Patient Safety Brochure.pdf - University of Pennsylvania School of ...

October 15 & 16, 2009
6 TH ANNUAL NATIONAL
PATIENT SAFETY
CONFERENCE
PROMOTING PROFESSIONALISM:
MANAGING UNMANAGEABLE COLLEAGUES
Philadelphia Marriott West
111 Crawford Ave
West Conshohocken, PA 19428

Pre-ConferenCe
Quality and Safety Education in Nursing (QSEN)
Thursday October 15, 2009
9:00-12:00
Co-Presenters
Jane H. Barnsteiner, PhD, RN, FAAN
University of Pennsylvania School of Nursing
Joanne Disch, PhD, RN, FAAN
University of Minnesota School of Nursing
Gerry Altmiller, EdD, MSN, APRN
La Salle University School of Nursing and
Health Sciences, Clinical Nurse Specialist
Lourdes Health System
The half day workshop will review the Quality and Safety competencies for pre-licensure
and graduate nursing programs and report on the experiences of schools who have implemented
the competencies into their pre-licensure program. Speakers will address resources
available to assist faculty in implementing quality improvement and patient safety science
in classroom, learning laboratories and in clinical experiences.
Content will include review and discussion of:
• Quality and Safety Education in Nursing (QSEN) Competencies
• Understanding and Applying Principles of Quality and Safety
• Integrating the QSEN Competencies into the Curriculum: Classroom, Laboratory,
and Clinical Applications
• Disseminating the QSEN Competencies to Advance Best Practice
6 th Annual National Patient Safety Conference
Promoting Professionalism:
managing Unmanageable ColleagUes
October 15 & 16, 2009
Conference Description:
The University of Pennsylvania School of Nursing presents the 6th National Patient Safety
Conference. The aim of this year’s conference is to examine the link between disruptive
behavior and patient safety. Presentations and discussions will focus on dissemination of
evidence-based practices to assist health care providers and organizations to develop and
implement successful and innovative strategies for addressing intimidating and disruptive
behavior and that promote a collaborative work environment. The conference will provide
a forum for health care professionals to exchange experiences and research related to health
work environments, quality and patient safety. Poster sessions are intended to highlight the
use of cutting edge patient safety models as they support the National Patient Safety Goals.
Target Audience:
* Nurses * Physicians * Pharmacists * Researchers
* Clinicians * Risk managers * Patient Safety Officers * Faculty
* Patient Safety Advocates

Posters
A Positive Return on Investment: RN Residents Leading the Way
Palaka C. Patel, MSN, RN
Senior Editor-Nursing, Staff Education & Development
Hahnemann University Hospital
Patient Safety Priority: MRSA Initiative Strategies To Improve Health Care Team
Hand Hygiene Compliance Without Causing Friction
Pamela Jackson-Malik, RN, PhD, MBA, CNS
Director of Nursing Research & Nurse Research Scientist
Brenda Foster, RN, MRSA Presentation Coordinator Nurse/Infection Control
Caroline Sausman, RN, BSN, Infection Preventionist/Clinic Infection Control
Philadelphia Veterans Affairs Medical Center
Making Our Voices Heard, The Nurse Practitioner In A Hospital Based Practice And
The Move To Shared Governance And Evidenced Based Practice, A Work In Progress
Theresa Eiser-Brown, MSN, CRNP, ANP-BC
Cardiology Nurse Practitioner
Hahnemann University Hospital
Incivility in Healthcare Settings: Manifestations, Root Causes, and Downstream
Effects on Patient Care and Productivity
Theresa Pluth Yeo, PhD, MPH, ACONP
Assistant Professor & Program Director, Advanced Practice Oncology Nursing
Thomas Jefferson University
Collaborative Practice Using Daily Goal Form and MDR at Virtua Voorhees
Donna Siegmeister, MA, RN, CRRN, PCCN
Clinical Advanced Practice Nurse/PCU
Virtua Voorhees
Electronic “Hall Pass” Developed to Improve Handoff to Ancillary Departments
Linda Mimm, RN, BC, DL, CPHQ
Patient Safety & Healthcare Specialist
Abington Memorial Hospital
Model for Team Building and Sustained Improvement in a Highly Complex Environment
Cindy Grosik, RNC, MSN(c), Special Care Nursery
Kelly Cummings, RNC-OB, M.J.
Safety/Quality Specialist
The Center for Patient Safety & Healthcare Quality
Abington Memorial Hospital

agenda Conference
Thursday October 15, 2009
2:00-2:15 Welcome & Program Overview
Jane H. Barnsteiner, PhD, RN, FAAN
University of Pennsylvania School of Nursing
2:15-3:15 Disruptive Clinician Behavior: How it Affects Your Patients and YOU
Grena Porto, RN, ARM, CPHRM
Principal, QRS Healthcare Consulting, LLC
3:15-3:30 Break
3:30-5:00 Panel: Strategies to Address Disruptive Behaviors
Introduction of Teamwork Training Skills to Clinical Staff to
Promote Patient Safety Using the TeamSTEPPS Approach
Linda Mimm, RN, BC, DL, CPHQ
Abington Memorial Hospital
Implementing Successful and Innovative Strategies to
Address Disruptive Behaviors
Meredith King-Jensen, MSN, MA, RN, NY/NJ
Veterans Healthcare Network 3
Crucial Conversations
Cynthia Richardson, MSN, RN
University of Pennsylvania Health System
And
Courtney Marshall, BSN, RN
University of Pennsylvania Health System
5:00-6:30 Poster Session & Reception
Friday October 16, 2009
8:00 Continental Breakfast & Poster Session
8:30-8:45 Welcome & Setting the Stage
Kathleen G. Burke, PhD, RN
Assistant Practice Professor
Director, Nursing and Healthcare Administration and Health Leadership
Graduate Programs; University of Pennsylvania School of Nursing
8:45-10:15 Champions of Change for Quality Improvement
Spotlight on: Lehigh Valley Hospital & Health Network
(From) How Dare You Confront Me. (To) Thank You for the Coaching
Beth Kessler, RN

10:15-10:45 Break
Huddle Up! Collective Responsibility to Positively Impact Workflow
and Patient Safety
Melissa Kisegy-Kemmerer, BSN, RN, CMSRN
Magnet PI: A Medical-surgical Unit Based Performance Improvement Council
Tracie Heckman, MSN, RN, CMSRN
10:45-11:15 Problem Solving Addressing Disruptive Behavior in the
Home Health Care Setting
Joann K. Erb, PhD, RNC & Elizabeth Kane, RN, C, MA
Abington Memorial Hospital Home Care
11:15-12:00 Teaching New RN Graduates How to Shield Themselves from
Lateral Violence
Gerry Altmiller, EdD, MSN, APRN La Salle University School of Nursing
and Health Sciences, Our Lady of Lourdes Health System
12:00-1:00 Lunch
1:00-2:15 Panel: Developing a Culture of Inter-Professional Communication and
Collaboration: Voices from Nursing Leaders
2:15-3:15 Driving Out Disruptive Behaviors: What To Do On Monday Morning
Kathleen G. Burke, PhD, RN
3:15-3:30 Wrap-up / Summary
Kathleen G. Burke, PhD, RN
3:30 Adjourn
ACCREDITATION: The University of Pennsylvania School of Nursing Center for Professional
Development is accredited as a provider of Continuing Nursing Education by the American Nurses
Credentialing Center’s Commission of Accreditation.
This program has been awarded 8.0 Contact Hours.
The Prec-conference has been aswared 3.0 contact hours.
SAVE THE DATE
Cities and Women’s Health:
Global Perspectives
April 7-10, 2010
www.nursing.upenn.edu/penn-icowhi

LOCATION:
Philadelphia Marriott
Conshohocken
111 Crawford Avenue
West Conshohocken, PA 19428
Phone: 1-610-941-5600
Fax: 1-610-941-4425
A suburban hotel near Philadelphia, PA situated in the affluent Main Line business
corridor - equidistant from City Center and the Philadelphia International Airport,
the Philadelphia Marriott West exceeds all expectations. This Marriott hotel offers
the latest Marriott Revive bed, featuring soft linens and down comforters. Experience
the culinary delights of our new Shula’s 347 Grill restaurant, offering an a
la carte menu for lunch and dinner, ample seating for 200, and two private dining
options. Named after the legendary Hall of Fame Coach Don Shula, this restaurant
features everything from gourmet salads to certified Shula Cut steaks, and serves a
full-service breakfast. For business and leisure travel near Philly, the Philadelphia
Marriott West is the ideal choice.
The Philadelphia Marriott West is easy access from all points north, south, east &
west. A block of rooms have been reserved until September 17th, 2009.
Please mention the Patient Safety Conference to receive the reduce rate of $129 per night.
Parking: • On-site parking, fee: 12 USD daily / • Valet parking, fee: 20 USD daily
Driving Directions: http://www.marriott.com/hotels/maps/travel/phlwe-philadelphia-marriott-west/
Hotel Amenities: http://www.marriott.com/hotels/hotel-photos/phlwe-philadelphia-marriott-west/
GENERAL INFORMATION:
Janet L. Tomcavage, CMP, Conference Coordinator/Marketing tomcavag@nursing.upenn.edu
TELEPHONE: 215-898-4522
MAILING ADDRESS: FAX: 215-573-9103
University of Pennsylvania School of Nursing
Claire M. Fagin Hall
Center for Professional Development
REGISTER ONLINE:
418 Curie Blvd. www.nursing.upenn.edu/ce/
Philadelphia, PA 19104-4217
REGISTRATION INFORMATION:
▪ Pre-conference registration fee is $69. Fee includes registration, continental breakfast, program materials, and
nursing contact hour credits
▪ Conference registration fee is $229.00. Fee includes registration, program materials, nursing credits and poster
session & reception on Thursday 10/15/2009 and continental breakfast on lunch on Friday 10/16/2009.
▪ Early registration ensures attendance in the program. Day of registrants will be accepted only if space
permits. A $25 fee will be assessed for return checks and credit card rejections.
DISABILITY: If you need special accommodations due to disability, a 2-week notification would be appreciated.
INDIVIDUAL DISCOUNTS: A 15% discount is offered to SON Faculty, Alumni, Full-time Students & the
University of Pennsylvania Health System, The Children’s Hospital of Philadelphia and the Veterans Affairs
Medical Center of Philadelphia. Only one (1) discount per person/per registration.
GROUP DISCOUNT: A 15% discount is available for three or more participants (each) from the same institution
registering at the same time.
CANCELLATIONS: Notification must be received in writing one week prior to a program for a full refund.
Cancellations within the week will be assessed a $ 50 fee. Refunds will not be issued 48 hours prior to a program
or once the program has begun.
PROGRAM CANCELLATION & SUBSTITUTIONS: We reserve the right to cancel a program/course if low
enrollment or circumstances beyond our control hinders its success. In the event of a cancellation, all registered
participants would be notified and a full refund would be issued. Although rarely necessary, we reserve the right
to substitute faculty if needed.
TAPING & DUPLICATING HANDOUTS: Audio and/or Video taping of CE programs/courses, as well as
copying speaker handouts are prohibited.

Center for Profession Development
Patient Safety Conference – October 2009
Name __________________________________Credentials_______________________
Home Address ___________________________________________________________
City ______________________________________State ______________Zip ________
Telephone Home ( _____ ) _________________ Work ( _____ ) ___________________
Employer _______________________________________________________________
Title ___________________________________________________________________
Confirmations will be sent by email: Please print clearly
E-Mail _________________________________________________________________
Programs:
Pre-Conference – 9:00-12:00 Thursday, October 15 th ................ @ $ 69.00 __________
6 th Annual Patient Safety Conference .......................................@ $229.00 __________
Total
$ __________
Discount: University of Pennsylvania Nursing Faculty, Alumni & Students.
Employees of the University of Pennsylvania Health System, The Children’s
Hospital of Philadelphia, and the Veterans Hospital of Philadelphia.
( 15% ) Discount Total $ __________
Payment: Grand Total $ __________
IF PAYING BY Visa/Master Card CHARGE: Expiration Date / /
Visa # or MC# / / /
Make CHECKS payable to University of Pennsylvania:
Check # Amount $
Mail Registration and Payment to:
Or Fax Registration
Janet Tomcavage To 215-573-9103
University of Pennsylvania School of Nursing
418 Curie Boulevard
Philadelphia, PA 19104-4217
Online Registration: www.nursing.upenn.edu/ce

University of Pennsylvania
School of Nursing
418 Curie Boulevard
Philadelphia, PA 19104-4217
First Class
U.S. POSTAGE
PAID
PERMIT NO. 2563
PHILADELPHIA, PA