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Issue #5<br />
The magazine with a passion for crane technology<br />
Safety Check<br />
– Safety in Truck-mounted<br />
Crane Operation<br />
In the Best Hands<br />
PALFINGER service
PALFINGER<br />
A Synonym for Reliability<br />
DEAR PARTNERS AND<br />
FRIENDS OF PALFINGER,<br />
A new decade demands new ideas and<br />
new concepts. The call for reliability and<br />
value retention is becoming louder and<br />
louder particularly in the investment<br />
goods sector. In the long term, it takes<br />
more than just innovative design achievements<br />
to hold one’s own in the market.<br />
Sustainability, efficiency and above all reliability<br />
when it comes to product quality,<br />
security of service and corporate stability<br />
are more in demand than ever.<br />
As a leader in technology and after-sales<br />
service, the PALFINGER brand has always<br />
been seen as the epitome of quality and<br />
reliability. The basic values of the<br />
PALFINGER brand such as dealing responsibly<br />
with people and the environment,<br />
not to mention a high quality<br />
standard, are increasingly gaining importance.<br />
Quality is a question of value<br />
and esteem. The desire for perfection in<br />
product development, production and<br />
service are the expression of this esteem<br />
that PALFINGER as a premium producer<br />
owes its customers.<br />
With the new High Performance range,<br />
we can proudly point to the best generation<br />
of truck-mounted cranes that<br />
we have ever built. Over the last three<br />
years, we have positioned 37 new crane<br />
models in the market across all the<br />
performance categories. The particularly<br />
positive feedback from dealers and<br />
customers speaks in favour of the enormous<br />
customer benefit of the new crane<br />
range: A higher lifting moment with the<br />
dead load remaining almost identical,<br />
functional design, a maintenance-free<br />
extension boom system, Power Link Plus<br />
and Single Link Plus reverse linkage systems<br />
are the highlights and performance<br />
features that have found a particularly<br />
positive resonance in the market. The<br />
SH series - as the crowning achievement<br />
- is impressive due to its perfect blend of<br />
power and intelligence.<br />
Our truck-mounted cranes attract great<br />
favour among our customers and there<br />
are good reasons for this. The perfect<br />
mix of materials combining highstrength<br />
fine grain structural steels with<br />
intelligent plastics makes PALFINGER<br />
cranes efficient lightweights that hold<br />
their value. Regardless of the model one<br />
decides on at the end of the day - all the<br />
High Performance truck-mounted cranes<br />
are impressive thanks to the significant<br />
advantages of attractive appearance,<br />
user-friendly functionality, efficiency and<br />
safety not to mention the considerably<br />
lower effort and expense required for<br />
maintenance and repair.<br />
We make our customers more successful<br />
because our products are reliable<br />
and safe, and because our dealers and<br />
service partners think and act with<br />
customers in mind. This edition of our<br />
magazine seeks to underline that with<br />
PALFINGER you are always on the safe<br />
side and in the best hands.<br />
Enjoy reading!<br />
Wolfgang Pilz, CMO<br />
palfinger – passion – performance – power – perfection<br />
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TABLE OF CONTENTS<br />
Editorial 2 – 3<br />
Safety Check 6 – 7<br />
Integrated Stability-Control 8 – 9<br />
(ISC), Warning Systems and<br />
Functional Design for<br />
Greater Safety<br />
Intelligent Electronic 10 – 11<br />
Control System<br />
In the Best Hands 12 – 13<br />
Consultancy and Crane 14 – 16<br />
Mounting, Product<br />
Information and<br />
Technical Support<br />
Spare Parts Supply 17 – 18<br />
and Country-specific services<br />
New PALFINGER ALUMINUM TANK 19<br />
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SafEty<br />
Check<br />
Safety in Truck-mounted Crane Operation<br />
PALFINGER knows the real requirements of practical work.<br />
Salzburg’s premium producer of truck-mounted cranes<br />
equips its products with an unrivalled number of safetyrelated<br />
features and functions for comfort and convenience<br />
that make the crane operator’s life considerably<br />
easier.<br />
“Safety in crane operation” was and is a high-priority topic at<br />
PALFINGER. As the new machinery directive MR2006/42/EC<br />
and the new crane standard EN12999:2009 come into effect,<br />
PALFINGER, as a global technology leader, is now underlining its<br />
expertise in the business of producing innovative solutions for<br />
the flexible, safe and standard-compliant use of truck-mounted<br />
cranes.<br />
In the Safety Check we take a look at what makes PALFINGER<br />
truck-mounted cranes so safe.<br />
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Integrated<br />
Stability Control (ISC)<br />
As the new crane standard<br />
EN12999:2009 has come into effect,<br />
incorporation of the stabilizer system<br />
into the crane’s load moment limitation<br />
system has become mandatory in Europe.<br />
PALFINGER offers a skillful solution to this<br />
in the ISC system which is available in<br />
three different versions (ISC-S, ISC-L and<br />
ISC).<br />
ISC (Integrated Stability Control) helps<br />
the crane operator to achieve maximum<br />
stability during crane operations even<br />
where space is restricted. In densely<br />
built-up areas, in flowing traffic or similar<br />
situations the vehicle can often only be<br />
supported within the width of the vehicle<br />
or only fully on one side. So that working<br />
with the crane is possible even in cases<br />
such as these, PALFINGER has developed<br />
a system to monitor stability and has<br />
brought it to series maturity to coincide<br />
with the new standard coming into force.<br />
The ISC system incorporates the current<br />
stability support situation into the<br />
safety system. It adjusts the crane‘s lifting<br />
force depending on the current stability<br />
support situation and the position of the<br />
crane boom to ensure the vehicle‘s stability<br />
over the entire working range.<br />
The ISC monitors all the crane’s stabilizers<br />
in three different outrigger positions<br />
(retracted, semi-deployed, fully deployed)<br />
and the stabilizer cylinders (supported,<br />
unsupported). The operator can read<br />
off the current status at any time on the<br />
clearly laid out display on the operator’s<br />
console or on the display of the radio<br />
remote control.<br />
Functional Design for<br />
Greater Safety<br />
Covers of synthetic material and protected<br />
hydraulic hoses located on the inside<br />
are not only more pleasing visually but<br />
serve first and foremost to protect both<br />
the operator and the crane system. LEDs<br />
which backlight the control panel make it<br />
easier to read off the machine functions<br />
and provide the crane operator with a<br />
rapid overview of the entire panel during<br />
the working process. The integrated tilt<br />
display and the redesigned load carrying<br />
plate on the crane, which is matched<br />
individually to each crane model, provides<br />
the operator with a perfect view directly<br />
from the control panel. LED warning<br />
lights on the supporting cylinders mean<br />
greater safety for crane operator and<br />
passers-by.<br />
Outrigger Safety and<br />
Warning Systems<br />
PALFINGER cranes are equipped as<br />
standard with the patented manual<br />
outrigger safety system referred to as<br />
the INTERLOCK SYSTEM. The Interlock<br />
System, which monitors interlocking of<br />
the manual outriggers, was introduced<br />
back in 2007 and the latest version of<br />
EN12999:2009 now makes it mandatory<br />
to extend this monitoring to the hydraulic<br />
stabilizer supports. The operator is<br />
warned by means of a visual and acoustic<br />
signal in the cab if the hydraulic outriggers<br />
are not in the transport position.<br />
Radio-controlled stabilizer supports can<br />
only be operated from the side of the<br />
truck on which the operator is located<br />
so that the movements are always visible<br />
to him. The operator’s correct position is<br />
acknowledged by means of an additional<br />
control switch on the control panel of<br />
each stabilizer support.<br />
The established spiral hose for protecting<br />
the hydraulic hoses has now become<br />
standard for all PALFINGER cranes. The<br />
larger stabilizer plates of the supporting<br />
cylinders are movable and enable better<br />
adaptation to the ground surface. Pivotable<br />
stabilizer plates and clearly marked<br />
hose connections that cannot be mixed<br />
up are already part of the standard equipment<br />
on PALFINGER’s High Performance<br />
truck-mounted cranes.<br />
The design of the control levers in different<br />
shapes and colours enables ergonomic<br />
working and helps prevent operating<br />
errors.<br />
In accordance with the new crane standard<br />
EN12999:2009, all cranes sold in CE<br />
countries are fitted with a flashing green<br />
light which is activated during remotecontrolled<br />
operation to warn passers-by<br />
and to protect the environment.<br />
In addition to Integrated Stability Control,<br />
PALFINGER also incorporates the crane’s<br />
transport position in the control system in<br />
accordance with the new crane standard.<br />
The system identifies whether the crane<br />
has been folded when travelling according<br />
to the transport position specified<br />
and whether the interlock of the outriggers<br />
is activated. If this is not the case, a<br />
warning is emitted in the driver’s cab.<br />
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Display showing the current level of<br />
the crane’s load capacity utilization<br />
Intelligent Electronic<br />
Control System<br />
Visual display of the stabilizer<br />
support positions<br />
PALFINGER offers its customers a complex<br />
safety system combined with sophisticated<br />
control technology: in addition to<br />
the standard functions of a conventional<br />
radio remote control system, PALFINGER<br />
also offers a remote control console<br />
with a display to indicate the level of the<br />
crane‘s capacity utilization or overload.<br />
PALFINGER has not only mounted the<br />
overload indicator directly on the console<br />
but also an indicator displaying the relevant<br />
utilization level of the crane‘s own<br />
capacity. An overload situation of the<br />
fly jib or the cable winch for example is<br />
also displayed. Regardless of the distance<br />
from which the crane is controlled, the<br />
display incorporated in the control panel<br />
continuously provides the crane operator<br />
with information regarding the load<br />
utilization situation.<br />
With the development of the latest<br />
generation of SH truck-mounted cranes,<br />
PALFINGER raises the controllability and<br />
functionality of its truck-mounted cranes<br />
to a completely new level.<br />
The PALTRONIC 150 (PAL 150) – the<br />
customized electronic safety system for<br />
the series-production crane – incorporates<br />
all the comfort and safety functions<br />
which make its operation as simple and<br />
convenient as possible for the user. The<br />
standard overload protection device,<br />
pivot angle-dependent limitation of the<br />
lifting power (SHB), Integrated Stability<br />
Control (ISC), Active Oscillation Suppression<br />
system (AOS) and the Dual Power<br />
System Plus in fly jib use (DPS Plus) are<br />
among the most important functions. It<br />
goes without saying that the new electronic<br />
control system meets the requirements<br />
of the newly implemented crane<br />
standard EN 12999:2009.<br />
New Radio Remote Control<br />
with LCD Graphic Display<br />
Information about oil level<br />
and oil temperature<br />
The interaction of PALTRONIC 150 and<br />
PALFINGER‘s new radio remote control<br />
system enables the crane to be used to its<br />
best advantage in respect of lifting power<br />
and outreach taking all safety aspects<br />
into account.<br />
The radio remote control for the new SH<br />
models is presented as an attractive user<br />
interface – ergonomic, clearly laid-out<br />
and operator-friendly as usual. It is child’s<br />
play to navigate the menu design using<br />
four soft key functions and four menu<br />
buttons and to switch to the actual functions<br />
desired.<br />
The new LCD graphic display screen<br />
provides the operator with precise<br />
information about a variety of operating<br />
conditions such as capacity usage, active<br />
systems, servicing intervals or movements<br />
currently accessible. It is even possible to<br />
provide an accurate visual display of the<br />
position of the stabilizer supports.<br />
Reminder about servicing intervals<br />
You’re<br />
guaranteed<br />
to be on<br />
the safe side<br />
with PALFINGER!<br />
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In the Best Hands<br />
“Making the impossible<br />
possible, giving<br />
our best every day<br />
and trying with all<br />
our might to offer<br />
the customer perfect<br />
service should be the<br />
incentive for us all!”<br />
Outstanding service management has been PALFINGER’s top<br />
priority for years even in respect of strategy. Salzburg’s crane<br />
producer constantly sets itself apart from its competitors due to<br />
a comprehensive range of in-depth services.<br />
PALFINGER offers the customer a coherent overall package<br />
which starts with professional advice and ends with perfect and,<br />
above all, guaranteed service. Over 200 independent general<br />
importers in over 130 countries and 4,500 sales and service<br />
support points all over the world are significant reasons why<br />
PALFINGER is considered to be not only a technology and quality<br />
leader but also a service champion in the industry. In addition,<br />
as the producer, PALFINGER offers numerous instruments and<br />
tools to make life easier for dealers and end customers. What’s<br />
more, each dealer supplements this range with services that are<br />
tailored precisely to the different requirements of its customers<br />
and the country in question. PALFINGER customers have the<br />
certainty of knowing that they are in “the best hands” regardless<br />
of where and when they require help or services.<br />
“The PALFINGER family is a global family. We are there for our<br />
customers whenever they need us on five continents – knowing<br />
that their concerns will always be our top priority.”<br />
A look behind the scenes of this global player’s worldwide service<br />
organization shows that this philosophy is actually put into<br />
practice at PALFINGER and is not just a matter of lip service.<br />
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Consultancy and<br />
Crane Mounting<br />
Product Information<br />
and Training<br />
Experienced sales experts advise and<br />
provide support during the selection<br />
of products and equipment so that<br />
the loading solution accurately meets<br />
the requirements for its intended use.<br />
PALFINGER customers benefit from in<br />
depth mounting expertise. Every crane<br />
mounting set-up must be calculated and<br />
documented in advance to meet statutory<br />
requirements such as axle load or vehicle<br />
dimensions. Correct dimensioning of the<br />
subframe and optimum hydraulic and<br />
electrical attachment of the PALFINGER<br />
products to the chosen vehicle are further<br />
basic requirements.<br />
PALFINGER provides a majority of their<br />
dealers the PACWIN.NET and PAF software<br />
for optimum vehicle design, calculation<br />
of axle loads, stability and subframe,<br />
not forgetting visualization of the set-up<br />
prior to sale. State-of-the-art software, a<br />
complete international vehicle database<br />
and unrivalled functionality make these<br />
programs an essential tool for project engineers<br />
dealing with customer enquiries.<br />
Projects using special vehicles, fixed superstructures<br />
or a combination of several<br />
pieces of equipment on one vehicle represent<br />
a particular technical challenge – but<br />
for your trained PALFINGER partner this is<br />
merely child’s play!<br />
Those who want to act professionally and<br />
offer customers rapid solutions to problems<br />
must constantly adapt and expand<br />
their range of knowledge. More than<br />
ever, the wide product range, superior<br />
technology and increasingly intelligent<br />
electronic systems require thoroughly<br />
skilled and proficient service engineers.<br />
PALFINGER offers its partners a practiceoriented<br />
and diverse training program for<br />
precisely this reason. Specialized trainers<br />
deliver courses on site at the dealers’<br />
premises or at PALFINGER itself. The<br />
“Train the Trainer” training method ensures<br />
that knowledge is distributed right<br />
down to the end customer. Technical<br />
training courses, sales training, product<br />
presentations and service and dealer<br />
conferences are run at various locations<br />
of the PALFINGER training academy.<br />
academy. As a provider<br />
of training services,<br />
PALFINGER guarantees and<br />
raises expertise throughout<br />
the entire service organization.<br />
This makes a significant contribution<br />
to the fast and widespread<br />
dissemination of product and technology<br />
know-how to partners and end customers.<br />
The documentation for each piece<br />
of equipment is an essential part of this<br />
process. In addition to statutory document<br />
requirements such as the Operating<br />
Instructions or the appropriate certificates,<br />
PALFINGER is particularly proud of<br />
the “Operator DVD” that it supplies – a<br />
data carrier with demonstration video<br />
and practical tips for working with the<br />
equipment. Rightly so, because this DVD<br />
that replicates realistic conditions meets<br />
the requirements of modern customers.<br />
the entire product range with its service<br />
partners in the best possible way and to<br />
create the perfect basic framework for<br />
daily use. This is confirmed by thousands<br />
of trained service engineers and satisfied<br />
end customers all over the world.<br />
Problem-solving skills of the highest level<br />
are passed on at the PALFINGER training<br />
With its training philosophy, PALFINGER<br />
guarantees to share its knowledge of<br />
“Mr Veronesi, you are in charge of<br />
calculations for mounting set-ups in<br />
Switzerland. What are the benefits of the<br />
software tools developed by PALFINGER<br />
for the end customer?”<br />
“With the help of PACWIN.NET, our sales<br />
department can provide an accurate<br />
set-up calculation within the shortest<br />
possible time and this means that we can<br />
tell the customer quite clearly whether or<br />
not it is possible to meet his requirements<br />
on the crane and the vehicle. Thanks<br />
to the crane and truck data stored, we<br />
can provide calculations that are sometimes<br />
within +/- 100 kg of the predicted<br />
weights.”<br />
“Mr Schaubel, you are one of the service<br />
trainers for PALFINGER’s dealership<br />
network in North America. How can<br />
you guarantee that your dealers are able<br />
to solve the problems and answer the<br />
questions posed by your customers in a<br />
professional and competent manner?”<br />
“With the help of the training programs<br />
at our PALFINGER University, we give our<br />
dealers’ technicians the knowledge they<br />
need to work with PALFINGER cranes. In<br />
particular, we also encourage their ability<br />
to identify problems and to deal with<br />
these cases using professional service<br />
management. So our dealers are prepared<br />
to eliminate any problems with the crane.<br />
As much as possible we place emphasis<br />
on preventing any problems with the machine<br />
by making use of proactive service<br />
and maintenance programs. Our service<br />
technicians know exactly what information<br />
and documents are available and<br />
how to obtain them. Ultimately you also<br />
have the certainty that our own service<br />
managers can be contacted for support at<br />
any time. A PALFINGER customer is never<br />
left alone with a problem and can always<br />
count on professional support!”<br />
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Technical<br />
Support<br />
“Mr Lohninger, as head of after-sales<br />
service for cranes at Kuhn, you are the<br />
contact for approx. 12,000 customers in<br />
Austria when service is required. You have<br />
to answer questions and solve problems<br />
quickly, professionally and reliably. How<br />
satisfied are you as a PALFINGER dealer<br />
with the support you receive from the<br />
producer?”<br />
“For us, excellent collaboration with the<br />
producer is hugely important and absolutely<br />
necessary. With its specific software,<br />
PALFINGER offers the dealership network<br />
a lot of tools that make servicing work<br />
on the equipment easier and cut down<br />
fault localization times. What’s more, we<br />
can call up product documentation and<br />
training resources in relation to serial<br />
numbers on the Internet around the<br />
clock. This means that the necessary information<br />
is always available immediately for<br />
our service staff. The skilled backup of the<br />
producer’s after-sales service department<br />
is essential for complicated cases and<br />
PALFINGER can always be contacted when<br />
necessary. We can then solve problems<br />
and keep downtimes as short as possible.<br />
So our customers can always feel at ease<br />
when they are out on the road!”<br />
PALFINGER cranes are designed in every<br />
detail for ease of servicing and maintenance.<br />
Particular attention is paid to these<br />
characteristics during the initial design<br />
phase. Functional design elements, easy<br />
accessibility to components, simple installation<br />
and removal of components and<br />
the maintenance-free extension boom<br />
system are just some of the examples that<br />
are evidence of this. Should there still be<br />
a need for help, then this requires rapid<br />
support, skilled staff and straightforward<br />
processing.<br />
With approx. 4,500 sales and service<br />
support points, PALFINGER provides a<br />
nationwide network of dealers, service<br />
partners and authorized repair shops<br />
that is unrivalled anywhere in the world.<br />
The superbly trained staff offers rapid assistance<br />
in repair shops with an exemplary<br />
level of equipment and – depending on<br />
the problem – will also happily deal with<br />
the machine on site. This is facilitated by<br />
mobile service vehicles that are in use all<br />
over the world.<br />
As the manufacturer, PALFINGER supports<br />
its service partners and is available 24/7<br />
for technical queries. Simple and technical<br />
mature diagnostic tools are the primary<br />
method of keeping repair shop stays short<br />
and keeping down costs for the customer.<br />
The company’s own PALDIAG.NET diagnostic<br />
program reduces fault localization<br />
times to a minimum and at the same time<br />
provides an opportunity to make customer-<br />
or vehicle-specific adjustments on<br />
the spot. The PALREMOTE software can<br />
be used to carry this out from any location<br />
in the world. This ensures the fastest<br />
possible skilled support in every case. To<br />
the customer’s satisfaction!<br />
It is a matter of course for PALFINGER to<br />
guarantee the products it produces far<br />
beyond the defined statutory warranty<br />
period. PALFINGER sets a clear example in<br />
the market with a 2-year warranty on the<br />
radio remote control systems and 3-years<br />
on all load-bearing components. It is also<br />
possible to extend the full warranty on<br />
the whole machine to several years on the<br />
factory’s part which provides complete<br />
protection for the sales partner.<br />
eClaim, PALFINGER’s own online warranty<br />
program, enables fast and straightforward<br />
processing of warranty claims for service<br />
partners. Simple graphics-based operation<br />
with clear and precise instructions<br />
makes internal processing easier. Fair and<br />
sympathetic solutions are the visible result<br />
for the customer.<br />
Spare Parts Supply<br />
Fast, comprehensive supply of the full from the central spare parts warehouse,<br />
range of original spare parts is something<br />
we take for granted at PALFINGER. different original PALFINGER spare<br />
as the warehouse stocks around 21,000<br />
Several spare parts centres worldwide parts. Orders received by 15:30 can be<br />
guarantee uninterrupted supply. At the dispatched the same day if there is an<br />
central spare parts warehouse in Salzburg,<br />
for example, 170,000 items a year service partner in Europe within 24 hours.<br />
urgent need, and supplied directly to the<br />
are handled and processed smoothly and Normally deliveries go to the general<br />
professionally by an external logistics agent, who can quickly cover the normal<br />
professional. In total just under 94% parts requirements in the country from<br />
of the items which are most commonly his own inventory.<br />
ordered online can be supplied on time<br />
We learn about the practical ins and parts catalogue PATIS-Online. The order<br />
outs from Manuel Dominguez, Manager then takes place fast online via the<br />
of the Spare Parts Warehouse in Spain/ Extranet, where the current availability,<br />
Mycsa: “Here in Spain there are a lot of price and lead time are shown”.<br />
large cranes in use, which occasionally<br />
need spare parts urgently. Hence we have Ordering original PALFINGER spare parts<br />
a large warehouse in Madrid, where we and parts directly from the PALFINGER<br />
dispatch over 90% of the parts orders Equipment Center via the Internet has<br />
the same day – in urgent cases even up key advantages. All original spare parts<br />
to 18:00. This means our customers can are provided with uniform barcodes, are<br />
often collect their repaired crane from registered via the scanner, are tested and<br />
the workshop the very next evening and meet the PALFINGER Quality Standard.<br />
carry on working. Parts are specified by This not only prolongs the crane’s lifetime,<br />
but also guarantees short repair<br />
our service partners simply using the<br />
serial number and the electronic spare times and protects your wallet. When<br />
a series expires, the availability of spare<br />
parts is guaranteed for at least 10 years.<br />
In the “GLOBAL PALFINGER WARE-<br />
HOUSE” obsolete parts can be offered by<br />
all dealers; the worldwide availability of<br />
these parts is evident in the PALFINGER<br />
spare parts exchange. This means these<br />
parts can be acquired quickly and costeffectively<br />
when needed.<br />
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All things crane<br />
New PALFINGER<br />
ALUMINUM TANK<br />
Country-specific services<br />
A Lightweight That’s Heavy on Design<br />
In addition to the services offered by PALFINGER as a manufacturer,<br />
numerous additional services are offered in most countries<br />
by the local authorized dealers. A representative example must<br />
surely be the range on offer at PALFINGER Germany.<br />
Robert Eisl, in charge of service at PALFINGER Germany, talks<br />
about organization, products and the service philosophy<br />
embodied here.<br />
“Our service network of more than<br />
200 PALFINGER partners nationally<br />
is unique in its concentration and<br />
quality. Because service quality is a<br />
central issue for us, we have made it<br />
the pivot and focus of all our efforts.<br />
Every year we ramp the standard<br />
up higher. With our training program<br />
and our Full Service offering<br />
we create the basis to make our customers more successful.<br />
With customized finance services and the “PALFINGER all-round<br />
protection” we support our customers and lessen their load in<br />
everyday business life.<br />
When we are selecting our service partners our principle is<br />
“quality before quantity”. This means our customers can rely on<br />
the fact that in an authorized PALFINGER workshop they are in<br />
the best of hands. Clearly defined training conditions and the<br />
compulsory attendance at technology courses guarantee the<br />
high standard we have set for our service partners. Thus for<br />
instance on our foreman training days we offer further training<br />
sessions for our service partners’ workshop managers covering<br />
the latest system developments in loading cranes. An information<br />
day for new service partners includes a presentation of the<br />
PALFINGER organization, a general introduction to the service<br />
procedure and a tour of one of our plants. Basic courses of<br />
instruction in hydraulics and electrical systems for workshop<br />
staff and technicians, courses on crane technology, bodywork<br />
training for vehicle bodywork technicians and a variety of software<br />
courses complete the training program. The crane driver’s<br />
license with both theoretical and practical exams enjoys great<br />
popularity in practice.<br />
Our customers are specialists. They demand complex industryspecific<br />
system solutions (e.g. in the urban sector, heavy loads,<br />
roofing/carpentry/façade construction, recycling and waste<br />
disposal) and naturally want comparable professional treatment<br />
where service is concerned too. The level of our service<br />
partners’ technical expertise is equally high. In addition, we also<br />
attach the highest value to our partners’ social skills. A service<br />
workshop recognized by PALFINGER quite clearly runs on the<br />
principle that “the customer is king”!<br />
Our customer service centre of expertise is set up and organized<br />
around our customers. So major customers, for instance, have<br />
their own dedicated service technicians, who take special care of<br />
operator training courses, maintenance concepts right through<br />
to complete fleet management. If there are complex technical<br />
problems, we give our service workshops support by phone<br />
(service hotline) and also on the spot.<br />
As a premium manufacturer in the loading crane sector, we owe<br />
our customers perfect service. Fast, reliable and clean processing<br />
lies close to our hearts. Through our commitment, there<br />
are visible positive effects on customer satisfaction and loyalty;<br />
which is why we consistently continue along the path we have<br />
adopted – with the objective of becoming even better and<br />
thinking of ways to move forwards into new service dimensions.<br />
The real winners are our customers. With PALFINGER products<br />
and the PALFINGER service offering they can achieve the head<br />
start they need to leave their competitors trailing by the proverbial<br />
short head!<br />
PALFINGER’s motto “We’ll make you more successful” means<br />
we are a company which thinks and acts with the customer<br />
firmly in mind. And of course what’s true for cranes is also true<br />
for equipment and crane accessories. Here too the focus is on<br />
efficiency and customer benefits.<br />
With its new aluminum tank with inclusive assembly console,<br />
the PALFINGER Equipment Center offers its customers an attractive<br />
accessory with everything they could desire in terms of<br />
weight, lasting value and assembly-friendliness.<br />
Developed according to PALFINGER’s specifications and manufactured<br />
by a well-known Austrian aluminum fabricator, the new<br />
add-on aluminum tanks guarantee the utmost in functionality<br />
and product quality. The appliances are ideally adapted to suit<br />
the design of PALFINGER cranes, and with their new, assemblyfriendly<br />
console represent an ideal “plug & play” solution.<br />
Aluminum. The Material of the Future.<br />
- Lasting visual upgrading of your vehicle<br />
- Higher lifespan compared to steel tanks<br />
- Low dead weight<br />
- Corrosion-resistant<br />
Assembly Made Easy<br />
- Easy to attach to the PALFINGER crane<br />
- Effective savings on mounting times and costs<br />
- Mountable directly on the vehicle frame with just 8 screws<br />
- No need to weld on mounting plates or additional cross beams<br />
- No final sandblasting and painting required<br />
crane passion | 18 crane passion | 19
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Crane accessories<br />
for your<br />
every need!<br />
PALFINGER AG · 5101 Bergheim / Salzburg, Austria<br />
E-Mail: info@palfinger.com · www.palfinger.com<br />
KP-CRANEP05+E