Southern Directory - Seniors Card - NSW Government
Southern Directory - Seniors Card - NSW Government
Southern Directory - Seniors Card - NSW Government
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20<br />
Holidays & Travel<br />
Shopping for travel<br />
Consumer information from <strong>NSW</strong> Fair Trading<br />
If you are thinking of taking a holiday, travel agents can be a useful source of advice on<br />
itineraries, passports, visas and packaged holidays for individuals or groups. It is important,<br />
however, that you shop around for the best deal.<br />
A travel agent is required to hold a travel<br />
agent licence and must include their licence<br />
number on all print advertising.<br />
Remember, a deposit does not mean the<br />
price of the trip is fixed. If prices increase,<br />
you may be required to pay the increase.<br />
You should deal with a licensed travel agent<br />
in order to claim compensation in the event<br />
of the travel agency’s collapse. To check if the<br />
travel agent you are dealing with is licensed<br />
call Fair Trading on 13 32 20.<br />
It is always wise to take out travel insurance,<br />
which can cover you for the loss of a deposit<br />
or cancellation fees, medical expenses,<br />
personal liability, loss or theft of baggage and<br />
travel documents. However, shop around as<br />
not all insurers offer the same conditions.<br />
Travel Compensation Fund<br />
All licensed travel agents in Australia except<br />
those in the Northern Territory are required to<br />
participate in the Travel Compensation Fund<br />
(TCF), which monitors their financial viability.<br />
The TCF compensates people who have<br />
suffered financial loss due to travel agents not<br />
passing over monies received for transport<br />
or accommodation to the respective airlines<br />
or hotels. The TCF does not compensate<br />
for loss in respect to amounts of money<br />
paid directly to airlines and hotels for travel<br />
and accommodation.<br />
Deposits, cancellations<br />
and pre‐payments<br />
If you leave a deposit with a travel agent,<br />
you should check whether it is refundable,<br />
or if a percentage may be kept to cover the<br />
agent’s costs.<br />
Avoid travel shopping hassles with Fair Trading’s tips.<br />
Consumer tip<br />
Visit the Fair Trading website at<br />
www.fairtrading.nsw.gov.au<br />
for more information about:<br />
• Travel tips<br />
• Backpacker accommodation<br />
• Booking a holiday through<br />
a travel agent<br />
• Renting a holiday home<br />
• Timeshare, or<br />
• Car rental
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