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GENERAL TERMS AND CONDITIONS OF SALE
depending on your reservation and may apply the cancellation
conditions drawn up for this event and defined hereafter as a
consequence. Your commitment therefore become final on
payment of the balance before the 30th or 14th day of your
stay or, in the event of non-payment of the balance and no use
of the right to withdraw on your behalf, from the 30th or 14th
day preceding your stay. P&V’s commitment becomes final
before the 30th or 14th day preceding your stay, from the
sending of your reservation confirmation.
1.4 - Methods of payment
• For all bookings up to 31 days before your holiday, payment
of 100% of the cost of the holiday by any method of payment:
credit card (*), cheque (**), or bank transfer (***)
• For all bookings between 30 and 15 days prior to the holiday,
you may:
- Pay 100% of the cost of your holiday by credit card (*)
- Or pay 25% of the cost of the holiday as a deposit by credit
card (*) and the balance within 5 days by cheque (**) or bank
transfer (***).
For all bookings between 14€ and 8 days prior to your holiday,
you may:
- Pay 100% of the cost of your holiday by credit card (*)
- Or pay 50% of the cost of the holiday as a deposit by credit
card (*) and the balance within 5 days by cheque (**) or bank
transfer (***).
• For all bookings made less than 7 days prior to the beginning
of the holiday, you must pay 100% of the cost of your
holiday by credit card only (*).
You may also pay by credit card (*) on our payment website
https://paiement.pierreetvacances.com
N.B.: Persons not residing in France may pay only by credit
card, Eurocheques, bank cheque in Euros or bank transfer
accompanied by the booking voucher.
Payments are to be sent to the following address: GROUPE
PIERRE & VACANCES - Gestion des Ventes, BP 291 75921
PARIS Cedex 19. All our products are open to sale subject to
availability.
Your travel documentation
Sent 30 (or 14) days before the start of your holiday on condition
of the settlement of the balance of your holiday, you will
receive travel documentation containing: all the practical
information required to help you get organised (itinerary,
map, address) and the rental contract for your accommodation
and the services booked.
(*) Credit cards accepted: Visa, Eurocard / Mastercard,
American Express, Diners
(**) Cheques and vouchers accepted: bank cheques, holiday
vouchers, gift vouchers (subject to the terms and conditions
to be validated by the salesperson)
(***) Bank transfer details: IBAN code FR76 3000 7000 1100
0211 0640 664 / BIC code CCBPFRPP.
ARTICLE 2 - PRICES
2.1 - Accommodation
Our prices include all taxes and include the provision of the
accommodation, including charges (water, electricity, heating)
but excluding tourist tax, payable on site, pet supplements,
optional insurance premiums and administration
charges, payable on booking where applicable.
Note that accommodation is provided for a specific number of
occupants on booking may not be occupied by a larger number
of people.
Note that young children are considered as occupants in their
own right. Not all of our balconies, loggias, terraces and
gardens are equipped with tables and chairs.
2.2 - Optional services
Our accommodation rates do not include optional extra services
on offer in the catalogue, on our website or on site.
You may be offered special rates depending on the terms and
conditions and availabilities at the time of booking and the
economic situation at that time. Changes to the economic
situation compared to that at the time of publication may
include the following:
- changes in the fares themselves (due to fuel prices, extra
costs invoiced, etc.);
- the additional extras that P&VCP may invoice; in the case of
additional commitments during the season due to stock initially
offered before your registration running out.
2.3 – Snow Guarantee (Mountain sites)
2.3.1 – Eligibility conditions
Our accommodation rates include a snow guarantee, valid
only during winter 2010/11, you can choose to cancel your
holiday booking if the following conditions concur:
1) The initial booking must have been made directly with
P&VCP: on the website www.pv-holidays.com, in a PIERRE &
VACANCES CENTER PARCS shop, directly at a P&VCP residence,
or at the central booking, and not including those not
booked directly with P&VCP, particularly with Tour Operators;
2) The booking must concern a holiday taking place on a site
with one of the following brands: «PIERRE & VACANCES
PREMIUM» or «PIERRE & VACANCES RESORT» or «PIERRE
& VACANCES MONTAGNE» or «MAEVA» in the mountains,
2.3.2 – What the guarantee includes
Subject to compliance with the conditions set out in point
2.3.1 above, you can send a request for the cancellation of a
holiday in the event of lack or excess of snow, when the following
three conditions concur:
1) The lack or excess of snow occurs in a ski area located
above 1200 metres altitude; and
2) The departure is between the 3rd Saturday in December
and the 2nd Saturday in April; and
3) The lack or excess of snow entails the closure of over 2/3
of the ski lifts normally in service on your holiday site, for at
least 2 consecutive days, within the 5 days preceding your
departure.
2.3.3 – How to make the claim
You must inform P&VCP of your cancellation, then contact
EUROP ASSISTANCE within five working days of the event
covered by the guarantee. To do so, you must send EUROP
ASSISTANCE a cancellation declaration (including the insurance
policy number: 63.112.088.V) by post to EUROP
ASSISTANCE - Sinistres Assurance Voyages - 1 promenade de
la Bonnette – 92633 GENNEVILLIERS Cedex, fax: 00 33
01.41.85.85.61 or email: slv@europ-assistance.fr. EUROP
ASSISTANCE will send you a form to be completed and with
documentary proof of the lack or excess of snow and the original
cancellation invoice drawn up by P&VCP.
2.3.4 - Amount of refunds
You will be refunded the deposit paid or any other sum retained
by P&VCP, excluding the administration fees if such were
initially paid. The refund is paid minus the specific deductibles
shown in the following Guarantee Amount Table. The
guarantee is granted provided that the rental accommodation
is fully vacated. All of the tourist services covered by the
«Snow Guarantee» insurance, whether additional or successive,
constitute a single holiday for which only one date of
departure is taken into account: the date given by P&VCP for
the beginning of the services insured.
Table of cover
GUARANTEES OFFERED
AMOUNTS GUARANTEED
CANCELLATION DUE TO LACK
OR EXCESS OF SNOW
Deductibles:
Subject to the terms and conditions
of sale, up to €6,500 per accommodation
unit and €32,000 per booking
10% with a minimum of €50
per accommodation unit
2.4 – Reduction
The reductions mentioned in the brochure are only applicable
on the accommodation section; any other services are
excluded (restaurants, sport and leisure, etc).
ARTICLE 3 - TOURIST TAX
Tourist tax, collected on behalf of the local authorities, is not
included in our prices. It is approximately €1 per person per
day and must be paid on site.
ARTICLE 4 - CHANGE / CANCELLATION OF HOLIDAY BY THE
CUSTOMER
4.1 - Changes
4.1.1 – Accommodation
a) For hotels
For any hotel stay of three nights or less, we will endeavour
to accept your requests to change the date, type of accommodation
or holiday venue as far as possible, subject to availability.
These changes may be made at no additional cost. Any
request to reduce the length of your holiday will be deemed
by P&VCP to be a partial cancellation and will be subject to
the cancellation terms referred to in 4.2 hereafter.
For any hotel stay of three nights or less, we will also endeavour
to accept your requests to change the date, type of
accommodation or holiday venue as far as possible, subject to
availability. If the value of your booking (excluding optional
services) after the change is lower than the value of the booking
before the change, we will retain €10 as a charge for this
change. Any request to reduce the holiday length will be deemed
by P&VCP to be a partial cancellation and will be subject
to the cancellation terms referred to in 4.2 hereafter.
b) For tourist residences
• Change of type
We will endeavour to accept requests to change the type of
apartment as far as possible, subject to availability. If the
value of the booking (excluding optional services) after the
change is lower than the value of the booking before the
change, we will retain €10 as a charge for this change.
• Change of holiday date or place
We will endeavour to accept requests to change the date or
holiday venue as far as possible, subject to availability.
However, please note that this type of change causes variable
costs for P&VCP depending on the date on which you make
your request.
Therefore for all changes of holiday date or place, we will
apply the following charges:
- if your request for change is sent at least 30 days before
your arrival and if the amount of the modified booking is less
than the amount of the initial booking: €10
- if your request to change is made between 30 and 15 days
prior to your arrival: 15% *
- if your request to change is made between 14 and 8 days
prior to your arrival: 30% *
- if your request to change is made between 7 and 4 days prior
to your arrival: 50% *
* of the total cost of the accommodation.
No request to change will be taken into account if it is
received by P&VCP three days or less prior to your arrival.
N.B.:
- Any request to extend the length of your holiday will be
accepted by P&VCP without any additional charge
- Any request to reduce the length of your holiday will be
deemed by P&VCP to be a partial cancellation and will be
subject to the cancellation terms referred to in 4.2 hereafter.
4.1.2 – Optional services
We will endeavour to accept requests to change the optional
services as far as possible, subject to availability. If the value
of the optional service after the change is lower than the
value of the optional service before the change, we will retain
€10 as a charge for this change.
4.2 – Cancellation (total or partial)
In the event of cancellation, please notify us either by post to
the following address PIERRE ET VACANCES CENTER PARCS
service annulations BP291 75921 PARIS CEDEX 19, or by fax
33 ( 01) 58 21 50 97 for the attention of «Service Annulations»,
or by e-mail to the following address: annulation.adv@pierrevacances.fr.
The date of cancellation is determined by the
date of receipt of notification.
4.2.1 - Accommodation
a) Holiday in a Residence
Whatever the date the booking is cancelled, we will retain the
administration charges, if applicable, initially paid and any
insurance premiums taken out.
From the 30th day prior to the holiday, we will retain the following
indemnities depending on your holiday package:
- If the request to change is made between 30 and 15 days
prior to your arrival: 25% *
- If the request to change is made between 14 and 8 days prior
to your arrival: 50% *
- If the cancellation request is made seven days or less before
your arrival: 100% *
* of the total cost of the accommodation.
b) Holiday in a hotel or apart-hotel
Whatever the date of cancelling the booking, we will retain
the amount of any insurance premiums taken out.
Furthermore, for any stay greater than three nights, if you
inform us after the 14th day preceding your arrival and before
6PM the day before your arrival, we will retain the following
compensation depending on the terms of your holiday:
4 to 6 nights, payment for one night*,
7 nights or more, payment for two nights*,
*the cost of the “night” corresponds to the total price of the
holiday booked divided by its number of nights.
Half-board or full board holiday:
The charges will be the same as above.
4.2.2 – Optional services
For any additional services invoiced (activities, meals, etc.)
cancelled after the 30th day (for a holiday in a residence) or
14th day (for a holiday in a hotel or hotel apartment) preceding
your holiday, we will retain €10 per cancelled service
for cancellation costs.
Special case (1): for any cancellation of an ESF ski lesson
between four days before your arrival and the date of arrival,
we will retain 100% of the cost of the service.
Special case (2): the entrance ticket for Parc Disneyland®
and Parc Walt Disney Studios® is non-refundable.
RESERVATION AND INFORMATION www.pv-holidays.com - 0870 026 7144
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