The OakWood Consumer’s Handbook
Your complete guide to choosing a professional Renovator. OakWood.ca
Your complete guide to choosing
a professional Renovator.
OakWood.ca
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SECTION 3<br />
Experience and Service<br />
SECTION 3<br />
Experience and Service<br />
» Key questions we recommend<br />
Why this is important<br />
PART 1 Key questions we recommend<br />
PART 2 Why this is important<br />
PART 3 <strong>OakWood</strong>’s experience & services<br />
Part 1<br />
Top questions<br />
we recommend<br />
you ask to ensure<br />
you choose<br />
an experienced<br />
and qualified<br />
Renovator<br />
1 Does the Renovator offer<br />
an in-house design service<br />
with 3-D renderings so the<br />
customer can see what they<br />
are purchasing before committing?<br />
2 Can the renovator show examples<br />
of designs for relevant<br />
renovation projects with before<br />
and after photos of the actual<br />
completed renovation<br />
3 Does the Renovator have<br />
licenced Interior Designers &<br />
Architectural Technologists<br />
with BCIN & LEED certification<br />
on staff?<br />
4 Will the Renovator take care of<br />
required asbestos and hazardous<br />
waste testing to meet<br />
Ministry of Labour and Workplace<br />
Safety guidelines?<br />
5 Will the Renovator apply,<br />
purchase and be responsible<br />
for all Permits including; building,<br />
plumbing, and electrical<br />
permits?<br />
6 Does the Renovator have<br />
a company policy to return<br />
phone calls within two hours<br />
of receiving a message and<br />
maintain a 24/7 emergency<br />
service line?<br />
<strong>OakWood</strong>’s experience & services<br />
average of over 10 years of<br />
experience in the construction<br />
industry?<br />
8 Does the Renovator review a<br />
pre-construction checklist with<br />
the Homeowner in their home<br />
prior to the start of construction?<br />
9 Does the Renovator utilize<br />
a professional CRM Project<br />
Management System with<br />
Gantt Charts to control every<br />
phase of your projects?<br />
10 Does the Renovator assemble<br />
and maintain a Project Binder,<br />
complete with plans, material<br />
specifications, warranties,<br />
site safety policies and other<br />
relevant information for each<br />
trade?<br />
11 Does the Renovator conduct<br />
extensive daily site visits with<br />
weekly onsite project updates<br />
with the Homeowner?<br />
12 Does the Renovator provide,<br />
start and completion dates in<br />
writting, for your project?<br />
13 Does the Renovator have a<br />
strict written policy that prohibits<br />
smoking in your home<br />
as well as the use of alcohol or<br />
drugs by their crews?<br />
SECTION 3<br />
7 Do the renovation company’s<br />
Project Managers have an<br />
14 Does the Renovator provide a<br />
written Work Schedule showing<br />
start and finish dates as<br />
613 236.8001 oakwood.ca<br />
41
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