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Innovation
EOM is a sales-related
system, which is being
produced by sales experts
and introduced so as to
meet the market’s needs.
Our customers’ requirements
have been fed into it.
We ourselves shall gain
more transparency internally,
especially in tracking
wagons and obtaining
status messages for them.
Jens Küter, Head of
European Customer Services
10
per cent of total freight volume within the EU is transported
by rail. In Germany, the modal split for rail is 17 per cent.
and shall thereby be able to deploy our resources in a
more targeted manner.” Older software and the existing
range of different data formats will be transferred
into a uniform system, and costly interfaces will be a
thing of the past. Customers will see the benefits in
the form of a streamlined process for ordering empty
wagons and a uniform customer service system for all
Europe-wide transport operations. The customer will
receive continuous information on the status of their
order in all countries.
From autumn, EOM will initially be put into use
in Romania, Bulgaria, Italy and France. They will be
followed by Germany and then by all the other European
subsidiaries. In the first phase, an EOM basic
module is now being created in German, English and
French. Its main functions are, for example, the automated
preparation of waybills and the processing of
data for forwarding to production and accounts departments.
“The changeover is taking place in the
background,” says EOM project manager Claudia
Hucht. “Ideally, the customer will not notice the
change at all, because there’ll be no differences in the
upstream system that the customer uses directly (EDI
or RSO). The only changes will be in the order system
in the background, which will enable customer orders
to be processed more quickly.” The existing German
order management systems, ZAB and LPK, will be
phased out gradually along with DBSR’s three other
order systems in Europe. “Then EOM will accept customer
booking orders that have been submitted on
time throughout Europe, pass them on to the capacity
management department for checking and receive
the result,” says Hucht. Next, the customer will
be sent a confirmation or an alternative suggestion for
the requested transport operation.
As EOM will be connected to the EWDS empty
wagon scheduling system, the customer will be able
to place their transport order and book empty wagons
at the same time. The rail freight operator is investing
a lot in this system. “This is an integral part of
DB Schenker Rail’s switch to the Netzwerkbahn
business model,” says Jens Küter. “A new production
model, new planning processes and a new order management
system: in a few years, DB Schenker Rail
will be unrecognisable.”
an
Contact | Claudia Hucht
Telephone: +49 (0)203 454-2694
claudia.hucht@dbschenker.eu
NEW GROUND:
Jens Küter emphasises
EOM’s closeness
to its customers.
Photos: Dirk Weyer, Michael Neuhaus (this page)
Live:
where are we heading?
Answers from the five leaders of the European Industry Sector at
DB Schenker Rail and several top international customers.
24 Railways 02 | 13