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<strong>Which</strong>? works for you<br />

<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

On sale: Apr <strong>2002</strong> Class: Superminis<br />

New price: - Used price: From £2,275<br />

Performance:<br />

★★★★<br />

Boot & Storage:<br />

Ride <strong>co</strong>mfort:<br />

★★★★<br />

Safety:<br />

Easy to drive and cheap to run.<br />

Good safety and reliability.<br />

Five-door is quite roomy.<br />

Dull cabin.<br />

Limited visibility.<br />

Three-door a bit awkward and impractical.<br />

handling:<br />

★★★★<br />

Reliability:<br />

★★★ ★★★ ★★★<br />

Total s<strong>co</strong>re:<br />

66%<br />

Re<strong>co</strong>mmended models<br />

in the range<br />

<strong>Which</strong>? Car Top Choice Model<br />

1.4 Zetec 5dr [Climate]<br />

New price: -<br />

Used price: £4,095<br />

Fastest Model<br />

2.0 ST500 3dr<br />

New price: -<br />

Used price: £7,395<br />

0-62mph: 7.9 secs<br />

Most Efficient Model<br />

1.4 TDCi Finesse 3dr<br />

New price: -<br />

Used price: £2,595<br />

Combined fuel e<strong>co</strong>nomy: 65.7 mpg<br />

Cheapest Model to buy new<br />

-<br />

New price: -<br />

Overview<br />

The <strong>2002</strong>-<strong>2008</strong> <strong>Fiesta</strong>, with its mini-Focus outline, has aged gracefully and whilst it can’t match<br />

its successor for sporting dynamics or striking styling, it’s easy to drive, reliable, and cheap to<br />

buy and run. No wonder it remains popular.<br />

Since <strong>Ford</strong> launched an all-new <strong>Fiesta</strong> in autumn <strong>2008</strong>, this plainer-looking <strong>2002</strong>-<strong>2008</strong><br />

model has be<strong>co</strong>me cheaper to buy se<strong>co</strong>ndhand. It’s not as exciting to drive or as sharplooking<br />

as the new model, but it’s good value for money, and crucially, it has proved to be fairly<br />

reliable, both older and newer models. It’s both easy to drive and easy to own. We drove<br />

the end-of-line 1.4 TDCi diesel. The gearbox is smooth and the ratios are well spaced for good<br />

acceleration and <strong>co</strong>nfident overtaking. E<strong>co</strong>nomy was reasonable at 53.3mpg, though that’s<br />

well short of the official 62.8 figure. The 1.6 TDCi is quicker and more e<strong>co</strong>nomical – our test<br />

showed 57.6mpg (officially 64.2mpg). The 1.4 petrol needs to be worked hard, and e<strong>co</strong>nomy<br />

isn’t as good.<br />

Climb inside and there’s a fair amount of space, although the interior looks a bit dated.<br />

There’s ample room for three kids or two adults in the back, although the 270-litre boot is only<br />

average for the class.<br />

The <strong>2002</strong>-<strong>2008</strong> <strong>Fiesta</strong> has s<strong>co</strong>red respectably in the <strong>Which</strong>? Car Survey and its owners<br />

<strong>co</strong>ntinue to sing its praises. It has achieved an average three-star s<strong>co</strong>re - good for an older<br />

vehicle. Its most frequent faults are related to the exhaust and fuel system (diesel models),<br />

air <strong>co</strong>nditioning and <strong>co</strong>oling, springs and suspension; petrol versions appear to be less<br />

problematic.<br />

Cheapest Model to buy used<br />

1.3 Finesse 3dr<br />

Used price: £2,275<br />

Cheapest Model to Run (new)<br />

-<br />

New price: -<br />

Running <strong>co</strong>sts: -<br />

(3 years/36,000 miles)<br />

Owner’s View<br />

It is a fun car to drive,<br />

reliable and e<strong>co</strong>nomical to<br />

run. I have driven with four<br />

passengers from Exmouth<br />

to Huddersfield in relative<br />

<strong>co</strong>mfort. It is a great large<br />

small car. It is deceptive<br />

for size. I can easily get the<br />

weekly shop in the spacious<br />

boot. The quick clear


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

On the road<br />

The <strong>Fiesta</strong> is easy and <strong>co</strong>nfidence-inspiring to drive, with its accurate and sensitive steering,<br />

and overall feeling of stability. It’s not terribly exciting, however.<br />

Performance<br />

★★★★<br />

Gear changes are usually smooth and precise but for quick changes at higher speeds,<br />

fifth gear can sometimes engage inaccurately. The fact that reverse gear doesn’t click in<br />

satisfactorily is also irritating and means you can’t really tell whether or not it’s engaged<br />

properly.<br />

The 1.4 TDCi gives a decent amount of power under acceleration and is flexible, meaning<br />

you won’t need to change down a gear if you’re overtaking at higher speeds. It’s fairly smooth,<br />

but in winter the engine can run pretty rough when starting from <strong>co</strong>ld.<br />

Model tested Acceleration (37-62mph) Rating<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003) 9.9 secs ★★★★<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006) 7.2 secs ★★★★★<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 9.4 secs ★★★<br />

petrol 1.4 (80bhp) manual 5-door (2006) 9.4 secs ★★★<br />

Ride <strong>co</strong>mfort<br />

★★★★<br />

The <strong>Fiesta</strong> delivers a <strong>co</strong>nfident and smooth driving experience, with good responsive steering.<br />

It tends to understeer on sharp <strong>co</strong>rners but this is predictable for less experienced drivers.<br />

Overall, you get a sense of stability and assurance in the handling of this car. All <strong>Fiesta</strong>s have<br />

power steering, although electronic stability <strong>co</strong>ntrol was only optional - try to find a <strong>Fiesta</strong><br />

which had this fitted.<br />

How we test<br />

Performance<br />

We use the sophisticated electronic timing<br />

equipment to re<strong>co</strong>rd standing-start and<br />

in-gear acceleration, and repeat each test<br />

several times.<br />

Ride <strong>co</strong>mfort<br />

Ride <strong>co</strong>mfort is assessed by our laboratory<br />

experts who have driven hundreds of<br />

thousands of miles in a myriad of different<br />

models.<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Rating<br />

★★★<br />

★★★★<br />

★★★★<br />

★★★★


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

On the road <strong>co</strong>ntinued...<br />

Handling<br />

★★★★<br />

How we test<br />

Handling<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Brakes<br />

All <strong>Fiesta</strong>s have ABS anti-lock brakes fitted as standard. This, along with the balanced<br />

distribution of braking power, helps maintain <strong>co</strong>ntrol and delivers a quick response when<br />

needed.<br />

Rating<br />

★★★★<br />

★★★★<br />

★★★★<br />

★★★<br />

★★★★<br />

Model tested Braking distance (62-0mph) Rating<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003) 42.2m ★★★★<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006) 38.5m ★★★★★<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 41.0m ★★★★<br />

petrol 1.4 (80bhp) manual 5-door (2006) 41.0m ★★★<br />

Refinement and noise<br />

★★★<br />

The <strong>Fiesta</strong> is fairly quiet for a supermini. Even at high speeds, you won’t have to crank up the<br />

volume of your CDs to drown out clatter.<br />

Model tested Cruising noise Rating<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003) 70dB ★★★★<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006) 73dB ★★<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 72dB ★★★<br />

petrol 1.4 (80bhp) manual 5-door (2006) 72dB ★★★★<br />

On-the-limit handling is explored well<br />

away from public roads to ensure a fair<br />

test. Our obstacle avoidance test is one of<br />

the harshest tests in the industry..<br />

Brakes<br />

The <strong>Which</strong>? Car braking test measures<br />

stopping distance from 62-0mph and is<br />

repeated ten times in quick succession to<br />

highlight any brake fade issues.<br />

Refinement and noise<br />

The <strong>Which</strong>? Car experts use a decibel<br />

meter to re<strong>co</strong>rd interior sound levels<br />

at <strong>co</strong>mmon UK motorway speeds, and<br />

<strong>co</strong>mbine this with subjective assessments<br />

to arrive at an overall s<strong>co</strong>re.


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

On the road <strong>co</strong>ntinued...<br />

Cabin and <strong>co</strong>ntrols<br />

★★★<br />

The <strong>Fiesta</strong> feels fairly roomy, but the look of the interior is rather bland and <strong>co</strong>nservative. Our<br />

readers also criticised the instrument layout in our <strong>Which</strong>? Car survey. This is not intuitive<br />

- for example, when you pull the windscreen wiper lever toward you expecting the front<br />

screenwash to spray, it actually starts the rear wipers. The front seat belts in the three-door<br />

version are also difficult to reach.<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Visibility and parking<br />

Rating<br />

★★★<br />

★★★<br />

★★★★<br />

★★★<br />

★★★<br />

The rear headrests retract into the seatback, giving a nice clear view when you’re parallel- or<br />

reverse-parking. If you opt for <strong>Ford</strong>’s Quickclear front windscreen defroster, bear in mind that<br />

the headlights of on<strong>co</strong>ming cars can reflect off the heater filaments when you’re driving at<br />

night.<br />

Model tested Turning circle Rating<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003) 10.5m ★★★★<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006) 10.5m ★★★<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 10.5m ★★★<br />

petrol 1.4 (80bhp) manual 5-door (2006) 10.4m ★★★<br />

How we test<br />

Cabin and <strong>co</strong>ntrols<br />

We penalise cars with difficult <strong>co</strong>ntrols,<br />

and we look for things like backlit light<br />

switches and easy-to-use heating and<br />

ventilation adjustments.<br />

Visibility and parking<br />

Visibility is a major issue for motorists<br />

today, so each car gets a 360-degree<br />

swivel view test to reproduce the driver’s<br />

eye view and any obscured areas.


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

Comfort and practicality<br />

The interior of the <strong>Fiesta</strong> is spacious and family-friendly, with ample room for three kids or two<br />

adults in the back. The boot is about average for a supermini. Five-door models make most<br />

sense for families.<br />

Getting in and out<br />

★★★<br />

The <strong>Fiesta</strong> is spacious enough to carry two adults in the back, but getting in and out of threedoor<br />

models with dignity is a tall order - the front seat backs don’t stay in position when they’re<br />

folded forward, so don’t offer any grip or support when you’re trying to get out. Opt for the<br />

five-door version if you ferry around rear-seat passengers.<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Seat space and <strong>co</strong>mfort<br />

Rating<br />

★★★<br />

★★★<br />

★★<br />

★★★<br />

★★★<br />

The <strong>Fiesta</strong> is roomy enough to make a decent option for families. The front seats are well<br />

padded and <strong>co</strong>mfy but the driver’s seat tilt can’t be adjusted sufficiently to make sure you’ll be<br />

<strong>co</strong>mfortable. We’ve got a similar <strong>co</strong>mplaint about the back seats - adults travelling in the rear<br />

are going to have to sit in an un<strong>co</strong>mfortable crouching position because the seat base isn’t<br />

angled far enough backwards.<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Rating<br />

★★★<br />

★★★<br />

★★★<br />

★★★<br />

How we test<br />

Getting in and out<br />

We take measurements all around the<br />

driver and passenger’s door apertures<br />

and note the height of the seat, door sills<br />

and step down onto the car floor. The<br />

best cars don’t require too much bending<br />

or stretching to get in and out.<br />

Seat space and <strong>co</strong>mfort<br />

We assess seat <strong>co</strong>mfort subjectively,<br />

using our road testers’ expert knowledge<br />

and experience from thousands of different<br />

cars. And we measure the head-, legand<br />

elbowroom on offer in every seat, to<br />

see how well the car caters for people of<br />

all shapes and sizes.


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

Comfort and practicality <strong>co</strong>ntinued...<br />

Boot and storage<br />

★★★<br />

The boot is average for its class, but might turn out to be a bit small if you’re carrying your<br />

family and associated luggage. Loading is easy, thanks to the boot’s large opening, but it’s<br />

annoying in that it can only be unlocked with the ignition key or from inside the cabin. The split/<br />

fold back seat offers a bit of extra capacity, but the seat backs don’t fold flat enough for it to be<br />

truly useful.<br />

Model tested Boot space (seats up/down) Rating<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003) 270 litres / 580 litres ★★★<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006) 280 litres / 580 litres ★★★<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 275 litres / 560 litres ★★<br />

petrol 1.4 (80bhp) manual 5-door (2006) 280 litres / 580 litres ★★★<br />

Heating and ventilation<br />

★★★★<br />

We were impressed at how quickly the cabin reaches a <strong>co</strong>mfortable warmth from sub-freezing<br />

temperatures, particularly in the diesel model (12 minutes in the front and 17 minutes in the rear)<br />

- most diesel engines take longer than petrol engines to reach running temperature because<br />

of their heavier engine block.<br />

How we test<br />

Boot and storage<br />

Carmakers give official stats for boot<br />

space, but our tests are more realistic. We<br />

load the boot up with measuring blocks<br />

only as far as the rear window line, so<br />

that luggage is well secured and won’t<br />

obscure rear visibility. We repeat the test<br />

with the rear seats up, and folded down<br />

(where possible).<br />

Heating and ventilation<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Rating<br />

★★★★<br />

★★★★<br />

★★★★<br />

★★★★★<br />

Feel sorry for the tester who has to warm<br />

each car up from a frosty -10 degrees in<br />

our climate chamber. Starting with a <strong>co</strong>ld<br />

engine, we measure how long it takes to<br />

warm up the front and rear of the cabin.<br />

Diesel cars usually take longer. We also<br />

check the effectiveness of air <strong>co</strong>nditioning,<br />

where fitted.


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

Running <strong>co</strong>sts and depreciation<br />

Running <strong>co</strong>sts are quite low, but choose the right engine, as the high-power variants can be<br />

<strong>co</strong>stlier. Servicing <strong>co</strong>sts are reasonable, helped by relatively cheap parts prices and labour<br />

rates at <strong>Ford</strong> garages, and the <strong>Fiesta</strong> can be easily serviced and maintained by independent<br />

mechanics and garages.<br />

Insurance <strong>co</strong>sts are reasonable for the smaller-engined models, starting from group 3. The<br />

1.4 and 1.6-litre TDCi Ghias are a reasonable choice and both in band 4, though some models<br />

are in 5, 6 and 7; the sporty 2.0-litre is in band 13.<br />

Fuel <strong>co</strong>nsumption<br />

<strong>Ford</strong> claims the most frugal <strong>Fiesta</strong> (the 1.6 TDCi) will achieve 64.2mpg. For the version we<br />

tested (the 1.4 TDCi) <strong>Ford</strong> claims 62.8mpg, though the best we <strong>co</strong>uld manage was 44.4mpg.<br />

Petrol (<strong>co</strong>mbined mpg, claimed)<br />

37.6 mpg - 47.1 mpg<br />

How we test<br />

Fuel <strong>co</strong>nsumption<br />

We test fuel e<strong>co</strong>nomy under strict lab<br />

<strong>co</strong>nditions – using realistic test cycles – to<br />

reveal the facts behind the figures. Our<br />

figures rarely match manufacturer claims<br />

as, unlike the official mpg test, we measure<br />

e<strong>co</strong>nomy with both a hot and <strong>co</strong>ld<br />

engine, and on the motorway.<br />

Diesel (<strong>co</strong>mbined mpg, claimed)<br />

61.4 mpg - 65.7 mpg<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

Urban (claimed/tested)<br />

52.3 mpg/52.3 mpg<br />

54.3 mpg/53.3 mpg<br />

32.1 mpg/32.1 mpg<br />

34.0 mpg/33.6 mpg<br />

Extra urban (claimed/tested)<br />

74.3 mpg/72.4 mpg<br />

72.4 mpg/68.9 mpg<br />

52.3 mpg/55.4 mpg<br />

56.5 mpg/53.3 mpg<br />

Motorway (measured)<br />

40.4 mpg<br />

47.9 mpg<br />

32.5 mpg<br />

32.1 mpg<br />

Combined (claimed/tested)<br />

64.2 mpg/53.3 mpg<br />

64.2 mpg/57.6 mpg<br />

42.2 mpg/38.7 mpg<br />

45.6 mpg/38.7 mpg


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

Running <strong>co</strong>sts and depreciation <strong>co</strong>ntinued...<br />

Emissions<br />

Carbon dioxide emissions, and hence tax bandings, are low for the lower-powered and diesel<br />

models: 116g/km from the 1.6 TDCi, though the larger-engined petrol models put out up to<br />

179g/km (1.6 automatic and 2.0-litre manual).<br />

How we test<br />

Emissions<br />

Petrol (CO2, claimed)<br />

Diesel (CO2, claimed)<br />

Model tested<br />

diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />

diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />

petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />

petrol 1.4 (80bhp) manual 5-door (2006)<br />

142g per km - 179g per km<br />

114g per km - 120g per km<br />

Emissions (claimed/tested)<br />

117g per km/143g per km<br />

116g per km/128g per km<br />

158g per km/167g per km<br />

147g per km/161g per km<br />

While testing fuel e<strong>co</strong>nomy, we also<br />

<strong>co</strong>llect exhaust gases to enable us to<br />

measure the amount of carbon dioxide<br />

(CO2) emitted. We also check whether<br />

particulate filters are effective at removing<br />

sooty emissions from diesel engines.<br />

Safety<br />

Safety and security<br />

Euro NCAP s<strong>co</strong>re<br />

Here is the video of the <strong>2002</strong>-<strong>2008</strong> <strong>Ford</strong> <strong>Fiesta</strong> hatchback Euro NCAP frontal crash test.<br />

Please enable JavaScript to access this <strong>co</strong>ntent.<br />

★★★★<br />

Adult occupant<br />

★★★★<br />

Child protection -<br />

Pedestrian protection<br />

★★<br />

<strong>Which</strong>? safety rating<br />

★★★<br />

Active (crash avoidance) -<br />

Passive (crash safety) -<br />

Child -<br />

Pedestrian -<br />

We rate cars for safety using Euro NCAP<br />

crash test s<strong>co</strong>res (where available),<br />

alongside our own <strong>co</strong>mprehensive safety<br />

checklist. Uniquely, we also feed in results<br />

from our accident avoidance test – after<br />

all, it’s far better to steer around a crash<br />

than rely on the airbags...<br />

Security<br />

Security s<strong>co</strong>res <strong>co</strong>me from the security<br />

experts at Thatcham, who break into<br />

hundreds of cars each year. Most modern<br />

cars are very difficult to drive away, but<br />

are still too easy to steal from.<br />

Security<br />

Theft of car:<br />

★★★★<br />

Theft from car:<br />


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

<strong>Which</strong>? Car Survey results<br />

The <strong>Which</strong>? Car Survey is the UK’s biggest and best reliability and owner satisfaction survey.<br />

In 2013, drivers told us about 57,182 cars, <strong>co</strong>vering more than 450 million miles in the previous<br />

12 months (that’s equivalent to driving 18,398 times around the world). This unique feedback<br />

allows us to rate satisfaction and reliability for hundreds of new and used cars.<br />

Note Star ratings below are from 1-5 (1 is very poor and 5 is very good). Percentages shown<br />

under ‘Most <strong>co</strong>mmon faults’ indicate the proportion of owners reporting each problem in the<br />

past 12 months.<br />

Brand <br />

<strong>Ford</strong> ratings<br />

Sample size: 5,409 people<br />

Overall owner satisfaction for this brand 77%<br />

Brand reliability -<br />

Dealer Sales Service<br />

★★★<br />

Dealer Servicing & repair<br />

★★★<br />

Model: <strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Ownership ratings<br />

sample size: 404 people<br />

Overall owner satisfaction for this range 74%<br />

Driving enjoyment ★★★<br />

Ease of driving<br />

★★★★<br />

Comfort<br />

★★★<br />

Dash layout and <strong>co</strong>ntrols ★★★<br />

In-car technology<br />

★★★<br />

Styling<br />

★★<br />

Build quality<br />

★★★<br />

Practicality<br />

★★★<br />

Value for money<br />

★★★<br />

About our survey<br />

Brand ratings<br />

Everyone who takes part in the <strong>Which</strong>?<br />

Car survey tells us about their car and<br />

the dealers who sell and service it. We<br />

analyse this feedback across all cars to<br />

give top-level satisfaction ratings for each<br />

brand, including the brand’s reliability<br />

re<strong>co</strong>rd over the last eight years. All star<br />

ratings are out of five.<br />

Model ownership ratings<br />

These show how owners s<strong>co</strong>re this car<br />

in 12 different areas, from performance to<br />

heating. Owners’ ratings are subjective –<br />

so may differ from <strong>Which</strong>? Car test s<strong>co</strong>res<br />

– but they give a good idea of what the<br />

car is like to live with. Where relevant, cars<br />

are s<strong>co</strong>red against other cars in the same<br />

class (e.g. for space).<br />

Owner’s View<br />

Excellent handling with<br />

very secure <strong>co</strong>rnering and<br />

braking. Suspension is<br />

fairly refined over bumps,<br />

and not too noisy at<br />

motorway speeds.<br />

Owner’s View<br />

This has been a very<br />

reliable car for me for nearly<br />

8 years, and the steering<br />

accuracy and response is<br />

a delight. Car goes exactly<br />

where you put it.


<strong>Which</strong>? Car review<br />

<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />

Superminis<br />

<strong>Which</strong>? Car Survey results <strong>co</strong>ntinued...<br />

Reliability ratings<br />

Overall Reliability ★★★<br />

Up to 3 years old 3-8 years old<br />

Petrol cars Reliability - -<br />

breakdowns - -<br />

average annual repair <strong>co</strong>st - -<br />

Diesel cars Reliability - -<br />

breakdowns - -<br />

average annual repair <strong>co</strong>st - -<br />

All cars Reliability - -<br />

breakdowns - -<br />

average annual repair <strong>co</strong>st - -<br />

Breakdowns: Percentage of cars suffering a breakdown in last 12 months<br />

Average annual repair <strong>co</strong>st: Average annual <strong>co</strong>st of repairs (not servicing), in past 12<br />

months<br />

About our survey<br />

Reliability ratings<br />

We split reliability into breakdowns (including<br />

failure to start), faults (where parts<br />

need replacing) and problems (minor issues<br />

e.g. squeaks and loose trim). Where<br />

the car has been on sale for some time,<br />

and we have numerous survey responses<br />

from owners, we also split s<strong>co</strong>res by the<br />

age of car and fuel type. Star ratings are<br />

out of five – the more stars, the more reliable<br />

the car.<br />

Most <strong>co</strong>mmon faults<br />

Most <strong>co</strong>mmon faults<br />

<br />

Up to 3 years old<br />

- -<br />

- -<br />

- -<br />

- -<br />

- -<br />

<br />

3-8 years old<br />

- -<br />

- -<br />

- -<br />

- -<br />

- -<br />

Want to know what’s most likely to go<br />

wrong as the car gets older? These are<br />

the five most <strong>co</strong>mmon faults reported by<br />

owners, grouped by age into new, recent<br />

and older cars. A s<strong>co</strong>re of 40% means<br />

four out of 10 owners reported problems<br />

with that part of the car over the previous<br />

12 months. Engine electrics and non-engine<br />

electrics (e.g. windows, stereo) cause<br />

more headaches than mechanical parts in<br />

most modern cars.<br />

Failure rate: The proportion of owners reporting this problem in the last year

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