Ford Fiesta (2002-2008) - Which.co.uk
Ford Fiesta (2002-2008) - Which.co.uk
Ford Fiesta (2002-2008) - Which.co.uk
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<strong>Which</strong>? works for you<br />
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
On sale: Apr <strong>2002</strong> Class: Superminis<br />
New price: - Used price: From £2,275<br />
Performance:<br />
★★★★<br />
Boot & Storage:<br />
Ride <strong>co</strong>mfort:<br />
★★★★<br />
Safety:<br />
Easy to drive and cheap to run.<br />
Good safety and reliability.<br />
Five-door is quite roomy.<br />
Dull cabin.<br />
Limited visibility.<br />
Three-door a bit awkward and impractical.<br />
handling:<br />
★★★★<br />
Reliability:<br />
★★★ ★★★ ★★★<br />
Total s<strong>co</strong>re:<br />
66%<br />
Re<strong>co</strong>mmended models<br />
in the range<br />
<strong>Which</strong>? Car Top Choice Model<br />
1.4 Zetec 5dr [Climate]<br />
New price: -<br />
Used price: £4,095<br />
Fastest Model<br />
2.0 ST500 3dr<br />
New price: -<br />
Used price: £7,395<br />
0-62mph: 7.9 secs<br />
Most Efficient Model<br />
1.4 TDCi Finesse 3dr<br />
New price: -<br />
Used price: £2,595<br />
Combined fuel e<strong>co</strong>nomy: 65.7 mpg<br />
Cheapest Model to buy new<br />
-<br />
New price: -<br />
Overview<br />
The <strong>2002</strong>-<strong>2008</strong> <strong>Fiesta</strong>, with its mini-Focus outline, has aged gracefully and whilst it can’t match<br />
its successor for sporting dynamics or striking styling, it’s easy to drive, reliable, and cheap to<br />
buy and run. No wonder it remains popular.<br />
Since <strong>Ford</strong> launched an all-new <strong>Fiesta</strong> in autumn <strong>2008</strong>, this plainer-looking <strong>2002</strong>-<strong>2008</strong><br />
model has be<strong>co</strong>me cheaper to buy se<strong>co</strong>ndhand. It’s not as exciting to drive or as sharplooking<br />
as the new model, but it’s good value for money, and crucially, it has proved to be fairly<br />
reliable, both older and newer models. It’s both easy to drive and easy to own. We drove<br />
the end-of-line 1.4 TDCi diesel. The gearbox is smooth and the ratios are well spaced for good<br />
acceleration and <strong>co</strong>nfident overtaking. E<strong>co</strong>nomy was reasonable at 53.3mpg, though that’s<br />
well short of the official 62.8 figure. The 1.6 TDCi is quicker and more e<strong>co</strong>nomical – our test<br />
showed 57.6mpg (officially 64.2mpg). The 1.4 petrol needs to be worked hard, and e<strong>co</strong>nomy<br />
isn’t as good.<br />
Climb inside and there’s a fair amount of space, although the interior looks a bit dated.<br />
There’s ample room for three kids or two adults in the back, although the 270-litre boot is only<br />
average for the class.<br />
The <strong>2002</strong>-<strong>2008</strong> <strong>Fiesta</strong> has s<strong>co</strong>red respectably in the <strong>Which</strong>? Car Survey and its owners<br />
<strong>co</strong>ntinue to sing its praises. It has achieved an average three-star s<strong>co</strong>re - good for an older<br />
vehicle. Its most frequent faults are related to the exhaust and fuel system (diesel models),<br />
air <strong>co</strong>nditioning and <strong>co</strong>oling, springs and suspension; petrol versions appear to be less<br />
problematic.<br />
Cheapest Model to buy used<br />
1.3 Finesse 3dr<br />
Used price: £2,275<br />
Cheapest Model to Run (new)<br />
-<br />
New price: -<br />
Running <strong>co</strong>sts: -<br />
(3 years/36,000 miles)<br />
Owner’s View<br />
It is a fun car to drive,<br />
reliable and e<strong>co</strong>nomical to<br />
run. I have driven with four<br />
passengers from Exmouth<br />
to Huddersfield in relative<br />
<strong>co</strong>mfort. It is a great large<br />
small car. It is deceptive<br />
for size. I can easily get the<br />
weekly shop in the spacious<br />
boot. The quick clear
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
On the road<br />
The <strong>Fiesta</strong> is easy and <strong>co</strong>nfidence-inspiring to drive, with its accurate and sensitive steering,<br />
and overall feeling of stability. It’s not terribly exciting, however.<br />
Performance<br />
★★★★<br />
Gear changes are usually smooth and precise but for quick changes at higher speeds,<br />
fifth gear can sometimes engage inaccurately. The fact that reverse gear doesn’t click in<br />
satisfactorily is also irritating and means you can’t really tell whether or not it’s engaged<br />
properly.<br />
The 1.4 TDCi gives a decent amount of power under acceleration and is flexible, meaning<br />
you won’t need to change down a gear if you’re overtaking at higher speeds. It’s fairly smooth,<br />
but in winter the engine can run pretty rough when starting from <strong>co</strong>ld.<br />
Model tested Acceleration (37-62mph) Rating<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003) 9.9 secs ★★★★<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006) 7.2 secs ★★★★★<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 9.4 secs ★★★<br />
petrol 1.4 (80bhp) manual 5-door (2006) 9.4 secs ★★★<br />
Ride <strong>co</strong>mfort<br />
★★★★<br />
The <strong>Fiesta</strong> delivers a <strong>co</strong>nfident and smooth driving experience, with good responsive steering.<br />
It tends to understeer on sharp <strong>co</strong>rners but this is predictable for less experienced drivers.<br />
Overall, you get a sense of stability and assurance in the handling of this car. All <strong>Fiesta</strong>s have<br />
power steering, although electronic stability <strong>co</strong>ntrol was only optional - try to find a <strong>Fiesta</strong><br />
which had this fitted.<br />
How we test<br />
Performance<br />
We use the sophisticated electronic timing<br />
equipment to re<strong>co</strong>rd standing-start and<br />
in-gear acceleration, and repeat each test<br />
several times.<br />
Ride <strong>co</strong>mfort<br />
Ride <strong>co</strong>mfort is assessed by our laboratory<br />
experts who have driven hundreds of<br />
thousands of miles in a myriad of different<br />
models.<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Rating<br />
★★★<br />
★★★★<br />
★★★★<br />
★★★★
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
On the road <strong>co</strong>ntinued...<br />
Handling<br />
★★★★<br />
How we test<br />
Handling<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Brakes<br />
All <strong>Fiesta</strong>s have ABS anti-lock brakes fitted as standard. This, along with the balanced<br />
distribution of braking power, helps maintain <strong>co</strong>ntrol and delivers a quick response when<br />
needed.<br />
Rating<br />
★★★★<br />
★★★★<br />
★★★★<br />
★★★<br />
★★★★<br />
Model tested Braking distance (62-0mph) Rating<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003) 42.2m ★★★★<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006) 38.5m ★★★★★<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 41.0m ★★★★<br />
petrol 1.4 (80bhp) manual 5-door (2006) 41.0m ★★★<br />
Refinement and noise<br />
★★★<br />
The <strong>Fiesta</strong> is fairly quiet for a supermini. Even at high speeds, you won’t have to crank up the<br />
volume of your CDs to drown out clatter.<br />
Model tested Cruising noise Rating<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003) 70dB ★★★★<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006) 73dB ★★<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 72dB ★★★<br />
petrol 1.4 (80bhp) manual 5-door (2006) 72dB ★★★★<br />
On-the-limit handling is explored well<br />
away from public roads to ensure a fair<br />
test. Our obstacle avoidance test is one of<br />
the harshest tests in the industry..<br />
Brakes<br />
The <strong>Which</strong>? Car braking test measures<br />
stopping distance from 62-0mph and is<br />
repeated ten times in quick succession to<br />
highlight any brake fade issues.<br />
Refinement and noise<br />
The <strong>Which</strong>? Car experts use a decibel<br />
meter to re<strong>co</strong>rd interior sound levels<br />
at <strong>co</strong>mmon UK motorway speeds, and<br />
<strong>co</strong>mbine this with subjective assessments<br />
to arrive at an overall s<strong>co</strong>re.
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
On the road <strong>co</strong>ntinued...<br />
Cabin and <strong>co</strong>ntrols<br />
★★★<br />
The <strong>Fiesta</strong> feels fairly roomy, but the look of the interior is rather bland and <strong>co</strong>nservative. Our<br />
readers also criticised the instrument layout in our <strong>Which</strong>? Car survey. This is not intuitive<br />
- for example, when you pull the windscreen wiper lever toward you expecting the front<br />
screenwash to spray, it actually starts the rear wipers. The front seat belts in the three-door<br />
version are also difficult to reach.<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Visibility and parking<br />
Rating<br />
★★★<br />
★★★<br />
★★★★<br />
★★★<br />
★★★<br />
The rear headrests retract into the seatback, giving a nice clear view when you’re parallel- or<br />
reverse-parking. If you opt for <strong>Ford</strong>’s Quickclear front windscreen defroster, bear in mind that<br />
the headlights of on<strong>co</strong>ming cars can reflect off the heater filaments when you’re driving at<br />
night.<br />
Model tested Turning circle Rating<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003) 10.5m ★★★★<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006) 10.5m ★★★<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 10.5m ★★★<br />
petrol 1.4 (80bhp) manual 5-door (2006) 10.4m ★★★<br />
How we test<br />
Cabin and <strong>co</strong>ntrols<br />
We penalise cars with difficult <strong>co</strong>ntrols,<br />
and we look for things like backlit light<br />
switches and easy-to-use heating and<br />
ventilation adjustments.<br />
Visibility and parking<br />
Visibility is a major issue for motorists<br />
today, so each car gets a 360-degree<br />
swivel view test to reproduce the driver’s<br />
eye view and any obscured areas.
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
Comfort and practicality<br />
The interior of the <strong>Fiesta</strong> is spacious and family-friendly, with ample room for three kids or two<br />
adults in the back. The boot is about average for a supermini. Five-door models make most<br />
sense for families.<br />
Getting in and out<br />
★★★<br />
The <strong>Fiesta</strong> is spacious enough to carry two adults in the back, but getting in and out of threedoor<br />
models with dignity is a tall order - the front seat backs don’t stay in position when they’re<br />
folded forward, so don’t offer any grip or support when you’re trying to get out. Opt for the<br />
five-door version if you ferry around rear-seat passengers.<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Seat space and <strong>co</strong>mfort<br />
Rating<br />
★★★<br />
★★★<br />
★★<br />
★★★<br />
★★★<br />
The <strong>Fiesta</strong> is roomy enough to make a decent option for families. The front seats are well<br />
padded and <strong>co</strong>mfy but the driver’s seat tilt can’t be adjusted sufficiently to make sure you’ll be<br />
<strong>co</strong>mfortable. We’ve got a similar <strong>co</strong>mplaint about the back seats - adults travelling in the rear<br />
are going to have to sit in an un<strong>co</strong>mfortable crouching position because the seat base isn’t<br />
angled far enough backwards.<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Rating<br />
★★★<br />
★★★<br />
★★★<br />
★★★<br />
How we test<br />
Getting in and out<br />
We take measurements all around the<br />
driver and passenger’s door apertures<br />
and note the height of the seat, door sills<br />
and step down onto the car floor. The<br />
best cars don’t require too much bending<br />
or stretching to get in and out.<br />
Seat space and <strong>co</strong>mfort<br />
We assess seat <strong>co</strong>mfort subjectively,<br />
using our road testers’ expert knowledge<br />
and experience from thousands of different<br />
cars. And we measure the head-, legand<br />
elbowroom on offer in every seat, to<br />
see how well the car caters for people of<br />
all shapes and sizes.
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
Comfort and practicality <strong>co</strong>ntinued...<br />
Boot and storage<br />
★★★<br />
The boot is average for its class, but might turn out to be a bit small if you’re carrying your<br />
family and associated luggage. Loading is easy, thanks to the boot’s large opening, but it’s<br />
annoying in that it can only be unlocked with the ignition key or from inside the cabin. The split/<br />
fold back seat offers a bit of extra capacity, but the seat backs don’t fold flat enough for it to be<br />
truly useful.<br />
Model tested Boot space (seats up/down) Rating<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003) 270 litres / 580 litres ★★★<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006) 280 litres / 580 litres ★★★<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>) 275 litres / 560 litres ★★<br />
petrol 1.4 (80bhp) manual 5-door (2006) 280 litres / 580 litres ★★★<br />
Heating and ventilation<br />
★★★★<br />
We were impressed at how quickly the cabin reaches a <strong>co</strong>mfortable warmth from sub-freezing<br />
temperatures, particularly in the diesel model (12 minutes in the front and 17 minutes in the rear)<br />
- most diesel engines take longer than petrol engines to reach running temperature because<br />
of their heavier engine block.<br />
How we test<br />
Boot and storage<br />
Carmakers give official stats for boot<br />
space, but our tests are more realistic. We<br />
load the boot up with measuring blocks<br />
only as far as the rear window line, so<br />
that luggage is well secured and won’t<br />
obscure rear visibility. We repeat the test<br />
with the rear seats up, and folded down<br />
(where possible).<br />
Heating and ventilation<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Rating<br />
★★★★<br />
★★★★<br />
★★★★<br />
★★★★★<br />
Feel sorry for the tester who has to warm<br />
each car up from a frosty -10 degrees in<br />
our climate chamber. Starting with a <strong>co</strong>ld<br />
engine, we measure how long it takes to<br />
warm up the front and rear of the cabin.<br />
Diesel cars usually take longer. We also<br />
check the effectiveness of air <strong>co</strong>nditioning,<br />
where fitted.
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
Running <strong>co</strong>sts and depreciation<br />
Running <strong>co</strong>sts are quite low, but choose the right engine, as the high-power variants can be<br />
<strong>co</strong>stlier. Servicing <strong>co</strong>sts are reasonable, helped by relatively cheap parts prices and labour<br />
rates at <strong>Ford</strong> garages, and the <strong>Fiesta</strong> can be easily serviced and maintained by independent<br />
mechanics and garages.<br />
Insurance <strong>co</strong>sts are reasonable for the smaller-engined models, starting from group 3. The<br />
1.4 and 1.6-litre TDCi Ghias are a reasonable choice and both in band 4, though some models<br />
are in 5, 6 and 7; the sporty 2.0-litre is in band 13.<br />
Fuel <strong>co</strong>nsumption<br />
<strong>Ford</strong> claims the most frugal <strong>Fiesta</strong> (the 1.6 TDCi) will achieve 64.2mpg. For the version we<br />
tested (the 1.4 TDCi) <strong>Ford</strong> claims 62.8mpg, though the best we <strong>co</strong>uld manage was 44.4mpg.<br />
Petrol (<strong>co</strong>mbined mpg, claimed)<br />
37.6 mpg - 47.1 mpg<br />
How we test<br />
Fuel <strong>co</strong>nsumption<br />
We test fuel e<strong>co</strong>nomy under strict lab<br />
<strong>co</strong>nditions – using realistic test cycles – to<br />
reveal the facts behind the figures. Our<br />
figures rarely match manufacturer claims<br />
as, unlike the official mpg test, we measure<br />
e<strong>co</strong>nomy with both a hot and <strong>co</strong>ld<br />
engine, and on the motorway.<br />
Diesel (<strong>co</strong>mbined mpg, claimed)<br />
61.4 mpg - 65.7 mpg<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
Urban (claimed/tested)<br />
52.3 mpg/52.3 mpg<br />
54.3 mpg/53.3 mpg<br />
32.1 mpg/32.1 mpg<br />
34.0 mpg/33.6 mpg<br />
Extra urban (claimed/tested)<br />
74.3 mpg/72.4 mpg<br />
72.4 mpg/68.9 mpg<br />
52.3 mpg/55.4 mpg<br />
56.5 mpg/53.3 mpg<br />
Motorway (measured)<br />
40.4 mpg<br />
47.9 mpg<br />
32.5 mpg<br />
32.1 mpg<br />
Combined (claimed/tested)<br />
64.2 mpg/53.3 mpg<br />
64.2 mpg/57.6 mpg<br />
42.2 mpg/38.7 mpg<br />
45.6 mpg/38.7 mpg
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
Running <strong>co</strong>sts and depreciation <strong>co</strong>ntinued...<br />
Emissions<br />
Carbon dioxide emissions, and hence tax bandings, are low for the lower-powered and diesel<br />
models: 116g/km from the 1.6 TDCi, though the larger-engined petrol models put out up to<br />
179g/km (1.6 automatic and 2.0-litre manual).<br />
How we test<br />
Emissions<br />
Petrol (CO2, claimed)<br />
Diesel (CO2, claimed)<br />
Model tested<br />
diesel 1.4TDCi (68bhp) manual 3-door (2003)<br />
diesel 1.6TDCi (90bhp) manual 5-door (2006)<br />
petrol 1.4 (80bhp) manual 5-door (<strong>2002</strong>)<br />
petrol 1.4 (80bhp) manual 5-door (2006)<br />
142g per km - 179g per km<br />
114g per km - 120g per km<br />
Emissions (claimed/tested)<br />
117g per km/143g per km<br />
116g per km/128g per km<br />
158g per km/167g per km<br />
147g per km/161g per km<br />
While testing fuel e<strong>co</strong>nomy, we also<br />
<strong>co</strong>llect exhaust gases to enable us to<br />
measure the amount of carbon dioxide<br />
(CO2) emitted. We also check whether<br />
particulate filters are effective at removing<br />
sooty emissions from diesel engines.<br />
Safety<br />
Safety and security<br />
Euro NCAP s<strong>co</strong>re<br />
Here is the video of the <strong>2002</strong>-<strong>2008</strong> <strong>Ford</strong> <strong>Fiesta</strong> hatchback Euro NCAP frontal crash test.<br />
Please enable JavaScript to access this <strong>co</strong>ntent.<br />
★★★★<br />
Adult occupant<br />
★★★★<br />
Child protection -<br />
Pedestrian protection<br />
★★<br />
<strong>Which</strong>? safety rating<br />
★★★<br />
Active (crash avoidance) -<br />
Passive (crash safety) -<br />
Child -<br />
Pedestrian -<br />
We rate cars for safety using Euro NCAP<br />
crash test s<strong>co</strong>res (where available),<br />
alongside our own <strong>co</strong>mprehensive safety<br />
checklist. Uniquely, we also feed in results<br />
from our accident avoidance test – after<br />
all, it’s far better to steer around a crash<br />
than rely on the airbags...<br />
Security<br />
Security s<strong>co</strong>res <strong>co</strong>me from the security<br />
experts at Thatcham, who break into<br />
hundreds of cars each year. Most modern<br />
cars are very difficult to drive away, but<br />
are still too easy to steal from.<br />
Security<br />
Theft of car:<br />
★★★★<br />
Theft from car:<br />
★
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
<strong>Which</strong>? Car Survey results<br />
The <strong>Which</strong>? Car Survey is the UK’s biggest and best reliability and owner satisfaction survey.<br />
In 2013, drivers told us about 57,182 cars, <strong>co</strong>vering more than 450 million miles in the previous<br />
12 months (that’s equivalent to driving 18,398 times around the world). This unique feedback<br />
allows us to rate satisfaction and reliability for hundreds of new and used cars.<br />
Note Star ratings below are from 1-5 (1 is very poor and 5 is very good). Percentages shown<br />
under ‘Most <strong>co</strong>mmon faults’ indicate the proportion of owners reporting each problem in the<br />
past 12 months.<br />
Brand <br />
<strong>Ford</strong> ratings<br />
Sample size: 5,409 people<br />
Overall owner satisfaction for this brand 77%<br />
Brand reliability -<br />
Dealer Sales Service<br />
★★★<br />
Dealer Servicing & repair<br />
★★★<br />
Model: <strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Ownership ratings<br />
sample size: 404 people<br />
Overall owner satisfaction for this range 74%<br />
Driving enjoyment ★★★<br />
Ease of driving<br />
★★★★<br />
Comfort<br />
★★★<br />
Dash layout and <strong>co</strong>ntrols ★★★<br />
In-car technology<br />
★★★<br />
Styling<br />
★★<br />
Build quality<br />
★★★<br />
Practicality<br />
★★★<br />
Value for money<br />
★★★<br />
About our survey<br />
Brand ratings<br />
Everyone who takes part in the <strong>Which</strong>?<br />
Car survey tells us about their car and<br />
the dealers who sell and service it. We<br />
analyse this feedback across all cars to<br />
give top-level satisfaction ratings for each<br />
brand, including the brand’s reliability<br />
re<strong>co</strong>rd over the last eight years. All star<br />
ratings are out of five.<br />
Model ownership ratings<br />
These show how owners s<strong>co</strong>re this car<br />
in 12 different areas, from performance to<br />
heating. Owners’ ratings are subjective –<br />
so may differ from <strong>Which</strong>? Car test s<strong>co</strong>res<br />
– but they give a good idea of what the<br />
car is like to live with. Where relevant, cars<br />
are s<strong>co</strong>red against other cars in the same<br />
class (e.g. for space).<br />
Owner’s View<br />
Excellent handling with<br />
very secure <strong>co</strong>rnering and<br />
braking. Suspension is<br />
fairly refined over bumps,<br />
and not too noisy at<br />
motorway speeds.<br />
Owner’s View<br />
This has been a very<br />
reliable car for me for nearly<br />
8 years, and the steering<br />
accuracy and response is<br />
a delight. Car goes exactly<br />
where you put it.
<strong>Which</strong>? Car review<br />
<strong>Ford</strong> <strong>Fiesta</strong> (<strong>2002</strong>-<strong>2008</strong>)<br />
Superminis<br />
<strong>Which</strong>? Car Survey results <strong>co</strong>ntinued...<br />
Reliability ratings<br />
Overall Reliability ★★★<br />
Up to 3 years old 3-8 years old<br />
Petrol cars Reliability - -<br />
breakdowns - -<br />
average annual repair <strong>co</strong>st - -<br />
Diesel cars Reliability - -<br />
breakdowns - -<br />
average annual repair <strong>co</strong>st - -<br />
All cars Reliability - -<br />
breakdowns - -<br />
average annual repair <strong>co</strong>st - -<br />
Breakdowns: Percentage of cars suffering a breakdown in last 12 months<br />
Average annual repair <strong>co</strong>st: Average annual <strong>co</strong>st of repairs (not servicing), in past 12<br />
months<br />
About our survey<br />
Reliability ratings<br />
We split reliability into breakdowns (including<br />
failure to start), faults (where parts<br />
need replacing) and problems (minor issues<br />
e.g. squeaks and loose trim). Where<br />
the car has been on sale for some time,<br />
and we have numerous survey responses<br />
from owners, we also split s<strong>co</strong>res by the<br />
age of car and fuel type. Star ratings are<br />
out of five – the more stars, the more reliable<br />
the car.<br />
Most <strong>co</strong>mmon faults<br />
Most <strong>co</strong>mmon faults<br />
<br />
Up to 3 years old<br />
- -<br />
- -<br />
- -<br />
- -<br />
- -<br />
<br />
3-8 years old<br />
- -<br />
- -<br />
- -<br />
- -<br />
- -<br />
Want to know what’s most likely to go<br />
wrong as the car gets older? These are<br />
the five most <strong>co</strong>mmon faults reported by<br />
owners, grouped by age into new, recent<br />
and older cars. A s<strong>co</strong>re of 40% means<br />
four out of 10 owners reported problems<br />
with that part of the car over the previous<br />
12 months. Engine electrics and non-engine<br />
electrics (e.g. windows, stereo) cause<br />
more headaches than mechanical parts in<br />
most modern cars.<br />
Failure rate: The proportion of owners reporting this problem in the last year