in the table above.<br />
*Students studying for an equivalent or lower qualification (ELQ students)<br />
Due to higher education funding changes introduced by the government, students who started<br />
a course before 1 September 2012 and already possess a qualification at the same level but in a<br />
different subject, will be charged a fee of £5,380 (only if the standard fee is less than £5,380).<br />
This does not apply to the following categories of students:<br />
• Students studying for a foundation degree<br />
• Students progressing from a HND<br />
• Students studying undergraduate architecture (depending on your level of study/programme),<br />
landscape architecture, nursing, midwifery, physiotherapy, radiography and social work<br />
If you are unsure about your fees, please refer to our website: www.kingston.ac.uk/fees<br />
Transferring from another university<br />
To ensure that you are charged the correct fee, it is in your best interest to inform us as soon as possible.<br />
Failure to do so may result in you being charged the incorrect fee.<br />
5<br />
76
Advice on financial support and tuition fee loans<br />
Advice on financial support<br />
and tuition fee loans<br />
Bursary<br />
You will be eligible for a <strong>Kingston</strong> <strong>University</strong><br />
bursary if:<br />
• you are a UK student;<br />
• you are on a full-time mode of attendance and<br />
you are charged £3,465 for your tuition fees for<br />
2013–14;<br />
• you are income assessed (means-tested loan<br />
and maintenance grant);<br />
• you have signed and returned the Student<br />
Declaration to Student Finance England (or<br />
equivalent from other parts of the UK).<br />
The amount of bursary you receive will depend on<br />
your household income:<br />
Household income<br />
Less than £1,000 £1,000<br />
£1,000–£25,000 £600<br />
£25,000–£40,393 £385<br />
More than £40,393<br />
<strong>Kingston</strong> bursary<br />
Not eligible<br />
BA Social Work students are eligible for a bursary<br />
of £385 if household income is below £25,000.<br />
Payment of your bursary<br />
Your bursary will be paid into your bank account by<br />
the Student Loans Company in two instalments:<br />
• 31 January 2014<br />
• 01 May 2014<br />
Notification of your bursary<br />
You will receive a letter from the <strong>University</strong> telling<br />
you whether you will receive a <strong>Kingston</strong> <strong>University</strong><br />
bursary and, if so, for how much.<br />
Remember<br />
If you owe academic fees to the <strong>University</strong><br />
your bursary will be used to reduce that debt.<br />
However, if you are paying your tuition fees by<br />
direct debit then your bursary will only be used<br />
against the defaulted payments.<br />
If you withdraw from your course or interrupt<br />
your studies before 13 January 2014, you will<br />
not be awarded a bursary. If you withdraw after<br />
13 January 2014 but before 13 April 2014, you<br />
will only be awarded 50 per cent of your bursary.<br />
The latest date to apply for means-tested funding<br />
and to qualify for a bursary is 15 May 2014.<br />
Alumni Discount<br />
<strong>Kingston</strong> <strong>University</strong> offers a 10% discount<br />
on the tuition fee of any programme of<br />
postgraduate study (taught or research)<br />
undertaken by an alumnus of <strong>Kingston</strong><br />
<strong>University</strong> (or its predecessor <strong>Kingston</strong><br />
Polytechnic).<br />
The discount is available to alumni<br />
who have previously undertaken and<br />
been awarded a bachelor’s degree from<br />
either <strong>Kingston</strong> <strong>University</strong> or from St<br />
George’s, <strong>University</strong> of London as part<br />
of a programme undertaken within the<br />
joint Faculty of Health, Social Care and<br />
Education.<br />
Please contact your faculty for information<br />
on how to apply and for details of any<br />
further terms and conditions.<br />
Scholarships<br />
National Scholarship Programme<br />
• The national scholarship is £3,000 for the first<br />
year of your course.<br />
• It is available to students from the UK and<br />
European Union who are eligible for student<br />
finance from the UK Government.<br />
• UK students can choose to have £1,000<br />
paid to them, or as a discount on university<br />
accommodation or as a fee waiver. The remaining<br />
£2,000 is paid as a fee waiver. EU students will<br />
receive the whole scholarship as a fee waiver.<br />
• Scholarships will be awarded in the second and<br />
third year of study, dependent on successful<br />
progression through your course and your grades.<br />
<strong>Kingston</strong> Scholarship Scheme<br />
• The <strong>Kingston</strong> scholarship is £1,000 for the first<br />
year of your course.<br />
• It is available to students from the UK and<br />
European Union who are eligible for student<br />
finance from the UK Government.<br />
• UK students can choose to have it paid to them,<br />
or as a discount on university accommodation<br />
or as a fee waiver. EU students will receive the<br />
whole scholarship as a fee waiver.<br />
Do I qualify?<br />
You can apply for a scholarship if you meet the<br />
following criteria:<br />
• You hold a firm offer to study at <strong>Kingston</strong><br />
<strong>University</strong>, starting in September 2013<br />
• The fee charged for your course is £6,000<br />
or more, or you are studying an integrated<br />
foundation year in science, engineering and<br />
computing<br />
• You are eligible to receive student finance<br />
(maintenance loan and grant and tuition fee loan<br />
for UK students; tuition fee loan for EU students)<br />
• Your household income, as assessed by<br />
Student Finance England (or equivalent), is<br />
£25,000 or less for the national scholarship; if<br />
your household income is less than £45,000 you<br />
can apply for a <strong>Kingston</strong> scholarship<br />
• You have not studied at university level before<br />
• Neither of your parents hold a university-level<br />
qualification (by this we mean that neither<br />
parent holds a degree, HND or equivalent),<br />
or you are a mature student (over 25 years old on<br />
1 September 2013).<br />
If you meet all the above criteria, you can apply.<br />
For any queries regarding these Scholarships,<br />
please contact the Student Life Advisory Team<br />
(see page 4 for contact details).<br />
How to apply<br />
Please note that you need to have selected<br />
<strong>Kingston</strong> <strong>University</strong> as firm in order to apply.<br />
You will need your username (KU number) and<br />
password to log into the online portal (OSIS)<br />
where applications can be made.<br />
1. Log in to OSIS using your username and<br />
password (osis.kingston.ac.uk)<br />
2. Click on ‘Your Application’ on the left-hand side<br />
3. Click on ‘Your Scholarship Application’<br />
4. Complete the scholarship application form<br />
Remember<br />
• We have a limited amount of money for both<br />
the national scholarship and the <strong>Kingston</strong><br />
scholarship.<br />
• Meeting the eligibility criteria does not give<br />
an entitlement to a scholarship.<br />
• You cannot receive both the national<br />
scholarship and the <strong>Kingston</strong> scholarship.<br />
If your application for a scholarship is<br />
successful, we will tell you which scholarship<br />
you have been awarded.<br />
Advice on financial support and tuition fee loans<br />
7 8
Advice on financial support and tuition fee loans<br />
Tuition fee loan<br />
Most UK and EU undergraduate students can<br />
borrow up to the tuition fee amount being charged<br />
by the <strong>University</strong>. The tuition fee loan is not<br />
dependant on household income.<br />
Following a successful application, the loan is<br />
paid directly to the <strong>University</strong> by the Student Loan<br />
Company.<br />
Domicile<br />
Student Finance<br />
England<br />
Student Finance<br />
Wales<br />
Student Finance<br />
Northern Ireland<br />
New<br />
students<br />
31 May<br />
2013<br />
19 April<br />
2013<br />
12 April<br />
2013<br />
Continuing<br />
students<br />
28 June<br />
2013<br />
31 May<br />
2013<br />
14 June<br />
2013<br />
What happens next?<br />
Once your application has been assessed,<br />
Student Finance will send you a Student Finance<br />
Entitlement letter detailing what you are entitled to.<br />
If you applied online, the letter will also include<br />
a declaration that must be signed and returned<br />
to Student Finance England, (or equivalent if<br />
you are from another part of the UK) before<br />
your loan can be approved.<br />
Advice on financial support and tuition fee loans<br />
How and when to apply<br />
The easiest way to apply is online at<br />
www.gov.uk/studentfinance<br />
The online application form is designed to make sure<br />
you only see the sections you need to fill in. You<br />
can also save the application as you go along.<br />
The application deadlines for new and continuing<br />
full-time students to ensure funding will be in place<br />
for the start of their course are in the table<br />
above, right.<br />
Please be aware that late applications may result<br />
in you being invoiced for fees, which you will be<br />
personally liable for until your application has been<br />
processed.<br />
You can still apply after these dates but funding<br />
may not be in place for the start of your course.<br />
If you do not request the full tuition fee loan, then<br />
the difference will be invoiced to you directly<br />
and you will need to pay the <strong>University</strong> for this in<br />
accordance with the <strong>University</strong>’s payment terms.<br />
Should you wish to apply for a loan to cover the<br />
full value of your tuition fees, we recommend<br />
that you indicate this on your application form<br />
by selecting the check box ‘I want to apply for a<br />
loan to pay the full tuition fee charged by<br />
my <strong>University</strong>’.<br />
What if my circumstances change?<br />
Before the course start date, you can log into your<br />
online student finance account and change the<br />
following details:<br />
• address<br />
• bank account<br />
• password or secret answer<br />
• course, such as changing course after A-level<br />
results; or leaving, returning or taking a break<br />
from a course<br />
• loan amount or type, such as the tuition fee<br />
loan amount<br />
9<br />
10
Advice on financial support and tuition fee loans<br />
Top tips<br />
• The process of applying for student finance<br />
can be made even easier by allowing UCAS<br />
to share some of your application details with<br />
the Student Loans Company (SLC).<br />
• Request a reminder and UCAS will prompt<br />
you to log in to your account and agree to<br />
share details with the SLC.<br />
• Your student finance application will be prepopulated<br />
with information from your UCAS<br />
application, such as personal and course<br />
details.<br />
• This makes applying for a student loan faster<br />
and saves entering the same information on<br />
both forms.<br />
Apply online now at<br />
www.gov.uk/studentfinance<br />
Student Finance England (SFE) processes<br />
your application and sends you<br />
a Student Finance Entitlement letter<br />
The letter will include a Declaration Form,<br />
which you must sign<br />
and return to SFE<br />
<strong>Kingston</strong> <strong>University</strong> confirms your<br />
attendance to SFE<br />
Who do I contact?<br />
Paying your fees<br />
The Debt Recovery Team is part of the <strong>University</strong>’s<br />
finance department and is responsible for the<br />
collection of fees.<br />
The Tuition fees and Bursary section is also part<br />
of the <strong>University</strong>’s finance department and is<br />
responsible for the invoicing of tuition fees and<br />
payment of bursaries.<br />
Financial Operations<br />
<strong>Kingston</strong> <strong>University</strong><br />
Student Information and Advice Centre<br />
Ground Floor Cooper House<br />
40–46 Surbiton Road<br />
<strong>Kingston</strong> upon Thames<br />
Surrey KT1 2HX<br />
Financial help and advice<br />
The Student Funds Team is based in the Student Life<br />
Centre and administers the Government Access<br />
to Learning Fund (ALF) for UK students and the<br />
<strong>University</strong> International Students Hardship Fund.<br />
Student Life advisers are available to give advice<br />
and guidance on living on a budget, student<br />
finance queries, banking, dealing with debt and<br />
financial capability and literacy.<br />
Student Life Centre<br />
<strong>Kingston</strong> <strong>University</strong><br />
John Galsworthy Building<br />
Penrhyn Road<br />
<strong>Kingston</strong> upon Thames<br />
Surrey KT1 2EE<br />
Who do I contact?<br />
SFE pays your tuition fees direct to<br />
<strong>Kingston</strong> <strong>University</strong><br />
T: +44 (0)20 8328 7005<br />
T: +44 (0) 20 8417 7312<br />
Student Funds Team<br />
T: +44 (0) 20 8417 7315<br />
Remember<br />
You do not need a confirmed offer before you<br />
can apply for your loan – simply apply using<br />
your first choice of course. If you need to<br />
make a course change, you must however,<br />
ensure that you inform Student Finance<br />
England, (or equivalent if you are from another<br />
part of the UK) that your circumstances have<br />
changed. This can be done online.<br />
mykingston.kingston.ac.uk – click the<br />
‘My money’ link to access our information.<br />
Ask questions at studenthub.kingston.ac.uk<br />
If you decide to apply for a tuition fee loan or<br />
change your tuition fee loan amount at a later<br />
date, you can download a Tuition Fee Loan<br />
request form from www.gov.uk/studentfinance<br />
or contact the Student Life Centre.<br />
For more information, see contact details<br />
on page 12.<br />
11<br />
12
How do I pay my fees?<br />
How do I pay my fees?<br />
How do I pay my fees?<br />
There are several easy ways to pay your fees. Please note<br />
that all payments should be made in pounds sterling (£).<br />
Online using the internet<br />
The most convenient way to pay your fees is by<br />
using the <strong>University</strong>’s secure payment website:<br />
www.kingston.ac.uk/epay<br />
You can pay using cards that display these symbols.<br />
If you are unable to access the internet and you<br />
are the authorised cardholder, the <strong>University</strong> will<br />
be able to take a payment over the phone if you<br />
ring +44 (0)20 8328 7005.<br />
Fraudulent payments<br />
If the <strong>University</strong> suspects that a card payment<br />
may be fraudulent, we reserve the right to<br />
immediately suspend access to IT and library<br />
facilities, and we may refer the matter to the<br />
police. You will be subject to the <strong>University</strong>’s<br />
Student Disciplinary Process.<br />
www.kingston.ac.uk/academicregulations<br />
Electronic bank transfer<br />
You can ask your bank to transfer funds in<br />
pounds sterling (£) directly to the <strong>University</strong>’s<br />
bank account. Your bank may charge you for this<br />
transfer and you will need to make it clear that<br />
the <strong>University</strong> is to receive the pounds sterling<br />
(£) amount in full (ie excluding charges). Always<br />
quote your student ID number and your name<br />
to ensure we are able to identify your payment.<br />
The <strong>University</strong>’s bank account details are:<br />
• Bank account name: <strong>Kingston</strong> <strong>University</strong><br />
• Bank account number: 20273856<br />
• Bank sort code number: 20–00–00<br />
• IBAN number: GB32 BARC 2000 0020 2738 56<br />
• Swift/BIC number: BARCGB22<br />
• Bank: Barclays Bank PLC<br />
• Branch name: 1 Churchill Place<br />
• Branch address: 1 Churchill Place, London,<br />
E14 5HP<br />
International students: please note that your<br />
bank will probably ask you for the name and<br />
address of the <strong>University</strong>’s bank – see above.<br />
Cheque<br />
All cheques must be payable to ‘<strong>Kingston</strong><br />
<strong>University</strong>’ for the full amount. We only accept<br />
cheques drawn on a UK bank or building society<br />
account. We are not able to accept ‘Eurocheques’<br />
or Travellers cheques. Please note that cheques,<br />
including parental and company cheques, are<br />
not classed as cleared funds.<br />
Please write your student ID number and your<br />
name on the back of the cheque.<br />
Bank or building society draft<br />
The draft must be payable to ‘<strong>Kingston</strong> <strong>University</strong>’<br />
for the full amount. We can only accept drafts that<br />
are drawn on a UK bank account. Paying by bank<br />
or building society draft is treated as cleared funds.<br />
Please note<br />
International students: Where a bank<br />
draft has been issued outside of the United<br />
Kingdom, it is important to remember that the<br />
issuing bank must formally notify the drawing<br />
bank of the draft. Failure to do so will result<br />
in the bank draft not being credited to the<br />
<strong>University</strong>. This will affect your enrolment status<br />
and could affect your visa if studying on<br />
Tier-4 visas.<br />
Direct debit (by instalment in line with the<br />
<strong>University</strong>’s instalment plan)<br />
This enables you to spread your payments in line<br />
with the <strong>University</strong>’s instalment plan, and there<br />
is no charge for paying in this way. You will need<br />
a valid UK bank or building society account that<br />
allows direct debit transactions. The instalments<br />
will be collected automatically from your chosen<br />
account on the due dates.<br />
This can be setup online during enrolment or<br />
at any other time using our secure website:<br />
www.kingston.ac.uk/epay<br />
For further information, you can contact the Debt<br />
Recovery Team on +44 (0)20 8328 7005.<br />
You will receive an email confirmation once your<br />
direct debit has been accepted, and this will be<br />
sent to your <strong>Kingston</strong> <strong>University</strong> email address. If<br />
you do not receive your confirmation, you should<br />
contact the Debt Recovery Team to ensure that<br />
your direct debit instruction has been received.<br />
Remember<br />
You must have enough money in the account on<br />
the due dates, otherwise your bank may make<br />
a charge to your account for every default.<br />
If you wish to cancel your direct debit, all you<br />
are doing is removing the option to pay by<br />
instalments. You will then be required to pay the<br />
outstanding balance in full immediately.<br />
It is your responsibility to check that your direct<br />
debit has been activated.<br />
Cash<br />
For your safety and security we do not advise you<br />
to pay with cash. Please do not send cash by post<br />
or by courier, nor give money to someone else to<br />
pay for you. If it is your only option, payment can<br />
be made at the Payment Office on the ground floor<br />
of Cooper House. It is important that you keep<br />
your receipt as proof of payment.<br />
Cleared funds<br />
Payments made by debit or credit card, bank draft<br />
(as specified above), electronic bank transfer and<br />
cash are all regarded as cleared funds.<br />
NB: If you are paying at the Payment Office<br />
in Cooper House using a credit or debit card<br />
that has a chip on it, then you must know the<br />
PIN number to that card. We will not be able to<br />
process your payment without this.<br />
13 14
Where do I pay my fees?<br />
Where do I pay my fees?<br />
Where do I pay my fees?<br />
By post<br />
Financial Operations<br />
Debt Recovery Team<br />
<strong>Kingston</strong> <strong>University</strong><br />
Student Information and Advice Centre<br />
Ground Floor Cooper House<br />
40–46 Surbiton Road<br />
<strong>Kingston</strong> upon Thames<br />
Surrey KT1 2HX<br />
In person<br />
At the Payment Office on the ground floor of<br />
Cooper House between 10am and 4.30pm,<br />
Monday to Friday.<br />
By phone<br />
From the authorised cardholder only, the<br />
<strong>University</strong> will be able to take a payment over the<br />
phone if you call +44 (0)20 8328 7005.<br />
Online<br />
Using our secure payment site:<br />
www.kingston.ac.uk/epay<br />
Important notice to all international students<br />
(non-EU)<br />
All international (non-EU) students will be required<br />
to pay 50 per cent of their course fee in cleared<br />
funds prior to or at enrolment.<br />
Remember<br />
It is important that you pay your fees to the<br />
<strong>University</strong> on time. Failure to do so may lead to<br />
a disruption in your course.<br />
Continuing students who have academic debt<br />
outstanding from previous academic years will<br />
not be allowed to re-enrol until the academic<br />
debt and associated costs have been cleared.<br />
15 16
When do I pay my fees?<br />
When do I pay my fees?<br />
When do I pay my fees?<br />
Tuition fees – all Home/EU students<br />
Undergraduate UK and EU Students<br />
You will pay your fees:<br />
• by tuition fee loan applied for through Student<br />
Finance England if applicable;<br />
• in full at enrolment or in full on receipt of invoice;<br />
• by instalment plan – in line with the<br />
<strong>University</strong>’s instalment plan – this option is<br />
only available by direct debit, which is drawn<br />
on a UK bank account on the dates below<br />
according to enrolment.<br />
Home/EU student instalment dates<br />
Changing your personal information<br />
• You are required to update any changes to your<br />
address or telephone number as soon as the<br />
changes occur.<br />
• It is your responsibility to update your contact<br />
details and to provide the <strong>University</strong> with a<br />
current term-time address – this can be done via<br />
OSIS (Online Student Information System).<br />
• If you are unable to do this, you should advise<br />
your student office/course administrator of any<br />
changes as soon as possible.<br />
• Failure to do this may result in your details being<br />
passed to the <strong>University</strong>’s tracing agents. If this<br />
happens, a charge of £100 will be applied.<br />
Official<br />
course<br />
start date<br />
1st<br />
instalment<br />
[17%]<br />
2nd<br />
instalment<br />
[17%]<br />
3rd<br />
instalment<br />
[17%]<br />
4th<br />
instalment<br />
[17%]<br />
5th<br />
instalment<br />
[16%]<br />
6th<br />
instalment<br />
[16%]<br />
Aug/Sep/<br />
Oct 13<br />
07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />
Nov/Dec 13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />
Jan/Feb 14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />
Remember<br />
Continuing students who have academic debt owing to the <strong>University</strong> from previous academic years<br />
will not be allowed to re-enrol until the academic debt and associated costs have been cleared.<br />
Mar/Apr 14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />
There must be enough money in the nominated bank account to meet the payment at the time it is<br />
collected, otherwise your bank may make a charge to your account for each default.<br />
May/Jun 14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />
If you wish to cancel your direct debit, all you are doing is removing the option to pay by instalments.<br />
You will then be required to pay the outstanding balance in full immediately.<br />
Jul 14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />
If you withdraw from your course, it is your responsibility to cancel your direct debit with your bank to<br />
avoid incurring any additional costs by your bank.<br />
Please note that no other instalment plan is permissible.<br />
The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />
please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />
The instalment option is only available on the direct debit payment method, otherwise you will<br />
be required to pay the full fee on receipt of invoice.<br />
17<br />
18
When do I pay my fees?<br />
When do I pay my fees?<br />
Tuition fee levels for students with existing<br />
qualifications (ELQ)<br />
The Department for Business, Innovation Skills<br />
has changed the way that the government funds<br />
higher education. These changes affect the<br />
funding for students:<br />
• who already have a degree or higher education<br />
qualification (regardless of where in the world it<br />
was obtained or how it was funded); and<br />
• who have been accepted to do another course<br />
at the same or lower level than the highest<br />
qualification already held (known as an ELQ:<br />
Equivalent or Lower Qualification).<br />
What are the changes?<br />
Students wanting to study an ELQ will not receive<br />
financial support from the government or university<br />
bursaries. At the same time, the government<br />
will not provide funding to universities for these<br />
students.<br />
If you are charged the ELQ fee, then you will<br />
be entitled to spread the cost of your fees by<br />
choosing to pay by instalment in line with the<br />
<strong>University</strong>’s instalment plan.<br />
For further information about ELQ fee<br />
assessments, contact our Applicant Services<br />
Team by calling 020 8417 3545.<br />
ELQ student instalment dates<br />
Official<br />
course<br />
start date<br />
1st<br />
instalment<br />
[17%]<br />
2nd<br />
instalment<br />
[17%]<br />
3rd<br />
instalment<br />
[17%]<br />
4th<br />
instalment<br />
[17%]<br />
5th<br />
instalment<br />
[16%]<br />
6th<br />
instalment<br />
[16%]<br />
Aug/Sep/<br />
Oct 13<br />
07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />
Nov/Dec 13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />
Jan/Feb 14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />
Mar/Apr 14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />
May/Jun 14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />
Jul 14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />
19<br />
Please note that no other instalment plan is permissible.<br />
The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />
please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />
20
When do I pay my fees?<br />
Postgraduate and postgraduate research<br />
students<br />
You will pay your fees:<br />
• by tuition fee loan applied for through Student<br />
Finance England if applicable;<br />
• in full at enrolment or in full on receipt of invoice;<br />
• by instalment plan – in line with the<br />
<strong>University</strong>’s instalment plan – this option is<br />
only available by direct debit, which is drawn<br />
on a UK bank account on the dates below<br />
according to enrolment.<br />
Professional and Career Development Loan<br />
(PCDL)<br />
If you are applying for a PCDL, your loan<br />
application form must be completed and stamped<br />
by staff at the Student Life Centre (see page 4 for<br />
address) who will let us know about your loan. We<br />
may need to contact you for additional information<br />
about your PCDL, such as:<br />
• how much you have borrowed towards your<br />
tuition fees (ie full tuition, 80 per cent of tuition<br />
fee or part of the tuition fee);<br />
• the amounts and dates of when your bank will<br />
pay the loan to the <strong>University</strong>.<br />
When do I pay my fees?<br />
Home/EU postgraduate instalment dates<br />
This information is important as it will help us to<br />
identify payments coming into the <strong>University</strong>’s<br />
bank account and will be used to ensure that you<br />
are not caught up in the <strong>University</strong>’s debt recovery<br />
processes.<br />
Official<br />
course<br />
start date<br />
1st<br />
instalment<br />
[17%]<br />
2nd<br />
instalment<br />
[17%]<br />
3rd<br />
instalment<br />
[17%]<br />
4th<br />
instalment<br />
[17%]<br />
5th<br />
instalment<br />
[16%]<br />
6th<br />
instalment<br />
[16%]<br />
Aug/Sep/<br />
Oct 13<br />
07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />
Nov/Dec 13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />
Jan/Feb 14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />
Mar/Apr 14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />
May/Jun 14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />
Remember<br />
It is important that you pay your fees to the<br />
<strong>University</strong> on time. Failure to do so may lead to<br />
a disruption in your course.<br />
Continuing students who have academic debt<br />
owing to the <strong>University</strong> from previous academic<br />
years will not be allowed to re-enrol until the<br />
academic debt and associated costs have been<br />
cleared.<br />
If you wish to cancel your direct debit, all you<br />
are doing is removing the option to pay by<br />
instalments. You will then be required to pay the<br />
outstanding balance in full immediately.<br />
If you withdraw from your course, it is your<br />
responsibility to cancel your direct debit with<br />
your bank to avoid incurring any additional costs<br />
by your bank.<br />
Jul 14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />
Please note that no other instalment plan is permissible.<br />
The direct debit payment request is submitted to your bank 2 days prior to the payment date so<br />
please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />
There must be enough money in the nominated<br />
bank account to meet the payment at the time<br />
it is collected, otherwise your bank may make a<br />
charge to your account for each default.<br />
The instalment option is only available on the<br />
direct debit payment method, otherwise you<br />
will be required to pay the full fee on receipt<br />
of invoice.<br />
21 22
When do I pay my fees?<br />
Overseas international student instalment dates<br />
When do I pay my fees?<br />
Tuition fees – all international<br />
(non-EU) students<br />
All international (non-EU) students will be<br />
required to pay 50 per cent of their course fees<br />
in cleared funds prior to or on enrolment.<br />
The remaining 50 per cent balance of tuition fees<br />
must be paid in one of the following ways:<br />
• In full at enrolment<br />
• In full on receipt of invoice<br />
• By instalment plan – in line with the<br />
<strong>University</strong>’s instalment plan – this option is<br />
only available by direct debit, which is drawn on<br />
a UK bank account – see page 24.<br />
Important notice for students from the USA<br />
If you are funding your course using a<br />
Federal Direct Subsidised/Unsubsidised<br />
and/or PLUS loan, please contact the<br />
Financial Aid Office for information about<br />
payment of tuition fees.<br />
E: usfinancialaid@kingston.ac.uk<br />
Postgraduate Deposits<br />
A £3,000 deposit will be required from all<br />
postgraduate taught (masters) applicants who<br />
pay international fees. This should be paid as<br />
soon as an unconditional offer has been received.<br />
Once the deposit payment has cleared your<br />
Confirmation of Acceptance for Studies (CAS) will<br />
be processed and issued.<br />
The deposit is treated as payment towards the<br />
first tuition fee instalment and must be paid<br />
either online at www.kingston.ac.uk/epay or by<br />
electronic bank transfer (see page 13)<br />
The following applicants are exempt from the<br />
deposit:<br />
• Students from EEA member states<br />
• Students from USA or Canada who will receive<br />
a government loan<br />
• Sponsored Students (see page 29 for details on<br />
how to provide evidence of this)<br />
Further information about the deposit is available<br />
at www.kingston.ac.uk/deposit<br />
Changing your personal information<br />
• You will be required to update any changes to<br />
your address, telephone numbers or personal<br />
email addresses as soon as the changes occur.<br />
• It is your responsibility to update your contact<br />
details and to provide the <strong>University</strong> with a<br />
current term-time address – this can be done via<br />
OSIS (Online Student Information System).<br />
• If you are unable to do this, you should advise<br />
your student office/course administrator of any<br />
changes as soon as possible.<br />
• Failure to advise of changes to your personal<br />
information may result in your details being<br />
passed to the <strong>University</strong>’s tracing agents. If this<br />
happens, a charge of £100 will be applied.<br />
Official<br />
course<br />
start date<br />
Aug/Sep/<br />
Oct 13<br />
Nov/Dec 13<br />
Jan/Feb 14<br />
Mar/Apr 14<br />
May/Jun 14<br />
Jul/ 14<br />
1st<br />
Instalment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
2nd<br />
Instalment<br />
[9%]<br />
3rd<br />
Instalment<br />
[9%]<br />
Remember<br />
Whether you are a new or continuing fulltime<br />
student, you must pay 50 per cent to<br />
commence your course. It is important that you<br />
pay your fees to the <strong>University</strong> on time. Failure<br />
to do so may lead to a disruption in your course.<br />
If you are being sponsored but your sponsor<br />
is not paying your full tuition fee, then you will<br />
be responsible for paying 50 per cent of the full<br />
tuition fee amount in cleared funds before you<br />
can complete your enrolment.<br />
Continuing students who have academic debt<br />
owing to the <strong>University</strong> from previous academic<br />
years will not be allowed to re-enrol until the<br />
academic debt and associated costs have been<br />
cleared.<br />
4th<br />
Instalment<br />
[8%]<br />
5th<br />
Instalment<br />
[8%]<br />
6th<br />
Instalment<br />
[8%]<br />
7th<br />
Instalment<br />
[8%]<br />
07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />
09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />
06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />
08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />
10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />
11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />
Please note that no other instalment plan is permissible.<br />
The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />
please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />
There must be enough money in the nominated<br />
bank account to meet the payment at the time<br />
it is collected, otherwise your bank may make a<br />
charge to your account for each default.<br />
If you wish to cancel your direct debit, all you<br />
are doing is removing the option to pay by<br />
instalments. You will then be required to pay the<br />
outstanding balance in full immediately.<br />
If you withdraw from your course, it is your<br />
responsibility to cancel your direct debit with<br />
your bank to avoid incurring any additional costs<br />
by your bank.<br />
The instalment option is only available on the<br />
direct debit payment method, otherwise you will<br />
be required to pay the balance of the full fee.<br />
23 24
When do I pay my fees?<br />
Channel Island student instalment dates<br />
When do I pay my fees?<br />
Tuition fees – Channel Island students<br />
All Channel Island (non-EU) students will be<br />
required to pay 50 per cent of their course fees in<br />
cleared funds prior to or on enrolment.<br />
The remaining 50 per cent balance of tuition fees<br />
must be paid in one of the following ways:<br />
• In full at enrolment<br />
• In full on receipt of invoice<br />
• By instalment plan – in line with the<br />
<strong>University</strong>’s instalment plan – this option is<br />
only available by direct debit, which is drawn on<br />
a UK bank account – see page 26<br />
Changing your personal information<br />
• You will be required to update any changes to<br />
your address, telephone numbers or personal<br />
email addresses as soon as the changes occur.<br />
• It is your responsibility to update your contact<br />
details and to provide the <strong>University</strong> with a<br />
current term-time address – this can be done via<br />
OSIS (Online Student Information System).<br />
• If you are unable to do this, you should advise<br />
your student office/course administrator of any<br />
changes as soon as possible.<br />
• Failure to advise of changes to your personal<br />
information may result in your details being<br />
passed to the <strong>University</strong>’s tracing agents. If this<br />
happens, a charge of £100 will be applied.<br />
Official<br />
course<br />
start date<br />
Aug/Sep/<br />
Oct 13<br />
Nov/Dec 13<br />
Jan/Feb 14<br />
Mar/Apr 14<br />
May/Jun 14<br />
Jul 14<br />
1st<br />
Instalment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
At<br />
enrolment<br />
[50%]<br />
2nd<br />
Instalment<br />
[9%]<br />
3rd<br />
Instalment<br />
[9%]<br />
4th<br />
Instalment<br />
[8%]<br />
5th<br />
Instalment<br />
[8%]<br />
6th<br />
Instalment<br />
[8%]<br />
7th<br />
Instalment<br />
[8%]<br />
07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />
09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />
06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />
08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />
10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />
11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />
Please note that no other instalment plan is permissible.<br />
The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />
please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />
Remember<br />
Whether you are a new or continuing fulltime<br />
student, you must pay 50 per cent to<br />
commence your course. It is important that you<br />
pay your fees to the <strong>University</strong> on time. Failure to<br />
do so may lead to a disruption in your course.<br />
If you are being sponsored but your sponsor<br />
is not paying your full tuition fee, then you will<br />
be responsible for paying 50 per cent of the full<br />
tuition fee amount in cleared funds before you<br />
can complete your enrolment.<br />
Continuing students who have academic debt<br />
owing to the <strong>University</strong> from previous academic<br />
years will not be allowed to re-enrol until the<br />
academic debt and associated costs have<br />
been cleared.<br />
There must be enough money in the nominated<br />
bank account to meet the payment at the time<br />
it is collected, otherwise your bank may make a<br />
charge to your account for each default.<br />
If you wish to cancel your direct debit, all you<br />
are doing is removing the option to pay by<br />
instalments. You will then be required to pay the<br />
outstanding balance in full immediately.<br />
If you withdraw from your course, it is your<br />
responsibility to cancel your direct debit with<br />
your bank to avoid incurring any additional costs<br />
by your bank.<br />
The instalment option is only available on the<br />
direct debit payment method, otherwise you<br />
will be required to pay the full fee on receipt<br />
of invoice.<br />
25<br />
26
When do I pay my fees?<br />
When do I pay my fees?<br />
Accommodation fees<br />
If you have been allocated a place in <strong>Kingston</strong><br />
<strong>University</strong>’s accommodation, the following rules<br />
apply in relation to the payment of the fees.<br />
You can pay your accommodation fees in one of<br />
the following ways:<br />
• In full by 24 October 2013<br />
• In full upon receipt of the licence<br />
• By instalments – in line with the <strong>University</strong>’s<br />
instalment plan – this option is only available<br />
by direct debit, which is drawn on a UK<br />
bank account. Details are included in your<br />
accommodation offer pack.<br />
Important notice for USA students<br />
If you are funding your course using a Federal<br />
Direct Subsidised/Unsubsidised and/or PLUS<br />
loan, please contact the Financial Aid Office<br />
for information about payment of<br />
accommodation fees.<br />
E: usfinancialaid@kingston.ac.uk<br />
Frequently asked questions<br />
I am an international student and I do not have a<br />
UK bank account. Can I still pay by instalment?<br />
Yes. You can do this through pre-arranged debit or<br />
credit card payments. You will need to contact the<br />
Debt Recovery Team directly to discuss this option.<br />
When will I get my accommodation deposit back?<br />
The <strong>University</strong> will refund your accommodation<br />
deposit once you have vacated your<br />
accommodation and after any outstanding debt<br />
to the <strong>University</strong> or charges incurred during<br />
occupancy have been cleared. Please note that<br />
any refund due will be paid to the person who paid<br />
the original deposit.<br />
Halls and<br />
headed tenancy<br />
instalments<br />
1st<br />
instalment<br />
2nd<br />
instalment<br />
3rd<br />
instalment<br />
All start dates* 24-Oct-13 9-Jan-14 30-Apr-14<br />
Nursing students<br />
Sept 2013 start<br />
PG 10-week<br />
extension<br />
1st<br />
instalment<br />
24-Oct-13<br />
[10 wks]<br />
2nd<br />
instalment<br />
9-Jan-14<br />
[10 wks]<br />
3rd<br />
instalment<br />
*Please refer to your licence for exact instalment amounts.<br />
Remember<br />
There must be enough money in the nominated<br />
account to meet the payment at the time it is<br />
collected, otherwise your bank may make a<br />
charge to your account for each default.<br />
If you wish to cancel your direct debit, you<br />
forfeit your option to pay in instalments. You will<br />
therefore be required to pay the outstanding<br />
balance in full immediately.<br />
27-Feb-14<br />
[10 wks]<br />
26-Jun-14<br />
4th<br />
instalment<br />
30-Apr-14<br />
[10 wks]<br />
5th<br />
instalment<br />
26-Jun-14<br />
[8 wks]<br />
The instalment option is available via the direct<br />
debit payment method for all fee statuses, and<br />
a recurring card payment plan for international<br />
students without a UK bank account; otherwise<br />
you will be required to pay the full fee by<br />
24 October 2013.<br />
How will you refund my deposit?<br />
All deposits will be refunded by cheque made<br />
payable to the original payee.<br />
Where will you send my deposit?<br />
Cheque refunds will be posted to the last known<br />
home address the <strong>University</strong> has for you. It is<br />
therefore important that you ensure that your<br />
home and term-time address is up to date at all<br />
times.<br />
Further information<br />
Student Life Centre Accommodation Team<br />
<strong>Kingston</strong> <strong>University</strong><br />
John Galsworthy Building<br />
Penrhyn Road<br />
<strong>Kingston</strong> upon Thames<br />
Surrey KT1 2EE<br />
T: +44 (0)20 8417 7311<br />
www.kingston.ac.uk/accommodation<br />
Ask us a question at:<br />
studenthub.kingston.ac.uk<br />
27<br />
28
Can my employer, company or organisation pay for my fees?<br />
Can my employer,<br />
embassy or organisation<br />
pay for my fees?<br />
Yes. If your employer, embassy or organisation agrees to pay all or part<br />
of your tuition fees, the <strong>University</strong> will refer to them as your sponsor.<br />
The <strong>University</strong> will invoice your sponsor for the appropriate amount.<br />
We must receive your letter of sponsorship as soon<br />
as possible, and before enrolment, confirming<br />
that the sponsor will pay your tuition fees.<br />
Your sponsor letter must be on the employer’s,<br />
embassy’s or organisation’s headed paper and<br />
signed by an authorised officer of the employer,<br />
embassy or organisation OR should be an officially<br />
signed purchase order containing the following<br />
information:<br />
• The student’s (your) full name (and <strong>University</strong> ID<br />
number if known)<br />
• The amount (or percentage) of tuition fees the<br />
sponsor wishes to pay on your behalf for this<br />
academic year<br />
• The name of the person to whom the invoice<br />
must be addressed and the address where the<br />
invoice should be sent<br />
• The reference number (or purchase order<br />
number) to be quoted (if applicable)<br />
The sponsor letter should be sent to<br />
sponsorletters@kingston.ac.uk prior to<br />
your enrolment with <strong>Kingston</strong> <strong>University</strong>, or<br />
uploaded on OSIS.<br />
Please note:<br />
• The <strong>University</strong> reserves the right to reject a<br />
sponsor letter or purchase order.<br />
• The <strong>University</strong> may conduct credit checks in full<br />
upon the sponsor.<br />
• A new letter or purchase order is required for<br />
each academic year of study.<br />
• Payment by a sponsor is due upon receipt<br />
of invoice; there is no instalment option for<br />
sponsor payments.<br />
Remember<br />
It remains your responsibility to ensure that<br />
the Debt Recovery Team have received your<br />
sponsor letter. The <strong>University</strong> will not be<br />
able to invoice your sponsor until we have<br />
received a letter from them with all the relevant<br />
information.<br />
If you are an international (non-EU) student<br />
and your sponsor is not paying your full tuition<br />
fee, then you will be responsible for paying<br />
50 per cent of the full tuition fee amount in<br />
cleared funds before you can complete your<br />
enrolment.<br />
If your sponsor fails to pay on receipt of<br />
invoice, or withdraws their support at any<br />
point in the year, then you will be responsible<br />
for any outstanding fees at that point and the<br />
<strong>University</strong> will hold you liable for that amount.<br />
You will also be subject to the <strong>University</strong>’s debt<br />
recovery procedures.<br />
Withdrawing from your<br />
course and refunds<br />
General<br />
If you wish to withdraw from or suspend your<br />
course, you must immediately inform your faculty<br />
student office in writing. For more information<br />
about withdrawing from your course, please refer<br />
to the <strong>University</strong>’s General Regulations at<br />
www.kingston.ac.uk/academicregulations<br />
International student refunds<br />
If you have had your application for a student visa<br />
refused and need to apply to the <strong>University</strong> for a<br />
refund of your tuition fees, you must provide us<br />
with a full copy of your visa refusal letter. If you do<br />
not provide us with a full copy of the letter it will<br />
delay your refund.<br />
If you enrol onto your course and subsequently<br />
decide to leave the <strong>University</strong>, you will have to<br />
provide evidence in the form of a copy of your<br />
passport with a departure stamp from the United<br />
Kingdom and an arrival stamp for your home<br />
country before we will release payment of any<br />
refunds you have requested.<br />
If you have enrolled onto a course at <strong>Kingston</strong><br />
<strong>University</strong> and then decide to transfer to another<br />
university or college, then you will be required to<br />
provide evidence that you have been accepted<br />
onto a course at your new university or college,<br />
and you will have to prove that you have applied<br />
to the UKBA to transfer from <strong>Kingston</strong> <strong>University</strong><br />
to your new university before we will release<br />
payment of any refund. You should be aware that<br />
any refund owed to you will be transferred to your<br />
new university.<br />
A tuition fee deposit is required from all<br />
postgraduate taught (masters) applicants that pay<br />
international fees. Where this is applicable, the first<br />
£3,000.00 received by the <strong>University</strong> for tuition<br />
fees will not be refundable (see page 23).<br />
Please note: This only applies to you if you have<br />
received a Confirmation of Acceptance of Studies<br />
(CAS) from <strong>Kingston</strong> <strong>University</strong>, are formally<br />
sponsored for immigration purposes by <strong>Kingston</strong><br />
<strong>University</strong> and have <strong>Kingston</strong> <strong>University</strong>’s sponsor<br />
number on your Tier-4 visa.<br />
Terminology<br />
• Withdrawing from your course – you have<br />
started your course but decide to leave the<br />
course permanently<br />
• Suspending your course – you have<br />
started the year but decide to take a break<br />
and return in the future<br />
• Deferring your studies – you do not start<br />
the year but elect to return to your course in<br />
the future<br />
Remember<br />
If you decide to withdraw from, suspend or<br />
defer your course you must put your decision in<br />
writing to your faculty administration office with<br />
your name and ID number on the letter. Don’t<br />
forget to date your letter.<br />
Your faculty should acknowledge receiving your<br />
withdrawal in writing. If you do not receive an<br />
acknowledgement from your faculty, you should<br />
contact them and confirm they have received<br />
your withdrawal letter.<br />
You must keep a copy of all correspondence in<br />
case of any queries.<br />
We are here to help and you should talk to your<br />
personal tutor for help and advice before making<br />
this decision.<br />
Please be aware of the withdrawal cut-off date<br />
for refunds relating to your programme of study<br />
(see pages 31-34).<br />
Withdrawing from your course/refunds<br />
29<br />
30
Withdrawing from your course/refunds<br />
Frequently asked questions<br />
Will I still have to pay my tuition fees if I withdraw<br />
from my course?<br />
If you provided the faculty with written notice of<br />
withdrawal from your course before a withdrawal<br />
cut-off date and you have received written<br />
acknowledgment from your faculty, you will only<br />
be liable for the fee percentage specified (see<br />
pages 33–36).<br />
What happens if I withdraw or suspend after the<br />
final withdrawal cut-off date?<br />
If you withdraw or suspend after the final cut-off<br />
date for your course, you will be liable to pay for<br />
your tuition fees in full.<br />
Will I have to pay tuition fees if I have stopped<br />
attending my course without formally notifying<br />
my faculty?<br />
Yes. If you have enrolled onto your course you will<br />
be liable for your fees until you have provided your<br />
faculty with written notification of withdrawal. The<br />
percentage of the tuition fees you will remain liable<br />
for once you have withdrawn is determined by<br />
both your course start date and withdrawal date<br />
(see pages 33–36).<br />
What happens if I am attending my course at a<br />
partner institution?<br />
You must ensure that you withdraw in writing to<br />
your college. If you fail to do so you will be liable<br />
to pay your tuition fees in full.<br />
What about my accommodation fees?<br />
You should contact the Accommodation Team<br />
in the Student Life Centre if you intend to leave<br />
<strong>University</strong> accommodation. You will remain liable<br />
for accommodation fees accrued up to the point<br />
at which the vacant room has been reallocated to<br />
another student.<br />
How do I apply for a refund?<br />
If you believe you are eligible for a refund, you<br />
must put your request in writing to the Debt<br />
Recovery Team<br />
Withdrawing from your course/refunds<br />
Will I have to pay my fees if I intend to apply for<br />
funding or a tuition fee loan?<br />
Yes. Until you are able to prove that your funding<br />
has been approved, you will be liable for the<br />
payment of your fees (a copy of the ‘final’ status<br />
of your ‘Assessment of Entitlement to Student<br />
Finance’ notification should be passed to the Debt<br />
Recovery Team).<br />
Remember<br />
• Outstanding debts: If you have any<br />
outstanding debts to the <strong>University</strong>, your<br />
refund will be offset against these debts first.<br />
• Agreed refunds: Where a refund is agreed,<br />
then payment will normally be made via<br />
direct credit transfer to the bank account<br />
from which the original payment was made.<br />
If payment was made by card, then the<br />
refund would be made back to that card. It<br />
is very unlikely that cheques or cash refunds<br />
will be issued.<br />
• Timescale: Please allow at least three<br />
weeks for a refund to be processed.<br />
31<br />
32
Withdrawing from your course/refunds<br />
Withdrawal, suspension and deferral cut-off dates<br />
Undergraduate students<br />
Withdrawing from your course/refunds<br />
Official<br />
course<br />
start date<br />
Cut-off period 1<br />
Refund<br />
%<br />
Cut-off period 2<br />
Refund<br />
%<br />
Cut-off period 3<br />
Refund<br />
%<br />
Cut-off period 4<br />
Refund<br />
%<br />
Sept 2013<br />
start<br />
Withdrawals on or<br />
before 1 Oct 2013<br />
100%<br />
Withdrawals between 2 Oct 2013<br />
to 5 Jan 2014 inclusive<br />
75%<br />
Withdrawals between 6 Jan 2014<br />
to 27 Apr 2014 inclusive<br />
50%<br />
Withdrawals after 27 Apr 2014 0%<br />
Oct 2013<br />
start<br />
Withdrawals on or<br />
before 1 Nov 2013<br />
100%<br />
Withdrawals between 2 Nov 2013<br />
to 5 Jan 2014 inclusive<br />
75%<br />
Withdrawals between 6 Jan 2014<br />
to 27 Apr 2014 inclusive<br />
50%<br />
Withdrawals after 27 Apr 2014 0%<br />
Nov 2013<br />
start<br />
Withdrawals on or<br />
before 2 Dec 2013<br />
100%<br />
Withdrawals between 3 Dec 2013<br />
to 5 Feb 2014 inclusive<br />
75%<br />
Withdrawals between 6 Feb 2014<br />
to 27 May 2014 inclusive<br />
50%<br />
Withdrawals after 27 May 2014 0%<br />
Dec 2013<br />
start<br />
Withdrawals on or<br />
before 2 Jan 2014<br />
100%<br />
Withdrawals between 3 Jan 2014<br />
to 5 Mar 2014 inclusive<br />
75%<br />
Withdrawals between 6 Mar 2014<br />
to 27 Jun 2014 inclusive<br />
50%<br />
Withdrawals after 27 Jun 2014 0%<br />
Jan 2014<br />
start<br />
Withdrawals on or<br />
before 3 Feb 2014<br />
100%<br />
Withdrawals between 4 Feb 2014<br />
to 4 Apr 2014 inclusive<br />
75%<br />
Withdrawals between 5 Apr 2014<br />
to 28 Jul 2014 inclusive<br />
50%<br />
Withdrawals after 28 Jul 2014 0%<br />
Feb 2014<br />
start<br />
Withdrawals on or<br />
before 3 Mar 2014<br />
100%<br />
Withdrawals between 4 Mar 2014<br />
to 6 May 2014 inclusive<br />
75%<br />
Withdrawals between 7 May 2014<br />
to 27 Aug 2014 inclusive<br />
50%<br />
Withdrawals after 27 Aug 2014 0%<br />
Mar 2014<br />
start<br />
Withdrawals on or<br />
before 1 Apr 2014<br />
100%<br />
Withdrawals between 2 Apr 2014<br />
to 5 Jun 2014 inclusive<br />
75%<br />
Withdrawals between 6 Jun 2014<br />
to 29 Sep 2014 inclusive<br />
50%<br />
Withdrawals after 29 Sep 2014 0%<br />
Apr 2014<br />
start<br />
Withdrawals on or<br />
before 1 May 2014<br />
100%<br />
Withdrawals between 2 May 2014<br />
to 4 Jul 2014 inclusive<br />
75%<br />
Withdrawals between 5 Jul 2014<br />
to 27 Oct 2014 inclusive<br />
50%<br />
Withdrawals after 27 Oct 2014 0%<br />
May 2014<br />
start<br />
Withdrawals on or<br />
before 2 Jun 2014<br />
100%<br />
Withdrawals between 3 Jun 2014<br />
to 5 Aug 2014 inclusive<br />
75%<br />
Withdrawals between 6 Aug 2014<br />
to 27 Nov 2014 inclusive<br />
50%<br />
Withdrawals after 27 Nov 2014 0%<br />
Jun 2014<br />
start<br />
Withdrawals on or<br />
before 1 Jul 2014<br />
100%<br />
Withdrawals between 2 Jul 2014<br />
to 5 Sep 2014 inclusive<br />
75%<br />
Withdrawals between 6 Sep 2014<br />
to 29 Dec 2014 inclusive<br />
50%<br />
Withdrawals after 29 Dec 2014 0%<br />
Jul 2014<br />
start<br />
Withdrawals on or<br />
before 1 Aug 2014<br />
100%<br />
Withdrawals between 2 Aug 2014<br />
to 6 Oct 2014 inclusive<br />
75%<br />
Withdrawals between 7 Oct 2014<br />
to 27 Jan 2015 inclusive<br />
50%<br />
Withdrawals after 27 Jan 2015 0%<br />
Aug 2014<br />
start<br />
Withdrawals on or<br />
before 1 Sep 2014<br />
100%<br />
Withdrawals between 2 Sep 2014<br />
to 5 Nov 2014 inclusive<br />
75%<br />
Withdrawals between 6 Nov 2014<br />
to 27 Feb 2015 inclusive<br />
50%<br />
Withdrawals after 27 Feb 2015 0%<br />
Your official course start date may not necessarily be the first date of attendance. If in doubt, please<br />
contact the Debt Recovery Team for clarification prior to submitting your withdrawal request.<br />
Please note that should you have been required to pay an International postgraduate deposit the first<br />
£3,000.00 received by the <strong>University</strong> for tuition fees will not be refundable.<br />
33 34
Withdrawing from your course/refunds<br />
Withdrawal, suspension and deferral cut-off dates<br />
Postgraduate taught students<br />
Withdrawing from your course/refunds<br />
Official<br />
course<br />
start date<br />
Term 1<br />
Refund<br />
%<br />
Term 2<br />
Refund<br />
%<br />
Term 3<br />
Refund<br />
%<br />
Sept 2013<br />
start<br />
Withdrawals on or<br />
before 15 Oct 2013<br />
100%<br />
Withdrawals between 16 Oct 2013<br />
to 5 Jan 2014 inclusive<br />
50%<br />
Withdrawals after 5 Jan 2014 0%<br />
Oct 2013<br />
start<br />
Withdrawals on or<br />
before 15 Oct 2013<br />
100%<br />
Withdrawals between 16 Oct 2013<br />
to 5 Jan 2014 inclusive<br />
50%<br />
Withdrawals after 5 Jan 2014 0%<br />
Nov 2013<br />
start<br />
Withdrawals on or<br />
before 13 Dec 2013<br />
100%<br />
Withdrawals between 14 Dec 2013<br />
to 5 Feb 2014 inclusive<br />
50%<br />
Withdrawals after 5 Feb 2014 0%<br />
Dec 2013<br />
start<br />
Withdrawals on or<br />
before 15 Jan 2014<br />
100%<br />
Withdrawals between 16 Jan 2014<br />
to 5 Mar 2014 inclusive<br />
50%<br />
Withdrawals after 5 Mar 2014 0%<br />
Jan 2014<br />
start<br />
Withdrawals on or<br />
before 14 Feb 2014<br />
100%<br />
Withdrawals between 15 Feb 2014<br />
to 4 Apr 2014 inclusive<br />
50%<br />
Withdrawals after 4 Apr 2014 0%<br />
Feb 2014<br />
start<br />
Withdrawals on or<br />
before 14 Mar 2014<br />
100%<br />
Withdrawals between 15 Mar 2014<br />
to 6 May 2014 inclusive<br />
50%<br />
Withdrawals after 6 May 2014 0%<br />
Mar 2014<br />
start<br />
Withdrawals on or<br />
before 15 Apr 2014<br />
100%<br />
Withdrawals between 16 Apr 2014<br />
to 5 Jun 2014 inclusive<br />
50%<br />
Withdrawals after 5 Jun 2014 0%<br />
Apr 2014<br />
start<br />
Withdrawals on or<br />
before 15 May 2014<br />
100%<br />
Withdrawals between 16 May 2014<br />
to 4 Jul 2014 inclusive<br />
50%<br />
Withdrawals after 4 Jul 2014 0%<br />
May 2014<br />
start<br />
Withdrawals on or<br />
before 13 Jun 2014<br />
100%<br />
Withdrawals between 14 Jun 2014<br />
to 5 Aug 2014 inclusive<br />
50%<br />
Withdrawals after 5 Aug 2014 0%<br />
Jun 2014<br />
start<br />
Withdrawals on or<br />
before 15 Jul 2014<br />
100%<br />
Withdrawals between 16 Jul 2014<br />
to 5 Sep 2014 inclusive<br />
50%<br />
Withdrawals after 5 Sep 2014 0%<br />
Jul 2014<br />
start<br />
Withdrawals on or<br />
before 15 Aug 2014<br />
100%<br />
Withdrawals between 16 Aug 2014<br />
to 6 Oct 2014 inclusive<br />
50%<br />
Withdrawals after 6 Oct 2014 0%<br />
Aug 2014<br />
start<br />
Withdrawals on or<br />
before 15 Sep 2014<br />
100%<br />
Withdrawals between 16 Sep 2014<br />
to 5 Nov 2014 inclusive<br />
50%<br />
Withdrawals after 5 Nov 2014 0%<br />
*Postgraduate research students<br />
All postgraduate research students who leave their course will be credited on a pro-rata basis for the<br />
entirety of their course. For further details about receiving a refund of fees paid, please contact<br />
Financial Operations – see page 12.<br />
Your official course start date may not necessarily be the first date of attendance. If in doubt, please<br />
contact the Debt Recovery Team for clarification prior to submitting your withdrawal request.<br />
Please note that should you have been required to pay an International postgraduate deposit the first<br />
£3,000.00 received by the <strong>University</strong> for tuition fees will not be refundable.<br />
35 36
Complaints and disputes<br />
Complaints<br />
and disputes<br />
Complaints and disputes<br />
Complaints and concerns can and do arise from time to time.<br />
If you are not satisfied with the service we have provided,<br />
you are within your rights to make a complaint.<br />
You should be aware that we will only be able to<br />
respond to complaints that relate to billing errors<br />
or the service that this department has provided.<br />
Complaints should be raised in writing within 20<br />
<strong>University</strong> working days of the incident that has<br />
caused the student(s) to complain. Complaints<br />
will only be considered after this timescale in<br />
exceptional circumstances.<br />
What can I expect once I have made a<br />
complaint?<br />
• We will endeavour to investigate the matter<br />
within 15 <strong>University</strong> working days of receipt of<br />
the complaint.<br />
• In the event that we require additional<br />
information, we will write to you specifying what<br />
it is that you need to provide.<br />
Complaints should be sent to financecomplaint@<br />
kingston.ac.uk and further advice is available<br />
from <strong>Kingston</strong> <strong>University</strong> Student’s Union<br />
(KUSU - www.kusu.ac.uk).<br />
Disclaimer<br />
This document was issued in July 2013 and is<br />
primarily intended for use by prospective students<br />
wishing to start a course in the academic year<br />
2013–14.<br />
The information was correct at the time of going<br />
to press.<br />
The <strong>University</strong> makes every effort to ensure that<br />
the contents of and statements made in this<br />
document are fair and accurate, but it cannot<br />
accept any responsibility for omissions, errors<br />
or subsequent changes that may occur. The<br />
statements made and the information provided<br />
is a general guide, and there may be changes<br />
following publication that affect the contents.<br />
For current details, see our website:<br />
www.kingston.ac.uk<br />
Students with disabilities<br />
If you require this document in an alternative<br />
format, for example in large print or in electronic<br />
form, please contact the Disability Team:<br />
Disability Team<br />
<strong>Kingston</strong> <strong>University</strong><br />
Student Life Centre<br />
John Galsworthy Building<br />
Penrhyn Road<br />
<strong>Kingston</strong> upon Thames<br />
Surrey KT1 2EE<br />
T: +44 (0)20 8417 7314<br />
Ask us a question at:<br />
studenthub.kingston.ac.uk<br />
37 38