Unit 7: Understanding workplace expectations - Florida Literacy ...

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Equipped for the Future The 16 EFF Content Standards The Four Categories: Communication Skills, Decision- Making Skills, Interpersonal Skills, Lifelong Learning Skills http://www.nifl.gov/nifl/eff.html Project Hotel T.E.A.C.H Curriculum Center for Immigrant Education and Training (ACE) 204 LaGuardia Community College
<strong>Unit</strong> 7, Lesson 1B Handout 1 Skyline Hotel Welcome to the Skyline Hotel! Jorge from engineering is in the basement, working on the air conditioning. He notices that one of the lights on the stairs is out. When he has finished fixing the air conditioner, he asks his manager if he can fix the light, as he doesn’t want anyone to trip. Down the hall, Alba is on her lunch break. Alba is taking an English class at her local library. She is reading a newspaper to learn new vocabulary. She is also trying to speak only English with her co-workers. One day she would like to be a supervisor of the housekeeping department. Upstairs, Miguel is working as a doorman. No one is checking in or out; the lobby is empty and very quiet. Miguel is going to go outside and talk to his friend when he notices that one of the plants in the lobby has been knocked over and there is dirt on the floor. He phones maintenance to pick up the mess, but they are busy. He goes to the storage room and gets a broom to pick up the dirt himself. On the third floor, Irina has finished cleaning the guest rooms. She sees her supervisor in the hall and remembers that he just had his first grandchild. She says to him, “Hello, Mr. Jones! How was your weekend? Did you get to visit your grandson?” Irina and her supervisor continue to chat for the next couple of minutes. Skyline Hotel has been around for 20 years and takes pride in its staff. Management has a company newsletter that announces staff achievements and posts upcoming training opportunities. While reading the paper on his coffee break, Phil realizes that many of his co-workers don’t pick up the newsletter, so they miss important information. He decides to go to management to volunteer to distribute the newsletter to the different departments so that more people can benefit from it. Project Hotel T.E.A.C.H Curriculum Center for Immigrant Education and Training (ACE) 205 LaGuardia Community College
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Unit 7: Understanding workplace expectations - Florida Literacy ...

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