view resume/cover letter writing packet - DeVry University
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RESUME/COVER LETTER WRITING PACKET<br />
Brought to you by your Career Services Office<br />
Get to know your Career Advisor or for additional details on how to build<br />
an effective <strong>resume</strong>, please contact the Career Services Office.<br />
Revised: 12.29.11
RESUME WRITING – QUICK TIPS<br />
• A <strong>resume</strong> should be <strong>view</strong>ed as a professional document used to market You to employers.<br />
• Showcase your skills, experience and knowledge that are relevant to the position you are<br />
currently pursuing.<br />
• Your <strong>resume</strong> should be well written and have a professional and polished appearance.<br />
• Remember that the purpose of the <strong>resume</strong> is to land the inter<strong>view</strong>.<br />
• Make sure your <strong>resume</strong> is free of spelling errors. Don’t rely solely on Spell Check. Print your<br />
<strong>resume</strong> and have someone else proofread it. Spell check doesn’t catch errors like using “you’re”<br />
instead of “your” or “there” instead of “their”.<br />
• Use the key words that you find in the job description when <strong>writing</strong> your <strong>resume</strong> to increase your<br />
odds of appearing in a recruiter’s search in an Applicant Tracking System.<br />
• Do not include your list of References as one of the pages of your <strong>resume</strong>. These are two<br />
completely separate documents.
RESUME WRITING – QUICK TIPS<br />
IF YOU HAVE NO WORK EXPERIENCE TO INCLUDE ON YOUR RESUME CONSIDER<br />
INCLUDING SOME OF THE FOLLOWING INFORMATION.<br />
• A skills summary section to highlight your technical skills and functional skills.<br />
• Course emphasis section to show employers the subjects you are currently studying in school<br />
that are related to your degree program.<br />
• Include descriptions of school projects or independent projects that are related to your degree<br />
program.<br />
• Include volunteer work/community involvement and list this just like you would list work<br />
experience (Company name, title, work performed).<br />
• Show your school and/or industry involvement by listing organizations, clubs, and associations<br />
you are involved with.<br />
• Add an Honors section where you can list a membership with the national honor society or other<br />
organizations honoring your academic achievements.<br />
*see Resume Samples section for a sample <strong>resume</strong> with no work experience.
DESCRIPTIVE<br />
WORDS<br />
Able to benefit by<br />
constructive<br />
criticism<br />
Able to learn and<br />
teach others<br />
Adaptable<br />
Ambitious<br />
Articulate<br />
Assertive<br />
Career-Oriented<br />
Civic-minded<br />
Conscientious<br />
Cooperative<br />
Courteous<br />
Creative<br />
Decisive<br />
Dynamic<br />
Endowed with<br />
excellent memory<br />
Energetic<br />
Enterprising<br />
Enthusiastic<br />
Even-tempered<br />
Excellent<br />
communication<br />
skills<br />
Expert in the field<br />
Flexible<br />
Get along well<br />
with people<br />
Happy disposition<br />
Imaginative<br />
Innovative<br />
Intuitive<br />
Leadership ability<br />
Welcome<br />
challenge<br />
Logical<br />
Loyal<br />
Make good<br />
appearance<br />
Methodical<br />
Modest<br />
Not a clock<br />
watcher<br />
Not a job hopper<br />
Optimistic<br />
Pace Setter<br />
Perceptive<br />
Persevering<br />
Punctual<br />
Reliable<br />
Resourceful<br />
Seasoned<br />
Professional<br />
Self-motivated<br />
Self-reliant<br />
Self-starter<br />
Stickler for<br />
perfection<br />
Super achiever<br />
Tactful<br />
Troubleshooter<br />
Versatile<br />
Well-organized<br />
ACTIVE<br />
WORDS<br />
Achieved<br />
Accomplished<br />
Accountable for<br />
Activated<br />
Administered<br />
Advanced to<br />
position of<br />
Analyzed<br />
Assembled<br />
Assisted<br />
Beat the<br />
competition<br />
Broadened<br />
Commended for<br />
Completed<br />
Conducted<br />
Consolidated<br />
Constructed<br />
Contributed<br />
Controlled<br />
Coordinated<br />
Created<br />
Designed<br />
Determined<br />
Developed<br />
Devised<br />
Directed<br />
Established<br />
Evaluated<br />
Expanded<br />
Expedited<br />
Explored<br />
Hands-on<br />
experience<br />
Headed<br />
Implemented<br />
Improved<br />
Increased<br />
Initiated<br />
Instituted<br />
Interfaced with<br />
Introduced<br />
Invented<br />
Investigated<br />
Involved with<br />
Launched<br />
Lowered Costs<br />
Maintained<br />
Managed<br />
Maximized<br />
Modernized<br />
Monitored<br />
Negotiated<br />
Organized<br />
Originated<br />
Participated in<br />
Perfected<br />
Performed<br />
Pioneered<br />
Planned<br />
Prepared<br />
Produced<br />
Promoted<br />
Published<br />
Recruited<br />
Reduced<br />
Reorganized<br />
Researched<br />
Responsible for<br />
Revised<br />
Revitalized<br />
Set-up<br />
Simplified<br />
Spearheaded<br />
Solved<br />
Stabilized<br />
Standardized<br />
Stimulated<br />
Strengthened<br />
Succeeded in<br />
Supervised<br />
Surveyed<br />
Systematized<br />
Targeted<br />
Updated<br />
Upgraded<br />
ACTION WORDS<br />
Acted<br />
Activated<br />
Adapted<br />
Adjusted<br />
Administered<br />
Addressed<br />
Adopted<br />
Advertised<br />
Advised<br />
Aligned<br />
Analyzed<br />
Anticipated<br />
Applied<br />
Appraised<br />
Arbitrated<br />
Arranged<br />
Ascertained<br />
Assembled<br />
Assessed<br />
Assisted<br />
Attained<br />
Audited<br />
Arranged<br />
Budgeted<br />
Built<br />
Calculated<br />
Calibrated<br />
Catalogued<br />
Chaired<br />
Changed<br />
Charted<br />
Classified<br />
Coached<br />
Calibrated<br />
Collected<br />
Communicated<br />
Compiled<br />
Completed<br />
Composed<br />
Computed<br />
Conceptualized<br />
Conciliated<br />
Conducted<br />
Confronted<br />
Consolidated<br />
Constructed<br />
Conserved<br />
Consulted<br />
Contracted<br />
Controlled<br />
Coordinated<br />
Corresponded<br />
Counseled<br />
Created<br />
Deferred<br />
Defined<br />
Delegated
Delivered<br />
Demonstrated<br />
Designed<br />
Detailed<br />
Detected<br />
Determined<br />
Developed<br />
Devised<br />
Diagnosed<br />
Directed<br />
Dis<strong>cover</strong>ed<br />
Dispensed<br />
Displayed<br />
Disproved<br />
Dissected<br />
Distributed<br />
Diverted<br />
Drafted<br />
Dramatized<br />
Drew<br />
Drove<br />
Edited<br />
Educated<br />
Effected<br />
Electrified<br />
Eliminated<br />
Enforced<br />
Enlarged<br />
Entertained<br />
Established<br />
Estimated<br />
Evaluated<br />
Examined<br />
Exhibited<br />
Expanded<br />
Expedited<br />
Explained<br />
Expressed<br />
Extracted<br />
Fabricated<br />
Facilitated<br />
Familiarized<br />
Filed<br />
Filtered<br />
Figured<br />
Fixed<br />
Formulated<br />
Forwarded<br />
Founded<br />
Gathered<br />
Generated<br />
Governed<br />
Guided<br />
Headed<br />
Helped<br />
Hired<br />
Identified<br />
Illustrated<br />
Implemented<br />
Improved<br />
Improvised<br />
Increased<br />
Indexed<br />
Influenced<br />
Informed<br />
Initiated<br />
Innovated<br />
Inspected<br />
Inspired<br />
Installed<br />
Instituted<br />
Instructed<br />
Instrumented<br />
Integrated<br />
Interpreted<br />
Inter<strong>view</strong>ed<br />
Introduced<br />
Invented<br />
Inventoried<br />
Investigated<br />
Judged<br />
Lead<br />
Lectured<br />
Located<br />
Maintained<br />
Managed<br />
Mapped<br />
Marketed<br />
Measured<br />
Mediated<br />
Mentored<br />
Modeled<br />
Modified<br />
Monitored<br />
Motivated<br />
Navigated<br />
Negotiated<br />
Observed<br />
Obtained<br />
Operated<br />
Ordered<br />
Organized<br />
Originated<br />
Oversaw<br />
Painted<br />
Participated<br />
Perfected<br />
Performed<br />
Persuaded<br />
Photographed<br />
Piloted<br />
Pioneered<br />
Planned<br />
Played<br />
Predicted<br />
Prepared<br />
Prescribed<br />
Preserved<br />
Presided<br />
Printed<br />
Processed<br />
Produced<br />
Programmed<br />
Projected<br />
Promoted<br />
Proposed<br />
Protected<br />
Provided<br />
Publicized<br />
Purchased<br />
Quoted<br />
Raised<br />
Reasoned<br />
Recommended<br />
Reconciled<br />
Recorded<br />
Recruited<br />
Reduced<br />
Referred<br />
Rehabilitated<br />
Rendered<br />
Reorganized<br />
Repaired<br />
Replaced<br />
Reported<br />
Represented<br />
Researched<br />
Resolved<br />
Responded<br />
Restored<br />
Retrieved<br />
Re<strong>view</strong>ed<br />
Revised<br />
Rewrote<br />
Saved<br />
Scheduled<br />
Selected<br />
Served<br />
Shaped<br />
Simplified<br />
Sketched<br />
Sold<br />
Solved<br />
Sorted<br />
Sparked<br />
Specified<br />
Spoke<br />
Stimulated<br />
Straightened<br />
Streamlined<br />
Strengthened<br />
Studied<br />
Suggested<br />
Summarized<br />
Supervised<br />
Supplied<br />
Surveyed<br />
Synthesized<br />
Systematized<br />
Tabulated<br />
Talked<br />
Taught<br />
Tended<br />
Tested<br />
Timed<br />
Trained<br />
Transcribed<br />
Transferred<br />
Translated<br />
Transmitted<br />
Treated<br />
Tutored<br />
Unified<br />
Upgraded<br />
Updated<br />
Vitalized<br />
Wrote
SUBJECT/CATEGORY HEADINGS<br />
Here’s a list of alternate headings you can use to help you describe your <strong>resume</strong> categories. This list isn’t<br />
exhaustive . . . it’s just a beginning.<br />
OBJECTIVE<br />
- Employment Objective<br />
- Job Objective<br />
- Professional Objective<br />
- Interest<br />
- Purpose<br />
QUALIFICATIONS<br />
- Summary<br />
- Professional Summary<br />
- Profile<br />
- Capabilities<br />
- Related Qualifications<br />
WORK EXPERIENCE<br />
- Employment<br />
- Experience Highlights<br />
- Professional Background<br />
- Internship<br />
- Professional Summary<br />
- Career-related Experience<br />
- Additional Experience<br />
- Part-Time Experience<br />
- Seasonal Experience<br />
- Writing Experience<br />
- Research Experience<br />
- Additional Experience<br />
EDUCATION<br />
- Academic Background<br />
- Academic Training<br />
- Educational History<br />
- Educational Preparation<br />
- Educational Experience<br />
COURSEWORK<br />
- Course Emphasis<br />
- Relevant Coursework<br />
- Curriculum Highlights<br />
ACTIVITIES<br />
- Political Activities<br />
- Community Activities<br />
- Projects<br />
- Community Involvement<br />
- Professional Activities<br />
- Civic Involvement<br />
- Community Service<br />
- Athletics<br />
SPECIAL SKILLS<br />
- Certifications<br />
- Endorsements<br />
- Language Competencies<br />
- Training<br />
- Areas of Knowledge<br />
- Areas of Expertise<br />
- Technology Skills<br />
- Professional Skills<br />
- Technical Competencies<br />
- Computer Competencies<br />
- Computer Experience<br />
PROFESSIONAL<br />
MEMBERSHIPS<br />
- Professional Affiliations<br />
- Societies<br />
- Affiliations<br />
- Associations<br />
HONORS AND AWARDS<br />
- Awards<br />
- Distinctions<br />
- Special Honors<br />
- Citations<br />
- Scholarships<br />
- College Awards<br />
- Community Honors<br />
MILITARY HISTORY<br />
- Armed Forces<br />
- Military Experience<br />
- Military Service<br />
INTERESTS<br />
- Additional Data<br />
- Other Notes<br />
- Other Fact<br />
REFERENCES<br />
- Recommendations<br />
- Endorsements
TECHNICAL SKILLS SECTION<br />
Examples – (Sample Layouts)<br />
EXAMPLE 1<br />
Technical Skills<br />
Web Development<br />
HTML<br />
PERL<br />
ColdFusion<br />
JavaScript<br />
Programming<br />
C and C++<br />
Visual Basic<br />
Java<br />
COBOL<br />
Database<br />
SQL<br />
Access<br />
IMS<br />
PowerBuilder<br />
Skills also include experience with Microsoft Office products, Microsoft and Novell networking, Microsoft Operating<br />
Systems, UNIX, MVS, System Analysis and SDLC knowledge.<br />
EXAMPLE 2<br />
Technical Skills<br />
Skilled with: Experience with: Operation of: Software:<br />
Electronic Fundamentals Schematics Multimeter Windows XP<br />
Digital logic Test equipment 8051 microcontroller Microsoft Word<br />
Assembly language Circuit analysis PLC Microsoft Excel<br />
Control wiring Troubleshooting AC/DC power supplies Microsoft Power Point<br />
Digital communications Soldering Function generator EWB<br />
Transistor operations<br />
Oscilloscope<br />
EXAMPLE 3<br />
Technical Skills<br />
Hardware: Minicomputers, PC’s, programmable logic controllers(PLC), network support devices, CPU’s, tape and<br />
disk drives, broadband LANs, printers, work stations, and telecommunication devices<br />
Software: Windows 98/95/3.1, DOS, Microsoft Office, Assembly Language<br />
Skill Sets: use of oscilloscopes, power supplies, Multimeter, function generators, and other test equipment, Also<br />
experiences in hardware acquisition, customer and vendor relations, cost containment, customer needs analysis,<br />
field service, quality control
EXAMPLE 4<br />
SKILL INVENTORY<br />
Operating Systems: DOS, Win 3.1, MS NT4.0, UNIX, MS Win 95/98/2000<br />
Programming Languages: COBOL, VB, C/C++, CICS, PowerBuilder, HTML<br />
Databases: Access, SQLbase, MS SQL Server 7.0, DB2<br />
Other Applications: Crystal Reports, Visual Manufacturing (ERP) by Lilly Software, MS Office 97/2000, Loftware<br />
LPS 2000, Centura Report Writer, IIS, FrontPage 2000, Jetforms<br />
Hardware: Configuring, installing and maintaining servers, printers, workstations, hubs, switches, fiber optics,<br />
10/100 base-T cabling, PBX telephones, laptops, and UPS units.<br />
EXAMPLE 5<br />
TECHNICAL SKILLS<br />
Languages:<br />
MicroFocus COBOL, C/C++, Java, SQL, RPG-II<br />
Mainframes:<br />
JCL, CICS, COBOL<br />
Systems:<br />
System Analysis/Design, Security, Control<br />
Databases: Oracle Designer 2000, Visual Basic 6, Access 2000<br />
Web Design:<br />
ColdFusion, HTML, JavaScript<br />
Networking:<br />
Novell Netware, Microsoft NT<br />
Office Applications: MS Office 97/2000/XT, MS Project 2000<br />
CRM Tools:<br />
ACT 3.0/Mac6<br />
EXAMPLE 6<br />
RELEVANT TECHNICAL SKILLS<br />
Experienced with environments in PC, Mac, Apple II, mainframes, networks<br />
Database development and management<br />
Research and statistical analysis (Lexus/Nexus, SAS, SPSS, Systat)<br />
Visual Basic programming<br />
Microsoft Windows & Office<br />
Word processing (Word, WordPerfect)<br />
HRIS systems<br />
PC hardware and operating systems maintenance and troubleshooting<br />
Currently learning: intermediate programming in C/C++, networking essentials<br />
Coursework scheduled: programming, client/server systems, security, web development
RESUME SAMPLES<br />
BUSINESS
Street Address<br />
Phoenix, AZ<br />
Business Graduate<br />
Email Address<br />
Phone Number<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ Graduation: February 2006<br />
Bachelor of Business Administration<br />
Concentration: Small Business Management and Entrepreneurship<br />
International College of Broadcasting Graduation: March 2000<br />
Associate of Sciences Recording and Video Engineering<br />
TECHNICAL SKILLS<br />
Software skills: Experience with: Transferable<br />
Microsoft Word Customer Service Multi-Tasking<br />
Microsoft Excel General Accounting People Person<br />
Microsoft Outlook Data Entry Communication<br />
Microsoft Access Marketing Organization<br />
Lotus Notes Taxwise Research<br />
GERS Retail System<br />
QuickBooks<br />
PROFESSIONAL EXPERIENCE<br />
Sofa Express, Columbus, Ohio<br />
November 2005 - Present<br />
Order Processor<br />
• Data Entry/Analysis through various office software systems<br />
• Track inventory from factory to warehouse<br />
• Maintain contact with factory concerning customer orders; customer conflict resolution<br />
Sofa Express, Columbus, Ohio (Morse Rd. Location) August 2005 - November 2005<br />
Office Assistant<br />
• Responsible for reconciling cash drawer and preparing bank deposits<br />
• Assisted sales staff by providing product availability information<br />
• Placed orders with factory through GERS retail system and provided customer service<br />
Clear Channel Radio, Columbus, Ohio April 2002 - October 2003<br />
Receptionist<br />
• Routed incoming calls via a ten-line switchboard<br />
• Assisted accounting staff with preparation and mailing of invoices<br />
• Managed front office by directing clients while supporting five additional departments<br />
PROFESSIONAL INTERNSHIP<br />
Gotee Records, Franklin, TN September 2004 - December 2004
Accounting Entry Level<br />
17 Hall Pl. ▪ Columbus, Ohio 43200 ▪ (614) 555-5555 ▪ Firstlast@MSN.com<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong> Graduated: June 2008<br />
Bachelor of Business Administration<br />
Concentration: Accounting<br />
SKILLS SET<br />
Accounting Knowledge: Financial Statements, General Ledgers, Budgets, Income Tax, Depreciation,<br />
Amortization, Debits, Credits, Accounts Payable, Accounts Receivables<br />
Accounting Software: Peachtree<br />
Business Skills: Customer Service, and Inventory<br />
Proficient With: Excel, Access, Word, Project<br />
Professional Skills: Detail Oriented, Dependable, Troubleshooting, Efficient, and Productive<br />
ACADEMIC PROJECTS<br />
Creating companies within Peachtree, maintaining the companies for the entire semester by making all<br />
appropriate entries. Researching GAAP regulations, and preparing a paper about the findings of the<br />
research. Researching financial statements for actual companies, and interpreting the financial statements<br />
into a paper.<br />
EMPLOYMENT<br />
Personal Assistant, AWC<br />
Month 2007-present<br />
• Assisting clients that are mentally retarded and/or developmentally disabled with their daily task<br />
• Keeping track of petty cash, and balancing general ledger<br />
• Support and assist the individuals in developing skills that will further their independence<br />
• Increase their community involvement, and improve their quality of life<br />
• Administer and document medications according to agency policies<br />
• Adhere to all agency policies and procedures in regards to handling individual and miscellaneous house<br />
funds<br />
Program Director, Boys and Girls Club Month 2004- Month 2007<br />
• Created and ran programs, and activities<br />
• Supervised approximately 40 children between the ages of 6-11 during their homework time<br />
• Daily interaction with parents<br />
• Handled behavioral issues<br />
Tutor, Columbus State Community College Month 2003- Month 2004<br />
• Tutored elementary students<br />
• Assisted with homework<br />
• Supervised during field trips<br />
• Supervised during various activities
FIRST AND LAST NAME<br />
100 Main Street, Glendale, Arizona 85300 • (623) 111-1111 • Email: fandlname@email.com<br />
EDUCATION<br />
Pursuing Bachelor of Science in Technical Management with emphasis in Networking October 2008<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, Arizona<br />
Associate of Applied Science in Electronics and Computer Technology October 2007<br />
Cisco Networking Academy for CCNA November 2007<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, Arizona<br />
Deans List, GPA 3.50<br />
TECHNICAL SKILLS<br />
Macintosh/OSX - Windows 2000/2003/XP, Adobe Creative Suite, Apogee, Microsoft Office Suite, HTML,<br />
RouterSim, Flowcode, Multisim, Cisco routers and switches.<br />
SCHOOL PROJECTS<br />
<strong>DeVry</strong> <strong>University</strong>, Networking 202<br />
Created and compiled network plan and schematic for new business. Plan included equipment, cabling,<br />
locations, wiring, security, IP addressing, cost and timeline.<br />
<strong>DeVry</strong> <strong>University</strong>, Electronics 108<br />
-Designed, programmed and implemented electronic alarm clock using Flowcode.<br />
-Created digital counter using Multisim, downloaded to circuit board for testing and final grade.<br />
WORK EXPERIENCE<br />
A Company, Phoenix, Arizona<br />
January 2007 to current<br />
IT / Computer Maintenance and Training<br />
-Workload includes installing software, updating computers and maintaining networks.<br />
-Responsible for daily PC maintenance, troubleshooting email and connectivity problems, keeping up to<br />
date virus/spyware protection and dealing with desktop support issues.<br />
-Advised company on purchasing of new equipment such as PC’s, printers, software and servers.<br />
-Provided computer training and support to all employees within company.<br />
-Excellent communication, troubleshooting, and documentation skills.<br />
A Company, Phoenix, Arizona<br />
February 2003 to current<br />
Graphic Designer, Electronic Prepress<br />
-Layout, design and print projects for the real estate industry including magazines, news<strong>letter</strong>s, books,<br />
logos, promotional products, marketing packages and products for online store merchandising.<br />
-Part of a team of designers that fabricated new online stores for company through an interface called<br />
Printable Technologies.<br />
-Operated equipment such as digital color printers, poly-plate machinery and CTP devices.<br />
A Company, Glendale, Arizona September 1990 to February 2003<br />
Graphic Designer, Electronic Prepress<br />
-Conceptualized designs for offset print and screen-print industry.<br />
-Typesetting, logo design and service bureau output.<br />
-Maintained and upgraded equipment including computers, processors, imagesetters.<br />
A Company, Phoenix, Arizona May 1983 to September 1990<br />
Co-owner, Manager<br />
-Hiring, managing and training of staff and setting up daily work schedules.<br />
-Daily and monthly bookkeeping.<br />
-Overseeing 10-20 employees.
First and Last Name<br />
100 Main Street • Henderson, NV 89000 • (702) 111-1111 • fandlname@email.com<br />
Targeting Entry-Level Technical Support Position<br />
• <strong>DeVry</strong> <strong>University</strong> graduate with a strong electronics and computer technology education matched<br />
with experience.<br />
• Experience adapting well to customer service and troubleshooting environments.<br />
• Quickly learned and mastered new technology; equally successful in both team and self-directed<br />
settings; and proficient in a range of computer systems, software, tools and testing methodologies.<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV<br />
Bachelor of Science in Technical Management<br />
GPA 3.7/4.0<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV<br />
Associate of Science in Electronics Computer Technology<br />
GPA 3.45/4.0<br />
Expected Graduation October 2011<br />
February 2010<br />
TECHNICAL SKILLS<br />
Skilled With: Experience With: Operation of: Software:<br />
Electronic fundamentals Schematics Multi-meter Windows XP<br />
Digital logic Test equipment 8051 microcontroller Microsoft Word<br />
Assembly language Circuit Analysis PLC Microsoft Excel<br />
Control wiring Troubleshooting AC/DC power supplies Microsoft Power Point<br />
Digit communications Soldering Function generator EWB<br />
Transistor operations<br />
Oscilloscope<br />
Technical Support Agent, Tier 2 June 2010 – August 2011<br />
Another Company, Las Vegas, NV<br />
Handled installs, uninstalls, driver configuration, registry configuration, and customer service to all<br />
UPS customers and account representative via phone, email, remote support<br />
Trained and mentored new technical support representatives to provide a smooth onboarding<br />
process<br />
Promoted from Tier 1 Technical Support Representative to Tier 2 within first 4 months of<br />
employment<br />
Contracted Technical Support (WDS Global) June 2009 – July 2009<br />
Another Company – Boise, ID<br />
<br />
<br />
Tier 3 Technical Support offered knowledge and comprehension of products and technical support to<br />
Verizon Wireless customers. Tier 3 generally handled all smart phones including Blackberry, Palm<br />
and Windows devices.<br />
Provided access to extremely sensitive information and given authority to provide replacements,<br />
discounts and refunds.<br />
Security Officer May 2008 – April 2009<br />
Another Company – Las Vegas, NV<br />
<br />
<br />
Provided first-response security for Barnes & Noble Booksellers, located in Las Vegas, NV.<br />
Handled apprehensions of shoplifters, notifications to police and CCTV.<br />
Contracted Technical Support (Spherion) October 2007 – January 2008<br />
Another Company – Las Vegas NV<br />
<br />
<br />
<br />
Provided Kraft Food employees with Tier 1 Technical Support and routed tickets appropriately.<br />
Provided Username/Password resets, Mainframe troubleshooting and Hot ID tickets.<br />
Handled sensitive information such as passwords, addresses, shipping information and payroll.
First and Last Name<br />
100 Main Street, Las Vegas, NV 89000<br />
(702) 111-1111 fandlname@email.com<br />
SYSTEMS PROGRAMMING ANALYST<br />
Skilled with: Experienced with: Operation of: Software & Hardware:<br />
Electronic Fundamentals Schematics Multimeter Micros 3700, 9700<br />
Assembly language Circuit analysis PLC E7<br />
Digital communications Soldering Function generator Installation<br />
Transistor operations PC Repair Oscilloscope Automation<br />
Wireless Communications LAN/WAN Routers/Switches Microsoft SQL<br />
Troubleshooting Spectrum Analyzer Control Systems<br />
Operational amplifiers Cisco IOS<br />
Simphony<br />
CAREER HIGHLIGHTS<br />
Managed the implementation of the Simphony rollout for Caesar’s Entertainment for 4<br />
hotel & casinos in Las Vegas and 3 hotel and casinos in Atlantic City within 6 months<br />
<br />
Upgraded the Micros POS system for some of the largest casinos in the Las Vegas area<br />
including, Wynn, Encore, Venetian, M Resorts, Golden Nugget and Tao Group<br />
A Company, Las Vegas, NV<br />
April 2007 – Present<br />
Implementation Specialist<br />
Analyzed centrally developed Customer Specific database, reports, documentation, and<br />
related applications<br />
Consulted with Customers to determine and re<strong>view</strong> hardware, software, or system<br />
functional specifications<br />
Created custom script using ISL and C base language<br />
Experienced in Unix and windows; variety of application servers; SQL and relational<br />
database management<br />
Experienced with testing XML, HTML, Ajax, Flash and other rich web 2.0 technologies<br />
Field Service Technician April 2007 – Oct 2008<br />
Adequate knowledge in Micros 9700HMS, Micros 3700RES programs<br />
Set up VLAN/Firewall and configure networks<br />
Ran CAT5 communication lines and set-up CAT5 network<br />
Set up, repaired, installed and re-programmed equipments and or software<br />
Tested electrical control units, wiring and motors. Replace electrical parts<br />
Examined mechanical assemblies such as printing mechanisms, counters and keyboards,<br />
for worn or damaged parts and replaced defective parts<br />
Provided phone support to customers and technicians<br />
Another Company, Las Vegas, NV July 2005 - Feb 2007<br />
PC Technician<br />
Managed the office network by implementing multiple computers to communicate with<br />
one server<br />
Documented and diagramed invoice sales and emails using Word and Visio<br />
Provided general networking and computer troubleshooting within the company<br />
computers<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV June 2011<br />
Bachelor of Science in Technical Management<br />
Concentration in Network Communication Management<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV June 2008<br />
Electronic and Computer Technology<br />
Graduated with Honors
First and Last Name<br />
Las Vegas, NV 89000 (801) 111-1111 fandlname@email.com<br />
Profile<br />
Motivated, personable business professional with an associate business management degree<br />
and a successful track record of outstanding customer service. Talent for quickly mastering technology<br />
– recently working as an IT Administrator. Responsible for management and support of IT systems at<br />
the corporate location. Diplomatic and tactful with professionals and non-professionals at all levels.<br />
Accustomed to handling sensitive, confidential records. Goal oriented, results driven, technically<br />
savvy with excellent interpersonal and written communication skills.<br />
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and<br />
competent with demonstrated ability to easily transcend industry differences. Thrive in deadline-driven<br />
environments. Excellent team-building skills.<br />
Skills Summary<br />
<br />
<br />
<br />
<br />
Project Management<br />
Report Preparation<br />
Written Correspondence<br />
General Office Skills<br />
Computer Savvy<br />
Customer Service<br />
Inventory<br />
Self-Starter<br />
Procurement<br />
Ambitious<br />
Professional Presentations<br />
IT Administrator<br />
Professional Experience<br />
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY<br />
Author professional correspondence to customers and vendors.<br />
Determined user/business/functional requirements<br />
Communicate technical concepts to users using layman’s terms to facilitate understanding.<br />
Creates documentation for end-user training<br />
Rapidly learn and master varied computer programs; most recent experience is in IT<br />
Administration. Responsible for effective use of different types of hardware and software<br />
materials, to include Mac computers, some i-series knowledge, spreadsheets, databases, etc.<br />
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING<br />
Provide impeccable customer service.<br />
Works well with team members on site or remotely to solve problems<br />
Oversaw annual replacement program of 25% of inventory; identified replacement needs and<br />
certified operational efficiency.<br />
Responsible for coordinating, planning, developing, and implementing changes for all computers,<br />
both hardware and software.<br />
Provides extensive research to gather requirements for upcoming projects
First and Last Name<br />
Résumé, Page Two<br />
fandlname@email.com<br />
Professional Experience, continued<br />
DETAIL MASTERY & ORGANIZATION<br />
Manage all aspects of day-to-day operations over the course of employment history<br />
Performed documentation for several applications<br />
Performed audits of IT records relating to SOX.<br />
Analyzed troubleshot, and resolved system hardware, software and network issues;<br />
configured and monitored operating system software; performed system backups and<br />
re<strong>cover</strong>y.<br />
Employment History<br />
A COMPANY – Las Vegas, NV<br />
IT Specialist, 2009 to Present<br />
A COMPANY – Salt Lake City, UT<br />
Systems Administrator, 2007 to 2009<br />
MILITARY EXPERIENCE – Yokota AirBase, Japan<br />
IT Specialist, 2006-2007<br />
A COMPANY – San Francisco, Ca<br />
Sales Support, 2005<br />
MILITARY EXPERIENCE – Yokota AirBase, Japan<br />
Asst. Banquet Manager/Management Asst., 2003-2004<br />
Education<br />
DEVRY – Henderson, NV<br />
Bachelor’s Degree in Technical Management, Expected Completion June 2011<br />
MAC CERTIFICATION FOR USER SUPPORT 10.6 - Las Vegas, NV August 2010<br />
A UNIVERSITY – Layton, UT<br />
Associate’s Degree in Business Management, August 2009<br />
GPA: above 3.0<br />
MILITARY SCHOOL– Air Force Base, Online<br />
Certificate in Technology Readiness Assessment, 2006<br />
Certificate in Fundamentals of Systems Acquisition Management, 2006<br />
MILITARY SCHOOL – Yokota Japan<br />
Certificate in Air Force Management Skills, 2004<br />
Computer Skills<br />
<br />
<br />
<br />
Microsoft Office Suite<br />
Windows<br />
Mac<br />
Mobile Devices ( i.e. Blackberry)<br />
Active Directory/Admin Tools<br />
Track IT
RESUME SAMPLES<br />
NETWORKING
firstandlastname<br />
1111 N. Thunderbird Road, Phoenix, Arizona 85000 • 480-999-0000 • markj@myemail.com<br />
Objective<br />
“I will never become an expert, for there is always more to learn”<br />
To take charge and secure desired position while meeting goals, and become a strong integral part of<br />
the company I work for. To always look ahead.<br />
Technical Skills<br />
NETWORKING<br />
‐Web server deployment using<br />
Apache, ProFTPd, MySQL,<br />
PHP and OpenSSL<br />
‐Cisco IOS at CCNA‐level<br />
‐VoIP using Asterisk<br />
‐PXE Network Booting<br />
‐Desktop Image Deployment<br />
‐NMS/SNMP (Cacti,<br />
SolarWinds Orion)<br />
OPERATING SYSTEMS<br />
‐GNU/Linux with specialty in<br />
Gentoo and Debian<br />
(familiar with Ubuntu,<br />
Fedora, SuSE, Arch)<br />
‐Windows Server 2008 R2<br />
(Active Directory, Hyper‐V)<br />
‐Windows (XP, Vista, 7)<br />
‐Mac OS X (10.4‐10.6)<br />
Education<br />
DEVRY UNIVERSITY ‐ PHOENIX, AZ February 2011<br />
Bachelor of Science in Network and Communications Management<br />
President’s List and Cumulative GPA of 3.8<br />
Alpha Chi Honor Society<br />
SECURITY<br />
‐Standard UNIX/Windows<br />
filesystem security<br />
‐Firewall deployment in UNIXlike<br />
systems using iptables<br />
‐Apache<br />
‐Familiar with UNIX and<br />
Windows system logging<br />
‐ Microsoft Forefront TMG<br />
Coursework<br />
‐ Cisco Academy for CCNA<br />
‐ Network Operating Systems<br />
including UNIX and Windows<br />
‐ Voice/VoIP Administration<br />
‐ Wireless Technologies<br />
‐ Brief scripting and database<br />
‐ Network Security Principles<br />
‐ Enterprise Network Design<br />
‐ Project Management<br />
Projects<br />
CAN Project ‐ In a group of two, responded to an RFP for a campus area network to provide infrastructure to<br />
existing computers using Cisco equipment. Analyzed customer business goals, constraints, desired networking<br />
services, and needed security. Topology diagrams and cost projection for both equipment and installation finalized<br />
the proposal.<br />
Enterprise Design Project ‐ Responded to a fictitious RFP by Six Flags Corporation. Provided a proposal for<br />
deployment of networking infrastructure to a new theme park in Dubai. Included a customer introduction, goal<br />
over<strong>view</strong>, infrasturctur5e analysis, and project plan. Group of 3.<br />
Senior Project ‐ Won ‘Best Overall Project’ at <strong>DeVry</strong> Senior Project Fair.<br />
Community Outreach. Identified a client in need of network redeployment. Replaced existing non‐supported<br />
solutions with commercially‐supported equipment: Firewall/content filtering and VoIP systems. Re‐terminated<br />
wall jacks, deployed 802.11n wireless, conditioned PCs. Provided extensive documentation.<br />
Independent Experience<br />
GNU/Linux<br />
Began interest in 2005, my Freshman year of high school, with Mandrake Linux 10. Self‐taught in every aspect<br />
using documentation and a search engine.
Home Server<br />
Maintained an FTP and HTTP server since 2004. Currently operate a home server, powered by Gentoo Linux.<br />
Services installed include: HTTP, FTP, PHP, SSL, SQL, NFS, NTP, SMB, SSH, printing. Server functions as<br />
router/firewall, using iptables, upnpd, SNORT, and ntop.<br />
Work Experience<br />
VISIONARY COMMUNICATIONS – Phoenix, AZ June 2007‐May 2008<br />
Technical Support<br />
‐ Phone‐based technical support<br />
‐ Answered phone calls from customer base to troubleshoot connectivity issues.<br />
‐ Provided support for ADSL, SDSL, dialup, and line‐of‐sight wireless.<br />
‐ Documented every call into a ticket in a database.<br />
BLACK HILLS CORPORATION – Phoenix, AZ October 2006‐June 2007<br />
PC/LAN Intern<br />
‐ Worked directly with supervisor to support computers at 3 power plants.<br />
‐ Shared a ticket queue and documented actions.<br />
‐ Deployed new Windows XP systems and managed an inventory.<br />
Conferences and Activities<br />
DEF CON 17<br />
DeLUG ‐ <strong>DeVry</strong> Linux User Group<br />
<strong>DeVry</strong> TCOM Club<br />
Microsoft ImagineCup 2011 ‐ IT Challenge
First and Last Name<br />
0000 W. Dunlap Ave. • Phoenix, AZ 85000 • (602) 000‐3333 • johnsmith@myemail.com<br />
SUMMARY OF QUALIFICATIONS<br />
‐ Flexibility to act positively in both team oriented and self‐supervised environments<br />
‐ Strong troubleshooting and support skills for various hardware and applications systems<br />
‐ Capable proficiency in creation and revision of network documentation<br />
‐ Familiarity in configuring Cisco routers and switches<br />
‐ Experience with network design and implementation with a focus on business goals<br />
‐ Experience in small to medium scale enterprise network management and support<br />
‐ Proficient in multiple operating platforms (server, desktop, mobile)<br />
‐ Exposure and strong interest in Linux/open source environments<br />
‐ Healthy interest in existing and emerging wired and wireless media and technologies<br />
EDUCATION<br />
Bachelor of Science in Network and Communications Management, June 2011<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
GPA: ~3.60<br />
TECHNICAL KNOWLEDGE<br />
Network Troubleshooting Voice/VoIP Administration Converged Networks<br />
Routing & Switching Wireless Technologies & Services Scripting<br />
Network Documentation Enterprise Network Management Unix/Linux<br />
Network Concepts & Planning WAN Services & Technologies Windows Server/A.D.<br />
EMPLOYMENT EXPERIENCE<br />
Service Technician/IT Technician<br />
May 2008 – Present<br />
American Southwest Medical Supply, Phoenix, AZ<br />
Head of service department: clean, test and troubleshoot continuous passive motion rehabilitation medical<br />
equipment. Maintain equipment documentation and equipment and parts supply stock. Provide desktop<br />
and network support when appropriate. Overhauled data network replaced network equipment, desktop<br />
terminals and added Samba server.<br />
Phone Banker June 2006 – May 2008<br />
Wells Fargo Bank, Phoenix, AZ<br />
Provided first‐level customer support for large customer base. Mediated between company’s internal<br />
policies and procedures and the customer. Ensured customer comprehension and account efficiency at the<br />
most basic of levels.<br />
Junior Network Administrator April 2004 – June 2006<br />
Rummel Eye Care, Prescott Valley, AZ<br />
Co‐designed and maintained medium‐scale data network. Established electronic medical records system<br />
along with multiple databases and file servers. Developed topology and configuration documentation.<br />
Implemented and integrated network communications with satellite offices.
First and Last Name<br />
0000 W. Dunlap Ave. | Phoenix, AZ 85000<br />
Home (602) 555-0000 | Cell (602) 555-0000 | s.name@myemail.com<br />
http://www.linkedin.com/pub/gene-palhegyi/39/39b/581<br />
SUMMARY OF QUALIFICATIONS<br />
Comprehensive organizational skills, including the ability to multi-task, prioritize<br />
and work under pressure.<br />
Strong ability to grow business and manage change with leadership with both<br />
internal and external client relationships in face-to-face and phone support<br />
environments.<br />
Received recognition from peers for providing teamwork and assistance when<br />
difficult tasks became too much for one person to handle.<br />
Able to use an in-depth understanding of the industry to provide solutions that<br />
directly meet client business needs and add value to customer’s business.<br />
Proficient computer skills- Word, Excel, XP, Outlook, PowerPoint, Internet<br />
applications.<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong><br />
Phoenix, AZ<br />
Associate of Applied Science in Network Systems Administration October 2011<br />
TECHNICAL EXPERIENCE<br />
Operating Systems: Windows 95/98/2000/XP, Win 7, Windows Server 2003-<br />
2008, Linux, UNIX, DOS<br />
Software: MS Office 2000, 2003, 2007 and 2010, Visio and WordPerfect<br />
Languages: Java, Visual Basic, HTML, C++<br />
Hardware: Cisco Catalyst 2900 switches, Cisco 2511 and 3600 series routers<br />
<br />
<br />
<br />
Networking Protocols: TCP/IP, DNS, DHCP and RIP<br />
System Administration: Ethernet, Wireless Networking, PC Troubleshooting,<br />
Cabling, Memory Upgrades, Routers, Switches, VoIP, networked printers,<br />
Firewalls, Hardware Troubleshooting and IC chip replacement.<br />
Server and Workstation, Active Directory, DNS and Group Policy with experience<br />
installing PC hardware and software<br />
PROFESSIONAL PROJECTS<br />
Managed LAN and WAN environment with Cisco routers and switches<br />
Installed Windows Server 2003, implemented Active Directory, User and Share<br />
Permissions and Group Policy on the server<br />
Installed and operated Linux Red Hat operating system<br />
Student Name s.name@myemail.com 602-555-0000<br />
1
Professional Experience<br />
Cybernetics<br />
4/2000 - Present<br />
Assistant Technician<br />
Phoenix, AZ<br />
Troubleshooting PC and network problems, installing OS and other software.<br />
Run Ethernet cabling, perform wireless set up, install networked printers and<br />
secure networks and wireless.<br />
CT Power 7/1997 – 4/2000<br />
Technician<br />
Phoenix, AZ<br />
Diagnosed and repaired transport refrigeration on truck and trailer units.<br />
Performed required maintenance, rebuilt compressors and engines.<br />
Consistently available for weekend call out, gathering authorization, totaling bills,<br />
Collecting payments through PO#, Comchek, running credit cards or any other<br />
forms of payments.<br />
SEA Industries 11/1995 – 7/1997<br />
Computer-Hardware Technician<br />
Phoenix, AZ<br />
PC board upgrades, through-hole and surface-mount soldering, board bypass,<br />
board stuffing.<br />
Quality Assurance included performing testing to ensure quality control of all<br />
products.<br />
Student Name s.name@myemail.com 602-555-0000<br />
2
First and Last Name<br />
0000 N. Dunlap Avenue | Phoenix, Arizona 85000 | Cell: 602-555-0000 | sname@myemail.com<br />
TECHNICAL SKILLS AND KNOWLEDGE<br />
Cisco Command Line Interface Cisco Routing, Switching, WAN Linux/UNIX Fedora 11<br />
Windows Scripting Host Wireshark Windows Server 2003/2008<br />
Microsoft Office Suite 2007/2010 Asterisk VOIP Software Visio<br />
OpNet Sharebuilder SQL Server 2008 R2<br />
Hyper-V Forefront Security SCCM<br />
SCOM Lync Windows 7<br />
Cisco Network Fundamentals Microsoft Network Operating Systems VoIP<br />
Cisco Accessing the WAN UNIX Network Operating Systems Converged Networks<br />
PROJECTS<br />
Microsoft Imagine Cup 2011, Team Lead/Semi-finalist<br />
Technology<br />
Tasks Performed<br />
SCCM<br />
Pushed Windows 7 OS to the clients<br />
Windows Server 2008 Virtualized Windows Server 2008 using Hyper-V<br />
Hyper-V Loaded Hyper-V on the sever and virtualized Windows Server 2008<br />
Active Directory Created the Domain, Tree, and Forest for the project with 2 physical servers<br />
and 2 geographically separated sites (New York and Singapore) serving 5000<br />
students including domain replication. This was a One-Way Trust.<br />
<strong>DeVry</strong> Lab for Scripting<br />
Technology<br />
Tasks Performed<br />
Windows Scripting Host Created scripts to add entries to SQL using WSH<br />
Linux/UNIX<br />
Created shell scripts in Linux to create an easily updatable telephone directory<br />
EDUCATION<br />
Bachelor of Science in Network and Communications Management, Target Graduation June 2012<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
Associate of Applied Science in Network Systems Administration, October 2011<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
Current GPA: 3.35<br />
Dean’s List<br />
EXPERIENCE<br />
EXPORT SPECIALIST III – CEVA LOGISTICS, TEMPE, ARIZONA<br />
11/2008 – Present<br />
Perform desktop PC maintenance.<br />
Troubleshooting desktop issues and network configurations as requested.<br />
Facilitates global air freight shipments with precision and profitability.<br />
DIRECTOR-FREIGHT FORWARDING & LOGISTICS, REHAL INTERNATIONAL-KUWAIT 05/2004 – 02/2008<br />
Statistically analyzed current operations to delineate sales performance, customer sales<br />
distribution, and revenue international and domestic moves to strategically position the product<br />
in a new market segment<br />
Identified and selected freight forwarding software solutions to automate manual processes<br />
increasing productivity by over 32%<br />
Effectively restructured the trucking division of over 260 pieces of equipment, 1,500 personnel,<br />
and product<br />
MILITARY HISTORY<br />
Air Traffic Controller – Tower – United States Air Force 1983-1993<br />
Decorated for Operation Desert Shield/Desert Storm - 1991<br />
Honorably Discharged 1994
RESUME SAMPLES<br />
ELECTRONICS
First and Last Name<br />
100 Main Street (915)111-1111<br />
Phoenix, AZ 85000<br />
fandlname@email.com<br />
Education<br />
Bachelor of Science in Biomedical Engineering Technology October 2011<br />
<strong>DeVry</strong> <strong>University</strong><br />
Phoenix, AZ<br />
Senior project<br />
Designed and created a non-invasive baby monitor that supervises an infant’s respiration while the sleep.<br />
The device alerts the parents in case the breathing ceases due to apnea or SIDS. The fully working system<br />
includes two wireless monitors that alert the parents when their child’s breathing has ceased and<br />
stimulates the infant by pulsing. This project put to test my ability to design, program, and troubleshoot<br />
electronic and mechanical circuits related to the Biomedical Engineering field.<br />
Biomedical Engineering Internship<br />
Crucial experience was acquired from working at Banner Thunderbird Medical Center in Glendale<br />
Arizona. Troubleshot, repaired and serviced medical equipment that included: Intelligent counterpulsation<br />
equipment, Ultrasound devices, Dialysis Machines, Philips Intelli<strong>view</strong> Monitors and BARD meters.<br />
Software and Hardware<br />
Microsoft Office<br />
GNU<br />
MultiSim<br />
Digital multimeter<br />
Adobe (Premiere, Photoshop, Dreamweaver)<br />
ASMIde (Microprocessor programming languages)<br />
Oscilloscope<br />
Function Generator<br />
Skills<br />
Fluent in Spanish, remarkable troubleshooting skills in electronic circuits, exceptional team working<br />
ability along with extraordinary customer service experience.<br />
Experience<br />
Spanish Interpreter<br />
August 2011- Current<br />
A Company<br />
Phoenix Arizona<br />
The interpretation of healthcare, emergency, and insurance calls while ensuring the provision of<br />
outstanding customer service. Offer an accurate and complete interpretation for the Spanish speaking<br />
party and the healthcare provider is of crucial importance since it is vital to the well-being of the patient.<br />
The ability to pay attention to details is a key factor when interpreting emergency calls (911) which are<br />
also part of the services offered.<br />
Automotive Shop Supervisor<br />
March 2010- August<br />
A Company<br />
Glendale Arizona<br />
In charge of delivering customer service, vehicle diagnostics, estimates, troubleshooting and basic repairs<br />
related to the electronic system of the automobiles. Also responsible for all the monetary transactions and<br />
inventory keeping of the business.<br />
Photo Lab Clerk / Customer Service Representative July 2007- March 2010<br />
A Company<br />
Phoenix Arizona<br />
Duties included providing excellent customer service along with being in charge of assisting customers.<br />
Printing and editing images provided in different media formats. Also responsible for maintaining and<br />
repairing the printing equipment was also.
100 Main Street<br />
Scottsdale, AZ 85000<br />
First and Last Name<br />
Phone: (602) 111-1111<br />
Email: fandlname@email.com<br />
Competent electrical and electronic troubleshooting abilities to component level with experience in repair<br />
Skills<br />
and soldering of PCB’s, CRT’s and electric motors<br />
Trained in software programs MatLab, LabView, Java and C++ with hardware integration. Proficient in<br />
FoxPro 4.0, Office Suite, Multisim, QuickBooks<br />
Strong mechanical inclination for troubleshooting and problem diagnosis<br />
Hands-on experience running a successful business through strong customer relationship, organizational<br />
and communications skills<br />
Education<br />
<strong>DeVry</strong> <strong>University</strong><br />
Bachelor of Science, Biomedical Engineering<br />
Technology<br />
Anticipated Graduation - October, 2011<br />
<br />
<br />
Member of Tau Alpha Pi, National Honor<br />
Society for Engineering Technology<br />
Member of Alpha Chi, National Honor Society<br />
for All Academic Disciplines<br />
GPA 3.93<br />
Senior Project-Engineered and built a hearing aid with integrated MP3 that muted the MP3 and amplified the voice whenever the<br />
user was being spoken to. Then when conversation was complete, would go back to the MP3 player.<br />
Senior Project Awards: 1. Most Marketable<br />
2. Best Overall Project in Engineering Technology<br />
Course<br />
Emphasis<br />
Embedded Microprocessor Systems<br />
Analog and Digital Circuitry<br />
Signal Processing<br />
C++<br />
Experience A Hospital Internship<br />
Biomedical Transducers and Equipment<br />
Biology and Anatomy<br />
Telemedicine Combined Networking<br />
2011 - Present<br />
Service maintenance: CS 100i balloon pump, Versa Laser, B.Braun dialysis, patient monitors, others<br />
Repaired Giraffe Omnibeds, researched equipment specs for doctors, nurses.<br />
Owner, A Company<br />
1981– 2008<br />
Successfully exited the business in 2008, negotiated private sale.<br />
Contacted locations in order to negotiate placement agreements to set coin operated video games, kiddie<br />
rides, pinball machines and pool tables in stores around AZ, NM, CA & NV on a commission basis.<br />
Assembly, set up, delivery of the coin operated equipment and circuit wiring connections were all part of<br />
the agreements.<br />
Customer relationships were developed at each location while the owner or manager would accompany me<br />
during the monthly service visits to collect the machines and perform required maintenance. Equipment in<br />
need of repair was exchanged and transported to the Phoenix shop to be repaired and refurbished.<br />
Performed all maintenance and repair on games including CRT monitor repair, control mechanisms, power<br />
supplies, pinball coil repair and board repair and replacement. Logic boards were used to fabricate and<br />
build upright coin operated video games.<br />
A proficiency in mig-welding, metal fabrication, electric motor and transmission repair, single phase and 3<br />
phase wiring, fiberglass mock up and repair and painting was required to maintain the kiddie rides.<br />
Installed, repaired and maintained compressors, welders, plasma cutters and other shop equipment.<br />
Volunteer<br />
Work<br />
Project Cure<br />
2009-present<br />
Assist with packaging, organizing, and repairing donated medical equipment that was being shipped to<br />
hospitals in countries in need of these devices.
FIRST AND LAST NAME<br />
100 Main Street Cell: (623) 111-1111<br />
Glendale, AZ 85000<br />
fandlname@e-mail.com<br />
PROFILE<br />
<br />
<br />
<br />
High energy engineering technician with interpersonal skills and over 20 years of<br />
experience troubleshooting and repairing background in test equipment and<br />
electromechanical systems. Combines excellent technical, analytical, and engineering<br />
qualifications with outstanding customer service skills.<br />
Adept at providing technical equipment support and developing new processes through ongoing<br />
maintenance, defect resolution, and enhancement solutions.<br />
Experienced with electrical, electronic systems and equipment including flight control computer,<br />
robotic, actuator, pneumatic, mechanical, control circuit, power supply, hydraulic, ATE, and<br />
computer systems.<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
Associates of Applied Science in Electronics and Computer Technology - February 2011<br />
Another School, Westwood, CA<br />
Certificate of Professional: Local Area Network - 2002<br />
Certificate of Teradyne L353/L393, Maintenance and Troubleshooting - 2000<br />
ACC, PTH, and SMT certified - 2006<br />
COMPUTER SKILLS<br />
Microsoft Office (Access, Excel, Powerpoint, Word, InfoPath, Outlook, and FrontPage),<br />
LabVIEW, Visual BASIC, UNIX, FLOWCODE, PLC controllers in Automated Manufacturing.<br />
PROFESSIONAL EXPERIENCE<br />
A COMPANY - Phoenix, AZ 1/2006 – 9/2009<br />
Technician III Electronic<br />
Operated in ambient and temperature controlled chambers to test and troubleshoot to component level<br />
microprocessor analog to digital binary logic avionic circuit card assemblies.<br />
Arial warning flight data acquisition and recording systems<br />
Weather radar sensors and video module panel displays for flight deck<br />
Actuators input output systems with universal asynchronous transmitters and receivers
A COMPANY (Thru Kelly Services Contract) - Folsom, CA 11/2004 – 9/2005<br />
Microprocessor Validation Engineering Tech<br />
Performed engineering tasks and collected data relating to the testing, stressing, and<br />
characterization of microprocessor product lines<br />
Knowledge of Intel’s Pentium® Processor family, S9000 IX/KX ATE testers<br />
architecture, Summit Handler operations, and Burn-In equipment, including NGBI and<br />
BLU, operations<br />
Proactively worked with Product and Design Engineers, Planners, and management to<br />
rectify, improve, and move forward in managing assigned projects or experiments within<br />
a dynamic engineering work environment<br />
Tested various semi-complex technical tasks while utilizing troubleshooting skills on<br />
hardware, remote access / help desk support software tools. Also created a database to<br />
keep track of all the issues for the VET, Testers, Handler<br />
A COMPANY - Santa Monica, CA 12/1985 – 4/2003<br />
Test Equipment Maintenance Test Engineer (1999 – 2003)<br />
Maintained and repaired all test equipment in house including Teradyne L393, F15, B2,<br />
KC135, F22, all burn-in controllers, and automatic test equipment<br />
Installed and modified hardware associated with computer systems and related peripheral<br />
devices<br />
Researched and located electronics components, test equipment like high frequency pulse<br />
generators, frequency synthesizers, distortion analyzers and complex computer control<br />
equipment on the web<br />
Directed and performed scheduled routine preventative maintenance ensuring a high level<br />
of equipment availability, and generated an Access database to track all preventative<br />
maintenance schedules<br />
Conducted tests and experiments to determine which critical test equipment and<br />
procedures needed adaptation and modification and operated equipment for recording<br />
problems for analysis in preparing test report<br />
Setup and configured Local Area Network on computer based test equipment<br />
Specialist Technician (1985 – 1999)<br />
Built and tested fixtures and interface boards<br />
Tested and modified prototype boards<br />
Tested and troubleshot to component level variety of analog and digital flight control<br />
computers, auto-pilots and other flight control systems at board and system levels<br />
Tested and isolated faults in Servo Amplifier, Analog/Discrete input/output interface<br />
Assisted engineering to generate test procedures, function block diagrams, and engineering<br />
change orders.<br />
Analyzed digital and analog circuits as linear and non-linear power supplies, A to D and D<br />
to A converters, and filter circuits.<br />
Troubleshot to component level on flight control computer systems such as F22, F15, F16,<br />
AH64, B2, KC135, E3, and Yaw Rate Sensor.<br />
Debugged analog and digital boards at system level.<br />
Analyzed complex circuits and supported engineer for change orders, and assisted in<br />
building block diagrams.<br />
Support Customer Return Service department to repair complex return units.
First and Last Name<br />
100 Main Street, Las Vegas, NV 89000<br />
fandlname@email.com 702-111-1111<br />
TECHNICAL SUPPORT/NETWORK SYSTEMS ADMINISTRATOR<br />
Education and Training:<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV Expected Graduation: February 2011<br />
Bachelors of Science in Technical Management<br />
Concentration in: Network Communication Management<br />
G.P.A. 3.9<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV<br />
Associates of Applied Science in Electronics & Computer Technology<br />
G.P.A. 3.9<br />
Cisco Certified Network Associate<br />
June 2010<br />
December 2009<br />
Technical Skills:<br />
Troubleshoot Networks Repair Computers Cisco Routers<br />
Network Installation SQL LAN/WAN<br />
Routers/Switches Network Configuration Traffic Management<br />
Switch Configuration Network Maintenance Installation of Work Stations<br />
Hardware Software Networking Business Skills<br />
PC Troubleshooting Windows 2000/XP Routers Customer Service<br />
PC Repair Windows Vista/7 Switches Help Desk<br />
Cisco Routers Microsoft Office Hubs Reports & Records<br />
Network Installation Linux Cisco Phone Support<br />
Network Troubleshooting Software Upgrades LAN/WAN Technical Training<br />
Curriculum Highlights:<br />
Advanced Electronics Networking with Lab Routers with Lab<br />
Switching with Lab WAN Technologies with Lab Networking Operating Systems: Unix<br />
Computer Hardware/Software Network Plus Electrical Power Production<br />
Cisco Routing Protocols & Concepts Cisco Network Fundamentals<br />
Volunteer Work:<br />
<strong>DeVry</strong> <strong>University</strong>, Henderson, NV 2009<br />
Student Advisory Council<br />
Represented the student body with other peers to express and translate student satisfactions with our campus<br />
Conducted surveys to specify expectations of students<br />
Attended meetings and made important financial decisions within set budget<br />
Experience:<br />
A Company<br />
Associate<br />
July 2007 - Present<br />
A Company, Summit, MO September 2004-June 2007<br />
Store Manager<br />
A Company, Summit, MO 2003 – 2004<br />
Telemarketer
100110 N. 76 rd Drive<br />
Peoria, AK 85101<br />
623‐111‐0000 ~ benfrank111us@aol.com<br />
Benjamin Franklin<br />
Objective<br />
Education<br />
To obtain a challenging Engineering position working for a diverse technology based<br />
organization where I can utilize my Electronics Engineering skills.<br />
Bachelor of Science in Electronics Engineering Technology<br />
<strong>DeVry</strong> <strong>University</strong> Phoenix, AZ October 2010<br />
Skills & Tools Hard working, Team Player, Sense of urgency, Quick Learner, Strong Communicator,<br />
Semiconductor Manufacturing Certification<br />
Software/Hardware<br />
Microsoft Office 2007 Assembly Language Lab View Java<br />
MatLab Programming C, C++ Multisim Basic MS<br />
Multimeters Frequency Generator Oscilloscope Power Supplies<br />
** Electronic courses include over 600 hours of related lab experience, which led to numerous hours<br />
building, testing and troubleshooting circuits.<br />
Course Project: Dragon 12 Robot<br />
Designed, coded and implemented a robot using a dragon 12 board (micro-controller) that allows manual<br />
and autonomous operation.<br />
Senior Project: Total Security Integration (TSI)<br />
Responsibilities entailed overall camera and sensor design. The system includes an exterior camera<br />
which has been designed and implemented to track motion and relay the feed back to a <strong>view</strong>able monitor.<br />
The exterior camera includes two PIR sensors, which once triggered, sends a voltage to the pin of a<br />
pic16 microcontroller, triggering the pin high. In turn, the pic16 sends a pulse width modulation signal to a<br />
standard servo, turning the camera (connected to the servo) towards the quadrant in which motion is<br />
detected.<br />
Senior Project Fair Awards: 2010 Best Technical Merit, Most Marketable, Best Overall Project<br />
Employment History<br />
Sam’s Club, Glendale, AZ Fresh Associate February 2007 – August 2009<br />
Effectively maintained the meat department including: cutting and trimming meat, wrapping, weighing and<br />
labeling a variety of cuts of meat. Ensured the work and display areas were clean to maintain the quality<br />
of our products. Prepared and placed meat cuts and products in display counter, so they would appear<br />
attractive and catch the shopper's eye. Other tasks included unloading pallets, stocking the cooler and<br />
building fixtures. As needed, assisted in the Bakery, Café, and Produce departments as well as<br />
supporting other Floor Associates.<br />
Kohl’s, Glendale, AZ Freight Associate July 2006 – February 2007<br />
Efficiently unloaded receiving trucks, ensured merchandise invoices matched receiving order, and issued<br />
merchandise to the sales floor according to size for accessibility. Worked in various departments,<br />
building displays, insuring the sales floor was approachable, and interacting with customers, provided<br />
customer service in a diverse client population to address customer needs and ensure customer<br />
satisfaction.
RESUME SAMPLES<br />
COMPUTER<br />
INFORMATION/<br />
ENGINEERING
First and Last Name<br />
Certified Computer Specialist 602-555-0000<br />
Phoenix, Arizona 85000<br />
johnsmith@email.com<br />
Professional Summary<br />
An experienced software and database developer that is capable of managing projects in a fast paced<br />
environment. Proficient in Microsoft Word, Excel, Windows Server and desktop operating systems, Oracle 10g<br />
administration, Oracle PL/SQL programming, Database development & management, and C# programming.<br />
Professional with a diverse background in IT support, customer service, retail management, and leadership.<br />
Technical Skills<br />
<br />
<br />
<br />
<br />
Computer Hardware: In depth knowledge of computer hardware installation and configuration including<br />
motherboards, processors, hard drives, power supplies, media drives, video cards, printers, and network<br />
interface cards.<br />
Software: Windows XP, Windows Vista, & Windows 7, Microsoft Office Suite 2007 & 2010, installation,<br />
configuration, operation, and troubleshooting. Windows Server 2003 & 2008 R2 installation,<br />
administration, and configuration. Oracle 10g & 11g, MSSQL 2008 installation and administration,<br />
Computer Languages: SQL, C#, JAVA, ASP.NET 3.5, HTML 5, CSS, PL/SQL.<br />
Advanced computer networking skills with a developed understanding of TCP/IP and OSI models.<br />
Education<br />
<strong>DeVry</strong> <strong>University</strong> | Phoenix, Arizona<br />
Bachelor of Science in Computer Information Systems<br />
Graduation October 2011 with Honors<br />
GPA 4.0 / Presidents List Recipient<br />
Relevant Coursework & Activities<br />
Senior Project: Application planning and development for the City of Glendale.<br />
Oracle Database development and administration, C# programming, Java programming, PL/SQL, SQL,<br />
application and computer system analysis & design, web development, network and data security,<br />
computer networking.<br />
Alpha Chi Honors Society & Microsoft Imagine Cup 2011 & 2012 participant<br />
Experience<br />
City of Glendale | July 2011 – October 2011<br />
Internship<br />
Lead a team of students through the planning and development of a data driven application. Created database<br />
entity relationship diagram, application unified modeling language diagram, and flow chart diagrams. Analyzed<br />
and performed the conversion of an existing Microsoft Access database into a Microsoft SQL database.<br />
Researched and developed a ColdFusion based application that provided search and data manipulation<br />
capabilities.<br />
2 Wire Inc. | January 2008 – July 2011<br />
Quality Assurance Technician | July 2011 – July 2010<br />
Certified customer provided equipment by administering PD-128 testing to ensure that both hardware and<br />
software were compatible with the existing auto configuration server and the features provided with the network.<br />
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John Smith<br />
602-555-0000 | johnsmith@email.com<br />
Monitored virtualized Solaris 5.10 development servers for customer equipment connectivity and recorded and<br />
analyzed related data.<br />
Premium Care Lead Technician | August 2009 – July 2010<br />
Led a team of five technicians and operated a paid support group. Provided computer equipment support,<br />
diagnosed and solved computer related problems, and both local area and wide area network connectivity<br />
troubleshooting.<br />
Level Two Help Desk Technician | June 2008 – August 2009<br />
The position required quick and timely remote problem-solving and computer troubleshooting skills. While<br />
interacting with computer users of varying skill levels it was my responsibility to lead them through logical<br />
troubleshooting methods and assist in solving their computer and connectivity related issues. Performed wide<br />
area network tests through the companies specialized tools, gathered and analyzed data, and dispatched field<br />
technicians to unresolvable issues.<br />
Level One Help Desk Technician | January 2008 – June 2008<br />
Help desk position contracted through Volt Services Group. The position involved training for the 2 Wire Customer<br />
Care Group. The primary responsibly was to answer incoming customer calls and lead customers through predefined<br />
troubleshooting steps.<br />
Certifications and Training<br />
Microsoft Certified Professional, April 2009.<br />
<strong>University</strong> of Phoenix Leadership Training, July 2004.<br />
Page 2 of 2
FIRST AND LAST NAME<br />
555 Happy Blvd. #555 ● Phoenix, AZ 43214 ● (623) 555‐5555 ● jobseeker@my.devry.edu<br />
TECHNICAL SKILLS SUMMARY<br />
Programming & Database<br />
Languages: C++, Java, COBOL, HTML, ASP.NET, PHP, SQL<br />
Database: PostgreSQL, Oracle9i, Microsoft Access<br />
Software<br />
Office Applications: MS Word, Excel, Access, Project, Power Point, Visio<br />
Programming: Microsoft Visual Studio .NET, Microfocus COBOL, Trolltech QT 3.3<br />
Forensic Tools: Access Data FTK, DriveSpy<br />
Networking<br />
Servers: Microsoft Windows 2000 Server, Fedora/Red Hat Linux<br />
Protocols: TCP/IP, RIP, IGRP<br />
Routers: Cisco IOS 12.0+<br />
CERTIFICATION<br />
CompTIA A+ Certification<br />
Certified: June 6, 2010<br />
EDUCATION<br />
Bachelor of Science in Computer Information Systems, June 2011<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
GPA: 3.31/4.00; Dean’s List<br />
TECHNICAL EXPERIENCE<br />
<strong>DeVry</strong> <strong>University</strong> Student Services<br />
Project summary: Developed an information system solution to handle records for <strong>DeVry</strong>’s part<br />
time job service<br />
Role: Information Systems Project Co‐Leader<br />
Main Responsibility: VBA/Access Database Development<br />
WORK EXPERIENCE<br />
Proof & Encoding/Error Clerk/BTM Operator<br />
National City Bank – Phoenix, AZ<br />
Work as part of a team to meet production deadlines<br />
Encode banking documents<br />
Research and correct transaction errors<br />
Operate automated encoding and sorting machines<br />
September 2004 – Present<br />
Point of Sale Operator November 2002 – October 2004<br />
Kohl’s Department Stores – Tempe, AZ<br />
Processed customer purchases efficiently<br />
Restocked immediate area<br />
Balanced cash registers at end of shift
STUDENT ONE<br />
123 Street Name, Phoenix, Arizona 85027<br />
(602) 555-4444 email@columbus.rr.com<br />
TECHNICAL SKILLS<br />
Electronics Fundamentals Soldering Digital Multimeter<br />
Microsoft Visual Studio.NET Troubleshooting AC/DC power supplies<br />
Microsoft Office Suite Digital Communications Debugging<br />
Function generator Digital Logic Schematics<br />
Oscilloscope Transistor Operations Circuit Analysis<br />
C/C++ SQL Plus Oracle9i<br />
EDUCATION<br />
Bachelor of Science Computer Engineering Technology, October 2010<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
3.32/4.00 GPA<br />
Dean’s List<br />
COURSE EMPHASIS<br />
Distributed Systems and Java, C/C++ in UNIX, Windows Object Oriented Visual C++.net, Intel<br />
Microprocessor, Operating Systems Database Design, Advanced Networking<br />
EXPERIENCE<br />
2001 - 2004<br />
Computer Technician KBF Trucking Inc. Phoenix,<br />
Arizona<br />
• Build Computer and Network,<br />
• Installation of hardware: Power Supply, Motherboard, RAM, Intell Processor, Hard Disc<br />
Drive, CD-ROM<br />
• Installation of software, Windows, Microsoft Office Suite<br />
• Installation of networking components, Router, Switch, and Cables<br />
• Maintained Computer System, virus protection, spyware protection and upgraded<br />
Hardware components<br />
• Recorded financial transactions using Excel<br />
2004 – Present<br />
Package Sorter United Parcel Service Phoenix,<br />
Arizona<br />
• Sorted, repaired, loaded, and unloaded packages transferring through the hub<br />
• Accountable for reassuring the safety of co-workers as well as myself<br />
• Notified proper personnel in unsafe situations<br />
• Implement needed skills to create new sales leads
RESUME SAMPLES<br />
GAME AND<br />
SIMULATION
Objective<br />
First and Last Name<br />
5555 W. <strong>DeVry</strong> Drive, Phoenix, AZ 85021 ● 602-555-5555 ● Name@email.com ● www.Gamework.com<br />
Game & Simulation Programming graduate seeking to develop high quality commercial video games in a software<br />
engineering role.<br />
Technical Skills<br />
CORE SKILLS<br />
Object-oriented Programming<br />
Design/Development Logic<br />
Mod & Level Design<br />
3D Modeling & Texturing<br />
Character Development<br />
LANGUAGES & APIs<br />
C++<br />
C#<br />
Visual Basic<br />
DirectX<br />
OpenGL<br />
GAME ENGINES<br />
Torque (TGE)<br />
Source Engine<br />
Unreal Engine<br />
Crystal Space<br />
Game Blender<br />
SOFTWARE<br />
3ds Max<br />
Photoshop<br />
Visual Studio<br />
Visio<br />
Dreamweaver<br />
Functional Skills<br />
Customer Service<br />
Interpersonal Communication<br />
Team Oriented<br />
Deadline Driven<br />
Attention to Detail<br />
Organization<br />
Education<br />
DEVRY UNIVERSITY – Mesa, AZ 2006 – 2009<br />
Bachelor of Science in Game and Simulation Programming<br />
• Dean’s List and Cumulative GPA – 4.0/4.0<br />
Coursework<br />
Practical Game Design, Visual & Audio Design Fundamentals, Simulation Design,<br />
Modification and Level Design, Object Oriented Programming – C#<br />
Projects • HEAT Project – Created a two-level First-person Shooter game from initial design<br />
phase to a functional final project using Unreal Engine.<br />
• ET3D Project – Designed code for integration of game physics into the existing ET3D<br />
Game Engine.<br />
Independent Experience<br />
• TORQUE – Developed entire game “mod” of the Torque Game Engine FPS Demo.<br />
o Created, modified, edited, implemented and tested all aspects of the mod including: game level &<br />
world objects, character models, static object models, collision boxes, textures, skins, splash<br />
screens, sound effects and background music.<br />
• HALF LIFE 2 – Developed and published 6-level game “mod” for Half Life 2 titled Gateways<br />
o Modified script code for all game objects including player physics, gun physics, triggered sounds,<br />
camera shake, gravity and NPC Artificial Intelligence(AI).<br />
o Delivered working versions of Alpha, Beta and Gold.
First and Last Name<br />
5033 Happy Dr • <strong>DeVry</strong>, Phoenix 85021<br />
Cell: (602) 555‐5555 Email: Real.Gamer@yahoo.com<br />
_____________________________________________________________________________________<br />
EDUCATION:<br />
Bachelor of Science in Game and Simulation Programming, June 2010<br />
<strong>DeVry</strong> <strong>University</strong><br />
GPA: 3.8/ 4.00 • Magna Cum Laude • Dean’s List all semesters<br />
TECHNICAL SKILLS:<br />
Programming and Software Hardware Business Skills<br />
C++ and C# Design and build client systems Professional and expository <strong>writing</strong><br />
TorqueScript, Python Troubleshooting and repair Leadership and team participation<br />
Windows 3.1/95/98/2000/XP/Vista OS<br />
3D Studio Max<br />
ADVANCED GAME EXPERIENCE:<br />
Title Platform Game Developer Role Year<br />
Sims Online PC MMO Maxis Beta Tester/Player 2002-2003<br />
Tabula Rasa PC MMO Destination Games Beta Tester/Player 2007<br />
Hellgate London PC Games Flagship Studios Beta Tester/Player 2007-current<br />
EVE Online PC MMO CCP Player 2004-current<br />
World of Warcraft PC MMO Blizzard Player 2008<br />
Dark Ages of Camelot PC MMO EA Mythic Player 2005-2007<br />
GAME DESIGN PROJECT:<br />
Project Lead, Lead Programmer<br />
Designed a playable game level in the Torque game engine from start to finish. This<br />
includes brainstorming, all design documents, to the actual playable level.<br />
Skills Used-sample available in Portfolio<br />
• TorqueScript programming: AI programming, weapon programming<br />
• 3Ds Max modeling-collision meshes, animation, skinning<br />
• Model export, import<br />
• Design <strong>writing</strong>, technical <strong>writing</strong><br />
• Team leadership and group project<br />
• Level Design, Gameplay design<br />
MILITARY:<br />
Army National Guard – (Arizona) January 2002 – May 2005<br />
Specialist (E-4; Motor Transport Operator) Medical Retirement-honorable discharge<br />
• Drove and maintained transport vehicles<br />
• Managed warehouse inventory<br />
• Operation Iraqi Freedom Veteran; Operation Enduring Freedom Vet<br />
WORK EXPERIENCE:<br />
JC Penny, (Glendale, AZ) May 2001 – March 2006<br />
Sales Associate<br />
• Provided excellent customer service in person and through the telephone<br />
• Helped organize floor design and refilled stock on the selling floor<br />
www.portfolio.realgamer.com
RESUME SAMPLES<br />
DESIGN
FIRST AND LAST NAME<br />
0000 W. Dunlap Avenue, Phoenix, AZ 85000 | 602 555-0000 | studentname@myemail.com<br />
www.behance.net/studentname<br />
EDUCATION<br />
<strong>DeVry</strong> <strong>University</strong><br />
Associate of Applied Science in Web Graphic Design<br />
October 2011<br />
WEB GRAPHIC DESIGN SKILLS<br />
Photoshop Illustrator InDesign<br />
HTML Flash CSS<br />
Dreamweaver<br />
Powerpoint<br />
EXPERIENCE<br />
Complete Technology Assistance, LLC<br />
Contract Graphic Designer | 06/2011 – Present<br />
Complete graphic design projects from clients and companies. Some face to face projects are given but<br />
work from home or the office is recommended by CTA.<br />
• Design company web banners using Adobe Creative Suite 5<br />
• Created promotional ads and product charts using Flash<br />
• Design, edit and update print ads using Adobe Creative Suite 5<br />
Kodi Distributing<br />
Marketing Graphic Designer | 05/2010 - Present<br />
Kodi Distributing is a small company that sells various products using eBay and<br />
Amazon as an online store. We provide quality service to consumers and are ranked<br />
among the top sellers in our respective categories.<br />
• Design, create & update eBay listings using Adobe Creative Suite 5<br />
• Take product shots using handheld camera and Photo Simile camera system<br />
• Regulary update company website using Adobe Creative Suite 5<br />
Fishy Graphx<br />
Owner | 04/2010 - Present<br />
Fishy Graphx, a web based graphic design business that I have created and operate as<br />
a sole proprietor. Fishy Graphx provides multiple graphic design services at affordable rates. This<br />
company is web based to ensure exposure to the maximum amount of<br />
clients.<br />
• Print Materials such as business cards or brochures<br />
• Picture edits/ enhancements<br />
• Web graphic design<br />
• Logo design<br />
• Custom graphics<br />
M.I.S.S. Foundation<br />
Graphic Designer Intern | 02/2010 - 04/2010<br />
An intern position with the non-profit organization M.I.S.S. Foundation where I<br />
designed a brochure for an event.<br />
• Design Brochure for upcoming seminar
RESUME SAMPLES<br />
HEALTH SERVICES
First and Last Name<br />
100 Main Street<br />
Glendale, Arizona 85300<br />
Cell Phone (602) 111-1111<br />
E-mail: fandlname@e-mail.com<br />
OBJECTIVE: Medical Technologist position<br />
EDUCATION:<br />
Bachelor of Science in Clinical Laboratory Science, <strong>DeVry</strong> <strong>University</strong>, August 2009 – Jun 2011.<br />
Clinical Laboratory Science, Another <strong>University</strong>, August 2009 – May 2010.<br />
Associate Degree in Art, Another <strong>University</strong>, Phoenix, AZ, January 2002 – May 2008.<br />
EMPLOYMENT:<br />
Internship (Clinical Rotation) at Maricopa Medical Center, Phoenix, AZ; May 2011 – June 2011.<br />
In microbiology department<br />
Internship (Clinical Rotation) at Phoenix Indians Medical Center, Phoenix AZ; October 2010 – May 2011.<br />
Hematology analysis<br />
Blood chemistry<br />
Blood bank<br />
Urinalysis<br />
Serology<br />
Microbiology<br />
AIRES, Phoenix, Arizona, March 2003 – August 2009.<br />
Provide care and support for clients on their day to day activities.<br />
Monitor and help clients maintain health and physical wellbeing by administering prescribed<br />
medications on time, monitor and record client’s vital signs, transport clients to their regular and<br />
scheduled visitation to a physician.<br />
SKILLS:<br />
Prepare specimens for analysis and examination.<br />
Examine and identify bacteria, parasites, and other microorganisms.<br />
Analyze chemical content and properties of fluids.<br />
Accurately matching blood types for transfusion.<br />
Blood cell count.<br />
Identify abnormal cells in blood and body fluids.<br />
Proficient use of microscope and other sophisticated laboratory equipment.<br />
Laboratory Equipment Experience<br />
CBC Sapphire (Cell-DYN)<br />
Dimension RXL MaX (Sysmex)<br />
Cog (CA-1500) Sysmex<br />
BACT/ALERT 3D<br />
ESR (Sedimat II)<br />
Tris/Q200<br />
Architect-Plus<br />
ETI – Max 3000<br />
BD Viper<br />
VOLUNTEER:<br />
John C Lincoln Deer Valley Hospital, Phoenix, AZ, September 2010 – Present<br />
Preparing specimens and samples.<br />
Assisted recording laboratory data and filing.<br />
Aution Max,AX – 4280<br />
Ichem 100<br />
Kimax (USA)
FIRST AND LAST NAME<br />
100 Main Street • Phoenix, Arizona 85000• Phone: 602-111-1111 • fandlname@email.com<br />
Objective<br />
Clinical Laboratory Scientist/Medical Technologist<br />
To obtain an entry level position as a Medical Technologist generalist in a patient care setting.<br />
Professional Experience<br />
A Company - Phoenix, Arizona January 2006 – February 2009<br />
Medical Laboratory Technician<br />
• Independently performed various laboratory procedures and report results in a timely manner in a fast pace<br />
reference laboratory<br />
• Troubleshoot and calibrated instrumentation; performed daily maintenance; proficiency testing; quality<br />
control, and maintained documentation pertaining to such duties<br />
• Assisted in inventory control of reagents, reagent lot changes, and other laboratory duties as assigned<br />
• Familiar with the following instrumentation: Coulter LH750, GEN S, Clinitek Atlas Chemistry Analyzer, Iris ¡Q<br />
200 Series Microscopy Analyzer, and Sysmex CA-1500 System<br />
• Involved with preparations for CAP inspection of Hematology Department<br />
A Company - Phoenix, Arizona August 2005 – November 2005<br />
Clinical Externship – Medical Laboratory Technician<br />
• Assisted laboratory personnel in a hospital/clinical setting; rotation included hematology, clinical chemistry,<br />
microbiology, and phlebotomy<br />
• Performed phlebotomy procedures for individuals of various ages<br />
• Conducted and assisted in performing verification of packed red blood cells for type and Rh group, preformed<br />
type and antibody screens<br />
• Responsible for daily blood bank temperature log sheets and maintaining an organized environment<br />
• Exposed to various analytical instrumentation; Cell-Dyn 3200, Immulite 2000 Immunoassay System, Tosho A1C<br />
instrumentation<br />
• Plated specimens for isolation for microorganism identification and for sensitivity testing in microbiology<br />
department, performed identification and sensitivity instrumentation on isolated organisms<br />
• Preformed manual differentials, and urine microscopic with supervisor conformation of results<br />
• Maintained instrumentation and maintenance logs in compliance with standard operating procedures<br />
A Company - Phoenix, Arizona December 2004 – November 2008<br />
Lead Pharmacy Technician<br />
• Assisted and trained pharmacy technicians in a corporate change over and help implement new policies and<br />
computer data system<br />
• Aided in obtaining information for audits in both a State Board of Pharmacy audit and an independent audit<br />
• Resolved insurance conflicts and prior authorization requests<br />
• Communicated with patients and physicians to clarify prescription information and patient information, to<br />
provide quality service<br />
• Responsible for organizing, assigning duties, and scheduling of nine pharmacy technicians<br />
• Performed routine duties, such as: data entry, filling, inventory, stocking, and performing other duties as<br />
assigned<br />
First and Last Name 1 fandlname@email.com
A Company - Phoenix, Arizona February 2004 –April 2004<br />
Pharmacy Externship – Pharmacy<br />
• Assisted hospital pharmacists in the dispensing of prescribed medication to hospital floors, including<br />
intravenous preparations, restocking of surgical rooms, and restocking of PIXIS drug dispensers<br />
• Hands-on experience in the preparations of intravenous drugs using sterile methods to ensure the quality of<br />
the product delivered to the patient<br />
• Exposure and participated in compounding chemotherapy intravenous preparations and total parental<br />
nutrition (TPN) preparation<br />
A Company - California November 1997 – June 2000<br />
Customer Service Representative/Bookkeeper<br />
• Effectively maintained accounts receivables and invoiced monthly billing statements<br />
• Took inbound calls from customers for dispatching of services and appropriately schedule delivery of services<br />
• Organized and recruited customers for Easy-Pay Program: maintain program adherence<br />
• Relayed information to supervising personnel, monthly reports, inventory, and end-of-year<br />
• Responsible for data entry of daily receipts, deliver daily deposits, and other duties as assigned<br />
Certification/License<br />
American Society for Clinical Pathology (ASCP) Sitting for ASCP Certification Exam in 2011<br />
Arizona State Board of Pharmacy License Number: 0000<br />
Certification Board Pharmacy Technician (CPhT) Certification Number: 1111-0000-1111-000<br />
Education/Practicum<br />
Bachelors of Science in Clinical Laboratory Science<br />
Graduated<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, Arizona October 2010<br />
Cum Laude<br />
A Company<br />
Laboratory Practicum<br />
Phoenix, Arizona August 2005 – November 2005<br />
Associates of Science in Medical Laboratory Science<br />
Graduated<br />
Another College, Phoenix, Arizona November 2005<br />
4.0 GPA<br />
A Company<br />
Pharmacy Externship<br />
Phoenix, Arizona February 2004 – April 2004<br />
Pharmacy Technician Diploma<br />
Diploma Program Graduation<br />
Phoenix, Arizona April 2004<br />
First and Last Name 2 fandlname@email.com
FIRST AND LAST NAME<br />
100 Main Street • Las Vegas, NV 89000 • Phone: 702-111-1111 • fandlname@email.com<br />
HEALTH INFORMATION TECHNICIAN<br />
<br />
<br />
Motivated, energetic self-starter with 6 years experience of innovative ideas, teamwork and coworker<br />
instruction.<br />
Passionate about maintaining a well trained staff prepared to carry out organizational and<br />
departmental goals.<br />
Professional Experience<br />
ANOTHER COMPANY<br />
Special Projects Team to the Director of Accounts Receivable, member<br />
Key Results:<br />
April 2011 to Present<br />
• Provide E/M qualitative analysis of the company’s physicians to evaluate their coding and documentation<br />
accuracy as compared to the 1997 CMS/AMA E/M guidelines to determine the company’s chances of a<br />
payor audit.<br />
• Generate and provide accuracy analysis for each company’s monthly charge write offs. This report is<br />
re<strong>view</strong>ed by the CFO as well as the chief Financial Analyst.<br />
• Provide training modules for the Business Office department in Excel 2003.<br />
• Populate the company’s billing software with new physicians, locations and OTC retail products.<br />
ANOTHER COMPANY December 2009 to March 2011<br />
Laboratory Technician<br />
Key Results:<br />
• Improve, maintain and distribute an Excel spreadsheet for key members of management. This<br />
spreadsheet provides information related to biopsies that are considered to be in a state of noncompliance<br />
relative to the department’s goal of creating a final biopsy report and informing the patient<br />
of the diagnosis in 8 days or less. Each lab sends their daily result and I convert the information for<br />
quick re<strong>view</strong>.<br />
• Successfully trained currently staffed LVSCC lab techs on the techniques of being a Mohs’ technician.<br />
• Created work instruction entered into the company’s Operations Manual using Microsoft Word 2003<br />
(laboratory department). The instruction details the steps to be taken when scheduling a patient for a<br />
consultation with one of the practice’s plastic surgeons that is <strong>cover</strong>ed by an HPN (capped) product.<br />
• Chosen to exclusively travel to the location of dermatologist Michael Bryan, MD to perform as his Mohs’<br />
technician; trusted by a provider to produce results under pressure.<br />
• Trusted to teach currently staffed LVSCC lab techs how to use Health Information Management and<br />
Business software such as Medinformatix, Wise, Access, Outlook and Excel.<br />
• Completed the American Society for Mohs’ Surgery 2009 annual conference in San Diego, CA lab tech<br />
training program at the request of LVSCC.<br />
Education<br />
CAHIIM ACCREDITED PROGRAM – DEVRY UNIVERSITY ONLINE<br />
Associate of Science in Health Information Technology (expected graduation October 2011)<br />
4-time Dean’s List member, current cumulative GPA 3.50<br />
AHIMA and NvHIMA Member (student) since 2009 – ID #: 000000
FUNCTIONAL RESUME WITH RELATED EXPERIENCE<br />
John M. Doh<br />
johndoh@cox.net<br />
19858 N. Villas Rd. Home Phone: (480) 250-1111<br />
Chandler, AZ 85224 Cell Phone: (813) 962-8412<br />
EXPERIENCE<br />
ACCOUNTING<br />
• Research and update payment status on several accounts<br />
• Assist in general ledger postings<br />
• Resolved issues with rejected invoices<br />
• Code and process invoices<br />
• Prepare, generate, and re<strong>view</strong> reports<br />
• Initiate weekly check run and assist in daily, weekly, and monthly reconciliation<br />
• Conduct special financial reconciliation projects<br />
LEASE ADMINISTRATION<br />
• Provide professional technical leasing support for assigned regions<br />
• Create, maintain, re<strong>view</strong> database files<br />
• Establish initial rental payments<br />
• Compile and assemble relevant data for managers, team, and landlords<br />
• Process, maintain, and troubleshoot all market property rental lease agreements, related documents,<br />
invoices, and check requests<br />
CUSTOMER SERVICE<br />
• Respond to inbound communications<br />
• Assist customers, dealers, and retailers in acquiring missing parts and literature<br />
• Track and locate shipping information<br />
• Resolve issues for unsatisfied customers<br />
• Create and send quotes to customers<br />
• Assist in corporate and team meetings<br />
• Provide daily internal and external support<br />
SUPERVISION<br />
• Promoted to Lead customer Service Representative and supervise a minimum of three employees<br />
• Train new employees and subcontractors on policies, procedures, and resolving customer issues<br />
EMPLOYMENT<br />
Accounting Clerk Honeywell – Contracted through Manpower Tempe, AZ 10/07-01/08<br />
Lease Administrator Countrywide Home Loans Chandler, AZ 04/06-09/08<br />
Accounting Clerk Gould Electronics – Contracted through Express Chandler, AZ 06/05-04/06<br />
Lease Administrator T-Mobile – Contracted through Express Tempe, AZ 03/03-06/05<br />
EDUCATION<br />
2007 Bachelor of Science in Technical Management; Emphasis in Accounting<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
GPA 4.0<br />
1994 Associate of Arts, Chandler-Gilbert Community College, Chandler, AZ<br />
Resume used with author’s permission
Student-No Work Experience<br />
123rd Street, Phoenix, Arizona 85027<br />
(602) 555-4444 • email@columbus.rr.com<br />
EDUCATION<br />
Bachelor of Science Computer Information Systems, October 2011<br />
<strong>DeVry</strong> <strong>University</strong>, Phoenix, AZ<br />
3.5/4.00 GPA<br />
Dean’s List<br />
SKILLS SUMMARY<br />
Word Excel PowerPoint<br />
Access HTML Photoshop<br />
Customer Service Team Player Communication<br />
Multi-Tasking Organization Detail Oriented<br />
COURSE EMPHASIS<br />
Logic and Design, Operating System Concepts, Introduction to Database<br />
INDEPENDENT PROJECTS<br />
Photo Website – Designed a website to showcase my photography hobby. My website<br />
includes a gallery to <strong>view</strong> various photos divided into albums, as well as a shopping cart<br />
functionality allowing visitors to purchase certain designated pictures.<br />
VOLUNTEER WORK<br />
2010 - 2011<br />
Jr. Counselor, Boys and Girls Club<br />
Phoenix, Arizona<br />
• Plan, implement, lead and participate in all daily activities including swimming,<br />
sports, games, creative arts, nature and drama.<br />
• Share large group responsibilities including supervision of meals and snacks,<br />
large<br />
group meetings, and special events.<br />
• Supervise small and large groups of campers and be a positive role model for<br />
youth.<br />
• Interact in a positive way with youth, parents, and staff<br />
ACTIVITIES/ORGANIZATIONS<br />
President, Web Design Club, 2010-2011<br />
Member, Student Government<br />
HONORS<br />
Member, National Honor Society, 2010-2011
COVER LETTER SAMPLES
Cover Letter:<br />
Used to formally submit your <strong>resume</strong>/application for employment.<br />
Paragraphs: 1) Purpose of <strong>letter</strong>: Introduce yourself and obtain an inter<strong>view</strong>.<br />
2) What qualifies you: Highlight your skills and qualifications that meet<br />
the company’s needs based on the job description and your research<br />
on the company. Market yourself. Keep in mind “what you can do for<br />
the company vs. what they can do for you.”<br />
3) Thank you: Thank the reader for their time and consideration and<br />
state when you will follow up with them.<br />
Thank You Letter:<br />
Used to express appreciation for consideration. Send within 24 hours<br />
of the inter<strong>view</strong>.<br />
Paragraphs: 1) Purpose of <strong>letter</strong>: To express thanks for consideration. Be<br />
specific about date and location of inter<strong>view</strong>. Show enthusiasm and<br />
excitement.<br />
2) Market yourself! Refer to topics mentioned during the inter<strong>view</strong>. Reemphasize<br />
your strengths and important points made in the inter<strong>view</strong>.<br />
State any important information that you may have forgotten during<br />
the inter<strong>view</strong>.<br />
3) Closing: State that you wish to have further communication with them.<br />
State when you will follow up. Tell the reader that you are interested<br />
in the position.<br />
Letter of Acceptance:<br />
Used to formally accept a position and confirm specifics of<br />
employment. This is only required if the employer does not provide<br />
an offer <strong>letter</strong>.<br />
Paragraphs: 1) Acceptance: State that you accept the offer and confirm the<br />
position title, salary, start date, location, and any additional important<br />
details.<br />
2) Closing: Thank the reader for the offer.<br />
Letter of Decline:<br />
Used to formally decline an offer of employment.<br />
Paragraphs: 1) Decline: State that you decline the offer. Be brief and sincere.<br />
2) Closing: Thank the reader for the opportunity and do not burn a<br />
bridge! You never know when you will need to contact this company<br />
again.<br />
0709sr
Sample Form Letter<br />
Current Date<br />
Your Address<br />
Your City, State, Zip<br />
Contact’s Name<br />
Their Title<br />
The Company Name<br />
Company Address<br />
Company City, State, Zip<br />
Dear Mr. or Ms.,<br />
Always type your <strong>cover</strong> <strong>letter</strong>s. In block style, the date, addresses, and salutation are placed at the lefthand<br />
margin. The only exception is a thank you <strong>letter</strong> which may be neatly hand written when you use<br />
a thank you card. Be certain that you add a period to everything that you abbreviate: be careful with<br />
the addresses!<br />
The first line of each paragraph begins at the left-hand margin. Paragraphs are single spaced within,<br />
while double spacing is used to separate paragraphs. Be sure to use correct capitalization,<br />
punctuation, and spelling throughout the <strong>letter</strong>.<br />
The complimentary close is also typed on the left-hand margin, two lines below the last line of the <strong>letter</strong><br />
itself. Your name follows the complimentary close. Remember to sign above your name. When you<br />
submit an on-line application you may not be able to sign your <strong>cover</strong> <strong>letter</strong>. Be sure to sign your hand<br />
written thank you note.<br />
Respectfully,<br />
Your signature goes here<br />
Your Name<br />
Enclosure
Sample Cover Letter<br />
December 9, 2008<br />
802 W. Evergreen Terrace<br />
Springfield, AZ 85021<br />
Mr. John Smith<br />
Plant Manager<br />
Springfield Power Commission<br />
11528 W. Power Lane<br />
Springfield, AZ 85306<br />
Dear Mr. Smith,<br />
In response to your recent advertisement posted on your web site, please accept this <strong>letter</strong> in<br />
application for the Modeling and Simulations Systems Engineer position currently available within your<br />
company. I possess many of the technological skills you require for a potential candidate for hire.<br />
From my research I understand that Springfield Power Commission has been rated the number one<br />
company to work for in the valley. I would be proud to be part of such an organization.<br />
In June I will receive my Bachelor of Science Degree in Computer Information Systems from <strong>DeVry</strong><br />
<strong>University</strong> in Phoenix, Arizona. I have three years experience with various Microsoft Office products<br />
such as: Word, Excel, PowerPoint, Windows 9x, 2000, XP and Access. I have worked with several<br />
clients managing and configuring small office networks. I also have two years experience<br />
programming networking, and maintaining small systems.<br />
During the week of December 22, I will contact you to inquire about meeting with you to discuss the<br />
possible employment opportunities with your company. Thank you for your consideration, and I look<br />
forward to speaking with you.<br />
Sincerely,<br />
Jonathan Pratt<br />
Enclosure: Resume
Sample Cover Letter<br />
December 17, 2008<br />
7387 N. Madison Avenue #3170<br />
Phoenix, AZ 85021<br />
Mr. Jeff Knightly<br />
Senior Engineer<br />
Markel Southwest Underwriters<br />
P.O. Box 53982<br />
Phoenix, AZ 85075<br />
Dear Mr. Knightly,<br />
In response to your advertisement in the Arizona Republic, I am submitting my <strong>resume</strong> in application<br />
for the position of User Support Engineer. I believe that my strong technical education, related<br />
experience as a System Support Engineer, and my ability to work well with both technical colleagues<br />
and end users would make me a strong candidate for this opening.<br />
My cousin, Tom Newman has worked for your corporation for ten years and speaks very highly of the<br />
management and the organization. I would be very excited to be part of such a team. I will receive my<br />
Bachelor of Science degree in Computer Information Systems from <strong>DeVry</strong> <strong>University</strong> in February. In<br />
addition to this formal technical education, I have developed my skills over seven years of experience<br />
in a variety of organizations. Some of my proficiencies include programming in HTML/XML, Visual<br />
Basic; networking with Cisco routers, switches, and firewalls; administration in Windows, UNIX, Linux,<br />
Root Cause Analysis (RCA); and troubleshooting both hardware and software related issues.<br />
Though my <strong>resume</strong> is technically detailed and comprehensive, it is hard to convey my enthusiasm,<br />
professional demeanor, and work ethic through this <strong>letter</strong>. I would welcome the opportunity to meet<br />
personally with you to expand in further detail on the skills and abilities I could bring to Markel<br />
Southwest Underwriters.<br />
I thank you for your consideration and look forward to meeting with you in the near future.<br />
Sincerely,<br />
Alfred A. Newman<br />
Enclosure: Resume
December 17, 2008<br />
Sample Cover Letter<br />
5163 Carrot Lane #753<br />
Chandler, AZ 85306<br />
Ms. Sara McLain<br />
Human Resources Manager<br />
Advanced Engineering Concepts Inc,<br />
7500 West Bella Vista Blvd.<br />
San Diego, CA 92637<br />
Dear Ms. McLain,<br />
I am responding to your advertisement in the November issue of Computers Today. I have researched<br />
the many positions you have advertised and your organization. I see that your mission statement<br />
includes a vision for your employees as well as your customers. I would be proud to work for such an<br />
organization. I am qualified to work in many areas of the computer field. However, programming is<br />
one of my strongest areas. Please re<strong>view</strong> my <strong>resume</strong> in consideration for the position of Assistant<br />
Computer Programmer.<br />
In October, I will receive my Bachelor of Science Degree in Computer Information Systems from <strong>DeVry</strong><br />
<strong>University</strong>, Phoenix, Arizona. I have over six hundred hours of hands on lab experience. I studied both<br />
hardware and software extensively. I have working knowledge of the following programming<br />
languages: Visual Basic, JAVA, COBOL, HTML, and SQL. The skills I have gained from <strong>DeVry</strong><br />
<strong>University</strong> combined with my previous management experience have prepared me for the position of<br />
Assistant Computer Programmer.<br />
I will contact you the first week December by phone to inquire about the possibility of meeting with you<br />
in person. Thank you for you time and consideration, and I look forward to speaking with you in the<br />
future.<br />
Sincerely,<br />
Sarah P. Jones<br />
Enclosure: Resume
Sample Cover Letter<br />
July 06, 2009<br />
2500 N Magician Ave. Apt. 2200<br />
Battle City, CA 90653<br />
Mrs. Kelli Bryant<br />
Senior Recruiter<br />
Tech Finders<br />
11811 North Tatum Blvd.<br />
Suite 3031<br />
Phoenix, AZ 85028<br />
Dear Ms. Bryant,<br />
As a Computer Information Student, I was pleased to receive the Job Match e-mail advising me of the<br />
Web/Database Developer position that you have available. After <strong>view</strong>ing your web site I was fascinated<br />
by the company’s history and became eager to respond. Please accept my <strong>resume</strong> in consideration for<br />
the Web/Database Developer position.<br />
I will receive my Bachelor of Science in Computer Information Systems this October from <strong>DeVry</strong><br />
<strong>University</strong>, a school known for their hands on teaching techniques. My work experience comprises of<br />
managing and controlling several projects from the planning/ development to implementing stages,<br />
maintaining Access databases, constructing web site interfaces, information compilation and analysis,<br />
and formal oral presentations. With both the work and school experience that I have acquired, I feel<br />
that I am compatible with the requirements supplied in the Web/Database Developer job description. I<br />
am eager to learn and prepared to be utilized by your company, if given an opportunity.<br />
I will contact you during the week of July 20 th and see if you could use a highly motivated self-starter<br />
with strong multi-tasking abilities and plenty of knowledge and experience. I look forward to hearing<br />
from you soon.<br />
Sincerely,<br />
Ying Soni<br />
Enclosure: Resume
July 06, 2009<br />
Sample Cover Letter<br />
10413 N. Granite Ave.<br />
Bedrock, AZ 85302<br />
Ms. Shanna L. Tinsley<br />
Human Resources Manager<br />
Micron Laboratories<br />
7500 Federal Way<br />
Boise, ID 76038<br />
Dear Ms. Tinsley:<br />
I am submitting my <strong>resume</strong> in response to the job posting on your web site for the position of Design<br />
Engineer. This opening looks quite intriguing, and I believe that my experience and strong technical<br />
background make me a competitive candidate for this posting at Micron.<br />
I see from my research that Micron Laboratories has won several awards for their work in<br />
semiconductors. I also had the opportunity to meet one of the Micron representatives at one of the<br />
campus career fairs. I am interested in working for your organization. In October I will receive my<br />
Bachelor of Science in Electronics Engineering Technology from <strong>DeVry</strong> <strong>University</strong>. I have extensive<br />
circuit simulation and debugging skills, which correspond exactly with the requirements for the Design<br />
Engineer position. In addition to this, I am an extremely quick learner and have excellent<br />
communication skills.<br />
I will call you next week in July to see about meeting with you and possibly discussing the current<br />
employment opportunities at Micron. Thank you for your time and consideration, and I look forward to<br />
hearing from you soon.<br />
Sincerely,<br />
William S. Stone<br />
Enclosure: Resume
Sample Cover Letter<br />
July 06, 2009<br />
850 W. Cartoon Ave.<br />
Hollywood, CA 95210<br />
Ms. Karen McCoughlin<br />
Vice-President Marketing<br />
GenCorp Inc.<br />
20154 South Hardaway Drive<br />
Riverside, California 94185<br />
Dear Ms. McCoughlin,<br />
I recently worked on a committee with Ben Bradley, your assistant plant manager. Mr. Bradley advised<br />
me of the new direction your company has taken involving internal project management. Please<br />
accept my application for the program manager position with your company. I have followed your<br />
company’s accomplishments and growth and would like to become involved with GenCorp.<br />
I have eight years experience in direct project management, and Mr. Bradley can vouch for my ability to<br />
work in group scenarios. I recently graduated from <strong>DeVry</strong> <strong>University</strong> with a Bachelor of Science in<br />
Business Administration, where in my senior year I had the opportunity to work with a team that helped<br />
develop the market strategy for a major university. I am currently pursuing a graduate degree from the<br />
<strong>University</strong> of California, Los Angeles with an emphasis in accounting.<br />
I am confident that I can contribute to the future success of your company. I have enclosed my<br />
<strong>resume</strong>. I appreciate your consideration and will call you next week to discuss your employment<br />
opportunities.<br />
Respectfully,<br />
Paul T. Smith<br />
Enclosures: Resume<br />
Cc: Ben Bradley, GenCorp
Sample Thank You Letter<br />
June 26, 2009<br />
6428 East Royal Park Dr.<br />
Glendale, AZ 85902<br />
Scott R. Blanchford<br />
Director of Development<br />
Bayern Company<br />
14354 N. Frank Lloyd Wright Blvd<br />
Suite 7<br />
Scottsdale, AZ 85260<br />
Dear Mr. Blanchford,<br />
I wanted to thank you for meeting with me on Thursday. I walked away with a very clear definition of<br />
the type of person you are looking for, and more importantly, what you are looking for in that individual.<br />
Without a doubt, I feel that I can far exceed your expectations for this position and bring along many<br />
other assets to Bayern as a company.<br />
To refresh your memory, I have over 15 years of customer service experience with 10 of those years<br />
being in technical support and almost 7 of those years working in both a UNIX and Windows<br />
environment. I have also had experience working with different routers and switches and I am familiar<br />
with networking protocols and terminal services. I have worked as a project manager before and I<br />
know the importance of teams and having that “Whatever it takes” attitude to get the job done. My<br />
attention to detail has always been held as a high priority, both in my personal life, and in my work.<br />
While at PetSmart I was part of a team called Root Cause Analysis where having a high attention to<br />
detail was a must. I would also like to add that I have worked with proprietary systems before, learning<br />
them from the ground up, and have always been up to speed faster than my peers, as I love to read.<br />
Assets that I have that could work as a future benefit would be my web design and COBOL<br />
programming.<br />
In closing, I would like to thank you again for the opportunity you extended to me on Thursday. You<br />
mentioned that you should reach a decision on a candidate within two weeks. I will be happy to contact<br />
you again at the end of the two week period and follow up on your decision. I hope to hear from you<br />
very soon and also that I have convinced you that I want this job. If there is anything else I can tell you<br />
to convince you that I am the right person for the job, please contact me at 602 555-1234.<br />
Sincerely,<br />
Charles Pruitt
Sample Thank You Letter<br />
July 3, 2009<br />
5163 Carrot Lane #753<br />
Chandler, AZ 85306<br />
Ms. Sara McLain<br />
Manager, Design Department<br />
Advanced Engineering Concepts Inc,<br />
7500 West Bella Vista Blvd.<br />
San Diego, CA 92637<br />
Dear Ms. McLain,<br />
I would like to express my sincere thanks for allowing me the opportunity to inter<strong>view</strong> with you on July<br />
2, 2009 for the Design Engineer position. I learned a great deal about your company and I am<br />
convinced that I would be a great asset to the Advanced Engineering Concepts team.<br />
After inter<strong>view</strong>ing with you, I was impressed with the structure and philosophy of your company, which<br />
closely parallels my own ideals. The fact that I will be able to use so much of my education for this<br />
position seems really appealing. Furthermore, my vast circuit simulation and debugging skills will<br />
tremendously benefit your organization.<br />
I am very interested in the position and I would enjoy the opportunity to further discuss this with you. I<br />
look forward to hearing from you by the end of next week as we discussed.<br />
Sincerely,<br />
Theresa Hughes
CAREER FAIR ETIQUETTE<br />
Preparing for the Career Fair<br />
• 30 second infomercial<br />
• Create a brief statement that tells the employer about your education, work experience, skills<br />
and career goals<br />
• Resume<br />
• Re<strong>view</strong> your <strong>resume</strong> and make any necessary changes and updates<br />
• Remember to check spelling and also print it and proof it again (have someone proofread it)<br />
• Print more copies than you will need to bring with your to the career fair<br />
• Carry your <strong>resume</strong>s in a nice portfolio that includes the pad of paper on one side<br />
.<br />
• Appearance - Men<br />
• Should be well groomed, shave or be sure facial hair is trimmed<br />
• Hair should be clean and neat in appearance, long hair should be tied back<br />
• Suite/ tie or dress pants, shirt and tie<br />
• Cover any visible tattoos<br />
• Be conservative with the cologne/don’t use a really strong cologne<br />
• Appearance – Women<br />
• Should be well groomed, conservative make-up/don’t use heavy makeup or bright colors<br />
• Hair should be clean and styled<br />
• Suit (either pants or skirt) or dress pants/skirt and blouse<br />
• No flashy jewelry<br />
• Cover any visible tattoos<br />
• Be conservative with the perfume/a little goes a long way<br />
During the Career Fair<br />
• Determine the employers you plan to visit (research companies before the career fair)<br />
• Make sure your <strong>resume</strong>s are easily accessible to hand to employer when approaching their table<br />
• Smile, make eye contact with the employer and give them a firm handshake<br />
• Introduce yourself and give your 30 second infomercial<br />
• Discuss available positions<br />
• Remember to ask for a business card<br />
After the Career Fair<br />
• Follow up with an email or personal note or connect with them on linkedin.com<br />
• Thank the employer for their time, mention something specific you discussed<br />
• Inquire about next steps or an inter<strong>view</strong>, if applicable
How to Tie a Tie<br />
The “Four-In-Hand” knot is the easiest to tie. Place the tie around your neck with the wider side<br />
of the tie to your right. It must hang lower than the narrow end. With your right hand wrap the<br />
broad end of the tie over the narrow side and under completely to where your started. Pass the<br />
broad end over the narrow side once more so that it is lying on the left. Push the broad end of<br />
the tie upwards through the neck hole toward your chin. Now pass the broad end downward<br />
through the top layer of the knot and pull it smooth. The knot should now be formed. Tighten<br />
the tie gently and remember to button up the last button on your shirt.
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