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GENERAL TERMS AND CONDITIONS OF SALE
4.3 - No-show at holiday venue
If you do not turn up at your holiday venue, we will retain the
administration charge initially paid and the premiums for any
insurance policies taken out plus the following:
4.3.1 - Accommodation
a) Holiday in a Residence
• 100% of the total value of the holiday.
b) Holiday in a Hotel
• Accommodation only:
1 to 3 nights: payment for one night*,
4 to 6 nights: payment for two nights*,
7 nights or more = payment for two nights*,
*the cost of the “night” corresponds to the total price of the
holiday booked divided by its number of nights.
• Half-board or full board holiday:
The charges will be the same as above.
4.3.2 – Optional services
No refund is payable for any unused and invoiced services at
the holiday venue. We advise you to take out one of the insurance
deals with Europ Assistance (see Article 15 - Insurance).
The premium must be paid in full at the time of booking and
is not refundable in any circumstances.
ARTICLE 5 - ARRIVAL AND DEPARTURE
The P&VCP group reminds you that in the event of full
payment not being received (despite reminders being sent)
that the accommodation keys will not be made available to
you. If you cannot arrive at the specified time due to a major
difficulty, it is essential that you inform the residence so
that you can obtain the access codes. They will then make
arrangements directly with you so that you can obtain the
keys when you arrive.
- For sites labelled «PIERRE & VACANCES» and «PIERRE &
VACANCES RESORTS»:
Keys are issued from 5PM on the day of the arrival provided
the said payment has been made. These keys must be handed
in by 10AM on the day of the departure (Saturday in most
cases). For short stays, keys are available from 2pm and must
be returned by 12 noon on the day of departure.
- For sites labelled «PIERRE & VACANCES PREMIUM»:
For any stay of a week (seven nights) or more, key handover
takes place from 5PM on the day of arrival (Saturday in most
cases) subject to payment of the said sum. Keys are to be
returned before 10AM on the day of departure. After this time
you will be charged for an extra night.
For short stays, keys are available from 3PM subject to payment
of the said sum and must be returned by 12 noon on the
day of departure. After this time, you will be charged for an
extra night.
- For sites labelled «MAEVA»:
The accommodation for your stay will be ready for you at 5pm:
you may present yourself at reception prior to this time to
carry out registration formalities. Keys are to be returned by
10am on the day of departure. For short stays, keys are
handed over from 11am subject to the aforementioned payment,
and must be returned by 6pm on the date of departure,
except for the following «Partner» residences: «Anglet Mer &
Golf» and «Arcachon Le Trianon» (arrival from 5pm and
departure by 10am), as well as the residences «Biarritz
Eugénie», «Bidart Llbarritz», «Urrugne Fort Socoa»,
«Ciboure Soko Eder», «Hendaye Sokoburu» and «Argelèssur-Mer
Port Argelès» (arrival from 3pm and departure by 12
noon).
ARTICLE 6 - DEPOSIT
You will be asked for a deposit of €200 (€500 for Pierre &
Vacances premium) per apartment, room, villa or house on
arrival. This will be returned at the end of your holiday after
you have paid for any additional services used on site
(telephone, car park, etc.) With deductions made for any
damages, unpaid services and loss of keys for apartments,
rooms, villas, or houses issued on arrival. You will not be
asked for a deposit for Adagio City Aparthotels.
ARTICLE 7 - PETS
Pets are allowed in most of our residences, on presentation
of a rabies vaccination certificate, subject to payment on site
of the following charges:
• Particular conditions for the label «PIERRE & VACANCES
PREMIUM»:
For stays in hotels, €11 per pet per night
For Tourist Residences, the following fixed sum amounts are
due on site:
for holidays of 7 nights or more, €49 per pet per holiday
For holidays of less than 7 nights, €9 per pet per night
• Particular conditions for the labels «PIERRE & VACANCES»
and «PIERRE & VACANCES RESORTS»:
For holidays of 7 nights or more, €49 per pet per holiday
For holidays of less than 7 nights, €8 per pet per night
For stays in hotels, €11 per pet per night
Pets are not allowed in residences in Spain or Italy.
• Particular conditions for the label «MAEVA»:
Fixed fee of €48 (depending on the Residences) per pet, per
week or holiday, to be paid on booking or on site on your
arrival (the residences concerned are listed in this catalogue).
They are permitted, on a lead, in the communal sections, but
are forbidden around swimming pools. We regret to inform
you that animals are not accepted in our hotels, except in
exceptional circumstances (please ask us)
ARTICLE 8 – ESTABLISHMENT REGULATIONS
In order to facilitate the smooth running of your holiday, establishment
regulations are posted in each apartment, room
and house; please acquaint yourself with them and adhere to
them. Certain precautions can prevent possible problems:
close your picture windows before leaving your apartment,
room or house and lock the door. We remind you that P&VCP
cannot be held liable for the loss of personal belongings left
in your apartment, room or house when you vacate them.
ARTICLE 9 - FORMALITIES FOR TRAVEL AND HOLIDAYS
ABROAD
For these holidays including travel, each passenger must
have a currently valid identity card or passport. We advise you
to check the validity of the identity cards or passports of all
members of the party (adults/children/infants), your insurance,
and for holidays abroad, currency exchange regulations
and any necessary vaccinations. We will not be held
responsible for anyone not complying with the rules detailed
in the brochure or the travel documents.
- Minors travelling alone: in order to travel abroad, in addition
to their valid identity card or passport, minors must have an
official authorisation to leave the country signed by their
parents or guardians.
- Foreign nationals or holders of travel documents: you must
enquire with the consulates of each country about any necessary
visas. The occupancy of accommodation will depend on
flight times serving airports close to our Residences.
ARTICLE 10 - EARLY DEPARTURE / EARLY END TO SPORTS
OR LEISURE ACTIVITIES
Early departure or early end to sports or leisure activities
booked with P&VCP does not give any entitlement to reimbursement
from the latter. However, depending on the package
available with the Europ Assistance policy (see article 15),
depending on the reason for the departure from the site or
termination of the activity being duly proven and falling within
the terms of the policy, you may benefit from reimbursement
on a pro rata basis, from the date of your departure from the
site or the day of termination of the activity. With respect to
early departure, you may benefit from pro rata reimbursement
of the holiday only if you have fully vacated your apartment
or room.
ARTICLE 11 - CHANGES TO OUR PROGRAMMES
If circumstances compel us, and only in circumstances of
force majeure, outside our control, we may be obliged to
change all or some of our programmes (total or partial closure
of a site or a communal facility such as a swimming pool,
restaurant, etc.).
ARTICLE 12 - AFTER SALES SERVICE
Our on-site teams are at your disposal during your holiday to
respond to your complaints, resolve any problems and enable
you to enjoy your holiday to the full. Simply contact them with
any requests you have. After your holiday, any claim should be
made:
- by registered letter with acknowledgement of receipt, sent
to Groupe Pierre & Vacances Center Parcs - Service Relations
Clientèle - 11, rue de Cambrai - 75947 Paris Cedex 19 France,
or
- by e-mail to: relations.client@pierre-vacances.fr
within two months of the end of your holiday so that we can
deal with it as quickly as possible. We draw your attention to
the fact that the longer you take to inform us of your claim, the
more difficult it becomes to deal with it in your best interests.
In your letter, please specify the name of the person who booked
the holiday, the booking number, the place and dates of
your holiday and the type of apartment or room booked in order
to facilitate the processing of your claim. Please also enclose
all documentary evidence to enable us to process your claim as
quickly as possible: certificate issued by the site and/or personal
documents (certificate of non-use of services, certificate of
premature departure, hospitalisation report, etc.).
ARTICLE 13 - CATALOGUE
Booking one of our holidays implies acceptance of our particular
terms and conditions of sale. General descriptions and
photos of apartments are provided for informational purposes
only. Given the diversity of the P&VCP range, there are differences
in the layout and decoration of certain apartments and
rooms. We present general descriptions of our apartments,
sample layout plans, photographs and virtual visits in our
catalogue and on our website: these are supplied for informational
purposes only. For further details, please do not hesitate
to ask your travel agent. We would also remind you that
any request for a specific apartment location or orientation is
an additional service and does not constitute a contractual
guarantee. All information on sporting and leisure activities
at the resorts and surrounding area is supplied to us by tourist
offices and is passed on to you by way of indication. We
cannot be held liable if any of these facilities are no longer
available at the time of your holiday. For further information
on the facilities of the resorts, please contact their respective
tourist offices directly. As our catalogue is printed well in
advance, please ask your travel agent about opening dates,
sports facilities (type and quantity), activities and services
offered by the site which determine your choice of site.
Furthermore, we cannot be held responsible for works
undertaken by individuals or local authorities which might
inconvenience our customers in the resorts or towns.
ARTICLE 14 – RESPONSIBILITY - LIABILITY
- We would draw to your attention the fact that renting a
holiday apartment does not fall within the framework of the
hoteliers’ liability. Consequently, P&VCP cannot be held liable
in the event of the loss or theft of or damage to personal
effects in our Residences, apartments, car parks or communal
areas (bicycle shed, etc.).
- Please note that the liability of hotel operators for the rental
of accommodation in the hotels is governed by the French
Civil Code. The hotel operator can therefore be held liable
only within the legal limits in the event of loss, theft or
damage to personal belongings in their rooms, car parks or
communal facilities (ski sheds, cycle garages, etc).
- Provision for amounts due to P&VCP is not included in the
field of application of the hotel statute (article 2272 of the Civil
Code). In exception to Article 2244 of the Civil Code, the sending
of a registered letter by P&VCP to any client-debtor
interrupts the statute applicable in such a case.
ARTICLE 15 – INSURANCE
We have taken out a policy with Europ Assistance, no. 53 789
536 789 536 M: this policy comprises a number of options.
This insurance takes effect from the day of your reservation
or the following day at midday after payment of the premium
if subscription takes place after reservation. It must be taken
out before the beginning of cancellation costs.
N.B.: Under the terms of this contract, legal or tax residents
of the European Union, Andorra, Gibraltar, Liechtenstein,
Monaco, Norway, San Marino, and Switzerland are insured.
ARTICLE 16
In order to improve the quality of our customer reception
services, please note that your telephone calls with our
employees may be recorded.
Prices: the conversion from Euros to British Pounds is based on the exchange rate of £ 0,8185 for
€1 given by the European Central Bank on the 24/06/10. Prices have been rounded to the nearest pound.
Copyrights: Groupe Pierre & Vacances, Alvaro, Arnal Christian, Jordi Balaña, Balzac, Bananastock, Barnes
D., Basel Tourismus, B.Bayle, C. Bandot, Bergoend Eric, Cade Peter, Cambon Sylvain, Canu Francis, Center
Parcs, Clapot Julien, Cortin Rémy, Cottin Michel, Daviet Raphael, Cameron Davidson, Digital Vision, Gelbart
Jean-Jacques, Getty, Martin Goetheer, Gouin Jean-Louis, Goodshoot, Holmes Linnette, Ton Hurks, Ichou
Christophe/Le Studio, Intrawest / Shu T., Jacobs/Blend Images, Jupiter Images, Kelagopian Jérome,
Lallemant Jean-Christophe, Lavaud Marc, Lecerf Jean-Marc, Legac Hervé, Longo Bruno, Machet Bertrand,
Mati Véronique, Noisillier Jean-Pierre / Nuts, Obrenovitch Yoann, OT Berlin/HP.Merten, OT Strasbourg/
J.Hampe, Pesendorfer Johanna, Photodisc, Photononstop, Phovoir, Pixland, PVCI, Sirejol Jean-Pierre,
Stockbyte, Thion Anne-Emmanuelle, Verger Pierre-Jean, Verny Pierrick, Peter Verplancke.
102 RESERVATION AND INFORMATION www.pv-holidays.com - 0870 026 7144