Download - Palfinger

All things crane
New PALFINGER
ALUMINUM TANK
Country-specific services
A Lightweight That’s Heavy on Design
In addition to the services offered by PALFINGER as a manufacturer,
numerous additional services are offered in most countries
by the local authorized dealers. A representative example must
surely be the range on offer at PALFINGER Germany.
Robert Eisl, in charge of service at PALFINGER Germany, talks
about organization, products and the service philosophy
embodied here.
“Our service network of more than
200 PALFINGER partners nationally
is unique in its concentration and
quality. Because service quality is a
central issue for us, we have made it
the pivot and focus of all our efforts.
Every year we ramp the standard
up higher. With our training program
and our Full Service offering
we create the basis to make our customers more successful.
With customized finance services and the “PALFINGER all-round
protection” we support our customers and lessen their load in
everyday business life.
When we are selecting our service partners our principle is
“quality before quantity”. This means our customers can rely on
the fact that in an authorized PALFINGER workshop they are in
the best of hands. Clearly defined training conditions and the
compulsory attendance at technology courses guarantee the
high standard we have set for our service partners. Thus for
instance on our foreman training days we offer further training
sessions for our service partners’ workshop managers covering
the latest system developments in loading cranes. An information
day for new service partners includes a presentation of the
PALFINGER organization, a general introduction to the service
procedure and a tour of one of our plants. Basic courses of
instruction in hydraulics and electrical systems for workshop
staff and technicians, courses on crane technology, bodywork
training for vehicle bodywork technicians and a variety of software
courses complete the training program. The crane driver’s
license with both theoretical and practical exams enjoys great
popularity in practice.
Our customers are specialists. They demand complex industryspecific
system solutions (e.g. in the urban sector, heavy loads,
roofing/carpentry/façade construction, recycling and waste
disposal) and naturally want comparable professional treatment
where service is concerned too. The level of our service
partners’ technical expertise is equally high. In addition, we also
attach the highest value to our partners’ social skills. A service
workshop recognized by PALFINGER quite clearly runs on the
principle that “the customer is king”!
Our customer service centre of expertise is set up and organized
around our customers. So major customers, for instance, have
their own dedicated service technicians, who take special care of
operator training courses, maintenance concepts right through
to complete fleet management. If there are complex technical
problems, we give our service workshops support by phone
(service hotline) and also on the spot.
As a premium manufacturer in the loading crane sector, we owe
our customers perfect service. Fast, reliable and clean processing
lies close to our hearts. Through our commitment, there
are visible positive effects on customer satisfaction and loyalty;
which is why we consistently continue along the path we have
adopted – with the objective of becoming even better and
thinking of ways to move forwards into new service dimensions.
The real winners are our customers. With PALFINGER products
and the PALFINGER service offering they can achieve the head
start they need to leave their competitors trailing by the proverbial
short head!
PALFINGER’s motto “We’ll make you more successful” means
we are a company which thinks and acts with the customer
firmly in mind. And of course what’s true for cranes is also true
for equipment and crane accessories. Here too the focus is on
efficiency and customer benefits.
With its new aluminum tank with inclusive assembly console,
the PALFINGER Equipment Center offers its customers an attractive
accessory with everything they could desire in terms of
weight, lasting value and assembly-friendliness.
Developed according to PALFINGER’s specifications and manufactured
by a well-known Austrian aluminum fabricator, the new
add-on aluminum tanks guarantee the utmost in functionality
and product quality. The appliances are ideally adapted to suit
the design of PALFINGER cranes, and with their new, assemblyfriendly
console represent an ideal “plug & play” solution.
Aluminum. The Material of the Future.
- Lasting visual upgrading of your vehicle
- Higher lifespan compared to steel tanks
- Low dead weight
- Corrosion-resistant
Assembly Made Easy
- Easy to attach to the PALFINGER crane
- Effective savings on mounting times and costs
- Mountable directly on the vehicle frame with just 8 screws
- No need to weld on mounting plates or additional cross beams
- No final sandblasting and painting required
crane passion | 18 crane passion | 19