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Money Matters booklet - Kingston University

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SS(13.174)B<br />

<strong>Money</strong><br />

<strong>Matters</strong><br />

2013/14


Introduction<br />

Introduction<br />

Contents<br />

Contents<br />

Welcome to the <strong>Money</strong> <strong>Matters</strong> guide for 2013–14. The following<br />

pages contain information on how and when to pay your fees<br />

for the academic year 2013–14. This guide also contains useful<br />

information on how and where to receive financial advice.<br />

1 Introduction and <strong>Money</strong> <strong>Matters</strong> top tips<br />

3 Applying for funding and how to budget for your course<br />

5 Information on fees<br />

Please note that information contained in this guide is the <strong>University</strong>’s latest rules and<br />

regulations, and therefore supersedes any other information previously provided in relation to<br />

payment of fees for the academic year 2013–14.<br />

7 Advice on financial support and tuition fee loans<br />

12 Who do I contact?<br />

<strong>Money</strong> matters tips<br />

UK students<br />

Bursaries<br />

You may be eligible for a <strong>Kingston</strong> <strong>University</strong><br />

bursary of between £385 and £1,000 if you<br />

are studying on a full-time course and being<br />

charged £3,465 for your tuition fees. Further<br />

conditions apply.<br />

Scholarships (first-year students)<br />

If your course tuition fee is £6,000 or more AND<br />

your household income is £25,000 or less, you<br />

may be eligible to apply for a scholarship. Visit<br />

www.kingston.ac.uk/nsp for more information.<br />

National Insurance number<br />

You must provide your National Insurance number<br />

to Student Finance England, (or equivalent if you<br />

are from another part of the UK) otherwise your<br />

loan will be withheld and you will have to fund<br />

your own tuition fees and living costs.<br />

Tuition fee loans<br />

Fee loans are available to most undergraduate<br />

students studying full time.<br />

Bank details<br />

You must provide your bank details to the<br />

Student Loan Company to receive maintenance<br />

loans grants and the <strong>Kingston</strong> <strong>University</strong> bursary.<br />

<br />

Student finance declaration form<br />

You must have signed and returned a copy<br />

of the Declaration Form that Student Finance<br />

England, (or equivalent if you are from another<br />

part of the UK) has sent to you.<br />

EU students<br />

Tuition fee loans<br />

Fee loans are available to most undergraduate<br />

students studying full time.<br />

International students (non-EU)<br />

All International (non-EU) students will be<br />

required to pay 50 per cent of their course fee<br />

in cleared funds prior to or on enrolment. This is<br />

a requirement of the UK Border Agency’s new<br />

points based system.<br />

All students<br />

You can get free advice from the <strong>University</strong>’s<br />

Student Life advisers, who run drop-in sessions<br />

at each campus. For more details, see page 4.<br />

13 How do I pay my fees?<br />

15 Where do I pay my fees?<br />

17 When do I pay my fees?<br />

Home and EU students – all<br />

Tuition fee for students with existing qualifications (ELQ)<br />

International (non–EU) students – all<br />

Channel Island students<br />

Accommodation fees<br />

27 Can my employer, embassy or organisation pay for my fees?<br />

28 Withdrawing from your course and refunds<br />

35 Complaints and disputes<br />

1 2


Applying for funding and how to budget for your course<br />

Applying for funding and how<br />

to budget for your course<br />

Most students reading this will have already applied for<br />

funding. If not, contact the relevant agency (below) as soon as<br />

possible to arrange for a fee loan, maintenance loan and grants.<br />

Students from England<br />

Apply online at www.gov.uk/student-finance<br />

Students from Wales<br />

Apply online at www.studentfinancewales.co.uk<br />

Students from Scotland<br />

Apply online at www.saas.gov.uk<br />

Students from Northern Ireland<br />

Apply online at www.studentfinanceni.co.uk<br />

Students from the European Union<br />

Contact Student Finance Services:<br />

EU Students Team<br />

T: +44 (0)141 243 3570<br />

E: EU_team@slc.co.uk<br />

Planning your budget<br />

Managing on a budget is an important part<br />

of being a student. Forward planning and<br />

prioritising your payments will help you avoid<br />

financial problems and reduce unnecessary<br />

financial worries.<br />

Experienced student life advisors are on hand to<br />

advise you with any money-related issues,<br />

including managing your money, claiming benefits<br />

or dealing with problems with your student<br />

finance. Confidential one-to-one appointments, as<br />

well as drop-in, email and telephone information<br />

and advice are available. You can also ask us<br />

questions through the StudentHUB, our online<br />

advice service.<br />

Further information<br />

Student Life Advisory Team<br />

Ground Floor, John Galsworthy Building<br />

Penrhyn Road<br />

T: +44 (0)20 8417 7312<br />

mykingston.kingston.ac.uk – click the<br />

‘My money’ link to access our information.<br />

Ask us questions at:<br />

studenthub.kingston.ac.uk<br />

Applying for funding and how to budget for your course<br />

Top tips from our Student Life advisers<br />

• Apply for your funding in plenty of time – before<br />

you start your course.<br />

• Save up some money just in case your funding<br />

is delayed.<br />

• Research and choose a bank/building society<br />

and open a student account (if you are eligible).<br />

• Many students are eligible for an interest-free<br />

overdraft facility.<br />

• Check out the ‘My money’ section on My<br />

<strong>Kingston</strong> or call us for help and advice. You<br />

can also refer to the frequently asked questions<br />

under ‘My money’, on the Student HUB.<br />

• Plan your budget – will your income be enough<br />

to pay all your costs, and do you know what<br />

priority payments are?<br />

• Complete a budget planner.<br />

• Do you need to earn money while you are<br />

studying? Have a look at the <strong>University</strong><br />

JobShop (www.kingston.ac.uk/careers/jobs/<br />

jobs) for part-time jobs.<br />

• Are you in financial difficulty? Come and see<br />

one of our friendly advisers for help.<br />

• Remember that our student life advisors are<br />

here to help throughout your time at <strong>Kingston</strong><br />

<strong>University</strong>. Our service is free, confidential and<br />

non-judgemental.<br />

3 4


Information on fees<br />

Information on fees<br />

Part-time fee table:<br />

Information on fees<br />

Home/EU and New Island<br />

Per 30 - credit module<br />

MPHARM & Studio Based Art & Design £2,250.00<br />

This section is for UK and EU undergraduate students on a full-time course.<br />

Standard Fee £2,188.00<br />

Foundation Year 2 £1,500.00<br />

Fees<br />

Below is a table of fees you can expect to be charged in 2013–14. It is important to note that all fees listed<br />

below are subject to change on an annual basis.<br />

Home ELQ Continuing £1,346.00<br />

Foundation Year 0 Repeat £750.00<br />

Pre-entry 2012/13 £866.00<br />

New and continuing students:<br />

- New entrants full-time undergraduate Home/EU student<br />

- Studio-based Art & Design Home/EU student<br />

- MPharm Home/EU student<br />

- Foundation Year 0 Home/EU student<br />

- Foundation degrees new entrants Home/EU student<br />

- HND degrees<br />

- Foundation degrees continuing student Home/EU student<br />

- Pre-entry 2012/13 full-time undergraduate Home/EU student<br />

- Pre-entry 2006/7 full-time undergraduate Home/EU student<br />

- Progression to BA top-up year in Year 3<br />

£8,750<br />

£9,000<br />

£9,000<br />

£4,500<br />

£6,000<br />

£6,000<br />

£3,465<br />

£3,465<br />

£1,380<br />

£3,465<br />

Foundation Early Years - Year 1 £1,188.00<br />

Foundation Early Years - Year 2 £876.00<br />

Pre-entry 2006/7 £346.00<br />

Repeating students<br />

If you will be repeating in your next year of study, Home/EU students should still complete the full-time<br />

student finance forms. If you have already completed your application for 2013–14 you will need to<br />

complete a Change of Circumstances Form to advise Student Finance England, or other relevant national<br />

student finance agency, that you will be repeating part of the course. This must be submitted by<br />

16 September 2013.<br />

Industrial placement:<br />

- If you are attending a four-year sandwich course £900<br />

Studying abroad:<br />

- Students studying abroad for one full year<br />

- Students studying abroad for part of the year and studying at KU<br />

for the rest of the year<br />

*ELQ students:<br />

- Students studying for an equivalent or lower qualification (see right) –<br />

pre-entry 2012/13 students only<br />

Edexcel Foundation Diploma in Art and Design:<br />

- For 19 years of age and over<br />

- HND/BTEC registration fee<br />

- Foundation Business & Professional Administration<br />

- Foundation Business & Law Administration<br />

£1,715<br />

£3,465<br />

£5,380<br />

£1,040<br />

Included<br />

Year 1 £6,000<br />

Year 2 £6,000<br />

- Foundation Early Years (Education) Year 1 £4,750<br />

Year 2 £3,500<br />

Nursing, Midwifery, Physiotherapy and Radiography courses<br />

- These are NHS-funded courses TBC<br />

Please note that most modules will weigh a minimum of 30 credits from academic year 2013/14<br />

onwards. Provided your repeat module(s) weighed 15 credits or less prior to 2013/14, you will be<br />

charged 50% (per module) of the 2013/14 modular cost detailed in the table above.<br />

*Students studying for an equivalent or lower qualification (ELQ students)<br />

Due to higher education funding changes introduced by the government, students who started<br />

a course before 1 September 2012 and already possess a qualification at the same level but in a<br />

different subject, will be charged a fee of £5,380 (only if the standard fee is less than £5,380).<br />

This does not apply to the following categories of students:<br />

• Students studying for a foundation degree<br />

• Students progressing from a HND<br />

• Students studying undergraduate architecture (depending on your level of study/programme),<br />

landscape architecture, nursing, midwifery, physiotherapy, radiography and social work<br />

If you are unsure about your fees, please refer to our website: www.kingston.ac.uk/fees<br />

Transferring from another university<br />

To ensure that you are charged the correct fee, it is in your best interest to inform us as soon as possible.<br />

Failure to do so may result in you being charged the incorrect fee.<br />

5<br />

76


Advice on financial support and tuition fee loans<br />

Advice on financial support<br />

and tuition fee loans<br />

Bursary<br />

You will be eligible for a <strong>Kingston</strong> <strong>University</strong><br />

bursary if:<br />

• you are a UK student;<br />

• you are on a full-time mode of attendance and<br />

you are charged £3,465 for your tuition fees for<br />

2013–14;<br />

• you are income assessed (means-tested loan<br />

and maintenance grant);<br />

• you have signed and returned the Student<br />

Declaration to Student Finance England (or<br />

equivalent from other parts of the UK).<br />

The amount of bursary you receive will depend on<br />

your household income:<br />

Household income<br />

Less than £1,000 £1,000<br />

£1,000–£25,000 £600<br />

£25,000–£40,393 £385<br />

More than £40,393<br />

<strong>Kingston</strong> bursary<br />

Not eligible<br />

BA Social Work students are eligible for a bursary<br />

of £385 if household income is below £25,000.<br />

Payment of your bursary<br />

Your bursary will be paid into your bank account by<br />

the Student Loans Company in two instalments:<br />

• 31 January 2014<br />

• 01 May 2014<br />

Notification of your bursary<br />

You will receive a letter from the <strong>University</strong> telling<br />

you whether you will receive a <strong>Kingston</strong> <strong>University</strong><br />

bursary and, if so, for how much.<br />

Remember<br />

If you owe academic fees to the <strong>University</strong><br />

your bursary will be used to reduce that debt.<br />

However, if you are paying your tuition fees by<br />

direct debit then your bursary will only be used<br />

against the defaulted payments.<br />

If you withdraw from your course or interrupt<br />

your studies before 13 January 2014, you will<br />

not be awarded a bursary. If you withdraw after<br />

13 January 2014 but before 13 April 2014, you<br />

will only be awarded 50 per cent of your bursary.<br />

The latest date to apply for means-tested funding<br />

and to qualify for a bursary is 15 May 2014.<br />

Alumni Discount<br />

<strong>Kingston</strong> <strong>University</strong> offers a 10% discount<br />

on the tuition fee of any programme of<br />

postgraduate study (taught or research)<br />

undertaken by an alumnus of <strong>Kingston</strong><br />

<strong>University</strong> (or its predecessor <strong>Kingston</strong><br />

Polytechnic).<br />

The discount is available to alumni<br />

who have previously undertaken and<br />

been awarded a bachelor’s degree from<br />

either <strong>Kingston</strong> <strong>University</strong> or from St<br />

George’s, <strong>University</strong> of London as part<br />

of a programme undertaken within the<br />

joint Faculty of Health, Social Care and<br />

Education.<br />

Please contact your faculty for information<br />

on how to apply and for details of any<br />

further terms and conditions.<br />

Scholarships<br />

National Scholarship Programme<br />

• The national scholarship is £3,000 for the first<br />

year of your course.<br />

• It is available to students from the UK and<br />

European Union who are eligible for student<br />

finance from the UK Government.<br />

• UK students can choose to have £1,000<br />

paid to them, or as a discount on university<br />

accommodation or as a fee waiver. The remaining<br />

£2,000 is paid as a fee waiver. EU students will<br />

receive the whole scholarship as a fee waiver.<br />

• Scholarships will be awarded in the second and<br />

third year of study, dependent on successful<br />

progression through your course and your grades.<br />

<strong>Kingston</strong> Scholarship Scheme<br />

• The <strong>Kingston</strong> scholarship is £1,000 for the first<br />

year of your course.<br />

• It is available to students from the UK and<br />

European Union who are eligible for student<br />

finance from the UK Government.<br />

• UK students can choose to have it paid to them,<br />

or as a discount on university accommodation<br />

or as a fee waiver. EU students will receive the<br />

whole scholarship as a fee waiver.<br />

Do I qualify?<br />

You can apply for a scholarship if you meet the<br />

following criteria:<br />

• You hold a firm offer to study at <strong>Kingston</strong><br />

<strong>University</strong>, starting in September 2013<br />

• The fee charged for your course is £6,000<br />

or more, or you are studying an integrated<br />

foundation year in science, engineering and<br />

computing<br />

• You are eligible to receive student finance<br />

(maintenance loan and grant and tuition fee loan<br />

for UK students; tuition fee loan for EU students)<br />

• Your household income, as assessed by<br />

Student Finance England (or equivalent), is<br />

£25,000 or less for the national scholarship; if<br />

your household income is less than £45,000 you<br />

can apply for a <strong>Kingston</strong> scholarship<br />

• You have not studied at university level before<br />

• Neither of your parents hold a university-level<br />

qualification (by this we mean that neither<br />

parent holds a degree, HND or equivalent),<br />

or you are a mature student (over 25 years old on<br />

1 September 2013).<br />

If you meet all the above criteria, you can apply.<br />

For any queries regarding these Scholarships,<br />

please contact the Student Life Advisory Team<br />

(see page 4 for contact details).<br />

How to apply<br />

Please note that you need to have selected<br />

<strong>Kingston</strong> <strong>University</strong> as firm in order to apply.<br />

You will need your username (KU number) and<br />

password to log into the online portal (OSIS)<br />

where applications can be made.<br />

1. Log in to OSIS using your username and<br />

password (osis.kingston.ac.uk)<br />

2. Click on ‘Your Application’ on the left-hand side<br />

3. Click on ‘Your Scholarship Application’<br />

4. Complete the scholarship application form<br />

Remember<br />

• We have a limited amount of money for both<br />

the national scholarship and the <strong>Kingston</strong><br />

scholarship.<br />

• Meeting the eligibility criteria does not give<br />

an entitlement to a scholarship.<br />

• You cannot receive both the national<br />

scholarship and the <strong>Kingston</strong> scholarship.<br />

If your application for a scholarship is<br />

successful, we will tell you which scholarship<br />

you have been awarded.<br />

Advice on financial support and tuition fee loans<br />

7 8


Advice on financial support and tuition fee loans<br />

Tuition fee loan<br />

Most UK and EU undergraduate students can<br />

borrow up to the tuition fee amount being charged<br />

by the <strong>University</strong>. The tuition fee loan is not<br />

dependant on household income.<br />

Following a successful application, the loan is<br />

paid directly to the <strong>University</strong> by the Student Loan<br />

Company.<br />

Domicile<br />

Student Finance<br />

England<br />

Student Finance<br />

Wales<br />

Student Finance<br />

Northern Ireland<br />

New<br />

students<br />

31 May<br />

2013<br />

19 April<br />

2013<br />

12 April<br />

2013<br />

Continuing<br />

students<br />

28 June<br />

2013<br />

31 May<br />

2013<br />

14 June<br />

2013<br />

What happens next?<br />

Once your application has been assessed,<br />

Student Finance will send you a Student Finance<br />

Entitlement letter detailing what you are entitled to.<br />

If you applied online, the letter will also include<br />

a declaration that must be signed and returned<br />

to Student Finance England, (or equivalent if<br />

you are from another part of the UK) before<br />

your loan can be approved.<br />

Advice on financial support and tuition fee loans<br />

How and when to apply<br />

The easiest way to apply is online at<br />

www.gov.uk/studentfinance<br />

The online application form is designed to make sure<br />

you only see the sections you need to fill in. You<br />

can also save the application as you go along.<br />

The application deadlines for new and continuing<br />

full-time students to ensure funding will be in place<br />

for the start of their course are in the table<br />

above, right.<br />

Please be aware that late applications may result<br />

in you being invoiced for fees, which you will be<br />

personally liable for until your application has been<br />

processed.<br />

You can still apply after these dates but funding<br />

may not be in place for the start of your course.<br />

If you do not request the full tuition fee loan, then<br />

the difference will be invoiced to you directly<br />

and you will need to pay the <strong>University</strong> for this in<br />

accordance with the <strong>University</strong>’s payment terms.<br />

Should you wish to apply for a loan to cover the<br />

full value of your tuition fees, we recommend<br />

that you indicate this on your application form<br />

by selecting the check box ‘I want to apply for a<br />

loan to pay the full tuition fee charged by<br />

my <strong>University</strong>’.<br />

What if my circumstances change?<br />

Before the course start date, you can log into your<br />

online student finance account and change the<br />

following details:<br />

• address<br />

• bank account<br />

• password or secret answer<br />

• course, such as changing course after A-level<br />

results; or leaving, returning or taking a break<br />

from a course<br />

• loan amount or type, such as the tuition fee<br />

loan amount<br />

9<br />

10


Advice on financial support and tuition fee loans<br />

Top tips<br />

• The process of applying for student finance<br />

can be made even easier by allowing UCAS<br />

to share some of your application details with<br />

the Student Loans Company (SLC).<br />

• Request a reminder and UCAS will prompt<br />

you to log in to your account and agree to<br />

share details with the SLC.<br />

• Your student finance application will be prepopulated<br />

with information from your UCAS<br />

application, such as personal and course<br />

details.<br />

• This makes applying for a student loan faster<br />

and saves entering the same information on<br />

both forms.<br />

Apply online now at<br />

www.gov.uk/studentfinance<br />

Student Finance England (SFE) processes<br />

your application and sends you<br />

a Student Finance Entitlement letter<br />

The letter will include a Declaration Form,<br />

which you must sign<br />

and return to SFE<br />

<strong>Kingston</strong> <strong>University</strong> confirms your<br />

attendance to SFE<br />

Who do I contact?<br />

Paying your fees<br />

The Debt Recovery Team is part of the <strong>University</strong>’s<br />

finance department and is responsible for the<br />

collection of fees.<br />

The Tuition fees and Bursary section is also part<br />

of the <strong>University</strong>’s finance department and is<br />

responsible for the invoicing of tuition fees and<br />

payment of bursaries.<br />

Financial Operations<br />

<strong>Kingston</strong> <strong>University</strong><br />

Student Information and Advice Centre<br />

Ground Floor Cooper House<br />

40–46 Surbiton Road<br />

<strong>Kingston</strong> upon Thames<br />

Surrey KT1 2HX<br />

Financial help and advice<br />

The Student Funds Team is based in the Student Life<br />

Centre and administers the Government Access<br />

to Learning Fund (ALF) for UK students and the<br />

<strong>University</strong> International Students Hardship Fund.<br />

Student Life advisers are available to give advice<br />

and guidance on living on a budget, student<br />

finance queries, banking, dealing with debt and<br />

financial capability and literacy.<br />

Student Life Centre<br />

<strong>Kingston</strong> <strong>University</strong><br />

John Galsworthy Building<br />

Penrhyn Road<br />

<strong>Kingston</strong> upon Thames<br />

Surrey KT1 2EE<br />

Who do I contact?<br />

SFE pays your tuition fees direct to<br />

<strong>Kingston</strong> <strong>University</strong><br />

T: +44 (0)20 8328 7005<br />

T: +44 (0) 20 8417 7312<br />

Student Funds Team<br />

T: +44 (0) 20 8417 7315<br />

Remember<br />

You do not need a confirmed offer before you<br />

can apply for your loan – simply apply using<br />

your first choice of course. If you need to<br />

make a course change, you must however,<br />

ensure that you inform Student Finance<br />

England, (or equivalent if you are from another<br />

part of the UK) that your circumstances have<br />

changed. This can be done online.<br />

mykingston.kingston.ac.uk – click the<br />

‘My money’ link to access our information.<br />

Ask questions at studenthub.kingston.ac.uk<br />

If you decide to apply for a tuition fee loan or<br />

change your tuition fee loan amount at a later<br />

date, you can download a Tuition Fee Loan<br />

request form from www.gov.uk/studentfinance<br />

or contact the Student Life Centre.<br />

For more information, see contact details<br />

on page 12.<br />

11<br />

12


How do I pay my fees?<br />

How do I pay my fees?<br />

How do I pay my fees?<br />

There are several easy ways to pay your fees. Please note<br />

that all payments should be made in pounds sterling (£).<br />

Online using the internet<br />

The most convenient way to pay your fees is by<br />

using the <strong>University</strong>’s secure payment website:<br />

www.kingston.ac.uk/epay<br />

You can pay using cards that display these symbols.<br />

If you are unable to access the internet and you<br />

are the authorised cardholder, the <strong>University</strong> will<br />

be able to take a payment over the phone if you<br />

ring +44 (0)20 8328 7005.<br />

Fraudulent payments<br />

If the <strong>University</strong> suspects that a card payment<br />

may be fraudulent, we reserve the right to<br />

immediately suspend access to IT and library<br />

facilities, and we may refer the matter to the<br />

police. You will be subject to the <strong>University</strong>’s<br />

Student Disciplinary Process.<br />

www.kingston.ac.uk/academicregulations<br />

Electronic bank transfer<br />

You can ask your bank to transfer funds in<br />

pounds sterling (£) directly to the <strong>University</strong>’s<br />

bank account. Your bank may charge you for this<br />

transfer and you will need to make it clear that<br />

the <strong>University</strong> is to receive the pounds sterling<br />

(£) amount in full (ie excluding charges). Always<br />

quote your student ID number and your name<br />

to ensure we are able to identify your payment.<br />

The <strong>University</strong>’s bank account details are:<br />

• Bank account name: <strong>Kingston</strong> <strong>University</strong><br />

• Bank account number: 20273856<br />

• Bank sort code number: 20–00–00<br />

• IBAN number: GB32 BARC 2000 0020 2738 56<br />

• Swift/BIC number: BARCGB22<br />

• Bank: Barclays Bank PLC<br />

• Branch name: 1 Churchill Place<br />

• Branch address: 1 Churchill Place, London,<br />

E14 5HP<br />

International students: please note that your<br />

bank will probably ask you for the name and<br />

address of the <strong>University</strong>’s bank – see above.<br />

Cheque<br />

All cheques must be payable to ‘<strong>Kingston</strong><br />

<strong>University</strong>’ for the full amount. We only accept<br />

cheques drawn on a UK bank or building society<br />

account. We are not able to accept ‘Eurocheques’<br />

or Travellers cheques. Please note that cheques,<br />

including parental and company cheques, are<br />

not classed as cleared funds.<br />

Please write your student ID number and your<br />

name on the back of the cheque.<br />

Bank or building society draft<br />

The draft must be payable to ‘<strong>Kingston</strong> <strong>University</strong>’<br />

for the full amount. We can only accept drafts that<br />

are drawn on a UK bank account. Paying by bank<br />

or building society draft is treated as cleared funds.<br />

Please note<br />

International students: Where a bank<br />

draft has been issued outside of the United<br />

Kingdom, it is important to remember that the<br />

issuing bank must formally notify the drawing<br />

bank of the draft. Failure to do so will result<br />

in the bank draft not being credited to the<br />

<strong>University</strong>. This will affect your enrolment status<br />

and could affect your visa if studying on<br />

Tier-4 visas.<br />

Direct debit (by instalment in line with the<br />

<strong>University</strong>’s instalment plan)<br />

This enables you to spread your payments in line<br />

with the <strong>University</strong>’s instalment plan, and there<br />

is no charge for paying in this way. You will need<br />

a valid UK bank or building society account that<br />

allows direct debit transactions. The instalments<br />

will be collected automatically from your chosen<br />

account on the due dates.<br />

This can be setup online during enrolment or<br />

at any other time using our secure website:<br />

www.kingston.ac.uk/epay<br />

For further information, you can contact the Debt<br />

Recovery Team on +44 (0)20 8328 7005.<br />

You will receive an email confirmation once your<br />

direct debit has been accepted, and this will be<br />

sent to your <strong>Kingston</strong> <strong>University</strong> email address. If<br />

you do not receive your confirmation, you should<br />

contact the Debt Recovery Team to ensure that<br />

your direct debit instruction has been received.<br />

Remember<br />

You must have enough money in the account on<br />

the due dates, otherwise your bank may make<br />

a charge to your account for every default.<br />

If you wish to cancel your direct debit, all you<br />

are doing is removing the option to pay by<br />

instalments. You will then be required to pay the<br />

outstanding balance in full immediately.<br />

It is your responsibility to check that your direct<br />

debit has been activated.<br />

Cash<br />

For your safety and security we do not advise you<br />

to pay with cash. Please do not send cash by post<br />

or by courier, nor give money to someone else to<br />

pay for you. If it is your only option, payment can<br />

be made at the Payment Office on the ground floor<br />

of Cooper House. It is important that you keep<br />

your receipt as proof of payment.<br />

Cleared funds<br />

Payments made by debit or credit card, bank draft<br />

(as specified above), electronic bank transfer and<br />

cash are all regarded as cleared funds.<br />

NB: If you are paying at the Payment Office<br />

in Cooper House using a credit or debit card<br />

that has a chip on it, then you must know the<br />

PIN number to that card. We will not be able to<br />

process your payment without this.<br />

13 14


Where do I pay my fees?<br />

Where do I pay my fees?<br />

Where do I pay my fees?<br />

By post<br />

Financial Operations<br />

Debt Recovery Team<br />

<strong>Kingston</strong> <strong>University</strong><br />

Student Information and Advice Centre<br />

Ground Floor Cooper House<br />

40–46 Surbiton Road<br />

<strong>Kingston</strong> upon Thames<br />

Surrey KT1 2HX<br />

In person<br />

At the Payment Office on the ground floor of<br />

Cooper House between 10am and 4.30pm,<br />

Monday to Friday.<br />

By phone<br />

From the authorised cardholder only, the<br />

<strong>University</strong> will be able to take a payment over the<br />

phone if you call +44 (0)20 8328 7005.<br />

Online<br />

Using our secure payment site:<br />

www.kingston.ac.uk/epay<br />

Important notice to all international students<br />

(non-EU)<br />

All international (non-EU) students will be required<br />

to pay 50 per cent of their course fee in cleared<br />

funds prior to or at enrolment.<br />

Remember<br />

It is important that you pay your fees to the<br />

<strong>University</strong> on time. Failure to do so may lead to<br />

a disruption in your course.<br />

Continuing students who have academic debt<br />

outstanding from previous academic years will<br />

not be allowed to re-enrol until the academic<br />

debt and associated costs have been cleared.<br />

15 16


When do I pay my fees?<br />

When do I pay my fees?<br />

When do I pay my fees?<br />

Tuition fees – all Home/EU students<br />

Undergraduate UK and EU Students<br />

You will pay your fees:<br />

• by tuition fee loan applied for through Student<br />

Finance England if applicable;<br />

• in full at enrolment or in full on receipt of invoice;<br />

• by instalment plan – in line with the<br />

<strong>University</strong>’s instalment plan – this option is<br />

only available by direct debit, which is drawn<br />

on a UK bank account on the dates below<br />

according to enrolment.<br />

Home/EU student instalment dates<br />

Changing your personal information<br />

• You are required to update any changes to your<br />

address or telephone number as soon as the<br />

changes occur.<br />

• It is your responsibility to update your contact<br />

details and to provide the <strong>University</strong> with a<br />

current term-time address – this can be done via<br />

OSIS (Online Student Information System).<br />

• If you are unable to do this, you should advise<br />

your student office/course administrator of any<br />

changes as soon as possible.<br />

• Failure to do this may result in your details being<br />

passed to the <strong>University</strong>’s tracing agents. If this<br />

happens, a charge of £100 will be applied.<br />

Official<br />

course<br />

start date<br />

1st<br />

instalment<br />

[17%]<br />

2nd<br />

instalment<br />

[17%]<br />

3rd<br />

instalment<br />

[17%]<br />

4th<br />

instalment<br />

[17%]<br />

5th<br />

instalment<br />

[16%]<br />

6th<br />

instalment<br />

[16%]<br />

Aug/Sep/<br />

Oct 13<br />

07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />

Nov/Dec 13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />

Jan/Feb 14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />

Remember<br />

Continuing students who have academic debt owing to the <strong>University</strong> from previous academic years<br />

will not be allowed to re-enrol until the academic debt and associated costs have been cleared.<br />

Mar/Apr 14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />

There must be enough money in the nominated bank account to meet the payment at the time it is<br />

collected, otherwise your bank may make a charge to your account for each default.<br />

May/Jun 14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />

If you wish to cancel your direct debit, all you are doing is removing the option to pay by instalments.<br />

You will then be required to pay the outstanding balance in full immediately.<br />

Jul 14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />

If you withdraw from your course, it is your responsibility to cancel your direct debit with your bank to<br />

avoid incurring any additional costs by your bank.<br />

Please note that no other instalment plan is permissible.<br />

The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />

please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />

The instalment option is only available on the direct debit payment method, otherwise you will<br />

be required to pay the full fee on receipt of invoice.<br />

17<br />

18


When do I pay my fees?<br />

When do I pay my fees?<br />

Tuition fee levels for students with existing<br />

qualifications (ELQ)<br />

The Department for Business, Innovation Skills<br />

has changed the way that the government funds<br />

higher education. These changes affect the<br />

funding for students:<br />

• who already have a degree or higher education<br />

qualification (regardless of where in the world it<br />

was obtained or how it was funded); and<br />

• who have been accepted to do another course<br />

at the same or lower level than the highest<br />

qualification already held (known as an ELQ:<br />

Equivalent or Lower Qualification).<br />

What are the changes?<br />

Students wanting to study an ELQ will not receive<br />

financial support from the government or university<br />

bursaries. At the same time, the government<br />

will not provide funding to universities for these<br />

students.<br />

If you are charged the ELQ fee, then you will<br />

be entitled to spread the cost of your fees by<br />

choosing to pay by instalment in line with the<br />

<strong>University</strong>’s instalment plan.<br />

For further information about ELQ fee<br />

assessments, contact our Applicant Services<br />

Team by calling 020 8417 3545.<br />

ELQ student instalment dates<br />

Official<br />

course<br />

start date<br />

1st<br />

instalment<br />

[17%]<br />

2nd<br />

instalment<br />

[17%]<br />

3rd<br />

instalment<br />

[17%]<br />

4th<br />

instalment<br />

[17%]<br />

5th<br />

instalment<br />

[16%]<br />

6th<br />

instalment<br />

[16%]<br />

Aug/Sep/<br />

Oct 13<br />

07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />

Nov/Dec 13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />

Jan/Feb 14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />

Mar/Apr 14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />

May/Jun 14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />

Jul 14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />

19<br />

Please note that no other instalment plan is permissible.<br />

The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />

please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />

20


When do I pay my fees?<br />

Postgraduate and postgraduate research<br />

students<br />

You will pay your fees:<br />

• by tuition fee loan applied for through Student<br />

Finance England if applicable;<br />

• in full at enrolment or in full on receipt of invoice;<br />

• by instalment plan – in line with the<br />

<strong>University</strong>’s instalment plan – this option is<br />

only available by direct debit, which is drawn<br />

on a UK bank account on the dates below<br />

according to enrolment.<br />

Professional and Career Development Loan<br />

(PCDL)<br />

If you are applying for a PCDL, your loan<br />

application form must be completed and stamped<br />

by staff at the Student Life Centre (see page 4 for<br />

address) who will let us know about your loan. We<br />

may need to contact you for additional information<br />

about your PCDL, such as:<br />

• how much you have borrowed towards your<br />

tuition fees (ie full tuition, 80 per cent of tuition<br />

fee or part of the tuition fee);<br />

• the amounts and dates of when your bank will<br />

pay the loan to the <strong>University</strong>.<br />

When do I pay my fees?<br />

Home/EU postgraduate instalment dates<br />

This information is important as it will help us to<br />

identify payments coming into the <strong>University</strong>’s<br />

bank account and will be used to ensure that you<br />

are not caught up in the <strong>University</strong>’s debt recovery<br />

processes.<br />

Official<br />

course<br />

start date<br />

1st<br />

instalment<br />

[17%]<br />

2nd<br />

instalment<br />

[17%]<br />

3rd<br />

instalment<br />

[17%]<br />

4th<br />

instalment<br />

[17%]<br />

5th<br />

instalment<br />

[16%]<br />

6th<br />

instalment<br />

[16%]<br />

Aug/Sep/<br />

Oct 13<br />

07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />

Nov/Dec 13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />

Jan/Feb 14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />

Mar/Apr 14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />

May/Jun 14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />

Remember<br />

It is important that you pay your fees to the<br />

<strong>University</strong> on time. Failure to do so may lead to<br />

a disruption in your course.<br />

Continuing students who have academic debt<br />

owing to the <strong>University</strong> from previous academic<br />

years will not be allowed to re-enrol until the<br />

academic debt and associated costs have been<br />

cleared.<br />

If you wish to cancel your direct debit, all you<br />

are doing is removing the option to pay by<br />

instalments. You will then be required to pay the<br />

outstanding balance in full immediately.<br />

If you withdraw from your course, it is your<br />

responsibility to cancel your direct debit with<br />

your bank to avoid incurring any additional costs<br />

by your bank.<br />

Jul 14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />

Please note that no other instalment plan is permissible.<br />

The direct debit payment request is submitted to your bank 2 days prior to the payment date so<br />

please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />

There must be enough money in the nominated<br />

bank account to meet the payment at the time<br />

it is collected, otherwise your bank may make a<br />

charge to your account for each default.<br />

The instalment option is only available on the<br />

direct debit payment method, otherwise you<br />

will be required to pay the full fee on receipt<br />

of invoice.<br />

21 22


When do I pay my fees?<br />

Overseas international student instalment dates<br />

When do I pay my fees?<br />

Tuition fees – all international<br />

(non-EU) students<br />

All international (non-EU) students will be<br />

required to pay 50 per cent of their course fees<br />

in cleared funds prior to or on enrolment.<br />

The remaining 50 per cent balance of tuition fees<br />

must be paid in one of the following ways:<br />

• In full at enrolment<br />

• In full on receipt of invoice<br />

• By instalment plan – in line with the<br />

<strong>University</strong>’s instalment plan – this option is<br />

only available by direct debit, which is drawn on<br />

a UK bank account – see page 24.<br />

Important notice for students from the USA<br />

If you are funding your course using a<br />

Federal Direct Subsidised/Unsubsidised<br />

and/or PLUS loan, please contact the<br />

Financial Aid Office for information about<br />

payment of tuition fees.<br />

E: usfinancialaid@kingston.ac.uk<br />

Postgraduate Deposits<br />

A £3,000 deposit will be required from all<br />

postgraduate taught (masters) applicants who<br />

pay international fees. This should be paid as<br />

soon as an unconditional offer has been received.<br />

Once the deposit payment has cleared your<br />

Confirmation of Acceptance for Studies (CAS) will<br />

be processed and issued.<br />

The deposit is treated as payment towards the<br />

first tuition fee instalment and must be paid<br />

either online at www.kingston.ac.uk/epay or by<br />

electronic bank transfer (see page 13)<br />

The following applicants are exempt from the<br />

deposit:<br />

• Students from EEA member states<br />

• Students from USA or Canada who will receive<br />

a government loan<br />

• Sponsored Students (see page 29 for details on<br />

how to provide evidence of this)<br />

Further information about the deposit is available<br />

at www.kingston.ac.uk/deposit<br />

Changing your personal information<br />

• You will be required to update any changes to<br />

your address, telephone numbers or personal<br />

email addresses as soon as the changes occur.<br />

• It is your responsibility to update your contact<br />

details and to provide the <strong>University</strong> with a<br />

current term-time address – this can be done via<br />

OSIS (Online Student Information System).<br />

• If you are unable to do this, you should advise<br />

your student office/course administrator of any<br />

changes as soon as possible.<br />

• Failure to advise of changes to your personal<br />

information may result in your details being<br />

passed to the <strong>University</strong>’s tracing agents. If this<br />

happens, a charge of £100 will be applied.<br />

Official<br />

course<br />

start date<br />

Aug/Sep/<br />

Oct 13<br />

Nov/Dec 13<br />

Jan/Feb 14<br />

Mar/Apr 14<br />

May/Jun 14<br />

Jul/ 14<br />

1st<br />

Instalment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

2nd<br />

Instalment<br />

[9%]<br />

3rd<br />

Instalment<br />

[9%]<br />

Remember<br />

Whether you are a new or continuing fulltime<br />

student, you must pay 50 per cent to<br />

commence your course. It is important that you<br />

pay your fees to the <strong>University</strong> on time. Failure<br />

to do so may lead to a disruption in your course.<br />

If you are being sponsored but your sponsor<br />

is not paying your full tuition fee, then you will<br />

be responsible for paying 50 per cent of the full<br />

tuition fee amount in cleared funds before you<br />

can complete your enrolment.<br />

Continuing students who have academic debt<br />

owing to the <strong>University</strong> from previous academic<br />

years will not be allowed to re-enrol until the<br />

academic debt and associated costs have been<br />

cleared.<br />

4th<br />

Instalment<br />

[8%]<br />

5th<br />

Instalment<br />

[8%]<br />

6th<br />

Instalment<br />

[8%]<br />

7th<br />

Instalment<br />

[8%]<br />

07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />

09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />

06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />

08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />

10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />

11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />

Please note that no other instalment plan is permissible.<br />

The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />

please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />

There must be enough money in the nominated<br />

bank account to meet the payment at the time<br />

it is collected, otherwise your bank may make a<br />

charge to your account for each default.<br />

If you wish to cancel your direct debit, all you<br />

are doing is removing the option to pay by<br />

instalments. You will then be required to pay the<br />

outstanding balance in full immediately.<br />

If you withdraw from your course, it is your<br />

responsibility to cancel your direct debit with<br />

your bank to avoid incurring any additional costs<br />

by your bank.<br />

The instalment option is only available on the<br />

direct debit payment method, otherwise you will<br />

be required to pay the balance of the full fee.<br />

23 24


When do I pay my fees?<br />

Channel Island student instalment dates<br />

When do I pay my fees?<br />

Tuition fees – Channel Island students<br />

All Channel Island (non-EU) students will be<br />

required to pay 50 per cent of their course fees in<br />

cleared funds prior to or on enrolment.<br />

The remaining 50 per cent balance of tuition fees<br />

must be paid in one of the following ways:<br />

• In full at enrolment<br />

• In full on receipt of invoice<br />

• By instalment plan – in line with the<br />

<strong>University</strong>’s instalment plan – this option is<br />

only available by direct debit, which is drawn on<br />

a UK bank account – see page 26<br />

Changing your personal information<br />

• You will be required to update any changes to<br />

your address, telephone numbers or personal<br />

email addresses as soon as the changes occur.<br />

• It is your responsibility to update your contact<br />

details and to provide the <strong>University</strong> with a<br />

current term-time address – this can be done via<br />

OSIS (Online Student Information System).<br />

• If you are unable to do this, you should advise<br />

your student office/course administrator of any<br />

changes as soon as possible.<br />

• Failure to advise of changes to your personal<br />

information may result in your details being<br />

passed to the <strong>University</strong>’s tracing agents. If this<br />

happens, a charge of £100 will be applied.<br />

Official<br />

course<br />

start date<br />

Aug/Sep/<br />

Oct 13<br />

Nov/Dec 13<br />

Jan/Feb 14<br />

Mar/Apr 14<br />

May/Jun 14<br />

Jul 14<br />

1st<br />

Instalment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

At<br />

enrolment<br />

[50%]<br />

2nd<br />

Instalment<br />

[9%]<br />

3rd<br />

Instalment<br />

[9%]<br />

4th<br />

Instalment<br />

[8%]<br />

5th<br />

Instalment<br />

[8%]<br />

6th<br />

Instalment<br />

[8%]<br />

7th<br />

Instalment<br />

[8%]<br />

07-Nov-13 05-Dec-13 09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14<br />

09-Jan-14 06-Feb-14 06-Mar-14 10-Apr-14 08-May-14 05-Jun-14<br />

06-Mar-14 10-Apr-14 08-May-14 05-Jun-14 10-Jul-14 07-Aug-14<br />

08-May-14 05-Jun-14 10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14<br />

10-Jul-14 07-Aug-14 11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14<br />

11-Sep-14 09-Oct-14 13-Nov-14 11-Dec-14 08-Jan-15 05-Feb-15<br />

Please note that no other instalment plan is permissible.<br />

The direct debit payment request is submitted to your bank two days prior to the payment date, so<br />

please ensure adequate funds are in your account as we cannot stop the payment after this point.<br />

Remember<br />

Whether you are a new or continuing fulltime<br />

student, you must pay 50 per cent to<br />

commence your course. It is important that you<br />

pay your fees to the <strong>University</strong> on time. Failure to<br />

do so may lead to a disruption in your course.<br />

If you are being sponsored but your sponsor<br />

is not paying your full tuition fee, then you will<br />

be responsible for paying 50 per cent of the full<br />

tuition fee amount in cleared funds before you<br />

can complete your enrolment.<br />

Continuing students who have academic debt<br />

owing to the <strong>University</strong> from previous academic<br />

years will not be allowed to re-enrol until the<br />

academic debt and associated costs have<br />

been cleared.<br />

There must be enough money in the nominated<br />

bank account to meet the payment at the time<br />

it is collected, otherwise your bank may make a<br />

charge to your account for each default.<br />

If you wish to cancel your direct debit, all you<br />

are doing is removing the option to pay by<br />

instalments. You will then be required to pay the<br />

outstanding balance in full immediately.<br />

If you withdraw from your course, it is your<br />

responsibility to cancel your direct debit with<br />

your bank to avoid incurring any additional costs<br />

by your bank.<br />

The instalment option is only available on the<br />

direct debit payment method, otherwise you<br />

will be required to pay the full fee on receipt<br />

of invoice.<br />

25<br />

26


When do I pay my fees?<br />

When do I pay my fees?<br />

Accommodation fees<br />

If you have been allocated a place in <strong>Kingston</strong><br />

<strong>University</strong>’s accommodation, the following rules<br />

apply in relation to the payment of the fees.<br />

You can pay your accommodation fees in one of<br />

the following ways:<br />

• In full by 24 October 2013<br />

• In full upon receipt of the licence<br />

• By instalments – in line with the <strong>University</strong>’s<br />

instalment plan – this option is only available<br />

by direct debit, which is drawn on a UK<br />

bank account. Details are included in your<br />

accommodation offer pack.<br />

Important notice for USA students<br />

If you are funding your course using a Federal<br />

Direct Subsidised/Unsubsidised and/or PLUS<br />

loan, please contact the Financial Aid Office<br />

for information about payment of<br />

accommodation fees.<br />

E: usfinancialaid@kingston.ac.uk<br />

Frequently asked questions<br />

I am an international student and I do not have a<br />

UK bank account. Can I still pay by instalment?<br />

Yes. You can do this through pre-arranged debit or<br />

credit card payments. You will need to contact the<br />

Debt Recovery Team directly to discuss this option.<br />

When will I get my accommodation deposit back?<br />

The <strong>University</strong> will refund your accommodation<br />

deposit once you have vacated your<br />

accommodation and after any outstanding debt<br />

to the <strong>University</strong> or charges incurred during<br />

occupancy have been cleared. Please note that<br />

any refund due will be paid to the person who paid<br />

the original deposit.<br />

Halls and<br />

headed tenancy<br />

instalments<br />

1st<br />

instalment<br />

2nd<br />

instalment<br />

3rd<br />

instalment<br />

All start dates* 24-Oct-13 9-Jan-14 30-Apr-14<br />

Nursing students<br />

Sept 2013 start<br />

PG 10-week<br />

extension<br />

1st<br />

instalment<br />

24-Oct-13<br />

[10 wks]<br />

2nd<br />

instalment<br />

9-Jan-14<br />

[10 wks]<br />

3rd<br />

instalment<br />

*Please refer to your licence for exact instalment amounts.<br />

Remember<br />

There must be enough money in the nominated<br />

account to meet the payment at the time it is<br />

collected, otherwise your bank may make a<br />

charge to your account for each default.<br />

If you wish to cancel your direct debit, you<br />

forfeit your option to pay in instalments. You will<br />

therefore be required to pay the outstanding<br />

balance in full immediately.<br />

27-Feb-14<br />

[10 wks]<br />

26-Jun-14<br />

4th<br />

instalment<br />

30-Apr-14<br />

[10 wks]<br />

5th<br />

instalment<br />

26-Jun-14<br />

[8 wks]<br />

The instalment option is available via the direct<br />

debit payment method for all fee statuses, and<br />

a recurring card payment plan for international<br />

students without a UK bank account; otherwise<br />

you will be required to pay the full fee by<br />

24 October 2013.<br />

How will you refund my deposit?<br />

All deposits will be refunded by cheque made<br />

payable to the original payee.<br />

Where will you send my deposit?<br />

Cheque refunds will be posted to the last known<br />

home address the <strong>University</strong> has for you. It is<br />

therefore important that you ensure that your<br />

home and term-time address is up to date at all<br />

times.<br />

Further information<br />

Student Life Centre Accommodation Team<br />

<strong>Kingston</strong> <strong>University</strong><br />

John Galsworthy Building<br />

Penrhyn Road<br />

<strong>Kingston</strong> upon Thames<br />

Surrey KT1 2EE<br />

T: +44 (0)20 8417 7311<br />

www.kingston.ac.uk/accommodation<br />

Ask us a question at:<br />

studenthub.kingston.ac.uk<br />

27<br />

28


Can my employer, company or organisation pay for my fees?<br />

Can my employer,<br />

embassy or organisation<br />

pay for my fees?<br />

Yes. If your employer, embassy or organisation agrees to pay all or part<br />

of your tuition fees, the <strong>University</strong> will refer to them as your sponsor.<br />

The <strong>University</strong> will invoice your sponsor for the appropriate amount.<br />

We must receive your letter of sponsorship as soon<br />

as possible, and before enrolment, confirming<br />

that the sponsor will pay your tuition fees.<br />

Your sponsor letter must be on the employer’s,<br />

embassy’s or organisation’s headed paper and<br />

signed by an authorised officer of the employer,<br />

embassy or organisation OR should be an officially<br />

signed purchase order containing the following<br />

information:<br />

• The student’s (your) full name (and <strong>University</strong> ID<br />

number if known)<br />

• The amount (or percentage) of tuition fees the<br />

sponsor wishes to pay on your behalf for this<br />

academic year<br />

• The name of the person to whom the invoice<br />

must be addressed and the address where the<br />

invoice should be sent<br />

• The reference number (or purchase order<br />

number) to be quoted (if applicable)<br />

The sponsor letter should be sent to<br />

sponsorletters@kingston.ac.uk prior to<br />

your enrolment with <strong>Kingston</strong> <strong>University</strong>, or<br />

uploaded on OSIS.<br />

Please note:<br />

• The <strong>University</strong> reserves the right to reject a<br />

sponsor letter or purchase order.<br />

• The <strong>University</strong> may conduct credit checks in full<br />

upon the sponsor.<br />

• A new letter or purchase order is required for<br />

each academic year of study.<br />

• Payment by a sponsor is due upon receipt<br />

of invoice; there is no instalment option for<br />

sponsor payments.<br />

Remember<br />

It remains your responsibility to ensure that<br />

the Debt Recovery Team have received your<br />

sponsor letter. The <strong>University</strong> will not be<br />

able to invoice your sponsor until we have<br />

received a letter from them with all the relevant<br />

information.<br />

If you are an international (non-EU) student<br />

and your sponsor is not paying your full tuition<br />

fee, then you will be responsible for paying<br />

50 per cent of the full tuition fee amount in<br />

cleared funds before you can complete your<br />

enrolment.<br />

If your sponsor fails to pay on receipt of<br />

invoice, or withdraws their support at any<br />

point in the year, then you will be responsible<br />

for any outstanding fees at that point and the<br />

<strong>University</strong> will hold you liable for that amount.<br />

You will also be subject to the <strong>University</strong>’s debt<br />

recovery procedures.<br />

Withdrawing from your<br />

course and refunds<br />

General<br />

If you wish to withdraw from or suspend your<br />

course, you must immediately inform your faculty<br />

student office in writing. For more information<br />

about withdrawing from your course, please refer<br />

to the <strong>University</strong>’s General Regulations at<br />

www.kingston.ac.uk/academicregulations<br />

International student refunds<br />

If you have had your application for a student visa<br />

refused and need to apply to the <strong>University</strong> for a<br />

refund of your tuition fees, you must provide us<br />

with a full copy of your visa refusal letter. If you do<br />

not provide us with a full copy of the letter it will<br />

delay your refund.<br />

If you enrol onto your course and subsequently<br />

decide to leave the <strong>University</strong>, you will have to<br />

provide evidence in the form of a copy of your<br />

passport with a departure stamp from the United<br />

Kingdom and an arrival stamp for your home<br />

country before we will release payment of any<br />

refunds you have requested.<br />

If you have enrolled onto a course at <strong>Kingston</strong><br />

<strong>University</strong> and then decide to transfer to another<br />

university or college, then you will be required to<br />

provide evidence that you have been accepted<br />

onto a course at your new university or college,<br />

and you will have to prove that you have applied<br />

to the UKBA to transfer from <strong>Kingston</strong> <strong>University</strong><br />

to your new university before we will release<br />

payment of any refund. You should be aware that<br />

any refund owed to you will be transferred to your<br />

new university.<br />

A tuition fee deposit is required from all<br />

postgraduate taught (masters) applicants that pay<br />

international fees. Where this is applicable, the first<br />

£3,000.00 received by the <strong>University</strong> for tuition<br />

fees will not be refundable (see page 23).<br />

Please note: This only applies to you if you have<br />

received a Confirmation of Acceptance of Studies<br />

(CAS) from <strong>Kingston</strong> <strong>University</strong>, are formally<br />

sponsored for immigration purposes by <strong>Kingston</strong><br />

<strong>University</strong> and have <strong>Kingston</strong> <strong>University</strong>’s sponsor<br />

number on your Tier-4 visa.<br />

Terminology<br />

• Withdrawing from your course – you have<br />

started your course but decide to leave the<br />

course permanently<br />

• Suspending your course – you have<br />

started the year but decide to take a break<br />

and return in the future<br />

• Deferring your studies – you do not start<br />

the year but elect to return to your course in<br />

the future<br />

Remember<br />

If you decide to withdraw from, suspend or<br />

defer your course you must put your decision in<br />

writing to your faculty administration office with<br />

your name and ID number on the letter. Don’t<br />

forget to date your letter.<br />

Your faculty should acknowledge receiving your<br />

withdrawal in writing. If you do not receive an<br />

acknowledgement from your faculty, you should<br />

contact them and confirm they have received<br />

your withdrawal letter.<br />

You must keep a copy of all correspondence in<br />

case of any queries.<br />

We are here to help and you should talk to your<br />

personal tutor for help and advice before making<br />

this decision.<br />

Please be aware of the withdrawal cut-off date<br />

for refunds relating to your programme of study<br />

(see pages 31-34).<br />

Withdrawing from your course/refunds<br />

29<br />

30


Withdrawing from your course/refunds<br />

Frequently asked questions<br />

Will I still have to pay my tuition fees if I withdraw<br />

from my course?<br />

If you provided the faculty with written notice of<br />

withdrawal from your course before a withdrawal<br />

cut-off date and you have received written<br />

acknowledgment from your faculty, you will only<br />

be liable for the fee percentage specified (see<br />

pages 33–36).<br />

What happens if I withdraw or suspend after the<br />

final withdrawal cut-off date?<br />

If you withdraw or suspend after the final cut-off<br />

date for your course, you will be liable to pay for<br />

your tuition fees in full.<br />

Will I have to pay tuition fees if I have stopped<br />

attending my course without formally notifying<br />

my faculty?<br />

Yes. If you have enrolled onto your course you will<br />

be liable for your fees until you have provided your<br />

faculty with written notification of withdrawal. The<br />

percentage of the tuition fees you will remain liable<br />

for once you have withdrawn is determined by<br />

both your course start date and withdrawal date<br />

(see pages 33–36).<br />

What happens if I am attending my course at a<br />

partner institution?<br />

You must ensure that you withdraw in writing to<br />

your college. If you fail to do so you will be liable<br />

to pay your tuition fees in full.<br />

What about my accommodation fees?<br />

You should contact the Accommodation Team<br />

in the Student Life Centre if you intend to leave<br />

<strong>University</strong> accommodation. You will remain liable<br />

for accommodation fees accrued up to the point<br />

at which the vacant room has been reallocated to<br />

another student.<br />

How do I apply for a refund?<br />

If you believe you are eligible for a refund, you<br />

must put your request in writing to the Debt<br />

Recovery Team<br />

Withdrawing from your course/refunds<br />

Will I have to pay my fees if I intend to apply for<br />

funding or a tuition fee loan?<br />

Yes. Until you are able to prove that your funding<br />

has been approved, you will be liable for the<br />

payment of your fees (a copy of the ‘final’ status<br />

of your ‘Assessment of Entitlement to Student<br />

Finance’ notification should be passed to the Debt<br />

Recovery Team).<br />

Remember<br />

• Outstanding debts: If you have any<br />

outstanding debts to the <strong>University</strong>, your<br />

refund will be offset against these debts first.<br />

• Agreed refunds: Where a refund is agreed,<br />

then payment will normally be made via<br />

direct credit transfer to the bank account<br />

from which the original payment was made.<br />

If payment was made by card, then the<br />

refund would be made back to that card. It<br />

is very unlikely that cheques or cash refunds<br />

will be issued.<br />

• Timescale: Please allow at least three<br />

weeks for a refund to be processed.<br />

31<br />

32


Withdrawing from your course/refunds<br />

Withdrawal, suspension and deferral cut-off dates<br />

Undergraduate students<br />

Withdrawing from your course/refunds<br />

Official<br />

course<br />

start date<br />

Cut-off period 1<br />

Refund<br />

%<br />

Cut-off period 2<br />

Refund<br />

%<br />

Cut-off period 3<br />

Refund<br />

%<br />

Cut-off period 4<br />

Refund<br />

%<br />

Sept 2013<br />

start<br />

Withdrawals on or<br />

before 1 Oct 2013<br />

100%<br />

Withdrawals between 2 Oct 2013<br />

to 5 Jan 2014 inclusive<br />

75%<br />

Withdrawals between 6 Jan 2014<br />

to 27 Apr 2014 inclusive<br />

50%<br />

Withdrawals after 27 Apr 2014 0%<br />

Oct 2013<br />

start<br />

Withdrawals on or<br />

before 1 Nov 2013<br />

100%<br />

Withdrawals between 2 Nov 2013<br />

to 5 Jan 2014 inclusive<br />

75%<br />

Withdrawals between 6 Jan 2014<br />

to 27 Apr 2014 inclusive<br />

50%<br />

Withdrawals after 27 Apr 2014 0%<br />

Nov 2013<br />

start<br />

Withdrawals on or<br />

before 2 Dec 2013<br />

100%<br />

Withdrawals between 3 Dec 2013<br />

to 5 Feb 2014 inclusive<br />

75%<br />

Withdrawals between 6 Feb 2014<br />

to 27 May 2014 inclusive<br />

50%<br />

Withdrawals after 27 May 2014 0%<br />

Dec 2013<br />

start<br />

Withdrawals on or<br />

before 2 Jan 2014<br />

100%<br />

Withdrawals between 3 Jan 2014<br />

to 5 Mar 2014 inclusive<br />

75%<br />

Withdrawals between 6 Mar 2014<br />

to 27 Jun 2014 inclusive<br />

50%<br />

Withdrawals after 27 Jun 2014 0%<br />

Jan 2014<br />

start<br />

Withdrawals on or<br />

before 3 Feb 2014<br />

100%<br />

Withdrawals between 4 Feb 2014<br />

to 4 Apr 2014 inclusive<br />

75%<br />

Withdrawals between 5 Apr 2014<br />

to 28 Jul 2014 inclusive<br />

50%<br />

Withdrawals after 28 Jul 2014 0%<br />

Feb 2014<br />

start<br />

Withdrawals on or<br />

before 3 Mar 2014<br />

100%<br />

Withdrawals between 4 Mar 2014<br />

to 6 May 2014 inclusive<br />

75%<br />

Withdrawals between 7 May 2014<br />

to 27 Aug 2014 inclusive<br />

50%<br />

Withdrawals after 27 Aug 2014 0%<br />

Mar 2014<br />

start<br />

Withdrawals on or<br />

before 1 Apr 2014<br />

100%<br />

Withdrawals between 2 Apr 2014<br />

to 5 Jun 2014 inclusive<br />

75%<br />

Withdrawals between 6 Jun 2014<br />

to 29 Sep 2014 inclusive<br />

50%<br />

Withdrawals after 29 Sep 2014 0%<br />

Apr 2014<br />

start<br />

Withdrawals on or<br />

before 1 May 2014<br />

100%<br />

Withdrawals between 2 May 2014<br />

to 4 Jul 2014 inclusive<br />

75%<br />

Withdrawals between 5 Jul 2014<br />

to 27 Oct 2014 inclusive<br />

50%<br />

Withdrawals after 27 Oct 2014 0%<br />

May 2014<br />

start<br />

Withdrawals on or<br />

before 2 Jun 2014<br />

100%<br />

Withdrawals between 3 Jun 2014<br />

to 5 Aug 2014 inclusive<br />

75%<br />

Withdrawals between 6 Aug 2014<br />

to 27 Nov 2014 inclusive<br />

50%<br />

Withdrawals after 27 Nov 2014 0%<br />

Jun 2014<br />

start<br />

Withdrawals on or<br />

before 1 Jul 2014<br />

100%<br />

Withdrawals between 2 Jul 2014<br />

to 5 Sep 2014 inclusive<br />

75%<br />

Withdrawals between 6 Sep 2014<br />

to 29 Dec 2014 inclusive<br />

50%<br />

Withdrawals after 29 Dec 2014 0%<br />

Jul 2014<br />

start<br />

Withdrawals on or<br />

before 1 Aug 2014<br />

100%<br />

Withdrawals between 2 Aug 2014<br />

to 6 Oct 2014 inclusive<br />

75%<br />

Withdrawals between 7 Oct 2014<br />

to 27 Jan 2015 inclusive<br />

50%<br />

Withdrawals after 27 Jan 2015 0%<br />

Aug 2014<br />

start<br />

Withdrawals on or<br />

before 1 Sep 2014<br />

100%<br />

Withdrawals between 2 Sep 2014<br />

to 5 Nov 2014 inclusive<br />

75%<br />

Withdrawals between 6 Nov 2014<br />

to 27 Feb 2015 inclusive<br />

50%<br />

Withdrawals after 27 Feb 2015 0%<br />

Your official course start date may not necessarily be the first date of attendance. If in doubt, please<br />

contact the Debt Recovery Team for clarification prior to submitting your withdrawal request.<br />

Please note that should you have been required to pay an International postgraduate deposit the first<br />

£3,000.00 received by the <strong>University</strong> for tuition fees will not be refundable.<br />

33 34


Withdrawing from your course/refunds<br />

Withdrawal, suspension and deferral cut-off dates<br />

Postgraduate taught students<br />

Withdrawing from your course/refunds<br />

Official<br />

course<br />

start date<br />

Term 1<br />

Refund<br />

%<br />

Term 2<br />

Refund<br />

%<br />

Term 3<br />

Refund<br />

%<br />

Sept 2013<br />

start<br />

Withdrawals on or<br />

before 15 Oct 2013<br />

100%<br />

Withdrawals between 16 Oct 2013<br />

to 5 Jan 2014 inclusive<br />

50%<br />

Withdrawals after 5 Jan 2014 0%<br />

Oct 2013<br />

start<br />

Withdrawals on or<br />

before 15 Oct 2013<br />

100%<br />

Withdrawals between 16 Oct 2013<br />

to 5 Jan 2014 inclusive<br />

50%<br />

Withdrawals after 5 Jan 2014 0%<br />

Nov 2013<br />

start<br />

Withdrawals on or<br />

before 13 Dec 2013<br />

100%<br />

Withdrawals between 14 Dec 2013<br />

to 5 Feb 2014 inclusive<br />

50%<br />

Withdrawals after 5 Feb 2014 0%<br />

Dec 2013<br />

start<br />

Withdrawals on or<br />

before 15 Jan 2014<br />

100%<br />

Withdrawals between 16 Jan 2014<br />

to 5 Mar 2014 inclusive<br />

50%<br />

Withdrawals after 5 Mar 2014 0%<br />

Jan 2014<br />

start<br />

Withdrawals on or<br />

before 14 Feb 2014<br />

100%<br />

Withdrawals between 15 Feb 2014<br />

to 4 Apr 2014 inclusive<br />

50%<br />

Withdrawals after 4 Apr 2014 0%<br />

Feb 2014<br />

start<br />

Withdrawals on or<br />

before 14 Mar 2014<br />

100%<br />

Withdrawals between 15 Mar 2014<br />

to 6 May 2014 inclusive<br />

50%<br />

Withdrawals after 6 May 2014 0%<br />

Mar 2014<br />

start<br />

Withdrawals on or<br />

before 15 Apr 2014<br />

100%<br />

Withdrawals between 16 Apr 2014<br />

to 5 Jun 2014 inclusive<br />

50%<br />

Withdrawals after 5 Jun 2014 0%<br />

Apr 2014<br />

start<br />

Withdrawals on or<br />

before 15 May 2014<br />

100%<br />

Withdrawals between 16 May 2014<br />

to 4 Jul 2014 inclusive<br />

50%<br />

Withdrawals after 4 Jul 2014 0%<br />

May 2014<br />

start<br />

Withdrawals on or<br />

before 13 Jun 2014<br />

100%<br />

Withdrawals between 14 Jun 2014<br />

to 5 Aug 2014 inclusive<br />

50%<br />

Withdrawals after 5 Aug 2014 0%<br />

Jun 2014<br />

start<br />

Withdrawals on or<br />

before 15 Jul 2014<br />

100%<br />

Withdrawals between 16 Jul 2014<br />

to 5 Sep 2014 inclusive<br />

50%<br />

Withdrawals after 5 Sep 2014 0%<br />

Jul 2014<br />

start<br />

Withdrawals on or<br />

before 15 Aug 2014<br />

100%<br />

Withdrawals between 16 Aug 2014<br />

to 6 Oct 2014 inclusive<br />

50%<br />

Withdrawals after 6 Oct 2014 0%<br />

Aug 2014<br />

start<br />

Withdrawals on or<br />

before 15 Sep 2014<br />

100%<br />

Withdrawals between 16 Sep 2014<br />

to 5 Nov 2014 inclusive<br />

50%<br />

Withdrawals after 5 Nov 2014 0%<br />

*Postgraduate research students<br />

All postgraduate research students who leave their course will be credited on a pro-rata basis for the<br />

entirety of their course. For further details about receiving a refund of fees paid, please contact<br />

Financial Operations – see page 12.<br />

Your official course start date may not necessarily be the first date of attendance. If in doubt, please<br />

contact the Debt Recovery Team for clarification prior to submitting your withdrawal request.<br />

Please note that should you have been required to pay an International postgraduate deposit the first<br />

£3,000.00 received by the <strong>University</strong> for tuition fees will not be refundable.<br />

35 36


Complaints and disputes<br />

Complaints<br />

and disputes<br />

Complaints and disputes<br />

Complaints and concerns can and do arise from time to time.<br />

If you are not satisfied with the service we have provided,<br />

you are within your rights to make a complaint.<br />

You should be aware that we will only be able to<br />

respond to complaints that relate to billing errors<br />

or the service that this department has provided.<br />

Complaints should be raised in writing within 20<br />

<strong>University</strong> working days of the incident that has<br />

caused the student(s) to complain. Complaints<br />

will only be considered after this timescale in<br />

exceptional circumstances.<br />

What can I expect once I have made a<br />

complaint?<br />

• We will endeavour to investigate the matter<br />

within 15 <strong>University</strong> working days of receipt of<br />

the complaint.<br />

• In the event that we require additional<br />

information, we will write to you specifying what<br />

it is that you need to provide.<br />

Complaints should be sent to financecomplaint@<br />

kingston.ac.uk and further advice is available<br />

from <strong>Kingston</strong> <strong>University</strong> Student’s Union<br />

(KUSU - www.kusu.ac.uk).<br />

Disclaimer<br />

This document was issued in July 2013 and is<br />

primarily intended for use by prospective students<br />

wishing to start a course in the academic year<br />

2013–14.<br />

The information was correct at the time of going<br />

to press.<br />

The <strong>University</strong> makes every effort to ensure that<br />

the contents of and statements made in this<br />

document are fair and accurate, but it cannot<br />

accept any responsibility for omissions, errors<br />

or subsequent changes that may occur. The<br />

statements made and the information provided<br />

is a general guide, and there may be changes<br />

following publication that affect the contents.<br />

For current details, see our website:<br />

www.kingston.ac.uk<br />

Students with disabilities<br />

If you require this document in an alternative<br />

format, for example in large print or in electronic<br />

form, please contact the Disability Team:<br />

Disability Team<br />

<strong>Kingston</strong> <strong>University</strong><br />

Student Life Centre<br />

John Galsworthy Building<br />

Penrhyn Road<br />

<strong>Kingston</strong> upon Thames<br />

Surrey KT1 2EE<br />

T: +44 (0)20 8417 7314<br />

Ask us a question at:<br />

studenthub.kingston.ac.uk<br />

37 38

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