Northern Virginia Community College

NVCC 125-107
(Rev. 3/03)
Northern Virginia Community College
STUDENT LOAN DEFERMENT PROCESSING
Northern Virginia Community College participates in the National Student Clearinghouse program that is
located in Herndon, Virginia. Three times a semester (after the add/drop period, at mid-term, and after
finals), the College submits a report of students’ enrollment status to the Clearinghouse which, in turn,
supplies verification of enrollment to lending agencies. All deferment loan forms are forwarded to the
Clearinghouse. NVCC does not supply this information directly to lending agencies.
1. How do you complete your deferment request?
a. Make sure your deferment request is completed legibly.
b. Sign and date your deferment request.
c. Pencil in the top right hand corner the semester for which you are requesting the deferment.
d. Be sure you provide the name and address of the servicer where the deferment form should be
mailed.
2. Where is my deferment? If a student registered late or had an exception processed to the term
registration, this information may not be reported until the next enrollment status submission. The
Clearinghouse asks that if a student receives a collections letter from a servicer, the student should do the
following:
a. Call the lending agency to see if a deferment form was received between the times the Clearinghouse
supplied the information and the lending agency sent the collection letter. Toll-free numbers for the
largest servicers are provided on the back of this letter.
b. If, after calling the servicer, it still appears that the deferment has not been processed, the student
may call the Clearinghouse at (703) 742-7791 and ask for a Student Service Representative. The
representative will verify the date on which the deferment form was received by the Clearinghouse,
the date the deferment was certified and mailed, the enrollment status that was certified, and where
the forms were sent.
c. If an emergency exists – for example, the student is 150 days delinquent and being threatened with
default – the Clearinghouse will intervene on the student’s behalf by faxing another enrollment
certification to the servicer. Further, the Clearinghouse will work with the servicer to ensure that the
form is processed on a high-priority basis.
d. Other questions regarding student loan deferments may be directed to your campus registrar using
the following telephone numbers.
Alexandria (703) 845-6330
Annandale (703) 323-3400
Loudoun (703) 450-2501
Manassas (703) 257-6620
Woodbridge (703) 878-5734

Paper Deferments: These servicers process Clearinghouse electronic information, but also rely
on paper deferments forms:
AFSA-Perkins 1-630-620-2700
edamerica (edsouth) 1-800-337-6884
EFG Alternative Loans 1-800-334-8609
Georgia Student Finance 1-800-776-6878
Intuition, Inc. 1-800-874-3150
Nellie Mae 1-800-634-9308
Pennsylvania Higher Education Assistance Agency 1-800-233-0557
PHEAA 1-800-233-0557
Student Loan Finance Corporation 1-800-592-1270
University Accounting Service 1-800-558-7700
Paperless Deferment Process. Many servicers now participate in a paperless deferment
process. With this process no paper forms are needed to be completed by either students or
schools. The student simply calls his or her servicer to request a deferment. The servicer
then posts a deferment to the student’s account after the student’s verbal order is matched
against the Clearinghouse’s electronic data verifying in-school status. Participants in the
paperless process include:
AFSA 1-800-835-4611
Citibank Student Loan Corporation 1-800-967-2400
Educational Computer Systems, Inc. (ECSI) 1-800-549-3274
EFS Services, Inc. 1-800-635-1867
NHELP Servicing Alliance 1-800-735-6556
Great Lakes Higher Education Corp. 1-800-236-4300
Sallie Mae Loan Servicing Centers
1-888-2SALLIE
William D. Ford Direct Loan Program 1-800-848-0979
For complete, up-to-date listings of servicers, requiring paper deferment or engaged in the
paperless process, visit the Clearinghouse website at www.nslc.org