Our Path to Providing Excellence in Health Care - Olympic Medical ...

2008 Community Benefit Report
A Year in Review—
improving for you
Olympic Medical Center’s mission to provide excellence in health care is the guiding principle in everything
we do. We are committed to our community, and we are driven to offer compassionate, high-quality
medical services. As part of our annual Community Benefit Report, we present the details of our five
recent, most notable developments, and future plans.
Emergency Physician Bradley Bringgold, MD, demonstrates to U.S. Senator Patty
Murray how the picture archiving communication system (PACS) allows physicians in
the emergency department to quickly access diagnostic imaging results, allowing for a
quicker diagnosis and improved quality of care for patients who come to the ED.
1 | Top Hospital in
Washington State
Qualis Health, a prominent
Medicare health care reviewing
organization, recently ranked Olympic
Medical’s results on Medicare core
quality measures among the best
scores statewide for treatment of heart
attack, heart failure and pneumonia.
“This ranking shows that the medical
professionals and staff at Olympic
Medical are focused on providing the
highest quality of care,” says Eric
Lewis, administrator of Olympic
Medical Center. “We believe that in
order to provide outstanding service,
we must strive for excellence daily and
always try to improve.”
Olympic Medical, for the fourth
quarter of 2007, met 100 percent of
the standards measured by Qualis
Health to attain these quality results.
The June 2008 report places Olympic
Medical ahead of 30 Washington State
hospitals, including those in Seattle.
2 | Compassionate Care
Essential to the Patient
Experience
At Olympic Medical, we feel our job
is incomplete unless our patients are
content with their experiences. This
is why we place emphasis on patient
satisfaction scores. By studying these,
we can see what is most important to
patients and amend our services to
cater to those needs.
Press Ganey, a leader in patient
satisfaction surveys, ranked Olympic
Medical in the 95th percentile in its
recent study.
“Every employee at Olympic Medical
is committed to the essentials of
customer service,” says Gary R. Smith,
2008 chair of the Olympic Medical
Center Board of Commissioners. “This
commitment is evident at all levels of
our organization.”
For years, Olympic Medical has
been providing its staff with an
in-house Service Excellence training
program. Our employees are trained in
a customer service program targeted
specifically at patients. The aim
of Service Excellence is to train all
Olympic Medical employees from the
patient’s point of view to ensure the
individual is never overlooked.
3 | Your Hospital, Your
Health Care
On August 19, 2008, Clallam County
voters showed their dedication to
quality health care by approving a
tax levy increase to support Olympic
Medical. The revenue from the
increase will allow Olympic Medical to
4 www.olympicmedical.org