InsideStory_December_2006:Layout 1.qxd

InsideStory_December_2006:Layout 1.qxd

Inside Story


Soap star opens sensory room

I’m dreaming of a ...

Staff reveal their Christmas wishes

Injury time medicine

Why we’re in the premier league


£100 to spend at Habitat

Inside Story is the UCLH staff magazine

Give us the

Inside Story

…on what’s happening in your

area, ward or department. Inside

Story is YOUR magazine – so share

your stories, events and photos

with Anne Burns, Inside Story’s

new editor. Anne is covering Sam

Coombs’ maternity leave, and is

waiting to hear from you.

Contact her at the communications

unit, second floor central, 250 Euston

Road, London NW1 2PG, x 9897 or


T15 opens for


'Harley Street on 15’ is the new name

for floor 15 at UCH which is now

home to the new private specialist

centre for treating blood and bone

cancers. Independent healthcare

company HCA are running the centre

making use of spare capacity within

UCLH. “It’s a win-win situation”

explains Neil Griffiths, director of

strategic development. “HCA’s centre

combines the benefits of their

expertise in running a private patient

unit with our clinical expertise and

state-of-the-art facilities. The contract

will generate additional income for the

Trust which we can use to support

services for our NHS patients”. This

approach, the first of its kind in the

NHS, may provide opportunities to

develop private practice within UCLH

in obstetrics and cardiac, and to

expand the existing provision of

private services in neurosciences.

The Trust is seeking expressions of

interest from appropriate companies

to work with us on this. For further

information email Neil Griffiths.

Did you see?

The eagle-eyed amongst you may

have noticed the Assisted Conception

Unit at the Eastman Dental Hospital

featured on the BBC1 documentary A

Child Against All Odds.

The programme, presented by

Professor Robert Winston, went out in

November and included a couple with

a disabled daughter who were using

preimplantation genetic diagnosis

(PGD) in an effort to avoid passing on

an unbalanced chromosome rearrangement

to future children. The

UCL department of obstetrics and

gynaecology was also featured.

NEW faces @UCLH

“A baptism of fire” is how Stacey Hardy sums up her first

weeks as the web manager in the communications unit. “My first

weekend as press officer on call was spent dealing with a major

story about a high profile patient. It really proved the need for a

first class website to match the first class services we provide –

the web needed constantly updating and the BBC used us as a

featured link for the story”. Stacey also wants to make Insight

more user-friendly. “Staff need an intranet that really works for them” she says.

Stacey’s best-ever Christmas present? "It'll be this year, as I'm going back to Oz

to spend Xmas with all the family, and be there for the Ashes!!!"

Having spent the last seven years working in intensive care

units (ICU), Claire Miller joins the NHNN as a team leader in the

neurosurgical ICU. Previously at the Western General in

Edinburgh, Claire made the move because she wanted to get

more specialised experience and the NHNN has a great

reputation. Asked about her affection for ICU, Claire says; “I

like the one-to-one ratio because you can give better quality

care and time to patients”. Claire’s best-ever Christmas

present? A twin pram when she was seven years old!

Previously at the Whittington Hospital and now at the

EGA/UCH, Anupama Shahid is half way through a five year

rotation as a specialist registrar in obstetrics and

gynaecology. Anupama says; “I’m particularly keen on obs

and gynae because it blends a medical side with surgery. It’s

also great to have a hand in helping women conceive”.

Anupama’s best-ever Christmas present? Starting her first

job in the UK on Christmas Eve.

Andrew Vallance-Owen, deputy chairman,

BUPA foundation, presents certificate

to Dr Stephanie Baldeweg and Susan Olive

Photo credit Terry Beazley

Diabetes care for mumsto-be

scoops award...

The maternity diabetes and endocrine team at

UCLH and EGA has been highly commended

in the BUPA Foundation Clinical Excellence

Award 2006.

The team, led by consultant physician

in diabetes and endocrinology Dr

Stephanie Baldeweg, was runner-up in

the award to celebrate work which

demonstrates an improved clinical

outcome for patients.

The team impressed judges with how

it had improved diabetes and obstetric care for pregnant women. Dr Baldeweg was

supported by former general manager for women’s health Jackie Sullivan and

diabetes specialist nurse Susan Olive.

The team has improved preconception care, and now sees women much earlier

in pregnancy, improving diabetes control throughout pregnancy. These measures

have been shown to improve pregnancy outcomes with fewer complications for

mothers and babies. Women with diabetes are nearly five times as likely to have a

stillborn baby and three times as likely to see their baby die in the first months of

life, so the care provided by the team is crucial.

Front cover star: Barbara Windsor opens the sensory room

BABS visits UCH and

hails the cabbies

Soap legend Barbara Windsor has officially opened the new

sensory room at UCH. As reported in November’s Inside

Story, the room was donated by the London Taxi Drivers’ Fund

for Underprivileged Children and will give our younger patients

a space in which to relax from the hustle and bustle of hospital


Taking time to chat with children and patients on the ward,

Barbara described the facility as ‘fantastic’.

All I want for Christmas!


Amos, director

of workforce, "I

discover that I have

Icelandic ancestry

and have inherited a

place on the board

of West Ham

United FC."

We asked UCLH staff what was at the

top of their Christmas list...

Alison Johns, transitional care sister

in the neo-natal unit. “Elastic hours –

there are never enough hours in the

day.” How will she spend Christmas?

”I’m on duty – so I’ll be at work. My

second Christmas will be the following

weekend spent with my children. We eat exactly what

they like – prawn cocktail, chicken – not turkey - no

brussel sprouts, fresh fruit salad.”

Craig Wood, modern matron

A&E. “I would like to book out a hotel for the

weekend – somewhere nice like the

Dorchester – and have a two day party

with family and friends from all over

the world.” How will he spend

Christmas? “I’m going home to

Australia to spend Christmas

with my mum. She’s not feeling

well at the moment.”

Alison Cahn, director of

communications. Her wish? “To

have the body and health of a 24

year old and the knowledge of a

49 year old!” How is she

spending Christmas? “At home

with my ex husband, my step son

and his mother, my rather bizarre

extended family and my two

gorgeous sons – oh yes and my

overweight cat!”

Janet Clarke, clinic

manager, members’ council member for

admin, clerical, estates and ancillary

staff. “Top of my Christmas list is a

date with George Clooney - and a

peaceful new year for

everybody at UCLH.”


Walker, play

services manager. “My wish list? 12

hours’ uninterrupted sleep, two days of

snow before new year (like last year),

new leather boots and a speaker

system for my MP3 player.”

Lydia Pierre, executive assistant,

trust HQ – “My wish for Christmas is

that Janet Clarke doesn't get her mitts

on George Clooney. He's in my

Christmas box and I'm keeping him!”

Anything that can

make the hospital

stay better for these

children has to be a

good thing. It means

it is not so frightening

for them


Lindsay, Trust

archivist has just

one wish for

Christmas: “It’s a

difficult question –

but the answer

must be ‘world



Roberts, corporate

development and

projects manager.

Her wish? “A nice,

peaceful, relaxing day.”

The reality? “Driving to

Bristol to have

Christmas day lunch

with my


Barbara Windsor with patient Ronnie-Lee Hart


message from chief

executive Robert


“Looking back, 2006 has been one of

the most challenging years in our history.

Our financial situation has dominated

much of the year, but as it draws to a

close, I’m delighted to say that we’re on

target to reduce our deficit as planned.

We’ve achieved this by changing the way

we work, not by the compulsory

redundancies that have made headline

news elsewhere in the NHS. I’m pleased

to say our bank balance, as well as our

patients, have seen real benefits. For

instance, waiting times for inpatients

requiring MRI scans is down from five

days to less than 24 hours, the average

length of stay has been reduced from five

to four days and we’re seeing more

patients faster in fewer clinics. These and

other achievements this year - such as

our performance in the Good Hospital

Guide and the recent Healthcare

Commission ratings, research

breakthroughs and innovations in patient

care - are due to your hard work and

commitment. I’ve no doubt that you will

rise to the challenge of making even more

improvements in the next year.

The holiday season is a time for much

deserved rest and relaxation but not all

our staff have this luxury. For those

taking time out, and for those on duty over

the Christmas and New Year period, I

would like to wish you all a very happy

holiday and very best wishes for 2007.”

Kind regards

Robert Naylor

The communications unit wishes you all a happy holiday


goes direct

Patient choice means that if a patient requires

treatment in a hospital, they can choose where and

when to have that treatment.

Since May 2006, extended choice has been available.

This means that whether you live in Cornwall or Camden

you can choose to be treated at any Foundation Trust – so

you can be referred to UCLH from any GP in England (as

long as we provide the service!)

‘Choose and Book’ is a national initiative which combines

electronic booking and a choice of place, date and time for

first outpatient appointments. Until recently UCLH services

have only been available “indirectly”, in other words, the

patient has had to call in to fix the time and date of their

appointment – but all that is about to change as our

services become bookable directly online.

The first service to offer electronic direct booking

launches this month. Patients needing referral to trauma

and orthopaedics can now choose UCLH and book an

appointment there and then in the GP’s surgery.

The new system will be monitored for any glitches and

the rest of the Trust’s Choose and Book services will be

rolled out early next year.

“This brings huge benefits for patients, giving them

flexibility and control over the booking of their appointment”

said Sarah Johnston director of service development &

marketing. “It’s also a great opportunity for the Trust to

make our services easily available to patients throughout


For more information on the new direct booking

system email or visit the

Choose and Book pages on Insight.

Annual memorial

lecture ends on a high

The Janet Hull Memorial Lecture bowed out on a high last

month as NHS chief nursing officer Chris Beasley gave a

talk to UCLH nurses on the challenges presented by

modern day nursing. This is the last lecture to be funded

by the Janet Hull Memorial Fund, set up in 1979 in memory

of staff nurse Janet Hull who died tragically in a road

accident. From now on, the fund will be used to finance

travelling scholarships for nurses who wish to travel and

study to improve their education and/or qualifications.

Members of the Nurses’ Leagues (nurses who trained at

UCLH), as well as current Trust nurses can apply for a

scholarship of up to £1500. Submit your proposal to the

Nurses’ League via Sylvia Jemmott (PA at chief nurse’s

office), by 31 March 2007.

Left to right: NHS chief nurse Chris Beasley (second left)

flanked by UCLH nursing staff Rachel Halliday acting senior nurse,

personal development (left), chief nurse Louise Boden (third right)

and Alison Brooks, acting acute services head of nursing (far right)

The bug



A giant fluffy bug

greeted visitors to UCH

during infection control

week last month to

The fluffy bug with infection control staff

Annette Jeanes and Duncan Burton

Award winner “An inspiration”

Congratulations to Dr Usha Menon named Woman of the

Year at the Asian Achievers Awards. Colleagues at the

Institute for Women’s Health describe her as “an inspiration

to everyone”. The accolade recognises her key contribution

to medical research into ovarian cancer screening. She was

a key member of the team that carried out the UK

Collaborative Trial of Ovarian Cancer, involving 202,000

women, the largest UK randomised clinical trial ever


remind patients and staff of the importance of good

infection control. The MRSA bug roamed around the atrium

of the hospital handing out alcohol handrub to visitors.

Although we have an excellent record on MRSA, we can’t be

complacent, as infection control consultant nurse Annette

Jeanes said. ‘We are highlighting the need to clean your

hands and how that applies to everybody – including visitors

‘But we are trying to make it fun – hence the MRSA bug

lurking in the foyer. People have been very amused and it’s

really made them ask questions about what

they can do to help and that’s exactly what we


Dr Menon an honorary UCLH

consultant and UCL director and

senior lecturer at the

Gynaecological Cancer Research

Unit, was also praised for her

innovation in trial management,

hard work and attention to detail.

Usha Menon, Woman of the Year

Got a story? Contact or call x 9897

Equality for disabled people a priority

A disability equality scheme has put the needs of

disabled people at the fore of trust priorities. It aims to

ensure they are taken into account in everything we do.

“We want to put into practice a vision to achieve equality

and break down barriers” said David Amos, director of

workforce. “It’s about fostering a culture of positive attitudes

where the views and needs of disabled people are heard and

met. It’s also about practical things like making sure

disabled people can get in and out and around our buildings

with easy access.”

The scheme is part of an on-going drive to integrate

equality issues into decision-making and the running of the

trust. From 4 December 2006, hospitals and all other public

bodies have a legal duty to promote equality under the

Disability Discrimination Act.

The Trust’s equality scheme is on Insight and if you’d

like to be part of a disability network or have any

comments please contact Eyong Besong x 8760 or email

Key facts

In the UK there are:

11 million disabled people and 770,000 disabled children

1 in 5 of the working population are disabled – that’s 6.8

million people

1 million disabled people without a job want to work

Six core areas have been identified for Trustwide


to improve access to buildings

to encourage disabled people’s involvement in

decision-making and service development

to recruit disabled people

to increase awareness of disability equality through

staff training

to ensure good communications for disabled people

to take account of the needs of disabled people in

service delivery and gather feedback







Chief dental officer Barry

Cockcroft cuts a cake with patient

Mary Hartley to mark the launch

of the Eastman Dental Hospital

smoking cessation service

What it’s really like views from a

member of staff and a patient

Veronica Beechey

Veronica’s story

“Parking and portering can be tricky at

some trust hospitals”, says patient

Veronica Beechey, who uses a


“The clinical care is sympathetic and

cutting edge, but getting back and forth

can be problematic for

dropping off and picking up.

And it’s not always easy to

find a porter. These are things that something can be done

about with the will and resources.”

Stanley Eyanagho

Stanley’s story

The world of staff nurse Stanley

Eyanagho changed forever six years ago

when he became paralysed. He left the

wards he loved at the National Hospital

for Neurology and Neurosurgery.

“It was a great shock and big transition

from being able to do

everything to being in a

wheelchair.” He now has a

desk job as a clinical coding liaison officer.

“I was told to take early retirement but I had a young

family, I was in my early forties and I had a lot more to give.

I felt very alone initially. I had to push and cajole for this job.

Better communications between managers and personnel

would be very helpful. This scheme is a great development

and. I’ll do anything to help.”

“My colleagues have been positive, sympathetic and

understanding. I couldn’t do this job without them.”

Useful links

Find out more about the new legislation and how it affects

you at: and

The first dental stop smoking service in England was

launched at the Eastman Dental Hospital at the end of

October, with the backing of the chief dental officer and the

British Dental Association. Specialist smoking cessation

clinics with a stop smoking nurse will now be available for

patients at the Eastman. Launching the service, chief dental

officer Barry Cockcroft described it as ‘fantastically

impressive’ and a factor in tackling an increase in oral cancer

which was on the increase among young people.

Eastman Dental Hospital clinical director Richard Welfare

said the clinics were about helping patients live healthier

lives as well as giving their treatment the best chance to

succeed. “Smoking is key to the oral health of patients and it

is also a fact that their treatment does not work so well if they

are smokers.”

Send details of your upcoming events to

New book is

child’s play

UCLH play services manager Judy Walker’s book ‘Play for

Health: Delivering and Auditing Quality in Hospital Play

Services’ was published last month by the National

Association of Hospital Play Staff. The first of its kind for 16

years, the book is designed to guide the management and

delivery of hospital play services and describes the standards

children and families using play services should receive in

different hospital settings. "The book draws on my experience

at UCLH where play services have improved and extended

into new areas. Writing a book is a great personal

achievement, but it will only have significance if it’s used to

ensure children and their families across the UK receive the

play services they need."

Applauded by the Department of Health’s

National Service Framework for Children,

Young People and Maternity Services, the

work of the 1200 NHS play specialists is

seen as hugely beneficial to babies,

children and young people in hospital.

Other hospital staff also appreciate the

support play specialists provide,

particularly during medical

procedures where

anxiety can be

reduced and



Play services manager/author Judy Walker


Mr Haddad’s team have put the Trust in pole position to do

this, with a multi disciplinary approach, developing specialist

clinics and surgery, as well as state of the art physiotherapy

and rehabilitation services, getting people back to work, back

to sport and back to a healthy lifestyle.


Raymond St Hill

examined by

Bruce Paton,

extended scope


Fares Haddad in scrubs flanked by colleagues

Sunday soccer dads and weekend sports enthusiasts

are in the premier league when it comes to injury time

here at UCLH - they get the same top team treatment as

England soccer stars and Olympic athletes.

The specialist sports injury team, led by consultant

orthopaedic surgeon, player manager Fares Haddad, is fastgaining

a leading reputation in the expanding field of sports

medicine. Mr Haddad already treats top sports professionals

worldwide – he’s put England soccer star Aaron Lennon back

on his feet, as well as Olympic athletes, top rugby players and

cricketers. “I want to give the same quality of care to people

who love their sport - all those weekend sports warriors who

want to get back to it just as much as Lennon” he says.

With interest in the Olympics and the government’s push to

encourage a fit and healthy nation, patient numbers are

expected to increase. “Our work dovetails with health

priorities which aim to get the nation taking up more sport and

exercise to keep healthy” says Mr Haddad. “A healthy lifestyle

will help combat obesity, heart disease, diabetes and cancer

but as people take up more sport we can expect more injuries.

We want to be the premiere provider in the NHS, not just in

surgery but in rehabilitation, getting people back on track to

healthy living”.

Raymond St Hill was well impressed when he heard he

was in the hands of premiere league sports clinicians. “If it’s

good enough for Aaron Lennon, it’s good enough for me”, he

says. A keen runner, kick boxer and circuit trainer, the strain

was too much for his knee. Bruce Paton, extended scope

physiotherapist and key team member says Raymond was

typical of the patients he sees. “The most common complaints

include ligament damage, soft tissue, metatarsal damage,

hamstring strains, ankle breaks and sprains and back and

Achilles heel injuries. Facilities at the new hospital helps us

give first-class support to all patients.”


There are 29 million new or recurrent sports

injuries every year

10 million result in people being off work

It costs the NHS £590m a year to treat these


For each hospital admission the patient has been

11 times to emergency departments and 12 times

to the GP

Check out the 52 club’s fantastic sports and leisure facilities

Secret lives

In her working

life, Alison

Johns is a

transitional care

sister at the

EGA, helping to

look after tiny,

sick babies.

But when she

clocks off she

takes on a very


persona – and

becomes a

Brown Owl.

To girls growing

up in Friern

Barnet, she’s the

jolly lady with

oodles of energy

who bakes

cookies, plays rounders, leads campfire sing-alongs – and

helps them stick to the rules and earn their Brownie badges.

“They are full of enthusiasm – and so am I. It gives them

the chance to flourish away from their parents, to develop, to

think for themselves in an environment away from school

and home.”

It’s a role she was destined for. Her dad

was in the RAF and travelled around the

world – so Alison became a Brownie in

Malaya, a Girl Guide in England and a

Ranger in Australia. Years later, her

daughter Emma joined the movement.

When her Brownie leader retired – and

the group was threatened with closure –

Alison stepped in to help. She is now also

the county leadership coordinator for

Middlesex East.

“The Brownies have adapted over the

years but essentially it remains the same.

There’s still the Brownie promise, the rules

and the sense of belonging. There’s not

bob-a-job any more though because of

child protection.”

Every year she takes 15-18 girls to the

Guide camp at Colney Heath. Earlier this

year they even went to Euro Disney.

“Children need an interest outside school,

a set of rules, a sense of enjoyment and

achievement. It’s got to be better than

just hanging around street corners. I feel

rather sad for those children.”

Brownie badges

A day in the life...

volunteer Anita Yeomans

If you spot Anita Yeomans around a ward she’s likely to be lulling a

patient into a trance – not exactly what you expect in hospital!

Anita, who is qualified in combined hypnotherapy and psychotherapy,volunteers

her services once a week to help our patients on the road to recovery. She

smiles at the image most people have of hypnosis. “Patients sometimes think

I’m going to swing a watch in front of their drooping eyes and have them hopping

down the ward on one foot with a canula hanging out” she laughs.

The therapy has proved to have very real benefits for many patients. Some

have had problems sleeping in hospital, some can’t eat very well after an

operation or because drugs have made them nauseous, some are at a very low

ebb, worried or struggling with pain. And some just want to give up smoking to

help them get better.

“It can help with so many different things, said Anita. “In hospital people are

often vulnerable, it’s all very stressful.“ I might talk through and work on any

anxieties and fears the patient may have and sometimes use hypnosis to help

them relax, increase well-being and physical comfort.

“The therapy is a very natural and gentle way of getting people to help themselves be positive, to build confidence and

optimism, and become less stressed.

“I love helping patients here – the hospital is very open minded to complementary medicine and I get great satisfaction

from seeing patients benefit”.

If there are patients on your ward who you think might benefit from this kind of therapy please contact Anita via

the voluntary services department on x 73004.

Did you know? Up to 250 people volunteer at UCLH

Big thanks to Ki Health

For the past year, non-profit charity Ki Health International has been recharging

the batteries of UCLH staff by offering 15 minute acupressure sessions as part of

their ‘Supporting Our Services’ (S.O.S.) project. Designed to give something back

to the London emergency services, the S.O.S. project is part of a wider campaign

to combat stress and fatigue in the workplace. More sessions are being arranged

with our occupational health department – all staff are welcome, check Insight for


Meanwhile Ki Health came to

the rescue recently when the

communications unit was let

down by a company offering a

competition prize. “With three

winners and no prize, we were

about to dig deep when Ki

Health kindly stepped in and

offered treatments for our

winners worth £100 each.

“They certainly reduced our

stress levels and gave our

winners a real treat” explains

Rosa Wotton, communications

assistant. Find out more at, email or call 020

7636 3500 x 8634.

Feedback from UCLH Ki

Ki Master at work

Health sessions:

Excellent 10 minutes; best ever

spent at work. Refreshed, relaxed.

Joanne, lead nurse

Less back pain – almost pain free. Very relaxed and energised, thank you.

Luke, speech therapist

Surprisingly relaxed - at first I wasn’t too sure but you have converted me!

Martin, nurse


Kit out your pad in style with a little help

from Habitat on Tottenham Court Road.

One lucky Inside Story reader has the

chance to win a £100 voucher to spend

in store. Many thanks to Habitat for this

generous prize.

To enter, just answer this simple


“How many play specialists are there

currently working in the NHS?”

Email entries to, or send to

the communications unit, second floor

central, 250 Euston Road via internal

email. Closing date is Friday 12

January 2007.

The Brain Hospital

If you’ve felt touched by the stories

featured in the three-part BBC 1 series,

The Brain Hospital, and wish to support

the National Hospital Development

Foundation in raising the the final

£750,000 needed to ensure that the

neurocritical care service at the

National Hospital continues to lead the

field, visit the charities page on Insight.

The Brain Hospital team

Ki Treatment uses special breathing techniques to create a sound

vibration that carries energy naturally into the body, softening deep-set tension

and blockages. This is combined with acupressure to stimulate energy points

around the body. Acupressure regulates the circulation of blood and energy

which carries oxygen and nutrition to all organs and cells.

Eastman socks it to ‘em

Uniform policy dictates that staff in the orthodontic

department at the Eastman Dental Hospital wear only

black or navy socks. But on ‘Children in Need’ day

last month,

dental nurses,








Dental nurses show off their socks

coloured socks

to do collections around the hospital, as well as

donating £2 each, to raise over £200 for the annual

BBC fundraiser.

52 Club news

The 52 Club wishes you a very merry Christmas and a happy

new year.

•Treat yourself or a friend to the Christmas gift with a

difference - some personal training sessions. The 52 Club has

three personal trainers to help develop your health and well

being with nutritional advice and exercise programs. Trainers

encourage regular attendance and moral support when you

feel the self discipline slipping. Pay before Christmas and get

six classes free. Also, buy four sessions and get one free –

sessions are just £25 an hour.

•Don’t forget the end of month discos to pick you up after a

hard month’s work - last Friday of every month and it’s FREE!

•The London School of Hygiene and Tropical Medicine is

organising a charity swim in aid of Swim for Malaria in the 52

Club pool on 22 February, from 8am – 8pm. Swimmers are

hoping to top the £16,000 raised last year.

Congrats to October’s competition winner: Ivona Hofmanova

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