Tabled Paper - Parliament of Western Australia
Tabled Paper - Parliament of Western Australia
Tabled Paper - Parliament of Western Australia
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Practitioner Mentioned<br />
Total %<br />
2009 2010<br />
Total %<br />
2010 - 2011<br />
Practitioner 95.3 97.8<br />
Other (not a practitioner) 4.7 2.2<br />
Source <strong>of</strong> Enquiry<br />
Total %<br />
2009 2010<br />
Total %<br />
2010 - 2011<br />
Client/Former Client 61 64.7<br />
Friend/Relative <strong>of</strong> Client 8.8 8.3<br />
Opposing party 16.2 12.3<br />
Beneficiary/Executor/Administrator 2.7 1.8<br />
Practitioner on another's behalf 0.7 0.6<br />
Practitioner on own behalf 2.4 0.9<br />
Other 8.1 11.4<br />
Total %<br />
Total %<br />
Outcome <strong>of</strong> Enquiry<br />
2009 2010 2010 - 2011<br />
Provided referral for legal advice or other assistance 8.1 3.8<br />
Provided information about legal system 8.2 9.1<br />
Provided complaint form 13.7 2.8<br />
Recommended direct approach to lawyer about concerns 15 32.2<br />
Caller indicated intention to send in complaint 9 6.3<br />
Conducted telephone mediation 2.7 10<br />
Listened to caller's concerns 27.1 23.8<br />
Explained that concerns are outside jurisdiction <strong>of</strong> LPCC 1.8 6.6<br />
Provided information about the LPCC and LPA to a legal<br />
1.1 0.3<br />
practitioner<br />
Scheduled interview for caller 0.7 0.9<br />
Sent brochure/fact sheet to caller 10.3 2.2<br />
Other 2.3 2.2
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