Feb. 2013 Cardlock Location Guide - Co-op Connection

Troubleshooting
13
Problem:
Pump requested will not operate. Cardreader states
“PUMP HANDLE? RE-ENTER”.
Solution:
You may have turned the pump handle on before you
requested the pump, or handle was left on from previous
transaction. Turn off pump and start procedure again.
Commence fuelling.
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Problem:
Pump has been selected and turned on, but no fuel is
delivered from the nozzle when squeezed.
Solution (1):
If pump is equipped with a twin hose (large and small
nozzle), be sure the 3-port 2-way valve on the pump is
turned to select the hose and nozzle you wish to use.
Commence fuelling.
Solution (2):
If the pump is equipped with a satellite dispenser, be sure
your main pump is turned on. If the 3 port 2 way valve is
on the pump, be sure you have selected the correct hose,
if necessary, to direct product flow. Commence fuelling.
Solution (3):
If the satellite is switched on, the main hose will not
work. Turn satellite off, main hose will now work.
Commence fuelling.
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Problem:
Pump is pumping and meter is running but no product is
dispensed.
Solution:
Stop fuelling and contact your nearest representative
with details as soon as possible.
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Index